Grandstream Networks UCM6200 Series Manuals

Grandstream Networks, Inc. UCM6200 Basic Configuration Guide P a g e | 2 UCM6200 Basic Configuration Guide Table of Contents OVERVIEW ..................................................................................................................... 4 SETUP GUIDE SCENARIO ............................................................................................ 4 QUICK INSTALLATION .................................................................................................. 5 Connecting the UCM6200........................................................................................................................ 5 Access UCM6200 series Web Interface .................................................................................................. 5 CREATE USER EXTENSION ......................................................................................... 7 Configure Extension Range ..................................................................................................................... 7 Batch & Single User Creation .................................................................................................................. 8 Steps on Adding Single User ......................................................................................................... 8 Steps on Adding Batch of Users .................................................................................................... 9 PROVISIONING & ZERO CONFIG............................................................................... 12 Auto Discovering .................................................................................................................................... 12 Extension Assignment ............................................................................................................................ 13 CONFERENCE BRIDGE .............................................................................................. 15 How to Set up a Conference Bridge ...................................................................................................... 15 IVR (INTERACTIVE VOICE RESPONSE) .................................................................... 17 Configure IVR ........................................................................................................................................ 17 Create New IVR ..................................................................................................................................... 17 TRUNKS ....................................................................................................................... 20 Analog Trunks ........................................................................................................................................ 20 Set up Analog Trunk .................................................................................................................... 20 VoIP Trunks ............................................................................................................................................ 21 Set up VoIP Trunk ........................................................................................................................ 22 CALL ROUTES ............................................................................................................. 24 Outbound Routes ................................................................................................................................... 24 How to Configure an Outbound Route ........................................................................................ 24 Inbound Routes ...................................................................................................................................... 25 Set up Inbound Route.................................................................................................................. 26 P a g e | 3 UCM6200 Basic Configuration Guide Table of Figures Figure 1: Typical UCM6200 Scenario ........................................................................................................... 4 Figure 2: Quick Installation Guide for UCM6202 .......................................................................................... 5 Figure 3: Quick Installation Guide – Login Screen ....................................................................................... 6 Figure 4: Create User Extension – Extension Range ................................................................................... 7 Figure 5: Create User Extension – Extensions ............................................................................................. 8 Figure 6: Create User Extension – Create New User ................................................................................... 9 Figure 7: Create User Extension – Created Single User .............................................................................. 9 Figure 8: Create User Extension – Batch Add User ................................................................................... 10 Figure 9: Create User Extension – Create User Prompt ............................................................................ 10 Figure 10: Create User Extension – Single and Batch Add Extensions Created ....................................... 11 Figure 11: Provisioning with Zero Config – Auto Discovery ........................................................................ 13 Figure 12: Provisioning with Zero Config – Extension Assignment ............................................................ 13 Figure 13: Provisioning with Zero Config – Manually Assigned Extension ................................................. 14 Figure 14: Provisioning with Zero Config – Extension Status ..................................................................... 14 Figure 15: Conference Bridge – Create New Conference Room ............................................................... 15 Figure 16: Conference Bridge – New Conference Room Created ............................................................. 16 Figure 17: Conference Bridge – Conference in Progress ........................................................................... 16 Figure 18: IVR – Manage IVR ..................................................................................................................... 17 Figure 19: IVR – Create New IVR ............................................................................................................... 18 Figure 20: IVR – Key Pressing Events ........................................................................................................ 19 Figure 21: Analog Trunks – Create New Analog Trunk ............................................................................... 21 Figure 22: VoIP Trunks – Create New Register SIP Trunk ......................................................................... 22 Figure 23: VoIP Trunks – Advanced Settings .............................................................................................. 23 Figure 24: Status – Trunks .......................................................................................................................... 23 Figure 25: Routes – Create Outbound Route ............................................................................................. 25 Figure 26: Routes – Create Inbound Route ................................................................................................ 26

