NEC DS1000 Product Description

Issue 1-0, April 2001 Printed in U.S.A. Basics Components Features Specifications and Parts List Glossary

should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to: NEC America, Inc., Corporate Networks Group 4 Forest Parkway Shelton, CT 06484 cng.nec.com Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC America, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC America, Inc. also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC America, Inc. shall not be liable for any errors or omissions. In no event shall NEC America, Inc. be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC America, Inc. ©2001 by NEC America, Inc.. All Rights Reserved. Printed in U.S.A.

DS1000/2000 Product Description Table of Contents N i Table of Contents Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Section 1: Basics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Introducing DS1000/2000 — The STANDARD for the NEW MILLENIUM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 All new system architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Integrating our renowned power features — retooled for the office of the future . . . . . . . . . . . . . . . . . . . . . . . 2 A family of telephones that sets the new standard in office communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 DS1000/2000 Feature Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Calling a Co-Worker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Handling and Rerouting Your Calls . . . . . . . . . . . . . . . . . . . . . . . . . 2 When Your Call Can’t Go Through . . . . . . . . . . . . . . . . . . . . . . . . . 3 Placing Calls Quickly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 When You Work in Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Have a Telephone Meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Customizing Your Telephone’s Operation . . . . . . . . . . . . . . . . . . . . 3 Managing The System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Other Powerful System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Section 2: Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 The Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 34-Button Super Display Telephone (P/N 80673) . . . . . . . . . . . . . . 5 34-Button Display Telephone (P/N 80663) . . . . . . . . . . . . . . . . . . . 6 22-Button Display Telephone (P/N 80573) . . . . . . . . . . . . . . . . . . . 6 22-Button Telephone (P/N 80570) . . . . . . . . . . . . . . . . . . . . . . . . . . 6 ST4 Analog Telephone (P/N 85403W). . . . . . . . . . . . . . . . . . . . . . . 7 Other Station Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 110-Button (P/N 80555) and 24-Button (P/N 80556) DSS Consoles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 2-OPX Module (P/N 92177A) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Digital Door Box (P/N 80560) and Analog Door Box (P/N 92245). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Wall Mount Kit (P/N 80579) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 REJ Recording Jack Module (P/N 80175) . . . . . . . . . . . . . . . . . . . . 9 Labelmaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 DS2000 Common Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 4-Slot Cabinet (P/N 80000). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 8-Slot Cabinet (P/N 80001). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Power Supply (P/Ns 80005 and 80005A) . . . . . . . . . . . . . . . . . . . . 11 PC Card with Software (P/N 80051-V**.**.**). . . . . . . . . . . . . . . 11 Blank PC Card (P/N 85880) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 DS2000 PCBs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 CPU Central Processing Unit PCB (P/Ns 80025 and 80025A) . . . 11

ii N Table of Contents DS1000/2000 Product Description 16DSTU Digital Station PCB (P/Ns 80021 and 80021A) . . . . . . . 12 8ASTU 8 Port Analog Station PCB (P/Ns 80041 and 80041A). . . 13 4ASTU 4 Port Analog Station PCB (P/Ns 80040 and 80040A). . . 13 8ATRU 8 Port Analog Trunk PCB (P/Ns 80011 and 80011A) . . . 14 4ATRU 4 Port Analog Trunk PCB (P/Ns 80010 and 80010A) . . . 14 8CIDU 8 Circuit Caller ID PCB (P/N 80013). . . . . . . . . . . . . . . . . 15 4CIDU 4 Circuit Caller ID PCB (P/N 92012). . . . . . . . . . . . . . . . . 15 DS1000 Common Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 DS1000 Cabinet (P/N 80200) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 DS1000 Expansion Board (P/N 80221) . . . . . . . . . . . . . . . . . . . . . 16 Flash Utility (P/N 80250-V**.**.**) . . . . . . . . . . . . . . . . . . . . . . . 16 Miscellaneous and Optional Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 DS2000 Adaptor Box (P/N 80890). . . . . . . . . . . . . . . . . . . . . . . . . 16 RJ61X 8-Conductor Cable (P/N 80891) . . . . . . . . . . . . . . . . . . . . . 16 DB9 Female to Mod-8 Adaptor (P/N 85980) . . . . . . . . . . . . . . . . . 17 DB25 Male to Mod-8 Adaptor (P/N 85981). . . . . . . . . . . . . . . . . . 17 DS2000 Installation Cable (P/N 80892) . . . . . . . . . . . . . . . . . . . . . 17 Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 DS2000 System Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 DS2000 System Load Factor Calculations . . . . . . . . . . . . . . . . . . . 19 DS2000 Default Hardware Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Hardware Configuration for DS2000 4 Slot Cabinet with Fixed Slot Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Hardware Configuration for DS2000 4 Slot Cabinet with Universal Slot Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Hardware Configuration for DS2000 8 Slot Cabinet with Universal Slot Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 DS1000 System Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 DS1000 System Load Factor Calculations . . . . . . . . . . . . . . . . . . . 23 DS1000 Default Hardware Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Default Feature Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 DS2000 Fixed Slot Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 DS2000 Universal Slot Software and DS1000 . . . . . . . . . . . . . . . . 24 Section 3: Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Alphanumeric Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Operator Call Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Attendant Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Barge In (Intrusion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Call Coverage Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Call Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Call Waiting / Camp-On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

DS1000/2000 Product Description Table of Contents N iii Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Single and Multiple Message Format Compatibility . . . . . . . . . . . 32 Caller ID on the SMDR Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Caller ID Integration with Voice Mail . . . . . . . . . . . . . . . . . . . . . . 33 Second Call Caller ID (Extension Level Call Waiting Caller ID) . 33 Third Party Caller ID Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Caller ID Display Separator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Central Office Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Central Office Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Delayed Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Dial Number Preview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Direct Inward Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Overflow for Direct Inward Lines. . . . . . . . . . . . . . . . . . . . . . . . . . 41 Direct Station Selection (DSS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Direct Station Selection (DSS) Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Direct Trunk Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Door Box Call Coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Extended Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Extension Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Circular Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Terminal Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Uniform Call Distribution (UCD) Hunting. . . . . . . . . . . . . . . . . . . 48 Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Forced Trunk Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Group Listen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Group Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Overflow for Group Ring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Handsfree and Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Handsfree Answerback and Forced Intercom Ringing . . . . . . . . . . 53 Headset Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 System (Regular) Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Automatic Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Intercom Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

iv N Table of Contents DS1000/2000 Product Description Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Handsfree Answerback and Forced Intercom Ringing . . . . . . . . . . 56 Key Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Overflow for Key Ring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Switched Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Fixed Loop Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Microphone Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Modem Cut-Through . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Monitor / Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Multiple Directory Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Music On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Names for Extensions and Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Night Service / Night Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Off-Hook Signaling for Trunk Calls. . . . . . . . . . . . . . . . . . . . . . . . 65 Off-Hook Signaling for Intercom Calls . . . . . . . . . . . . . . . . . . . . . 65 Off-Premise Extensions / On-Premise SLT Extensions. . . . . . . . . . . . . . . . 66 Ringing For Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 One-Touch Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Page Relay Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Prime Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Idle Prime Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Intercom Prime Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Private Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Programmable Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Pulse to Tone Conversion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Removing Trunks and Extensions From Service. . . . . . . . . . . . . . . . . . . . . 74 Reverse Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Ring Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Ringdown Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Ringing Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Save Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Selectable Display Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

DS1000/2000 Product Description Table of Contents N v Silent Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Single Line Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Unique Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Storing Trunk Routing in a Speed Dial Bin . . . . . . . . . . . . . . . . . . 81 Centrex Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Split (Alternate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Station Message Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 System Programming Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . 84 System Programming Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . 84 System Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 System Timers, Stations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 System Timers, Trunks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Tandem Trunking / Unsupervised Conference . . . . . . . . . . . . . . . . . . . . . . 90 Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Toll Restriction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Trunk Group Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Trunk (Line) Queuing / Trunk Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Trunk Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Trunk Queuing Priority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Trunk Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 User Programmable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Call Forwarding to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Transferring to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Conversation Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Personal Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . 97 Voice Mail Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Message Center Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Interactive Soft Key Shows New Messages . . . . . . . . . . . . . . . . . . 98 Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Year 2000 Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Section 4: Specifications and Parts List. . . . . . . . . . . . . . . . . . . . . . . . .101 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 System Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

vi N Table of Contents DS1000/2000 Product Description Mechanical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Relay Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 BGM/MOH Music Source Input. . . . . . . . . . . . . . . . . . . . . . . . . . 104 DS1000 FCC Registration Information. . . . . . . . . . . . . . . . . . . . . 105 DS2000 FCC Registration Information. . . . . . . . . . . . . . . . . . . . . 105 Cabling Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 The Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Other Station Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 DS2000 Common Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 DS2000 PCBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 DS1000 Common Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Miscellaneous and Optional Equipment . . . . . . . . . . . . . . . . . . . . 109 Replacement Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

DS1000/2000 Product Description Section 1: Basics N 1 1 Section 1 Basics Section 1: Basics Introducing DS1000/2000 — The STANDARD for the NEW MILLENIUM All new system architecture . . . . . . built for the 21 ST century NEC’s legendary reliability and quality standards are evident in the DS1000/2000 innovative 32-bit architecture. This new concept features Digital Signal Processor (DSP) Technology, on-board flash memory, and field software upgradeability. The compact DS1000 starts with 3 lines, 8 stations, and 4 analog ports. It expands to 6 lines, 16 stations and 8 analog ports just by plugging in a single expansion board. The basic DS2000 system is available with 4 slots and 48 ports. It is easily expandable to 8 slots and 104 ports by upgrading to a 104 port cabinet. You can grow the system as you grow your business — while keeping your initial investment in common equipment intact.

2 N Section 1: Basics DS1000/2000 Product Description Integrating our renowned power features — retooled for the office of the future The power features first introduced a decade ago in the legendary DS01 have since become the industry standard. DS1000/2000 builds on this base with its totally revamped and redesigned feature set that further enhances the ease-of-use of its digital predecessor. DS1000/2000 brings a new level of speed and sophistication to the features you’ve come to expect from an NEC phone system. Busy offices can always keep pace with productivity features like Caller ID, Last Number Redial, Speed Dial and Hotline. Getting through to busy co-workers is never a problem thanks to exten- sively redeveloped Call Waiting, Voice Over, Reverse Voice Over and Off-Hook Signaling. Larger firms have a bevy of workgroup features from which to choose, such as Call Coverage on any phone, Extension Hunting, Group Call Pickup and multi-party Conference. With the User-Programmable Features, any extension user can customize their phone to work just the way they like. As the demands on the phone system increase, DS1000/2000 is right there with advanced features like full NVM-Series Voice Mail Integration (highlighted by Park and Page, Conversation Record, Make Call with Caller ID, and Answering Machine Emulation). A family of telephones that sets the new standard in office communications All telephone models offer 10 One-Touch (Speed Dial) Keys, Dual Color LEDs, Voice Over and built-in Handsfree Speakerphone. All 2-line display models feature 4 Interactive Soft Keys for intu- itive, automated feature operation. In addition, the 34-button sets are available with an optional 24- or 110-Button Direct Station Selection (DSS) console. DS1000/2000 Feature Overview Calling a Co-Worker Easily get in touch with co-workers over the Intercom. The party you call can have their phone ring, or they can respond without touching the phone using Handsfree Answerback. With a Hotline but- ton, you can Intercom frequently called co-workers, Transfer a call and even see at a glance when they're busy. When you must get through to an associate right away, you can Barge In to get through even if they are talking with another caller. Outside Calls You can answer Outside Calls that ring your phone or flash your line/loop keys. You can customize the way incoming calls ring your phone. For example, they can ring during the day and just flash at night. Caller ID can show your caller’s number and optional name before you answer their call. While you're on a call, use Reverse Voice Over to talk privately to a co-worker without putting your call on Hold. Place Outside Calls by pressing your line/loop keys, dialing simple codes or just lifting the handset. Once your call goes through, the Call Timer shows how long you're on the phone. Handling and Rerouting Your Calls Use Hold to have your call wait at your phone, or Park it in orbit for a co-worker. Don't know where a co-worker is? Use Paging to locate them. When you leave your desk, forward your calls to a co- worker or to your NVM-Series voice mailbox. NVM-Series offers the industry’s finest integrated Voice Mail, offering powerful productivity tools such as Return Call with Caller ID, Park and Page and One Touch Mailbox Access. In a hurry? Think about leaving your co-worker a Message Waiting, or use the NVM-Series Voice Mail to record a voice message for them. Enable Conversation Record to have your voice mailbox record your own conversations.

DS1000/2000 Product Description Section 1: Basics N 3 1 When Your Call Can’t Go Through Don't just hang up when your call can't get through to a co-worker! Use Call Waiting to wait with- out hanging up. Send your co-worker Off Hook Signals to let them know you're waiting, or use Voice Over for a private announcement. With Voice Over, you can talk to a busy user while they keep talking to their initial caller. If you don't have time to wait, leave a Callback request that auto- matically rings you when they become free. You can optionally just lift the handset to have your call go through. Placing Calls Quickly Use Personal Speed Dial to store numbers you call often and easily dial them with just a few key presses. To quickly retry the number you just dialed, try Last Number Redial, or Save a number for quick redialing later on. With Directory Dialing, select a co-worker or outside call from a list of names, rather than dialing the phone number. When You Work in Groups If you and your co-workers handle each other's calls, set up an Extension Hunting group. To answer a call ringing a co-worker's phone, use Group Call Pickup, Directed Call Pickup or a Call Coverage key. When you're on a call and want others in your area to listen in on the conversation, activate Handsfree or Group Listen. Have a Telephone Meeting Conference allows you to quickly set up a telephone meeting. Use Meet Me Conference to set up a meeting which lets others join if they choose. Customizing Your Telephone’s Operation The User-Programmable Features let you set up your telephone to meet your own unique require- ments. For example, you can set ringing options for your line keys, Group Call Pickup keys and Call Coverage keys. Also, you can program your Speed Dial numbers, assign Hotline and DSS keys, and set up your Off-Hook Signaling options. You even have access to your Prime Line Assignment and Ringing Line Preference options. Managing The System Set up Toll Restriction to block those expensive, unnecessary long distance calls. To monitor traffic patterns, have Station Message Detail Recording print a record of your system's calls. Control the power and flexibility of system extensions through Class of Service. Some sites have unique num- bering considerations, like matching phone numbers to room numbers in a school. If yours does, you'll appreciate Flexible System Numbering. Other Powerful System Options Use analog Single Line Telephones to set up a traditional PBX-type system. With the 2-OPX Mod- ule (DS2000 only), you can connect Single Line Telephones or off-premise extensions to the same common equipment used for digital phones. The system analog ports also lets you connect to fax machines and modems. The system allows you to connect a music source for Background Music and Music on Hold, and provides an audio output for External Paging.

DS1000/2000 Product Description Section 2: Components N 5 2 Section 2 Components Section 2: Components The Telephones 34-Button Super Display Telephone (P/N 80673) The 34-Button Super Display Telephone is the system’s premier tele- phone instrument. It features an 8-line, 20-character display with 12 interactive keys that provide intuitive call processing. The Super Dis- play also offers 24 user-programmable function keys for one-button access to a host of sophisticated features. The 14 fixed feature keys pro- vide quick access to the vast array of standard features. The Super Dis- play has a built-in speakerphone and desk stand, offers Dual Color LEDs and is compatible with the optional REJ Recording Jack. The total number of telephones, other station equipment, and trunks you can connect to your system depends on several configuration requirements. Turn to DS2000 System Configuration on page 18 and DS1000 System Configuration on page 23 for more on these requirements. Also, for your convenience there is a complete Parts List on page 107 at the end of this manual. ✍ 34-Button Super Display Telephone P/N 80673 at a glance — Display . . . . . . . . . . . .8 x 20 Soft Keys . . . . . . . . . . . . Yes Dual Color LEDs . . . . . Yes Function Keys . . . . . . . . .24 Speed Dial Keys. . . . . . . . 10 Feature Keys . . . . . . . . . . 14 Handsfree. . . . . . . . . . . .Yes DSS/REJ Compatible . . Yes Load Factor. . . . . . . . . . . . 1

6 N Section 2: Components DS1000/2000 Product Description 34-Button Display Telephone (P/N 80663) The 34-Button Display Telephone features a 2-line, 20 character dis- play with 4 Interactive Soft Keys for intuitive feature access, 10 Per- sonal Speed Dial bin keys, 24 user-programmable function keys and 14 fixed feature keys. It also offers a built-in speakerphone, Dual Color LEDs, and a built-in desk stand. The 34-Button Display Telephone is compatible with the optional REJ Recording Jack. 22-Button Display Telephone (P/N 80573) The 22-Button Display Telephone provides a 2-by-20 alphanumeric display with 4 Interactive Soft Keys for intuitive feature access, 10 Personal Speed Dial bin keys, 12 user-programmable function keys and 14 fixed feature keys. It also offers a built-in speakerphone, Dual Color LEDs and a built-in desk stand. 22-Button Telephone (P/N 80570) The economical 22-Button Telephone also has 10 Personal Speed Dial bin keys, 12 user-programmable function keys and 14 fixed fea- ture keys. It also provides a built-in speakerphone, Dual Color LEDs and a built-in desk stand. It does not, however, have a display or Interactive Soft Keys. ✍ 34-Button Display Telephone P/N 80663 at a glance — Display . . . . . . . . . . . .2 x 20 Soft Keys . . . . . . . . . . . . Yes Dual Color LEDs . . . . . Yes Function Keys . . . . . . . . .24 Speed Dial Keys. . . . . . . . 10 Feature Keys . . . . . . . . . . 14 Handsfree. . . . . . . . . . . .Yes DSS/REJ Compatible . . Yes Load Factor. . . . . . . . . . . . 1 ✍ 22-Button Display Telephone P/N 80573 at a glance — Display . . . . . . . . . . . .2 x 20 Soft Keys . . . . . . . . . . . . Yes Dual Color LEDs . . . . . Yes Function Keys . . . . . . . . .12 Speed Dial Keys. . . . . . . . 10 Feature Keys . . . . . . . . . . 14 Handsfree. . . . . . . . . . . .Yes DSS/REJ Compatible . . No Load Factor. . . . . . . . . . . . 1 ✍ 22-Button Telephone P/N 80570 at a glance — Display . . . . . . . . . . . . . . No Soft Keys . . . . . . . . . . . . No Dual Color LEDs . . . . . Yes Function Keys . . . . . . . . .12 Speed Dial Keys. . . . . . . . 10 Feature Keys . . . . . . . . . . 14 Handsfree. . . . . . . . . . . .Yes DSS/REJ Compatible . . No REJ Compatible . . . . . . . . 1

DS1000/2000 Product Description Section 2: Components N 7 2 ST4 Analog Telephone (P/N 85403W) Use the ST4 or other 2500 type single line set for analog telephone applications. The ST4 features attractive styling, a Flash key and Last Number Redial key. The ST4 is only available in the United States. Other Station Equipment 110-Button (P/N 80555) and 24-Button (P/N 80556) DSS Consoles The 110-Button DSS Console gives a 34-Button Super Display or 34-Button Display user a 110-button Busy Lamp Field (BLF) and one-button access to extensions, trunks, and selected system features. The 110-Button DSS Console is a great time saver for users that do a lot of call processing (such as operators or dispatchers). By default, the 110-Button DSS Console is set up with Hotline keys to exten- sions and 14 feature keys for quick access to Page, Park and the sys- tem Night Mode. The compact 24-Button DSS Console is identical in operation to the 110 button model — but provides 24 keys (instead of 110). By default, the 24-Button DSS Console provides Hotline keys for system extensions. You can install up to 4 DSS Consoles maximum. Depending on your system configuration, the number of DSS Consoles you can install may also be limited by the System Load Factor. See DS2000 System Configuration on page 18 and DS1000 System Configuration on page 23 for more. ✍ ST4 Analog Telephone P/N 85403W at a glance — Display . . . . . . . . . . . . . . No Soft Keys . . . . . . . . . . . . No Dual LEDs. . . . . . . . . . . .No Function Keys . . . . . . . . No Speed Dial Keys. . . . . . . No Feature Keys . . . . . . . . . . . 2 Handsfree. . . . . . . . . . . . No DSS/REJ Compatible . . No Load Factor. . .See page 19. ✍ 110-Button DSS Console P/N 80555 at a glance — DSS/BLFKeys . . . . . . . . . . . . . . . . . . . . .110 Load Factor . . . . . . . . . . . . . . . . . . . . . . . . 2 Installs only in 34-Button Super Display and 34-Button Display Telephones. ✍ 24-Button DSS Console P/N 80556 at a glance — DSS/BLFKeys . . . . . . . . . . . . . . . . . . . . . .24 Load Factor . . . . . . . . . . . . . . . . . . . . . . . . 1 Installs only in 34-Button Super Display and 34-Button Display Telephones.

