Cisco TelePresence System Codec C20 Troubleshooting Manual

Copyright © 2013 Cisco Systems, Inc. All rights reserved. 1 Software TC6.0 April 2013 Troubleshooting Guide TC 6.0 • Cisco Telepresence C Series • Cisco Telepresence MX Series • Cisco Telepresence SX Series • Cisco Telepresence EX Series ...

Copyright © 2013 Cisco Systems, Inc. All rights reserved. 2 Contents Introduction .........................................................................................................................4 Accessing the system using the web interface .......................................................... ...

Copyright © 2013 Cisco Systems, Inc. All rights reserved. 3 Certificates ....................................................................................................................... 22 CUCM CApF ...................................................................................................... ...

Copyright © 2013 Cisco Systems, Inc. All rights reserved. 4 Introduction This guide covers troubleshooting of the following equipment with software version TC6.0 installed: • C Series Codecs (C20, C40, C60, C90) • EX Series (EX60, EX90)* • SX20 Codec • profiles Series (containing C Series Codecs) � ...

Copyright © 2013 Cisco Systems, Inc. All rights reserved. 5 Accessing the system using the web interface This guide deals mainly with management of the system using the web interface. To access the web interface you must first identify the ip address of the system. The different methods to find the ip addre ...

Copyright © 2013 Cisco Systems, Inc. All rights reserved. 6 New troubleshooting features in TC6 A Diagnostics section on the web interface was introduced in the software version TC6.0. if there is a problem with your system you will see a notification in the Home screen when you first login to the web inter ...

Copyright © 2013 Cisco Systems, Inc. All rights reserved. 7 Settings effecting video quality Default call rate The quality of the image will depend upon the bandwidth of the call as this limits the resolution of the images that will be sent and received. Generally from a system running TC software in order ...

Copyright © 2013 Cisco Systems, Inc. All rights reserved. 8 Network related issues if you are experiencing bad video quality in calls with symptoms such as pixilation, smearing or pulsing of the image, the most likely cause for this is packet loss in the network. Packet loss You can check the packet loss in ...

Copyright © 2013 Cisco Systems, Inc. All rights reserved. 9 ADSL broadband connection (Asymmetric network bandwidth) if you have a system located in a home office or connected to an ADSl (Asymmetric Digital Subscriber line), the bandwidth available for communication is different in each direction. Usually t ...

Copyright © 2013 Cisco Systems, Inc. All rights reserved. 10 Far-end problem it is important to determine where the problem originates. Even though a problem manifests itself on your system it may be as a result of a problem with the other participants system (far-end). For example the remote site may be re ...