Avaya 1110 Fundamentals

Avaya Communication Server 1000 Release 7.5 NN43001-368 Issue 07.18 February 2013

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Features.................................................................................................................................................... 19 Other changes........................................................................................................................................... 20 Chapter 2: Subject.............................................................................................................. 27 Note on legacy products and releases...................................................................................................... 27 Documents, User Guides, and other document references............................................................. 28 Online............................................................................................................................................... 29 Chapter 3: Customer service............................................................................................. 31 Navigation................................................................................................................................................. 31 Getting technical documentation............................................................................................................... 31 Getting product training............................................................................................................................. 31 Getting help from a distributor or reseller.................................................................................................. 31 Getting technical support from the Avaya Web site.................................................................................. 32 Chapter 4: Avaya 2033 IP Conference Phone................................................................... 33 Contents.................................................................................................................................................... 33 Introduction............................................................................................................................................... 33 Description................................................................................................................................................ 34 Extension microphones............................................................................................................................. 35 Components and functions....................................................................................................................... 36 Keys and functions........................................................................................................................... 36 Services menu.................................................................................................................................. 37 Features.................................................................................................................................................... 38 Display characteristics.............................................................................................................................. 39 Cleaning the IP Phone display screen............................................................................................. 39 Information line display..................................................................................................................... 39 Soft key label display........................................................................................................................ 40 Installation and configuration.................................................................................................................... 40 Before you begin.............................................................................................................................. 41 First-time installation........................................................................................................................ 41 Configuring the Avaya 2033 IP Conference Phone.......................................................................... 41 Connecting the components............................................................................................................. 42 Startup sequence............................................................................................................................. 44 Redeploying an Avaya 2033 IP Conference Phone.................................................................................. 44 Replacing an Avaya 2033 IP Conference Phone...................................................................................... 45 Removing an Avaya 2033 IP Conference Phone from service................................................................. 45 Connecting an extension microphone....................................................................................................... 46 Chapter 5: Avaya 2007 IP Deskphone............................................................................... 47 Contents.................................................................................................................................................... 47 Introduction............................................................................................................................................... 47 Description................................................................................................................................................ 48 Components and functions....................................................................................................................... 49 Keys and functions........................................................................................................................... 49 Services menu.................................................................................................................................. 50 Local Tools menu............................................................................................................................. 51 IP Deskphones Fundamentals February 2013 5

Calibrate the touch panel................................................................................................................. 53 Stylus................................................................................................................................................ 53 Dialpad entry............................................................................................................................................. 54 Cleaning the IP Phone display screen...................................................................................................... 55 Display characteristics.............................................................................................................................. 56 Phone mode..................................................................................................................................... 57 Application area................................................................................................................................ 58 Tools/Navigation area....................................................................................................................... 60 Package components................................................................................................................................ 61 Installation and configuration.................................................................................................................... 62 Before you begin.............................................................................................................................. 62 First-time installation........................................................................................................................ 62 Configuring the Avaya 2007 IP Deskphone...................................................................................... 63 Connecting the components............................................................................................................. 63 Startup sequence............................................................................................................................. 63 Redeploying an Avaya 2007 IP Deskphone.............................................................................................. 64 Replacing an Avaya 2007 IP Deskphone.................................................................................................. 65 Removing an Avaya 2007 IP Deskphone from service............................................................................. 65 Chapter 6: Avaya 1210 IP Deskphone............................................................................... 67 Contents.................................................................................................................................................... 67 Introduction............................................................................................................................................... 67 Description................................................................................................................................................ 68 Components and functions....................................................................................................................... 69 Keys and functions........................................................................................................................... 69 Services menu.................................................................................................................................. 70 Local Tools menu............................................................................................................................. 71 Features.................................................................................................................................................... 72 Display characteristics.............................................................................................................................. 73 Cleaning the IP Phone display screen............................................................................................. 73 Information line display..................................................................................................................... 73 Soft key label display........................................................................................................................ 74 Package components................................................................................................................................ 74 Installation and configuration.................................................................................................................... 75 Before you begin.............................................................................................................................. 75 First-time installation........................................................................................................................ 75 Configuring the Avaya 1210 IP Deskphone...................................................................................... 76 Connecting the components............................................................................................................. 76 Startup sequence............................................................................................................................. 79 Redeploying an Avaya 1210 IP Deskphone.............................................................................................. 79 Replacing an Avaya 1210 IP Deskphone.................................................................................................. 80 Removing an Avaya 1210 IP Deskphone from service............................................................................. 81 Chapter 7: Avaya 1220 IP Deskphone............................................................................... 83 Contents.................................................................................................................................................... 83 Introduction............................................................................................................................................... 83 Description................................................................................................................................................ 84 6 IP Deskphones Fundamentals February 2013

Keys and functions........................................................................................................................... 85 Services menu.................................................................................................................................. 87 Local Tools menu............................................................................................................................. 88 Features.................................................................................................................................................... 88 Display characteristics.............................................................................................................................. 89 Cleaning the IP Phone display screen............................................................................................. 90 Programmable line (DN)/feature key label display........................................................................... 90 Information line display..................................................................................................................... 90 Soft key label display........................................................................................................................ 91 Package components................................................................................................................................ 91 Installation and configuration.................................................................................................................... 92 Before you begin.............................................................................................................................. 92 First-time installation........................................................................................................................ 93 Configuring the Avaya 1220 IP Deskphone...................................................................................... 93 Connecting the components............................................................................................................. 93 Startup sequence............................................................................................................................. 97 Redeploying an Avaya 1220 IP Deskphone.............................................................................................. 97 Replacing an Avaya 1220 IP Deskphone.................................................................................................. 98 Removing an Avaya 1220 IP Deskphone from service............................................................................. 99 Chapter 8: Avaya 1230 IP Deskphone............................................................................... 101 Contents.................................................................................................................................................... 101 Introduction............................................................................................................................................... 101 Description................................................................................................................................................ 102 Components and functions....................................................................................................................... 103 Keys and functions........................................................................................................................... 103 Services menu.................................................................................................................................. 105 Local Tools menu............................................................................................................................. 106 Features.................................................................................................................................................... 106 Display characteristics.............................................................................................................................. 107 Cleaning the IP Phone display screen............................................................................................. 108 Programmable line (DN)/feature key label display........................................................................... 108 Information line display..................................................................................................................... 109 Soft key label display........................................................................................................................ 109 Package components................................................................................................................................ 109 Installation and configuration.................................................................................................................... 110 Before you begin.............................................................................................................................. 110 First-time installation........................................................................................................................ 111 Configuring the Avaya 1230 IP Deskphone...................................................................................... 111 Connecting the components............................................................................................................. 112 Startup sequence............................................................................................................................. 114 Redeploying an Avaya 1230 IP Deskphone.............................................................................................. 115 Replacing an Avaya 1230 IP Deskphone.................................................................................................. 116 Removing an Avaya 1230 IP Deskphone from service............................................................................. 116 Chapter 9: Avaya 1200 Series LCD Expansion Module................................................... 117 Contents.................................................................................................................................................... 117 Description................................................................................................................................................ 117 IP Deskphones Fundamentals 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Configuration............................................................................................................................................. 122 Installation................................................................................................................................................. 124 Avaya 1200 Series LCD Expansion Module startup initialization.............................................................. 125 Operating parameters............................................................................................................................... 126 Avaya 1220 IP Deskphone............................................................................................................... 126 Avaya 1230 IP Deskphone............................................................................................................... 126 Services key operation.............................................................................................................................. 128 Display diagnostics........................................................................................................................... 129 Firmware................................................................................................................................................... 130 Chapter 10: Avaya 2050 IP Softphone............................................................................... 131 Contents.................................................................................................................................................... 131 Introduction............................................................................................................................................... 131 Description................................................................................................................................................ 132 Features........................................................................................................................................... 132 Additional features............................................................................................................................ 134 Language support............................................................................................................................ 135 Components.............................................................................................................................................. 135 Call Control window.......................................................................................................................... 135 Display characteristics.............................................................................................................................. 138 Information display area................................................................................................................... 138 System Tray..................................................................................................................................... 139 USB audio adapters......................................................................................................................... 139 USB Headset Adapter...................................................................................................................... 140 Registration...................................................................................................................................... 140 GIPS................................................................................................................................................. 140 Echo cancellation............................................................................................................................. 141 Clock synchronization...................................................................................................................... 142 Jitter buffer........................................................................................................................................ 142 QoS.................................................................................................................................................. 142 i2050QosSvc.exe............................................................................................................................. 144 DiffSERV (DSCP)............................................................................................................................. 145 802.1p.............................................................................................................................................. 145 Ethereal traces................................................................................................................................. 145 GXAS............................................................................................................................................... 145 Licenses.................................................................................................................................................... 146 Server-based licensing..................................................................................................................... 146 Check out license............................................................................................................................. 147 Cached license................................................................................................................................. 147 Evaluation period.............................................................................................................................. 147 License restrictions........................................................................................................................... 147 License types................................................................................................................................... 148 License Server................................................................................................................................. 148 How to configure ports for licensing................................................................................................. 149 License Server components............................................................................................................. 150 Provisioning a License Server.......................................................................................................... 150 8 IP Deskphones Fundamentals February 2013

Server Redundancy.......................................................................................................................... 153 License file....................................................................................................................................... 153 FLEXnet licensing error codes......................................................................................................... 154 Troubleshooting................................................................................................................................ 154 Node locked licensing...................................................................................................................... 160 Evaluation period.............................................................................................................................. 161 Key number assignments.......................................................................................................................... 161 Minimum system requirements................................................................................................................. 162 System components.................................................................................................................................. 163 Before you begin....................................................................................................................................... 164 First-time installation................................................................................................................................. 165 Installing the Avaya 2050 IP Softphone for the first time.................................................................. 165 Installing or upgrading the Avaya 2050 IP Softphone............................................................................... 166 Remote installation........................................................................................................................... 167 Silent installation.............................................................................................................................. 171 Install Windows QoS Packet Scheduler in Windows 7..................................................................... 172 Install Windows QoS Packet Scheduler in Windows 2000 and Windows XP.................................. 174 Configure Windows Packet Scheduler in Windows 7....................................................................... 175 Configure Windows Packet Scheduler in Windows 2000 and Windows XP.................................... 180 Installing the Avaya 2050 IP Softphone software............................................................................. 185 Downloading the full version of the Avaya 2050 IP Softphone software.......................................... 186 Upgrading......................................................................................................................................... 187 Running the Avaya 2050 IP Softphone for the first time........................................................................... 189 Redeploying the Avaya 2050 IP Softphone.............................................................................................. 189 Removing an Avaya 2050 IP Softphone from service............................................................................... 190 Removing the Avaya 2050 IP Softphone software.................................................................................... 190 Maintenance.............................................................................................................................................. 190 System data..................................................................................................................................... 191 User data.......................................................................................................................................... 191 Ethernet statistics............................................................................................................................. 192 IP Networking Statistics.................................................................................................................... 193 ICMP Statistics................................................................................................................................. 194 Audio Connection Data.................................................................................................................... 194 USB Headset Data........................................................................................................................... 196 Telchemy VQMon............................................................................................................................. 196 PC System Information.................................................................................................................... 197 Personal Call Recording Data.......................................................................................................... 198 Software Licensing Data.................................................................................................................. 198 Duplicate Media Stream Call Recording Data.................................................................................. 199 Chapter 11: Expansion Module for Avaya 2050 IP Softphone........................................ 201 Contents.................................................................................................................................................... 201 Description................................................................................................................................................ 201 Features.................................................................................................................................................... 202 Display characteristics.............................................................................................................................. 203 Configuration............................................................................................................................................. 203 Installation................................................................................................................................................. 204 IP Deskphones Fundamentals February 2013 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Contents.................................................................................................................................................... 205 Introduction............................................................................................................................................... 205 Description................................................................................................................................................ 206 Components and functions....................................................................................................................... 207 Keys and functions........................................................................................................................... 207 Services menu.................................................................................................................................. 208 Local Tools menu............................................................................................................................. 209 Features.................................................................................................................................................... 210 Display characteristics.............................................................................................................................. 210 Context-sensitive soft key label display............................................................................................ 211 Information line display..................................................................................................................... 211 Cleaning the IP Phone display screen...................................................................................................... 212 Package components................................................................................................................................ 212 Installation and configuration.................................................................................................................... 212 Before you begin.............................................................................................................................. 213 First-time installation........................................................................................................................ 213 Configuring the Avaya 1110 IP Deskphone...................................................................................... 213 Connecting the components............................................................................................................. 214 Startup sequence............................................................................................................................. 218 TFTP firmware upgrade............................................................................................................................ 219 Redeploying an Avaya 1110 IP Deskphone.............................................................................................. 219 Replacing an Avaya 1110 IP Deskphone.................................................................................................. 220 Removing an Avaya 1110 IP Deskphone from service............................................................................. 220 Chapter 13: Avaya 1120E IP Deskphone........................................................................... 221 Contents.................................................................................................................................................... 221 Introduction............................................................................................................................................... 221 Description................................................................................................................................................ 222 Components and functions....................................................................................................................... 223 Keys and functions........................................................................................................................... 223 Services menu.................................................................................................................................. 225 Local Tools menu............................................................................................................................. 226 Features.................................................................................................................................................... 226 Dialpad entry............................................................................................................................................. 227 Display characteristics.............................................................................................................................. 228 Self-labeled line/programmable feature key label display................................................................ 229 Information line display..................................................................................................................... 229 Context-sensitive soft key label display............................................................................................ 230 Cleaning the IP Phone display screen...................................................................................................... 230 Package components................................................................................................................................ 230 Installation and configuration.................................................................................................................... 231 Before you begin.............................................................................................................................. 231 First-time installation........................................................................................................................ 232 Configuring the Avaya 1120E IP Deskphone................................................................................... 232 Connecting the components............................................................................................................. 232 Startup sequence............................................................................................................................. 237 10 IP Deskphones Fundamentals February 2013

