Craftex CX12HC Operation & User’s Manual

General Safety Instructions ....................................................... 3 Specific Safety Instructions ....................................................... 4 CX12HC .................................................................................... 5 Physical Features...................................................................... 6 Set Up ....................................................................................... 7 Unpacking ................................................................................. 7 Proper Grounding...................................................................... 8 Assembly................................................................................... 9 Basic Controls ...........................................................................10 Test Run....................................................................................10 Fence Adjustment......................................................................11 Infeed Table Adjustment............................................................12 Outfeed Table Adjustment.........................................................13 Winding the Cutterhead Guard..................................................14 Work-piece Inspection...............................................................14 Connecting to a Dust Collector..................................................15 Surface Planing .........................................................................15 Bevel Cutting .............................................................................16 Edge Jointing.............................................................................16 Maintenance..............................................................................17 Lubrication.................................................................................17 Inspecting the Cutterhead Knives..............................................17 Adjusting/Replacing Cutterhead Knives ....................................17 Replacing and Tensioning V-Belts.............................................18 Parts Breakdown & Parts List.............................................. 19-27 Warranty....................................................................................28

Extreme caution should be used when operating all power tools. Know your power tool, be familiar with its operation, read through the owner’s manual and practice safe usage procedures at all times. ALWAYS read and understand the user manual before operating the machine. CONNECT your machine ONLY to the matched and specific power source. ALWAYS wear safety glasses respirators, hearing protection and safety shoes, when operating your machine. DO NOT wear loose clothing or jewelry when operating your machine. A SAFE ENVIRONMENT is important. Keep the area free of dust, dirt and other debris in the immediate vicinity of your machine. BE ALERT! DO NOT use prescription or other drugs that may affect your ability or judgment to safely use your machine. DISCONNECT the power source when changing drill bits, hollow chisels, router bits, shaper heads, blades, knives or making other adjustments or repairs. NEVER leave a tool unattended while it is in operation. NEVER reach over the table when the tool is in operation. ALWAYS keep blades, knives and bits sharpened and properly aligned. ALL OPERATIONS MUST BE performed with the guards in place to ensure safety. ALWAYS use push sticks and feather boards to safely feed your work through the machine. ALWAYS make sure that any tools used for adjustments or installation is removed before operating the machine. ALWAYS keep the bystanders safely away while the machine is in operation.

operating the machine. IF YOU ARE NOT FAMILIAR with the operations of a jointer, you should obtain the advice and/or instructions from a qualified professional. ALWAYS use push blocks when jointing stock that does not provide a reasonable distance of safety for your hands. NEVER make cuts deeper that 1/8” in a single pass to prevent overloading the machine and to prevent dangerous kickback. MAKE SURE before servicing or making any adjustments, the power switch is in the “OFF” position and the cord is un-plugged from the power source to avoid any injury from accidental starting. MAINTAIN the proper relationship of in- feed and out-feed table surfaces and the cutter-head knife path. ALL OPERATIONS MUST be performed with the guards in place to ensure safety. ALWAYS inspect your stock before feeding over the cutter head. NEVER back your work-piece into the spinning cutter head. NEVER allow your hands to pass directly over the cutter head. ALWAYS operate the jointer with a proper dust collection system. ALWAYS make sure that the exposed cutter head behind the fence is guarded particularly when jointing near the leading edge such as in rabbetting. NEVER LEAVE the jointer unattended while it is running. Unplug the cord from the power outlet when not in use. MAINTAIN AND SERVICE your jointer regularly as instructed in the user manual. MAKE SURE you have read and understood all the safety instructions in this user manual and you are familiar with jointer before operating the CX12HC. If you fail to do so, serious injury could occur. CX12HC SPECIFIC SAFETY INSTRUCTIONS WARNING! The safety instructions given above can not be complete because the environment in every shop is different. Always consider safety first as it applies to your individual working conditions.

