Genee World G-Touch Operation & User’s Manual

Outer Appearance ..............................................................................................................8 Control Panel ........................................................................................................................9 Interface Panel ..................................................................................................................10 Functions of remote controller ...................................................................................11 Basic Operation...................................................................................................................................12 Power On.............................................................................................................................12 Power Off.............................................................................................................................12 Software Installation.........................................................................................................13 Software Uninstall.............................................................................................................13 Software Calibrate.............................................................................................................14 Assemble OPS Computer.................................................................................................................18 Select Signal Channel........................................................................................................................18 Menu.......................................................................................................................................................19 Times.......................................................................................................................................................21 Channel..................................................................................................................................................22 Picture.....................................................................................................................................................26 Setting....................................................................................................................................................27 Multi-Media..........................................................................................................................................29 Eco Mode...............................................................................................................................................29 Serial Port Control...............................................................................................................................31 Specifications of PC Mode (VGA Input)......................................................................................35 Formats Supported by USB Mode................................................................................................36 FAQ & Troubleshooting.....................................................................................................................37 Maintenance Tips...............................................................................................................................37 Specifications.......................................................................................................................................38 Table Of Contents

cause personal injury in places out of the reach of children. • Do not use any types of power cables other than those provided together with the product to prevent the product from being damaged. • Do not open the enclosure unless you are a professional maintenance engineer to prevent an electric shock. • Check if the electric supply voltage complies with the product’s receiving power supply before use. Disconnect the product from the power supply if the product is not to be used for a long period of time. • Use a three-phase power socket and ensure that it is properly grounded. • Disconnect the product from power supply and stop using it if you sense any abnormal sound or smell emitted by the product. Find a professional mainte- nance engineer to service it. • Do not let any liquid and metal object go into the product. If any liquid or metal object goes into the product, cut off the power and find a professional maintenance engineer to handle it. • Do not place the product on an unstable stand, bracket or table. Otherwise, it may fall off and cause personal injury. • Move the product carefully to prevent it from being hit or squeezed, especially the display part, which may cause injury if broken. • Mount the product as instructed and using only mounting accessories recom- mended by the manufacturer. • The product can only be mounted on a concrete wall, solid wall and wood plank wall that can bear over three times of the weight of the interactive panel. Ensure proper ventilation. You should assess the bearing capability of the wall before mounting the product on a special wall such as a steel-structure, hollow, glass or marble wall.

cause personal injury in places out of the reach of children. • Do not use any types of power cables other than those provided together with the product to prevent the product from being damaged. • Do not open the enclosure unless you are a professional maintenance engineer to prevent an electric shock. • Check if the electric supply voltage complies with the product’s receiving power supply before use. Disconnect the product from the power supply if the product is not to be used for a long period of time. • Use a three-phase power socket and ensure that it is properly grounded. • Disconnect the product from power supply and stop using it if you sense any abnormal sound or smell emitted by the product. Find a professional mainte- nance engineer to service it. • Do not let any liquid and metal object go into the product. If any liquid or metal object goes into the product, cut off the power and find a professional maintenance engineer to handle it. • Do not place the product on an unstable stand, bracket or table. Otherwise, it may fall off and cause personal injury. • Move the product carefully to prevent it from being hit or squeezed, especially the display part, which may cause injury if broken. • Mount the product as instructed and using only mounting accessories recom- mended by the manufacturer. • The product can only be mounted on a concrete wall, solid wall and wood plank wall that can bear over three times of the weight of the interactive panel. Ensure proper ventilation. You should assess the bearing capability of the wall before mounting the product on a special wall such as a steel-structure, hollow, glass or marble wall.

Wall mounting can substantially save the space. If you choose portable mounting, use the mounting rack or support. If you want to use a self-made mounting rack, the bearing capacity of the rack should be at least four times of the actual weight of the display. The bearing capacity of the mounting support must be at least four times of the actual weight of the display to ensure steadiness of the interactive panel. When you choose wall mounting, the bearing capacity of the mounting surface must be at least four times of the weight of the display. When the mounting surface is a wall or ceiling of a building, the wall must be built with solid bricks, concrete or materials of equal intensity. If you need to mount the display on a loose surface such as an old brick wall, wood plank wall, solid brick wall, metal or non-metal structure wall, or a wall with a thick decoration layer, take necessary consolidating measures to ensure that the display is steadily mounted. Ventilation Ventilation Requirements Distance to the mounting surface (cm) Nominal Power Left and right sides Top Bottom Back Larger than 100W 10 20 20 10 Note: If the product is mounted inside a wall or a cabinet, in addition to the above mentioned requirements, the area of ventilation holes at the bottom, top and two sides must be at least 50% of the sealing surface to ensure proper ventilation.