Grandstream Networks, Inc. UCM6200 Series IP PBX User Manual Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 1 of 320 UCM6200 Series IP PBX User Manual Table of Content GNU GPL INFORMATION ......................................................................... 17 CHANGE LOG ........................................................................................... 18 FIRMWARE VERSION 1.0.0.1 ............................................................................................................ 18 WELCOME ................................................................................................ 19 PRODUCT OVERVIEW ............................................................................. 21 TECHNICAL SPECIFICATIONS ......................................................................................................... 21 INSTALLATION ......................................................................................... 25 EQUIPMENT PACKAGING ................................................................................................................. 25 CONNECT YOUR UCM6200 .............................................................................................................. 25 CONNECT THE UCM6202 ........................................................................................................... 25 CONNECT THE UCM6204 ........................................................................................................... 26 CONNECT THE UCM6208 ........................................................................................................... 27 SAFETY COMPLIANCES ................................................................................................................... 28 WARRANTY ........................................................................................................................................ 28 GETTING STARTED ................................................................................. 30 USE THE LCD MENU ......................................................................................................................... 30 USE THE LED INDICATORS .............................................................................................................. 32 USE THE WEB GUI ............................................................................................................................ 33 ACCESS WEB GUI ...................................................................................................................... 33 SETUP WIZARD ........................................................................................................................... 35 WEB GUI CONFIGURATIONS ..................................................................................................... 36 WEB GUI LANGUAGES ............................................................................................................... 36 SAVE AND APPLY CHANGES ..................................................................................................... 37 MAKE YOUR FIRST CALL .................................................................................................................. 37 SYSTEM SETTINGS ................................................................................. 38 USER MANAGEMENT ........................................................................................................................ 38 USER PRIVILEGES ..................................................................................................................... 38 CREATE NEW WEB UI USER ..................................................................................................... 39 USER PORTAL ............................................................................................................................. 41 CONCURRENT MULTI-USER LOGIN ......................................................................................... 42 Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 2 of 320 OPERATION LOG ........................................................................................................................ 42 CHANGE PASSWORD ....................................................................................................................... 44 CHANGE BINDNG EMAIL ........................................................................................................... 45 NETWORK SETTINGS ....................................................................................................................... 46 BASIC SETTINGS ........................................................................................................................ 46 802.1X .......................................................................................................................................... 51 STATIC ROUTES ......................................................................................................................... 52 PORT FORWORDING ................................................................................................................. 55 DDNS SETTINGS ......................................................................................................................... 57 FIREWALL ........................................................................................................................................... 59 STATIC DEFENSE ....................................................................................................................... 59 DYNAMIC DEFENSE ................................................................................................................... 62 FAIL2BAN ..................................................................................................................................... 63 LDAP SERVER .................................................................................................................................... 64 LDAP SERVER CONFIGURATIONS ........................................................................................... 65 LDAP PHONEBOOK .................................................................................................................... 66 LDAP CLIENT CONFIGURATIONS ............................................................................................. 69 HTTP SERVER .................................................................................................................................... 71 EMAIL SETTINGS ............................................................................................................................... 72 TIME SETTINGS ................................................................................................................................. 73 AUTO TIME UPDATING ............................................................................................................... 73 SET TIME MANUALLY ................................................................................................................. 75 OFFICE TIME ............................................................................................................................... 75 HOLIDAY ...................................................................................................................................... 77 NTP SERVER ...................................................................................................................................... 79 RECORDINGS STORAGE .................................................................................................................. 79 LOGIN TIMEOUT SETTINGS ............................................................................................................. 81 GOOGLE SERVICE SETTINGS SUPPORT ....................................................................................... 82 PROVISIONING ......................................................................................... 86 OVERVIEW ......................................................................................................................................... 86 CONFIGURATION ARCHITECTURE FOR END POINT DEVICE ...................................................... 86 AUTO PROVISIONING SETTINGS .................................................................................................... 87 DISCOVERY ........................................................................................................................................ 90 GLOBAL CONFIGURATION ............................................................................................................... 91 GLOBAL POLICY ......................................................................................................................... 