8 N Section 2: Components DS1000/2000 Product Description 2-OPX Module (P/N 92177A) The 2-OPX Module provides two 2500 type analog circuits for con- necting single line sets, modems and fax machines. It is also a handy way to connect Voice Mail ports in systems without separate ASTU PCBs. (See page 13 for more on ASTU PCBs.) The 2-OPX Module is a stand-alone unit with its own internal DTMF receivers, ring genera- tor and power supply. Since the 2-OPX Module is a true OPX, it can connect to telco OL13 B/C OPX circuits. Even though it provides 2 analog circuits, the 2-OPX Module connects to a single digital (DSTU) port. The 2-OPX Module is wall-mountable using the provided wall mount brackets. The number of 2-OPX Modules you can install may also be limited by the System Load Factor. See DS2000 System Configuration on page 18 for more. The 2-OPX Module in not available in DS1000. Digital Door Box (P/N 80560) and Analog Door Box (P/N 92245) The Door Box is a self-contained Intercom unit typically used to mon- itor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones to all extensions programmed to receive chimes. To answer the chime, the called extension user just lifts the handset.This lets the extension user talk to the visitor at the door. The Door Box is convenient to have at a delivery entrance, for example. It is not necessary to have company personnel monitor the door. There are two types of Door Boxes: Analog Door Box P/N 92245 and Digital Door Box P/N 80560. Both Door Boxes operate identically. There are, however, some differences: G The Digital Door Box connects to a digital station port. The number of Digital Door Boxes you can install may be limited by the System Load Factor. See DS2000 System Load Factor Calculations on page 19 and DS1000 System Load Factor Calculations on page 23 for more. G The Digital Door Box is available in Universal Slot (02.nn.nn) versions of DS2000 and all versions of DS1000. G The Analog Door Box is only available in DS1000 (2 maximum). An Analog Door Box plugs into one of the dedicated Door Box ports (DOOR1 or DOOR2). G The Analog Door Box can be mounted outside. The Digital Door Box is not intended for out- door installations. Any extension that receives Door Box alerts can also activate a control relay. If the relay is con- nected to electric door strike circuits, an extension user can press FLASH or a soft key to remotely lock and unlock the entrance door. There is a single relay in DS2000, located on the CPRU. There are two relays in DS1000, one for each Analog Door Box. Digital Door Boxes in DS1000 do not provide relay control. ✍2-OPX Module P/N 92177A at a glance — Analog 2500 type circuits . . . . . . . . . . . . . .2 Load Factor . . . . . . . . . . . . . . . . . . . . . . . . 4 Connects to a single digital (DSTU) port.

DS1000/2000 Product Description Section 2: Components N 9 2 Wall Mount Kit (P/N 80579) Use the snap-on Wall Mount Kit to attach any key telephone to the wall or a standard wall plate. The wall-mount kit includes a mounting bracket, wall-mount screws and a handset hanger. REJ Recording Jack Module (P/N 80175) Use the REJ Recording Jack to connect a Super Display or 34-Button Display Telephone to an external tape recorder or amplifier. The REJ broadcasts both sides of the conversation (i.e., the extension user’s voice and the caller’s voice) whenever the user lifts the handset. The REJ does not broadcast Paging announcements or activate for Handsfree calls. The REJ provides a standard AUX level output through a mono sub- miniature jack. Labelmaker The DS1000/2000 Labelmaker consists of template software (P/N 80055) which, in combination with separately available pre-cut forms, allows you to make custom key labels for each key telephone. These custom key labels can include Speed Dial names and Programmable Function Key descriptions. The following pre-cut forms are available: G 34-Button Super Display Laser Labels - package of 10 (P/N 80625-S34) G 34-Button Display Laser Labels - package of 25 (P/N 80625-34) G 22-Button Laser Labels - package of 25 (P/N 80625-22) G 110-Button DSS Laser Labels - package of 10 (P/N 80625-DSS) G 24-Button DSS Laser Labels - package of 10 (P/N 80625-24DSS) The Labelmaker requires: G A Windows-compatible sheet fed laser or ink jet printer. G Microsoft Windows 95/98/2000 G Microsoft Excel (Office 97 version or higher) OR Lotus 123 (Release 5 or higher) ✍Digital Door Box P/N 80560 at a glance — Connects to a single digital (DSTU) port. Load Factor . . . . . . . . . . . . . . . . . . . . . . . . 1 One control relay on CPRU in DS2000. No control relays in DS1000. ✍Analog Door Box P/N 92245 at a glance (DS1000 Only) — Connects to a dedicated Analog Door Box port (2 max.). Control relay available for each Analog Door Box. ✍REJ Recording Jack Module P/N 80175 at a glance — Output Level . . . . . . . . . . . . . . . . . . . . AUX Connector . . . . . . . . . Mono Sub-miniature Installs only in 34-Button Super Display and 34-Button Display Telephones.

10 N Section 2: Components DS1000/2000 Product Description DS2000 Common Equipment 4-Slot Cabinet (P/N 80000) The 4-Slot Cabinet houses the CPU, 4 universal PCB slots and the sys- tem’s power supply. It provides 48 ports and can connect up to 24 trunks and 40 extensions. It is wall-mountable, has a flip off cover and remov- able side panel for easy access. The cabinet has a handy translucent panel in the cover that allows you to get essential system status and trou- bleshooting information at a glance, without removing the cover. Make a note of the following… G You must plug a 16DSTU PCB into the first universal slot of the 4-Slot Cabinet. G The 4-Slot Cabinet accepts either A series or non-A series PCBs and power supply. Be sure to review DS2000 System Configuration on page 18 for more on setting up the 4-Slot cabi- net. 8-Slot Cabinet (P/N 80001) The 8-Slot Cabinet contains the CPU slot, 8 universal PCB slots and up to 3 system power supplies (depending on Load Factor requirements). It pro- vides 104 ports and can connect up to 48 trunks and 96 extensions. Just like the 4-slot model, the 8 Slot Cabinet is wall-mountable, has a flip off cover and removable side panel for easy access. The 8-Slot Cabinet also has a translucent panel in the cover for getting essential system status and troubleshooting at a glance. Make a note of the following… G You must plug a 16DSTU PCB into the first universal slot of the 8-Slot Cabinet. G Only install A series PCBs and power supplies in the 8-Slot Cabinet. G Install a power supply for every 2 16DSTU PCBs. Be sure to review DS2000 System Configuration on page 18 for more on setting up the 8-Slot Cabi- net. ✍4-Slot Cabinet P/N 80000 at a glance — Universal Slots . . . . . . . . . . . . . . . . . . . . . . .4 Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Trunks (maximum) . . . . . . . . . . . . . . . . . .24 Extensions (maximum) . . . . . . . . . . . . . . 40 Accepts either A series or non-A series PCBs and power supplies. ✍8-Slot Cabinet P/N 80001 at a glance — Universal Slots . . . . . . . . . . . . . . . . . . . . . . .8 Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Trunks (maximum) . . . . . . . . . . . . . . . . . .48 Extensions (maximum) . . . . . . . . . . . . . . 96 Accepts only A series PCBs and power supplies.

DS1000/2000 Product Description Section 2: Components N 11 2 Power Supply (P/Ns 80005 and 80005A) The power supply provides the various DC voltages required to power the sys- tem’s PCBs. The 4-Slot Cabinet requires a single power supply. The 8-Slot Cabi- net requires up to 3 power supplies, depending on system configuration. Make a note of the following… G A 4 Slot Cabinet can use either an A series or non-A series power supply. G An 8 Slot Cabinet can use only A series power supplies. G In an 8 Slot Cabinet, you must have a power supply for every 2 16DSTU PCBs installed. Be sure to review DS2000 System Configuration on page 18 for help on deciding how many power supplies your 8-Slot Cabinet requires. PC Card with Software (P/N 80051-V**.**.**) The PC Card with Software allows you to easily upgrade your system’s software without removing system PCBs or powering down your system. Just insert the PC Card, flip a switch, and reboot your system with the latest software enhance- ments fully installed. Blank PC Card (P/N 85880) Use the Blank PC Card to store up to 16 system databases. Unlike the PC Card with Software above, the Blank PC Card does not contain system software. You cannot use it to field-upgrade your system’s software. Note that you cannot use PC Card with Software P/N 80051-V**.**.** to store system databases. Always review the Release Notes that ship with every system for the latest information on DS2000 data base compatibility. DS2000 PCBs CPU Central Processing Unit PCB (P/Ns 80025 and 80025A) The CPU PCB is the system’s control center. It provides the system’s central pro- cessing, stored program, and memory for the customer’s site-specific data. Every system requires a CPU PCB. In addition, it also provides: G PC Card interface G Conference circuits, DTMF receivers and DTMF generators G External music input G External Paging output G External relay G Real Time Clock G Battery for short term (14 day) backup of the customer’s site-specific data G Diagnostic and status LEDs

12 N Section 2: Components DS1000/2000 Product Description Make a note of the following… G You can install either an A series or non-A series CPU in a 4-Slot Cabinet. G If you install a non-A CPU (P/N 80025) in a 4 Slot Cabinet, the system automatically loads a unique 16 trunk x 32 digital station database. Turn to Hardware Configuration for DS2000 4 Slot Cabinet with Universal Slot Software on page 21 for more. G If you install an A CPU (P/N 80025A) in a 4 Slot Cabinet, the system automatically loads the same database as that used in the 8 Slot Cabinet. Again, turn to Hardware Configuration for DS2000 4 Slot Cabinet with Universal Slot Software on page 21 for more. G You must install an A series CPU in an 8-Slot Cabinet. Read Hardware Configuration for DS2000 8 Slot Cabinet with Universal Slot Software on page 22 for more on the default data- base automatically loaded into the 8-Slot Cabinet. G When connecting a music source, an External Paging system, or a device controlled by the CPU relay, make sure the connected device is compatible with the CPU input and output spec- ifications. Review you system’s Hardware Manual for more. 16DSTU Digital Station PCB (P/Ns 80021 and 80021A) Each 16DSTU PCB connects 16 digital extensions (i.e., keysets) and/or Digital Door Boxes. You can also connect 2-OPX Modules. The 16DSTU has a Mode Switch (for taking the PCB out of service). It also has a status LED that indicates proper PCB operation — as well as a port activity LED that flashes faster as traf- fic on the PCB increases. You can install up to 2 16DSTU PCBs in a 4-Slot Cabi- net. You can install up to 6 16DSTU PCBs in an 8-Slot Cabinet. See DS2000 System Configuration on page 18 for more. Make a note of the following… G When connecting 2-OPX Modules, always observe the System Load Factor. See page 19 for more. G You must install a separate power supply for every 2 16DSTU PCBs installed. G In all systems, you must install a 16DSTU PCB in the first universal slot. G In Fixed Slot systems, you can only install 16DSTU PCBs in the first 2 universal slots. G In Universal Slot systems, you can install 16DSTU PCBs in any universal slot. G You can install either A or non-A series 16DSTU PCBs in 4-Slot Cabinets. G You must install A series 16DSTU PCBs in 8-Slot Cabinets. ✍CPU P/Ns 80025 and 80025A at a glance — Music Inputs . . . . . . . . . . . . . . . . . . . . . . . .1 Page Outputs . . . . . . . . . . . . . . . . . . . . . . . 1 Relay Contacts. . . . . . . . . . . . . . . . . . . .1 set DTMF Receivers and Generators. . . . . Yes You must install an A series CPU (P/N 80025A) in an 8-Slot Cabinet. ✍16DSTU PCB P/Ns 80021 and 80021A at a glance — Digital station ports. . . . . . . . . . . . . . . . . .16 4-Slot Fixed. . . . . . . Universal slots 1 and 2 4-Slot Universal . . . . . . . Any universal slot 8-Slot Universal . . . . . . . Any universal slot You must install A series 16DSTUs (P/N 80021A) in an 8-Slot Cabinet.

DS1000/2000 Product Description Section 2: Components N 13 2 8ASTU 8 Port Analog Station PCB (P/Ns 80041 and 80041A) The 8ASTU PCB connects 8 analog extensions. These can include single line telephones, fax machines, modems or Voice Mail ports. Just like the 16DSTU PCB, the 8ASTU PCB has a Mode Switch (for taking the PCB out of service), a status LED indicating proper PCB operation, and a port activity LED to indicate traffic on the PCB. The number of 8ASTU PCBs you can install depends on sys- tem configuration. Turn to DS2000 System Configuration on page 18 for more. Make a note of the following… G In Fixed Slot systems, you can only install an 8ASTU in the second univer- sal slot. G In Universal Slot systems, you can install 8ASTU PCBs in any universal slot except the first. G You can install either A or non-A series 8ASTU PCBs in 4-Slot Cabinets. G You must install A series 8ASTU PCBs in 8-Slot Cabinets. 4ASTU 4 Port Analog Station PCB (P/Ns 80040 and 80040A) The 4ASTU PCB is identical to the 8ASTU PCB, except that it provides connection for only 4 ana- log extensions. The 4ASTU PCB has a Mode Switch (for taking the PCB out of service), a status LED indicating proper PCB operation, and a port activity LED to indicate traffic on the PCB. The number of 4ASTU PCBs you can install depends on system configuration. Turn to DS2000 System Configuration on page 18 for more. Make a note of the following… G In Fixed Slot systems, you can only install a 4ASTU in the second universal slot. It provides connection for 4 analog extensions, but uses up 8 analog ports. G In Universal Slot systems, you can install 4ASTU PCBs in any universal slot except the first. G You can install either A or non-A series 4ASTU PCBs in 4-Slot Cabinets. G You must install A series 4ASTU PCBs in 8-Slot Cabinets. ✍8ASTU PCB P/Ns 80041 and 80041A at a glance — Analog station ports . . . . . . . . . . . . . . . . . .8 4-Slot Fixed. . . . . . . . . Universal slot 2 only 4-Slot Universal . . Any universal slot but 1 8-Slot Universal . . Any universal slot but 1 You must install A series 8ASTUs (P/N 80041A) in an 8-Slot Cabinet. ✍4ASTU PCB P/Ns 80040 and 80040A at a glance — Analog station ports . . . . . . . . . . . . . . . . . .4 4-Slot Fixed. . . . . . . . . Universal slot 2 only 4-Slot Universal . . Any universal slot but 1 8-Slot Universal . . Any universal slot but 1 You must install A series 4ASTUs (P/N 80040A) in an 8-Slot Cabinet.

14 N Section 2: Components DS1000/2000 Product Description 8ATRU 8 Port Analog Trunk PCB (P/Ns 80011 and 80011A) The 8ATRU PCB supports 8 analog loop start CO trunks. The PCB has a Mode Switch (for taking the PCB out of service), a status LED indicating proper PCB operation, and a port activity LED that indicates traffic on the PCB. You can install 2 8ATRU PCBs in a Fixed Slot 4-Slot Cabinet, up to 3 8ATRU PCBs in a Universal Slot 4-Slot Cabinet, and up to 6 8ATRU PCBs in an 8-Slot Cabinet. Turn to DS2000 System Configuration on page 18 for more. Each 8ATRU PCB also provides 2 power failure cut-through circuits. When com- mercial AC power fails, the PCB automatically cuts through 2 trunk circuits to 2 power failure telephones. The A series version of the 8ATRU PCB (P/N 80011A) also accepts Caller ID PCB daughter board P/N 80013 for Caller ID applications. Make a note of the following… G In Fixed Slot systems, you can only install 8ATRU PCBs in the last 2 universal slots. G In Universal Slot systems, you can install 8ATRU PCBs in any universal slot except the first. G You can install either A or non-A series 8ATRU PCBs in 4-Slot Cabinets. G You must install A series 8ATRU PCBs in 8-Slot Cabinets. G You can only install Caller ID PCB daughter boards on A series 8ATRU PCBs. 4ATRU 4 Port Analog Trunk PCB (P/Ns 80010 and 80010A) The 4ATRU PCB is identical to the 8ATRU PCB except that it supports only 4 analog loop start CO trunks. Just like the 8ATRU PCB, the 4ATRU PCB has a Mode Switch (for taking the PCB out of service), a status LED indicating proper PCB operation, and a port activity LED that indicates traf- fic on the PCB. You can install 2 4ATRU PCBs in a Fixed Slot 4-Slot Cabinet, and up to 3 4ATRU PCBs in a Universal Slot 4-Slot Cabinet. The number you can install in an 8-Slot Cabinet depends on system configuration. See DS2000 System Configuration on page 18 for more. Each 4ATRU PCB also provides 2 power failure cut-through circuits. When commercial AC power fails, the PCB automatically cuts through 2 trunk circuits to 2 power failure telephones. The A series version of the 4ATRU PCB (P/N 80010A) also accepts Caller ID PCB daughter board P/N 92012 for Caller ID applications. Make a note of the following… G In Fixed Slot systems, you can only install 4ATRU PCBs in the last 2 universal slots. Each PCB provides connection for 4 loop start trunks, but uses up 8 analog trunk ports. G In Universal Slot systems, you can install 4ATRU PCBs in any universal slot except the first. G You can install either A or non-A series 4ATRU PCBs in 4-Slot Cabinets. G You must install A series 4ATRU PCBs in 8-Slot Cabinets. ✍8ATRU PCB P/Ns 80011 and 80011A at a glance — Analog loop start trunks. . . . . . . . . . . . . . .8 4-Slot Fixed. . .U slots 3 and 4 only (2 max) 4-Slot Universal . .Any U slot but 1 (3 max) 8-Slot Universal . Any U slot but 1 (6 max) You must install A series 8ATRUs (P/N 80011A) in an 8-Slot Cabinet.

DS1000/2000 Product Description Section 2: Components N 15 2 G You can only install Caller ID PCB daughter boards on A series 4ATRU PCBs. 8CIDU 8 Circuit Caller ID PCB (P/N 80013) The 8 Circuit Caller ID Daughter Board PCB snaps on to an 8ATRU Ana- log Trunk PCB (P/N 80011A) to provide Caller ID capability on all 8 trunk circuits. You can install 8 Circuit Caller ID Daughter Boards on all of the system’s 8ATRU PCBs without any Load Factor considerations. Make a note of the following… G You can install an 8 Circuit Caller ID PCB only on an A series 8ATRU PCB (P/N 80011A). 4CIDU 4 Circuit Caller ID PCB (P/N 92012) The 4 Circuit Caller ID Daughter Board PCB snaps on to a 4ATRU Analog Trunk PCB (P/N 80010A) to provide Caller ID capability on all 4 trunk circuits. You can install 4 Circuit Caller ID Daughter Boards on all of the system’s 4ATRU PCBs without any Load Factor considerations. Make a note of the following… G You can install a 4 Circuit Caller ID PCB only on the A series version of the 4ATRU PCB (P/N 80010A). G If you install a 4 Circuit Caller ID PCB on an 8ATRU PCB (P/N 80011A), you will get Caller ID service only on the first 4 trunks. DS1000 Common Equipment DS1000 Cabinet (P/N 80200) The compact, wall-mountable DS1000 main equipment cabinet contains all the system’s common control circuitry and provides connection for trunks (outside lines), extensions, Door Boxes and other peripherals. Without the plug in Expansion Board installed, the DS1000 cabinet sup- ports: G 3 trunks G 8 digital extensions G 4 analog extensions G 1 Analog Door Box G 1 Analog Door Box control relay that can alternately be used for External Paging amplifier control G 1 External Paging output G 1 Music input ✍4ATRU PCB P/Ns 80010 and 80010A at a glance — Analog loop start trunks. . . . . . . . . . . . . . .4 4-Slot Fixed. . .U slots 3 and 4 only (2 max) 4-Slot Universal . .Any U slot but 1 (3 max) 8-Slot Universal . Any U slot but 1 (6 max) You must install A series 4ATRUs (P/N 80010A) in an 8-Slot Cabinet.

16 N Section 2: Components DS1000/2000 Product Description DS1000 Expansion Board (P/N 80221) By removing the main equipment cabinet cover and snapping in the Expan- sion Board, the DS1000 can accommodate an additional: G 3 trunks G 8 digital extensions G 4 analog extensions G 1 Analog Door Box G 1 Analog Door Box control relay that can alternately be used for External Paging amplifier control With the Expansion Board installed, the total system capacity is: G 6 trunks G 16 digital extensions G 8 analog extensions G 2 Analog Door Boxes G 2 control relays G 1 External Paging output G 1 Music input Flash Utility (P/N 80250-V**.**.**) Use the Flash Utility installed on a PC or laptop connected to your system to upgrade your system’s software. The Flash Utility, along with the latest system software files, is available on the System Document CD (P/N 80200DCD**) that is provided with each DS1000 system. The Flash Utility and system software files are also available on the web at ws1.nitsuko.com/ds2000. Miscellaneous and Optional Equipment DS2000 Adaptor Box (P/N 80890) The DS2000 Adaptor Box has two 8-conductor (RJ61X) modular jack inputs and 8 2-conductor modular jack (RJ11) outputs. When used with the RJ61X 8-Conductor Cable below (P/N 80891), it can connect up to 8 extensions, 8 trunks, or 4 of each. You can also use the Adaptor Box for the CPU audio and relay connections. The Adaptor Box is intended for DS2000 testing and demo systems. RJ61X 8-Conductor Cable (P/N 80891) In DS2000, use the RJ61X 8-Conductor Cable to connect DSTU PCBs, ASTU PCBs, ATRU PCBs, or the CPU audio and relay connections to Adaptor Box P/N 80890. Each Adaptor Box requires 2 RJ61X 8-Conductor Cables. In DS1000, you can use the RJ61X 8-Conductor Cable to connect: G A modem to the system’s RS-232-C serial port. This application also requires DB25 Male to Mod-8 Adaptor P/N 85981. Note that you can also use a standard Mod 8 Patch Cord in lieu of 8-conductor cable P/N 80891. G A PC or laptop to the system’s RS-232-C serial port. Use the PC or laptop to collect call history, view Station Message Detail Recording (SMDR) data, or use the Flash Utility to upgrade sys- tem software. These applications also require DB9 Female to Mod-8 Adaptor P/N 85980. Note that you can also use a standard Mod 8 Patch Cord in lieu of 8-conductor cable P/N 80891.