As part of the growing line of Craftex woodworking equipment, we are proud to offer the CX012HC, an 12” Jointer with Helical Cutterhead. By following the instructions and procedures laid out in this user manual, you will receive years of excellent service and satisfaction. The CX12HC is a professional tool and like all power tools, proper care and safety procedures should be adhered to. Motor: 3 HP, 220 Volts, Single Phase, 15 Amps 3 ‘V’ Belts Drive. Max. Depth of Cut – 1/8” Max. Width of Cut – 8” Cutter-Head Type: Helical Cutter Head Speed: 5,350 RPM Number of Carbide Inserts: 40 Cuts per Minute – 21,400 Table Size: 8” Width, 76-3/8” Length and Height (from floor) 32-5/8” Fence Size: 1 1/4” Width, 36” Length, 5” Height, 45°, 90° and 135° Stops Die Cast Metal Cutter-Head Guard All Ball Bearing and Cast-Iron Construction Shielded and Lubricated Ball Bearings Precision Ground Cast Iron In-feed and Out-feed Parallelogram Beds Mobile Base with Locking Foot Pedal 4” Dust Hood is included First Carton Size: 81 1/2” L x 25 1/2” W x 12 1/2” H Second Carton Size: 38” L x 18” W x 27 1/2” H Net Weight: 510 lbs Warranty – 3 YEARS CX12HC JOINTER FEATURES

Outfeed Table Fence Fence Tilt Lock Lever Fence Tilt Handle ON/OFF Switch In-feed Table Fence Lock Lever Cutterhead Guard Depth Scale Infeed Table Lock 4” Dust Hood Outfeed Table Adjustment Lever Outfeed Table Lock Infeed Table Adjustment Lever Fence Adjustment Knob

need to read and understand this user manual completely. For the protection of your eyes you should wear safety glasses. The unpainted surfaces of the jointer are coated with rust prevention waxy oil and you will want to remove this before you begin assembly. Use a solvent cleaner that will not damage painted surfaces. UNPACKING The machine is properly packaged in a carton for safe transportation. When unpacking, carefully inspect the crate and ensure that nothing has been damaged during transit. Open the crate and check that the machine is in good condition. The machine is heavy and you should use a fork truck or get assistance to move the machine for safe moving method. You should also clean the cutter-head, in-feed and out-feed tables, and the fence before assembly and operation. The hardware (screws, washers & etc) might be shipped in a plastic bag. After the machine has been un-packed, check that all loose parts and hardware are present. WARNING! CX12HC is a heavy machine. Do not over-exert yourself. Use fork truck or other devices for safe moving. IMPORTANT! When setting up your machine, you will want to find an ideal spot where your jointer will most likely be positioned most of the time. Consider your complete work environment as well as working comfortable with the jointer before placing your machine in the ideal spot.

risk of electric shock. CX12HC is for use on a normal 110 volt circuit. Make sure that the machine is connected to an outlet having the same configuration as the plug. If an adaptor plug is used, it must be attached to the metal screw of the receptacle. To prevent electrical hazards, have a qualified electrician ensure that the line is properly wired. The sander should be wired with a plug having 3 prongs to fit a 3 prong grounded receptacle as shown in figure-1. Do not remove the grounding prong to fit it into a 2 pronged outlet. Figure-1 220 volts outlet for CX12HC It is strongly recommended not to use extension cords with your CX12HC. Always try to position your machine close to the power source so that you do not need to use extension cords. In case if you really find it necessary to use an extension cord, make sure the extension cord does not exceed 50-feet in length and the cord is 14-gauge to prevent motor damage. WARNING! Improper connection of the equipment- grounding conductor can result in a risk of electric shock. Check with a qualified electrician if you are in doubt as to whether the outlet is properly grounded.

the power source. Install the fence assembly to the rear of the cabinet by aligning the fence mounting holes with the holes on the cabinet and tighten the cap screws to secure the fence in position. See figure-2. Figure-2 Installing the fence The jointer comes with the switch bracket installed upside down for shipping purposes. Loosen and remove the two screws securing the switch bracket to the cabinet. Now, attach the switch bracket to the cabinet upright and secure it using the screws removed. See figure-3. Figure-3 Installing the switch bracket Insert the cutterhead guard shaft and use the set screws to tight it. See figure-10. Figure-4 Installing the cutterhead guard Attach the dust hood to the cabinet and secure it using screws provided. Figure-5 Installing the dust hood

in the figure below. Use this figure and read the text to know what the basic controls of your machine are. Figure-6 Basic Controls A. ON/OFF SWITCH: Starts and stops the jointer. B. FENCE ADJUSTMENT KNOB: Moves the fence forward or backward. C. TABLE ADJUSTMENT LEVERS: Move the table forward and backward. D. TABLE LOCKS: Lock the tables to the position desired position. TEST RUN Once you have assembled your machine completely, it is then time for a test run to make sure that the machine works properly and is ready for operation. TO TEST RUN THE MACHINE: Make sure you have read and understood the safety instructions given in the manual. Connect the machine to correct power source. Make sure all the tools and objects used during setup are cleared away from the machine. Turn the machine ON and let the machine run for a few seconds. Press stop button to turn OFF the machine and restart the jointer. Listen and watch the machine for any unusual noises. The machine should run smoothly with little or no vibration. During the test run if there is any unusual noise coming from the machine or the machine vibrates, immediately shut off the machine and investigate to find out the problem with your machine. WARNING! Before starting the jointer please make sure that you have read and understood the manual and you are familiar with the functions and safety features on this machine. Failure to do this may cause serious personal injury.