Redeploying an Avaya 1120E IP Deskphone........................................................................................... 238 Replacing an Avaya 1120E IP Deskphone............................................................................................... 239 Removing an Avaya 1120E IP Deskphone from service........................................................................... 239 Chapter 14: Avaya 1140E IP Deskphone........................................................................... 241 Contents.................................................................................................................................................... 241 Introduction............................................................................................................................................... 241 Description................................................................................................................................................ 242 Components and functions....................................................................................................................... 243 Keys and functions........................................................................................................................... 243 Services menu.................................................................................................................................. 245 Local Tools menu............................................................................................................................. 246 Features.................................................................................................................................................... 247 Dialpad entry............................................................................................................................................. 248 Display characteristics.............................................................................................................................. 249 Self-labeled line/programmable feature key label display................................................................ 249 Information line display..................................................................................................................... 250 Context-sensitive soft key label display............................................................................................ 250 Cleaning the IP Phone display screen...................................................................................................... 250 Package components................................................................................................................................ 251 Installation and configuration.................................................................................................................... 251 Before you begin.............................................................................................................................. 252 First-time installation........................................................................................................................ 252 Configuring the Avaya 1140E IP Deskphone................................................................................... 252 Connecting the components............................................................................................................. 253 Startup sequence............................................................................................................................. 257 TFTP firmware upgrade............................................................................................................................ 258 Bluetooth® wireless technology................................................................................................................ 258 Redeploying an Avaya 1140E IP Deskphone........................................................................................... 258 Replacing an Avaya 1140E IP Deskphone............................................................................................... 259 Removing an Avaya 1140E IP Deskphone from service........................................................................... 259 Chapter 15: Avaya 1150E IP Deskphone........................................................................... 261 Contents.................................................................................................................................................... 261 Introduction............................................................................................................................................... 261 Description................................................................................................................................................ 262 Components and functions....................................................................................................................... 264 Keys and functions........................................................................................................................... 265 Services menu.................................................................................................................................. 267 Local Tools menu............................................................................................................................. 269 Features.................................................................................................................................................... 269 Dialpad entry............................................................................................................................................. 271 Display characteristics.............................................................................................................................. 272 Self-labeled line/programmable feature key label............................................................................ 272 Information line display..................................................................................................................... 273 Context-sensitive soft key label........................................................................................................ 273 Cleaning the IP Phone display screen............................................................................................. 273 Headset support........................................................................................................................................ 274 IP Deskphones Fundamentals February 2013 11

Installation and configuration.................................................................................................................... 274 Before you begin.............................................................................................................................. 275 First-time installation........................................................................................................................ 275 Configuring the Avaya 1150E IP Deskphone................................................................................... 275 Connecting the components............................................................................................................. 276 Startup sequence............................................................................................................................. 281 TFTP firmware upgrade............................................................................................................................ 282 Bluetooth® wireless technology................................................................................................................ 282 Redeploying an Avaya 1150E IP Deskphone........................................................................................... 282 Replacing an Avaya 1150E IP Deskphone............................................................................................... 283 Removing an Avaya 1150E IP Deskphone from service........................................................................... 283 Chapter 16: Avaya 1165E IP Deskphone........................................................................... 285 Contents.................................................................................................................................................... 285 Description................................................................................................................................................ 285 Components and functions....................................................................................................................... 286 Keys and functions........................................................................................................................... 286 Services menu.................................................................................................................................. 288 Local Tools menu............................................................................................................................. 289 Features.................................................................................................................................................... 290 Dialpad entry............................................................................................................................................. 291 Display characteristics.............................................................................................................................. 292 Self-labeled line/programmable feature key label display................................................................ 293 Information line display..................................................................................................................... 294 Soft key label display........................................................................................................................ 294 Cleaning the IP Phone display screen...................................................................................................... 294 Package components................................................................................................................................ 295 Installation and configuration.................................................................................................................... 295 Before you begin.............................................................................................................................. 295 First-time installation........................................................................................................................ 296 Configuring the Avaya 1165E IP Deskphone................................................................................... 296 Connecting the components............................................................................................................. 297 Startup sequence............................................................................................................................. 301 TFTP firmware upgrade............................................................................................................................ 302 Bluetooth® wireless technology................................................................................................................ 302 Redeploying an Avaya 1165E IP Deskphone........................................................................................... 302 Replacing an Avaya 1165E IP Deskphone............................................................................................... 303 Removing an Avaya 1165E IP Deskphone from service........................................................................... 304 Chapter 17: Avaya 1100 Series Expansion Module.......................................................... 305 Contents.................................................................................................................................................... 305 Description................................................................................................................................................ 305 Features.................................................................................................................................................... 306 Display characteristics.............................................................................................................................. 307 Configuration............................................................................................................................................. 307 Installation................................................................................................................................................. 308 Expansion Module startup initialization..................................................................................................... 311 Operating parameters............................................................................................................................... 312 12 IP Deskphones Fundamentals February 2013

Avaya 1140E, 1150E and 1165E IP Deskphones............................................................................. 313 Services key operation.............................................................................................................................. 314 Display diagnostics........................................................................................................................... 315 Firmware................................................................................................................................................... 316 Chapter 18: IP Deskphones with SIP software................................................................. 317 Chapter 19: Features.......................................................................................................... 319 Contents.................................................................................................................................................... 319 Telephony features.................................................................................................................................... 319 Disable Mute function on IP Phones................................................................................................ 320 Password protection for language and feature key label changes on IP Phone Services menu..... 321 Callers List and Redial List display number instead of displaying unknown.................................... 321 Audio Message Waiting Indication (MWI) on IP Phones.................................................................. 321 Corporate Directory.......................................................................................................................... 321 Personal Directory............................................................................................................................ 322 Redial List......................................................................................................................................... 322 Callers List........................................................................................................................................ 322 IP Phone single-line-display of PD, CL, RL, and Corporate Directory additional information.......... 323 Password Administration.................................................................................................................. 323 IP Call Recording............................................................................................................................. 323 Secure IP Call Recording................................................................................................................. 324 Virtual Office..................................................................................................................................... 325 Virtual Office login and logout soft key display................................................................................. 326 Virtual Office-only IP Phones............................................................................................................ 326 Virtual Office logout during midnight routines................................................................................... 326 Virtual Office logout rule on IDLE condition...................................................................................... 326 Virtual Office Login/Logout for Multiple Line Appearance................................................................ 327 Emergency Services for Virtual Office.............................................................................................. 328 Administrator VO logout option........................................................................................................ 328 Single sign-on for Electronic Lock with Virtual Office....................................................................... 328 Call Deflect key................................................................................................................................ 328 Active Call Failover........................................................................................................................... 329 Enhanced UNIStim Firmware download.......................................................................................... 329 Media security.................................................................................................................................. 330 UNIStim Security with DTLS............................................................................................................ 334 HTTPS security................................................................................................................................ 335 UNIStim signalling security............................................................................................................... 336 Live Dialpad...................................................................................................................................... 337 Normal Mode Indication................................................................................................................... 337 Caller ID display order...................................................................................................................... 337 Languages........................................................................................................................................ 338 Screen Saver Slideshow Avaya 2007 IP Deskphone....................................................................... 339 Screen Saver Slideshow for Avaya 1165E IP Deskphone............................................................... 342 Background image for Avaya 1165E IP Deskphone......................................................................... 345 Key number assignments................................................................................................................. 348 Record on Demand.......................................................................................................................... 350 G.722 codec support........................................................................................................................ 351 IP Deskphones Fundamentals February 2013 13

WML Browser................................................................................................................................... 358 Network features....................................................................................................................................... 365 Full Duplex....................................................................................................................................... 366 802.1x Port-based network access control...................................................................................... 370 802.1ab Link Layer Discovery Protocol............................................................................................ 372 Dynamic Host Configuration Protocol.............................................................................................. 373 Gratuitous Address Resolution Protocol.......................................................................................... 393 Automatic QoS................................................................................................................................. 393 Chapter 20: X.509 Certificates........................................................................................... 395 Certificate management............................................................................................................................ 395 Root certificate.......................................................................................................................................... 395 Device certificate....................................................................................................................................... 396 Certificate installation................................................................................................................................ 396 Root certificates................................................................................................................................ 396 Certificates on redeployed IP Phones.............................................................................................. 408 Security log....................................................................................................................................... 409 Chapter 21: Regulatory and safety information............................................................... 411 Warnings:.................................................................................................................................................. 411 Other compliancies................................................................................................................................... 412 For those devices equipped with Bluetooth® wireless technology................................................... 413 DenAn regulatory notice for Japan........................................................................................................... 414 Appendix A: Local Tools menu.......................................................................................... 415 Contents.................................................................................................................................................... 415 Introduction............................................................................................................................................... 415 Local Tools menu password protection..................................................................................................... 415 Local Tools menu password feature limitations................................................................................ 416 Controlling the menu lock.......................................................................................................................... 417 Controlling the menu lock for Avaya 2007 IP Deskphone................................................................ 417 Controlling the menu lock for Avaya 1165E IP Deskphone.............................................................. 417 Controlling the menu lock for other IP Phones................................................................................. 418 Configuring Secure Local Menu using Network provisioning.................................................................... 418 Accessing the Local Tools menu............................................................................................................... 419 Local Tools options.................................................................................................................................... 419 Local Tools menu for Avaya 2007 IP Deskphone............................................................................. 420 Local Tools menu for Avaya 1100 Series IP Deskphones................................................................ 422 Local Tools menu for Avaya 1100 Series IP Deskphones................................................................ 425 Local Tools menu for Avaya 1165E IP Deskphone........................................................................... 430 Local Tools menu for Avaya 1165E IP Deskphone........................................................................... 434 Local Tools menu for Avaya 1110, 1210, 1220, and 1230 IP Deskphones...................................... 440 Appendix B: Provisioning the IP Phones......................................................................... 443 Contents.................................................................................................................................................... 443 Introduction............................................................................................................................................... 443 Description................................................................................................................................................ 444 Manual provisioning.................................................................................................................................. 444 Automatic provisioning.............................................................................................................................. 445 Configuration.................................................................................................................................... 446 14 IP Deskphones Fundamentals February 2013

Auto Provisioning page for graphical user interface......................................................................... 447 Automatic configuration.................................................................................................................... 454 Automatic provisioning parameters.................................................................................................. 454 Provisioning Info Block..................................................................................................................... 485 Operation.................................................................................................................................................. 486 Precedence rule and stickiness control............................................................................................ 486 IP Phone reset.................................................................................................................................. 487 Factory default.................................................................................................................................. 487 Appendix C: Manual provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series IP Deskphones.................................................................................................................... 493 Contents.................................................................................................................................................... 493 Introduction............................................................................................................................................... 493 Provisioning parameters........................................................................................................................... 494 Appendix D: Manual provisioning of Avaya 2007 IP Deskphone and Avaya 1100 Series IP Deskphones.................................................................................................................... 503 Contents.................................................................................................................................................... 503 Introduction............................................................................................................................................... 503 Provision parameters................................................................................................................................ 503 Appendix E: Manual provisioning of Avaya 2000 Series IP Deskphone........................ 515 Contents.................................................................................................................................................... 515 Introduction............................................................................................................................................... 515 Provision parameters................................................................................................................................ 515 Provisioning the 2001, 2002, 2004 IP Phones................................................................................. 516 Provisioning the Avaya 2033 IP Conference Phone......................................................................... 521 Appendix F: Headset support............................................................................................ 525 Introduction............................................................................................................................................... 525 Supported wired and wireless headsets................................................................................................... 525 Bluetooth® wireless technology................................................................................................................ 525 Enabling Bluetooth® wireless technology......................................................................................... 526 Manual configuration........................................................................................................................ 526 Configure the headsets............................................................................................................................. 527 Active Headset Device..................................................................................................................... 528 Enable HID Commands.................................................................................................................... 528 Headset Type................................................................................................................................... 528 USB audio support.................................................................................................................................... 528 Avaya USB adapters........................................................................................................................ 529 USB Analog Terminal Adapter.......................................................................................................... 529 Wireless USB headsets.................................................................................................................... 530 USB audio limitations and restrictions.............................................................................................. 530 Appendix G: Datagram Transport Layer Security............................................................ 533 Overview................................................................................................................................................... 533 Operating modes.............................................................................................................................. 533 Certificates....................................................................................................................................... 534 Appendix H: Virtual Private Network................................................................................. 541 Description................................................................................................................................................ 541 VPN tunnel status............................................................................................................................. 542 IP Deskphones Fundamentals February 2013 15

Licensing.......................................................................................................................................... 545 Languages........................................................................................................................................ 545 Address assignment......................................................................................................................... 546 Listening Mode................................................................................................................................. 546 Limitations........................................................................................................................................ 547 Appendix I: Design for Operability.................................................................................... 549 Introduction............................................................................................................................................... 549 Auto Recovery/Overload protection................................................................................................. 549 Common alarming............................................................................................................................ 551 Common logging.............................................................................................................................. 552 Flight Recorder................................................................................................................................. 554 Secure remote access...................................................................................................................... 554 Appendix J: Licensing........................................................................................................ 557 Licensing files............................................................................................................................................ 558 Licensing notification................................................................................................................................. 560 Appendix K: IP Phone diagnostic utilities........................................................................ 561 Contents.................................................................................................................................................... 561 Introduction............................................................................................................................................... 561 Text-based diagnostic utilities................................................................................................................... 561 Network diagnostic utilities............................................................................................................... 562 Accessing Network Diagnostic utilities from the IP Phone............................................................... 565 Network Diagnostic Utilities data display pages............................................................................... 573 Network Address Translation Traversal............................................................................................ 582 General Information.......................................................................................................................... 583 Using CLI Commands...................................................................................................................... 585 Graphic-based diagnostics utilities........................................................................................................... 587 Diagnostics for the Avaya 2007 IP Deskphone................................................................................ 587 Diagnostics for the Avaya 1120E,1140E, and 1150E IP Deskphones.............................................. 592 Diagnostics for the Avaya 1165E IP Deskphone.............................................................................. 602 Appendix L: Language enhancement............................................................................... 617 Contents.................................................................................................................................................... 617 Description................................................................................................................................................ 617 UTF-8 character encoding................................................................................................................ 617 TFTP Server support........................................................................................................................ 618 Synchronizing the language............................................................................................................. 618 Avaya 1100 Series Expansion Module font support.................................................................................. 618 Appendix M: DHCP server configuration.......................................................................... 619 Install a Windows NT 4 or Windows 2000 server...................................................................................... 619 Configure a Windows NT 4 server with DHCP.......................................................................................... 619 Configure a Windows 2000 server with DHCP......................................................................................... 620 Install ISC DHCP Server........................................................................................................................... 624 Configure ISC DHCP Server..................................................................................................................... 624 Configure ISC DHCP to work with the IP Phones............................................................................ 625 Install and configure a Solaris 2 server..................................................................................................... 627 Appendix N: TFTP Server................................................................................................... 631 Contents.................................................................................................................................................... 631 16 IP Deskphones Fundamentals February 2013

Pre-download checklist.................................................................................................................... 633 Updating IP Phones firmware................................................................................................................... 633 Updating the firmware...................................................................................................................... 634 Expansion Module for IP Phones..................................................................................................... 638 Downloading and configuring fonts........................................................................................................... 639 Appendix O: 802.1Q VLAN description............................................................................. 643 Contents.................................................................................................................................................... 643 Introduction............................................................................................................................................... 643 Description................................................................................................................................................ 644 IP Phone support...................................................................................................................................... 645 Three-port switch support......................................................................................................................... 645 VLAN IDs.................................................................................................................................................. 646 Automatic VOICE VLAN ID configuration......................................................................................... 647 VLAN Configuration Choices............................................................................................................ 648 Enhanced Data VLAN............................................................................................................................... 648 Data (PC Port) VLAN packet handling............................................................................................. 648 Appendix P: Port numbers................................................................................................. 651 Appendix Q: Bluetooth® and Wireless Fidelity interference.......................................... 653 Appendix R: Power requirements and environmental specifications........................... 655 Contents.................................................................................................................................................... 655 IP Deskphone power requirements.................................................................................................. 655 Environmental specifications..................................................................................................................... 657 Appendix S: IP Deskphone context-sensitive soft keys................................................. 659 Appendix T: Call features................................................................................................... 661 Appendix U: FLEXnet licensing error codes.................................................................... 665 Appendix V: Avaya 2050 IP Softphone license information............................................ 671 Download Open Source modules............................................................................................................. 671 GNU GENERAL PUBLIC LICENSE.......................................................................................................... 671 Preamble.......................................................................................................................................... 671 TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION.................... 672 NO WARRANTY............................................................................................................................... 675 END OF TERMS AND CONDITIONS.............................................................................................. 676 MAD................................................................................................................................................. 677 Index..................................................................................................................................... 679 IP Deskphones Fundamentals February 2013 17