DS1000/2000 Product Description Section 2: Components N 17 2 DS2000 8-Pin DIN to Mod-8 Cable (P/N 80893) The 8-Pin DIN to Mod-8 Cable is intended for connecting a modem, PC, or SMDR collection device to the DS1000/2000 RS-232-C serial port. G Use cable P/N 80893 along with the DB9 Female to Mod-8 Adaptor (P/N 85980) below when connecting to a PC or laptop. G Use cable P/N 80893 along with the DB25 Male to Mod-8 Adaptor (P/N 85981) below when connecting to a modem. DB9 Female to Mod-8 Adaptor (P/N 85980) In DS2000, use DB9 Female to Mod-8 Adaptor P/N 85980 along with 8-Pin DIN to Mod-8 Cable P/N 80893 to connect a PC or laptop to the DS2000 RS-232-C serial port. In DS1000, use DB9 Female to Mod-8 Adaptor P/N 85980 along with RJ61X 8-Conductor Cable P/N 80891 (or a standard Mod 8 Patch Cord) to connect a PC or laptop to the DS1000 RS-232-C serial port. DB25 Male to Mod-8 Adaptor (P/N 85981) In DS2000, use DB25 Male to Mod-8 Adaptor P/N 85981 along with 8-Pin DIN to Mod-8 Cable P/N 80893 to connect a modem to the DS2000 CPU RS-232-C serial port. In DS1000, use DB25 Male to Mod-8 Adaptor P/N 85981 along with RJ61X 8-Conductor Cable P/N 80891 (or a standard Mod 8 Patch Cord) to connect a modem to the DS1000 RS-232-C serial port. DS2000 Installation Cable (P/N 80892) Installation Cable P/N 80892 makes it easy to connect the DS2000 system PCBs to standard 66M1-50 connecting blocks. This 25-pair cable has 6 8-pin modular connectors on one end and is unterminated on the other. Replacement Parts Turn to Parts List on page 107 for a complete parts list of all system components and replacement parts.

18 N Section 2: Components DS1000/2000 Product Description DS2000 System Configuration The total number of components you can install and connect to your DS2000 system depends on power supply capacity and the System Load Factor. Use the notes below and the System Load Fac- tor Table to calculate your system’s capacity. Notes for DS2000 Fixed Slot Software Fixed Slot (01.nn.nn) software is only available with 4 slot cabinets. G Fixed Slot software is no longer available, but you may encounter it in existing installations. G DSTU PCBs can plug only into the first two slots. Do not install more than 2 16DSTU PCBs under any circumstances. G An ASTU PCB can plug only into the second slot (in place of the second DSTU PCB). G ATRU PCBs can plug only into slots 3 and 4. G Maximum configuration is 16 trunks, 32 extensions, and 48 ports. G Use the System Load Factor Table only if your system has DSS Consoles and 2-OPX Modules. Notes for DS2000 Universal Slot Software Universal Slot (02.nn.nn) software is available with both 4 and 8 slot cabinets. 4 Slot Cabinets G Do not install more than 2 16DSTU PCBs under any circumstances. G The first 16DSTU PCB you install must be in the first slot. G You can install up to 40 extensions maximum, as follows: (2) 16DSTU PCBs = 32 digital extensions (1) 8ASTU PCB = 8 analog extensions 40 extensions total G You can install up to 24 trunks maximum, as follows: (3) 8ASTU PCBs = 24 analog trunks G Maximum configuration is 48 ports. G The total of all extensions and trunks installed cannot exceed 48. G Always use the System Load Factor Table to check your system configuration. 8 Slot Cabinets G Do not install more than 2 16DSTU PCBs for each power supply. G The first 16DSTU PCB you install must be in the first slot. G You can install up to 96 extensions maximum. G You can install up to 48 trunks maximum. G The total of all extensions and trunks installed cannot exceed 104 (104 ports). G 8 slot cabinets require A series PCBs, as follows: CPU PCB P/N 80025A Power Supply P/N 80005A 16DSTU Digital Station PCB P/N 80021A 8 ASTU 8 Port Analog Station PCB P/N 80041A 4ASTU 4 Port Analog Station PCB P/N 80040A 8ATRU 8 Port Analog Trunk PCB P/N 80011A 4ATRU 4 Port Analog Trunk PCB P/N 80010A G Always use the System Load Factor Table to check your system configuration.

DS1000/2000 Product Description Section 2: Components N 19 2 DS2000 System Load Factor Calculations To check your DS2000 system configuration: 1. Indicate the quantity for each item installed in the Qty column. 2. For each item, multiply the Qty times the Load Factor and enter the value in the Total Load column. 3. Add all the values in the Total Load column and enter the value in Item 1. 4. Determine the System Load Factor capacity of the power supplies installed in your system and enter the total in Item 2. A 4-Slot Cabinet can have only 1 power supply. An 8-Slot Cabinet can have up to 3 power supplies. You cannot have more than two 16DSTU PCBs per power supply, regard- less of System Load Factor calculations. 5. Compare the entry in Item 2 to your entry in Item 1. Item 1 must always be equal to or less than the entry in Item 2. Do not operate your system if the System Load Factor total (Item 1) exceeds the allowable value (Item 2). DS2000 System Load Factor Calculations Item Load Factor Qty Total Load Each Digital Telephone and Dig- ital Door Box 1 4ASTU PCB 8 8ASTU PCB 12 110-Button DSS Console 2 24-Button DSS Console 1 Total DSS Consoles installed cannot exceed 4. 2-OPX Module 4 Item 1: Total load for this configuration: Item 2: If you have one power supply installed, enter 48. If you have two power supplies installed, enter 80. If you have three power supplies installed, enter 112. (2 16DSTU PCBs maximum per power supply) Note: An 8-Slot Cabinet can have up to 3 power supplies. You cannot have more than two 16DSTU PCBs per power supply, regardless of System Load Factor calculations.

20 N Section 2: Components DS1000/2000 Product Description Sample DS2000 System Configurations Examples of Typical 4-Slot Cabinet Maximum Configurations Note that only the first configuration listed below (16 x 32) applies to fixed slot software. G 16 x 32 (16 trunks and 32 digital extensions) Recommended for sites with no Voice Mail and high trunk usage. G 24 x 16 (24 trunks and 16 digital extensions) Recommended for sites with no Voice Mail and very high trunk usage. G 8 x 16 x 16 (8 trunks, 16 digital extensions and 16 analog extensions) Recommended for sites with Voice Mail, normal trunk usage and high analog extension usage. G 16 x 16 x 8 (16 trunks, 16 digital extensions and 8 analog extensions) Recommended for sites with Voice Mail, high trunk usage and high analog extension usage. G 8 x 32 x 8 (8 trunks, 32 digital extensions and eight analog extensions) Recommended for sites with Voice Mail, normal to low trunk usage and low analog exten- sion usage. Examples of Typical 8-Slot Cabinet Maximum Configurations G 32 x 64 (32 trunks and 64 digital extensions) Recommended for sites with no Voice Mail and high trunk usage. This configuration requires 2 power supplies. G 48 x 32 (48 trunks and 32 digital extensions) Recommended for sites with no Voice Mail and very high trunk usage. This configuration requires 1 power supply. G 16 x 32 x 32 (16 trunks, 32 digital extensions and 32 analog extensions) Recommended for sites with Voice Mail, normal trunk usage and high analog extension usage. This configuration requires 2 power supplies. G 32 x 32 x 16 (32 trunks, 32 digital extensions and 16 analog extensions) Recommended for sites with Voice Mail, high trunk usage and high analog extension usage. This configuration requires 2 power supplies. G 16 x 64 x 16 (16 trunks, 64 digital extensions and 16 analog extensions) Recommended for sites with Voice Mail, normal to low trunk usage and low analog extension usage. This configuration requires 3 power supplies.

DS1000/2000 Product Description Section 2: Components N 21 2 DS2000 Default Hardware Setup Every DS2000 system has a factory-installed default setup. The default setup determines the hard- ware you can install and how the system features work without reprogramming. Hardware Configuration for DS2000 4 Slot Cabinet with Fixed Slot Software Following is the default PCB configuration for a 4 slot cabinet using CPU P/N 80025 equipped with Fixed Slot software. Although Fixed Slot software is no longer available, you may encounter it in existing installations. Note that an existing CPU P/N 80025 equipped with Fixed Slot software can be upgraded to Universal Slot software. Contact your Sales Representative for the specifics. Hardware Configuration for DS2000 4 Slot Cabinet with Universal Slot Software Both CPU P/N 80025 and P/N 80025A can be equipped with Universal Slot Software. When installed in a 4 Slot cabinet, each version CPU will provide a different default PCB configuration. Configuration 1 - with CPU P/N 80025 Following is the default PCB configuration for a 4 slot cabinet using CPU P/N 80025 equipped with Universal Slot software. Configuration 2 - with CPU P/N 80025A Following is the default PCB configuration for a 4 slot cabinet using CPU P/N 80025A equipped with Universal Slot software. Since a 4 slot system allows only 2 16DSTU PCBs, you must reprogram this configuration. Slot PCB Extensions 1 16DSTU 300-315 2 16DSTU 316-331 3 8 ATRU 401-408 4 8 ATRU 409-416 Slot PCB Extensions 1 16DSTU 300-315 2 16DSTU 316-331 3 8 ATRU 401-408 4 8 ATRU 409-416 Slot PCB Extensions 1 16DSTU 300-315 2 16DSTU 316-331 3 16DSTU 332-347 4 16DSTU 348-363

22 N Section 2: Components DS1000/2000 Product Description Hardware Configuration for DS2000 8 Slot Cabinet with Universal Slot Software Following is the default PCB configuration for an 8 slot cabinet with Universal Slot software. Note that this configuration requires 3 power supplies. Refer to DS2000 System Load Factor Calcula- tions on page 19 for more. In addition, the 8 Slot Cabinet with CPU P/N 80025A does not support Fixed Slot software. Slot PCB Extensions 1 16DSTU 300-315 2 16DSTU 316-331 3 16DSTU 332-347 4 16DSTU 348-363 5 16DSTU 364-379 6 8 ATRU 401-408 7 8 ATRU 409-416 8 8 ATRU 417-424

DS1000/2000 Product Description Section 2: Components N 23 2 DS1000 System Configuration DS1000 System Load Factor Calculations The combination of extensions, Digital Door Boxes and DSS Consoles you can connect to your system may be limited by the System Load Factor. Use the DS1000 System Load Factor Calcula- tions chart below to verify your system’s configuration. To check your DS1000 system configuration: 1. Indicate the quantity for each item installed in the Qty column. 2. For each item, multiply the Qty times the Load Factor and enter the value in the Total Load column. 3. Add all the values in the Total Load column and enter the value in Item 1. 4. Compare the entry in Item 2 to your entry in Item 1. Item 1 must always be equal to or less than the entry in Item 2. Do not operate your system if the System Load Factor total (Item 1) exceeds the allowable load of 30 (Item 2). DS1000 System Load Factor Calculations Item Load Factor Qty Total Load Each Digital Telephone and Dig- ital Door Box 1 Analog Telephone 1 Analog Door Box 0 110-Button DSS Console 2 24-Button DSS Console 1 Total DSS Consoles installed cannot exceed 4. Item 1: Total load for this configuration: Item 2: Maximum allowable load: 30

24 N Section 2: Components DS1000/2000 Product Description DS1000 Default Hardware Configuration Using the factory installed default configuration, your DS1000 system provides: Default Feature Configuration DS2000 Fixed Slot Software G All trunks are loop start DTMF G All extensions are 22-Button Display models. G Trunks 1-8 ring on line keys 1-8. G Extension users cannot press ICM and dial 9 for an outside line. Trunk Group Routing, Line Dial-Up, and Direct Trunk Access are disabled. G The last active Programmable Function Key on extension 300 is the Operator Call Key. DS2000 Universal Slot Software and DS1000 G All trunks are loop start DTMF. G All extensions are 22-Button Display models. G DS1000: Trunks 1-6 ring on line keys 1-6. (Trunks 4-6 will only work if you have an Expansion Board Installed.) DS2000: Trunks 1-24 ring on line keys 1-24. G Extension users can press ICM and dial 9 for an outside line. Line Dial-Up and Direct Trunk Access are disabled. G At the attendant’s extension (300), key 11 is the Night Key and key 12 is the Operator Call Key. - The attendant presses the Night Key to put the system in the night mode. - The attendant presses the Operator Call Key to answer incoming queued Intercom calls. Base Expansion Total Trunks 3 3 6 Digital Extensions 8 8 16 Analog Extensions 4 4 8 Analog Door Boxes 1 1 2 Relays 1 1 2 Page Output 1 1 Music Input 1 1

DS1000/2000 Product Description Section 3: Features N 25 3 Section 3 Features Section 3: Features Alphanumeric Display Availability: All versions. The 22- and 34-Button Display Telephones have a two-line, 20- character per line alphanumeric display. The first line displays the date and time (while idle) and feature status messages. The second line displays the Soft Key definitions. The 34-Button Super Display Telephone has an eight-line, 20-character per line alphanumeric dis- play. The first line displays the data and time (while idle) and feature status messages, just like the 22- and 34-Button Display Telephones. Lines 2-8 are the comprehensive Super Display Telephone soft key definitions. G To learn more about the Soft Keys, see Soft Keys on page 80. To adjust the display contrast: 1. While your keyset is idle, press VOL L and VOL M. Attendant Call Queuing Availability: All versions. An unlimited number of Intercom callers can queue for the attendant. The callers hear ringback while they wait for the attendant to answer — not busy tone. If you have the attendant as the overflow destination for Direct Inward Lines, for exam- ple, unanswered DILs will “stack up” at the attendant until they are answered. Alphanumeric Display messages help the display telephone user process calls, identify callers and customize features. Attendant Call Queuing helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.

26 N Section 3: Features DS1000/2000 Product Description Operator Call Key The last programmable key on an attendant telephone is permanently assigned as an Operator Call Key. When the operator has Intercom calls waiting to be answered, the calls queue under this key. The key winks (on) when calls are queued. The Operator Call Key is a permanent assignment for all extensions assigned as operators. You can- not change this assignment. Attendant Call Queuing is a permanent, non-programmable feature. Feature Quick Steps To answer a call flashing the Operator Call Key: 1. Press the flashing Operator Call Key. Attendant Position Availability: All versions. The attendant is the focal point for call processing within the sys- tem. The system can have up to four attendants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities (refer to the respective feature for details): G Attendant Call Queuing (page 25) Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone. G Barge In (Intrusion) (page 28) The attendant can break into another extension user’s established call. This option is enabled in the attendant’s Class of Service (COS 1). G Direct Trunk Access (page 44) Direct Trunk Access lets the attendant user dial a code to access an individual trunk. This option is enabled in the attendant’s Class of Service (COS 1). G Forced Trunk Disconnect (page 50) In an emergency, the attendant can release (disconnect) another user’s active trunk call. This option is enabled in the attendant’s Class of Service (COS 1). G Night Service / Night Ring (page 64) An attendant with a Night key can put the system in the night mode. This option is enabled in the attendant’s Class of Service (COS 1). G Removing Trunks and Extensions From Service (page 74) The attendant can remove problem trunks from service —then return them to service once the problem is corrected. This option is enabled because the attendant has Direct Trunk Access enabled in their Class of Service (COS 1). G Trunk (Line) Queuing / Trunk Callback (page 93) The attendant can Camp On (queue) for a busy trunk. This option is enabled in the attendant’s Class of Service (COS 1). The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most attendants should find a 24-Button or 110-Button Direct Station Selection (DSS) Console helpful when processing calls. The attendant is the system’s call processing focal point.

DS1000/2000 Product Description Section 3: Features N 27 3 Feature Quick Steps To call the attendant: 1. Press ICM + Dial 0 (or 01-04 if the system has multiple attendants). Automatic Handsfree Availability: All versions. Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key — without lifting the handset or pressing SPK first. If enabled, the system provides Automatic Handsfree for: G Call Coverage keys G Central Office Calls (line and loop calls) G Group Call Pickup keys G Hotline keys G Intercom (ICM key) G Last Number Redial (LND key) G Paging keys G Park keys G Personal Speed Dial bin keys G Personal and System Speed Dial keys The system always provides Automatic Handsfree for: G Dial Number Preview G Directory Dialing Background Music Availability: All versions. Background Music (BGM) sends music from a customer-pro- vided music source to speakers in keysets. If an extension user activates it, BGM plays whenever the extension is idle. Incom- ing calls and Paging announcements temporarily override (turn off) Background Music. Background Music requires a customer-provided music source. The system provides a single external music input source. Background Music and Music on Hold share the same external source. For example, if Music on Hold uses a customer-provided program from CD, Background Music uses this source as well. In DS2000, the external music source connects to the CPU’s 8-pin mod jack. In DS1000, the external music source connects to the AUDIO jack. For more on connecting a customer-provided music source, refer to the system’s Hardware Manual. Automatic Handsfree is a convenience for workers who don’t have a free hand to answer a call or use a feature. Broadcast music through the telephone speaker for a more pleasing work environment.

28 N Section 3: Features DS1000/2000 Product Description Note: In accordance with U.S. copyright law, a license may be required from the America Society of Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Back- ground Music feature of telecommunications systems. NEC America, Inc., hereby disclaims any liability arising out of the failure to obtain such a license. Feature Quick Steps To turn Background Music on and off: 1. Do not lift handset or press SPK + Press HOLD. Barge In (Intrusion) Availability: All versions. Barge In permits an extension user to break into another exten- sion user’s established call. This sets up a three-way conversation between the intruding extension and the two parties on the initial call. The user can Barge In on an Intercom call or a trunk call. Feature Quick Steps To Barge-In on a call: 1. Call busy extension or access busy trunk + Dial 4. 2. Join the conversation in progress. Battery Backup Availability: All versions. In the event of commercial AC power failure, the battery on the CPU PCB provides short-term backup of system memory and the system time and date (Real Time Clock). This battery will hold memory and time and date for up to 10-14 days. When commer- cial AC power is restored, the system restarts with all program- ming and the time and date intact. Additional Battery Backup capability can be provided by a customer-supplied Uninterruptable Power Supply (UPS). The length of the time the UPS will power the system when power fails depends on the capacity of the UPS unit. Consult with the UPS manufacturer for the specifics. When sizing a UPS unit, keep in mind that the DS2000 requires 165 VA per power supply, and the DS1000 requires 66 VA. Refer to the system’s Hardware Manual for additional details. !! CAUTION !! Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy. In an emergency, use Barge In to get through to a co- worker right away. The CPU PCB provides temporary backup of system memory and the time and date.

DS1000/2000 Product Description Section 3: Features N 29 3 Call Coverage Keys Availability: All versions. A keyset can have Call Coverage Keys for a co-worker’s exten- sions, Ring Group master numbers and UCD group master num- bers. The Call Coverage Key lights when the co-worker’s extension is busy, flashes slowly when the co- worker has an incoming call, and flashes fast when the co-worker is in Do Not Disturb. The Call Cover- age Key can ring immediately when a call comes into the covered extension, ring after a delay or not ring at all. In addition, the keyset user can press the Call Coverage Key to intercept their co-worker’s incoming call. They can also press the Call Coverage key to call the covered extension. An extension can have as many Call Coverage Keys as they have available Programmable keys on their telephone. Call Coverage Keys will intercept Key Ring and ringing Intercom calls. Feature Quick Steps To answer a call ringing or flashing a Call Coverage Key: 1. Press flashing Call Coverage Key. To place a call from an idle Call Coverage Key to the covered extension: 1. Press Call Coverage Key + Speak with co-worker at the covered extension. User Programmable Feature (U Slot): # R A C User Programmable Feature (Fixed Slot): # R C Select Call Coverage Key ringing mode. • DS2000 U Slot (02.nn.nn) and DS1000 add new User Pro- grammable Feature steps. Call Coverage Key Busy Lamp Indications When the key is: The covered extension is: Off Idle or not installed On Busy Flashing slowly Ringing Flashing fast In Do Not Disturb Call Coverage keys allow an extension user to cover a co- worker’s calls from their own telephone.

30 N Section 3: Features DS1000/2000 Product Description Call Forwarding Availability: All versions. Call Forwarding permits an extension user to redirect their call to another extension. The types of Call Forwarding are: G Call Forwarding when Not Answered Calls ringing the extension forward when not answered. G Call Forwarding when Busy or Not Answered Calls ringing the extension forward when not answered, and all calls forward while the exten- sion is busy. G Call Forwarding Immediate All calls to the extension forward immediately. Extension users can chain Call Forwards. For example, extension 301 can forward all calls immedi- ately to 304, which in turn can forward all calls immediately to extension 302. Any co-worker call- ing 301 or 304 goes to 302 instead. If extension 302 is Call Forwarded to Voice Mail, callers to 301 or 304 go directly to 302’s mailbox. Feature Quick Steps To activate or cancel Call Forwarding: 1. Press ICM + Dial *3. 2. Dial Call Forwarding type: 0 = Cancel your extension’s Call Forwarding 2 = Call Forwarding Busy/No Answer 4 = Call Forwarding Immediate 6 = Call Forwarding No Answer 3. Dial destination extension or press Voice Mail key + Press SPK to hang up. Call Timer Availability: All versions. Call Timer lets a keyset user with a Call Timer key time their trunk calls on the telephone display. There are two types of Call Timer keys: G Manual Call Timer The Manual Call Timer key works like a stopwatch. Pressing the key turns on the timer, while pressing the key a second time resets and turns off the timer. With a Manual Call Timer key, the timer will not start automatically. For example, if an extension user presses the Manual Call Timer key and calls three clients, the display will show the total elapsed time for all three calls. The user can also press the Manual Call Timer key to time events anytime while their phone is idle. Call Forwarding ensures that the user’s calls are covered when they are away from their work area. Call Timer helps users that must keep track of their time on the phone.