the power source before making any adjustments. FORWARD & BACKWARD MOVEMENT The fence can be positioned anywhere across the table by loosening the lock lever and rotating the star knob shown in figure- 7. Figure-7 Fence controls for forward and backward movements Once the fence is moved to the desired position, retighten the lock lever. TILTING THE FENCE To tilt the fence outward or inward, loosen the lock lever and tilt the fence to the desired angle. Retighten the lock lever to secure the fence in the desired angle. See figure-8. When tilting the fence outward, the stop plate must be rotated to the up position allowing the fence to go past it. See figure- 8. Figure-8 Fence tilt controls FENCE POSITIVE STOPS The CX12HC fence is equipped with positive stops at the most common fence positions (90° and 45° right left). Loosen the lock lever. Position the fence at 90° to the table making sure the tip of the stop bolt shown in figure-9 is against the stop plate. then tighten the lock handle. Figure-9 90° positive stop Using a square, check to see if the fence is at 90° with the table.. If the fence is not at 90° to the table, loosen the lock lever and lock nut on the stop bolt. Turn the stop bolt until it is tip contacts the stop plate. Make sure the table is now at 90° with the table and tighten the lock lever.

use a combination square to check if the fence is tilted 45° inward to the table. If an adjustment is necessary, loosen the lock nuts and adjust the bolts shown in figure-10 until tip of the bolts contact the brackets. Figure-10 45° inward positive stop Now, rotate the tilt stop plate to up position and tilt the fence outward as far as possible. Use a combination square and to check if the fence is tilted 45° outward. If an adjustment is necessary, loosen the lock nut and adjust the bolt shown in figure- 11 until head of the bolt contacts back of the fence. Figure-11 45° outward positive stop Tighten the lock lever to secure the fence in position. INFEED TABLE ADJUSTMENTS To raise or lower the infeed table, loosen the table lock lever. See figure-12. Move the table height lever up or down until the table is at the desired position and tighten table lock lever. See figure-12. Figure-12 Infeed table height controls The depth of cut depends on the position of the infeed table in relationship with the cutterhead and it can be read on the pointer and scale. See figure-13. Figure-13 Infeed table height adjustment Positive stops are provided on the jointer to limit the height and depth of the infeed table. To adjust the stops, loosen two locknuts and shown in figure-14. Turn the two adjustment bolts as necessary.

Retighten locknuts. We recommend that the height of the infeed table to be adjusted so that the table at its highest point will be 1/2mm below the highest point of the cutter inserts. This is an important feature of your jointer which enables you to rapidly position the infeed table for a finish or final cut. OUTFEED TABLE ADJUSTMENT For most jointing operations the outfeed table must be exactly level with the cutter inserts at their highest point of revolution. To move the outfeed table, loosen lock lever shown in figure figure-15 and move the table height lever up or down until the table is level with the cutter inserts. Figure-15 Outfeed table height adjustment It may be necessary to adjust the positive stops. Loosen the two locknuts shown in figure-16 when moving the table up or down. Figure-16 Outfeed table positive stops Turn the bolts and when the table is exactly level with the cutter inserts at the highest point of revolution, retighten the lock nuts.

see if it works properly. Pull the guard and let it go. The guard should spring back over the cutterhead. If the guard drags across the table, loosen the set screws on the guard, raise it slightly then tighten the set screws. If the guard does not spring back over the cutterhead, loosen the set screws. Hold the guard over the cutterhead and wind the shaft collar clockwise. Tighten the set screws and check to see if the guard works properly. Figure- 17 Cutterhead gaurd WORKPIECE INSPECTION Before cutting any wood, make sure to inspect the workpiece for the nails, staples, small pieces of stone or metal and any other object which is dangerous to come on contact with the blade. If the wood contains any of these objects and it come in contact with the blade, either the object might fly and hit the operator or seriously damage the blade. For a safe cutting method always inspect your work- piece carefully before cut. Some of the woods with excessive twisting, wrapping or large knots are unstable while jointing. While jointing operation the work- piece can move un-expectedly, this will either damage the blade or hurt the operator. Do not joint or surface plane against the grain direction. Cutting against the grain increases the chance of kickback as well as tear out on the stock. Always joint the stock with the grain so that the grain is pointing down and towards you as viewed on the edge of the stock. In case the grain changes direction along the edge of the board, decrease the cutting depth and make additional cuts. Make sure all the stock is sufficiently dried before jointing. Wet stock causes unnecessary wear on the knives and poor cutting results.