The following sections detail what's new in Avaya IP Deskphones Fundamentals, NN43001-368 for Avaya Communication Server 1000 Release 7.5 and UNIStim Software Release 5.5. UNIStim Release 5.5 includes support for HTTPS for more secure software downloads to the supported IP Deskphones, and quality improvements Features The following sections describe the features introduced in UNIStim 5.5 firmware. HTTPS security HTTPS protocol with TLSv1.0 and TLSv1.1 is supported for 1100 Series, 1200 Series, and 2007 IP Deskphones in UNIStim 5.5. When an IP Deskphone downloads configuration files from a provisioning server or downloads firmware, certificates, fonts, and licenses, HTTPS protocol support makes these transactions secure for customers who require this option. For example, HTTPS enables out-of-the-box IP Deskphones to be securely upgraded to the latest firmware. The following resources can be provisioned using HTTPS: • Provisioning data (*.prv files) • Configuration data (*.cfg files) • Firmware loads • Root certificate files • Device certificate files • License files (only for 1120E, 1140E, 1150E, 1165E IP Deskphones) • Image files (only for 2007 and 1165E IP Deskphones) • Fonts To indicate that HTTPS protocol is to be used over TFTP, the prefix https:// or HTTPS:// must be included in the provisioning server IP address. Example: • https://192.168.20.50 • https://intranet.companyname.com If a root certificate is already installed on the IP Deskphone, the HTTPS server certificate must be signed by the same root certificate. IP Deskphones Fundamentals February 2013 19

Quality improvements UNIStim Software Release 5.5 for IP Deskphones continues to improve the overall quality of the IP Deskphone software through the resolution of several Avaya-identified work items, and includes several language translation improvements for feature prompts. For details, please refer to “UNIStim Software Release 5.5 for 1100 /1200 Series IP Deskphones: Read Me Document”. UNIStim 5.5 supported IP Deskphones The following table lists the IP Deskphones supported in UNIStim 5.5 and their software file names. PEC Description Software file name NTDU96xxxxxx 2007 IP Deskphone 0621C8O.bin NTYS02xxxxxx 1110 IP Deskphone 0623C8O.bin NTYS03xxxxxx 1120E IP Deskphone 0624C8O.bin NTYS05xxxxxx 1140E IP Deskphone 0625C8O.bin NTYS06xxxxxx 1150E IP Deskphone 0627C8O.bin NTYS07xxxxxx 1165E IP Deskphone 0626C8O.bin NTYS18xxxxxx 1210 IP Deskphone 062AC8O.bin NTYS19xxxxxx 1220 IP Deskphone 062AC8O.bin NTYS20xxxxxx 1230 IP Deskphone 062AC8O.bin Note: UNIStim 4.0 and later firmware is not supported on the IP Phone 2001, IP Phone 2002, IP Phone 2004, and IP Phone Key Expansion Module. Other changes Revision History February 2013 Standard 07.18. This document is up-issued to reflect changes in call timer information for the prime DN on the supported IP Deskphone models. New in this release 20 IP Deskphones Fundamentals February 2013 Comments? [email protected]

support for UNIStim Release 5.5 with Communication Server 1000 Release 7.5. August 2012 Standard 07.16. This document is up-issued to provide information on error messages in firmware downloads that are displayed if the files are corrupted. August 2012 Standard 07.15. This document is up-issued to reflect changes in technical content for provisioning parameters in Appendix C and Appendix D and to provide information on error messages in firmware downloads that are displayed if the files are corrupted. July 2012 Standard 07.14. This document is up-issued to reflect changes in technical content for factory default values for Menu Lock and for changes to the provisioning file for dimming the 2007 IP Deskphone backlight. June 2012 Standard 07.13. This document is up-issued to reflect changes in technical content for factory default values for Voice VLAN ID and Data VLAN ID. April 2012 Standard 07.12. This document is up-issued to improve accuracy in the following sections: Avaya 1110 IP Deskphone, Avaya 1120E IP Deskphone, Avaya 1165E IP Deskphone, Avaya 1210 IP Deskphone, Avaya 1220 IP Deskphone, Avaya 1230 IP Deskphone, Avaya 2007 IP Deskphone, Avaya 2050 IP Softphone, Features, Appendix A, Appendix B, IP Phone Diagnostic Utilities and Regulatory and Safety Information. March 2012 Standard 07.11. This document is up-issued to support UNIStim 5.4 and Avaya 2050 Softphone Release 4.3 reflecting support for 64–bit Windows 7 and Windows Vista operating systems. January 2012 Standard 07.10. This document is up-issued to support UNIStim 5.3. October 2011 Standard 07.09. This document is up-issued to reflect changes in technical content for vpntype in the Automatic Provisioning file. August 2011 Standard 07.08. . This document is up-issued reflect changes in technical content for the Expansion Module and the incoming call notifications features of the Avaya 2050 IP Softphone. August 2011 Standard 07.07. This document is up-issued to support the removal of content for outdated features, hardware, and system types. Other changes IP Deskphones Fundamentals February 2013 21

UNIStim 5.1 and to reflect changes in technical content for Secure Call Recording. April 2011 Standard 07.06. This document is up-issued to correct the precedence order for parameter provisioning. March 2011 Standard 07.05. This document is up-issued to correct an error in the Provisioning Info Block section. March 2011 Standard 07.04. This document is up-issued to add procedures on installing and configuring the Windows QoS Packet Scheduler in Windows 7 and to correct parameters in the Provisioning file. November 2010 Standard 07.03. This document is published to support Avaya Communication Server 1000 Release 7.5, UNIStim 5.0, and 2050 IP Softphone Release 4. November 2010 Standard 07.01 and 07.02. This document is issued to support Avaya Communication Server 1000 Release 7.5, UNIStim 5.0, and 2050 IP Softphone Release 4. May 2010 Standard 06.08. This document is up-issued to support Avaya Communication Server 1000 Release 7.0. April 2010 Standard 06.07. This document is up-issued to support Avaya Communication Server 1000 Release 5.5 and Avaya Communication Server 1000 Release 6.0. The product release has been updated to reflect UNIStim 4.x for Rls 5.x and 6.0. April 2010 Standard 06.06. This document is up-issued to support Avaya Communication Server 1000 Release 5.5 and CS 1000 Release 6.0 for UNIStim 4.1, which includes support for the Avaya 1165E IP Deskphone. April 2010 Standard 06.05. This document is up-issued to support Avaya Communication Server 1000 Release 5.5 and Avaya Communication Server 1000 Release 6.0 for UNIStim 4.0. This document is up-issued to correct IP Phone descriptions and to clean up profiles. December 2009 Standard 06.04. This document is up-issued to support Avaya Communication Server 1000 Release 5.x and Avaya Communication Server 1000 Release 6.0 for UNIStim 4.0. This document is up-issued to correct IP Phone descriptions and to clean up profiles. December 2009 Standard 06.03. This document is up-issued to support CS 1000 Release 5.5 and CS 1000 Release 6.0. November 2009 Standard 06.02. This document is up-issued to support CS 1000 Release 5.5 and CS 1000 Release 6.0. New in this release 22 IP Deskphones Fundamentals February 2013 Comments? [email protected]

CS 1000 Release 5.5 and CS 1000 Release 6.0. July 2009 Standard 05.03. This document is up-issued to support IP Softphone 2050 Release 3.3 for CS 1000 Release 6.0. May 2009 Standard 05.02. This document is up-issued to support CS 1000 Release 6.0. May 2009 Standard 05.01. This document is up-issued to support CS 1000 Release 6.0. December 2009 Standard 04.11. This document is up-issued to support the IP Phone 1535 for CS 1000 Release 6.0. December 2009 Standard 04.10. This document is up-issued to support the IP Phone 1165E for CS 1000 Release 6.0. November 2009 Standard 04.09. This document is up-issued to support the IP Phone 1165E for CS 1000 Release 6.0. November 2009 Standard 04.08. This document is up-issued to support the IP Phone 1165E and UNIStim 3.x for both CS 1000 Release 5.x and CS 1000 Release 6.0. February 2009 Standard 04.07. This document is up-issued to change CAT5 to CAT5e cable in the chapters IP Audio Conference Phone 2033, IP Phone 1210, IP Phone 1220, and IP Phone 1230. February 2009 Standard 04.06. This document is up-issued to change CAT5 to CAT5e cable, which is currently shipped with IP Phones. January 2009 Standard 04.05. This document is up-issued to reflect changes in the IP Phone 2001 and 2004 component list. October 2008 Standard 04.04. This document is up-issued to support CS 1000 Release 5.5. This document contains an update on functionality of IP port numbers used in IP Softphone 2050 application and the steps involved in session establishment between IP Softphone 2050 client, Call Server, Signalling Server, Media cards, Licensing server, Duplicate Media Stream, Application Gateway and Signaling Encryption. August 2008 Standard 04.03. This document is up-issued to support UNIStim Release 3.0 for CS 1000 Release 5.5. August 2008 Standard 04.02. This document is up-issued to support an update to technical content for the IP Softphone 2050. Other changes IP Deskphones Fundamentals February 2013 23

IP Softphone 2050 Release 3.1 for Communication Server 1000 Release 5.5. This document also contains updates to technical content for UNIStim 3.0. May 2008 Standard 03.07. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains an update to technical content within the IP Phones 1200 Series sections. April 2008 Standard 03.06. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains support for UNIStim 3.0. April 2008 Standard 03.05. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains an update to technical content. March 2008 Standard 03.04. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains an update to technical content for IP Softphone 2050 Release 3 and an update to technical content for TFTP server firmware download. February 2008 Standard 03.03. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains updates to technical content. December 2007 Standard 03.02. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains updates to technical content. December 2007 Standard 03.01. This document is up-issued to support Communication Server 1000 Release 5.5. December 2007 Standard 02.01. This document is up-issued to support Communication Server 1000 Release 5.0. This document contains support for IP Softphone 2050 Release 3. June 2007 Standard 01.02. This document is up-issued to support Communication Server 1000 Release 5.0. May 2007 Standard 01.01. This document is up-issued to support Communication Server 1000 Release 5.0. This document is renamed IP Phones Fundamentals, NN43001-368 and contains information previously contained in the following legacy document, now retired: (553-3001-368). March 2007 Standard 23.00. This document is up-issued to support Communication Server 1000 Release 4.5. This document is up-issued to include updated information for Mobile Voice Client (MVC) 2050. New in this release 24 IP Deskphones Fundamentals February 2013 Comments? [email protected]

Communication Server 1000 Release 4.5. This document is up-issued to support the addition of the IP Phone 1110. January 2007 Standard 21.00. Not issued. November 2006 Standard 20.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to support the addition of the Expansion Module for IP Phones 1100 Series. October 2006 Standard 19.00. This document is up-issued to support Communication Server 1000 Release 4.5. October 2006 Standard 18.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to support the addition of the IP Phone 1150E. August 2006 Standard 17.00. This document is up-issued to support CS 1000 Release 4.5. July 2006 Standard 16.00. This document is up-issued to support CS 1000 Release 4.5. June 2006 Standard 15.00. This document is up-issued to include UNIStim firmware up-version. April 2006 Standard 14.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to include content for the IP Audio Conference Phone 2033 Release 2. April 2006 Standard 13.00. Not issued. March 2006 Standard 12.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to include updated content for the IP Softphone 2050 V2. January 2006 Standard 11.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to include updated content for the IP Phone 1120E and IP Phone 1140E. January 2006 Standard 10.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to include updated content for the IP Phone 1140E. January 2006 Standard 9.00. This document is up-issued to support CS 1000 Release 4.5. November 2005 Standard 8.00. This document is up-issued to support the addition of IP Phone 1140E. August 2005 Standard 7.00. This document is up-issued to support CS 1000 Release 4.5. Other changes IP Deskphones Fundamentals February 2013 25

the addition of the IP Phone 2007. April 2005 Standard 5.00. This document is up-issued to support the addition of the IP Audio Conference Phone 2033. February 2005 Standard 4.00. This document is up-issued to support the 8.x Firmware Upgrade for IP Phones. September 2004 Standard 3.00. This document is up-issued to support Communication Server 1000 Release 4.0. June 2004 Standard 2.00. This document is up-issued to include the Mobile Voice Client 2050. October 2003 Standard 1.00. This document is a new NTP for Succession 3.0 Software. It was created to support a restructuring of the Documentation Library. This document contains information previously contained in the following legacy document, now retired: Internet Terminals Description (553-3001-217). New in this release 26 IP Deskphones Fundamentals February 2013 Comments? [email protected]

This document contains description, installation, and administration information for the following: • Avaya 1110 IP Deskphone • Avaya 1120E IP Deskphone • Avaya 1140E IP Deskphone • Avaya 1150E IP Deskphone • Avaya 1165E IP Deskphone • Avaya 1100 Series Expansion Module • Avaya 1210 IP Deskphone • Avaya 1220 IP Deskphone • Avaya 1230 IP Deskphone • Avaya 1200 Series Expansion Module • Avaya 2007 IP Deskphone • Avaya 2050 IP Softphone • Avaya 2033 IP Conference Phone 1100/1200 Series IP Deskphone label Figure 1: Phone label Note on legacy products and releases This document contains information about systems, components, and features that are compatible with Avaya Communication Server 1000 software. For more information about legacy products and releases, go to Avaya home page: IP Deskphones Fundamentals February 2013 27