Interactive touch screen are multi-functional. The perfect solution for teaching interactive teaching, digital demonstration, multi-media presentation, touch operations and handwriting. They are well designed and produced to meet needs of both education and corporate applications. Providing a user-friendly experience, digital intelligent control as ideal apparatus for modern education. • Specially designed for teaching and meeting systems • Integrating user management module to realise user adding/deleting, switching and user information customised functions that coincide with users’ preference • Adopting infrared array scanning and sensing technology, HID drive-free, plug-and-play • Outstanding display edit functions, supporting instant editing • Multiple optional pens, width and colours; simulative brushes that are vigorous • Multiple backgrounds, supporting customised background with any images and graphs inserted • Support dual-point touch and multi-finger roaming; simulative mouse operation • Supporting identification of handwritten Chinese, English, number and special characters • Supporting conversion of handwritten files into other formats including PDF, JPEG, GIF, PNG, TIFF and BMP • Intelligent geometric figure identification, able to identify multiple figures with high recognition rate and multi-pen identification • Vector-based graphic processing with high compression rate and low distortion • ECO back-light mode, lower power consumption • High luminance and contrast display to ensure clear display under straight light or in outdoor environment • Supporting SD card Key Screen Benefits

8 Outer Appearance Right Loudspeaker Control panel Left Loudspeaker (Front View) (Right view) Interface panel (Rear View) OPS

2. Source: Show or exit from the signal source menu 3. Eco: Switch to ECO mode 4. VGA: Switch to VGA input signal 5. HDMI: Switch to HDMI input signal 6. Vol+: Increase the volume 7. Vol-: Decrease the volume 8. PC Power: Turn on/off the OPS computer 9. Touch port 1 only supports 2m USB cable

2. : Mute 3. : Menu or return to parent menu 4. : Quit 5. 0-9: Select TV channel or enter number 6. : Freeze 7. : Enable listen alone mode 8. : Display or quit signal source menu 9. : Show current signal status or information 10. : Confirm selected item 11. : Up/Down/Left/Right direction buttons 12. : Adjust volume 13. : Select channel 14. : Previous media file 15. : Next media file 16. : Rewind, Play, Fast Forward 17. : Auto adjust window under PC signal source 18. : Switch to PC input signal 19. : Switch to HDMI input signal 20. : Switch to OPS input signal 21. : Switch to ECO mode Functions Of Remote Controller

• Turn on the rocker switch on the bottom left of the interactive panel (besides the power interface) to switch on the interactive panel. The power LED turns on in red. • Press Power on the interactive panel or Standby on the remote controller to turn on the interactive panel. The power LED turns into green. Press PC Power on the interactive panel (for all-in-one models only). Power Off • Press PC Power on the interactive panel to turn off the interactive panel temporarily. Press PC Power on the display when the PC is on to shut down the PC ( for all-in-one models only). • Turn off the rocker switch on the bottom left of the panel (besides the power interface) or disconnect the display from the power supply to switch off the interactive panel completely. • If your panel integrates a PC, please shut down the PC before switching off the panel. Note: If you use the One-Key Start function, you do not need to press PC On to switch off the PC.

Memory: 1GB Hard drive: 1GB Graphics card: supports DirectX 9 or above • If the interactive panel is equipped with the latest version of handwriting software in the PC before being delivered, please skip the step. • HID drive-free function only applies for Vista, Windows 7 or higher version (realise the functions of multi-touch etc). The touch LCD display with Windows XP version should install/run the software for normal use. 1. Insert the official USB cable into the USB ports of the computer and touch LCD display. 2. Insert the official software installation disk into the computer. 3. Double click the , follow the instructions and complete the installation of the touch LCD display software.

