Ier 567 Maintenance Manual

Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Revision Level 2 Nov. 28, 2005 IER 567 COUNTER TOP PRINTER LEVEL 1 MAINTENANCE MANUAL N00272A IER Siège/Headquarters 3, rue Salomon de Rothschild, BP320 - 92156 SURESNES Cedex - FRANCE Tel. +33 (0)1 41 38 60 00 - Fax +33 (0)1 41 38 62 00 - Telex 620289 – Web: www.ier.fr Service Clients / Customer Service - Fax + 33 (0)1 41 38 62 72 Translated from French : « Manuel de Maintenance Niveau 1, Imprimante IER 567 – Modèle de Table, N00271A» IER Documentation Department

N00272A Page ii Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization LIST OF PAGES i ii iii iv v vi 1-1 1-2 Blank 1-3 1-4 Blank 1-5 1-6 1-7 1-8 1-9 1-10 Blank 2-1 2-2 Blank 2-3 2-4 Blank 2-5 2-6 Blank 2-7 2-8 2-9 2-10 2-11 2-12 2-13 2-14 Blank 2-15 2-16 2-17 2-18 Blank 2-19 2-20 Blank 2-21 2-22 Blank 2-23 2-24 Blank 2-25 2-26 Blank 2-27 2-28 2-29 2-30 Blank 2-31 2-32 Blank 3-1 3-2 3-3 3-4 Blank 3-5 3-6 3-7 3-8 3-9 3-10 3-11 3-12 3-13 3-14 3-15 3-16 3-17 3-18 3-19 3-20 3-21 3-22 3-23 3-24 3-25 3-26 3-27 3-28 Blank

N00272A Page iii Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization CHINA IER Shanghai Kuen Yang Plaza #1101 798 Zhao Jia Bang Road SHANGHAI 200030 P.R.C. Phone: +86 (21) 6473 6792 Fax: +86 (21) 6473 6806 UNITED ARAB EMIRATES IER Dubai PO Box 37585 DUBAI Phone: +971 4 347 67 20 Fax: +971 4 347 67 03 GERMANY IER GmbH Praklastr. 1 D-31311 UETZE Phone: +49 (0) 5173/6906 30 Fax: +49 (0) 5173/6906 50 UNITED KINGDOM IER Ltd Unit G4 Middlesex Business Centre Bridge Road SOUTHALL, MIDDX, UB2 4AB Phone: +44 (0)208 744 7650 Fax: +44 (0)208 744 7670 JAPAN IER Tokyo Yoshitoku Bldg. 8F 3-15-14 Shiba, Minato-ku TOKYO 105-0014 Phone: +81 3 5730 9001 Fax: +81 3 5730 9002 SINGAPORE IER Pte LTd 298 Tiong Bahru Road # 09-01/03 Central Plaza SINGAPORE 168730 Phone: +65 6276 6966 Fax: +65 6271 5563 UNITED STATES IER Inc. Dallas 2015 Midway Road Suite 118 CARROLLTON, TX 75006 Phone: +1 (972) 991 2292 Fax: +1 (972) 991 1044 Toll free: 1-800 624 8538 IER Inc. Belton 815 Kirkley Blvd BELTON, TX 76513 Phone: +1 (254) 933 5000 Fax: +1 (254) 933 5050 SPAIN IER Impresoras Especializadas, S.L. Calle Comandante Zorita 4 – E 28020 MADRID Phone: +34 91 535 89 75 Fax: +34 91 535 89 76

N00272A Page iv Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization NOTICE This IER product comes with a lithium battery. Battery replacement must imperatively be performed by qualified maintenance personnel. Moreover, only IER approved models may be used. CAUTION DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED. REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE RECOMMENDED BY THE MANUFACTURER. DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER’S INSTRUCTIONS FCC (Federal Communications Commission) Statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Use of a shielded cable is required to comply within Class A limits of Part 15 of FCC Rules. Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by IER may cause harmful interference and void the FCC authorization to operate this equipment. NORWAY: This product is also designed for IT power distribution system with phase-to-phase voltage 230V. NORWAY & SWEDEN: Apparaten skall anslutas till jordat uttag när den ansluts till ett nätverk. THIS APPLIANCE MUST BE GROUNDED. The cover is intended for occasional use and must be normally closed. This product must exclusively be connected to an electrical circuit provided with a ground fault circuit interrupter (GFCI) and complying with IEC 364 regulations. The warranty shall be null and void in case of use of any spare part, special tool or consumable part not expressly approved in writing by IER and in the event of attempted repair or servicing of the machines by persons lacking the requisite technical qualifications. The information and specifications contained in this document are subject to change without prior notice.