Expansion Module, please refer to the UNIStim 3 version of Avaya IP Deskphone Fundamentals NN43001–368. Documents, User Guides, and other document references This document references the following: • Avaya Features and Services Fundamentals, NN43001-106 • Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125 • Avaya Converging the Data Network with VoIP Fundamentals, NN43001-260 • Avaya IP Peer Networking Installation and Commissioning, NN43001-313 • Avaya Automatic Call Distribution Fundamentals, NN43001-551 • Avaya Security Management Fundamentals, NN43001-604 • Avaya Software Input Output Reference - Administration, NN43001-611 • Avaya Emergency Service Access Fundamentals, NN43001-613 • Avaya Business Element Manager System Reference - Administration, NN43001-632 • Avaya Software Input Output Reference - Maintenance, NN43001-711 • Avaya Central Answering Position Implementation Guide, NN43011-501 • Avaya 1110 IP Deskphone User Guide, NN43110-101 • Avaya 1120E IP Deskphone User Guide, NN43112-103 • Avaya 1140E IP Deskphone User Guide, NN43113-106 • Avaya 1150E IP Deskphone User Guide, NN43114-100 • Avaya 1165E IP Deskphone User Guide, NN43101-102 • Avaya 2007 IP Deskphone User Guide, NN43118-100 • Avaya 2033 IP Conference Phone User Guide, NN43111-100 • Avaya 2050 IP Softphone User Guide, NN43119-101 • Avaya 1100 Series Expansion Module User Guide, NN43130-101 • Avaya 1210 IP Deskphone User Guide, NN43140-101 • Avaya 1220 IP Deskphone User Guide, NN43141-101 • Avaya 1230 IP Deskphone User Guide, NN43142-101 • Avaya Application Gateway 1000/2000 Administration Guide, NN42360-600 Subject 28 IP Deskphones Fundamentals February 2013 Comments? [email protected]

WLAN IP Telephony Installation and Commissioning (NN43001-504). Online To access Avaya documentation online, go to Avaya home page: http://www.avaya.com Note on legacy products and releases IP Deskphones Fundamentals February 2013 29

Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to www.avaya.com or go to one of the pages listed in the following sections. Navigation • Getting technical documentation on page 31 • Getting product training on page 31 • Getting help from a distributor or reseller on page 31 • Getting technical support from the Avaya Web site on page 32 Getting technical documentation To download and print selected technical publications and release notes directly from the Internet, go to www.avaya.com/support. Getting product training Ongoing product training is available. For more information or to register, go to www.avaya.com/support. From this Web site, locate the Training link on the left-hand navigation pane. Getting help from a distributor or reseller If you purchased a service contract for your Avaya product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance. IP Deskphones Fundamentals February 2013 31

The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www.avaya.com/support. Customer service 32 IP Deskphones Fundamentals February 2013 Comments? [email protected]

Phone Contents • Introduction on page 33 • Description on page 34 • Extension microphones on page 35 • Components and functions on page 36 • Features on page 38 • Display characteristics on page 39 • Installation and configuration on page 40 • Redeploying an Avaya 2033 IP Conference Phone on page 44 • Replacing an Avaya 2033 IP Conference Phone on page 45 • Removing an Avaya 2033 IP Conference Phone from service on page 45 • Connecting an extension microphone on page 46 Introduction This section explains how to install and maintain the Avaya 2033 IP Conference Phone. For information about using the Avaya 2033 IP Conference Phone, see the Avaya 2033 IP Conference Phone User Guide, NN43111-100. This section contains the following procedures: • Configuring the Avaya 2033 IP Conference Phone on page 41 • Connecting the components on page 42 • Changing the TN of an existing Avaya 2033 IP Conference Phone on page 44 IP Deskphones Fundamentals February 2013 33

• Removing an Avaya 2033 IP Conference Phone from service on page 45 If power to the phone is interrupted after you install and configure an IP phone, you are not required to reenter the IP Parameters, Node Numbers, or Terminal Number (TN). There is also no need to again acquire the firmware. Description The Avaya 2033 IP Conference Phone uses the customer IP data network to communicate with the Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 2033 IP Conference Phone translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host Configuration Protocol (DHCP) server to provide information that you can use for the Avaya 2033 IP Conference Phone network and Avaya CS 1000 connections. Figure 2: Avaya 2033 IP Conference Phone on page 35 shows the Avaya 2033 IP Conference Phone. Avaya 2033 IP Conference Phone 34 IP Deskphones Fundamentals February 2013 Comments? [email protected]

Extension microphones The Avaya 2033 IP Conference Phone supports up to two extension microphones that extend the microphone range in large rooms. Each extension microphone has a Mute button and an LED indicator to indicate the current mute state. Figure 3: Extension microphone on page 36 shows an extension microphone. Extension microphones IP Deskphones Fundamentals February 2013 35

Components and functions This section describes the following components and functions of the Avaya 2033 IP Conference Phone: • Keys and functions on page 36 • Services menu on page 37 Keys and functions Table 1: Avaya 2033 IP Conference Phone keys and functions on page 36 describes the Avaya 2033 IP Conference Phone keys and functions. Table 1: Avaya 2033 IP Conference Phone keys and functions Key Function Line key Use the Line key to access the single line and activate on-hook dialing. Volume control buttons Use the Volume control buttons to adjust the volume of the ringer and speaker. Mute button Use the Mute button on the main unit or any extension microphone to mute the speaker. Pressing the Mute button on the extension microphone toggles the mute state of the entire IP Phone, not just the microphone. Goodbye key Use the Goodbye key to terminate an active call. Avaya 2033 IP Conference Phone 36 IP Deskphones Fundamentals February 2013 Comments? [email protected]

(DN) key to return to the caller on hold. Message (Inbox) key Press the Message (Inbox) key to access your voice mailbox. Navigation keys Use the Navigation keys to scroll through menus and lists that appear on the LCD display screen. Arrows appear on the left side of display screen to indicate there is more information to be displayed. Context-sensitive soft keys Context-sensitive soft keys (self-labeled) are located below the LCD screen display. The LCD screen display above the key changes, based on the active feature. See Soft key label display on page 40 for further information. Press the Shift soft key labelled >> to access the second row of soft keys. When a triangle appears before a key label, the feature is active. Services menu Table 2: Services menu on page 37 shows the Services menu. Table 2: Services menu Services key Press the Services key to access the following items: • Telephone Options - Volume adjustment - Contrast adjustment - Language - Date/Time - Local DialPad Tone - Set Info - Diagnostics - Ring type - Call Timer - Live Dialpad • Password Admin • Station Control Password Components and functions IP Deskphones Fundamentals February 2013 37

configured) • Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured) Press the Services key to exit from any menu or menu item. You can customize the IP Phone features to meet user requirements. For more information, see the Avaya 2033 IP Conference Phone User Guide, NN43111-100. Double-press the Services key to access Network diagnostic utilities. For more information about Network diagnostic utilities, see IP Phone diagnostic utilities on page 561. Network diagnostic utilities is available in Remote Mode only. If an incoming call is presented while you configure information in the Services menu, the phone rings. However, the display does not update with the caller ID, and the programming text is not disturbed. While you are in the Services menu you cannot dial digits but you can use the programmable line keys, such as Redial (double-press a line key) and Auto dial key to make a call. However, the display does not update with the dialed digits or Caller ID. Features The Avaya 2033 IP Conference Phone supports the following telephony features: • three context-sensitive soft keys Functions for the context-sensitive soft keys are configured in LD 11. For more information about context-sensitive soft keys, see Avaya Features and Services Fundamentals, NN43001-106. • volume control keys to adjust ringer, speaker volume • two specialized feature keys - Message/Inbox - Services • three call processing keys - Mute - Goodbye - Hold For more information about IP Phone features, see Features on page 319. Avaya 2033 IP Conference Phone 38 IP Deskphones Fundamentals February 2013 Comments? [email protected]

• Information line display on page 39 • Soft key label display on page 40 Figure 4: Avaya 2033 IP Conference Phone display areas on page 39 shows the two display areas. Figure 4: Avaya 2033 IP Conference Phone display areas Cleaning the IP Phone display screen Gently wipe the IP Phone display screen with a soft, dry cloth. Caution: Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure. Information line display The Avaya 2033 IP Conference Phone has a one-line information display area with the following information: • caller number • caller name • feature prompt strings Display characteristics IP Deskphones Fundamentals February 2013 39

• date and time information (if the IP Phone is in an idle state) or Call Timer (can be enabled on the Prime DN if provisioned in the Telephone options menu) • set information The information in the display area changes, according to the call-processing state and active features. Soft key label display The soft key label has a maximum of seven characters. Each soft key includes the soft key label and an icon. When a soft key is in use, a triangle icon displays at the beginning of the soft key label, and the label shifts one character to the right. (If the label is six characters in length, the last or rightmost character is truncated.) If a soft key is enabled, the icon state changes to on. It remains in the on state until the soft key is pressed again. This cancels the enabled soft key and turns the icon off, returning the soft key label to its original state. Use the Shift (>>) key to navigate through the layers of functions. If only three functions are assigned to the soft keys, the Shift (>>) key does not appear, and all three functions are displayed. Figure 5: Soft keys on page 40 shows the soft keys on the display area. Figure 5: Soft keys Installation and configuration The following sections provide a step-by-step guide to install and configure the Avaya 2033 IP Conference Phone: • Before you begin on page 41 • First-time installation on page 41 • Configuring the Avaya 2033 IP Conference Phone on page 41 Avaya 2033 IP Conference Phone 40 IP Deskphones Fundamentals February 2013 Comments? [email protected]

• Startup sequence on page 44 Before you begin Before installing the Avaya 2033 IP Conference Phone, complete the following pre-installation checklist: • Ensure one Software License exists for each Avaya 2033 IP Conference Phone you install. • Ensure one Avaya 2033 IP Conference Phone boxed package exists for each Avaya 2033 IP Conference Phone you install. • Ensure the host Call Server is equipped with a Signaling Server that runs the Line TPS application. • If a global power supply is required, ensure you use the correct global power supply supplied by Avaya and country specific IEC cable. The voltage rating of the global power supply must match the wall outlet voltage. • Ensure the latest IP Phone firmware is deployed to the IP telephony node. For more information, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125. First-time installation You must first install an IP telephony node with the Communication Server. For information about installing an IP telephony node, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125. Caution: Service Interruption Do not plug your Avaya 2033 IP Conference Phone into an ISDN connection. Severe damage can result. Configuring the Avaya 2033 IP Conference Phone Use Configuring the Avaya 2033 IP Conference Phone on page 41 to configure the Avaya 2033 IP Conference Phone for the first time. Configuring the Avaya 2033 IP Conference Phone 1. Configure a virtual loop on the system using LD 97. Installation and configuration IP Deskphones Fundamentals February 2013 41

IP Line Applications Fundamentals, NN43001-125 and Avaya Software Input Output Reference-Administration, NN43001-611. 2. Configure the Avaya 2033 IP Conference Phone on the system using LD 11. At the prompts, enter the following: REQ:new TYPE:2033 TN lll s cc uu ECHG yes ITEM cls ITEM For more information about configuring the Avaya 2033 IP Conference Phone using LD 11, see Avaya Software Input Output Reference-Administration, NN43001-611. 3. Configure the Avaya 2033 IP Conference Phone in Element Manager. IP Phones are configured using the Phones section in the Element Manager navigation tree. For more information about configuring the Avaya 2033 IP Conference Phone using Element Manager, see Avaya Element Manager System Reference - Administration, NN43001-632. Connecting the components Use Connecting the components on page 42 to connect the components for the IP Phone. Connecting the components 1. Connect one end of the CAT5-e Ethernet cable to the network interface located on the back of the Power over Ethernet (PoE) module. See Figure 6: POE module on page 43. Plug the other end of the CAT5-e Ethernet cable into your IP network interface. 2. Connect the CAT5-e Ethernet cable attached to the PoE module to the IP Deskphone. Thread the CAT5-e Ethernet cable through the channel on the bottom of the IP Deskphone and plug it into the PoE module port on the IP Deskphone. The PoE module port supports Auto-Media Dependent Interface Crossover (MDIX). Auto-MDIX is supported only when the Ethernet port is configured for autonegotiation. 3. Connect the global power supply (optional) to the power supply port located on the back of the PoE module. Leave the global power supply unplugged from the power outlet. Thread the cord through the channel on the bottom of the PoE module; then plug the other end into the AC power source. Ensure you use the correct global power supply supplied by Avaya and country-specific IEC cable. The voltage rating of the global power supply must match the wall outlet voltage. Figure 6: POE module on page 43 shows the Power over Ethernet (PoE) module. Avaya 2033 IP Conference Phone 42 IP Deskphones Fundamentals February 2013 Comments? [email protected]

Red LEDs on the 2033 IP Conference Phone indicate power. Messages indicating system start up, such as Loading, Initializing network, and Loading boot parameters appear after a short delay. Figure 7: Bottom view of Avaya 2033 IP Conference Phone on page 43 shows the bottom view of the 2033 IP Conference Phone. The 2033 IP Conference Phone supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 0. To use Power over Ethernet, where power is delivered over the CAT5-e cable, the LAN must support Power over Ethernet, and a global power supply is not required. To use local AC power, the optional global power supply can be ordered separately. Figure 7: Bottom view of Avaya 2033 IP Conference Phone When you complete the IP Deskphone connection, you must connect the phone to the network. See Dynamic Host Configuration Protocol on page 373. Installation and configuration IP Deskphones Fundamentals February 2013 43

sequence. The elements of the startup sequence include: • obtaining network access (if supported by the network infrastructure) • obtaining VLAN ID (if supported by the network infrastructure) • obtaining the IP parameters • connecting to the Call Server • obtaining provisioning parameters For information about provisioning the IP Phone, see Manual provisioning of Avaya 2000 Series IP Deskphone on page 515. Redeploying an Avaya 2033 IP Conference Phone You can redeploy an existing previously configured Avaya 2033 IP Conference Phone on the same system. For example, the Avaya 2033 IP Conference Phone can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the Avaya 2033 IP Conference Phone. For further information, see Avaya Converging the Data Network with VoIP Fundamentals, NN43001-260. Changing the TN of an existing Avaya 2033 IP Conference Phone 1. Repower the Avaya 2033 IP Conference Phone. During the reboot sequence of a previously configured the Avaya 2033 IP Conference Phone displays the existing node number for approximately five seconds. 2. If the node password is enabled and NULL, choose one of the following: a. Disable the password. b. Set the password as non-NULL. 3. Press OK when the node number displays. If Then the node password is enabled and is not NULL a password screen displays. Go to 4 on page 44. the node password is disabled a TN screen displays. Go to 5 on page 45. 4. Enter the password at the password screen, and press OK. Avaya 2033 IP Conference Phone 44 IP Deskphones Fundamentals February 2013 Comments? [email protected]

To obtain the password, enter the nodePwdShow command in Element Manager. For further information, see Avaya Element Manager System Reference - Administration , NN43001-632. 5. Select the Shift soft key labeled (>>) and press Clear to edit the TN field. The Avaya 2033 IP Conference Phone by default places you in the units field of the TN. You cannot use backspace to move to the loop, shelf or card fields. 6. Enter the new TN. Replacing an Avaya 2033 IP Conference Phone Important: Two IP Phones cannot share the same TN. You must remove the Avaya 2033 IP Conference Phone that currently uses the TN. Replacing an Avaya 2033 IP Conference Phone 1. Obtain the node and TN information of the phone you want to replace. 2. Disconnect the Avaya 2033 IP Conference Phone that you want to replace. 3. Follow Configuring the Avaya 2033 IP Conference Phone on page 41 to install the Avaya 2033 IP Conference Phone. To configure the IP Phone, see Manual provisioning of Avaya 2000 Series IP Deskphone on page 515. 4. Enter the same TN and Node Number as the Avaya 2033 IP Conference Phone you replaced. The system associates the new Avaya 2033 IP Conference Phone with the existing TN. Removing an Avaya 2033 IP Conference Phone from service Removing an Avaya 2033 IP Conference Phone from service 1. Disconnect the Avaya 2033 IP Conference Phone from the network or turn off the power. If the Avaya 2033 IP Conference Phone was automatically configured, the DHCP lease expires and the IP address returns to the available pool. 2. In LD 11, enter the following: REQ: OUT TYPE: 2033 TN: LLL S CC UU Replacing an Avaya 2033 IP Conference Phone IP Deskphones Fundamentals February 2013 45