“Add or Remove Programs” in “Control Panel”. Choose “Spark” and click “Uninstall” to uninstall. Software Calibration To work normally, the handwriting of the projected image on the touch LCD display should coincide with the actual one so as to calibrate accurately. The following situations need calibration. • When you first use the interactive LCD panel • When re-installing the drive program • When connecting the panel to another PC The handwriting panel adopts a nine-point calibration method. The position process is described as follows: 1. Connect the panel and run the drive program 2. Click the handwriting drive icon on the right bottom of the panel to show the following image

4. Use the pen to click and hold the center of the flickering across. Do not release it until the flickering cross moves to the next calibration point. Complete the calibration process as instructed. After it completes, you will return to the desktop automatically.

1. Connect the interactive panel to PC using the USB lead via the USB interface on the panel. 2. Select Tablet PC Setting on Control Panel. 3. Select on the setting window.

it until the flickering cross moves to the next calibration point. Complete the calibration process as instructed. Click Yes after it completes. • To ensure the handwriting accuracy, use the pen provided together with the interactive panel rather a finger to perform calibration. • Calibration errors may cause failures in touch functions of the interactive panel. In that case, please perform calibration again. • Tap ESC on the keyboard during the calibration process to cease calibration. • The calibration interface varies between different software versions. Please follow instructions provided on the actual interface. Hits & Tips

Insert OPS computer into the slot and fasten it with two M4 screws on the left and right. Note: The OPS computer is not plug-and-play. Disconnect the interactive panel from the power before inserting the OPS computer. Select Signal Channel Press Source to show the list of signals sources. Press / to select an option and press OK to enter the sub-menu. After signal search is ON, when the interactive panel is started or there is no signal, the interactive panel will automatically search and switch signal sources. The signal source searching scope and priority sequence is: PC, HDMI1, HDMI2, HDMI3, YPBPR, AV.

Channel>Image>Sound>Setting). Press / to choose a sub-menu and press OK to enter the sub-menu. Press Quit to exit the menu. Times Enter the Time menu to display items including Clock, Off Time, On Time, Sleep Timer, Auto Sleep and Menu Disappear Timer. Press / to select an item and press OK to enter the sub-menu. 1. Clock After you enter the Clock sub-menu, the interface shows items including the day, month, year, hour and minute. • Press / to select an item. • Press / to adjust the value of the selected item. • Press Menu to return to the parent menu • Press Quit to exit the menu

After you enter the Off Time sub-menu, the interface will show items including hour and minute. Press / to change the off time mode: Once, Everyday, Monday to Friday, Monday to Saturday, Saturday and Sunday, Sunday and Off. • Press / to select an item. • Press / to adjust the value of the selected item. • Press Menu to return to the parent menu • Press Quit to exit the menu 3. On Time After you enter the On Time sub-menu, the interface will show items including hour, minute, signal source, program, and volume. Press / to change the on time mode: Once, Everyday, Monday to Friday, Monday to Saturday, Saturday and Sunday, Sunday and Off. • Press / to select an item. • Press / to adjust the value of the selected item. • Press Menu to return to the parent menu • Press Quit to exit the menu

After you enter the Sleep Timer sub-menu, the interface shows Off, 10 min, 20 min. 30min, 60 min, 90 min, 120 min, 180 min, and 240 min. • Press / to select an item. • Press Menu to return to the parent menu • Press Quit to exit the menu 5. Auto Sleep After you enter the Auto Sleep sub-menu, the interface shows On and Off options. • Press / to select an item. • Press Menu to return to the parent menu • Press Quit to exit the menu

After you enter the Menu Disappear Timer sub-menu, the interface shows options including Off, 5s, 10s and 15s. • Press / to select an item. • Press Menu to return to the parent menu Channel After you enter the Channel menu, the interface shows options including Auto Search, Digital Manual Search, Analogue Manual Search, Channel Edit, Signal Info, and File Burning Sys. Press / to select an item and OK to enter the sub-menu. Note: The Channel menu is only effective when the signal source is TV.

• Press OK to start auto search. • Press / to select Yes or No. • After you press Yes, press / to select the type of channels to search (Digital, Analogue, Digital +Analogue); • Press / / / to select a country. • Press OK to start auto search. It will complete in several minutes. • If you need to cease the search, press Menu and / to choose Yes or No.

After you enter the Digital Manual Search sub-menu, the interface shows the following information: • Press / to select the channel to be searched. • Press OK to start search. • Press Menu to return to the parent menu. • Press Quit to exit the menu.