N00272A Page v Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization MODIFICATIONS Revision Level Date Modifications 1 Oct. 28, 2003 2 Nov. 28, 2005 Chapter 1 and Chapter 2

N00272A Page vi Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization FOREWORD This manual contains all the information necessary for level 1 maintenance (preventive maintenance and troubleshooting) of the IER 567 Printer. It includes the following chapters: Chapter 1 Preventive Maintenance This chapter defines: ‰ The operations to be performed ‰ The frequency of these operations ‰ The rules to be applied ‰ Tools and servicing products For level 1 preventive maintenance. Chapter 2 Maintenance Sheets This chapter consists of sheets giving the procedures for performing the following operations: ‰ Dusting ‰ Cleaning ‰ Removal/installation ‰ Testing For all the printer components concerned by level 1 maintenance. Chapter 3 Troubleshooting This chapter guides the maintenance agent in troubleshooting and correcting any failures as rapidly as possible to reduce printer downtime to a minimum.

N00272A Page 1-1 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization CHAPTER 1 LEVEL 1 PREVENTIVE MAINTENANCE Revision Level 2 Nov. 28, 2005

N00272A Page 1-2 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization

N00272A Page 1-3 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization TABLE OF CONTENTS Title Page LEVEL 1 PREVENTIVE MAINTENANCE ............................................................................................................1-5 1-1 General.......................................................................................................................................................1-5 1-2 Level 1 Maintenance Schedule..................................................................................................................1-5 1-3 Part Replacements Authorized at Level 1 Maintenance............................................................................1-5 1-4 Test Coupons.............................................................................................................................................1-6 1-4-1 Statistics Coupon ..................................................................................................................................1-6 1-4-2 Configuration Coupon ...........................................................................................................................1-6 1-4-3 Status Coupon.......................................................................................................................................1-7 1-4-4 Network Information Coupon ................................................................................................................1-8 1-5 General Block Diagram of Interconnections ..............................................................................................1-8 LIST OF ILLUSTRATIONS Figure 1-1 : Block Diagram of Interconnections .................................................................................................. 1-9

N00272A Page 1-4 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization

N00272A Page 1-5 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization LEVEL 1 PREVENTIVE MAINTENANCE 1-1 GENERAL To guarantee the extended life of the IER 567 Printer, the maintenance schedule described herein must be adhered to. IMPORTANT: The degree of soiling of the printer and in particular the printhead and drive rollers varies according to stock quality and environmental conditions. It is important to regularly check the printer for soiling and keep it clean. 1-2 LEVEL 1 MAINTENANCE SCHEDULE Before performing any level 1 maintenance, print out a “statistics coupon” from the Counters submenu (see Chapter 2, Sheet A-2). This coupon shows the error counters which can be analyzed to focus maintenance on problem areas. The printer is set on a tabletop for level 1 preventive maintenance. Personnel Frequency Estimated time Maintenance technician Once a year for an average of 300 coupons printed per day Every 6 months for an average of 600 coupons printed per day 30 minutes Type of operations Cleaning agents Procedure (reference documents) Dusting of the paper path Dusting of the burster blade Dusting of the sensors Kit, cleaning IER P/N S32129A Dusting of the central mounting plate, electronics module side Vacuum cleaner adapted for this type of operation Cleaning of drive assemblies Cleaning of solenoids (clutch and front feeder) Cleaning of magnetic head Cleaning of printhead Cleaning of presser spring guide Cleaning of platen Kit, cleaning IER P/N S32129A Chapter 2 of this manual and IER 567 User Guide 1-3 PART REPLACEMENTS AUTHORIZED AT LEVEL 1 MAINTENANCE Only the thermal printhead module can be replaced in case of failure. Refer to sheet C-1 for replacement of this module.