91 GLOBAL TEMPLATES ................................................................................................................. 99 MODEL CONFIGURATION ............................................................................................................... 101 MODEL TEMPLATES ................................................................................................................. 101 MODEL UPDATE ........................................................................................................................ 103 DEVICE CONFIGURATION .............................................................................................................. 104 Firmware Version 1.0.0.1 UCM6200 Series IP PBX User Manual Page 3 of 320 CREATE NEW DEVICE .............................................................................................................. 104 MANAGE DEVICES ................................................................................................................... 105 SAMPLE APPLICATION .................................................................................................................... 112 EXTENSIONS .......................................................................................... 118 CREATE NEW USER ........................................................................................................................ 118 CREATE NEW SIP EXTENSION ............................................................................................... 118 CREATE NEW IAX EXTENSION ............................................................................................... 124 CREATE NEW FXS EXTENSION .............................................................................................. 128 BATCH ADD EXTENSIONS .............................................................................................................. 133 BATCH ADD SIP EXTENSIONS ................................................................................................ 133 BATCH ADD IAX EXTENSIONS ................................................................................................ 136 SEARCH AND EDIT EXTENSION .................................................................................................... 138 EXPORT EXTENSIONS .................................................................................................................... 140 IMPORT EXTENSIONS..................................................................................................................... 140 EMAIL TO USER ............................................................................................................................... 141 MULTIPLE REGISTRATIONS PER EXTENSION ............................................................................. 143 SMS MESSAGE SUPPORT .............................................................................................................. 144 TRUNKS .................................................................................................. 146 ANALOG TRUNKS ............................................................................................................................ 146 ANALOG TRUNK CONFIGURATION ........................................................................................ 146 PSTN DETECTION .................................................................................................................... 149 VOIP TRUNKS .................................................................................................................................. 152 DIRECT OUTWARD DIALING (DOD) ........................................................................................ 163 SLA STATION .......................................................................................... 166 CREATE/EDIT SLA STATION ........................................................................................................... 166 SAMPLE CONFIGURATION ............................................................................................................. 167 CALL ROUTES ........................................................................................ 170 OUTBOUND ROUTES ...................................................................................................................... 170 INBOUND ROUTES .......................................................................................................................... 172 INBOUND RULE CONFIGURATIONS ....................................................................................... 173 INBOUND ROUTE: PREPEND EXAMPLE ................................................................................ 174 INBOUND ROUTE: MULTIPLE MODE ...................................................................................... 175 FAX INTELLIGENT ROUTE ....................................................................................................... 176 FAX WITH TWO MEDIA ............................................................................................................. 177 BLACKLIST CONFIGURATIONS ............................................................................................... 177 CONFERENCE BRIDGE ......................................................................... 180

Grandstream Networks, Inc. UCM6200 Series IP PBX User Manual P a g e | 1 UCM6200 Series User Manual COPYRIGHT ©2016 Grandstream Networks, Inc. http://www.grandstream.com All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. The latest electronic version of this user manual is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty. WARNING Please do not use a different power adaptor with your devices as it may cause damage to the products and void the manufacturer warranty. P a g e | 2 UCM6200 Series User Manual GNU GPL INFORMATION UCM6200 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download P a g e | 3 UCM6200 Series User Manual Table of Content GNU GPL INFORMATION ........................................................................ 20 CHANGE LOG ......................................................................................... 21 Firmware Version 1.0.13.14................................................................................................................. 21 Firmware Version 1.0.12.19................................................................................................................. 21 Firmware Version 1.0.11.27 ................................................................................................................. 22 Firmware Version 1.0.0.7 ..................................................................................................................... 23 WELCOME ............................................................................................... 24 PRODUCT OVERVIEW ............................................................................ 25 Technical Specifications ...................................................................................................................... 25 INSTALLATION ........................................................................................ 28 Equipment Packaging .......................................................................................................................... 28 Connect Your UCM6200 ...................................................................................................................... 28 Connect The UCM6202 ................................................................................................................ 28 Connect The UCM6204 ................................................................................................................ 29 Connect The UCM6208 ................................................................................................................ 30 Safety Compliances ............................................................................................................................. 31 Warranty .............................................................................................................................................. 