Polycom VVX 301 Manuals

Polycom® VVX® 101 / 201 / 300 / 301 / 310 / 311 / 400 / 401 / 410 / 411 Quick Reference ©1994-2016 Interactive Intelligence, Inc. All rights reserved. Polycom® VVX® 101 / 201 / 300 / 301 / 310 / 311 / 400 / 401/ 410 / 411 Business Media Phone Quick Reference These instructions highlight Polycom phone features. See the appropriate Polycom VVX User Guide for more detailed instructions on using the soft keys, function keys and, the phone menu. These instructions apply to phones running Polycom UC Software 4.0.1 or later. Polycom application firmware requirements for each model are listed on the SIP IP Phones information page available at the Interactive Intelligence Testlab website, http://testlab.inin.com. Interactive Intelligence, Inc. 7601 Interactive Way Indianapolis, IN 46278 Telephone/Fax: (317) 872-3000 www.ININ.com DC-012-4.0-QR22 Revised 7/20/2016 During a call This section describes tasks you can perform when you are currently engaged in a call. Soft key names are in Bold. Function keys are identified by the icon that appears on the key. Phone number means to dial a phone number or an extension number. Task Key Sequence Create conference call with call on hold More + Confrnc + phone number + More + Confrnc. End call End Call. Hold call Hold. Resume call Resume. Park current call More + Park + orbit number + Park. Split conference into 2 calls on hold Split. Transfer call after consulting (attended transfer) Transfer + phone number + consult with recipient + Transfer. Transfer call without consulting (blind transfer) Transfer + Blind + phone number. Transfer call to another user's voicemail Transfer + Blind + phone number + . Other tasks This section describes tasks you can perform when not currently engaged in a call. Soft key names are in Bold. Function keys are identified by the icon that appears on the key. Phone number means to dial a phone number or an extension number. Task Key Sequence Log in or out of a phone, station, or queues Change your status Record your agent greeting  + Dial + 98 + extension + password + # + [menu option] Menu options: 1 Log on 2 Log off 3 Log on or off of a different station 4 Change your status 5 Record your agent greeting 6 Log on or off of queues Menu options: Place a call Do one of the following: • Phone number + lift handset or . • Lift handset or + phone number. • New Call + phone number + lift handset or . Answer call Answer. Create conference call Phone number + More + Confrnc + phone number + More + Confrnc. Access voice mail Messages + Message Center + (optional) select line + Connect + follow voice prompts to listen to messages. List all parked calls  + 904 + press Dial. List one parked call  + 904 + orbit number + Dial. Pick up parked call Select a phone line +  + 903 + orbit number. Page  + 901 + zone number + Dial. Pick up held or alerting call (on a station to which you have access)  + pause + 95 + extension. Pick up group call New Call + Pickup + Group

Quick Tips for Using Polycom® VVX® Business Media Phones with Better Together over Ethernet 3725-49086-001A | UC Software 5.5.1 | October 2016 Better Together over Ethernet (BToE) enables you to sign into your Skype for Business account on a Polycom® VVX® business media phone and use the phone to handle calls on your phone and in the Skype for Business client. These Quick Tips apply to VVX 201, 300, 301, 310, 311, 400, 401, 410, 411, 500, 501, 600, and 601 business media phones with Skype for Business. The Polycom VVX Business Media Phones with Better Together over Ethernet User Guide on Polycom Support includes more information on available features. Download and Install Polycom BToE Connector Application Download, install, and start the Polycom BToE Connector application on your Windows computer to use BToE on your phone. To download and install the BToE Connector application: 1 Download the application from your VVX phone’s support page on Polycom Support. 2 Agree to Polycom's user terms and conditions, and click Submit. 3 Unzip the downloaded file and click the Polycom BToE Connector.msi file. 4 Follow the installation prompts. Pair Your Phone with BToE Automatically You can set your phone to automatically pair with your computer when your phone is connected to your computer over Ethernet. To pair automatically: 1 On your phone, navigate to Settings > Features > BToE PC Pairing. 2 Select Pairing Mode, then select Auto. 3 Connect an Ethernet cable from your computer to the PC port on your phone. 4 On your computer, enter your login credentials, if not signed into Skype for Business on the phone. Pair Your Phone with BToE Manually You can use a pairing code generated by your phone to manually pair your computer with a VVX phone. Note: You must have the Polycom BToE Connector application, version 3.4.0 or later, to use manual pairing. To pair manually: 1 On your phone, navigate to Settings > Features > BToE PC Pairing. 2 Select Pairing Mode, then select Manual. 3 Connect an Ethernet cable from your computer to the PC port on your phone. 4 On your computer, click the Polycom BToE Connector desktop icon to start the application. 5 Right-click the application icon , then click Pair with Phone. 6 Enter the six-digit pairing code shown on the phone into the notification on your computer, then click Pair. 7 On your computer, enter your login credentials, if not signed into Skype for Business on the phone. Sign into Skype for Business When your phone is connected to your computer and paired using BToE, you can sign into the phone using the Skype for Business client on your computer. To sign into Skype for Business: 1 Connect an Ethernet cable from your phone to your computer. 2 On the phone, press the Sign In soft key or navigate to Settings > Features > Skype. 3 Select Via PC or Paired Lync Client. 4 On your computer, enter your login credentials in the Skype for Business prompt. To sign out of Skype for Business: » Press the Sign Out soft key.

