Ingenico i5310 Manuals

www.ingenico-us.com Payment Terminals CounterTop Ingenico’s powerful and versatile market leading countertop terminals are ideally suited to merchants wishing to carry out smart card, credit and debit transactions via a traditional telephone modem or new generation IP connection. Compact, intuitive and easy-to-use, these terminals deliver swift, secure and highly scalable payment options in both medium and low transaction environments, as well as high volume multi-lane retailers and high street banks. Simple to install and maintain, Ingenico’s highly versatile consumer-facing payment solutions offer future proofed connectivity, including the option to add Ethernet, GPRS and WiFi functionality, together with unparalleled application support to enable the delivery of a wide variety of value added services, including prepaid phone cards, gift cards and loyalty programs. CounterTop Modem Ethernet Contactless GPRS Biometrics NAME Aqua EFT Smart EFT930S L EFT930S i5100 i5310 EFT Smart Plus iCT220 iCT250 EFT930S xxx BIO930S xxx Processor Type ARM 7 ARM 9 & ARM 7 ARM 9 & ARM 7 ARM 9 & ARM 7 ARM 7 ARM 7 ARM 9 & ARM 7 ARM 9 & ARM 7 ARM 9 & ARM 7 ARM 9 & ARM 7 ARM 9 & ARM 7 Speed 60 MHz 200 MIPS & 50 MIPS 200 MIPS & 50 MIPS 200 MIPS & 50 MIPS 29 MHz 29 MHz 200 MIPS & 50 MIPS 450 MIPS & 50 MIPS 450 MIPS & 50 MIPS 200 MIPS & 50 MIPS 200 MIPS & 50 MIPS Memory RAM/Flash 2MB / 4 or 8MB 8MB / 16MB 8MB / 16MB 8MB or 16MB / 16MB 2MB / 4 or 8MB 2MB / 4 or 8MB 8MB or 16MB / 16MB 8MB or 16MB / 16MB 16MB / 16MB 8MB or 16MB / 16MB 16MB / 32MB MMC optional optional optional optional Removable Memory SD Card optional optional µSD Card optional optional Communication Mode Infra red Dial-up Modem l l l l l l l l l M M (optional) ISDN Modem l l Ethernet l l l optional l E E WiFi optional optional optional Bluetooth optional GPRS optional optional optional G G SAM 1 3 1 2 Up to 3 Up to 3 3 2 2 1 or 2 1 or 2 Card Readers Smart Card 1 1 1 1 1 1 1 (+1 optional) 1 1 (+1 optional) 1 1 Magstripe Track 1/2/3 Track 1/2 or Track 1/2/3 Track 1/2/3 Track 1/2/3 Track 1/2 or Track 1/2/3 Track 1/2/3 Track 1/2 or Track 1/2/3 Track 1/2 or Track 1/2/3 Track 1/2/3 Track 1/2 or Track 1/2/3 Track 1/2 or Track 1/2/3 Display Graphic 128 x 64 l l l l l l l l l l 2 lines x 16 characters Backlit l l l l l l l l l l l Yellow/Green l l l l l l l l White l l TFT Color QVGA 320 x 240 pixels l Keyboard Number of keys 14 16 16 16 15 15 16 12 12 16 16 Function/Navigation keys 1 8 6 6 3 3 8 4 4 6 2 Backlit l l l optional l l l l l l Privacy Shield Optional optional optional optional optional optional Buzzer l l l l l l l l l l l Thermal Printer Lines/second 7 lps 18 lps 18 lps 18 lps 12 lps 12 lps 18lps 18 lps 18 lps 18 lps 18 lps Connections on terminal RS232 1 1 2 1 or 2 2 optional 1 (+1 optional) 1 USB Host 1 1 (+1 optional) USB Slave 1 1 Mini USB Host 2 1 1 2 1 Mini USB Slave 1 1 1 1 1 Power supply connector 1 1 1 1 1 1 1 1 1 1 Plug it optional optional Base l Connections on base Power supply 1 Line in 1 Phone out RS232 2 USB Slave Power Supply External Power supply 100-230V 50-60Hz 100-240V 50-60Hz 100-240V 50-60Hz 100-240V 50-60Hz 100-230V 50-60Hz 100-230V 50-60Hz 100-240V 50-60Hz 230V 50Hz 230V 50Hz 100-240V 50-60Hz 100-240V 50-60Hz Magic Box l optional optional l Connections on Magic Box Power supply connector 1 1 1 1 RS232 1 1 1 1 Line in 1 1 1 1 Phone out 1 Ethernet 1 1 1 Size (in mm) Terminal 227 x 97 x 80 244 x 124 x 105 79 x 180 x 65 79 x 180 x 65 210 x 95 x 75 209 x 96 x 60 244 x 124 x 105 83 x 185 x 63 83 x 185 x 63 79 x 180 x 65 79 x 180 x 87 Paper Roll (width/diameter) 58 / Ø40 or 50 58 / Ø40 or 50 58 / Ø40 58 / Ø40 58 / Ø40 or 50 58 / Ø40 or 50 58 / Ø40 or 50 58 / Ø40 58 / Ø40 58 / Ø40 58 / Ø40 Weight (in gr) Terminal (w/o paper roll nor cable) 465 610 410 410 600 800 (with base) 610 325 325 410 to 460 350 Customization Lens optional optional optional optional optional optional optional optional optional optional Printer cover flap optional optional optional optional optional optional optional optional Casing optional optional optional optional optional optional optional optional optional optional Environment Operating temperature +5°C to +40°C +5°C to +40°C +5°C to +40°C +5°C to +40°C +5°C to +40°C +5°C to +40°C +5°C to +45°C +5°C to +45°C +5°C to +45°C +5°C to +45°C +5°C to +45°C Storage temperature -20°C to +70°C -20°C to +55°C -20°C to +55°C -20°C to +55°C -20°C to +70°C -20°C to +70°C -20°C to +55°C -20°C to +55°C -20°C to +55°C -20°C to +55°C -20°C to 55°C Relative humidity, non condensing 90% HR at +40°C 85% HR at +40°C 85% HR at +40°C 85% HR at +40°C 90% HR at +40°C 90% HR at +40°C 85% HR at +40°C 85% HR at +40°C 85% HR at +40°C 85% HR at +40°C 85% HR at +40°C PCI PED Online & offline l l l l l l l l l l l New New New E-BR-COUNTERTOP-USA-JAN09