31 GETTING STARTED ................................................................................ 32 Use The LCD Menu ............................................................................................................................. 32 Use The LED Indicators ...................................................................................................................... 34 Use The Web GUI ............................................................................................................................... 34 Access Web GUI .......................................................................................................................... 34 Setup Wizard ................................................................................................................................ 36 Web GUI Configurations ............................................................................................................... 37 Web GUI Languages .................................................................................................................... 37 Save And Apply Changes ............................................................................................................. 38 Make Your First Call ............................................................................................................................ 38 SYSTEM SETTINGS ................................................................................ 39 User Management ............................................................................................................................... 39 User Information ........................................................................................................................... 39 Custom Privilege ........................................................................................................................... 41 User Portal .................................................................................................................................... 43

Grandstream Networks, Inc. UCM6200 Series IP PBX User Manual P a g e | 1 UCM6200 Series User Manual COPYRIGHT ©2016 Grandstream Networks, Inc. http://www.grandstream.com All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. The latest electronic version of this user manual is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty. WARNING Please do not use a different power adaptor with your devices as it may cause damage to the products and void the manufacturer warranty. P a g e | 2 UCM6200 Series User Manual GNU GPL INFORMATION UCM6200 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

Grandstream Networks, Inc. Configuring UCM6XXX with GXW410X P a g e | 2 Configuring UCM6XXX with GXW410X Table of Contents OVERVIEW ..................................................................................................................... 4 CONNECT UCM6XXX TO GXW410X USING PEER SIP TRUNK ................................. 5 Create IVR On UCM6XXX ........................................................................................................................ 5 Create Peer SIP TRUNK On UCM6XXX ................................................................................................... 6 Configure Outbound Rule On UCM6XXX ................................................................................................. 6 Configure Inbound Rule On UCM6XXX .................................................................................................... 7 Configure FXO Port On GXW410X When Peered with UCM6XXX .......................................................... 8 REGISTER GXW410X ON UCM6XXX AS AN EXTENSION ........................................ 10 Create SIP Extension on UCM6XXX ....................................................................................................... 10 Configure GXW410X User Setting as an Extension Registered On UCM6XXX .................................... 11 GXW410X CALL SETTINGS ........................................................................................ 13 Configure Unconditional Call Forward On GXW410X ............................................................................. 13 How to Dial .............................................................................................................................................. 13 P a g e | 3 Configuring UCM6XXX with GXW410X Table of Figures Figure 1: Create IVR 7002 on the UCM6XXX............................................................................................... 5 Figure 2: Create Peer SIP Trunk on the UCM6XXX ..................................................................................... 6 Figure 3: Configure Outbound Rule on the UCM6XXX ................................................................................ 7 Figure 4: Configure Inbound Rule on UCM6XXX ......................................................................................... 8 Figure 5: Configure FXO Port on GXW410X: General Settings ................................................................... 8 Figure 6: Configure FXO Port on the GXW410X - SIP Settings ................................................................... 9 Figure 7: Configure FXO Port on the GXW410X - DTMF Method ................................................................ 9 Figure 8: Configure FXO Port on the GXW410X - DTMF Payload Type ...................................................... 9 Figure 9: Configure FXO Port on the GXW410X: FXO Termination ............................................................. 9 Figure 10: Configure FXO Port on the GXW410X: Call Progress Tones .................................................... 10 Figure 11: Configure FXO Port on the GXW410X - FXO Termination ........................................................ 10 Figure 12: Create SIP Extension on UCM6XXX ......................................................................................... 11 Figure 13: GXW410X User Settings ........................................................................................................... 11 Figure 14: GXW410X User Settings: General Settings .............................................................................. 12 Figure 15: GXW410X SIP Settings ............................................................................................................. 12 Figure 16: UCM6XXX - SIP Extension Status ............................................................................................ 12 Figure 17: GXW410X - Call Forwarding ..................................................................................................... 13 P a g e | 4 Configuring UCM6XXX with GXW410X OVERVIEW This document describes basic configuration to interconnect UCM6XXX series and GXW410X. In this document, we are using GXW4104 as an example. The following methodology can be used for the GXW4108 as well. This is typically applied to the scenario where users would like to add a GXW410X not only as a remote extension but also as an external PSTN trunk. There are two ways to set up the UCM6XXX series IP PBX with the GXW410X. • Method 1: Configure GXW410X as a SIP Peer Trunk. • Method 2: Register GXW410X on the UCM6XXX directly as an extension. Note: UCM6XXX series include UCM6100 series (UCM6102, UCM6104, UCM6108 and UCM6116), UCM6200 series (UCM6202, UCM6204 and UCM6208) and UCM6510. Warning: 1. When the UCM6XXX series is interconnected with other GXW410X, it is NOT recommended to turn on "Allow Guest Calls" under the UCM6XXX web GUI->PBX->SIP Settings->General. Turning on this option will allow unauthenticated calls coming through the UCM6XXX series. Please be aware of the security concerns when using this option. 2. When using the IVR in UCM6XXX series, please be aware that if "Dial Trunk" option is turned on in IVR settings, the call into the IVR will be able to dial outbound call using UCM6XXX's trunk. The IVR's permission level will be used when making outbound calls in this case. Please select proper permission level for the IVR to control the outbound calls allowed via "Dial Trunk".