DS1000/2000 Product Description Section 3: Features N 31 3 G Automatic Call Timer The Automatic Call Timer key will automatically start the Call Timer for each new trunk call, without the user having to press the key. The Automatic Call Timer can also work like a Man- ual Call Timer key: push to turn on, then push a second time to reset and turn off. There is no need to have a Manual and Automatic Call Timer key on the same phone. Feature Quick Steps To time your trunk call if you have an Automatic Call Timer key: 1. Place or answer trunk call. The Call Timer starts automatically. To time your call if you have a Manual Call Timer key: 1. Place or answer Intercom or trunk call + Press Manual Call Timer key. Call Waiting / Camp-On Availability: All versions. With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the first waiting call. (The busy extension can be on a handset or Handsfree call.) The beeps periodically repeat while the call waits. The call goes through when the extension becomes free. If an extension has more than one caller waiting, they queue on a first-in/first-out basis (FIFO). The extension will not hear Camp-On beeps for additional waiting calls. Feature Operation To Camp-On to a busy extension: 1. Call busy extension + Dial 2 (do not hang up). If you hang up, the system converts your Camp-On to a Callback. 2. Speak to your co-worker when they answer their Camp-On ring. Callback Availability: All versions. When an extension user calls a busy co-worker, they can leave a Callback request for a return call. The system services Callback requests as follows: G Caller at extension A leaves a Callback at extension B. G When extension B becomes idle, the system rings extension A. This is the Callback ring. G Once caller A answers the Callback ring, the system rings (formerly busy) extension B. G As soon as extension B answers, the system sets up an Intercom call between A and B. Call Waiting helps busy extension users know when they have additional waiting calls. It also lets callers wait in line for a busy extension without being forgotten. With Callback, a user does not have to repeatedly call a busy extension back, hoping to find it idle.

32 N Section 3: Features DS1000/2000 Product Description An extension user can leave a Callback at many extensions simultaneously. The system processes the Callbacks as the extensions become free. In addition, many extensions can leave a Callback at the same extension. The system processes these Callbacks on a first-in/first-out (FIFO) basis. If an extension user leaves a Callback request and then fails to answer within four rings, the system cancels the Callback. Feature Quick Steps To place a Callback: 1. Call busy extension + Dial 2 and hang up. Stay on the line without hanging up if you want to Camp-On instead. 2. Lift handset to answer when Callback calls you back. 3. Speak to your co-worker when call goes through. Caller ID Availability: Requires DS2000 U Slot (02.nn.nn) or DS1000. Caller ID allows a display keyset to show an incoming caller’s telephone number (called Directory Number or DN) and optional name. Caller ID supports the telco’s Called Number Identification (CNI) and Called Number Delivery (CND) ser- vice, when available. These services provide the Caller ID information (i.e. messages) between the first and second ring burst of an incoming call. Caller ID provides the following features: Single and Multiple Message Format Compatibility There are two types of Caller ID message formats currently available: Single Data Message Format (SDMF) and Multiple Data Message Format (MDMF). With Single Message Data Format, the telco sends only the caller’s phone number (DN). The DN is up to 10 digits long. In Multiple Data Mes- sage Format, the telco sends the DN and the caller’s name. The DN for this format is also up to 15 digits long and the name provided consists of up to 15 ASCII characters. If no DN is received, no number or error message displays. Caller ID on the SMDR Report Caller ID data prints on the SMDR report. SDMF prints a single line which shows just the incom- ing number. MDMF records print on two lines, with the first line showing the number and the sec- ond line showing the name. Unlike the telephone display, the SMDR report can show the entire 15 digits in the DN, if required. Following is a sample SMDR report showing Caller ID data. The first two lines of the report show a complete MDMF record with both the caller’s number and name. The last two lines of the report show two Caller ID error messages: Private Number and Out of Area. the “IN” in the type column indicates that the records shown are for incoming calls. If no DN is received, no number or error message displays. Caller ID automatically displays the phone number and optional name for incoming trunk calls.

DS1000/2000 Product Description Section 3: Features N 33 3 Station Message Detail Recording 05/07/1999 09:10P ---+---+--------------------------------+----------+---------+--------+--- Sta|Lin| Number Dialed | Account | Start |Duration| T ---+---+--------------------------------+----------+---------+--------+--- 301| 02| 2139261000| |11:11:39A|00:01:13|IN 301| 02| ANDERSON ALLEN| |11:11:39A|00:01:13|IN 301| 02| Private Number| |09:12:13P|00:01:12|IN 301| 02| Out of Area Number| |09:12:07P|00:01:20|IN Caller ID Integration with Voice Mail Caller ID fully integrates with NVM-Series Voice Mail systems. This enables Voice Mail features such as Make Call with Caller ID. Make Call allows the Voice Mail subscriber to return a call to someone who left them a message without knowing the calling party’s phone number. Second Call Caller ID (Extension Level Call Waiting Caller ID) While a display keyset user is busy on a call, the system can show the Caller ID information for a waiting call. If the busy extension is programmed to receive Camp On tones or Off-Hook Ringing from the waiting call, the system will send the Caller ID data to the busy telephone’s display. If the busy extension does not receive Camp On tones or Off-Hook Ringing, it will also not receive the waiting call’s Caller ID. (Note that Caller ID data from a Camp On is displayed only once, corre- sponding to the single Camp On beep.) Third Party Caller ID Check Third Party Caller ID Check allows a keyset user to display the Caller ID data for another trunk. The trunk that the user checks can be ringing or busy. Caller ID Display Separator An extension’s display can optionally show a calling party number separator. The separator is a dash after the area code and after the local exchange on a 7 or 10 digit number. Hardware Requirements In DS2000, Caller ID requires the installation of Caller ID Daughter Boards on your ATRU PCBs: G 4ATRU PCB P/N 80010A uses Caller ID Daughter Board P/N 92012. G 8ATRU PCB P/N 80011A uses Caller ID Daughter Board P/N 80013. G The 4ATRU and 8ATRU PCBs must use firmware 1.5 or higher. In DS1000, Caller ID is built-in and requires the installation of no additional equipment. Feature Quick Steps To cancel the Caller ID display and return your phone to its normal display: 1. Press CLEAR. To turn the Caller ID display back on (after you press CLEAR to cancel it): 1. Press CHECK. To display the Caller ID data for the third party’s call (i.e., use Third Party Caller ID Check): 1. Press ICM + CHECK. 2. Press the key for the call you want to check. You can press a line key, loop key, Hotline key or Call Coverage key:

34 N Section 3: Features DS1000/2000 Product Description - Press a line key while the call is ringing or connected to the third party. - Press a loop key while the call is ringing the third party. - Press a Hotline key while the call is connected to the third party. - Press a Call Coverage Key while the call is ringing the third party. 3. Hang up when you are done. Central Office Calls, Answering Availability: All versions. The system provides flexible routing of incoming CO (trunk) calls to meet the exact site requirements. Answering Priority When multiple calls ring an extension simultaneously, the system services the ringing calls in the following order: 1. ICM Key 2. Line Key (from lowest to highest) 3. Loop Key (from lowest to highest) Overflow Refer to Overflow for Key Ring Calls on page 57 for details on the overflow options. Feature Quick Steps To answer an incoming trunk call: 1. Lift handset. If you have Ringing Line Preference, lifting the handset answers the call. 2. Press flashing line or loop key. User Programmable Feature (U Slot): # R A L User Programmable Feature (Fixed Slot): # R L Assigns line key ringing mode. • DS2000 U Slot (02.nn.nn) and DS1000 add new User Pro- grammable Feature Steps. The system allows trunk calls to ring and be answered at any combination of system extensions.

DS1000/2000 Product Description Section 3: Features N 35 3 Central Office Calls, Placing Availability: All versions. The system provides flexibility in the way each extension user can place outgoing trunk calls. A user can place a call by: G Pressing a Line Key Any keyset can have line keys for one-touch access to specific trunks. See Line Keys on page 58 for more. G Pressing a Loop Key Loop Keys provide a user with one-touch access to the assigned Loop Group. Loop Groups can consist of one or more Trunk Groups. See Loop Keys on page 59 for more. G Using Line Dial-Up With Line Dial-Up, a user can select a specific trunk by pressing ICM and dialing the Line Dial-Up code (#9) followed by the trunk number (1-16). G Using Direct Trunk Access Direct Trunk Access allows a user to access a trunk by pressing ICM and dialing the trunk’s extension number (e.g., 401 for trunk 1, 402 for trunk 2. etc.). See Direct Trunk Access on page 44 for more. G Dialing a Trunk Group Access Code User’s can also place trunk calls by pressing ICM and dialing a Trunk Group Access Code (90- 98). See Trunk Groups on page 94 for more. G Trunk Group Routing If the system has Trunk Group Routing enabled, users get the first available trunk when the press ICM and dial 9. See Trunk Group Routing on page 93 for more. Feature Quick Steps To place a call over a specific trunk using a line key: 1. Lift handset + Press line key + Dial outside number. To place a call over a specific trunk (using Line Dial-up or Direct Trunk Access): 1. Lift handset + Press ICM. 2. For Line dial-up: Dial #9 followed by the trunk number (e.g., #901 for trunk 1). OR For Direct Trunk Access: Dial 4 plus the trunk number (e.g., 401 for trunk 1). 3. Dial outside number. To place a call over a trunk group: 1. Lift handset + Press ICM. 2. Dial trunk group code (90-98) + Dial outside number. User Programmable Feature (U Slot): # R A L User Programmable Feature (Fixed Slot): # R L Assigns line key ringing mode. • DS2000 U Slot (02.nn.nn) and DS1000 add new User Pro- grammable Feature Steps. DS2000 U Slot and DS1000 also allow all users to dial 9 for an outside line by default. Customize the call placing options to meet the site requirements and each individual’s needs.

36 N Section 3: Features DS1000/2000 Product Description Check Key Availability: All versions. A display telephone user can use the CHECK key to check key- set and DSS Console Programmable Function Key assignments and Personal Speed Dial bin names. Feature Quick Steps To check a Programmable Function Key assignment: 1. Press CHECK + Press the Programmable Function Key 2. Press another key or SPK to exit the check mode. To check a Personal Speed Dial bin name: 1. Press CHECK + Press the Personal Speed Dial Key once to display the name for the lowered numbered bin (e.g., 701). 2. Press the Personal Speed Dial Key a second time to display the numbered stored in the lower numbered bin. 3. Press the Personal Speed Dial Key a third time to display the name for the higher numbered bin (e.g., 711). 4. Press the Personal Speed Dial key a fourth time to display the number stored in the higher numbered bin. 5. Press another key or SPK to exit the check mode. Class of Service Availability: All versions. Class of Service (COS) sets various features and dialing options for extensions. The system allows any number of extensions to share the same Class of Service. The table below shows each Class of Service option. Refer to the individual features referenced in the table for more. Table 1: Class of Service Options Option Description Barge-In (Intrusion) Use this option to enable or disable an extension’s ability to Barge In on a co-worker. • See Barge In (Intrusion) on page 28 for more. Camp-On to Busy Extension Use this option to enable or disable an extension’s ability to Camp-On to a busy extension. • See Call Waiting / Camp-On on page 31 for more. Quickly check keyset and DSS Console Programmable Function Key assignments. Customize features and dialing options for extensions.

DS1000/2000 Product Description Section 3: Features N 37 3 Internal Call Forwarding Use this option to enable or disable an extension’s ability to use Internal Call Forwarding. • See Call Forwarding on page 30 for more. System Speed Dial Access Use this option to enable or disable an extension’s ability to access System Speed Dial. • See System Speed Dial on page 80 for more. Extended Ring Use this option to enable or disable Extended Ringing at the extension. • See Extended Ringing on page 47 for more. Privacy Use this option to enable or disable Privacy at the extension. • See Privacy on page 70 for more. Trunk (Line) Queuing Priority Use this option to enable or disable Trunk (Line) Queuing Prior- ity at the extension. If more than one extension with Priority is queued on a busy trunk, the system services the Priority exten- sions on a first-queued, first-served basis. • See Trunk Queuing Priority on page 94 for more. Forced Trunk Disconnect Use this option to enable or disable an extension’s ability to use Forced Trunk Disconnect. • See Forced Trunk Disconnect on page 50 for more. Camp-On to Busy Line Use this option to enable or disable an extension’s ability to Camp-On to a busy trunk. • See Trunk (Line) Queuing / Trunk Callback on page 93 for more. Initiate All Call Page Use this option to enable or disable an extension’s ability to make an All Call Paging announcement. • See Paging on page 67 for more. Access Page Zone 1 Use this option to enable or disable an extension’s ability to make a Paging announcement into zone 1. • See Paging on page 67 for more. Access Page Zone 2 Use this option to enable or disable an extension’s ability to make a Paging announcement into zone 2. • See Paging on page 67 for more. Access Page Zone 3 Use this option to enable or disable an extension’s ability to make a Paging announcement into zone 3. • See Paging on page 67 for more. Access Page Zone 4 Use this option to enable or disable an extension’s ability to make a Paging announcement into zone 4. • See Paging on page 67 for more. Access Page Zone 5 Use this option to enable or disable an extension’s ability to make a Paging announcement into zone 5. • See Paging on page 67 for more. Table 1: Class of Service Options Option Description

38 N Section 3: Features DS1000/2000 Product Description Access Page Zone 6 Use this option to enable or disable an extension’s ability to make a Paging announcement into zone 6. • See Paging on page 67 for more. Access Page Zone 7 Use this option to enable or disable an extension’s ability to make a Paging announcement into zone 7. • See Paging on page 67 for more. Silent Monitor Use this option to enable or disable an extension’s ability to use Silent Monitor. • See Monitor / Silent Monitor on page 62 for more. Flash for Single Line Sets Use this option to enable or disable Flash for single line tele- phones. This option only applies to single line telephones. • See Flash on page 49 for more. Single Ring for Single Line Sets Use this option to enable or disable single ring for single line telephones. This option only apples to single line telephones. • See Off-Premise Extensions / On-Premise SLT Extensions on page 66 for more. Automatic Hold Use this option to enable or disable Automatic Hold at an exten- sion. • See Hold on page 54 for more. Activate Night Mode Use this option to enable or disable an extension’s ability to acti- vate Night Service. • See Night Service / Night Ring on page 64 for more. Direct Trunk Access Use this option to enable or disable an extension’s ability to use Direct Trunk Access. Note that enabling Direct Trunk Access allows the user to bypass Toll Restriction. • See Direct Trunk Access on page 44 for more. Soft Keys Use this option to enable or disable a display set’s Interactive Soft Keys. • See See Interactive Soft Keys on page 56 for more. Conversation Record Use this option to enable or disable an extension’s ability to record conversations into their Voice Mail mailbox. If enabled, the user can press either their Conversation Record key or RECORD soft key to initiate recording. • See Voice Mail on page 96 for more. CLID Display Use this option to enable or disable an extension’s ability to dis- play Caller ID data. • See Caller ID on page 32 for more. 2nd Call CLID Use this option to enable or disable an extension’s ability to show the 2nd Call Caller ID (Extension Level Call Waiting Caller ID). • See Caller ID on page 32 for more. 3rd Party Caller ID Use this option to enable or disable an extension’s ability to show 3rd Party Caller ID. • See Caller ID on page 32 for more. Table 1: Class of Service Options Option Description

DS1000/2000 Product Description Section 3: Features N 39 3 Conference Availability: All versions. Conference lets an extension user add additional inside and out- side callers to their conversation. The following table shows the system’s Conference capacities: The system’s 32 Conference circuits are dynamically allocated as users request them. Feature Quick Steps To establish a Conference: 1. Establish Intercom or trunk call + Press CONF. 2. Dial extension you want to add, place or answer trunk call, retrieve call from Park Orbit. 3. Press CONF to set up the Conference. 4. Repeat steps 2 and 3 to add additional parties to your Conference. To exit a Conference without affecting the other parties: 1. Hang up. Delayed Ringing Availability: All versions. Delayed Ringing allows a trunk to start ringing a preset interval after the call starts flashing a line key. This is helpful for co- workers that cover each other’s calls. For example, a secretary can have Delayed Ringing for the trunks that ring the boss’s telephone. If the boss doesn’t answer after the Delayed Ringing interval, the call will start ringing the secretary’s extension. Description Capacity Conference circuits 32 Maximum simultaneous users in Conference (total of all Conferences system-wide) 32 Maximum simultaneous conferences 8 Maximum parties in any one Conference (trunks and/or extensions) 8 A user can set up a multiple- party telephone meeting. Delayed Ringing helps co- workers cover each other’s unanswered calls.

40 N Section 3: Features DS1000/2000 Product Description Dial Number Preview Availability: All versions. Dialing Number Preview lets a display keyset user dial and review a number before the system dials it out. Feature Quick Steps To dial using Dial Number Preview: 1. Do not lift the handset, or press SPK or press ICM + Dial *. 2. Dial the number you want to call + Press line key to dial previewed number. To correct the displayed digits before dialing them out: 1. Use VOL L and VOL M until the cursor replaces the digit you want to change. VOL L moves the cursor to the left. VOL M moves the cursor to the right. 2. Dial the digit that you want to replace the cursor. 3. Press VOL L and VOL M to place the cursor over any other digits you want to edit. OR Press VOL M until the entire number displays to the left of the cursor. The system will only dial the digits to the left of the cursor. 4. Press a line key. Direct Inward Line Availability: All versions. A Direct Inward Line (DIL) is a trunk that directly rings an extension, Ring Group master number, or UCD Group master number (including Voice Mail). Since DILs only ring one exten- sion, employees always know which calls are for them. For example, a company operator can have a Direct Inward Line for International Sales Information. When outside callers dial the DIL’s phone number, the call rings the operator on the International Sales line key. The DIL does not ring other extensions. Assigning a DIL to an extension automatically provides immediate ringing and incoming access for the trunk, with no additional programming required. The extension to which the trunk is terminated controls the night mode of the trunk. For example, if extension 301 has trunk 1 assigned as a DIL, the user can press DND to switch trunk 1 to its night routing destination. Switching trunk 1 to night mode at extension 301 has no affect on the night mode of the system. This flexibility could allow a service dispatcher with several DILs to indepen- dently send trunks to their night destinations without affecting the night mode of the entire system. A DIL can ring: G An extension number (including the attendant’s extension) G A Ring Group master number G A UCD Group master number (including the Voice Mail master number) Dial Number Preview helps the user avoid dialing errors. A DIL lets an employee know which calls are just for them.

DS1000/2000 Product Description Section 3: Features N 41 3 Overflow for Direct Inward Lines If unanswered, DILs calls can route to a programmed overflow destination. The overflow destina- tion can be an extension, Ring Group, UCD Group or Voice Mail (i.e., DIL destination’s mailbox). You can set up separate DIL overflow destinations for the day mode and at night. If unanswered at the overflow destination, the call diverts to Key Ring. Feature Quick Steps To answer a call on your Direct Inward Line: 1. Lift handset. To place all your DILs into Night Mode 1. Press DND. This also enables Do Not Disturb at the extension. Direct Station Selection (DSS) Availability: All versions. Programmable Function Keys automatically become Direct Station Selection (DSS) keys when the user press ICM. Direct Station Selection provides an extension user with one-button Intercom access and Transfer to co-workers. Each DSS key also provides a Busy Lamp Field (BLF) for the assigned co-worker. For an alternate feature that also provides one-button Intercom access and Transfer, turn to Hotline on page 55. Feature Quick Steps To place a call to a co-worker using a DSS key: 1. Lift handset + Press ICM + Press DSS key for co-worker you want to call. To Transfer a call to a co-worker using a DSS key: 1. Place or answer trunk call + Press ICM + Press DSS key for co-worker. 2. Hang up to have the Transfer go through unscreened. OR Wait for the called party to answer if you want them to screen the Transfer. User Programmable Feature: # B L F Assigns co-workers to DSS keys. • DS2000 U Slot (02.nn.nn) and DS1000 add User Program- mable Feature steps. In addition, DS2000 U Slot and DS1000 disable DSS keys by default. When the DSS/BLF key is: The covered extension is: Off Idle On Busy or ringing Flashing fast In Do Not Disturb Quickly place and Transfer calls to co-workers, without having to look up or dial extension numbers.

42 N Section 3: Features DS1000/2000 Product Description Direct Station Selection (DSS) Console Availability: All versions. The DSS Console gives a 34-Button Display or 34-Button Super Display user a Busy Lamp Field (BLF) and one-button access to extensions, trunks, and selected system features. This saves time for users that do a lot of call processing (such as operators or dispatchers). There are two DSS Con- soles types: the 24-Button (P/N 80556) and the 110 Button (P/N 80555). Figure 1: 24-Button and 110-Button DSS Consoles The system allows you to install 4 DSS Consoles maximum. In addition, System Load Factor may further reduce the number that you can install. You cannot connect multiple DSS Consoles to the same keyset. DSS Consoles do not use a station port and do not require their own power supply. The system provides four unique DSS configurations (called blocks). If you want your DSS Con- soles to have unique key configurations, assign them to different blocks. If you want your consoles to share the same configuration, assign them to the same block. Note that DSS Console Personal Speed Dial bins are the same as the extension to which the console is attached. This means that DSS Consoles that share the same block number still have unique Personal Speed Dial. You can assign DSS Console keys to the following functions: Feature Quick Steps To use your DSS Console trunk (line) key: 1. Press the DSS Console trunk key. • DS2000 U Slot (02.nn.nn) and DS1000 add User Program- mable Feature steps. In addition, DS2000 U Slot and DS1000 disable DSS keys by default. • DS2000 U Slot and DS1000 also provide Page keys, Park keys and a Night key on the last two rows of the console. • Call Coverage (immedi- ate, delayed or no ring) • Night Key • Speed Dial, Personal • Group Pickup (immedi- ate, delayed or no ring) • Page Zones • Speed Dial, System • Hotline • Park Orbit • Split • ICM Directory • Reverse Voice Over • Trunks (line keys) • Message Center • Save • Voice Mail Record DSS Consoles provide one- touch access to extensions, trunks and system features.