DUST COLLECTOR CX12HC features a 4” diameter dust ports to connect to a dust collector. When connecting to a dust collector, use a proper sized hose and make sure all the connections are sealed tightly. SURFACE PLANING When surface planing on a jointer, set the cutting depth to 1/32” and make sure the fence is set to 90°. Place the concave face of the stock flat on the in-feed table and run the jointer. Push the stock over the cutter head with the help of push blocks as shown in figure-18. Figure-18 Surface planing Never plane stock against the grain direction of the wood. It can cause a kick back or there is a possibility of tear-out on the wood. WARNING! The fine particles of saw dust produced by the machines in your work shop can go into your lungs and cause serious health problems. Make sure your machines are connected to a proper dust collection system while operation. WARNING! To save your hands, always use push blocks when surface planing on the jointer. Failure to do so, your hands can come in contact with the cutter head and serious injury can occur.

a desired angle on the edge of the work piece. To perform bevel cutting operation on a jointer it is recommended to set the cutting depth between 1/16” and 1/8”. Now, set the fence to your desired angle and start the jointer. Use push blocks to push the stock over the cutter-head. If the stock is cupped, make sure to put the concave face of the stock flat on the in-feed table. See figure 19. Figure-19 Bevel cutting EDGE JOINTING Edge jointing is to make the edge of the stock flat and suitable for joinery or finishing. To edge joint on the jointer set the cutting depth to 1/16” & 1/8” and make sure the fence is set to 90 degrees. Place the concave face of the stock flat on the in-feed table and run the jointer. Use push blocks to push the stock over the cutter head. Repeat the same procedure until the edge of the stock is flat. Figure-20 Edge jointing

need to practice some regular maintenance to keep your jointer in peak performance condition. Check the machine for any loose mounting bolts, dull or damaged inserts, worn or damaged wires or any other unsafe condition daily before use. Regularly vacuum all sawdust from the machine. The unpainted surfaces such as the precision ground cast iron table top should be protected with a light coat of paste wax and then buffed dry. Check the V-belts for wear and correct tension on a regular basis. LUBRICATION Since all the bearings are sealed and permanently lubricated on the CX12HC, you do not need to lubricated them. INSPECTING THE CUTTERHEAD KNIVES The cutterhead knives are supposed to be at the same height with each other and with the outfeed table. If one of the carbide inserts is higher than the others, you will get a poor result while doing any cutting operation. To inspect the cutter-heads disconnect the jointer from the power source and remove the cutterhead guard so that you can have access to the cutter-head. Now, take a straight edge and put it on the outfeed table so that it hangs over the cutterhead. Rotate the cutter head body and check the height of each carbide insert with the out-feed table. The inserts should just touch the bottom of the straight edge. If the inserts are set too high or too low then they should be adjusted. ADJUSTING/ REPLACING CUTTERHEAD KNIVES The carbide inserts get dull after sometimes and need to be adjusted or replaced occasionally. To adjust or replace the carbide inserts, disconnect the machine from the power source and remove the cutter head guard to expose the cutter head with the carbide inserts. Now, take a hex key and loosen the screws on the carbide inserts that hold each carbide insert to the cutter head body. See figure-21. WARNING! Make sure the switch is turned OFF and the cord is disconnected from the power source when installing, removing any parts or servicing the machine.