USER GUIDE 5.6.0 | July 2017 | 3725-49077-002A Polycom ® VVX ® Business Media Phones for Skype for Business

USER GUIDE 5.6.0 | July 2017 | 3725-49085-002A Polycom ® VVX ® Business Media Phones with Better Together over Ethernet

Polycom VVX 300 and 400 series A guide to using your phone with Cloud Voice.

> GET TO KNOW YOUR PHONE Soft Keys: These appear as they are needed. For example, if you are in a conference call, the soft keys display functions related to the conference function. Line Keys: Located to the left and right of the phone screen, the line keys indicate the status of your lines and associated activity. > HOME VIEW Home View displays icons that can be tapped to access phone functions. + From Home View, press e .1 or later ed in this e your r e, see mber 2011 ®, the associated ice marks of w marks in her No portion m or by any ersonal use Tap to select and highlight screen items. To scroll, touch the screen, and swipe your finger up, down, right, or left. To go back to a previous screen, tap Back. Your phone has four main Views: Home, Calls, Active Call, and Lines View (the default). To change Views: For Home View, press . From Home View, press to display either Lines, Calls, or Active Call View. To switch between Lines View and either Calls or Active Call View, swipe the screen. Home View displays icons you can tap to access phone functions. Touch and hold to display fewer icons. Touch and hold or swipe the screen to display more icons. From Home View, tap the phone Line to display your phone Lines and Favorites—contacts you can dial by tapping their name. To go back, tap Close. Lines View displays phone Lines, Favorites, a If your phone is idle, you can: Tap the phone Line to access the Dialer. Swipe to switch between Lines View and t (if applicable). Calls View displays a list of all your calls. Call color indicates status: Dark green Active call. Dark blue Incoming and held calls. Bright green Active call is highlighted. Bright blue Incoming or held call is highl Tap a call to highlight it. The soft keys apply highlighted call. to display either Lines, Calls or Active Call View. > PLACING CALLS Pick up the handset, or press nd soft keys. he Browser ghted. o the If a phone Line has only one call—and it’s active—you can access Active Call View. Use the onscreen keyboard or the dialpad keys to enter information. To backspace, tap . To use the onscreen keyboard, tap . To type with the dialpad keys, press a key repeatedly to view the character options and stop to select. To type other characters, tap Encoding or Mode. When using the dialpad keys, use the 1, *, 0, and # keys. Only one call can be active at one time. You can use the handset, speakerphone, or headset for calls. During a call, you can change modes by picking up the handset, or by pressing or . Tip: Returning to Your Calls If you navigate away from your call(s), tap to see Active Call or Calls View again. or nd soft keys. the Browser ighted. to the If a phone Line has only one call—and it’s active—you can access Active Call View. Use the onscreen keyboard or the dialpad keys to enter information. To backspace, tap . To use the onscreen keyboard, tap . To type with the dialpad keys, press a key repeatedly to view the character options and stop to select. To type other characters, tap Encoding or Mode. When using the dialpad keys, use the 1, *, 0, and # keys. Only one call can be active at one time. You can use the handset, speakerphone, or headset for calls. During a call, you can change modes by picking up the handset, or by pressing or . Tip: Returning to Your Calls If you navigate away from your call(s), tap to see Active Call or Calls View again. . Enter the phone number and tap Pick up the handset, or press or . phone number, and tap . From Lines View: Tap the phone Line, ente number, and tap . From Home View: Tap New Call, enter the number, and tap . Timesaver: Placing Calls Quickly Tap a recent call or Favorite, or tap phone number in the Contact Dire Press or tap Answer, pick up the hand . To answer a new call while on an active ca The current call will be held. To end an active call, replace the handset, press . Or, tap End Call. To end a held call, navigate to Calls View a the held call. Tap Resume, and tap End Ca From Lines, Calls, or Active Call View, tap H in Calls View, remember to highlight the ca To resume a held call, tap Resume from ei . > ANSWERING CALLS Press ne Line has only one call—and it’s active—you ess Active Call View. onscreen keyboard or the dialpad keys to enter tion. To backspace, tap . he onscreen keyboard, tap . with the dialpad keys, press a key repeatedly to e character options and stop to select. other characters, tap Encoding or Mode. When e dialpad keys, use the 1, *, 0, and # keys. e call can be active at one time. use the handset, speakerphone, or headset for uring a call, you can change modes by picking up dset, or by pressing or . Tip: Returning to Your Calls If you navigate away from your call(s), tap to see Active Call or Calls View again. or tap Answer, pick up the handset or press phone Lines, Favorites, and soft keys. e, you can: ne to access the Dialer. between Lines View and the Browser a list of all your calls. status: ive call. ming and held calls. ctive call is highlighted. oming or held call is highlighted. ht it. The soft keys apply to the If a phone Line has only one call—and it’s active—you can access Active Call View. Use the onscreen keyboard or the dialpad keys to enter information. To backspace, tap . To use the onscreen keyboard, tap . To type with the dialpad keys, press a key repeatedly to view the character options and stop to select. To type other characters, tap Encoding or Mode. When using the dialpad keys, use the 1, *, 0, and # keys. Only one call can be active at one time. You can use the handset, speakerphone, or headset for calls. During a call, you can change modes by picking up the handset, or by pressing or . Tip: Returning to Your Calls If you navigate away from your call(s), tap to see Active Call or Calls View again. . To answer a new call while on an active call, tap Answer. The current call will be held. > VOICEMAIL An envelope, , adjacent to a Line key, indicates that you have voicemail. Select Messages from Home view or press , and select Message Center. Press Connect and follow the prompts. > CALL HOLD AND RESUME During a call, tap the Hold soft key. Press the Resume soft key to resume the call. > QUICK USER GUIDE POLYCOM® VVX® 300 & 301 BUSINESS MEDIA PHONE