Grandstream Networks, Inc. UCM6xxx Series - Analog Trunks Guide P a g e | 2 UCM6XXX Analog Trunks Guide Table of Contents INTRODUCTION ............................................................................................................. 4 UCM6XXX SETUP OVERVIEW ...................................................................................... 5 CONFIGURING ANALOG TRUNKS .............................................................................. 6 PBX Status ............................................................................................................................................... 6 Configure a New Analog Trunk ................................................................................................................ 6 Create a New Analog Trunk ............................................................................................................. 7 Create Outbound/Inbound Rules ........................................................................................................... 11 Create Inbound Routes .................................................................................................................. 11 Create Outbound Routes ............................................................................................................... 12 Using Analog Trunk as Failover ............................................................................................................. 14 ACIM AND PSTN DETECTION .................................................................................... 15 ACIM Settings ........................................................................................................................................ 15 PSTN Detection ..................................................................................................................................... 17 Automatic Detection of PSTN Parameters..................................................................................... 17 Manual Configuration of PSTN Parameters................................................................................... 20 MONITORING ANALOG LINES ................................................................................... 25 Enabling SLA Mode ............................................................................................................................... 25 Create/Edit SLA Station ......................................................................................................................... 25 Sample Configuration ............................................................................................................................ 27 P a g e | 3 UCM6XXX Analog Trunks Guide Table of Figures Figure 1: UCM6202 Front and Back Panels ................................................................................................. 5 Figure 2: FXO Port Connected but not Configured ....................................................................................... 6 Figure 3: Create a New Analog Trunk ........................................................................................................... 7 Figure 4: Analog Trunk Configuration Page .................................................................................................. 7 Figure 5: Analog Trunk Created .................................................................................................................. 11 Figure 6: Create New Inbound Rules .......................................................................................................... 11 Figure 7: Inbound Rules with Time condition .............................................................................................. 12 Figure 8: Inbound Rules Created ................................................................................................................ 12 Figure 9: Create a New Outbound Rule ...................................................................................................... 13 Figure 10: Outbound Rule Created ............................................................................................................. 13 Figure 11: Add Analog Trunk as Failover .................................................................................................... 14 Figure 12: Analog Trunk added as Failover ................................................................................................ 15 Figure 13: Ports Config Page ...................................................................................................................... 16 Figure 14: ACIM Settings ............................................................................................................................ 16 Figure 15: UCM6XXX FXO Tone Settings .................................................................................................. 17 Figure 16: UCM6XXX PSTN Detection: Auto Detect .................................................................................. 18 Figure 17: UCM6XXX PSTN Detection: Semi-Auto Detect ........................................................................ 18 Figure 18: Answering Call Prompt .............................................................................................................. 19 Figure 19: Hangup Call Prompt .................................................................................................................. 19 Figure 20: PSTN Parameters Detected ...................................................................................................... 19 Figure 21: Custom Tone Parameters .......................................................................................................... 20 Figure 22: Download Analog Trace ............................................................................................................. 21 Figure 23: A key dial-up FXO ...................................................................................................................... 21 Figure 24: Import Raw File to Audacity ....................................................................................................... 22 Figure 25: Import Raw Data Parameters .................................................................................................... 23 Figure 26: Raw Data Imported .................................................................................................................... 