Clean all the dust and debris on the cutter- head body and on the insert and replace it with a new one. The carbide insert has a square shape and thus it has four cutting edges. When one edge of the carbide insert gets dull, simply rotate it 90 degrees and you will get a new and fresh cutting edge. When all four edges of the carbide insert are used replace it with a new one. Figure-22 Rotating carbide insert 90° REPLACING AND TENSIONING V-BELTS The jointer comes with two V-belts installed and properly tensioned. TO REPLACE THE V-BELTS: Disconnect the cord from the power source. Loosen the knob and pull the latch upwards. Open the rear cabinet door to access the V-belts. Loosen the lock nuts shown in figure-23 to loosen tension on the V-belts. Figure-23 V-belt tensioning lock nuts Remove the V-belts from the motor pulley and the cutterhead pulley. Install the new V-belts and make sure both are setting properly into the grooves of the pulleys. TO TENSION THE V-BELTS: Push the motor down with one hand and tighten the upper lock nut shown in figure- 24 first and then the lower one with the other hand. There is approximately 1/2" deflection in the center span of the V-belts using light finger pressure. Close the cabinet door. WARNING! Remember if the dust and debris on the cutter-head body is not cleaned, it will make the insert out of height alignment and may result in poor cutting performance.

1 304 FLAT WASHER 1 305 HEX SOC SET SCR 1 306 GUID BLOCK 1 307 HEX SOC HD SCR 1 308 HAND WHEEL 1 309 HEX SOC SET SCR 1 310 ADAPTER 1 311 BRACKET 1 312 GEAR SHAFT 1 313 GEAR COLUMN 1 314 HEX SOC HD SCR 2 315 LOCK WASHER 2 316 FLAT WASHER 2 317 FENCE SUPPORT 1 318 FLAT WASHER 2 319 HEX SOC HD SCR 2 320 LOCK WASHER 2 321 HEX SOC HD SCR 2 322 LOCK WASHER 2 323 FLAT WASHER 2 324 GUARD 1 324A LOCK WASHER 2 325 HEX SOC PAN SCR 2 326 HEX HD SCR 1 327 HEX NUT 1 328 FENCE BRACKET 1 329 BLOCK 1 330 FLAT WASHER 1 331 HEX HD SCR 1 332 SLEEVE 1 333 LEFT BRACKET 1 334 SPRING PIN 1 335 HEX NUT 1 336 HEX HD SCR 2 337 HEX NUT 2 338 PIN 6 339 SUPPORT 1 340 KNOB 1 341 HANDLE ROD 1 342 HEX NUT 1 343 FENCE 1 344 REAR CLAMP 2 345 HANDLE 1 346 FLAT WASHER 1 347 SHAFT 2 348 HEX SOX HD SCR 4 349 RIGHT BRACKET 1 350 HEX NUT 1 351 HEX HD SCR 1 352 HEX SOC HD SCR 2 353 COLUMN COVER 1 FENCE PARTS LIST

4 205 SHAFT 4 206 INFEED TABLE 1 207 TABLE LIP 1 208 HEX SOC HD SCR 4 209 LOCK WASHER 4 210 RABBET LEDGE 1 211 HEX SOC HD SCR 2 212 LOCK WASHER 2 213 DEPTH LABEL 1 214 RIVET 4 215 FLAT WASHER 5 216 CHEESE HD SCR 5 217 DUST DEFLECTOR 1 218 HEX SOC HD SCR 2 219 BLOCK 2 220 PLATE 1 TABLE PARTS LIST

SCR 7 402 DUST HOOD 1 403 DUST CHUTE COVER 3 404 HEX SOC PAN HD SCR 1 405 CABINET 1 406 RUBBER WASHER 4 407 HEX SOC HD SCR 4 408 PULLEY COVER 1 409 ROD 1 410 FLAT WASHER 2 411 HEX NUT 4 412 PLATE 1 413 HEX HD SCR 3 414 FLAT WASHER 6 415 MOTOR 1 415A KEY 1 416 MOTOR PULLEY 1 417 HEX SOC HD SET SCR 2 418 MOTOR BRACKET 1 419 HEX NUT 4 420 HEX NUT 3 421 CROSS PAN HD SCR 1 422 HANDLE ASSY 1 423 ACCESS DOOR 1 424 LOCK NUT 1 425 LATCH 1 426 FLAT WASHER 1 427 HEX NUT 1 428 SLEEVE 1 429 HEX SOC HD SCR 4 430 LOCK WASHER 4 431 SMALL STRAIN RELIEF 1 432 CROSS PAN HD SCR 3 433 FLAT WASHER 3 434 MAGNETIC SWITCH 1 434A CROSS PAN HD SCR M5X20 2 435 SWITCH PLATE 1 436 EXT. TOOTHE WASHER 2 437 HEX NUT 2 CABINET PARTS LIST

