Cisco 8811 Operation & User’s Manual

Cisco Unified Communications Manager 10.5 First Published: May 07, 2015 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 ...

INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THA ...

C H A P T E R 1 Getting Started 1 Accessibility Features 1 Cisco IP Phone 8811 1 Phone Connections 1 Buttons and Hardware 3 Cisco IP Phone 8841 6 Phone Connections 6 Buttons and Hardware 8 Cisco IP Phones 8851 and 8851NR 11 Phone Connections 11 Buttons and Hardware 13 Cisco IP Phone 8861 16 Phone Connections 16 Buttons and Hardware 18 Power Save and Power Save Plus 21 Power Save 21 Power Save Plus 21 Additional Information 22 C H A P T E R ...

Place a Call Using a Headset 29 Release a Call and Start Another Call 29 Dial an International Number 29 Redial a Number 30 Navigate and Select Items 30 View All Calls on the Phone 31 Answer Calls 31 Answer the Oldest Call First 32 Call Pickup 32 Answer a Call Using PickUp 33 Answer a Call Using Group PickUp and a Phone Number 34 Answer a Call Using Group PickUp and a Group PickUp Number 34 Answer a Call Using Other P ...

Place a Dedicated Intercom Call 43 Place a Dialable Intercom Call 44 Receive an Intercom Call 44 View Phone Information 44 Sign In To the Cisco Unified Communications Self Care Portal 45 C H A P T E R 4 Contacts 47 Corporate Directory 47 Search and Dial a Contact 47 Search and Dial a Contact While On a Call 48 Personal Directory 48 Sign In and Out of the Personal Directory 49 Add a Personal Directory Entry from the Phone 49 Search ...

Clear the Call History 59 Delete a Call Record 59 C H A P T E R 6 Voicemail 61 Access Voicemail 61 Check for Voice Messages 61 Listen to Voice Messages 62 Visual Voicemail 62 C H A P T E R 7 Advanced Calling Features 63 Conference 63 Add a Third Party to a Conference 64 Join Calls Into a Conference 64 Swap Between Calls Before Completing a Conference 64 View Conference Participants 65 Remove Conference Participants 65 Meet Me Confe ...

Hand Off a Call from a Mobile Phone to the Desk Phone 71 Line Status 72 Line Status Indicators 72 Custom Line Filters 73 Add a Line Filter 73 Select an Active Line Filter 74 Delete a Line Filter 74 Duplicate a Line Filter 75 Edit a Line Filter 75 Rename a Line Filter 76 Hunt Groups 76 Sign In and Out of a Hunt Group 76 Display Queue Statistics 77 Barge 77 Set Up Barge Alert 77 Add Yourself to a Call on a Shared Lin ...

Intelligent Proximity for Tablets 84 Pair a Tablet 85 Move Audio from the Tablet to the Phone 85 Manage Tablet Audio on Phone 85 C H A P T E R 8 Advanced Operations 87 Applications 87 View Active Applications 87 Switch to Active Applications 88 Close Active Applications 88 Call Functions 88 Agent Greeting 88 Alert Calls 89 Actionable Incoming Call Alert 89 Answer 89 Client Matter Code 89 Forced Authorization Code 90 Secure and ...

Change the Phone Name 104 Adjust the Headset Sidetone 104 Phone Services 105 Line Settings 105 C H A P T E R 1 0 Accessories 107 Accessory List 107 View the Accessories List 108 View Accessories Details 108 USB Devices 109 Mobile Device Charging 109 Set Up Wideband for an Analog Headset 111 Bluetooth Headsets 111 Add a Bluetooth Accessory 112 Connect a Bluetooth Accessory 112 Turn On Bluetooth 113 Disconnect a Bluetooth Accessory ...

How Do I Exit from a Running Application? 124 How Do I Connect Two Calls and then Drop from the Line Myself? 125 What Does the Swap Softkey Do? 125 How Do I Cancel a Conference or Transfer After I Start It? 125 How Can I Combine Two Calls Into a Single Conference Call? 126 Why Does My Phone Not Wake Up? 126 What Do Four Rings in Succession Mean? 126 C H A P T E R 1 2 Troubleshooting 127 Missing Alert Calls Button 127 Missi ...

Getting Started • Accessibility Features, page 1 • Cisco IP Phone 8811, page 1 • Cisco IP Phone 8841, page 6 • Cisco IP Phones 8851 and 8851NR, page 11 • Cisco IP Phone 8861, page 16 • Power Save and Power Save Plus, page 21 • Additional Information, page 22 Accessibility Features Cisco IP Phones provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information ...

5 DC adaptor port (DC48V). 1 Auxiliary port. 6 AC-to-DC power supply (optional). 2 Handset connection. 7 AC power wall plug (optional). 3 Analog headset connection (optional). 8 Network port (10/100/1000 SW) connection. IEEE 802.3at power enabled. 4 The Cisco IP Phone 8811 does not support the Cisco IP Phone 8800 Key Expansion Module. Note Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Uni ...

Indicates an incoming call (flashing red) or new voice message (steady red). Handset light strip 1 Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. The Cisco IP Phone 8811 screen is grayscale. Phone screen 2 Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5 3 Getting Star ...

sessions: • Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls. These buttons are also called feature buttons. • Session buttons (right side): Use to perform tasks such as answering a call, resuming a held call, or (when not being used for an active call) initiating phone functions such as displaying missed call ...

Hold/Resume button 7 Creates a conference call. Conference button 8 Transfers a call. Transfer button 9 Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. Speakerphone button 10 Toggles the microphone on or off. When the microphone is muted, the button is lit. Mute button 11 Toggles the headset on or off. When the headset is on, the button is lit. Headset button 12 Al ...

Messages button 17 Returns to the previous screen or menu. Back button 18 Phone handset. Handset 19 Cisco IP Phone 8841 The following sections describe attributes of the Cisco IP Phone 8841. Phone Connections Connect your phone to the corporate IP telephony network, using the following diagram. Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 1 ...

5 DC adaptor port (DC48V). 1 Auxiliary port. 6 AC-to-DC power supply (optional). 2 Handset connection. 7 AC power wall plug (optional). 3 Analog headset connection (optional). 8 Network port (10/100/1000 SW) connection. IEEE 802.3at power enabled. 4 The Cisco IP Phone 8841 does not support the Cisco IP Phone 8800 Key Expansion Module. Note Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unifie ...

Indicates an incoming call (flashing red) or new voice message (steady red). Handset light strip 1 Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Phone screen 2 Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5 8 Getting Started Buttons and Hardware ...

sessions: • Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls. These buttons are also called feature buttons. • Session buttons (right side): Use to perform tasks such as answering a call, resuming a held call, or (when not being used for an active call) initiating phone functions such as displaying missed call ...

Hold/Resume button 7 Creates a conference call. Conference button 8 Transfers a call. Transfer button 9 Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. Speakerphone button 10 Toggles the microphone on or off. When the microphone is muted, the button is lit. Mute button 11 Toggles the headset on or off. When the headset is on, the button is lit. Headset button 12 Al ...