After you enter the Analogue Manual Search sub-menu, the interface shows options including Store to, Audio, Pal (colour system), Current Channel, Search and Fine-Tune. • Press / to select an item. • Press / to adjust the value of the selected item. • Press OK to start search. • Press Menu to return to the parent menu. • Press Quit to quit the menu. 4. Channel Edit After you enter the Channel Edit sub-menu, the interface shows channel information. • Press / to select the channel to be edited . • Press / to select Delete, SKIP, Move, Rename or Set current channel as the favourite. • Press Menu to return to the parent menu. • Press Quit to exit the menu.

After you enter the Signal Info sub-menu, the interface shows options including Program, Network, Quality and Strength. Press OK to enter the option. 5. File Burning Sys After you enter the File Burning Sys sub-menu, the interface shows options including Choose Disk, Check File Burning Sys and USB Disk. • Press / to select an item. • Press / to change the limit value of the burning time. • Press OK to enter the selected function. • Press Menu to return to the parent menu. • Press Quit to exit the menu.

Mode, Colour Temperature, Aspect Ratio, Noise Reduction, Screen and Backlight. Press / to select an item and OK to enter the sub-menu. 1. Picture Mode After you enter the Picture Mode sub-menu, the interface shows options including Contrast, Brightness, Colour, Sharpness and Tint. Press / to choose Standard- Soft-User-Dynamic image. • Press / to select an item. • Press / to adjust the value of the selected item. • Press Quit to return to the parent menu. • Press Quit to exit the menu. When the image mode is User Note: The Tint option is only effective when the signal system is NTSC

When you enter the Colour Temperature sub-menu, the interface shows options including Red, Green and Blue. Press / to choose Standard, Warm, User or Cold. • Press / to select an item. • Press / to adjust the value of the selected item. • Press Quit to return to the parent menu. • Press Quit to exit the menu. When the colour temperature mode is User 3. Aspect Ratio After you enter the Aspect Ratio sub-menu, the interface shows options including Auto, 4:3, 16:9, Zoom 1, Zoom 2, Full, Just Scan. • Press / to select an item. • Press Menu to return to the parent menu. • Press Quit to exit the menu. Note: Adjustable options may vary under different signal sources.

Low, Middle, High and Default. • Press / to select an item. • Press Menu to return to the parent menu. • Press Quit to exit the menu. 5. PC Setting After you enter the PC setting sub-menu, the interface shows options including Auto ADJ, Line Position, Field Position, Size and Phase. When Auto ADJ is selected, press OK to automatically adjust the window. The brighter the surrounding is, the more accurate the automatic adjustment will be. • Press / to select an item. • Press / to adjust the value of the selected item. • Press Menu to return to the parent menu. • Press Quit to exit the menu. Note: The option is only effective when the signal source is PC.

to return to the parent menu. Press Quit to exit the menu. Note: In the ECO and Auto mode, the Backlight option is in grey and cannot be adjusted. Sound After you enter the Sound menu, the interface shows options including Sound Mode, Balance, Auto Volume, Surround, Optical Mode, EQ and Listen Without Display. Press / to select an option and OK to enter the sub-menu. 1. Sound Mode After you enter the Sound Mode sub-menu, the interface shows options including High Pitch and Low Pitch. Press / to set the Sound Mode to standard, Movie, Sport and User. When the sound mode is set to User: • Press / to select an item. • Press / to adjust the value of the selected item. • Press Menu to return to the parent menu. • Press Quit to exit the menu.

After you enter the Auto Volume sub-menu, the interface shows On and Off options. . • Press / to select an item. • Press Menu to return to the parent menu. • Press Quit to exit the menu. 3. Surround After you enter the Surround sub-menu, the interface shows options including Off, Surround and SRS TruSurround XT. • Press / to select an item. • Press Menu to return to the parent menu. • Press Quit to exit the menu.

After you enter the SPDIF Mode sub-menu, the interface shows options including PCM and Auto. • Press / to select an item. • Press Menu to return to the parent menu. • Press Quit to exit the menu. 5. EQ After you enter the EQ sub-menu, the interface shows options including 120Hz, 500Hz, 1.2KHz, 7.5KHz and 12KHz. When the balance mode is set to User: • Press / to select an item. • Press / to adjust the value of the selected item. • Press Menu to return to the parent menu. • Press Quit to exit the menu. 6. Listen Without Display Press / to switch to Listen Without Display (OFF) option. Press OK and the screen turns black. Press any button on the remote controller under the Listen Without Display mode to restore to the normal mode.