23 Figure 27: Measuring Cadence ................................................................................................................... 23 Figure 28: Busy Tone Frequencies ............................................................................................................. 24 Figure 29: Enable SLA Mode for the Analog Trunk ..................................................................................... 25 Figure 30: SLA Station Page ....................................................................................................................... 25 Figure 31: Create New SLA Station ............................................................................................................ 26 Figure 32: Enable SLA Mode for Analog Trunk ........................................................................................... 27 Figure 33: Analog Trunk with SLA Mode Enabled ...................................................................................... 27 Figure 34: SLA Example - SLA Station ....................................................................................................... 27 Figure 35: SLA Example - MPK Configuration ............................................................................................ 28

Grandstream Networks, Inc. UCM6xxx Series - Analog Trunks Guide P a g e | 2 UCM6XXX Analog Trunks Guide Table of Contents INTRODUCTION ............................................................................................................. 4 UCM6XXX SETUP OVERVIEW ...................................................................................... 5 CONFIGURING ANALOG TRUNKS .............................................................................. 6 PBX Status ............................................................................................................................................... 6 Configure a New Analog Trunk ................................................................................................................ 6 Create a New Analog Trunk ............................................................................................................. 7 Create Outbound/Inbound Rules ........................................................................................................... 11 Create Inbound Routes .................................................................................................................. 11 Create Outbound Routes ............................................................................................................... 13 Using Analog Trunk as Failover ............................................................................................................. 14 ACIM AND PSTN DETECTION .................................................................................... 17 ACIM Settings ........................................................................................................................................ 17 PSTN Detection ..................................................................................................................................... 18 Automatic Detection of PSTN Parameters..................................................................................... 18 Manual Configuration of PSTN Parameters................................................................................... 21 MONITORING ANALOG LINES ................................................................................... 28 Enabling SLA Mode ............................................................................................................................... 28 Create/Edit SLA Station ......................................................................................................................... 28 Sample Configuration ............................................................................................................................ 30 P a g e | 3 UCM6XXX Analog Trunks Guide Table of Figures Figure 1: UCM6202 Front and Back Panels ................................................................................................. 5 Figure 2: FXO Port Connected but not Configured ....................................................................................... 6 Figure 3: Create a New Analog Trunk ........................................................................................................... 7 Figure 4: Analog Trunk Configuration Page .................................................................................................. 7 Figure 5: Analog Trunk Created .................................................................................................................. 11 Figure 6: Create New Inbound Rule ........................................................................................................... 12 Figure 7: Inbound Rules with Time condition .............................................................................................. 12 Figure 8: Inbound Routes Created .............................................................................................................. 13 Figure 9: Create a New Outbound Rule ...................................................................................................... 13 Figure 10: Outbound Rule Created ............................................................................................................. 14 Figure 11: Add Analog Trunk as Failover .................................................................................................... 15 Figure 12: Analog Trunk added as Failover ................................................................................................ 16 Figure 13: Ports Config Page ...................................................................................................................... 17 Figure 14: ACIM Settings ............................................................................................................................ 18 Figure 15: UCM6XXX FXO Tone Settings .................................................................................................. 19 Figure 16: UCM6XXX PSTN Detection: Auto Detect .................................................................................. 19 Figure 17: UCM6XXX PSTN Detection: Semi-Auto Detect ........................................................................ 20 Figure 18: Answering Call Prompt .............................................................................................................. 