N00272A Page 1-6 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 1-4 TEST COUPONS 1-4-1 Statistics Coupon The line concerning Bin 3 only appears if bin 3 is present and activated in the menu. The lines concerning the Ribbon appear only if the ribbon controller is present. The lines concerning Escrow appear only if the escrow bin is present. The lines concerning voids and mag retries appear only if the magnetic module is present. Zone A paper jams correspond to the sum of jams in zones A1, A2 and A3. The counters on the right (2) are temporary and can be cleared by level 1 maintenance. The counters on the left (1) are permanent and cannot be cleared by level 1 maintenance. --> STATISTICS COUPON <-- Serial Number: 1234567 # COUPONS 567 - IER Bin 1 1234567 1234567 Power ups 1234567 1234567 Bin 2 1234567 1234567 Mag passes 1234567 1234567 Program: / . Bin 3 1234567 1234567 Prt passes 1234567 1234567 Date : 00/00/0000 Front 1234567 1234567 Void cpns 1234567 1234567 Chksum : Ox12345678 Mag Retries 1234567 1234567 Keybrd : 80437/0.00 Escrow : 80464/0.00 Jams Zone A: 1234567 1234567 Bad head dots: 123 Ribbon : 80462/0.00 Jams Zone B: 1234567 1234567 Power on: 1234567h Boot revision: 0.00 Jams Zone C: 1234567 1234567 Remaining ribbon diameter # . mm Jams Zone D: 1235567 1234567 SENSOR BRIGHTNESS THRESHOLD Jams Zone E: 1234567 1234567 Magnetic : 23 23 Jams Zone S: 1234567 1234567 Print : 23 23 Cutter Jams: 1234567 1234567 Front lgth: 23 23 Head Jams : 1234567 1234567 Front edge: 23 --- Ribbon Jams: 1234567 1234567 Rear edge : 23 --- 1-4-2 Configuration Coupon The line concerning Bin 3 appears only if bin 3 is present and activated in the menu. The lines concerning the Ribbon appear only if the ribbon controller is present. The lines concerning the magnetic module and SCN appear only if the magnetic module is present. The Frontal mode line can be set to "Check-in" or "Revalidation". The Thermal mode line can be set to "Ribbon" or "Paper". The lines concerning Escrow appear only if the escrow bin is present. --> CONFIGURATION COUPON <-- Serial Number: 1234567 FACTORY SETTINGS 567 - IER Top margin :- .0mm Horizontal pitch:-5 Bin:2 s/w Left margin:- .0mm Reject bin :Yes Program: / . Cut offset :- .0mm Print head rank : 4 Date : 00/00/0000 Chksum : Ox12345678 LGTH TYP SCN VRF CTR SPD Keybrd : 80437/0.00 Bin 1: 8" 1 Asc On 0 7"/s Secured cabinet Escrow : 80464/0.00 Bin 2: "3/8 2 Off Off -5 5"/s Ribbon : 80462/0.00 Bin 3: 8" 9 Des On 5 8"/s Boot revision: 0.00 Frontal:- - - On 3 7"/s 0 bauds ATB specs: AEA bits / parity even / . stop bits USER ADJUSTMENTS Top margin : - .0mm Max mag retries: 1 Default bin : Left margin: - .0mm Max mag voids: Hard code: ABCDE Thermal mode: Ribbon Max SCN voids: Frontal mode: Revalidation Ribbon passes: Max SCN qry voids: SCNR info in status: Yes 2 1