DS1000/2000 Product Description Section 3: Features N 43 3 To use your DSS Console Park key: 1. Press DSS Console Park key to Park or retrieve call. To use your DSS Console Hotline key: 1. Press key to call Hotline partner. To use your DSS Console Call Coverage key: 1. Press key to call covered extension or pick up ringing call. You can set up the Call Coverage key for immediate ring, delayed ring, or no ring. To use your DSS Console Group Call Pickup key: 1. Press key to answer call ringing Pickup Group. You can set up the Group Call Pickup key for immediate ring, delayed ring, or no ring. To use your DSS Console Page Zone key: 1. Press key to Page into assigned zone. To use your DSS Console System Speed dial key: 1. Press key to dial stored number. System Speed Dial keys provide no BLF. To use your DSS Console Personal Speed dial key: 1. Press key to dial stored number. Personal Speed Dial keys provide no BLF. To use your DSS Console Voice Mail Record key: 1. Press key to record conversation in mailbox. You must have Voice Mail installed to use this key. A voice prompt and a periodic beep will remind you that your calls are being recorded. To use your DSS Console Night key: 1. Press key to put the system in the night mode. To use your DSS Console Split key: Turn to the Split feature on page 82. To use your DSS Console ICM Directory key: 1. Press key to access Intercom Directory Dialing. To use your DSS Console Reverse Voice Over key: 1. While on a handset call, press key to place Private Intercom call to covered extension. To use your DSS Console Message Center key: 1. Press key to see how many messages are waiting in the Message Center. OR Press SPK (or lift the handset) + key to call Message Center mailbox. To use your DSS Console Save key: 1. While on a call, press key to Save the number you just dialed. OR While idle, press key to redial a previously saved number. Save keys provide no BLF.

44 N Section 3: Features DS1000/2000 Product Description Direct Trunk Access Availability: All versions. Direct Trunk Access lets an extension user access (seize) an individual trunk. After seizing the trunk, the user can dial any outside telephone number without restriction. An extension’s Class of Service allows or denies Direct Trunk Access. Direct Trunk Access is normally only provided for attendants, priority users and maintenance personnel. Feature Quick Steps To place a call over a specific trunk using Direct Trunk Access: 1. Lift handset + Press ICM. 2. Dial 4 plus the trunk number (e.g., 401 for trunk 1). If you hear busy tone, you may be able to dial 2 to queue for the busy trunk. See Trunk (Line) Queuing / Trunk Callback on page 93 for more. 3. Dial outside number. Directed Call Pickup Availability: All versions. Directed Call Pickup permits an extension user to intercept a call ringing another extension. With Directed Call Pickup, an extension user can pick up: G Trunk (Key Ring) calls ringing an extension G Direct Inward Lines G Transferred trunk calls G Ringing Intercom calls. G Recalls (e.g., Hold recall) Feature Quick Steps To use Directed Call Pickup to intercept a call ringing a co-worker’s extension: 1. Lift handset + Dial * *. 2. Dial number of extension whose call you want to intercept. Priority users can access trunks directly. Direct Trunk Access also lets maintenance personnel access and test individual trunks. Directed Call Pickup allows co-workers to answer each other’s calls.

DS1000/2000 Product Description Section 3: Features N 45 3 Directory Dialing Availability: All versions. Directory Dialing allows a display keyset user to select a co-worker or Speed Dial number from a list of names, rather than dialing the phone number. There are three types of directory Dialing: G C –System (Company-Wide) Speed Dial names. G I –Intercom names (including extension, Ring Group and UCD Group names). G P –Personal Speed Dial names. Feature Quick Steps To place a call using Directory Dialing: 1. Do not lift handset or press SPK. 2. Dial 3 + Dial the type of Directory Dialing (C, I or P). To scroll alphabetically through the selected directory, press VOL L or VOL M. To call the displayed name, just press DIAL. 3. Dial the first letter of the desired name. For example, dial 4 if the first letter in the name begins with G, H or I. 4. Look at your phone’s display and dial the digit for the letter/number you want to call. In the example above, if the name begins with G, dial 1. If the name begins with H, dial 2. If the name begins with I, dial 3. 5. Press VOL L or VOL M to scroll through all the names/numbers that begin with the letter/num- ber you selected. OR Skip to the next step if the displayed name/number is the one you want to call. 6. Press DIAL to have the system dial your call. To exit Directory Dialing at any time. 1. Press SPK. Do Not Disturb Availability: All versions. Do Not Disturb (DND) blocks incoming calls, Off-Hook Sig- naling and Paging announcements. An extension user can acti- vate DND anytime while on a call or while their phone is idle. Once activated, incoming trunk calls still flash the line keys. The user may use the phone in the normal manner for placing and processing calls. Feature Quick Steps To activate or cancel DND at your extension: 1. Press DND. Allows users to place Intercom or Speed Dial calls from a displayed list of names. Work by the phone undisturbed by incoming calls and announcements.

46 N Section 3: Features DS1000/2000 Product Description Door Box Availability: Requires DS2000 U Slot (02.nn.nn) or DS1000. The Door Box is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Door Box call button (like door bell). The Door Box then sends chime tones to all extensions programmed to receive chimes. To answer the chime, the called extension user just lifts the handset. This lets the extension user talk to the visitor at the Door Box. The Door Box is convenient to have at a delivery entrance, for example. It is not necessary to have company personnel monitor the delivery entrance; they just answer the Door Box chimes instead. There are two types of Door Boxes: Analog Door Box P/N 92245 and Digital Door Box P/N 80560. Both Door Boxes operate identi- cally. There are, however, some differences: G The Digital Door Box connects to a digital station port. The number of Digital Door Boxes you can install may be limited by the System Load Factor. See DS2000 System Load Factor Calculations on page 19 and DS1000 System Load Factor Cal- culations on page 23 for more. G The Digital Door Box is available in U Slot (02.nn.nn) versions of DS2000 and all versions of DS1000. G The Analog Door Box is only available in DS1000 (2 maximum). An Analog Door Box plugs into one of the dedicated Door Box ports (DOOR1 or DOOR2). G The Analog Door Box can be mounted outside. The Digital Door Box is not intended for out- door installations. Turn to Specifications on page 101 for more on the Analog and Digital Door Box specifications. Any extension that receives Door Box alerts can also activate a control relay. If the relay is con- nected to electric door strike circuits, an extension user can press FLASH or a soft key to remotely lock and unlock the entrance door. There is a single relay in DS2000, located on the CPRU. There are two relays in DS1000, one for each Analog Door Box. Digital Door Boxes in DS1000 do not provide relay control. The system uses Ring Groups to control Door Box chimes. When a visitor at the door presses the Door Box call button, the Door Box will alert (chime) all the extensions in the Ring Group to which the Door Box belongs. For example, if the Door Box and extensions 301 and 302 are in Ring Group 1, pressing the call button alerts 301 and 302. Door Box Call Coverage If a Door Box uses Door Chime type 0 (normal ring), you can set up Call Coverage keys for the Door Box Ring Group. This allows extensions that are not members of the Ring Group to answer Door Box calls. Extensions with Call Coverage keys to the Door Box Ring Group can also activate the relay. Feature Quick Steps To place a call to the Door Box: G Lift handset and press ICM + Dial the Door Box extension number. To answer the Door Box chimes from a keyset: G Lift handset or press SPK. Use a Door Box to remotely monitor an entrance door.

DS1000/2000 Product Description Section 3: Features N 47 3 To control the CPRU relay which in turn controls the door strike. G To open the relay, press FLASH key or OPEN soft key. To close the relay, Press FLASH key or CLOSE soft key. Extended Ringing Availability: All versions. Extended Ringing forces an unanswered call to ring a telephone an extended number of times before rerouting. This helps users that cannot get to their phones quickly to pick up calls (such as a warehouse worker). Extended Ringing is available with the following features: G Call Forwarding A call rings an extension with RNA call forwarding enabled for an extended period before routing to the forwarded destination. G Direct Inward Line DILs ring for an extended period before routing to the overflow destination. G Transfer Transferred trunks ring for an extended period before recalling the transferring extension. Extension Hunting Availability: All versions. Extension Hunting routes calls to a predefined group of hunt group member extensions. A call rings in sequence through the hunt group until answered at a member extension. Extension Hunting is helpful, for example, for a group of co-workers that share responsibility for answering calls. Each call cycles through the group until an available member picks it up. There are three types of Extension Hunting: G Circular Hunting G Terminal Hunting G Uniform Call Distribution (UCD) Hunting Circular Hunting A Circular Hunting group consists of a group of extensions programmed into a Circular Hunting list. A call unanswered at a member extension rings the next extension in the programmed list. If unanswered, the call will continue to cycle through the hunt group. Depending on the hunt type (see below), Circular Hunting will occur for transferred trunk calls, DILs to a hunt group member, and ringing Intercom calls. Hunting does not occur for Key Ring and Ring Group calls. • DS2000 U Slot (02.nn.nn) and DS1000 add the UCD Group Log Out code. Lets calls ring longer than usual to assist co-workers that can’t readily get to their phones. Automatically route calls to co-workers that work closely together.

48 N Section 3: Features DS1000/2000 Product Description There are four types of Circular Hunting: G Ring No Answer Trunk (Option 1) Hunting will occur for unanswered trunk calls. Hunting will not occur for unanswered ringing Intercom calls or while the member extension is busy. G Busy/Ring No Answer Trunk (Option 2) Hunting will occur for unanswered trunk calls and for trunk calls to the member extension while it is busy. Hunting will not occur for ringing Intercom calls. G Busy/Ring No Answer All Calls (Option 3) Hunting will occur for unanswered trunk and ringing Intercom calls, and for trunk and ringing Intercom calls to the member extension while it is busy. G Busy Trunk (Option 4) Hunting will occur for trunk calls to the member extension while it is busy. Hunting will not occur for unanswered trunk and ringing Intercom calls. Terminal Hunting A Terminal Hunting group consists of a group of extensions programmed into a Terminal Hunting list. A call unanswered at a member extension rings the next extension in the programmed list. The call will cycle through the group once, until it reaches the last extension in the list. Unlike Circular Hunting, the call will not cycle back to the top of the hunt list. Depending on the hunt type (see below), Terminal Hunting will occur for transferred trunk calls, DILs to a hunt group member, and ringing Intercom calls. Hunting does not occur for Key Ring and Ring Group calls. Just like Circular Hunting, there are four types of Terminal Hunting: G Ring No Answer Trunk (Option 1) Hunting will occur for unanswered trunk calls. Hunting will not occur for unanswered ringing Intercom calls or while the member extension is busy. G Busy/Ring No Answer Trunk (Option 2) Hunting will occur for unanswered trunk calls and for trunk calls to the member extension while it is busy. Hunting will not occur for ringing Intercom calls. G Busy/Ring No Answer All Calls (Option 3) Hunting will occur for unanswered trunk and ringing Intercom calls, and for trunk and ringing Intercom calls to the member extension while it is busy. G Busy Trunk (Option 4) Hunting will occur for trunk calls to the member extension while it is busy. Hunting will not occur for unanswered trunk and ringing Intercom calls. Uniform Call Distribution (UCD) Hunting Like Circular and Terminal Hunting, a UCD Hunting group also consists of a group of extensions programmed into a hunt list. The system routes calls into a UCD group according to the frequency of use of the member extensions. The first extension rung is the member that has been idle the long- est. The last extension rung is the member that has been idle the shortest. Each member of the group is additionally associated with a UCD Master Extension Number. To activate UCD hunting, an incoming call must route to the UCD master number. This is done by placing an Intercom call to the master number, transferring a call to the master number or setting up a DIL to the master number. When all members of the UCD Hunting group are busy, the call can route to the programmed UCD Overflow destination. A UCD Hunting group member can dial a code to temporarily remove themselves from their UCD group. They no longer have to put their phone in DND to stop getting UCD group calls.

DS1000/2000 Product Description Section 3: Features N 49 3 Feature Quick Steps To send a call to a Terminal or Circular Hunting group: The options available depend on the type of hunting set up. G Transfer a trunk call to a hunt group member. G Set up a DIL to a hunt group member. G Place a ringing Intercom call to a hunt group member. G Set up a hunt group member as a trunk’s overflow destination. To send a call to a UCD Hunting group: G Transfer a call to the UCD master number. G Set up a DIL to the UCD master number. G Place an Intercom call to the UCD master number. To temporarily install or remove your extension from your UCD group: 1. Press ICM and dial *5. 2. Dial 4 to return your extension to your UCD group, or Dial 6 to remove your extension from your UCD group. Flash Availability: All versions. Flash allows an extension user to access certain CO and PBX features by interrupting trunk loop current. Flash lets an exten- sion user take full advantage of whatever features the connected telco or PBX offers. You must set the Flash parameters for com- patibility with the connected telco or PBX. Feature Quick Steps 1. Press FLASH (if applicable) + Dial the code for the desired CO/PBX feature. Extension users can access certain CO and PBX features by interrupting trunk loop current.

50 N Section 3: Features DS1000/2000 Product Description Flexible Numbering Plan Availability: All versions The system’s Flexible Numbering Plan allows you to change the digits users dial to reach the attendant, other co-workers and trunks. The following chart shows the areas of the system num- ber plan you can change. Forced Trunk Disconnect Availability: All versions Forced Trunk Disconnect allows an extension user to disconnect (release) another extension’s active trunk call. Forced Trunk Disconnect lets a user access a busy trunk in an emergency, when no other trunks are available. Maintenance technicians can also use Forced Trunk Disconnect to release a trunk on which there is no conversation. This can happen if a trunk does not properly disconnect when the outside party hangs up. Feature Quick Steps 1. Access busy trunk + Dial # to disconnect the line. For this feature: You can change the digits a user dials to: These digits are normally: Attendant Position Reach the system operator(s) 0 or 01-04 Intercom Call a co-worker over the Intercom 300-331 Direct Trunk Access Directly access a trunk 401-416 Central Office Calls, Placing Access a Trunk Group 90-98 CAUTION Forced Trunk Disconnect abruptly terminates the active call on the trunk. Only use this feature in an emergency and when no other trunks are available. Change the digits users dial for co-workers and other features. Disconnect a co-worker’s outside call in an emergency.

DS1000/2000 Product Description Section 3: Features N 51 3 Group Call Pickup Availability: All versions. Group Call Pickup allows an extension user to answer a call ringing an extension in their assigned Pickup Group.This permits co-workers in the same Pickup Group to easily answer each other’s ringing calls. The user can intercept the ringing call by dialing a code or pressing a programmed Group Call Pickup key. The system has a maximum of eight Pickup Groups, with an unlimited number of extensions in each group. However, an extension can be a member of only one pickup group. Group Call Pickup can answer the following types of calls: G Ringing Intercom calls G Transfered calls G Direct Inward Lines G Calls on trunks assigned to the Pickup Group To simplify picking up calls, an extension can have Programmable Function Keys assigned as Group Call Pickup keys. There are three types of Group Call Pickup keys: immediate ring, no ring (lamp only) or delayed ring. Feature Quick Steps To answer a call ringing a phone in your Pickup Group: 1. Lift handset + Press flashing Group Pickup or dial *#. User Programmable Feature (U Slot): # R A P User Programmable Feature (Fixed Slot): # R G Assigns Group Call Pickup key ringing mode. Group Listen Availability: All versions. Group Listen permits a keyset user to talk on the handset and have their caller’s voice broadcast over the telephone speaker. This lets the keyset user’s co-workers listen to the conversation. Group Lis- ten turns off the keyset’s Handsfree microphone so the caller does not hear the co-worker’s voices during a Group Listen. Feature Quick Steps To initiate Group Listen: 1. Place or answer call using the handset + Press SPK twice (but do not hang up). To talk handsfree after initiating Group Listen: 1. Press SPK twice + Hang up. • DS2000 U Slot (02.nn.nn) and DS1000 add new User Pro- grammable Feature Steps. Easily answer a call ringing your Pickup Group, even if you don’t know which extension is ringing. Use Group Listen to talk to an important client or customer and have your co- workers listen in on the meeting.

52 N Section 3: Features DS1000/2000 Product Description To cancel Group Listen and return to your handset: 1. Do not hang up + Press flashing SPK. Group Ring Availability: All versions. Group Ring allows you to arrange extensions into Ring Groups for answering calls. When a call comes into the Ring Group master number, all extensions in the group ring simultaneously. Any user in the Ring Group can answer the call just by lifting the handset. The ringing call can be: G A Direct Inward Line to the Ring Group (i.e., terminated to the Ring Group master number) G A trunk call transferred to the Ring Group master number G An intercom call to the Ring Group master number The system provides up to 8 Ring Groups (1-8). The Ring Group master number can be any valid extension number not already in use. Overflow for Group Ring Calls If unanswered, DILs to a Ring Group can route to a programmed overflow destination. The over- flow destination can be an extension, another Ring Group, UCD Group or Voice Mail. You can set up separate DIL overflow destinations for the day mode and at night. If unanswered at the overflow destination, the call diverts to Key Ring. Note that a Ring Group DIL goes into the night mode when any extension with night mode capability presses their Night key. See Night Service / Night Ring on page 64 for more. Feature Quick Steps To make an Intercom call to a Ring Group: 1. Lift handset + Press ICM + Dial Ring Group number (e.g., 350) + Wait for co-worker to answer. To Transfer your trunk call to a Ring Group: 1. Press ICM + Dial Ring Group number (e.g., 350) + Wait for answer or hang up. To answer a call that rings your Ring Group: 1. Lift handset or Press flashing line/loop key. To answer a call that is ringing another group (of which you are not a member): 1. Lift handset and press ICM + Dial ** and the Ring Group number (e.g., 350). Use Group Ring to call a group of co-worker’s simultaneously.

DS1000/2000 Product Description Section 3: Features N 53 3 Handsfree and Handsfree Answerback Handsfree Availability: All versions. Handsfree allows a keyset user to process calls using the speaker and microphone in the telephone (instead of the handset). Handsfree is a convenience for workers who don’t have a free hand to pick up the handset. For example, a terminal operator could continue to enter data with both hands while talking on the phone. Handsfree Answerback and Forced Intercom Ringing Availability: All versions. Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who don’t have a free hand to pick up the handset. Incoming Intercom calls alert with two beeps if the extension has Handsfree Answerback — a single beep if it does not. Forced Intercom Ringing causes an Intercom call to ring the destination extension. You can enable Forced Intercom Ringing system-wide (for all extensions), or a user can dial a code to have their Intercom call ring the destination. Feature Quick Steps Handsfree To use Handsfree instead of lifting the handset: 1. Press SPK. To change a Handsfree call into a handset call: 1. Lift handset. Handsfree Answerback 1. Operation is automatic if enabled in system programming. User Programmable Feature (U Slot): # V A User Programmable Feature (Fixed Slot): # I V or # I R Enables Intercom voice announcements or Forced Intercom Ringing. • DS2000 U Slot (02.nn.nn) and DS1000 add User Program- mable Feature Steps. Talk over the phone Handsfree, using the built- in speaker and microphone. With Handsfree Answerback, answer an Intercom call by just speaking toward your phone.

54 N Section 3: Features DS1000/2000 Product Description Headset Compatibility Availability: All versions. A keyset user can utilize a customer-provided headset in place of the handset. Like using Handsfree, using the headset frees up the user’s hands for other work. How- ever, the headset provides privacy not available from Handsfree. An example of compatible headsets are GN Netcom Orator-G or Plantronics Mirage. The headset you choose should have a noise-canceling microphone. Feature Quick Steps To enable the headset mode: 1. Unplug the handset but leave it in the handset cradle + Plug in the headset or headset adaptor. When in the headset mode: G Press a line key to place or answer a trunk call, press ICM to get Intercom dial tone, or, if on a call, press SPK to hang up. User Programmable Feature: # H S Enables or disables the headset mode. Hold Availability: All versions. Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system fea- ture. Calls left on Hold too long recall the extension that placed them on Hold. If the recall is unan- swered, the call diverts to Key Ring. There are four types of Hold: System (Regular) Hold With System Hold, an outside call a user places on Hold flashes the line key (if programmed) at all other keysets. Any keyset user with the flashing line key can pick up the call. An extension user can pick up a trunk on System Hold at another extension if they know the trunk number. Exclusive Hold When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The trunk appears busy to all other keysets that have a key for the trunk. Exclusive Hold is important if the user doesn’t want a co-worker picking up their call on Hold. • DS2000 U Slot (02.nn.nn) and DS1000 add User Program- mable Feature Steps. • DS2000 U Slot (02.nn.nn) and DS1000 add Trunk Pickup from Hold. Have the privacy of a handset call without having to hold the handset Have a call wait on Hold, then pick it up to continue the conversation.

DS1000/2000 Product Description Section 3: Features N 55 3 Automatic Hold Automatic Hold allows a user to be on a trunk call, activate a feature and automatically place the call on Hold without first pressing the HOLD key. The system places a call on Hold automatically when the user presses CONF or ICM, a Call Coverage Key or a Hotline key. Intercom Hold A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other extension. Feature Quick Steps To place a trunk call on System Hold: 1. Press HOLD + Hang up. To place a trunk call on Exclusive Hold: 1. Press HOLD twice + Hang up. To pick up a trunk call on Hold: 1. Press flashing line key. To pick up a trunk on Hold at another extension: 1. Press ICM + Dial *4 followed by the trunk number (e.g., 01 for trunk 1). To place an Intercom call on Hold: 1. Press HOLD + Hang up. To pick up a call on Intercom Hold: 1. Lift handset + Press HOLD. Hotline Availability: All versions. Hotline gives a keyset user with a programmed Hotline key one- button calling and Transfer to another extension (the Hotline partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer calls to each other just by pressing their Hotline key. In addition, the Hotline key shows the status of the partner’s extension: For an alternate feature that also provides one-button Intercom access and Transfer, turn to Direct Station Selection (DSS) on page 41. • DS2000 U Slot (02.nn.nn) and DS1000 add User Program- mable Feature Steps. Hotline Busy Lamp Indications When the key is: The covered extension is: Off Idle or not installed On Busy or ringing Flashing fast In Do Not Disturb Hotline provides partner extensions with one-button calling and Transfer.