20 Figure 19: Hangup Call Prompt .................................................................................................................. 21 Figure 20: PSTN Parameters Detected ...................................................................................................... 21 Figure 21: Custom Tone Parameters .......................................................................................................... 22 Figure 22: Download Analog Trace ............................................................................................................. 23 Figure 23: A key dial-up FXO ...................................................................................................................... 24 Figure 24: Import Raw File to Audacity ....................................................................................................... 24 Figure 25: Import Raw Data Parameters .................................................................................................... 25 Figure 26: Raw Data Imported .................................................................................................................... 25 Figure 27: Measuring Cadence ................................................................................................................... 26 Figure 28: Busy Tone Frequencies ............................................................................................................. 27 Figure 29: Enable SLA Mode for the Analog Trunk ..................................................................................... 28 Figure 30: SLA Station Page ....................................................................................................................... 28 Figure 31: Create New SLA Station ............................................................................................................ 29 Figure 32: Enable SLA Mode for Analog Trunk ........................................................................................... 30 Figure 33: Analog Trunk with SLA Mode Enabled ...................................................................................... 30 Figure 34: SLA Example - SLA Station ....................................................................................................... 30 Figure 35: SLA Example - MPK Configuration ............................................................................................ 31

Grandstream Networks, Inc. UCM6XXX Busy Camp-on Guide P a g e | 2 UCM6XXX Busy Camp-on Guide Table of Contents OVERVIEW ..................................................................................................................... 3 CALL COMPLETION FEATURE CODE ......................................................................... 4 CALL COMPLETION FOR LOCAL EXTENSIONS ........................................................ 5 Configuration ............................................................................................................................................ 5 Sample Application .................................................................................................................................. 6 CALL COMPLETION FOR TRUNKS ............................................................................. 7 Configuration ............................................................................................................................................ 7 Using SIP Register Trunks ............................................................................................................... 7 Using SIP Peer Trunks ..................................................................................................................... 9 Sample Application ................................................................................................................................ 11 Table of Figures Figure 1: Call Completion Feature Code ...................................................................................................... 4 Figure 2: Enable Call Completion for Extensions ......................................................................................... 5 Figure 3: Enable Call Completion for SIP Register Trunk ............................................................................. 7 Figure 4: Create SIP Register Trunk ............................................................................................................. 8 Figure 5: SIP Register Trunk Status.............................................................................................................. 8 Figure 6: Create SIP Peer Trunk ................................................................................................................... 9 Figure 7: Edit SIP Peer Trunk ..................................................................................................................... 10 Figure 8: SIP Peer Trunk – Advanced Settings ........................................................................................... 10 Figure 9: SIP Peer Trunk Status ................................................................................................................. 11 P a g e | 3 UCM6XXX Busy Camp-on Guide OVERVIEW Busy Camp-on/Call Completion is a feature where the PBX will camp on a called party and inform the caller as soon as the called party becomes available given the previous attempted call cannot be successfully established. When trying to reach an extension which is already busy, the caller could request the UCM6XXX to camp on the called party by dialing the call completion request code. Then the UCM6XXX will give a call to the caller as soon as the called party becomes available. By answering the call from UCM6XXX, a call from the caller to the called party will be initiated automatically by the UCM6XXX to complete the call. The call completion can be configured for individual extensions as well as SIP register/peer trunks. • When call completion is configured for individual extensions, the specific extension will get notified to complete the call when the called extension is available. • When call completion is configured for SIP register/peer trunks, any extension in one UCM6XXX will get notified to complete the call when the called extension in the peer UCM6XXX is available if the extension has call completion configured too. This document describes how to configure call completion for the above two applications.