Connecting an extension microphone to the Avaya 2033 IP Conference Phone 1. Thread the microphone cord through the channels on the bottom of the IP Phone. A maximum of two microphone jacks are supported on the Avaya 2033 IP Conference Phone. 2. Connect the microphone cord to one of the microphone jacks on the bottom of the IP Phone. Avaya 2033 IP Conference Phone 46 IP Deskphones Fundamentals February 2013 Comments? [email protected]

Contents This section contains the following topics: • Introduction on page 47 • Description on page 48 • Components and functions on page 49 • Features on page 52 • Touch panel on page 53 • Dialpad entry on page 54 • Cleaning the IP Phone display screen on page 55 • Display characteristics on page 56 • Installation and configuration on page 62 • Redeploying an Avaya 2007 IP Deskphone on page 64 • Replacing an Avaya 2007 IP Deskphone on page 65 • Removing an Avaya 2007 IP Deskphone from service on page 65 Introduction This section explains how to install and maintain the Avaya 2007 IP Deskphone. For information about using the Avaya 2007 IP Deskphone, see the Avaya 2007 IP Deskphone User Guide, NN43118-100. This section contains the following procedures: • Configuring the Avaya 2007 IP Deskphone on page 63 • Connecting the components on page 63 • Changing the TN of an existing Avaya 2007 IP Deskphone on page 64. IP Deskphones Fundamentals February 2013 47

• Removing an Avaya 2007 IP Deskphone from service on page 65. If power to the phone is interrupted after you install and configure an IP phone, you are not required to reenter the IP Parameters, Node Numbers, or Terminal Number (TN). There is also no need to again acquire the firmware. Description The Avaya 2007 IP Deskphone uses the customer IP data network to communicate with the Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 2007 IP Deskphone translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host Configuration Protocol (DHCP) server to provide information that you can use for the Avaya 2007 IP Deskphone network and Avaya CS 1000 connections. Figure 8: Avaya 2007 IP Deskphone on page 48 shows the Avaya 2007 IP Deskphone. Figure 8: Avaya 2007 IP Deskphone Avaya 2007 IP Deskphone 48 IP Deskphones Fundamentals February 2013 Comments? [email protected]

This section describes the following components and functions of the Avaya 2007 IP Deskphone: • Keys and functions on page 49 • Services menu on page 50 • Local Tools menu on page 51 Keys and functions Table 3: Avaya 2007 IP Deskphone keys and functions on page 49 lists the keys and functions for the Avaya 2007 IP Deskphone. Table 3: Avaya 2007 IP Deskphone keys and functions Key Function Hold Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold. Goodbye Press the Goodbye key to terminate an active call. Handsfree Press the Handsfree key to activate handsfree. The LED lights to indicate when the handsfree feature is active. Headset Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Note: The Avaya 2007 IP Deskphone does not support USB headsets. Mute Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to a two-way conversation. The Mute key applies to handsfree, handset, and headset microphones. The Mute LED flashes when the Mute option is in use. Volume control bar Use the Volume control bar to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume, the left side to decrease volume. Message waiting light/incoming call indicator The red Message waiting/Incoming call indicator LED is located at the top center of the phone. The indicator lights steadily when a message is waiting and flashes during an incoming call. Components and functions IP Deskphones Fundamentals February 2013 49

the touch panel display and are configured for various features on the IP Phones. A steady LCD light beside a programmable line (DN)/feature key indicates the feature or line is active. A flashing LCD indicates the line is on hold or the feature is being programmed. Context-sensitive soft keys (self- labeled) Four context-sensitive soft keys (self-labeled) are located on the touch panel display. The soft key label changes, based on the active feature. Tap the More soft key to access the next layer of soft key functions. Navigation keys Use the navigation keys to scroll through menus and lists on the LCD display screen. The key rocks for up, down, left, and right movement. Context-sensitive keys Soft key labels are enabled for the keys on either side of the navigation cluster. The labels are context sensitive. When in an edit box, the soft key labels appear as Clear and Backspace. This allows numeric editing without using the soft keyboard. In normal use the soft key labels show Quit and Copy. Services menu Table 4: Services menu on page 50 shows the Services menu. Table 4: Services menu Services key Tap the Services key to access the following items: • Volume adjustment • Contrast adjustment • Language • Date/Time • Display diagnostics • Local DialPad Tone • Set Info • Diagnostics • Call Log Options • Ring type • Call timer • On hook default path Avaya 2007 IP Deskphone 50 IP Deskphones Fundamentals February 2013 Comments? [email protected]

• Name Display Format • Live Dialpad • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) • Test Local Mode and Resume Local Mode (if Branch Office is configured) • Password Admin (if configured) You can customize the IP Phone features to meet user requirements. For more information, see the Avaya 2007 IP Deskphone User Guide, NN43118-100. Local Tools menu Tap the Tools icon to access the Local Tools menu. Table 5: Local Tools menu on page 51 shows the options available in the Local Tools menu. If you are prompted to enter a password when you tap the Tools icon, password protection is enabled. For more information about password protection, see Local Tools menu on page 415. Entering text in the Local Tools menu items is easier with a USB keyboard. Table 5: Local Tools menu Network Configuration Use this menu to configure or to display configuration information. This menu contains the following items: • 802.1x/EAP • 802.1ab (LLDP) • DHCP status • IP network settings (IP address, mask, gateway address) • Server 1 and Server 2 IP address, Port, Action, Retry, and PK numbers • Voice VLAN, priority, and filtering • PC port disable, speed, and duplex setting • Data VLAN, priority, and filtering • Network interface speed and duplex setting • Ignore GARP protection • Pre-Shared Key SRTP • XAS IP address, graphical, port Components and functions IP Deskphones Fundamentals February 2013 51

• Push Agent settings ((port, capabilities, list of trusted servers, subscription list) • WML Browser settings (proxy IP address, proxy port, home page URl, idle page URI, idle timer) Local Diagnostics Displays the Local Diagnostics menu containing the following items: • Network Diagnostic Tools • Ethernet Statistics • IP Network Statistics • IP Set Information • Advanced Diag Tools • DHCP Information For more information about the 2007 IP Deskphone Local Diagnostics menu, see IP Phone diagnostic utilities on page 561. Touch Panel Setup Use the Touch Panel Setup tool to calibrate the touch panel and stylus. Display settings Use Display settings tools to alter display physical settings including brightness, backlight, screen saver activation interval, and dimmer. USB Devices Use USB Devices menu to control the Universal Serial Bus (USB) device plugged into the USB port in the back of the IP Phone. Preferences Use the Preferences menu to configure individual user preferences. Lock Menu Use the Lock menu to prevent unauthorized access to the Local Tools menu. Features The Avaya 2007 IP Deskphone supports the following features • 12 programmable line (DN)/feature soft keys: six programmable line (DN)/feature keys and six lines/features accessed by pressing the Shift key. • large, color touch panel display screen • four context-sensitive soft keys (self-labeled) • volume control bar to adjust ringer, speaker, handset, handsfree, and headset volume • High quality speakerphone for superior two-way communications Avaya 2007 IP Deskphone 52 IP Deskphones Fundamentals February 2013 Comments? [email protected]

- Hold - Goodbye - Handsfree - Mute • ability to change the programmable line (DN)/feature key labels Feature keys support English characters only. Note: Functions for the four display-based context-sensitive soft keys are configured in LD 11; for more information, see Avaya Features and Services Fundamentals, NN43001-106. For more information about IP Deskphone features, see Features on page 319. Touch panel You perform point and click operations on your Avaya 2007 IP Deskphone using the touch panel. The touch panel is used with the graphical user interface (GUI) to present soft keys directly on the display. You can activate all Line/DN keys and feature soft keys by using the touch panel. Calibrate the touch panel Calibrate the touch panel through the Tools menu, which enables you to fine-tune the touch panel. You are prompted to use the stylus to tap three targets. For further information, see Calibrating the touch panel and stylus on page 53. Stylus Operate the touch panel using a stylus or your finger. However, use of a stylus is recommended to avoid damage to the touch panel. Calibrating the touch panel and stylus 1. Tap the Tools icon to calibrate the touch panel and stylus. 2. Tap the Touch Panel Setup soft key. Touch panel IP Deskphones Fundamentals February 2013 53

following system prompt is displayed: Touch the center of the red ball. 3. Use the stylus and tap each of the red dots, in order, starting with the lower left portion of the screen, and following the sequence as prompted. After the third dot is tapped, the display changes to indicate the result of calibration. • If the calibration is successful, the IP Phone displays the following report: Data calibration is CORRECT. Save Data calibration? YES and NO soft keys and calibration statistics are displayed on the screen. Tap the YES soft key to save the calibration settings and exit to the main display or tap the NO soft key to abandon the calibration settings and exit to the main display. • If the calibration is unsuccessful, the IP Phone displays the following report: Data calibration is WRONG. Repeat calibration? YES and NO soft keys and calibration statistics are displayed on the screen. Tap the YES soft key to retry the calibration or tap the NO soft key to abandon the calibration and return to the main display. Dialpad entry Certain configuration items on the phone require alphanumeric, special characters or hex input, depending on the input field. For ease of use, Avaya recommends the use of the external USB keyboard. Avaya 2007 IP Deskphone also provides an on-screen touch keyboard to facilitate data input. However, dialpad may also be used for entering alphanumeric or special characters. The following rules apply when you enter text and special characters using the dialpad. • Press a key from 0 to 9 once to enter the corresponding number. • Press a key from 2 to 9 repeatedly to cycle through the letters assigned to that key, first in lower case and then in upper case. For example, if you press the 5 key repeatedly, the following characters are displayed, one at a time: j -> k -> l -> J -> K -> L -> 5 -> Avaya 2007 IP Deskphone 54 IP Deskphones Fundamentals February 2013 Comments? [email protected]

• The insertion point remains in its current position as long as you continue to press the same key. • The entry is accepted if either a new key is pressed or if two seconds pass with no entry. The insertion point moves 1 space to the right. For example, to enter the word Avaya, press the following key sequence: 6 [2 second delay] 6 7 8 3 5 Although special characters are not required, key 1 generates commonly used special characters, such as the period (.), at symbol (@), and underscore (_). • Double press the asterisk key ** to generate a period (.). This is a useful shortcut when entering IP addresses. Table 6: Character key mappings Key Generates 1 _ - . ! @ $ % & + 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5 6 m n o M N O 6 7 p q r s P Q R S 7 8 t u v T U V 8 9 w x y z W X Y Z 9 ** period (.) With UNIStim Release 6.0 or later, you can use the numeric keys on the Avaya 2007 IP Deskphone soft keyboard or an external USB keyboard to dial calling numbers. Cleaning the IP Phone display screen Gently wipe the IP Phone display screen with a soft, dry cloth. Caution: Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure. Cleaning the IP Phone display screen IP Deskphones Fundamentals February 2013 55

• Application area on page 58 • Tools/Navigation area on page 60 Figure 9: Avaya 2007 IP Deskphone display areas on page 57 shows these two display areas. See the Phone mode on page 57 section, which explains how the display areas can be shown on the display and changed between Full, Hidden and Reduced modes. Important: There are changes to the Avaya 2007 IP Deskphone graphical user interface (GUI), including color and icon changes on the display. New Avaya 2007 IP Deskphone units are shipped with new firmware and display the new GUI. Minimum release of IP Phone UNIStim 3.3 is required to support the new GUI for existing Avaya 2007 IP Deskphone. Avaya 2007 IP Deskphone 56 IP Deskphones Fundamentals February 2013 Comments? [email protected]

The display may differ from the above example. To extend the life of the LCD panel, the panel goes dark (sleep) after a configured period of time. For further information, see the Avaya 2007 IP Deskphone User Guide, NN43118-100. Phone mode The Avaya 2007 IP Deskphone supports a phone mode option. With phone mode, you can determine which portion of the Avaya 2007 IP Deskphone display screen is dedicated to telephony display and which portion of the display screen is controlled by applications, which are driven by external application gateways. Display characteristics IP Deskphones Fundamentals February 2013 57

• Full— default screen mode, which displays the full telephony screen. Full screen phone mode can be hidden behind applications controlled by an application gateway (for example, the Application Gateway 2000) and automatically appears in the foreground when you receive an incoming call, pick up the handset, or press the hands free or headset key. If the toolbar at the bottom of the IP Phone display screen is visible, you can force the telephony screen to appear in the foreground by touching the telephone icon. • Hidden—telephony screen remains hidden behind applications controlled by an application gateway and does not automatically appear in the foreground when you receive an incoming call, pick up the handset, or press the hands free or headset key. When you select Hidden screen phone mode, the toolbar at the bottom of the IP Phone display screen is not visible and the Hold key is disabled. You can force the telephony screen (with the toolbar) to appear by entering the special key sequence, **26344##. By forcing the telephony screen to appear, you can perform configurations that require the IP Phone display screen interface (for example, Node and TN entry or access to the toolbar). • Reduced—IP Phone telephony screen appears as a small window with a reduced number of telephony items displayed. In Reduced screen phone mode, the following apply: - Information messages and caller ID remain displayed. - You can access only two line appearance Auto Dial keys. - You cannot access any soft keys (including, Inbox, Directory, Services, and Copy). The remainder of the IP Phone display screen is controlled by an application gateway application, including the section at the bottom of the screen, where the toolbar typically appears. You can force the toolbar to appear by entering the special key sequence, **26344##. The Reduced screen phone mode is useful when you require basic phone functionality and application access at the same time. Application area The Application area provides: • Programmable line (DN)/feature key label display on page 59 • Information line display on page 59 • Soft key label display on page 60 • Feature key label display on page 60 Figure 10: Avaya 2007 IP Deskphone Application area on page 59 shows the detail of the Application area. Avaya 2007 IP Deskphone 58 IP Deskphones Fundamentals February 2013 Comments? [email protected]

Programmable line (DN)/feature key label display The feature key label area displays a 10-character string for each of the 12 programmable line (DN)/feature keys: six programmable line (DN)/feature keys and six lines/features accessed by pressing the Shift key. Each key includes the key label and an icon. The icon state can be on, off, or flashing. Key labels are left-aligned for keys on the left side of the screen, and right- aligned for keys on the right side of the screen. If a label is longer than 10 characters, the last 10 characters are displayed, and the excess characters are deleted from the beginning of the string. Information line display The information line display area contains the following sections: • caller number • caller name Display characteristics IP Deskphones Fundamentals February 2013 59