Language, Audio Track, Subtitle, Blending, Restore to Factory Default, Signal Search and Power Key Turn On PC. Press / to select an item and OK to enter the sub-menu. 1. OSD Language After you enter the OSD Language sub-menu, the interface shows options including Chinese and English. • Press / to select an item. • Press Menu to return to the parent menu. • Press Quit to exit the menu.

After you enter the Audio Language sub-menu, the interface shows options including Chinese and English. • Press / to select Main or Standby. • Press / / / to select the language. • Press Menu to return to the parent menu. • Press Quit to exit the menu. 3. Subtitle Language After you enter Subtitle Language sub-menu, the interface shows options including Chinese and English. • Press / to select Main or Standby. • Press / / / to select the language. • Press Menu to return to the parent menu. • Press Quit to exit the menu. 4. Blending After you enter the Blending sub-menu, the interface shows options including Off, Low, Middle and High. • Press / to select an item. • Press Menu to return to the parent menu. • Press Quit to exit the menu.

After you enter the Restore to Factory Defualt sub-menu, the interface shows options including Yes and No. Press to reset it and to quit. 6. Signal Search After you enter the Signal Search sub-menu, press / to select the signal search item. Press OK to enable or disable signal search. When it is On, it will automatically search for signals. 7. One-Key Start After you enter the Setting menu, press / to select the signal search item. Press OK to enable or disable One-Key Start. When it is On, the OPS computer will be started or shut down when the interactive panel is started or shut down. (Press Signal Source and the list of signal sources shows OPS Computer.) When it is Off, the OPS computer will not be started when the interactive panel is started. (Press Signal Source and list of signal sources does not show OPS Computer.)

Press / to switch to Multi-Media signal channel. Press OK to enter the channel. After you enter the multi-media signal source, the interface shows options including Image, Music, Movie and text. The colour of the USB icon indicates if USB is detected. Blue means USB is detected. Grey means no USB is detected. • Press / to select Flash Disk. • Press / to select the type of content to be played. • Press OK to enter the category. • Press Quit to return to the main menu.

1. Image After you enter Image option, press / / / to select images to be displayed. Press OK to select or de-select an image. Press to start or stop displaying.

function and press OK to use the function. (The functions include: Play/Pause, Previous, Next, Stop, All, Music Off, Playlist, Information, Clockwise Rotation, Counter clock wise Rotation, Zoom Up, Zoom Down and Move.) • Press to display the previous image and to display the next image. • Press to change the fast reverse speed and to change the fast forward speed. • Press Quit to stop playing.

Press OK to select or de-select a song. Press to start or stop playing and shortcut buttons on the remote controller to use relevant functions. • Press Show Info to show the operation function menu. Press / to select a function and press OK to use the function. ( The functions include: Play/Pause, Fast Reverse, Fast Forward, Previous, Next, Stop, All, Playlist, Information and Jump To). • Press to play the previous song and to play the next one. • Press to change the fast reverse speed and to change the fast forward speed. • Press Quit to stop playing.

displayed. Press OK to select or de-select a movie. Press to start or stop playing. • Press Show Info to show the operation function menu. Press / to select a function and press OK to use the function. • Press / to select a function and press OK to use the function. (The functions include: Play/Pause, Fast Reverse, Fast Forward, Previous, Next, Stop, All, Playlist, Information, Jump To, Zoom Up, Zoom Down, Zoom Mode, and Move.) • Press Quit to stop playing.

Press OK to select or de-select a file. Press to start or stop displaying. • Press Show Info to show the operation function menu. Press / to select a function and press OK to use the function. (The functions include: Previous Page, Next Page, Previous, Next, Music Off, and Playlist). • Press Quit to stop playing. Eco Mode Press ECO on the remote controller to enter the ECO mode (Standard-ECO-Auto). Hold the button to switch between the three modes. • Under the ECO mode, the display will darken. • Under the Auto mode, the display will automatically adjust the backlight according to the intensity of light from the environment. When the surrounding light is strong, the screen will bright up. When the surrounding light is weak, the screen will darken. • Under the Standard mode, you can select the Backlight item on the Image menu and press / to adjust the backlight. Note: To save energy, please switch off the panel when it is idle. You can also lower the brightness of the display to decelerate the consumption of power.