56 N Section 3: Features DS1000/2000 Product Description Feature Quick Steps To place a call to your Hotline partner: 1. Press Hotline key. To Transfer your trunk call to your Hotline partner: 1. Press Hotline key + Announce call or hang up. To answer a call from your Hotline partner: 1. Speak toward phone. User Programmable Feature: # H L Assigns Hotline partners to Hotline keys. Interactive Soft Keys Availability: All versions. Interactive Soft Keys provide intuitive feature access for display keyset users. It is no longer necessary to remember feature codes to access the telephone’s advanced features because the function of the soft keys change as the user process calls. For example, while on a trunk call a display keyset user can press the PARK soft key to Park their call in orbit. For additional information on Interactive Soft Key operation, refer to the DS1000/2000 Soft Key Glossary (P/N 80000GLO**). Intercom Availability: All versions. Intercom gives extension users access to other extensions. This provides the system with complete internal calling capability. Handsfree Answerback and Forced Intercom Ringing Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who don’t have a free hand to pick up the handset. Incoming Intercom calls alert with two beeps if the extension has Handsfree Answerback — a single beep if it does not. Forced Intercom Ringing causes an Intercom call to ring the destination extension. You can enable Forced Intercom Ringing system-wide (for all extensions), or a user can dial a code to have their Intercom call ring the destination. For more on Handsfree Answerback and Forced Intercom Ringing, see Handsfree and Handsfree Answerback (page 53). • DS2000 U Slot (02.nn.nn) and DS1000 add User Program- mable Feature Steps. Use advanced telephone features just by pressing a soft key, without remembering feature codes. Use Intercom to call any co- worker.

DS1000/2000 Product Description Section 3: Features N 57 3 Feature Operation To place an Intercom call: 1. Lift handset and press ICM + Dial extension number. To call the operator, dial the operator s extension number or dial 0 or 01-04 (depend- ing on how your system is set up). If your call voice-announces the destination, you can dial 1 to force the call to ring. To answer an Intercom call (if you hear two beeps and your phone has Handsfree Answerback): 1. Speak toward phone, or lift the handset for privacy. To answer an Intercom call (if you hear one beep and your phone does not have Handsfree Answerback): 1. Lift the handset. To answer an Intercom call (if you hear ringing): 1. Lift the handset. User Programmable Feature (U Slot): # V A User Programmable Feature (Fixed Slot): # I V or # I R Enables Intercom voice announcements or Forced Intercom Ringing. Key Ring Availability: All versions. A Key Ring trunk rings an extension according to the settings in Program 1805 - Ring Assignments. Multiple extensions can be enabled to ring immediately or after a programmed delay for each incoming trunk call. In addition, under certain conditions other types of trunk calls divert to Key Ring if unanswered. The following conditions also initiate Key Ring: G Direct Inward Line An unanswered DIL diverts to Key Ring if unanswered at the extension to which it is termi- nated (see Direct Inward Line on page 40 for more). G Hold Calls left on Hold too long recall the extensions that initially placed them on Hold. If still unanswered, they divert to Key Ring. G Park Calls parked in orbit recall the extension that initially parked them. If unanswered, the call diverts to Key Ring. G Transfer An unanswered Transfer recalls the extension that initially transferred it. If still unanswered, the trunk diverts to Key Ring. Overflow for Key Ring Calls If unanswered, Key Ring calls can route to a programmed overflow destination. The overflow desti- nation can be an extension, Ring Group, UCD Group or Voice Mail. You can set up separate Key ring overflow destinations for the day mode and at night. If unanswered at the overflow destination, the call again diverts to Key Ring. Note that a Key Ring trunk goes into the night mode when any extension with night mode capability presses their Night key. See Night Service / Night Ring on page 64 for more. So they are not forgotten, unanswered calls automatically ring co- worker’s extensions.

58 N Section 3: Features DS1000/2000 Product Description Last Number Redial Availability: All versions. Last Number Redial allows an extension user to quickly redial the last outside number dialed. For example, a user may quickly recall a busy or unanswered number without manually dialing the digits. Last Number Redial saves in system memory the last outside number dialed (up to 32 digits). The number can be any combination of digits 0-9, # and *. The system remembers the digits regardless of whether the call was answered, unanswered or busy. The system normally uses the same trunk as for the initial call. However, if that trunk is busy and is part of a trunk group, Last Number Redial will automatically select the next trunk in the group. The user can also preselect a specific trunk if desired. Feature Quick Steps To redial your last call: 1. Lift the handset + (Optional) Press an idle line key to preselect a trunk + Press LND. Line Keys Availability: All versions. A line key provides an extension user with one-button access to trunks. The extension user just presses a line key to place or answer a call on the trunk. There is no need to dial codes to access or intercept trunk calls. In addition, a line key provides a Busy Lamp Field (BLF) for the trunk to which it is assigned (see the table below). • DS2000 U Slot (02.nn.nn) and DS1000 add new User Pro- grammable Feature Steps. Line Key BLF Indications When the key is: The trunk is: Off Idle or not installed On (red) In use or on Exclusive Hold at a co- worker’s extension On (green) In use at your extension Winking on (red) On System Hold at a co-worker’s extension Winking on (green) On System Hold or Exclusive Hold at your extension Flashing slowly (red) Ringing into the system Flashing slowly (green) Ringing or recalling directly to your extension Quickly redial the last number dialed. Press a line key for one- touch access to an outside line.

DS1000/2000 Product Description Section 3: Features N 59 3 Answering Priority When multiple calls ring an extension simultaneously, the system services the ringing calls in the following order: 1. ICM Key 2. Line Key (from lowest to highest) 3. Loop Key (from lowest to highest) Feature Quick Steps To place a call over a specific trunk using a line key: 1. Lift handset + Press line key + Dial outside number. To answer an incoming trunk call: 1. Lift handset + Press flashing line key. User Programmable Feature (U Slot): # R A L User Programmable Feature (Fixed Slot): # R L Assigns line key ringing mode. Loop Keys Availability: All versions. Loop keys are programmable keys that simplify the way exten- sion users place and answer outside calls. There are two types of loop keys: Switched Loop Keys and Fixed Loop Keys. Switched Loop Keys For incoming calls, Switched Loop Keys provide an appearance for any trunk not assigned to a line key for which the extension has access and ringing. Switched Loop Keys insure that there is a visual appearance for trunks that do not ring an extension’s line keys. For outgoing calls, Switched Loop Keys provide convenient access to the “dial 9” trunk groups. For example, instead of pressing ICM and dialing 90 for trunk group 0, the user can just press the Switched Loop Key and dial 0 instead. Fixed Loop Keys For incoming calls, the Fixed Loop Key works just like a Switched Loop Key. It provides an appearance for any trunk not assigned to a line key for which the extension has access and ringing. For outgoing calls, a Fixed Loop Key is a loop key assigned to a specific trunk group. When the extension user presses the Fixed Loop Key for an outgoing call, they get the first trunk in the group assigned to the key. Answering Priority When multiple calls ring an extension simultaneously, the system services the ringing calls in the following order: 1. ICM Key Loop keys simplify answering and placing calls.

60 N Section 3: Features DS1000/2000 Product Description 2. Line Key (from lowest to highest) 3. Loop Key (from lowest to highest) Feature Operation To answer a call on a Loop Key: 1. Lift handset + Press Switched Loop Key. To place a call on a Loop Key: 1. Lift handset + Press Loop Key + Dial trunk group code (0-8) + Dial outside number. Meet-Me Conference Availability: All versions. With Meet-Me Conference, an extension user can set up a tele- phone meeting with their co-workers. Each party joins the Con- ference by dialing a Meet Me Conference code. Meet Me Conference lets extension users have a telephone meeting — without leaving the office. Users must join the meeting within the Meet-Me Conference interval. The system has two Meet-Me Conference codes (#11 and #12). After a Meet-Me Conference is set up and the Meet-Me Conference interval expires, the code used becomes available for a new meeting. Since Meet-Me Conference is a type of Conference, the system’s Conference capacity determines: G The number of users that can join a Meet-Me Conference and G The number of simultaneous conferences. The following table shows the Conference capacities: The system’s 32 Conference circuits are dynamically allocated as users request them. Feature Quick Steps To set up a Meet-Me Conference: 1. Page parties and announce the Meet-Me Conference code (#11 or #12) + Do not hang up. 2. Press ICM + Dial announced Meet-Me Conference code (#11 or #12). To join a Meet-Me Conference: 1. Listen for paged invitation to join the Conference + Press ICM. Description Capacity Conference circuits 32 Maximum simultaneous users in Conference (total of all Conferences system-wide) 32 Maximum simultaneous conferences 8 Maximum parties in any one Conference (trunks and/or extensions) 8 Set up a multiple-party telephone conversation with your co-workers.

DS1000/2000 Product Description Section 3: Features N 61 3 2. Dial announced Meet-Me Conference code (#11 or #12). Message Waiting Availability: All versions An extension user can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indi- cation is a flashing MW key at the called extension. Answering the Message Waiting automatically calls the extension which left the indication. Message Waiting ensures that a user will not have to recall an unanswered extension. It also ensures that a user will not miss calls when their extension is busy or unattended. Additionally, Message Waiting lets extension users scroll through their Messages Waiting and select a co-worker to call back. An extension user can leave Messages Waiting at any number of extensions. Also, any number of extensions can leave a Message Waiting at the same extension. Feature Quick Steps To leave a Message Waiting: 1. Place Intercom call to co-worker + Press MW + Hang up. MW flashes fast at the extension you call. To answer a Message Waiting: 1. Lift handset + Press MW. To review your Messages Waiting and then select a message for a return call: 1. Do not lift the handset + Press MW. The first extension that left a message displays. Press MW repeatedly to display addi- tional Messages Waiting, if any. 2. When the extension you want to call displays, lift the handset + Press MW. Microphone Mute Availability: All versions. Microphone Mute lets a keyset user turn off their phone’s Handsfree microphone at any time. Once activated, Microphone Mute prevents the caller from hearing conversations in the user’s work area. The user can turn off the Handsfree microphone while their telephone is idle, busy on a call, in DND or while a call is ringing. The microphone stays off until the user turns it back on. While an extension has their microphone muted, incoming Intercom calls announce with a single beep (rather than the normal two beeps). The calling party hears this single beep also when the called extension’s microphone is muted. Leave a Message Waiting request for a return call. Talk to a co-worker in your office without your caller hearing the conversation

62 N Section 3: Features DS1000/2000 Product Description Feature Quick Steps To activate or deactivate Microphone Mute: 1. Press MIC. Modem Cut-Through Availability: DS1000 only. The unique DS1000 Modem Cut-Through feature allows a modem connected to the system's analog modem port to achieve maximum throughput speeds on outside calls. In addition, a sin- gle line set plugged into the modem is a fully functional internal analog telephone at extension 316. This same single line set is also the system's power-failure tele- phone. It directly connects to an outside line if there is a commercial power failure. If you are using Modem Cut-Through or a power-failure telephone, do not use extension 316 for Voice Mail. Monitor / Silent Monitor Availability: All versions. Monitor lets an extension user listen to the conversation at a busy extension. To implement Monitor, an extension user just calls a busy extension and dials the Monitor code. The busy extension and their caller have no indication of the intrusion. There are no tones heard and there is no visual indication that monitoring is occurring. For exam- ple, Monitor could help the supervisor of a service department. The department supervisor could listen to the questions that callers ask without disturbing the service call. Feature Quick Steps 1. Call busy extension + Dial 6 + Listen to the conversation in progress. Multiple Directory Numbers See Call Coverage Keys on page 29. !! CAUTION !! Monitor provides no warning tones prior to intrusion. Monitor may be interpreted as an invasion of privacy. Maximize modem throughput speeds and obtain power failure cut-through on the same port. Monitor a co-worker’s phone conversation without them knowing you are on the phone.

DS1000/2000 Product Description Section 3: Features N 63 3 Music On Hold Availability: All versions. Music on Hold (MOH) plays music to calls on Hold, parked calls, and transferred calls. The music lets the caller know that their call is waiting, not forgotten. Without Music on Hold, the system provides silence to these types of calls. Music on Hold is available from three sources: two internal beep tones and an external source connected to the CPU music input terminals. The external source typically connects to a customer-provided music source (such as a digital announcer, CD player or FM receiver). The system provides a single external music input source. Background Music and Music on Hold share the same external source. For example, if Music on Hold uses a customer-provided program from CD, Background Music uses this source as well. In DS2000, the external music source connects to the CPU’s 8-pin mod jack. In DS1000, the external music source connects to the AUDIO jack. For more on connecting a customer-provided music source, refer to the system’s Hardware Manual. With Music on Hold enabled, transferred callers can optionally listen to ringback or MOH while their call waits at the transfer destination. Note: In accordance with U.S. copyright law, a license may be required from the America Society of Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Music on Hold feature of telecommunications systems. NEC America, Inc., hereby disclaims any liability arising out of the failure to obtain such a license. Names for Extensions and Trunks Availability: All versions. Extensions and trunks can have names instead of just circuit numbers. These names show on a keyset’s display when the user places or answers calls. Extension and trunk names make it eas- ier to identify callers. The user does not have to refer to a direc- tory when processing calls. Extension and trunk names can consist of upper and lower case letters, spaces and punctuation. Extension and trunk names can be up to 15 characters long. Extension names display when placing or answering Intercom calls. Trunk names display when using the following features: G Central Office Calls, Answering G Central Office Calls, Placing G Direct Inward Line G Direct Trunk Access G Directed Call Pickup G Last Number Redial G Line Keys G Loop Keys G Night Service / Night Ring Callers can listen to music while waiting for their call to go through. Names help identify trunks and extension.

64 N Section 3: Features DS1000/2000 Product Description G Park G Speed Dial G Transfer Night Service / Night Ring Availability: All versions. Night Service redirects trunk calls to their night mode destina- tion. Typically, the attendant or supervisor activates Night Ser- vice after normal working hours, when most employees are unavailable to answer calls. There are two basic types of Night Service: Assigned Night Answer and Universal Night Answer. Assigned Night Answer rings extensions directly at Night, providing specific answering points for Night Service calls. (For example, you can program trunks to ring the security station at night.) Universal Night Answer (UNA) allows a user to dial a code to pick up a call ringing the system at night. With UNA, an employee can go to any telephone and dial a UNA code to answer the call. The extension does not need to have a line/loop key assigned for the ringing call. Following are the four basic types of Night Service operation for a trunk. Note that only option 3 enables Universal Night Answer. G Option 1: Key Ring Day and Night The trunk is a Key Ring trunk during the day and at night. An extension’s Night Key (if pro- grammed) controls the day/night mode of the trunk. The trunk will not enable Universal Night Answer pickup. G Option 2: Key Ring During the Day, DIL at Night The trunk is a Key Ring trunk during the day and a DIL at night.An extension’s Night Key (if programmed) controls the day/night mode of the trunk. The trunk will not enable Universal Night Answer pickup. G Option 3: DIL During the Day, Key Ring at Night The trunk is a DIL during the day and a Key Ring trunk at night.The DIL destination’s DND key controls the night mode of the trunk. If the DIL destination is extension 300 (normally the attendant), pressing the DND key also enables Universal Night Answer pickup. G Option 4: DIL Day and Night The trunk is a DIL during the day and at night. The DIL destination’s DND key controls the night mode of the trunk. During the day, the trunk rings the assigned DIL day mode destination extension. At night (after the user presses DND), the trunk rings the programmed DIL night mode destination. Pressing the DND key will not enable Universal Night Answer pickup. By default, key 11 on attendant keyset is a Night key. This allows the attendant to activate the Night Mode system-wide. Feature Operation To activate or deactivate Night Service: 1. Do not lift the handset + Press the Night key. To answer a call that rings a line or loop key at night: 1. Lift handset + Press flashing line or loop key. Use Night Service to reroute calls after hours.

DS1000/2000 Product Description Section 3: Features N 65 3 To answer a call ringing the system at night (UNA Pickup): 1. Press ICM + Dial ** followed by the UNA code (01-04). Off-Hook Signaling Availability: All versions. When a user is busy on a call, Off-Hook Signaling indicates that another caller is trying to get through. Off-Hook Signaling helps important callers get through, without waiting in line for the called extension to become free. After the user hears the off-hook signal, they can use other system features (such as Hold or Park) to process their active call and then answer the waiting call. Off-Hook Signaling for Trunk Calls While a keyset user is on a handset call, Off-Hook Signaling for trunk calls can be: G While on a handset call, a flashing green Ring/Message lamp, line/loop key, and muted off- hook ringing in the telephone speaker. OR G While on a handset or Handsfree call, a flashing green line/loop key and Camp-On tones. This is the default setting. Off-Hook Signaling for trunks occurs for DILs, transferred calls, Voice Mail Automated Atten- dant transfers and Key Ring calls. While Off-Hook Signaling ringing is occurring, use VOL L and VOL M to adjust the volume of ringing. Note that single line telephone users cannot receive off-hook ringing. Off-Hook Signaling for Intercom Calls While an extension user is on a handset call, they can receive Camp-On tones in the telephone handset from a co-worker that called them and dialed 2 to Camp-On. Turn to Call Waiting / Camp- On on page 31 for more on how to set this up. Off-hook ringing for Intercom calls is not available. User Programmable Feature: # O H S Sets up the Off Hook Signaling options for an extension. • DS2000 U Slot (02.nn.nn) and DS1000 add User Program- mable Feature Steps. Off-Hook Signaling helps important callers get through.

66 N Section 3: Features DS1000/2000 Product Description Off-Premise Extensions / On-Premise SLT Extensions Availability: All DS2000 versions. The system is compatible with 500 type (dial pulse) and 2500 type (DTMF) analog telephone devices. This includes telco OPX circuits (DS2000 only), on- premise single line telephones (SLTs), fax machines, modems and Voice Mail ports. The DS1000 and DS2000 systems do not provide the signaling required to light SLT Message Waiting lamps. In DS2000, off-premise SLTs can connect to 2-OPX Modules. On-premise SLTs can connect to 2-OPX Modules or ASTU PCBs. DS2000 ASTU PCBs are available in two models, providing 4 and 8 ports, respectively. Each ASTU port provides power and ring voltage for the connected SLT. ASTU PCBs use system DTMF receiv- ers. The CPU provides 10 DTMF receivers that are shared by all devices connected to ASTU ports. Each DS2000 2-OPX Module provides two OPX ports. The first 2-OPX extension number is the same as the port’s extension number. The second 2-OPX extension number is the first port plus 201. For example, the two extension numbers for the 2-OPX module plugged into extension 314 are 314 and 515. In addition, the 2-OPX Module has its own DTMF receivers (one for each port), internal ring generator and power supply to provide the connected SLT with power and ring voltage. In DS1000, on-premise SLTs connect to dedicated analog ports in the main equipment cabinet. DS1000 does not support off-premise extensions via 2-OPX Modules. Ringing For Incoming Calls On- and Off-Premise single line extensions can ring directly for the following types of calls: G Direct Inward Line (page 40) G Intercom (page 56) G Group Ring (page 52) G Ringdown Extension (page 76) G Transfer (page 92) Feature Quick Steps Refer to the Single Line Telephone Quick Reference Guide (P/N 80000SLT**). One-Touch Keys Available for Personal Speed Dial. Refer to Speed Dial on page 80. • 2-OPX Modules require DS2000 02.00.01. • 2-OPX Modules are not available in DS1000. Connect analog devices such as single line telephones, fax machines and voice mail systems to the system.

DS1000/2000 Product Description Section 3: Features N 67 3 Paging Availability: All versions. Paging lets extension users broadcast announcements to other keyset users and to external Paging speakers. Paging allows a user to locate a co-worker or make an announcement without calling each extension individually. There are two types of Paging: Internal Paging and External Paging. Internal Paging Internal Paging allows extension users to broadcast announcements into 7 internal Paging Zones and All Call (all zone). When a user makes a zone page, the announcement broadcasts to all exten- sions assigned to the specified zone. If the user makes an All Call announcement, the announce- ment simultaneously broadcasts to extensions in all zones. All Call Paging automatically overrides any zone pages already in progress. A system timer can optionally limit the duration of Paging announcements. To simplify Paging access, a keyset can have Programmable Function Keys assigned as Page keys. External Paging When a user pages into Internal All Call Page or Internal page Zone 1, the system simultaneously broadcasts the announcement into the External Paging Zone. In DS2000, access to the external zone is via pins on the CPU’s 8-pin mod jack. In DS1000, access to the external zone is via the AUDIO jack in the main equipment cabinet. Refer to the system Hardware Manual for additional installation details. Page Relay Support Paging can activate system relays. In DS1000, Paging can activate the relay contacts in the DOOR1 and DOOR2 jacks. In DS2000, Paging can activate a single relay located on the CPRU. • DS2000 U Slot (02.nn.nn) and DS1000 add User Program- mable Feature Steps. • Page relay support available in DS2000 U Slot 02.00.04 and higher and DS1000. Paging Key Busy Lamp Indications When the key is: The zone is: Off Idle On (red) A co-worker is Paging into the assigned zone On (green) The extension user is Paging into the assigned zone. Use Paging to broadcast announcements or quickly locate co-workers.

