DirecTV Digital Satellite Recorder Manuals

Page 1 DIRECTV Digital Satellite Recorder Troubleshooting Guide Remote Control Issues..................................................................................................................2 Remote Control Issue Flowchart .................................................................................................2 Controlling more than one recorder in the same room................................................................3 Check batteries............................................................................................................................4 Check for obstructions and powercycle recorder ........................................................................4 Remote appears to be functioning correctly................................................................................4 Check wiring and input settings...................................................................................................4 Programming your recorder remote to control TV or A/V System...............................................5 Using Code Search to find a code for your remote .....................................................................6 Programming a Hughes remote...................................................................................................7 Audio and Video Issues.................................................................................................................8 Audio and video are out of sync ..................................................................................................8 I don't hear any audio (sound) .....................................................................................................8 Choppy video, blocks of color, garbled audio..............................................................................8 I don't see the "Welcome" screen...............................................................................................9 My DIRECTV Recorder is unresponsive or frozen ...................................................................9 Installation Issues........................................................................................................................10 How do I use the dual tuner feature?.........................................................................................10 How do I connect more than one satellite receiver?..................................................................11 What type of satellite dish do I have?........................................................................................13 What if I don't have enough inputs on my TV?..........................................................................13 How can I purchase professional installation? ..........................................................................13 Equipment Issues ........................................................................................................................14 My DIRECTV Digital Satellite Recorder is unresponsive or frozen ........................................14 My DIRECTV Recorder does not power on...............................................................................14 DIRECTV Digital Video Recording Features...........................................................................15 The beginning or end of my program was cut off ......................................................................15 Can I keep a recording longer? .................................................................................................15 Can I record two programs at the same time? ..........................................................................15 How can I save a recording to my VCR?...................................................................................16 Now Playing List is filled with TiVo Suggestions.....................................................................16 Can I skip over channels I don't watch? ....................................................................................16 Why can I only watch part of my recording?..............................................................................17 Can I jump back and forth between two channels?...................................................................17 Phone Call Issues ........................................................................................................................18 How long does the regular call to DIRECTV take?....................................................................18 My recorder is not making the regular call to DIRECTV............................................................18 Do I need to keep the phone connected all the time? ...............................................................18 Does the regular DIRECTV Digital Video Recording service phone call cost me any money? ...................................................................................................................................................19 Does the occasional phone call to DIRECTV cost me any money?..........................................19 What if I need to make a call while the recorder is using the phone? .......................................19 What if my phone line is not operating when the recorder tries to make a service call?...........19

DIRECTV ® Digital Satellite Recorder User's Guide SDOC-00072-000 Rev. A DIRECTV and Hughes Network Systems are dedicated to providing you with quality support and customer service. If you have questions or difficulties, we would like to hear from you.  FOR QUESTIONS ABOUT YOUR HUGHES NETWORK SYSTEMS MANUFACTURED DIRECTV® DIGITAL SATELLITE RECORDER After checking the Troubleshooting chapter of this guide, you can call the Hughes Customer Care Center at  1-800-274-8995 if you need help with: Connecting your recorder to your TV and other A/V equipment. Guided Setup or daily phone calls that are failing. A recorder that does not function properly even after restarting it. Other questions regarding the recorder or remote control.  FOR QUESTIONS ABOUT DIRECTV® PROGRAMMING OR DIRECTV® DIGITAL VIDEO RECORDING (DVR) SERVICE After checking troubleshooting, call DIRECTV Customer Support at 1-800-531-5000 if you need help: Activating or using a feature of DIRECTV® programming or the DIRECTV® Digital Video Recording service Understanding an on-screen message regarding your service.  When you call either Hughes Network Systems or DIRECTV, you will need to provide your recorder's access card number, model number, and DVR service number, located on a label on the back of the recorder and on the System Information screen under Messages & Setup. WEB SITES You will find all of the most up-to-date information about DIRECTV products and services at the DIRECTV  web site, DIRECTV.com. The Hughes Network Systems web site at www.hns.com has links to a wide  variety of products and information. User's Guide Digital Satellite Recorder 1032577-0001