• user-entered digits • date and time information or Call Timer (can be enabled on the Prime DN if provisioned in the Telephone options menu) • set information Soft key label display Use the More key to navigate through the layers of functions. If only four functions are assigned to the soft keys, the More key does not appear, and all four functions are displayed. The soft key label has a maximum of seven characters. Each soft key includes the soft key label and an icon. When a soft key is in use, a triangle icon displays at the beginning of the soft key label, and the label shifts one character to the right. (If the label is six characters in length, the last or rightmost character is truncated.) If a soft key is enabled, the icon state changes to on. It remains in the on state until the soft key is pressed again. This cancels the enabled soft key and turns the icon off, returning the soft key label to its original state. Soft key labels support different languages. Feature key label display The feature key labels may show either text or icons. The text labels are displayed by default and are changed using the Tools menu. For further information about the feature keys and their icon equivalents, see the Avaya 2007 IP Deskphone User Guide, NN43118-100. Tools/Navigation area The Tools/Navigation area provides controls for navigating between features and selecting tools. The following five main elements are presented as touchable keys: • Tools • Primary application • Applications • Telephone • Keyboard Figure 11: Avaya 2007 IP Deskphone Tools/Navigation area on page 61 shows the Tools/ Navigation area. Avaya 2007 IP Deskphone 60 IP Deskphones Fundamentals February 2013 Comments? [email protected]

Package components The Avaya 2007 IP Deskphone includes integrated support for a number of LAN options, including support for IEEE 802.3af Power Classification 3. The Global power supply must be ordered separately if local power is required. Table 7: Package components on page 61 lists the Avaya 2007 IP Deskphone package components. Table 7: Package components • Avaya 2007 IP Deskphone • Handset • Handset cord • Footstand • 2.1 m (7-ft) CAT5-e Ethernet cable • number plate and lens Package components IP Deskphones Fundamentals February 2013 61

The following sections provide a step-by-step guide to install and configure the Avaya 2007 IP Deskphone: • Before you begin on page 62 • First-time installation on page 62 • Configuring the Avaya 2007 IP Deskphone on page 63 • Connecting the components on page 63 • Startup sequence on page 63 Before you begin Before installing the Avaya 2007 IP Deskphone, complete the following pre-installation checklist: • Ensure one Avaya 2007 IP Deskphone boxed package exists for each Avaya 2007 IP Deskphone you install. For a list of Avaya 2007 IP Deskphone package components, see Package components on page 61. • Ensure one Software License exists for each Avaya 2007 IP Deskphone you install. • Ensure the host Call Server is equipped with a Signaling Server that runs the Line TPS application. • If you are not using Power over Ethernet (PoE) you must use the global power supply or your phone fails to operate. See Package components on page 61. • Ensure the latest IP Phone firmware is deployed to the IP telephony node. For more information, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125. First-time installation You must first install an IP telephony node with the Communication Server. For information about installing an IP telephony node, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125. Caution: Damage to Equipment Avaya 2007 IP Deskphone 62 IP Deskphones Fundamentals February 2013 Comments? [email protected]

result. Configuring the Avaya 2007 IP Deskphone Use Configuring the Avaya 2007 IP Deskphone on page 63 to configure the Avaya 2007 IP Deskphone. Configuring the Avaya 2007 IP Deskphone 1. Configure a virtual loop on the system using LD 97. For more information about configuring a virtual loop, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125 and Avaya Software Input Output Reference-Administration, NN43001-611. 2. Configure the Avaya 2007 IP Deskphone on the system using LD 11. At the prompt, enter the following: REQ:new TYPE:2007 To configure the Avaya 2007 IP Deskphone using LD 11, see Avaya Software Input Output Reference-Administration, NN43001-611. 3. Configure the Avaya 2007 IP Deskphone in Element Manager. IP Phones are configured using the Phones section in the Element Manager navigation tree. For more information about configuring the Avaya 2007 IP Deskphone using Element Manager, see Avaya Element Manager System Reference - Administration , NN43001-632. Connecting the components See the Avaya 2007 IP Deskphone User Guide, NN43118-100 for instructions to connect the Avaya 2007 IP Deskphone components. When you complete the IP Deskphone connection, you must connect the phone to the network. See Dynamic Host Configuration Protocol on page 373. Startup sequence When an Avaya 2007 IP Deskphone connects to the network, it must perform a startup sequence. The elements of the startup sequence include: • obtaining network access (if supported by the network infrastructure) • obtaining VLAN ID (if supported by the network infrastructure) • obtaining the IP parameters Installation and configuration IP Deskphones Fundamentals February 2013 63

• connecting to the Call Server The IP Phone is configured for automatic provisioning by default. For more information about provisioning the IP Phone automatically, see Provisioning the IP Phones on page 443. You can manually configure all or some parameters. For information about provisioning the IP Phone manually, see Manual provisioning of Avaya 2007 IP Deskphone and Avaya 1100 Series IP Deskphones on page 503. Redeploying an Avaya 2007 IP Deskphone You can redeploy an existing, previously-configured Avaya 2007 IP Deskphone on the same system. For example, the Avaya 2007 IP Deskphone can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the Avaya 2007 IP Deskphone. For further information, see Avaya Converging the Data Network with VoIP Fundamentals, NN43001-260. Changing the TN of an existing Avaya 2007 IP Deskphone 1. Repower the Avaya 2007 IP Deskphone. During the reboot sequence of a previously configured IP Phone, the Avaya 2007 IP Deskphone displays the existing node number for approximately five seconds. 2. If the node password is enabled and NULL, choose one of the following: a. Disable the password. b. Set the password as non-NULL. 3. Press OK when the node number displays. If Then the node password is enabled and is not NULL a password screen displays. Go to 4 on page 64. the node password is disabled a TN screen displays. Go to 5 on page 64. 4. Enter the password at the password screen, and press OK. A TN screen displays. To obtain the password, enter the nodePwdShow command in Element Manager. For further information, see Avaya Element Manager System Reference - Administration , NN43001-632. 5. Select the Clear soft key to clear the existing TN. 6. Enter the new TN. Avaya 2007 IP Deskphone 64 IP Deskphones Fundamentals February 2013 Comments? [email protected]

Important: Two IP Phones cannot share the same TN. You must remove the Avaya 2007 IP Deskphone that currently uses the TN. Replacing an Avaya 2007 IP Deskphone 1. Obtain the node and TN information of the phone you want to replace. 2. Disconnect the Avaya 2007 IP Deskphone that you want to replace. 3. Follow Configuring the Avaya 2007 IP Deskphone on page 63 to install the Avaya 2007 IP Deskphone. To configure the IP Phone, see Manual provisioning of Avaya 2007 IP Deskphone and Avaya 1100 Series IP Deskphones on page 503. Enter the same TN and Node Number as the Avaya 2007 IP Deskphone you replaced. The system associates the new Avaya 2007 IP Deskphone with the existing TN. Removing an Avaya 2007 IP Deskphone from service Removing an Avaya 2007 IP Deskphone from service 1. Disconnect the Avaya 2007 IP Deskphone from the network or turn the power off. The service to the PC is disconnected as well if the PC connects to the Avaya 2007 IP Deskphone. If the Avaya 2007 IP Deskphone was automatically configured, the DHCP lease expires and the IP address returns to the available pool. 2. In LD 11, enter the following: REQ: OUT TYPE: 2007 TN: LLL S CC UU Replacing an Avaya 2007 IP Deskphone IP Deskphones Fundamentals February 2013 65

66 IP Deskphones Fundamentals February 2013 Comments? [email protected]

Contents This section contains the following topics: • Introduction on page 67 • Description on page 68 • Components and functions on page 69 • Features on page 72 • Display characteristics on page 73 • Package components on page 74 • Installation and configuration on page 75 • Redeploying an Avaya 1210 IP Deskphone on page 79 • Replacing an Avaya 1210 IP Deskphone on page 80 • Removing an Avaya 1210 IP Deskphone from service on page 81 Introduction This section explains how to install and maintain the Avaya 1210 IP Deskphone. For information about using the Avaya 1210 IP Deskphone, see the Avaya 1210 IP Deskphone User Guide, NN43140-101. This section contains the following procedures: • Configuring the Avaya 1210 IP Deskphone on page 76 • Connecting the components on page 76 • Redeploying the TN of an existing Avaya 1210 IP Deskphone on page 79 • Replacing an Avaya 1210 IP Deskphone on page 80 • Removing an Avaya 1210 IP Deskphone from service on page 81 IP Deskphones Fundamentals February 2013 67

required to reenter the IP Parameters, Node Numbers, or Terminal Number (TN). There is also no need to again acquire the firmware. Description The Avaya 1210 IP Deskphone uses the customer IP data network to communicate with the Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 1210 IP Deskphone translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host Configuration Protocol (DHCP) server to provide information that you can use for the Avaya 1210 IP Deskphone network and Avaya CS 1000 connections. Figure 12: Avaya 1210 IP Deskphone on page 68 shows the Avaya 1210 IP Deskphone. Figure 12: Avaya 1210 IP Deskphone Avaya 1210 IP Deskphone 68 IP Deskphones Fundamentals February 2013 Comments? [email protected]

This section describes the following components and functions of the Avaya 1210 IP Deskphone: • Keys and functions on page 69 • Services menu on page 70 • Local Tools menu on page 71 Keys and functions Table 8: Avaya 1210 IP Deskphone keys and functions on page 69 describes the Avaya 1210 IP Deskphone keys and functions. Table 8: Avaya 1210 IP Deskphone keys and functions Key Function Handsfree Press the Handsfree key to activate handsfree mode. The Handsfree light emitting diode (LED) indicator, located on the Handsfree key, lights to indicate that the headset is in use. Visual Alerter/Message Waiting indicator The red Visual Alerter/Message Waiting indicator LED is located at the top center of the phone. The indicator lights steadily when a message is waiting and flashes during an incoming call. Volume control buttons Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and Handsfree features. Press the upper button to increase the volume, and press the lower button to decrease the volume. Hold key Press the Hold key to place an active call on hold. Press the Hold key again to return to the caller on hold. Conference key Press the Conference key (programmable memory button) to initiate conference. Applications key Press the Applications key to access external server applications, such as Avaya Application Server. Navigation keys Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The Navigation keys to move up, down, left, and right. Use Up and Down keys to scroll up and down in lists, and the Left and Right keys to position the cursor. You can also use the Left and Right keys to select editable fields that appear on the phone. Press the Right key to select the field below the current Components and functions IP Deskphones Fundamentals February 2013 69

current position. Enter key Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections. You can also use the Enter key instead of the Select soft key. Context-sensitive soft keys (self-labeled) Context-sensitive soft keys are below the LCD. The soft key label is dynamic and depends on the active feature. The label length is a maximum of six characters. A triangle before a key label indicates that the key is active. Goodbye key Press the Goodbye key to terminate an active call. Mute key Press the Mute key to listen to the calling party without transmitting voice from your phone. Press the Mute key again to return to a two-way conversation. Mute key functionality applies to handsfree, handset, and headset modes. After you mute the transmission path, the Mute indicator LED, embedded in the Mute key, flashes. Headset key Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. The Headset LED indicator, located on the Headset key, lights to indicate that the headset is in use. Services menu Table 9: Services menu on page 70 shows the Services menu. Table 9: Services menu Services key Press the Services key to access the following items: • Telephone Options - Volume adjustment - Contrast adjustment - Language - Date/Time - Local Dialpad Tone - Set Info - Diagnostics - Ring type - Call Timer Avaya 1210 IP Deskphone 70 IP Deskphones Fundamentals February 2013 Comments? [email protected]

- Live Dial Pad - Normal Mode Indication - Caller ID display order • Password Administration - Station Control Password • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) • Test Local Mode and Resume Local Mode (if Branch Office is configured) You can customize the IP Phone features to meet user requirements. For more information, see the Avaya 1210 IP Deskphone User Guide, NN43140-101. To access network diagnostic utilities, double-press the Services key. Press 2 2 on the dialpad to access the Network Diagnostic Tools menu or use the Up or Down navigation keys to scroll and highlight Network Diagnostic Tools option. For more information about network diagnostic utilities, see IP Phone diagnostic utilities on page 561. If an incoming call is presented while you configure information in the Services menu, the phone rings. However, the display does not update with the caller ID, and the programming text is not disturbed. While you are in the Services menu you cannot dial digits but you can use the programmable line keys, such as Redial (double-press a line key) and Auto dial key to make a call. However, the display does not update with the dialed digits or Caller ID. Local Tools menu Table 10: Local Tools menu on page 71 shows the Local Tools menu. For more information about the Local Tools menu, see Local Tools menu on page 415. Table 10: Local Tools menu Services key Press the Services key twice to access the Local Tools menu. The following items appear in the Local Tools menu: • 1. Preferences • 2. Local Diagnostics • 3. Network Configuration • 4. Lock Menu If you are prompted to enter a password when you double-press the Services key, password protection initiates. For more information about password protection, see Local Tools menu on page 415. Components and functions IP Deskphones Fundamentals February 2013 71

use the navigation keys to scroll through the menu items. Press the Enter key to select the highlighted menu item. Press the Cancel key to exit from a menu or menu item. Features The Avaya 1210 IP Deskphone supports the following telephony features: • four context-sensitive soft keys Functions for the context-sensitive soft keys are configured in LD 11. • volume control buttons to adjust ringer, speaker, handset, and headset volume • three specialized feature keys - Conference - Services - Applications • five call-processing keys - Goodbye - Hold - Handsfree - Mute - Headset • Last number redial soft key Last Number Redial (LNR) functionality for the Avaya 1210 IP Deskphone is provided through a LNR soft key. This key is displayed when the Avaya 1210 IP Deskphone goes off hook. This soft key for Avaya 1210 IP Deskphone is allowed (denied) depending on the CLS LNA (LND) in LD 11 for the Avaya 1210 IP Deskphone. For more information, see “Avaya 1210 IP Deskphone Last Number Redial soft key” in Avaya Features and Services (NN43001-106). For more information about IP Phone features, see Features on page 319. Avaya 1210 IP Deskphone 72 IP Deskphones Fundamentals February 2013 Comments? [email protected]