Utility Telecom Polycom Instructions This guide is intended to help you understand how to use various Polycom VVX and Soundstation models. For any additional questions that could not be answered from this guide, our customer service team is more than happy to help. Call us at 877-965-7800!

Quick Start Guide VVX® 300 and 400 Series ® ® Note: For more information on your Polycom VVX 300 series and VVX 400 series business media phonesi see user documentationi including Quick User Guides and User Guidesi on your phone’s Support page on Polycom Voice Support: http://support.polycom.com/PolycomService/support/us/support/voice/business_media_p hones/ Package Contents VVX 300 Series Phone Optional Accessories For more informationi contact your reseller. VVX 300/301/ 310/311 VVX 400/401/ 410/411 VVX 400 Series Phone AC power adapter (varies by region) VVX Expansion Module (paper display) VVX Expansion Module (LCD color display)

Quick Tips for the Polycom® VVX® 300 Series Business Media Phones 3725-49087-004A | UC Software 5.5.0 or later | May 2016 These Quick Tips apply to VVX 300, 301, 310, and 311 business media phones. Home Screen Displays messages, settings, and information. Available any time. Calls Screen Displays all active and held calls. Available when you have an active or held calls in progress. Lines Screen Displays phone lines, favorites, and conditional soft keys. Available any time. Switch among Phone Screens You can view any screen on your phone from other screens. To switch among screens: » Press to view the Home, Lines, or Calls screens. Place Calls You can only have one active call in progress on your phone. You can use the handset, speakerphone, or headset for calls. During a call, you can change modes by picking up the handset, or by pressing or . To place a call: » Do one of the following:  Pick up the handset, press or , enter the phone number, and press Send.  Enter the phone number, press Dial, and pick up the handset, or press or .  Press the Line key, enter the phone number, and select Send.  Select New Call, enter the phone number, and press Send. Answer Calls You can answer calls using the handset, speakerphone, or a headset. To answer a call: » Do one of the following:  To answer with the speakerphone, press or press Answer soft key.  To answer with the handset, pick up the handset.  To answer with a headset, press . End Calls You can only end active calls. To end a held call, you must resume the call first. To end an active call: » Replace the handset in the cradle, press or , or press the End Call soft key. To end a held call: 1 Highlight the held call and press Resume. 2 Press End Call. Hold and Resume Calls You can have multiple calls on hold and resume a call at any time. To hold a call: » Highlight the call and press the Hold soft key or press . To resume a call » Highlight the call and press the Resume soft key or press . Transfer Calls You can transfer calls to any contact and choose the way to transfer the call. To transfer a call: 1 Press and hold the Transfer soft key or press . 2 Choose Blind or Consultative. 3 Dial a number or choose a contact. If you chose Blind, the call is transferred immediately.

USER GUIDE 5.9.0 | December 2018 | 3725-49077-006A Polycom ® VVX ® Business Media Phones with Skype for Business