Avaya 2007 Operation & User’s Manual

Call Center User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 06.01 Part Code: NN43118-102 Date: March 2013 ...

Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any pe ...

a civil offense under the applicable law. Third-party components “Third Party Components” mean certain software programs or portions thereof included in the Software that may contain software (including open source software) distributed under third party agreements (“Third Party Components”), whi ...

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 IP Deskphone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 IP Deskphone Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 ...

Place or answer non-ACD calls . . . . . . . . . . . . . . . . . . . . . . . 32 Contact the supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . . 35 Using SAVE ...

Communication Server 1000 Release 7.6. November 2010 Standard 05.01. This document is up-issued to support Avaya rebranding changes. August 2010 Standard 04.02. This document is up-issued to support Avaya Communication Server 1000 Release 7.0. Rebrandin ...

document, now retired: IP Phone 2007 Call Center User Guide (NN10300-020). Graphics are also updated. August 2005 Standard 2.00. This document is up-issued to support the Communication Server 1000 Release 4.5. May 2005 Standard 1.00. This document is issued to support the I ...

8 About the Avaya 2007 IP Deskphone The Avaya 2007 IP Deskphone brings a premier multimedia experience to the IP Deskphone and offers color touch-screen that enables the presentation of a wide array of information and applications. It supports the services provided by Application Gateway 2000. The Avaya 2007 IP Deskphone dis ...

9 • volume control bar for adjusting ringer, speaker, handset, and headset volume • five call-processing fixed keys: — Hold — Goodbye — Handsfree — Mute — Headset • shared LAN access with a PC • automatic network configuration • hearing-aid compatibility • Web-based applications support • remote firmw ...

10 Figure 1: Avaya 2007 IP Deskphone Use the Volume control bar to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume, the left side to decrease volume. Use the Goodbye key to terminate an active call. Press the Hold key to put an a ...