Talkswitch TS-480i Manuals

USING THE TALKSWITCH TS-480i PHONE The TalkSwitch TS-480i is a full-featured but easy-to-use IP phone. This document briefly describes how to use the phone. The reference card includes the basic features. See the TalkSwitch TS-480i IP Phone Installation Guide for complete information on using your phone. Keys Most of the keys are similar to those on other phones, but you might not be familiar with the following: • — Puts a call on hold. • — Allows you to transfer a call. • — Allows you to set up a conference call. • — Allows you to initiate a two-way page. • L1-L4 — The call appearance keys show the status of up to four calls to your extension (not lines). Press a flashing call appearance key to answer a call, retrieve a caller on hold, or answer call waiting. • Softkeys — The display screen shows the current function of each softkey. Softkeys change based on the call status. The administrator determines which softkeys are available on each phone. The procedures on the following reference card use the softkeys, but provide alternate steps in case the softkey is unavailable. Remember • Dial 9 (0 in some countries) or 81–88 to get an outside line. This is not required if you have direct line access, which automatically chooses an outside line. • Press or the Dial softkey after dialing an outside number or extension. • If you have direct line access, dial before dialing a feature code or extension. Setting up voicemail 1. Press the Voicemail softkey, or dial + . If you have direct line access, dial + . 2. When prompted, enter a password, record a greeting and record your name for the dial-by-name directory. A sample greeting is: You have reached [your name]. I’m sorry that I can’t answer your call. Please leave a message and I will return your call as quickly as possible. Thank you. Calling an outside number 1. Dial 9 (0 in some countries) or 81–88 to get an outside line. You can also press the Line Appearance softkey ( ) to use a specific line. This is not required if you have direct line access, which automatically chooses an outside line. 2. If prompted, dial an access code. 3. Dial the phone number + . Calling an extension 1. Dial the extension number + . If you have direct line access, dial first. You can also press the Extension Appearance softkey ( ). Placing a caller on hold 1. Press the button. You can now hang up the handset or answer another call without disconnecting the caller. Retrieve caller on hold 1. Press the Pickup softkey. You can also press the flashing call appearance key (L1–L4). Performing a screened transfer A screened transfer allows the recipient to accept or refuse the transfer. 1. Press button. 2. Dial the extension (or outside number) + . If you are dialing an outside number, you must first dial 9 (0 in some countries) or 81–88 to get an outside line. If you have the Same Line Connect feature, you can also dial 80 to use the same line. 3. When the recipient answers, complete or cancel the transfer: • If the recipient wants the call, press button or hang up. • If the recipient doesn’t want the call, press the Drop softkey. You can then retrieve the caller on hold as described above. Performing a blind transfer A blind transfer does not allow the recipient to choose whether to accept the transfer. 1. Press button + extension (or outside number) + button. Checking voicemail 1. Press the Voicemail softkey, or dial + . If you have direct line access, dial + . 2. When prompted, enter your password + . 3. Press 1 to listen to your messages. You can also change your greeting and personal options.

Installation Guide TS-480i IP PHONE 41-000062-05

Using your TS-480i IP Phone with TalkSwitch Accessing Features Notes: 1. If the feature keys are programmed for a specific feature then follow the first instruction for the appropriately labeled keys; otherwise, follow alternate instructions. 2. If the extension is configured to use Direct Line Access, then some features may require you to dial ›› before dialing the feature code or placing internal calls. Accessing an Outside Line Dial hunt group 9 or 81-88. No hunt group is required if Direct Line Access is enabled for this extension. Activate/Deactivate Do not Disturb Press DND softkey, then on the next screen select ON or OFF; otherwise dial ›62 to toggle ON or OFF. Pick up — Any Inbound Call Ringing at Any Extension Press the Pickup Any softkey, otherwise dial *9. Pick up — Specific Extension 1. Press Pickup Ext softkey. 2. On the next screen, enter the extension. 3. Press the Pickup softkey; otherwise dial *7 + extension. Place a Caller on Hold Press the Hold button. Retrieve a Caller on Hold Select flashing Line key or Pickup softkey. Cycle through Callers on Hold or Queued 1. Press the Line key associated with the caller on hold; or If programmed, press the Queue key to see a list of queued calls. 2. Select the call you wish to retrieve. Answer Call Waiting Press the Answer softkey or the Line key associated with the new call. Call Transfer 1. Press button + extension + Dial softkey. 2. To complete the transfer, press . Voicemail Transfer 1. Press button. 2. Press * + extension. 3. Press the Dial softkey. 4. Press to complete the transfer. Cancel Transfer 1. Press the Cancel softkey while in transfer state. 2. Press the Pickup softkey or flashing Line key to connect to the caller on