68 N Section 3: Features DS1000/2000 Product Description Feature Quick Steps To make an Internal Paging announcement: 1. Lift handset + Press ICM. 2. Dial *1 and page zone number (1-7 or 0 for All Call) + Make announcement and hang up. OR 1. Lift handset + Press Paging key + Make announcement and hang up. User Programmable Feature: # V P Enables or disables an extension’s ability to receive Paging announcements. Park Availability: All versions. Park places a trunk call in a waiting state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal. Use System Park when you want to have the call wait in one of 10 system orbits (60-69). Personal Park allows you to Park a call at an extension so a co-worker can pick it up. After parking a call, a user can Page the person receiving the call and hang up. The paged party dials a code or presses a programmed System Park key to pick up the call. Many calls can be parked at the same extension, and are retrieved in LIFO (last-in, first-out) order. A call parked in System Park Orbit for too long will recall the extension that initially parked it. The recall duration for System Park Orbits 60-67 is programmable. The recall for System Park Orbits 68 and 69 is permanently fixed at 5 minutes. If the recall remains unanswered, the call diverts to Key Ring. A call parked in Personal Park Orbit for too long will initially recall to the extension at which it is parked. If unanswered there, it recalls to the extension that parked the call. If still unanswered, it diverts to Key Ring. When an extension has System Park keys, the keys provide a Busy Lamp Field (BLF) for the orbit assigned to the key. Feature Quick Steps To Park a call in system orbit: 1. While on a trunk call, press ICM + Dial * + System Park Orbit (60-69) + Hang up. Park Key Busy Lamp Indications When the key is: The Park orbit is: Off Idle On (red) A co-worker has parked a call in the orbit assigned to the key. Single wink on (green) The extension user has parked a call in the orbit assigned to the key. Park a call in orbit so a co- worker can pick it up. With Park, it is not necessary to locate a person to handle their calls.

DS1000/2000 Product Description Section 3: Features N 69 3 OR 1. While on a trunk call, press Park key + Hang up. To retrieve a call from system Park orbit: 1. Lift handset + Press ICM + Dial * + System Park Orbit (60-69). OR 1. Lift handset + Press Park key. To Park a call at an extension (using Personal Park): 1. While on a trunk call, press ICM + Dial * * + Number of extension at which you want to park the call (300-331) + Hang up. To retrieve a call parked at an extension: 1. Lift handset + Press ICM + Dial * * + Number of extension at which the call is parked. Prime Line Preference Availability: All versions. Prime Line Preference allows a keyset user to place or answer a call by just lifting the handset. The user does not have to press a line key, loop key, or the ICM key first. This simplifies handling calls. In programming, you designate a line key, loop key, or the ICM key as a Prime Line Key. With a line or loop key, the trunk or trunk group assigned to that key becomes your Prime Line. With the ICM key, you get Intercom dial tone when you lift the handset. Any number of extensions can have the same Prime Line assignment. There are two types of Prime Line Preference: Idle Prime Line and Intercom Prime Line. Idle Prime Line Idle Prime Line lets a user place or answer a Prime Line call by just lifting the handset. If the Prime Line Key is a line key, lifting the handset places or answers a call on the trunk assigned to the key. If the Prime Line key is a Loop Key, lifting the handset places or answers a call on a trunk assigned to the key. Intercom Prime Line With Intercom Prime Line, an idle extension user hears Intercom dial tone whenever they lift the handset or press SPK. Intercom Prime Line may help the extension user that most often uses Inter- com functions or calls co-workers.If an extension’s Busy Lamp Field is disabled (the default setting in DS1000 and U Slot), the Programmable Function Keys do not go into the DSS mode when the user lifts the handset. Feature Quick Steps To place or answer a call on your Prime Line: To bypass your Prime Line, press another key (e.g., a line or loop key) before lifting the handset. 1. Lift the handset. User Programmable Feature: # P L A Assigns a line, loop, or ICM key as the Prime Line key. • DS2000 U Slot (02.nn.nn) and DS1000 add User Program- mable Feature Steps. Place or answer an outside call on your Prime Line just by lifting the handset.

70 N Section 3: Features DS1000/2000 Product Description Privacy Availability: All versions. An extension with Privacy blocks incoming Barge In attempts and Call Waiting (Camp-On) signals. Privacy helps extension users that don’t want their conversations interrupted. Note that if an extension with Privacy enabled is on a call with an extension with Privacy disabled, they are still subject to Barge In attempts and Call Waiting signals to the non-private extension. Privacy Release Groups Availability: All versions. You can program extensions into Privacy Release Groups to sim- plify sharing trunk calls. Co-workers in the same Privacy Release Group can easily join another group member’s trunk call just by pressing the busy line key. The co-worker immedi- ately joins in unannounced and uninvited. Privacy Release Groups are a quick alternative to Confer- ence where control over the Conference is not required. In a Customer Service group, for example, a supervisor could just press a busy line key to monitor any agent’s call. If desired, an extension user can prevent other members of their Privacy Release Group from inter- rupting their active call. This ensures that group members will not interrupt confidential calls. Any number of extensions can be in the same Privacy Release Group. However, an extension can only be in a single group. Members of the Privacy Release Group must have line keys and access to the trunks they want to share. Privacy Release Groups utilizes a Conference circuit. The following table shows the Conference capacities: The system’s 32 Conference circuits are dynamically allocated as users request them. Feature Operation To join a trunk call with a member of your Privacy Release Group: 1. Press line key. Description Capacity Conference circuits 32 Maximum simultaneous users in Conference (total of all Conferences system-wide) 32 Maximum simultaneous conferences 8 Maximum parties in any one Conference (trunks and/or extensions) 8 Use Privacy to prevent interruptions at high priority extensions. Quickly join in a co- worker’s outside call.

DS1000/2000 Product Description Section 3: Features N 71 3 To prevent a member of your Privacy Release Group from joining your call: 1. Place or answer trunk call on line key + Press line key Press line key again to allow users to join your call. Private Line Availability: All versions. A Private Line is a trunk reserved for a keyset for placing and answering calls. A user with a Private Line knows when impor- tant calls are for them. Additionally, the user has their own trunk for placing calls that is not available to others in the system. There are three types of Private Lines: G Incoming Only The keyset has a Private Line only for incoming calls. The user cannot place a call on the Pri- vate Line. A customer service representative may want an incoming only Private Line to be sure customers can always get through. G Outgoing Only The keyset has a Private Line only for outgoing calls. The Private Line does not ring for incoming calls. A service dispatcher may want an outgoing only Private Line so they can always get in touch with field technicians. G Both Ways The keyset has a Private Line for both incoming and outgoing calls. An executive may want a both ways Private Line that is available only to them for placing and answering calls. You can optionally set up shared Private Lines between a group of co-workers that work closely together. Feature Quick Steps To answer an incoming call on your Private Line: 1. Lift handset. To place a call over your Private Line: 1. Lift handset + Press line key + Dial outside number. Programmable Function Keys Availability: All versions. Each keyset has Programmable Function Keys. These Programma- ble Function Keys simplify placing calls, answering calls and using certain features. You can custom- ize the function of any keyset’s Programmable Function Keys from the User Programmable Features. • DS2000 U Slot (02.nn.nn) and DS1000 add User Program- mable Feature Steps. You can have a line reserved exclusively for your own use. Programmable Function Keys simplify feature operation.

72 N Section 3: Features DS1000/2000 Product Description The 22-Button Standard and Display Tele- phones feature 12 Programmable Function Keys. The 34-Button Display Telephone features 24 Programmable Function Keys. The 34-Button Super Display Telephone also features 24 Programmable Function Keys. The following chart lists the available Programmable Function Key assignments. Feature Quick Steps To use your line or loop key: 1. Press the trunk key. To use your Park key: 1. Press Park key to Park or retrieve call. • Call Coverage • Loop Key, Fixed • Reverse Voice Over • Call Timer • Loop Key, Switched • Save • Group Pickup • Message Center • Speed Dial, Personal • Hotline • Night Key • Speed Dial, System • Intercom Directory Dialing • Page Zones • Split Key • Line Key • Park Orbit • Voice Mail Record Key

DS1000/2000 Product Description Section 3: Features N 73 3 To use your Hotline key: 1. Press key to call Hotline partner. To use your Call Coverage key: 1. Press key to call covered extension or pick up ringing call. You can set up the Call Coverage key for immediate ring, delayed ring, or no ring. To use your Group Call Pickup key: 1. Press key to answer call ringing Pickup Group. You can set up the Group Call Pickup key for immediate ring, delayed ring, or no ring. To use your Page Zone key: 1. Press key to Page into assigned zone. To use your System Speed dial key: 1. Press key to dial stored number. System Speed Dial keys provide no BLF. To use your Personal Speed dial key: 1. Press key to dial stored number. Personal Speed Dial keys provide no BLF. To use your Call Timer key: 1. Press key to start or stop the Call Timer. If you have an Automatic Call Timer Key, the timer will start automatically after you place or answer an outside call. To use your Voice Mail Record key: 1. Press key to record conversation in mailbox. You must have Voice Mail installed to use this key. A voice prompt and a periodic beep will remind you that your calls are being recorded. To use your Night key: 1. Press key to put the system in the night mode. To use your Split key: Turn to the Split feature on page 82. To use your ICM Directory key: 1. Press key to access Intercom Directory Dialing. To use your Reverse Voice Over key: 1. While on a handset call, press key to place Private Intercom call to covered extension. To use your Message Center key: 1. Press key to see how many messages are waiting in the Message Center. OR Lift the handset or press SPK + key to call Message Center mailbox. To use your Save key: 1. While on a call, press key to Save the number you just dialed. OR While idle, press key to redial a previously saved number. Save keys provide no BLF. User Programmable Feature: # K P Assigns functions to Programmable Function Keys.

74 N Section 3: Features DS1000/2000 Product Description Pulse to Tone Conversion Availability: All versions. An extension can use Pulse to Tone Conversion while placing a trunk call to change the dialing mode from dial pulse to DTMF. For a system in a dial pulse area, this permits users to access DTMF services (such as telephone banking) from their DP area. Pulse to tone conversion also helps dial pulse callers use another company’s automated attendant dialing options. The user can, for example: G Place a call to their bank over a DP trunk. G After the banking service answers, wait 6 seconds. (The system automatically converts dialing to DTMF.) G Dial additional banking options. Refer to Central Office Calls, Answering on page 34 and Central Office Calls, Placing on page 35 for the specifics on setting up your trunk calling. Feature Quick Steps To convert your phone’s dialing to DTMF after placing your call on a DP trunk: 1. Dial initial digits for call + Wait 6 seconds + Dial additional digits. Removing Trunks and Extensions From Service Availability: All versions. Supervisors and attendants can remove problem trunks and extensions from service. This helps ensure maximum system performance. For example, the attendant can busy-out a noisy trunk or problem extension until service personnel can repair the problem. The trunk or extension then appears busy to all callers. Following repair, the attendant or supervisor can return the trunk to service. The extension or trunk removed from service shows as busy on the appropriate key (e.g., line key or Hotline key). The port activity LED on the DS2000 ATRU PCB indicates that the trunk is busy. Feature Quick Steps To remove or return an extension or trunk to service: 1. Press ICM and dial #40. 2. Dial the number of the extension or trunk you want to remove or return to service. 3. Dial 4 to return or Dial 6 to remove + Press SPK to hang up. Use special services (such as telephone banking) over dial pulse trunks. Temporarily remove problem extensions and trunks from service until they can be repaired.

DS1000/2000 Product Description Section 3: Features N 75 3 Reverse Voice Over Availability: All versions. While on a handset call, Reverse Voice Over lets a busy keyset user make a private Intercom call to an idle co-worker. The busy user just presses and holds down a programmed Reverse Voice Over key to make a private call to the assigned co-worker. The initial caller cannot hear the Reverse Voice Over conversation. The private Intercom call continues until the Reverse Voice Over caller releases the key. The initial handset call can be a trunk call or an Intercom call. An extension can have Reverse Voice Over keys for more than one co-worker. Reverse Voice Over could help a salesperson, for example, when placing a call to an important cli- ent. The salesperson can talk with the client and give special instructions to an assistant — without interrupting the initial call. When the keyset is idle, the Reverse Voice Over key functions the same as a Hotline key. (You cannot, however, use it to Transfer calls.) The key also shows at a glance the status of the associated extension: Reverse Voice Over uses a system Conference circuit while it is active. The following table shows the system’s Conference capacities: The system’s 32 Conference circuits are dynamically allocated as users request them. Feature Quick Steps To place a Reverse Voice Over call: 1. While on a handset call, press and hold your Reverse Voice Over key. To return to your initial caller: 1. Release your Reverse Voice Over key. Reverse Voice Over Busy Lamp Indications When the key is: The covered extension is: Off Idle or not installed On Busy or ringing Flashing fast In Do Not Disturb Description Capacity Conference circuits 32 Maximum simultaneous users in Conference (total of all Conferences system-wide) 32 Maximum simultaneous conferences 8 Maximum parties in any one Conference (trunks and/or extensions) 8 Privately call a co-worker while you’re busy on your handset.

76 N Section 3: Features DS1000/2000 Product Description To place a call to your assigned Reverse Voice Over destination: 1. While your telephone is idle, press your Reverse Voice Over key. Ring Groups Refer to Group Ring on page 52 for more information. Ringdown Extension Availability: All versions. A Ringdown Extension automatically calls a co-worker, Voice Mail, a Ring Group or a UCD Hunting group when the user lifts the handset. The call automatically goes through — there is no need for the user to dial digits or press additional keys. Ring- down extensions are frequently used for lobby phones, where the caller just lifts the handset to get the information desk. Feature Quick Steps To use Ringdown Extension: 1. Lift handset or press SPK. To bypass Ringdown (if your keyset is set up as a Ringdown Extension): 1. Before lifting the handset or pressing SPK, press ICM, a Line key or a Programmable Func- tion Key Ringing Line Preference Availability: All versions. Ringing Line Preference lets a keyset user answer a ringing call by just lifting the handset. For a user that primarily answers calls, Ringing Line Preference ensures that ringing calls have priority. The tables below show the interaction between Ringing Line Prefer- ence and other features for both handset and headset calls. • DS2000 U Slot (02.nn.nn) and DS1000 add User Program- mable Feature Steps. Call another extension, group or Voice Mail just by lifting the handset. Simply lift the handset to answer a ringing call.

DS1000/2000 Product Description Section 3: Features N 77 3 Table 2: Ringing Line Preference for Handset Calls Feature Keyset Attendant RLP = Y RLP = N RLP = Y RLP = N Does lifting the handset answer the ringing call? Intercom (page 56) Ringing Intercom calls Yes Yes Yes1 Yes1 Key Ring (page 57) (Line/Loop Keys) Yes No Yes No Transfer (page 92) Yes No Yes No Direct Inward Line (page 40) Yes No Yes No Group Ring (page 52) Yes Yes N/A N/A Extension Hunting (page 47) (Call to UCD master) Yes Yes No No Call Coverage Keys (page 29) No No No No Group Call Pickup (page 51) No No No No 1Ringing Line Preference will not answer a call ringing the Operator Call Key. Table 3: Ringing Line Preference for Headset Calls Feature Keyset Attendant RLP = Y RLP = N RLP = Y RLP = N Does pressing SPK while in the Headset mode answer the ringing call? Intercom (page 56) Ringing Intercom calls Yes Yes Yes Yes Key Ring (page 57) (Line/Loop Keys) Yes No Yes No Transfer (page 92) Yes No Yes No Direct Inward Line (page 40) Yes No Yes No Group Ring (page 52) Yes Yes N/A N/A Extension Hunting (page 47) (Call to UCD master) Yes Yes No No Call Coverage Keys (page 29) No No No No Group Call Pickup (page 51) No No No No

78 N Section 3: Features DS1000/2000 Product Description When multiple calls ring an extension simultaneously, the system services the ringing calls in the following order: 1. ICM Key 2. Line Key (from lowest to highest) 3. Loop Key (from lowest to highest) Feature Quick Steps To use Ringing Line Preference: 1. Lift handset or press SPK. To bypass Ringing Line Preference: 1. Before lifting the handset or pressing SPK, press ICM, a Line key or a Programmable Func- tion Key. User Programmable Feature: # R L P Enables or disables Ringing Line Preference. Save Number Dialed Availability: All versions. Save Number Dialed permits an extension user to save their last outside number and easily redial it later on. For example, an extension user can recall a busy or unanswered number without manually dialing the digits. The system retains the saved number until the user stores a new one in its place. Save Number Dialed saves in system memory a dialed number up to 32 digits. The system remem- bers the digits regardless of whether the call was answered, unanswered or busy. The system nor- mally uses the same trunk as for the initial call. However, if that trunk is busy and is part of a trunk group, Save Number Dialed will automatically select the next trunk in the group. The user can also preselect a specific trunk if desired. Save Number Dialed requires a uniquely programmed Programmable Function Key or DSS Con- sole Key. Feature Quick Steps To save the outside number you just dialed (up to 32 digits): 1. Press Save Number Dialed Key. To redial a saved number: 1. (Optional) Press a line key to preselect a trunk for the call + Press Save Number Dialed key. Save the number you just dialed for quick redialing.

DS1000/2000 Product Description Section 3: Features N 79 3 Selectable Display Messaging Availability: All versions. An extension user can select a preprogrammed Selectable Dis- play Message for their extension. Display keyset callers see the selected message when they call the user’s extension. Selectable Display Messaging provides personalized text messaging. For example, an extension user could select the message “GONE FOR THE DAY.” Any display keyset user calling the extension would see the message. Other than displaying the message, the system puts the call though normally. There are 16 Selectable Display Messages (01-16), set up in system programming. Messages 01-09 are preset by default, but can be changed to meet the site requirements. Messages 10-16 are initially undefined. Any message can be appended by the extension user. For example, a user could select message 09 (OUT UNTIL) and append the time they are expected back (e.g., 5:00). The total length of the message plus any user appended entries cannot exceed 20. Selectable Display Messages can- not begin with numbers. Following are the 16 default Selectable Display Messages. Table 4: Selectable Display Messages Option Default Message 01 CALL (plus 15 user entries) Message 02 BACK BY (plus 12 user entries) Message 03 MEETING IN RM (plus 4 user entries) Message 04 OUT TO LUNCH (plus 7 user entries) Message 05 GONE FOR THE DAY (plus 3 user entries) Message 06 ON VACATION (plus 8 user entries) Message 07 ON BUSINESS TRIP (plus 3 user entries) Message 08 IN THE MEETING (plus 7 user entries) Message 09 OUT UNTIL (plus 10 user entries) Message 10 Undefined (up to 20 characters) Message 11 Undefined (up to 20 characters) Message 12 Undefined (up to 20 characters) Message 13 Undefined (up to 20 characters) Message 14 Undefined (up to 20 characters) Message 15 Undefined (up to 20 characters) Message 16 Undefined (up to 20 characters) While you’re away from the phone, display telephone callers can receive personalized text messages you set up.

80 N Section 3: Features DS1000/2000 Product Description Feature Quick Steps To select a Selectable Display Message: 1. Press ICM + Dial *38 + Message number (01-16). You can press VOL L or VOL M to scroll through the messages instead of dialing the message number. 2. Press HOLD + Enter any additional characters or digits + Press HOLD + Press SPK to hang up. To cancel a Selectable Display Message: 1. Press ICM + Dial *30 + Press SPK to hang up. Silent Monitor See Monitor / Silent Monitor on page 62. Single Line Telephones Refer to Off-Premise Extensions / On-Premise SLT Extensions on page 66 for more. Soft Keys See Interactive Soft Keys on page 56. Speed Dial Availability: All versions. Speed Dial gives an extension user quick access to frequently called numbers. There are two types of Speed Dial: System and Personal. Speed Dial numbers can be up to 30 digits long, using 0-9, # and *. Every Speed Dial can have a programmed name up to 16 characters long. The name shows in the telephone display as the Speed Dial number dials out. Speed Dial can store outside numbers and Intercom digits. The capability to store Intercom digits provides the user with “one-touch” access to features they use most often. For example, a user can have a Speed Dial bin that simplifies forwarding calls to Voice Mail or a co-worker. System Speed Dial System Speed Dial gives every extension access to the same set of stored numbers. The system pro- vides up to 1000 System Speed Dial numbers. Depending on the system option selected, the system provides either 10, 100 or 1000 System Speed Dial numbers. • In DS2000 U Slot (02.nn.nn) and DS1000, the Super Dis- play telephone display shows the first 10 characters of the programed Personal Speed Dial name (or first 10 digits of the stored number if there is no name). • DS2000 U Slot and DS1000 also add new User Program- mable Feature steps. Instead of dialing a long telephone number to reach a client or customer, use Speed Dial instead. Also, store Intercom digits for quick access to commonly used features.