• Information line display on page 73 • Soft key label display on page 74 Figure 13: Avaya 1210 IP Deskphone display areas on page 73 shows these two display areas. Figure 13: Avaya 1210 IP Deskphone display areas Cleaning the IP Phone display screen Gently wipe the IP Phone display screen with a soft, dry cloth. Caution: Do not use any liquids or powders on the Avaya 1210 IP Deskphone. If you use anything other than a soft, dry cloth, you can contaminate IP Phone components and cause premature failure. Information line display An Avaya 1210 IP Deskphone has a one-line information display area with the following information: • caller number • caller name • feature prompt strings • user-entered digits Display characteristics IP Deskphones Fundamentals February 2013 73

enabled on the Prime DN if provisioned in the Telephone options menu) • IP Phone information The information area changes according to the call-processing state and active features. Soft key label display The soft key label has a maximum of six characters. Each soft key includes the soft key label and an icon. When a soft key is in use, a triangle icon appears at the beginning of the soft key label, and the label shifts one character to the right. If the label is six characters in length, the last or rightmost character is truncated. If you initiate a feature, the icon state turns on. The icon remains in the on state until you press this feature key again. This action cancels the enabled feature and turns the icon off, and returns the soft key label to its original state. Use the More soft key to navigate the layers of functions. If you assign only four functions to the soft keys, the More key does not appear, and all four functions display. Package components You must order the global power supply separately if local power using the global power supply is required. IP Deskphones include integrated support for a number of Power over LAN (PoL) options, including support for IEEE 802.3af standard power. Table 11: Package components on page 74 lists the package components for the Avaya 1210 IP Deskphone. Table 11: Package components • Avaya 1210 IP Deskphone • handset • handset cord • footstand • 2.1 m (7-ft) CAT5-e Ethernet cable • number plate and lens For more information about previous versions of the IP Deskphone, contact your Avaya representative. Avaya 1210 IP Deskphone 74 IP Deskphones Fundamentals February 2013 Comments? [email protected]

The following sections provide a step-by-step guide to install and configure the Avaya 1210 IP Deskphone: • Before you begin on page 75 • First-time installation on page 75 • Configuring the Avaya 1210 IP Deskphone on page 76 • Connecting the components on page 76 • Startup sequence on page 79 Before you begin Before installing the Avaya 1210 IP Deskphone, complete the following preinstallation checklist: • Ensure one Avaya 1210 IP Deskphone boxed package exists for each Avaya 1210 IP Deskphone you install. For a list of Avaya 1210 IP Deskphone package components, see Table 11: Package components on page 74. • Ensure one software license exists for each Avaya 1210 IP Deskphone you install. • Ensure the host call server is equipped with a Signaling Server that runs the Line Terminal Proxy Server (LTPS) application. • If a global power supply is required, ensure you use the approved Avaya global power supply (model number NTYS17xxE6). • Ensure the latest IP Phone firmware is deployed to the IP telephony node. For more information, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125. Caution: Ensure that the protective rubber cap on the Accessory Expansion Module (AEM) port is in place when the port is not in use. An improper connector can cause damage to the IP Phone. First-time installation You must first install an IP telephony node with the Communication Server. For information about installing an IP telephony node, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125. Installation and configuration IP Deskphones Fundamentals February 2013 75

result. Configuring the Avaya 1210 IP Deskphone Use Configuring the Avaya 1210 IP Deskphone on page 76 to configure the Avaya 1210 IP Deskphone for the first time. Configuring the Avaya 1210 IP Deskphone 1. Configure a virtual loop on the Call Server using LD 97. For more information about configuring a virtual loop, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125 and Avaya Software Input Output Reference-Administration, NN43001-611. 2. Configure the Avaya 1210 IP Deskphone on the Call Server using LD 11. At the prompt, enter the following command: REQ:new TYPE:1210 For more information about configuring the Avaya 1210 IP Deskphone using LD 11, see Avaya Software Input Output Reference-Administration, NN43001-611. 3. Configure the Avaya 1210 IP Deskphone in Element Manager. IP Phones are configured using the Phones section in the Element Manager navigation tree. For more information about configuring the Avaya 1210 IP Deskphone using Element Manager, see Avaya Element Manager System Reference - Administration , NN43001-632. Connecting the components Use Connecting the components on page 76 to connect the components for the IP Phone. See Figure 14: Avaya 1210 IP Deskphone connections on page 77. Connecting the components 1. Attach the footstand (optional). Attach the foot stand in the appropriate slots depending on the desired angle for your IP Phone. If you insert the foot stand into the upper slots, your IP Phone sits at a 25-degree angle. If you insert the foot stand into the lower slots, your IP Phone sits at a 55-degree angle. If you install the IP Phone on the wall, do not attach the footstand. Figure 14: Avaya 1210 IP Deskphone connections on page 77 shows the back of the IP Phone. Avaya 1210 IP Deskphone 76 IP Deskphones Fundamentals February 2013 Comments? [email protected]

a. Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your IP Phone. In position 1 the IP Phone sits at a 25-degree angle. In position 2 the IP Phone sits at a 55-degree angle. b. Press the footstand into the slots until it snaps into place. 2. Connect the handset: a. Plug the end of the handset cord with the short straight section into the handset. b. Plug the other end of the handset cord with the long straight section into the handset jack marked with the handset symbol on the back of the IP Phone. c. Thread the cord through the channel in the footstand (if installed) so that it exits on the side of the foot stand (optional). 3. Connect the headset (optional): Installation and configuration IP Deskphones Fundamentals February 2013 77

marked with the headset symbol. b. Thread the cord through the channel in the side of the foot stand. c. Set up the headset according to the instructions included with the headset. 4. Connect the global power supply (optional). The Avaya 1210 IP Deskphone supports both AC power and Power over Ethernet (PoE) options, including IEEE 802.3af Power Classification 2. To use PoE, where power is delivered over the CAT5-e cable, the LAN must support PoE, and a global power supply is not required. To use local AC power, you can order the optional global power supply separately. Warning: Use your Avaya 1210 IP Deskphone with the approved Avaya global power supply (model number NTYS17xxE6). The Avaya 1210 IP Deskphone supports both AC power and PoL options, including IEEE 802.3af Power Classification 2. a. Connect the Direct Current (DC) barrel connector to the power jack on the back of the IP Phone. b. Thread the cable through the channel in the foot stand to secure the cable. c. Plug the country-specific IEC cable into the Global Power Supply, and then plug the global power supply into the nearest AC power outlet. 5. Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back of your phone using the CAT5-e connector (LAN Ethernet port), and thread the network cable through the channel in the footstand. 6. Connect the other end of the cable to your LAN Ethernet connection. The LAN LED on the back of the IP Phone lights when a LAN connection is established. 7. If you connect your PC through the phone, a second CAT5-e cable is required. Only one cable is included with the Avaya 1210 IP Deskphone package. Install the Ethernet cable connecting the PC to the phone (optional). Connect one end of the PC Ethernet cable to your phone using the CAT5-e connector (PC Ethernet port), and thread it through channel in the footstand. Connect the other end to the LAN connector on the back of your PC. The LAN Ethernet port supports Auto-Media Dependent Interface Crossover (MDIX). Auto-MDIX is supported only when the Ethernet port is configured for autonegotiation. The PC Port does not support Auto-MDIX. 8. Wall mount the Avaya 1210 IP Deskphone (optional): a. Remove the footstand. b. Ensure all cables are properly routed and the IP Phone is functioning. c. Make small marks on the wall where you want to align each of the two keyhole slots. Avaya 1210 IP Deskphone 78 IP Deskphones Fundamentals February 2013 Comments? [email protected]

wall. e. Align the keyholes on the back of the IP Phone with the screws in the wall. f. Slide the IP Phone down on the screws to secure the IP Phone in position. When you complete the IP Phone connection, you must connect the phone to the network. See Dynamic Host Configuration Protocol on page 373. Startup sequence When you connect an Avaya 1210 IP Deskphone to the network, it must perform a startup sequence. The elements of the startup sequence include • obtaining network access (if supported by the network infrastructure) • obtaining VLAN ID (if supported by the network infrastructure) • obtaining the IP parameters • obtaining the provisioning parameters • connecting to the Call Server The IP Phone is configured for automatic provisioning by default. For more information about provisioning the IP Phone automatically, see Provisioning the IP Phones on page 443. You can manually configure all or some parameters. For information about manually provisioning the IP Phone, see Manual provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series IP Deskphones on page 493. Redeploying an Avaya 1210 IP Deskphone You can redeploy an existing previously-configured Avaya 1210 IP Deskphone on the same system. For example, you can assign the Avaya 1210 IP Deskphone to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the Avaya 1210 IP Deskphone. For further information, see Avaya Converging the Data Network with VoIP Fundamentals, NN43001-260. Redeploying the TN of an existing Avaya 1210 IP Deskphone 1. Repower the Avaya 1210 IP Deskphone. During the reboot sequence of a previously configured IP Phone, the Avaya 1210 IP Deskphone displays the existing node number for approximately 5 seconds. 2. If you configure the node password to NULL, choose one of the following: Redeploying an Avaya 1210 IP Deskphone IP Deskphones Fundamentals February 2013 79

b. Set the password as nonNULL. 3. Press OK when the node number displays. If Then you configure the node password to NULL a password screen displays. Go to 4 on page 80. the node password is disabled a TN screen displays. Go to 5 on page 80. 4. Enter password at the password screen, and press OK. A TN screen displays. To obtain the password, enter the nodePwdShow command in Element Manager. For more information, see Avaya Element Manager System Reference - Administration , NN43001-632. 5. Select the Clear soft key to clear the existing TN. 6. Enter the new TN. 7. Click OK to save and accept changes. Replacing an Avaya 1210 IP Deskphone Important: Two IP Phones cannot share the same TN. You must remove the Avaya 1210 IP Deskphone that currently uses the TN. Replacing an Avaya 1210 IP Deskphone 1. Obtain the node and TN information of the phone you want to replace. 2. Disconnect the Avaya 1210 IP Deskphone that you want to replace. 3. Follow Configuring the Avaya 1210 IP Deskphone on page 76 to install the Avaya 1210 IP Deskphone. To configure the IP Phone, see Manual provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series IP Deskphones on page 493. 4. Enter the same TN and node number as the Avaya 1210 IP Deskphone you replaced. The system associates the new Avaya 1210 IP Deskphone with the existing TN. Avaya 1210 IP Deskphone 80 IP Deskphones Fundamentals February 2013 Comments? [email protected]

Removing an Avaya 1210 IP Deskphone from service 1. Disconnect the Avaya 1210 IP Deskphone from the network or turn off the power. If the Avaya 1210 IP Deskphone was automatically configured, the DHCP lease expires and the IP address returns to the available pool. 2. In LD 11, enter the following: REQ: OUT TYPE: 1210 TN: LLL S CC UU Removing an Avaya 1210 IP Deskphone from service IP Deskphones Fundamentals February 2013 81

82 IP Deskphones Fundamentals February 2013 Comments? [email protected]

Contents This section contains the following topics: • Introduction on page 83 • Description on page 84 • Components and functions on page 85 • Features on page 88 • Display characteristics on page 89 • Package components on page 91 • Installation and configuration on page 92 • Redeploying an Avaya 1220 IP Deskphone on page 97 • Replacing an Avaya 1220 IP Deskphone on page 98 • Removing an Avaya 1220 IP Deskphone from service on page 99 Introduction This section explains how to install and maintain the Avaya 1220 IP Deskphone. For information about using the Avaya 1220 IP Deskphone, see the Avaya 1220 IP Deskphone User Guide, NN43141-101. This section contains the following procedures: • Configuring the IP Phone on page 93 • Connecting the components on page 94 • Redeploying the TN of an existing Avaya 1220 IP Deskphone on page 98. • Replacing an Avaya 1220 IP Deskphone on page 98. • Removing an Avaya 1220 IP Deskphone from service on page 99. IP Deskphones Fundamentals February 2013 83

required to reenter the IP Parameters, Node Numbers, or Terminal Number (TN). There is also no need to again acquire the firmware. Description The Avaya 1220 IP Deskphone uses the customer IP data network to communicate with the Avaya Communication Server 1000 (Avaya CS 1000). The Avaya 1220 IP Deskphone translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host Configuration Protocol (DHCP) server to provide information that you can use for the Avaya 1220 IP Deskphone network and Avaya CS 1000 connections. Figure 15: Avaya 1220 IP Deskphone on page 84 shows the Avaya 1220 IP Deskphone. Figure 15: Avaya 1220 IP Deskphone Avaya 1220 IP Deskphone 84 IP Deskphones Fundamentals February 2013 Comments? [email protected]

This section describes the following components and functions of the Avaya 1220 IP Deskphone: • Keys and functions on page 85 • Services menu on page 87 • Local Tools menu on page 88 Keys and functions Table 12: Avaya 1220 IP Deskphone keys and functions on page 85 describes the Avaya 1220 IP Deskphone keys and functions. Table 12: Avaya 1220 IP Deskphone keys and functions Key Function Handsfree Press the Handsfree key to activate handsfree mode. The Handsfree light emitting diode (LED) indicator, located on the Handsfree key, lights to indicate that the headset is in use. Programmable line (DN)/ feature keys (self-labeled) Programmable line (Directory Number [DN]/feature keys (self- labeled) are configured for various features on the IP Phone. One must be the prime DN key. A steady icon beside a line (DN) key indicates the line is active. A flashing icon indicates the line is on hold. After a call arrives on a DN key, which is not on the currently displayed page of keys, the IP Phone automatically moves to the page with the active key. A steady icon beside a feature key indicates the feature is active. A flashing icon indicates the feature is being programmed. After a call arrives on a feature key, which is not on the currently displayed page of keys, the IP Phone automatically moves to the page with the active key. These keys also function as line (DN) keys. Press the Left or Right arrow keys to access the second page of feature keys. This feature is called Second Page functionality. Visual Alerter/Message Waiting indicator The red Visual Alerter/Message Waiting indicator LED is located at the top center of the phone. The indicator lights steadily when a message is waiting and flashes during an incoming call. Components and functions IP Deskphones Fundamentals February 2013 85

label is dynamic and depends on the active feature. The label length is a maximum of six characters. A triangle before a key label indicates that the key is active. Navigation keys Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The Navigation keys to move up, down, left, and right. Use the Up and Down keys to scroll up and down in lists, and the Left and Right keys to position the cursor. You can also use the Left and Right keys to select editable fields that appear on the IP Phone. Press the Right key to select the field below the current position, or press the Left key to select the field above the current position. Note: For the 12x0 series of IP Deskphones, Press the Left key to delete the character to the left of the cursor in the Network Configuration area. Enter Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections. You can also use the Enter key instead of the Select soft key. Messages (Inbox) Press the Messages (Inbox) key to access your voice mailbox when the message waiting indicator flashes. Redial (Outbox) Press the Redial (Outbox) key to access your Redial list. Directory Press the Directory key to access Directory services. Quit Press the Quit key to end an active application. Pressing the Quit key does not affect the status of the calls currently on your IP Phone. Conference Press the Conference key to initiate conference. Applications Press the Applications key to access external server applications, such as Avaya Application Server. Goodbye Press the Goodbye key to terminate an active call. Hold Press the Hold key to place an active call on hold. Press the flashing line (DN) key to return to the caller on hold. Headset Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. The Headset LED indicator, located on the Headset key, lights to indicate that the headset is in use. Mute Press the Mute key to listen to the calling party without transmitting voice from your phone. Press the Mute key again to return to a two-way conversation. Mute key functionality applies to handsfree, handset, and headset modes. After you mute the transmission path, the Mute indicator LED, embedded in the Mute key, flashes. Avaya 1220 IP Deskphone 86 IP Deskphones Fundamentals February 2013 Comments? [email protected]