Grandstream Networks, Inc. UCM6xxx Series – Call Barge Guide P a g e | 2 Call Barge Guide Table of Contents INTRODUCTION ............................................................................................................. 3 CALL BARGING SETTINGS AND CUSTOMIZATION ................................................... 4 Enable Spy ............................................................................................................................................... 4 Customize Spy Feature Codes ................................................................................................................ 5 MONITOR PRIVILEGE CONTROL ................................................................................. 6 CALL BARGING OPERATIONS .................................................................................... 7 Using Spy Feature Codes ........................................................................................................................ 7 Using UCM6xxx web interface: Call Monitor ............................................................................................ 8 Table of Figures Figure 1: Enable Spy Confirmation ............................................................................................................... 4 Figure 2: Enable Spy ..................................................................................................................................... 4 Figure 4: Monitor Privilege Control ............................................................................................................... 6 Figure 5: Listen Spy ...................................................................................................................................... 7 Figure 6: Whisper Spy ................................................................................................................................... 7 Figure 7: Barge Spy ...................................................................................................................................... 8 Figure 8: Active Calls – Call Monitor ............................................................................................................. 8 Figure 9: Call Barging ................................................................................................................................... 9 Figure 10: Call Barge Established ................................................................................................................ 9 P a g e | 3 Call Barge Guide INTRODUCTION UCM6xxx series support “Call barging” feature allowing users to drop in on a live call. This call center feature can be used to help supervisors/managers to take a more hands-on role in quality assurance practices and coaching of their agents on how to deal with customers during an active call, to improve customers service quality. UCM6xxx series support 3 different call barging modes to better respond to customers’ expectation: • Listen Spy: Allows the extension monitoring the call to hear both parties in the active call but the audio of the user on this extension will not be heard by either party. This can be usually used to supervise calls. • Whisper Spy: Allows the extension monitoring the call to hear both parties in the active call. The user on this extension can only talk to the selected monitored extension and he/she will not be heard by the other party in the active call. This can be usually used to assist an agent during the call. • Barge Spy: The extension monitoring the call can talk to both parties in the active call. The call will be established similar to three-way conference. Call barging feature can be activated using feature codes from a registered phone or using “Call Monitor” from UCM6xxx web interface. This guide describes needed steps to use the call barging feature using the two methods mentioned previously.

Grandstream Networks, Inc. UCM6XXX Busy Camp-on Guide P a g e | 2 UCM6XXX Busy Camp-on Guide Table of Contents OVERVIEW ..................................................................................................................... 3 CALL COMPLETION FEATURE CODE ......................................................................... 4 CALL COMPLETION FOR LOCAL EXTENSIONS ........................................................ 5 Configuration ............................................................................................................................................ 5 Sample Application .................................................................................................................................. 6 CALL COMPLETION FOR TRUNKS ............................................................................. 7 Configuration ............................................................................................................................................ 7 Using SIP Register Trunks ............................................................................................................... 7 Using SIP Peer Trunks ..................................................................................................................... 9 Sample Application ................................................................................................................................ 12 Table of Figures Figure 1: Call Completion Feature Code ...................................................................................................... 4 Figure 2: Enable Call Completion for Extensions ......................................................................................... 5 Figure 3: Enable Call Completion for SIP Register Trunk ............................................................................. 7 Figure 4: Create SIP Register Trunk ............................................................................................................. 8 Figure 5: SIP Register Trunk Status.............................................................................................................. 9 Figure 6: Create SIP Peer Trunk ................................................................................................................. 10 Figure 7: Edit SIP Peer Trunk ..................................................................................................................... 10 Figure 8: SIP Peer Trunk – Advanced Settings ........................................................................................... 11 Figure 9: SIP Peer Trunk Status ................................................................................................................. 11 P a g e | 3 UCM6XXX Busy Camp-on Guide OVERVIEW Busy Camp-on/Call Completion is a feature where the PBX will camp on a called party and inform the caller as soon as the called party becomes available given the previous attempted call cannot be successfully established. When trying to reach an extension which is already busy, the caller could request the UCM6XXX to camp on the called party by dialing the call completion request code. Then the UCM6XXX will give a call to the caller as soon as the called party becomes available. By answering the call from UCM6XXX, a call from the caller to the called party will be initiated automatically by the UCM6XXX to complete the call. The call completion can be configured for individual extensions as well as SIP register/peer trunks. • When call completion is configured for individual extensions, the specific extension will get notified to complete the call when the called extension is available. • When call completion is configured for SIP register/peer trunks, any extension in one UCM6XXX will get notified to complete the call when the called extension in the peer UCM6XXX is available if the extension has call completion configured too. This document describes how to configure call completion for the above two applications. Note: UCM6XXX series include UCM6100 series (UCM6102, UCM6104, UCM6108 and UCM6116), UCM6200 series (UCM6202, UCM6204 and UCM6208) and UCM6510. P a g e | 4 UCM6XXX Busy Camp-on Guide CALL COMPLETION FEATURE CODE The feature code for call completion request can be modified on web GUI  Call Features  Feature Codes page. The default setting is *11 for “Call Completion Request” and *12 for “Call Completion Cancel”. Figure 1: Call Completion Feature Code