The RS-232 port of the interactive panel is defined as follows: Connect RS-232 port to the PC or controlling device. Enable RS-233 serial port connection and complete the following configuration. Port: COM1 (Set according to PC or controlling device’s port number) Bit rate: 19200 Odd/even check None Data bits 8 Stop bit 1

with corresponding buttons on the remote controller: Function Controlling Codes Function Controlling Codes Power on 99 A2 B3 C4 02 ff 01 00 Power Off 99 A2 B3 C4 02 ff 01 01 Mute 99 A2 B3 C4 02 ff 01 02 ATV 99 A2 B3 C4 02 ff 01 03 VGA 99 A2 B3 C4 02 ff 01 04 Quit 99 A2 B3 C4 02 ff 01 05 AV 99 A2 B3 C4 02 ff 01 06 HD 2 99 A2 B3 C4 02 ff 01 22 HD 1 99 A2 B3 C4 02 ff 01 07 OPS computer 99 A2 B3 C4 02 ff 01 24 HD 3 99 A2 B3 C4 02 ff 01 23 Multi-media 99 A2 B3 C4 02 ff 01 09 OK 99 A2 B3 C4 02 ff 01 08 Freeze 99 A2 B3 C4 02 ff 01 0A Input 99 A2 B3 C4 02 ff 01 0B Volume- 99 A2 B3 C4 02 ff 01 0C Volume+ 99 A2 B3 C4 02 ff 01 0D Channel- 99 A2 B3 C4 02 ff 01 0E Channel+ 99 A2 B3 C4 02 ff 01 0F 99 A2 B3 C4 02 ff 01 10 99 A2 B3 C4 02 ff 01 11 99 A2 B3 C4 02 ff 01 12 99 A2 B3 C4 02 ff 01 13 Menu 99 A2 B3 C4 02 ff 01 14 Auto ADJ 99 A2 B3 C4 02 ff 01 15 1 99 A2 B3 C4 02 ff 01 18 YPbPr 99 A2 B3 C4 02 ff 01 17 3 99 A2 B3 C4 02 ff 01 1A 2 99 A2 B3 C4 02 ff 01 19 5 99 A2 B3 C4 02 ff 01 1C 4 99 A2 B3 C4 02 ff 01 1B 7 99 A2 B3 C4 02 ff 01 1E 6 99 A2 B3 C4 02 ff 01 1D 9 99 A2 B3 C4 02 ff 01 20 8 99 A2 B3 C4 02 ff 01 1F DTV 99 A2 B3 C4 02 ff 01 25 0 99 A2 B3 C4 02 ff 01 21

SN Standard Resolution Refresh Rate (HZ) Horizontal Frequency (Khz) Vertical Frequency (Khz) Horizontal/ Vertical Sync Polarity (TTL) 1 VESA 640x480 60 2 VESA 640x480 72 3 VESA 640x480 75 4 VESA 800x600 56 5 VESA 800x600 60 6 VESA 800x600 72 7 VESA 800x600 75 8 VESA 1024x768 60 9 VESA 1024x768 70 10 VESA 1024x768 75 11 VESA 1280x960 60 12 VESA 1280x960 75 13 VESA 1280x1024 60 14 VESA 1280x1024 75 15 VESA 1600x1200 60 16 VESA 1920x1080 60 Formats Supported by USB Mode Media Category Formats Extension Image Progressive JPEG, Base- line JPEG, Non-Interlaced, Interlaced .jpg, .jpeg, .bmp, .png Movie MPEG1, MPEG2, MPEG4, H.264, RV8, RV9, RV10, RV8- LBR, MJPEG, DivX, Xvid .avi, .mpg, .dat, .vob, .mov, .mkv, .rm, .rmvb, .mp4, .ts, .trp Music WMA, MP3, AAC .wma, .mp3, .m4a, .aac Text TXT .txt