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and Handsfree features. Press the upper button to increase the volume, and press the lower button to decrease the volume. Services menu Table 13: Services menu on page 87 shows the Services menu. Table 13: Services menu Services key Press the Services key to access the following items: • Telephone Options - Volume Adjustment - Contrast Adjustment - Language - Date/Time Format - Display diagnostics - Local Dialpad Tone - Set Info - Ring type - Change Feature key label - Call Timer - On-hook Default Path - Live Dial Pad - Normal Mode Indication - Caller ID display order • Password Administration • Virtual Office Login and Virtual Office Logout (if Virtual Office is configured) • Test Local Mode and Resume Local Mode (if Branch Office is configured) You can customize the IP Phone features to meet user requirements. For more information, see the Avaya 1220 IP Deskphone User Guide, NN43141-101. To access network diagnostic utilities, double-press the Services key. Press 2 2 on the dialpad to access the Network Diagnostic Tools menu or use the Up or Down navigation Components and functions IP Deskphones Fundamentals February 2013 87

network diagnostic utilities, see IP Phone diagnostic utilities on page 561. If an incoming call is presented while you configure information in the Services menu, the phone rings. However, the display does not update with the caller ID, and the programming text is not disturbed. While you are in the Services menu you cannot dial digits but you can use the programmable line keys, such as Redial (double-press a line key) and Auto dial key to make a call. However, the display does not update with the dialed digits or Caller ID. Local Tools menu Table 14: Local Tools menu on page 88 shows the Local Tools menu. Table 14: Local Tools menu Services key Press the Services key twice to access the Local Tools menu. The following items appear in the Local Tools menu: • 1. Preferences • 2. Local Diagnostics • 3. Network Configuration • 4. Lock Menu If you are prompted to enter a password when you double-press the Services key, password protection is enabled. For more information about password protection and the Local Tools menu, see Local Tools menu on page 415. To make a selection, press the number associated with the menu item, or use the navigation keys to scroll through the menu items. Press the Enter key to select the highlighted menu item. Press the Cancel key to exit from any menu or menu item. For information about configuring the Local Tools menu, see Local Tools menu on page 415. Features The Avaya 1220 IP Deskphone supports the following telephony features: • four programmable line (DN)/feature keys (self-labeled) • four context-sensitive soft keys (self-labeled) Functions for the context-sensitive soft keys are configured in LD 11. Avaya 1220 IP Deskphone 88 IP Deskphones Fundamentals February 2013 Comments? [email protected]

• ability to change the programmable line (DN)/feature key labels • six specialized feature keys - Quit - Directory - Message/Inbox - Redial (Outbox) - Services - Conference • six call-processing fixed keys: - Mute - Handsfree - Goodbye - Applications - Headset - Hold • Support for the G.722 codec for wideband audio — requires a user-supplied wideband handset or headset. Wideband audio is not supported on the speakerphone. For more information about IP Phone features, see Features on page 319. Display characteristics An Avaya 1220 IP Deskphone has three major display areas: • Programmable line (DN)/feature key label display on page 90 • Information line display on page 90 • Soft key label display on page 91 Figure 16: Avaya 1220 IP Deskphone display areas on page 90 shows these three display areas. Display characteristics IP Deskphones Fundamentals February 2013 89

Cleaning the IP Phone display screen Gently wipe the IP Phone display screen with a soft, dry cloth. Caution: Do not use any liquids or powders on the Avaya 1220 IP Deskphone. If you use anything other than a soft, dry cloth, you can contaminate IP Phone components and cause premature failure. Programmable line (DN)/feature key label display The feature key label area displays a 9-character string for each of the four feature keys. Each feature key includes the key label and an icon. The icon state can be on, off, or flashing. A telephone icon displays the status of the configured DN. Key labels are left-aligned for keys on the left side of the screen, and right-aligned for keys on the right side of the screen. If a label is longer than 9 characters, the last 9 characters are displayed and the excess characters are deleted from the beginning of the string when the string is a DN, otherwise excess characters are deleted from end of the string. You can use the Programmable line (DN)/feature key label feature to add a text label on the Auto Dial keys that have a 10 digit number. Information line display An Avaya 1220 IP Deskphone has a one-line information display area with the following information: • caller number • caller name • feature prompt strings Avaya 1220 IP Deskphone 90 IP Deskphones Fundamentals February 2013 Comments? [email protected]

• date and time information (if the IP Deskphone is in an idle state) or Call Timer (can be enabled on the Prime DN if provisioned in the Telephone options menu) The information in the display area changes, according to the call-processing state and active features. Because the Avaya 1220 IP Deskphone only has a one-line information display area, you are prompted to scroll through any additional lines of information. During an incoming call, only the Directory Number (DN) displays if the caller name is greater than 9 characters. Press the flashing arrow to display the caller name. Soft key label display The soft key label has a maximum of six characters. Each soft key includes the soft key label and an icon. When a soft key is in use, a triangle icon appears at the beginning of the soft key label, and the label shifts one character to the right. If the label is six characters in length, the last or rightmost character is truncated. If you initiate a feature, the icon state turns on. The icon remains in the on state until you press this feature key again. This action cancels the enabled feature and turns the icon off, and returns the soft key label to its original state. Use the More soft key to navigate the layers of functions. If you assign only four functions to the soft keys, the More key does not appear, and all four functions display. Package components You must order the global power supply separately if local power using the global power supply is required. IP Deskphones include integrated support for a number of Power over LAN (PoL) options, including support for IEEE 802.3af standard power. Table 15: Package components on page 91 lists the Avaya 1220 IP Deskphone package components. Table 15: Package components • Avaya 1220 IP Deskphone • handset • handset cord • footstand • 2.1 m (7-ft) CAT5-e Ethernet cable • number plate and lens Package components IP Deskphones Fundamentals February 2013 91

Installation and configuration The following sections provide a step-by-step guide to install and configure the Avaya 1220 IP Deskphone: • Before you begin on page 92 • First-time installation on page 93 • Configuring the Avaya 1220 IP Deskphone on page 93 • Connecting the components on page 93 • Startup sequence on page 97 Before you begin Before installing the Avaya 1220 IP Deskphone, complete the following pre-installation checklist: • Ensure one Avaya 1220 IP Deskphone boxed package exists for each Avaya 1220 IP Deskphone you install. For a list of Avaya 1220 IP Deskphone package components, see Table 15: Package components on page 91. • Ensure one software license exists for each Avaya 1220 IP Deskphone you install. • Ensure the host call server is equipped with a Signaling Server that runs the Line Terminal Proxy Server (LTPS) application. • If a global power supply is required, ensure you use the approved Avaya global power supply (model number NTYS17xxE6). • Ensure the latest IP Phone firmware is deployed to the IP telephony node. For more information, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125. Caution: Ensure that the protective rubber cap on the Accessory Expansion Module (AEM) port is in place when the port is not in use. An improper connector can cause damage to the IP Phone. Avaya 1220 IP Deskphone 92 IP Deskphones Fundamentals February 2013 Comments? [email protected]

about installing an IP telephony node, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125. Caution: Do not plug your Avaya 1220 IP Deskphone into an ISDN connection. Severe damage can result. Configuring the Avaya 1220 IP Deskphone Use Configuring the IP Phone on page 93 to configure the Avaya 1220 IP Deskphone for the first time. Configuring the IP Phone 1. Configure a virtual loop on the Call Server using LD 97. For more information about configuring a virtual loop, see Avaya Signaling Server IP Line Applications Fundamentals, NN43001-125 and Avaya Software Input Output Reference-Administration, NN43001-611. 2. Configure the Avaya 1220 IP Deskphone on the Call Server using LD 11. At the prompt, enter the following command: REQ:new TYPE:1220 For more information about configuring the Avaya 1220 IP Deskphone using LD 11, see Avaya Software Input Output Reference-Administration, NN43001-611. 3. Configure the Avaya 1220 IP Deskphone in Business Element Manager. IP Phones are configured using the Phones section in the Business Element Manager navigation tree. For more information about configuring the Avaya 1220 IP Deskphone using Business Element Manager, see Avaya Business Element Manager System Reference - Administration , NN43001-632. Connecting the components Use Connecting the components on page 94 to connect the components for the IP Phone. See Figure 17: Avaya 1220 IP Deskphone connections on page 95. Installation and configuration IP Deskphones Fundamentals February 2013 93

1. Attach the footstand (optional). Attach the foot stand in the appropriate slots depending on the desired angle for your IP Phone. If you insert the foot stand into the upper slots, your IP Phone sits at a 25-degree angle. If you insert the foot stand into the lower slots, your IP Phone sits at a 55-degree angle. If you install the IP Phone on the wall, do not attach the footstand. Figure 17: Avaya 1220 IP Deskphone connections on page 95 shows the Avaya 1220 IP Deskphone connections. Avaya 1220 IP Deskphone 94 IP Deskphones Fundamentals February 2013 Comments? [email protected]

a. Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your IP Phone. In position 1, the IP Phone sits at a 25-degree angle. In position 2, the IP Phone sits at a 55-degree angle. b. Press the footstand into the slots until it snaps into place. 2. Connect the handset: Installation and configuration IP Deskphones Fundamentals February 2013 95

handset. b. Plug the other end of the handset cord with the long straight section into the handset jack marked with the handset symbol on the back of the IP Phone. c. Thread the cord through the channel in the footstand (if installed) so that it exits on the side of the foot stand (optional). 3. Connect the headset (optional): a. Plug the headset cord into the headset jack on the back of the IP Phone marked with the headset symbol. b. Thread the cord through the channel in the side of the foot stand. c. Set up the headset according to the instructions included with the headset. 4. Connect the global power supply (optional). The Avaya 1220 IP Deskphone supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 2. To use PoE, where power is delivered over the CAT5-e cable, the LAN must support PoE, and the global power supply is not required. To use local AC power, you can order the optional global power supply separately. Warning: Use your Avaya 1220 IP Deskphone with the approved Avaya global power supply (model number NTYS17xxE6). The Avaya 1220 IP Deskphone supports both AC power and PoL options, including IEEE 802.3af Power Classification 2. a. Connect the Direct Current (DC) barrel connector to the power jack on the back of the IP Phone. b. Thread the cable through the channel in the foot stand to secure the cable. c. Plug the country-specific IEC cable into the global power supply, and then plug the global power supply into the nearest AC power outlet. 5. Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back of your phone using the CAT5-e connector (LAN Ethernet port), and thread the network cable through the channel in the footstand. 6. Connect the other end of the cable to your LAN Ethernet connection. The LAN LED on the back of the IP Phone lights when a LAN connection is established. 7. If you connect your PC through the phone, a second CAT5-e cable is required. Only one cable is included with the Avaya 1220 IP Deskphone package. Install the Ethernet cable connecting the PC to the phone (optional). Connect one end of the PC Ethernet cable to your phone using the CAT5-e connector (PC Ethernet port), and thread it through channel in the footstand. Connect the other end to the LAN connector on the back of your PC. Avaya 1220 IP Deskphone 96 IP Deskphones Fundamentals February 2013 Comments? [email protected]

(MDIX). Auto-MDIX is supported only when the Ethernet port is configured for autonegotiation. The PC Port does not support Auto-MDIX. 8. Wall mount the Avaya 1220 IP Deskphone (optional): a. Remove the footstand. b. Ensure all cables are properly routed and the IP Phone is functioning. c. Make small marks on the wall where you want to align each of the two keyhole slots. d. Insert the screws (not provided), so that they protrude slightly from the wall. e. Align the keyholes on the back of the IP Phone with the screws in the wall. f. Slide the IP Phone down on the screws to secure the IP Phone in position. When you complete the IP Phone connection, you must connect the phone to the network. See Dynamic Host Configuration Protocol on page 373. Startup sequence When you connect an Avaya 1220 IP Deskphone to the network, it must perform a startup sequence. The elements of the startup sequence include • obtaining network access (if supported by the network infrastructure) • obtaining VLAN ID (if supported by the network infrastructure) • obtaining the IP parameters • obtaining the provisioning parameters • connecting to the Call Server The IP Phone is configured for automatic provisioning by default. For more information about provisioning the IP Phone automatically, see Provisioning the IP Phones on page 443. You can manually configure all or some parameters. For information about manually provisioning the IP Phone, see Manual provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series IP Deskphones on page 493. Redeploying an Avaya 1220 IP Deskphone You can redeploy a previously-configured Avaya 1220 IP Deskphone on the same Call Server. For example, the Avaya 1220 IP Deskphone can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the Avaya 1220 IP Deskphone. Redeploying an Avaya 1220 IP Deskphone IP Deskphones Fundamentals February 2013 97

NN43001-260. Redeploying the TN of an existing Avaya 1220 IP Deskphone 1. Repower the Avaya 1220 IP Deskphone. During the reboot sequence of a previously-configured IP Phone, the Avaya 1220 IP Deskphone displays the existing node number for approximately 5 seconds. 2. If you configure the node password to NULL, choose one of the following: a. Disable the password. b. Set the password as nonNULL. 3. Press OK when the node number displays. If Then you configure the node password to NULL a password screen displays. Go to 4 on page 98. the node password is disabled a TN screen displays. Go to 5 on page 98. 4. Enter the password at the password screen and press OK. A TN screen displays. To obtain the password, enter the nodePwdShow command in Business Element Manager. For more information, see Avaya Business Element Manager System Reference - Administration , NN43001-632. 5. Select the Clear soft key to clear the existing TN. 6. Enter the new TN. 7. Click OK to save and accept changes. Replacing an Avaya 1220 IP Deskphone Important: Two IP Phones cannot share the same TN. You must remove the Avaya 1220 IP Deskphone that currently uses the TN. Replacing an Avaya 1220 IP Deskphone 1. Obtain the node and TN information of the phone you want to replace. 2. Disconnect the Avaya 1220 IP Deskphone that you want to replace. Avaya 1220 IP Deskphone 98 IP Deskphones Fundamentals February 2013 Comments? [email protected]

1220 IP Deskphone. To configure the IP Phone, see Manual provisioning of Avaya 1110 IP Deskphone and Avaya 1200 Series IP Deskphones on page 493. 4. Enter the same TN and node number as the Avaya 1220 IP Deskphone you replaced. The Call Server associates the new Avaya 1220 IP Deskphone with the existing TN. Removing an Avaya 1220 IP Deskphone from service Removing an Avaya 1220 IP Deskphone from service 1. Disconnect the Avaya 1220 IP Deskphone from the network or turn off the power. The service to the PC is disconnected as well if the PC connects to the Avaya 1220 IP Deskphone. If the Avaya 1220 IP Deskphone was automatically configured, the DHCP lease expires and the IP address returns to the available pool. 2. In LD 11, enter the following: REQ: OUT TYPE: 1220 TN: LLL S CC UU Removing an Avaya 1220 IP Deskphone from service IP Deskphones Fundamentals February 2013 99

100 IP Deskphones Fundamentals February 2013 Comments? [email protected]