1 105 SPECIAL WASHER 1 106 HEX SOC SET SCR 2 107 ADAPTOR 1 108 SPRING 1 109 SHAFT COLLAR 1 110 HEX SOC SET SCR 1 111 SHAFT 1 112 SCR.(LEFT THREAD) 1 113 LOCK WASHER 1 114 WASHER 1 115 KEY 1 116 PULLEY 1 117 V-BELT 2 118 HEX SOC HD SCR 3 119 RH BEARING COVER 1 120 BEARING 2 121 RH BEARING SUPPORT 1 122 COUNTERSUNK HEAD SCREW 96 123 INDEXABLE INSERT 15X15X2.5MM 96 124 HELICAL CUTTERHEAD 1 125 DRIVER BIT TORX T20 1 126 L-WRENCH TORX T20 1 127 LH BEARING SUPPORT 1 128 BEARING 2 129 FLAT WASHER 1 130 SCR.(LEFT THREAD) 1 131 HEX NUT 4 132 LH BEARING COVER 1 133 HEX SOCK HD SCR 3 134 HEX HD SCR 2 135 HEX SOC SET SCR 2 136 BASE 1 137 HEX SOC SET SCR 16 138 FLAT WASHER 2 139 LOCK HANDLE 2 140 ECCENTRIC BUSHING 4 141 SPRING 2 142 SPRING 2 143 LOCK WASHER 2 144 HEX HD SCR 2 145 SHAFT SLEEVE 4 146 SHAFT 4 147 POINTER 1 148 FLAT WASHER 1 149 CROSS PAN HD SCR 1 150 HEX HD SCR 8 151 SPECIAL COLLAR 4 152 LOCK WASHER 8 153 FLAT WASHER 8 154 CLAMP 8 155 CLAMP PLATE 4 156 SWITCH PLATE 1 157 TAPPING SCREW 2 158 SWITCH 1 159 SWITCH BRACKET 1 160 CAP SCREW 2 161 SPRING WASHER 2 162 WASHER 2 163 HEX.KEY(10MM) 1 164 HEX.KEY(8MM) 1 BASE PARTS LIST

27 165 HEX.KEY(3MM) 1 166 OPEN END WRENCH(17-19MM) 1 167 OPEN END WRENCH(12-14MM) 1 168 OPEN END WRENCH(10-12MM) 1 169 LONG T- HEX.KEY(4MM) 1

applicable. This warranty covers Three Years for parts and 90 days for labour (unless specified otherwise), to the original purchaser from the date of purchase but does not apply to malfunctions arising directly or indirectly from misuse, abuse, improper installation or assembly, negligence, accidents, repairs or alterations or lack of maintenance. Proof of purchase is necessary. All warranty claims are subject to inspection of such products or part thereof and Craftex reserves the right to inspect any returned item before a refund or replacement may be issued. This warranty shall not apply to consumable products such as blades, bits, belts, cutters, chisels, punches etceteras. Craftex shall in no event be liable for injuries, accidental or otherwise, death to persons or damage to property or for incidental contingent, special or consequential damages arising from the use of our products. RETURNS, REPAIRS AND REPLACEMENTS To return, repair, or replace a Craftex product, you must visit the appropriate Busy Bee Tools showroom or call 1- 800-461-BUSY. Craftex is a brand of equipment that is exclusive to Busy Bee Tools. For replacement parts directly from Busy Bee Tools, for this machine, please call 1-800-461-BUSY (2879), and have your credit card and part number handy. All returned merchandise will be subject to a minimum charge of 15% for re-stocking and handling with the following qualifications. Returns must be pre-authorized by us in writing. We do not accept collect shipments. Items returned for warranty purposes must be insured and shipped pre-paid to the nearest warehouse Returns must be accompanied with a copy of your original invoice as proof of purchase. Returns must be in an un-used condition and shipped in their original packaging a letter explaining your reason for the return. Incurred shipping and handling charges are not refundable. Busy Bee will repair or replace the item at our discretion and subject to our inspection. Repaired or replaced items will be returned to you pre-paid by our choice of carriers. Busy Bee reserves the right to refuse reimbursement or repairs or replacement if a third party without our prior authorization has carried out repairs to the item. Repairs made by Busy Bee are warranted for 30 days on parts and labour. Any unforeseen repair charges will be reported to you for acceptance prior to making the repairs. The Busy Bee Parts & Service Departments are fully equipped to do repairs on all products purchased from us with the exception of some products that require the return to their authorized repair depots. A Busy Bee representative will provide you with the necessary information to have this done. For faster service it is advisable to contact the nearest Busy Bee location for parts availability prior to bringing your product in for repairs. CRAFTEX 3 YEARS LIMITED WARRANTY