ShoreTel 212k Manuals

ShoreTel 110 IP Phone Quick Install Guide & Warranty

New Voice Mail Indicators Your voice mailbox contains unplayed messages if:
You hear a stutter tone on the handset. OR
The phone’s message waiting light flashes. Checking Voice Mail To check voice mail from your extension 1 Press Voice Mail or lift the handset and press #. 2 At the prompt, use the dial pad to enter your password. (If you have not been assigned a password, use the default password, 1234.) 3 Press #. NOTE If you are logging in for the first time, the system prompts you for a new password and asks you to record your name. To check voice mail from another extension 1 Press # twice. 2 Enter your extension. 3 Enter your password. 4 Press #. To check voice mail from an external phone 1 Dial your voice mail access number. 2 Press #. 3 Enter your extension. 4 Enter your password. 5 Press #. Listening To Messages At the Main Menu prompt, press 1. The voice mail system plays urgent messages first, then newly arrived messages. The system gives the delivery date and time for each message. (You can disable this feature from the Mailbox Options Menu.) Managing Messages After listening to a message, you can replay it, send a reply to the person who left the message, forward it to someone else, replay the date and time information, save it, or delete it. To replay all of your saved messages
Press 3 at the Main Menu prompt. As a safeguard against accidental erasures, the sys- tem retains deleted messages for a few hours. To listen to your deleted messages 1 Press 7 at the Main Menu prompt. 2 Press 7. Voice mail plays all the deleted messages still available to the system. During playback, you can manage deleted messages as if they were newly arrived messages. To restore a deleted message
Press 2. To send a recorded message from voice mail After recording a message, voice mail asks you to supply an address. 1 Address the message to individual recipients by entering their extension numbers. 2 Specify groups of recipients by entering a distribution list number. To identify a recipient by name, specify a person- al distribution list, or broadcast to all extensions, press 0 and follow the prompts. To mark a message as urgent
After addressing the message and confirming the addressee(s), press 1. To forward the message you're reviewing 1 Press 4 and follow the recorded prompts. To reply to the message you're reviewing 1 Press 5 and follow the recorded prompts. 2 Press 1 to reply with a voice mail, press 2 to reply with a call back, or press 3 to reply to all with a voice message. Changing Mailbox Options Personalize your voice mail by changing your name, password, or personal greeting. To change personal settings from the Main Menu, press 7 and follow the recorded prompts. Changing Extension Assignment If you have the proper permission, you can assign your extension to any phone on the system. 1 Log in to voice mail from the target phone– an extension other than your own. 2 At the Main Menu prompt, press 7. 3 Press 3 to re-assign the extension. 4 Press 1 to assign the extension. 5 Press 2 to un-assign the extension. (The phone reverts to its original extension.) Setting Call Handling And Forwarding NOTE Use ShoreWare Call Manager to configure the modes with different call forwarding destina- tions and personal greetings. You can set one of five distinct call handling modes for your extension. When you record a personal greeting, it is linked to the active call handling mode. To enable one of the five distinct call handling modes:
Press 7 at the Main Menu prompt.
Press 2, then follow the prompts. Enabling FindMe To enable or disable FindMe Forwarding so that callers can forward their calls to your destination:
Press 7 at the Main Menu prompt.
Press 9 for additional mailbox options.
Press 5, then follow the prompts. NOTE You must have permission to use FindMe Forwarding. Troubleshooting If the number of messages in your mailbox exceeds the limit, the system notifies callers that your mailbox is full and unable to accept new messages. (Recently deleted messages remain in the mailbox and are included in the total count.) If your mailbox is full, first purge any backlog of deleted messages. To purge deleted messages 1 At the Main Menu prompt, press 7. 2 Press 8 to remove deleted messages. 3 Press 1 to confirm deletion or * to cancel. Leave Message When dialing into a ShoreTel system, if the per- VOICE MAIL OPERATIONS (Instructions for Voice Mail owners) ShoreTel Voice Mail Quick Reference son you are trying to reach does not answer, your call will be sent to a mailbox and you will hear a standard greeting. You can select from the follow ing options: # Bypass greeting 0 Transfer to assistant 1 Forward to recipient’s FindMe destination 9 Transfer to Auto-Attendant Message Recording If you choose to leave a recorded message, the following options are available after recording yo message: # Message options * Re-record 0 Send message, transfer to assistant 1 Send message, forward to recipient’s FindMe destination 9 Send message, transfer to Auto-Attendant NOTE Hanging up sends the message. # Message Options When leaving a message, select from the follow- ing options: # Send message * Cancel 1 Review 2 Re-record 3 Mark/unmark urgent 0 Send message, transfer to assistant 9 Send message, transfer to Auto-Attendant LEAVING A MESSAGE (Voice mail options when in mailbox) ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com PN 800-1032-02

ShoreTel 212k IP Phone Quick Install Guide & Warranty

ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333 www.shoretel.com PN 800-1055-03 ShoreTel 212k IP Phone Quick Reference PHONE OPERATION Place Calls Use the Speakerphone or a Headset or + ext. Use the Directory Directory + + + # Make a Conference Call Conference + ext. Use the Intercom Intercom + ext. Redial and Check Missed Calls Redial + + # Dial Paging Extension number provided by administrator Answer Calls lift handset or or Divert a Call Transfer + ext. Select a Ring Tone Options + password + # + (3) + # Adjust Handset, Headset, or Speakerphone Volume to select Answer Call Waiting select appropriate call key Interact with Calls Mute a Call Place a Call On or Off Hold Hold Transfer a Call Transfer + ext. Join Calls + (2) + # Park Calls lift handset + + # Unpark Calls + (3) + # + ext. + # Change Call Handling Mode Options + password + # + # + next + # Log In and Out of Workgroups Options + password + # + to select Adjust the Display Contrast press and hold +I-N-F-O+ # + Con-/+ VOICE MAIL Log Into the Main Menu Voice Mail + password + # Log In from Another Extension # # + ext. + password + # Note: For more information about voice mail features, please consult the Voice Mail Quick Reference. OFFICE ANYWHERE CODES Transfer a call * * + destination + # # Conference a call * * + destination + * * Hold a call * * Hang up # # Access other star codes * * + (star code from below) QUICK REFERENCE OF COMMON STAR CODES Park a call * 1 1 + ext. UnPark a call * 1 2 + ext. Pick Up a Remote Extension * 1 3 + ext. Pick Up the Night Bell * 1 4 + ext. Use the Intercom * 1 5 + ext. Barge In * 1 6 + ext. Silent Monitor * 1 7 + ext. Toggle the Hunt Group Status * 1 8 + HG ext. Whisper Page * 1 9 + ext. Change CHM and Forwarding Voice Mail + password + # + 7 2 Change Extension Assignment Voice Mail + password + # + 7 3 1 Unassign Extension Assignment Voice Mail + password + # + 7 3 2 Assign Extension to External Number Voice Mail + password + # + 7 3 3 TROUBLESHOOTING View Phone Information + I-N-F-O + # Reboot Your Phone + R-E-S-E-T + # Note: For additional details on the information contained in this Quick Reference card, please consult the 212k User Guide.

ShoreTel IP Phone 212k User Guide September 28, 2015

ShoreTel 212k IP Phone User Guide

Programmable Buttons User Guide Supplement to IP 212k, IP 230, IP 560, and BB24 Devices