unstable when the pen is used Wrong writing method Use the pen rather than a finger to write. Grasp the pen as far to the nib as possible. The angle between the pen and display should be larger than 60 degrees. Do not let sleeve or wrist touch the display Strong light or infrared interference Remove the interference source or change the using environment The handwriting is discontinuous Wrong writing method Use the pen rather than a finger to write. Grasp the pen as far to the nib as possible. The angle between the pen and display should be larger than 60 degrees. Do not let sleeve or wrist touch the writing surface The required covering area is not reached when writing or the nib is too small Change the nib or use a pen with a larger covering area The infrared tube is blocked Check if infrared tubes are blocked Strong light or infrared interference Remove the interference source or change the using environment FAQ & Troubleshooting Failure Possible cause Solution Fail to connect to the service program The drive program is not correctly installed. Install the drive program correctly The USB interface (lead) is not connected or is faulty Change the USB lead or check if the USB interface is faulty The infrared tube is blocked Ensure that the surrounding infrared tubes are not blocked The panel needs re-positioning every time it is switched on The computer is equipped with a recovery card Disable computer protection and perform the calibration again The calibration is inaccurate You didn’t perform the positioning as instructed Press Auto on the remote controller to fully cover the display with an image and use the pen provided together with the panel to perform positioning again

The color of strokes is same as or similar to the background colour. Change the colour of strokes You hand or other objects are put on the display when writing Use the pen rather than a finger to write. Grasp the pen as far to the nib as possible. The angle between the pen and display should be larger than 60 degrees. Do not let sleeve or wrist touch the writing surface Strong light or infrared interference Remove the interference source or change the using environment Wrong writing method Use the pen rather than a finger to write. Grasp the pen as far to the nib as possible. The angle between the pen and display should be larger than 60 degrees. Do not let sleeve or wrist touch the writing surface Not sound and image 1. Check if the power cable is connected to the power socket and if the panel is connected to power 2. Check if the rocker switch on the interactive panel is switched on 3. Check if the Standby button on the panel is pressed. 4. Check if the video and audio input cables are connected correctly 5. Check if the panel is switched to the right signal source. 6. Check settings including image brightness and contrast. 7. Check Image is normal, but no sound 1. Check the volume. 2. Check if the Mute button on the remote controller is pressed 3. Check if the audio cable between the PC and interactive panel is connected correctly No image or the image is black and white 1. Adjust colour settings 2. Check the colour system Image or sound is interrupted 1. Find out the electric appliance that causes the interference and move it away from the interactive panel 2. Do not connect the panel to a power socket that a disrupting electric appliance is connected to. The remote controller fails 1. Change the batteries 2. Clean the launch window at the top of the remote controller. (Check if it is blocked) 3. Check contacts of the batteries Computer cannot be started (applicable for models with computers) 1. Check if the computer adapter is correctly connected and is connected to power 2. Check if the computer is connected correctly to the interactive panel

• Given the high-precision production technology, the LCD panel may have a very few constantly bright or dark pixels, which turn out to be tiny red, blue, green or dark points on the panel. The phenomenon is normal. • The Panel may make slight sound when it is adjusting backlight or it is cooling. • When the image and sound are normal and you touch the LCD panel with fingers, you may feel static electricity. The temperature of the panel and product is high. These are normal phenomena.

in dusty or humid places, or where the product can be affected or damaged by mechanical vibration. To maximize the performance, it should be put away from equipment such as grid, large metal objects and radar stations as far as possible. • Do not wipe the panel with any chemical agent. Solvents may damage the enclosure or paint. If the panel is stained by dust, please cut off the power, soak the clean cloth in warm water, wring it to clean the panel. You should use a clean soft cloth to clean the LED display of the panel. • Do not frequently switch on and off the product. This can shorten the product’s service life. After the panel is switched off, please wait for three minutes before switching on it again. If the product is not to be used for a long period of time, please disconnect the product from power supply. • Do not maximize the brightness and contrast of the LED display for a long period of time, which can shorten the LED display’s service life. • Do not write on the touch screen with a hard object, which can scratch the LED display.

Working voltage AC 90-265V, 50/60Hz Touch screen material Tempered glass Sensing method Infrared Technical feature HID drive-free Touch point Multi-touch Writing method Fingers or pen Resolution of touch screen 32767*32767 Communication interface USB Storage temperature/humidity -20°C~60°C, 10%~90% Working temperature/humidity 5°C~50°C, 10%~90% Installation method Wall or portable mounting • Genee World may modify the user manual without prior notice. • If you discover any unclear presentation, mistake or omission in this manual, please contact with us immediately. Genee World is not liable for any loss or damage if you fail to contact with us.

Libra House, Upper Zoar Street, Wolverhampton, West Midlands WV3 0LA Tel: +44(0) 1902 390878 Fax: +44(0) 870 405 0188 Email: [email protected] Web: www.geneeworld.com