DS1000/2000 Product Description Section 3: Features N 81 3 Personal Speed Dial Personal Speed Dial provides extensions with 20 numbers stored privately for their own use. The Per- sonal Speed Dial keys on a DSS Console access the same bins as the extension to which it is attached. Unique Speed Dial Entries In addition to the digits 0-9, # and *, you can enter the following for additional dialing options: Storing Trunk Routing in a Speed Dial Bin When you program a Speed Dial bin, you can select either a trunk or a Trunk Group over which the call should route. For example, you can enter 1 for trunk 1 or 90 for Trunk Group 0. Centrex Compatibility Speed Dial offers unique compatibility with connected Centrex services. A Speed Dial number can accommodate both placing a new call and outdialing the stored Speed Dial number on an active Centrex trunk. This enables features such as Centrex Transfer and Conference. Refer to the Speed Dial feature in your Software Manual for more on this unique capability. Feature Quick Steps Personal Speed Dial To Program a Personal Speed Dial Number: 1. With U Slot software: Dial #SP. With Fixed Slot software: Press ICM and dial ##. 2. Dial the Personal Speed Dial bin number (701-720). or Press Personal Speed Dial Key (for bins 1-10), or Press DIAL and the Personal Speed Dial Key for bins 11-20. 3. Press HOLD. 4. Enter the trunk number you want the system to use when dialing your stored number, OR Enter the Trunk Group number you want the system to use when dialing your stored number (e.g., 90 for Trunk Group 0) OR Skip this step if you want to enter Intercom codes. 5. Press HOLD + Enter the number you want to store (up to 30 digits long) + Press HOLD. 6. Enter a name for the Speed Dial number + Press HOLD. 7. Repeat from step 2 to program another bin number, or press SPK to exit. To dial a Personal Speed Dial Number: 1. Press ICM and dial #. 2. Dial the Personal Speed Dial bin number (701-720). For one-button access to your Personal Speed Dial numbers: 1. Press Personal Speed Dial Key for bins 1-10, or Press DIAL then Personal Speed Dial key for bins 11-20, or Press Programmable Function key for Personal Speed Dial bin. For this option Use this key: Pause MIC Flash FLASH

82 N Section 3: Features DS1000/2000 Product Description System Speed Dial To Program a System Speed Dial Number: 1. With U Slot software: Dial #SP. With Fixed Slot software: Press ICM and dial ##. 2. Dial the System Speed Dial bin number (normally 200-299) + Press HOLD. 3. Enter the trunk number you want the system to use when dialing your stored number, OR Enter the Trunk Group number you want the system to use when dialing your stored number (e.g., 90 for Trunk Group 0). 4. Press HOLD + Enter the number you want to store (up to 30 digits long) + Press HOLD. 5. Enter a name for the Speed Dial number + Press HOLD. 6. Repeat from step 2 to program another bin number, or Press SPK to exit. To dial a System Speed Dial Number: 1. Press ICM and dial #. 2. Dial the System Speed Dial bin number (normally 200-299), or Press Programmable Function Key for System Speed Dial bin. User Programmable Feature (U Slot): # S P User Programmable Feature (Fixed Slot): ICM # # Bin Allows user to program Personal and System Speed Dial numbers. Split (Alternate) Availability: All versions. With Split, an extension user can split (alternate) between a cur- rent call and a new call. Split lets the extension user easily alter- nate between the calls without joining (Conferencing) the parties together. Feature Quick Steps To Split between your current Intercom call and a new Intercom call: 1. Press HOLD to place your current Intercom call on Hold, then hang up. 2. Place or answer Intercom call + Press the Split key to switch between your two Intercom calls. To Split between your current trunk call and an Intercom call: 1. Press ICM to place trunk call on Hold, then hang up. 2. Place or answer waiting Intercom call + Press the Split key to switch between the Intercom call and the trunk call. To Split between your current Intercom call and a trunk call: 1. Press HOLD to place your current Intercom call on Hold. 2. Answer trunk call + Press the Split key to switch between your two calls. To Split between your current trunk call and a waiting trunk call: 1. Press ICM to place your current trunk call on Hold, then hang up. 2. Place or answer new trunk call + Press the Split key to switch between your two calls. Switch between active calls without Conferencing the calls together.

DS1000/2000 Product Description Section 3: Features N 83 3 Station Message Detail Recording Availability: All versions. Station Message Detail Recording (SMDR) provides a record of the system’s trunk calls. Typically, the record outputs to a customer-provided printer, terminal or SMDR data collection device. SMDR allows you to monitor the usage at each extension and trunk. This makes charge-back and traffic management easier. SMDR includes both incoming and outgoing calls, and can be turned off system-wide or selectively for each trunk. The SMDR call record outputs when the call completes. The system assigns the SMDR record to the last extension on the call. For example, if extension 306 answers the call, talks for 20 minutes, and then Transfers the call to extension 302, extension 302 “owns” the entire call record as soon as they hang up. The system buffers 50 SMDR call records. When the SMDR buffer fills, new call records will over- write previously buffered call records. Sample SMDR Report Following is a sample SMDR report: Station Message Detail Recording 05/07/1999 09:10P ---+---+--------------------------------+----------+---------+--------+--- Sta|Lin| Number Dialed | Account | Start |Duration| T ---+---+--------------------------------+----------+---------+--------+--- 306| 01| 12039265400| |09:10:18P|00:00:05|OUT 306| 01| 19055072888| |09:10:48P|00:01:13|OUT 301| 02| -| |09:12:13P|00:01:12|IN 304| 01| -| |09:12:07P|00:01:20|IN 306| 01| 18003651928| |09:15:38P|00:00:14|OUT Note: In Fixed Slot systems, the last column is only 1 character long (O = Outgoing and I = Incoming). • DS2000 U Slot (02.nn.nn) and DS1000 expand the last col- umn of the report from 1 to 3 characters. SMDR provides a printed record of your calls.

84 N Section 3: Features DS1000/2000 Product Description System Programming Backup and Restore Availability: DS2000 only. You can use PC Card P/N 85880 to back up and restore your site data. Each PC card can store up to 16 complete data bases. In addition, you can assign a name (up to 10 characters long) to each stored data base. The PC Card provides a permanent, non-volatile backup of all the site’s programming. If you have backed up your site data to a PC Card, for example, you can easily restore all site programming after an extended power failure. System Programming Password Protection Availability: All versions. Programming 1704 - DSS Console Key Assign- ments requires DS2000 U Slot (02.nn.nn) and DS1000. The system controls access to the programmable options according to the programming password the administrator enters. There are three password levels: • Fixed Slot 01.nn.nn provides 12 data base storage addresses on PC Card P/N 80050-V**.**.**. • U Slot 02.00.00 provides 8 data base storage addresses on PC Card P/N 80050-V02.00.00. • U Slot 02.00.01 and higher provide 16 data base storage addresses on PC Card P/N 85880. Logging On with this Password: Gives you access to these programs: System Administrator 1 (level 1) Password = 0000 0302 - System Identification 1101 - System Speed Dial Numbers System Administrator 2 (level 2) Password = 9999 0302 - System Identification 0801 - Selectable Display Messages 1101 - System Speed Dial 1701 - Programmable Function Key Assignments 1702 - Personal Speed Dial 1703 - DSS Key Assignment 1704 - DSS Console Key Assignments Installer (level 3) Password - 372000 All Backup and restore site data to a PC card. Control access to system programming.

DS1000/2000 Product Description Section 3: Features N 85 3 System Timers Availability: All versions. The system-wide timers allow the administrator to tailor system performance to meet the specific application requirements. Review the table below for a description of each timer. Table 5: System Timers Option Description Park Orbit Use this timer to set how long a call stays in System Park Orbit before it recalls the extension that parked it. This timer is for orbits 60-67 only. The recall for orbits 68 and 69 is fixed at 5 minutes. Transfer Recall Use this timer to set how long a transferred call rings the destina- tion extension before recalling the extension from which it was initially transferred. This option pertains to all idle extensions, as well as busy multibutton extensions. Note that this timer does not control how long a transferred call rings a busy operator. Intercom Inter-digit When an extension user places a call, they must dial each suc- ceeding digit within this interval. Meet-Me Conference When a user initiates a Meet-Me Conference, the system waits this interval for the Paged parties to join the call. Dialing Pause For Automatic Route Selection, the system waits this interval when it encounters a pause in an ARS Dial Treatment. For Speed Dial, the system waits this interval when it encounters a pause in a Speed Dial bin. Page Duration Use this timer to set the maximum length of Page announce- ments. Door Unlock When a single line (2500 type) user hookflashes while talking to a Door Box, the Door Box strike opens for this interval. DIL No Answer This timer sets how long a DIL rings an idle extension before Key Ring occurs. Key Ring rings all extensions programmed to ring for that line. Trunk Revert This timer sets how long Hold Recall rings the extension that placed the call on hold before Key Ring occurs. Key Ring rings all extensions programmed to ring for that line. This timer also sets how long a Transfer Recall rings the exten- sion that initially transferred the call before Key Ring occurs. Trunk Delay Ring Use this timer to set how long the system waits before ringing an extension that has the Delayed Ringing option enabled. Use the system-wide timers to tailor the system to the site’s requirements.

86 N Section 3: Features DS1000/2000 Product Description System Timers, Stations Availability: All versions. The system provides many station timers that the administrator can customize. Review the tables below for a description of each station timer. ACD/UCD Overflow This timer sets when UCD overflow occurs. When all UCD agents are busy, a queued call rings for this interval and then overflows to the UCD Overflow destination. Number of Password Attempts Use this option to set how many times the system allows a user to enter the incorrect programming password before locking them out. Program Lockout Time Once the system locks out a user, it will wait this interval before allowing the user to reenter the programming mode. Force Program Exit If a telephone in the programming mode is inactive longer than this interval, the system automatically cancels the programming mode and makes the telephone idle. Table 6: Station Timers Option Description Hold Recall Use this timer to set how long a call stays on Hold before it recalls the extension that initially placed it on Hold. Exclusive Hold Use this timer to set how long a call stays on Exclusive Hold before it recalls the extension that initially placed it on Exclusive Hold. Call Forward Ring No Answer When Call Forwarding Ring No Answer is enabled, this timer sets how long a forwarded call rings an unanswered extension before routing to the forwarding destination. Also use this timer to set how long a transferred call rings a busy operator extension before recalling the extension from which it was initially transferred. Note that this timer does not control how long a transferred call rings any other busy extension. Call Waiting Tone Interval Use this timer to set the interval between Call Waiting tones. Also use this timer to set the interval between Off Hook Signal- ing alert tones. Call Coverage Delay For extensions with Delayed Ringing Call Coverage keys, this timer sets how long a call flashes the key at an extension before it starts to ring. Table 5: System Timers (Continued) Option Description Adjustable station timers allow the system to more precisely meet the site requirements.

DS1000/2000 Product Description Section 3: Features N 87 3 Number of Extended Rings If an extension’s Class of Service enables Extended Ringing, use this timer to set the duration of the Extended Ringing. Drop Pulse Send Use this timer to set the duration of the ASTU PCB drop pulse. This pulse is sent from the ASTU PCB to the connected analog device to initiate a disconnect. DTMF Detect Use this timer to set the DTMF detection threshold for single line (analog device) ports. If the analog device sends a DTMF signal longer than this interval, the system recognizes it as a valid DTMF tone and decodes it. If the DTMF signal is equal to or less than this interval, the system ignores it. Ring No Answer Hunt Use this timer to set the Extension Hunting Ring No Answer Time. A call will ring a hunt group member extension for this interval before automatically cycling to the next extension in the group. Table 6: Station Timers (Continued) Option Description

88 N Section 3: Features DS1000/2000 Product Description Following is a summary of Analog Station Timers. Table 7: Analog Station Timers Option Description Loop Current Use this option to set the maximum allowed loop current for the system’s ASTU PCBs. Normally choose 25mA for short loops and 35mA for long loops. In general, a long loop is 3000 feet or longer and a short loop is less than 3000 feet. Minimum Break Time This timer defines the minimum amount of time the loop must be opened to properly decode the dial pulse digits sent from ana- log devices connected to ASTU PCBs. Maximum Break Time This timer defines the maximum amount of time the loop must be opened to properly decode the dial pulse digits sent from ana- log devices connected to ASTU PCBs. Minimum Make Time This timer defines the minimum amount of time the loop must be closed to properly decode the dial pulse digits sent from ana- log devices connected to ASTU PCBs. Maximum Make Time This timer defines the maximum amount of time the loop must be closed to properly decode the dial pulse digits sent from ana- log devices connected to ASTU PCBs. Minimum Hookflash Time For ASTU PCBs, this timer defines the minimum amount of time the loop must be opened before the system starts to detect a transfer or hang up sequence. Open loop intervals shorter than the setting are ignored by the ASTU PCB. Maximum Hookflash Time For ASTU PCBs, this timer defines the maximum amount of time the loop can be opened in order for the system to detect a Transfer sequence. Open loop intervals longer than the setting are interpreted as hang up. Minimum Off-Hook Time For ASTU PCBs, this timer defines how long a connected analog device must remain off-hook before the system recognizes the off-hook status. Off-Hook Guard Time The ASTU PCB waits this interval after an analog device hangs up before accepting any additional input from the device. This timer helps prevent erroneous detection due to hardware stabilization. Dial Pulse Guard Timer The ASTU PCB waits this interval between dial pulse digits before attempting to detect any additional DP digits. This timer helps prevent erroneous DP dialing due to hardware stabilization. Loop Disconnect Time When the far end disconnects, the ASTU PCB opens the loop to the connected analog device for this interval. Ring/MW Wait Period Time This timer determines the ringing sequence for the devices con- nected to ASTU PCBs.

DS1000/2000 Product Description Section 3: Features N 89 3 System Timers, Trunks Availability: All versions. The system provides many trunk timers that the administrator can customize. Review the table below for a description of each trunk timer. Table 8: Trunk Timers Option Description Line Response When the system fails to detect loop current on a trunk, it will wait this interval before marking the trunk as defective. Dial Tone Detect When the system seizes a line to place a Speed Dial call, it waits this interval for dial tone before outdialing the call. PBX/Centrex Flash Use this timer to set the Flash interval. When a user flashes a trunk, the system opens the trunk circuit for this interval. Force Idle (Trunk Guard Time) Use this timer to set the guard time for trunks. When the system disconnects a trunk (e.g., after a user hang up), the system keeps the line idle until this timer expires. The Trunk Guard Time helps prevent call collisions. Minimum Ring Detection Timer Use this timer to set the threshold for ring detection. If the ring signal is longer than this interval, the system interprets the signal as valid ringing. If the signal is equal to or shorter than this inter- val, the system ignores the ringing. DP Make Timer Use this timer to set the duration of the Dial Pulse Make signal (i.e., relay closed). This is the “on” time in a Dial Pulse digit. DP Break Timer Use this timer to set the duration of the Dial Pulse Break signal (i.e., relay open). This is the “off” time in a Dial Pulse digit. DP Interdigit Timer Use this timer to set the duration of the Dial Pulse Interdigit sig- nal (i.e., time between digits). Manual DTMF Tone On This timer sets the duration of DTMF digits for trunk calls man- ually dialed by an extension user. This is required because the system buffers the digits the user dials. Manual DTMF Tone Off This timer sets the duration of the interval between DTMF digits for trunk calls manually dialed by an extension user. This is required because the system buffers the digits the user dials. Speed Dial DTMF Tone On This timer sets the duration of DTMF digits for Speed Dial trunk calls automatically dialed by the system. Speed Dial DTMF Tone Off This timer sets the duration of the quiet time between DTMF dig- its for Speed Dial trunk calls automatically dialed by the system. Loop Current Detection Time For loop start trunks, loop current must be present for this inter- val before the system seizes the trunk. Customize critical trunk timers for compatibility with the connected telco or PBX/ Centrex.

90 N Section 3: Features DS1000/2000 Product Description Tandem Trunking / Unsupervised Conference Availability: All versions. Tandem Trunking allows an extension user to join two outside callers in a trunk-to-trunk conference. The extension user can then drop out of the call, leaving the trunks in an Unsupervised Conference. The extension user that established the Conference is not part of the conversation. The Conference continues until either outside party hangs up. Tandem Trunking uses a Conference circuit. The following table shows the system’s Conference capacities: Far End Disconnect Use this timer to set the loop disconnect interval for trunk calls. If the system detects a loop current interruption longer than this interval it assumes the telco has disconnected the trunk. It then returns the trunk to idle. Minimum Single Ring Detection Timer The system uses this timer to detect valid ringing signal from the connected telco or PBX. Valid single ring must be longer than this interval. Minimum Double Ring Detection Off Timer The system uses this timer to detect valid double ring from the con- nected PBX. Valid double ring must be longer than this interval. Maximum Double Ring Detection Off Timer The system uses this timer to detect valid double ring from the connected PBX. Valid double ring must be less than this interval. Ringing Signal End Detect Timer If the ringing signal on a trunk call is interrupted for longer than this interval, the system assumes ringing has stopped and termi- nates the call. P.F. Recovery Detect Timer When the ATRU PCB recovers from a power failure, it checks the power failure trunk (trunk 1) for loop current for the P.F. Recovery Detect interval. If loop current is detected, it assumes the Power Failure Telephone is still connected and does not tear down the call. If loop current is not detected, the ATRU PCB switches the trunk out of the power failure mode. Description Capacity Conference circuits 32 Maximum simultaneous users in Conference (total of all Conferences system-wide) 32 Maximum simultaneous conferences 8 Maximum parties in any one Conference (trunks and/or extensions) 8 Table 8: Trunk Timers (Continued) Option Description Join two callers in Conference, leave the call and let their conversation continue.

DS1000/2000 Product Description Section 3: Features N 91 3 The system’s 32 Conference circuits are dynamically allocated as users request them. Feature Quick Steps To set up a tandem call (Unsupervised Conference): 1. Establish trunk call + Press CONF. 2. Place or answer trunk call + press CONF to set up the Conference + Hang up. To disconnect a tandem call (using Forced Trunk Disconnect): 1. Press line key for busy trunk. or Press ICM and dial the trunk’s Direct Trunk Access code (e.g., 401 for trunk 1) + Dial # to disconnect the line. To Barge In on a tandem call: 1. Press line key for busy trunk, or press ICM and dial the trunk’s Direct Trunk Access code (e.g., 401 for trunk 1) + Dial 4. Time and Date Availability: All versions. The system Time and Date appears on: GDisplay Telephones GStation Message Detail Recording reports The system administrator can change the time and date from the system programming mode. Although the data is entered in 24-hour format, it always displays in 12-hour format (e.g., 1300 = 1:00PM). User Programmable Feature: # T D Sets the system time and date. Toll Restriction Availability: All versions. Toll Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, the system administrator can control long distance costs. The system applies Toll Restriction according to an extension’s Toll Restric- tion Level. For each of the 7 Toll Restriction Levels, the administrator can enable or disable the fol- lowing options. G Active Dial Pad (Continuous Dialing) Active Dial Pad continuously enables the telephone dial pad. This is important if co-workers typically use dial-up services (such as automated banking) or frequently dial into Voice Mail systems. With Active Dial Pad disabled, the system disables the telephone dial pad 6 seconds after the user has dialed their last digit. Toll Restriction controls Active Dial Pad for both incoming and outgoing calls. • DS2000 U Slot (02.nn.nn) and DS1000 add User Program- mable Feature Steps. The time and date shows on telephone displays and prints on system reports. Use Toll Restriction to help you control the costs of outgoing long distance calls.

92 N Section 3: Features DS1000/2000 Product Description G N11 Dialing N11 Dialing enables or disables an extension’s ability to use N11 services such as directory assistance (411) and repair (611). Consider enabling this option if the connected telco charges by the call (i.e., meters) these services. Note that the system never restricts a user from dial- ing 911 or 1 + 911. (Toll Restriction uses the NPA Dialing table to control 1 + N11 dialing.) G 0 + Dialing 0 + Dialing enables or disables an extension’s ability to manually dial 0 + (operator assisted) calls. These calls typically include collect calls and credit card calls. Be sure to disable this option if you don’t want co-workers making these types of calls. The setting of 0 + Dialing does not affect the operation of international dialing (see the option immediately following). G International (011) Dialing Use the International Dialing option to restrict extension access to high-cost international (011) dialing. You can, for example, enable international dialing for high priority users and executives while disabling international dialing for all other co-workers. G Equal Access (10XXX) Dialing Equal Access allows users to select long distance carriers other than your primary carrier. Your primary carrier is the long distance provider you access when you seize a trunk and dial 1. To reach another provider, dial 10 and that provider’s three-digit code (e.g., 10321). The system does not restrict the numbers dialed after the Equal Access code, but can prevent users from dialing specific 10XXX codes. Enter the codes you want to deny or allow in the 10XXX Toll Restriction Table. G NXX Dialing NXX Dialing provides restriction for calls not exceeding 7 digits that begin with the digits 2- 9. These are typically local exchanges. Enter the codes you want to deny or allow in the NXX Dialing Toll Restriction Table. You might want to prevent local calling to all exchanges that are not in the immediate vicinity of your company. G NPA Dialing NPA Dialing performs 3-digit analysis on numbers dialed that exceed 7 digits and are not 0+, 011, or 10XXX calls. Enter the codes you want to deny or allow in the NPA Dialing Toll Restriction Table. To control long distance costs, for example, you might want to limit NPA calls to in-state or neighboring state area codes. Note that if a number is allowed or denied by NPA Dialing, it can be further allowed or denied by 6-Digit Analysis below. G 6-Digit Analysis (NPA + NXX translation) The 6-Digit Analysis option evaluates both the NPA and NXX component of the number dialed. Enter the 6-digit codes you want to deny or allow in the 6-Digit Analysis Toll Restric- tion Table. This option allows for more flexible Toll Restriction assignments. For example, you can allow calls only to the area code and exchange for your out-of-state branch and restrict all other exchanges within that area code. Transfer Availability: All versions. Transfer permits an extension user to send (i.e., extend) an active trunk call to any other extension in the system, a Ring Group, UCD Hunting Group or Voice Mail. With Transfer, any exten- sion user can quickly send a call to the desired co-worker. A call a user transfers automatically recalls if not picked up at the destination extension. If still unan- swered, the call diverts to Key Ring. This assures that users do not lose or inadvertently abandon their transfers. Send the trunk call you are on to a co-worker.