• The Ingenico 5310 is an excellent PCI PED countertop solution for retailers, restaurants and service providers that offer credit and PIN based transactions. • The i5310 has a small footprint that optimizes counter space. Its curly cable allows the merchant to easily and safely hand the terminal to the consumer for card swipe and PIN entry. • The i5310 was designed for fast transac- tion acceptance with a 12 lines per second thermal printer, 32-bit proces- sor, IP-capable high-speed modem and Ethernet communications. A simple keypad and large bright backlit display with 3 screen addressable keys make it very easy to use. Range Countertop Secure transaction and payment solutions Ingenico 5310 UNICAPT Application compatibility EMV Fast transaction time HSC 32 bits Secure module PCI PED Approved TCP/IP Ethernet @ A true hand-over terminal, ideal for PIN entry

Introduction The Ingenico 5310 hand-over terminal has the following features:
Magnetic stripe reader
Smart card reader
Integrated thermal printer
Ethernet
Optional SAMs Smart card reader Ports Magnetic stripe reader Navigation keys Printer Display Figure 1 Features For details on these features, see Specifications. Unpacking the Box Your i5310 comes with the printer paper roll already installed. The following items are included if ordered:
Power supply
Phone cable
Securing plate and screw Installation Summary Sequence The installation procedure includes:
Selecting the installation site
Inserting SAMs (If necessary)
Connecting the terminal Each step is described in the sections that follow. Selecting the Installation Site The i5310 terminal should be placed near a power outlet and a telephone jack. The location should be convenient to the operator and should offer adequate ventilation and protection. Do not place the terminal in an area with high temperatures, vibrations, dust, dampness, or electromagnetic radiation (from a computer screen, microwave oven, anti-theft barrier etc.). To avoid accidental damage, secure cables and power cords. The terminal requires the following environment:
Operating temperature of +5°C to 40°C (+41°F to 104°F)
Humidity of 20% of 90% RH without condensation
Storage temperature of -10°C to +60°C (+14°F to 140°F) Inserting SAMs If your terminal was ordered with secure access modules (SAMs), there are three of them located under a panel on the underside of the terminal handset. The SAMs support smart card chips necessary for certain applications, such as loyalty. Follow these instructions to insert a SAM card into the terminal. 1. Disconnect power to the i5310. 2. Turn the terminal handset upside down. Remove the screw using a Phillips screwdriver. The SAM holders are underneath the panel. 3. To unlock the SAM holder, slide the metal clasp latch in the direction of the OPEN arrow (see Figure 2). C) SLIDE CARD IN HOLDER D) SLIDE DOWN TO LOCK B) LIFT PEN OCK A) SLIDE PEN OCK A) SLIDE UP TO OPEN A) SLIDE PEN OCK OPEN LOCK Figure 2 SAMs Note: It does not matter which SAM holder you use. 4. Swing the SAM holder up. 5. Insert the SAM card in between the metal clasp and the plastic holder, with the metal plate facing down, and the slanted edge in the bottom left corner as illustrated. 6. Swing the SAM holder down. 7. To lock the SAM card in place, slide the metal clasp in the direction of the LOCK arrow (see Figure 2). 8. Replace the cover and secure it with the screw. Connecting the Terminal 1. If necessary, disconnect power to the i5310 base. For safety, cable connections should be done with the power off. 2. Ground yourself before connecting any cables. Do not touch any connector or port pins. 3. Connect one end of the cable into the i5310 base, and the other end into the other device as appropriate (see Table 1). RS232-1 RS232-2 Table 1: i5310 Ports Port Description dial Use the dial port to connect the terminal’s internal modem to the telephone jack. Connect one end of the phone cable into the port, and the other end into a phone jack. RS232-2 Use the RS232-2 port to connect a peripheral device, such as a check reader. This port can supply power to a peripheral device. power For safety, always plug the power supply in last, after all other cable connections have been made. Plug the power supply into a surge protector which is plugged into a power outlet. Connect the power supply connector into the port on the i5310 base. Note: Use the power adapter supplied with the i5310. Many adapters can appear similar and will plug into the i5310 base, but will not work properly, causing erratic behavior, poor charging, or even damage to the unit. Port Description RS232-1 Use the RS232-1 port to download an application or inject cryptographic keys. When it is time to perform a download or inject keys, connect one end of a download cable into the RS232-1 port, and the other end into the appropriate COM port on the computer. yellow bar (Ethernet) Connect one end of the Ethernet cable into the Ethernet port on the terminal and the other end into the Ethernet socket on the wall. 4. If your terminal came with a cable securing plate, place it over the cable connectors and secure it with a screw. Operations Sliding a Magnetic Stripe Card With the card upside down (magnetic stripe at the bottom) and the magnetic stripe facing the keypad, swipe the card in either direction. The card must be swiped at constant speed and pressure, ensuring that the card remains in contact with the bottom of the track throughout the entire swipe action. Inserting a Smart Card When the application prompts for a smart card (chip card), insert the smart card into the slot on the front of the terminal with the chip face up and close to the keypad. Leave the card in until prompted to remove it. If the card is inserted the wrong way or if there is a problem with the chip, the terminal application will prompt for the card to be removed and reinserted. Using the Terminal Keys Key Description CAN/ANN Cancel/Annuler (English/French). Press [CAN/ANN] to cancel a transaction and return to the previous menu. CORR Correct. If you make a mistake while entering data, press [CORR] to remove one character at a time (backspace). OK/ENTER/ ENTREE After entering numbers and/or letters, press [ENTER]. ADMIN Enter the Admin menu to perform application- specific functions such as reprint, clerk/server menu, training mode, setup menu, parameters, and application loading. A password may be required to enter this menu. The printer paper feed key advances the paper 20 mm (0.8 inches). F1 Press [F1] to scroll down to select the next option on the list. To accept, press [ENTER]. -OR- Select the option above the key. F2 Press [F2] to scroll up to select the previous option on the list. To accept, press [Enter]. -OR- Select the option above the key. Key Description F3 Press [F3] to select the option above the key. Replacing the Paper Roll When coloured stripes appear on a receipt, it is time to change the paper roll. Before changing paper, disconnect the terminal’s power cable. A) Flip button back to open paper compartment B) Insert paper roll C) Hold the end of the paper with one hand and shut the lid with the other D) Snap lid shut Figure 3 Replacing the Paper Roll When finished, reconnect the power cable. Paper can be advanced when the terminal is idle by pressing (the paper feed key). Ordering Paper Order thermal paper that meets the following specifications. Recommended brands: KANZAN KF50, KOEHLER KT55HS01, JUJO AF50KS-E OR MITSUBISHI P6402 Grade: Single-ply thermal sensitive, POS or facsimile grade. Basis Weight: (lb/rm 17 ins. x 22 ins. - 500) --- 14.5 +/- 5% (GSM) --- 55 +/- 5% Caliper: 2.4 +/- 0.2 Mils or 60 +/- 5 Microns Brightness: Min. 85% Smoothness (Bekk Minimum): 300s Roll Width: 2.28 +/- 0.040 in (58 mm +/- 1.0 mm) Roll Diameter: 1.97 in (50 mm) maximum Roll Core ID: 0.500 in (13 mm) nominal Roll Core OD: 0.625 in (16 mm) nominal Storing Paper Rolls To maximize the life of the thermal paper rolls, do not store them where they are exposed to fluorescent light, UV light, high humidity or temperature (above 65%, 25°C or 77°F) for long periods of time. Don’t place them near vinyl, plastics, adhesives, shrink-wraps, wet-toner copies, or carbon paper for prolonged periods.