N00272A Page 1-7 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization The line and box concerning the secured cabinet appear only if the secured cabinet is present. The bin field can be set to "2 h/w", "2 s/w" or "3". The line giving the baud rate does not appear for Ethernet and USB connections. The line giving the number of bits, parity, etc. is replaced where applicable by Ethernet connection or USB connection. 1-4-3 Status Coupon The lines concerning Bin 3 appear only if bin 3 is present and activated in the menu. The lines concerning the Ribbon appear only if the ribbon controller is present. The lines concerning the magnetic module and SCN appear only if the magnetic module is present. The lines concerning COM1 do not appear for network and USB connections. --> 567 STATUS COUPON <-- Serial number : 123467 Software main board rev. :80450 / 0.00 Software check sum : 0x12345678 ATB specifications : AEA1999 Coupon count : 1234567 Power on time : 1234567 hours Display language : French Top print position (in tenth of mm) : -123 Left print position (in tenth of mm) : -123 Thermal mode : Thermal paper Ribbon passes : 5 Default bin : 1 Connexion type : rs232 Com 1 baud rate : 57600 Com 1 parity : none Com 1 data bits : 8 Com 1 stop bits : 1 Bin 1 coupon type : 1 Bin 1 coupon length : 7"3/8 Bin 1 print speed : 7"/s Bin 1 print contrast : -2 Bin 1 magnetic encoding : Verification on Bin 1 SCN verification : Yes Bin 1 SCN control order : Ascending Bin 2 coupon type : 1 Bin 2 coupon length : 7"3/8 Bin 2 print speed : 4"/s Bin 2 print contrast : 5 Bin 2 magnetic encoding : Verification off Bin 2 SCN verification : Yes Bin 2 SCN control order : Descending Bin 3 coupon type : 1 Bin 3 coupon length : 8" Bin 3 print speed : 8"/s Bin 3 print contrast : 0 Bin 3 magnetic encoding : Verification on Bin 3 SCN verification : No Bin 3 SCN control order : Ascending Front print speed : 8"/s Front print contrast : 0 Front magnetic encoding : Verification on Scn check-digit : No

N00272A Page 1-8 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 1-4-4 Network Information Coupon The lines concerning the Ribbon appear only if the ribbon controller is present. The lines concerning Escrow appear only if the escrow bin is present. --> NETWORK INFORMATION <-- Serial Number: 1234567 567 - IER PIC software revision : / . NIF software revision : / . NIF serial number : Program: / . Date : 00/00/0000 Ethernet address : 12:34: 6:78:9A:BC Chksum : Ox12345678 Keyboard ctrl: 80437/0.00 IP address : 123.123.12 .1 Escrow ctrl: 80464/0.00 Subnet mask : 123.123.12 .1 Ribbon ctrl: 80462/0.00 Default gateway : 123.123.12 .1 Boot revision: 0.00 Default TCP/IP port number : 01234 Persistant IP address : No Enable DHCP : Yes 1-5 GENERAL BLOCK DIAGRAM OF INTERCONNECTIONS Refer to Figure 1-1.

N00272A Page 1-9 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization J1 J2 J15 J14 J13 J12 J17 J16 J18 J11 J9 J8 J5 J6 J3 J4 J7 J10 11 17 12 13 15 14 16 A C 33 32 31 36 34 39 37 38 45 41 42 43 44 D B 28 22 23 24 26 27 25 21 Electronics module Electromechanical module RS232 standard serial port RS232 auxiliary serial port Ethernet interface PCB Power supply AC power input On/Off switch AC power filter Thermal printhead Coupon feeding mechanism Front panel sensor Keypad PCB Display unit Burster raised sensor Ribbon switch Length sensor Front edge sensor Output stacker sensor Front feed sensor (escrow version) Reject bin sensor Front feed solenoid Magnetic motor Reject bin solenoid Unwind motor Rewind motor Printhead motor Burster motor Burster safety sensor Print motor Clutch solenoid Feeder motor 1 or 2 Feeder motor 3 Rear feed solenoid Bin 2 sensor Bin 3 sensor Bin 1 sensor Printhead lowered sensor Printhead raised sensor Print sensor Rear edge sensor Magnetic sensor Figure 1-1: Block Diagram of Interconnections

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N00272A Page 2-1 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization CHAPTER 2 LEVEL 1 MAINTENANCE SHEETS Revision Level 2 Nov. 28, 2005

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N00272A Page 2-3 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization TABLE OF CONTENTS Sheet Title Page A TOOLS AND TEST SOFTWARE ..............................................................................................................2-5 A-1 List of Standard and Specific Tools/Consumable Supplies ..........................................................2-5 A-2 Test Software ................................................................................................................................2-7 B PROCEDURES........................................................................................................................................2-15 B-1 General Dusting...........................................................................................................................2-15 B-2 Cleaning the Printhead, Platen and Spring Guide ......................................................................2-19 B-3 Cleaning the Magnetic Head.......................................................................................................2-21 B-4 Cleaning the Trailing Edge Sensor..............................................................................................2-23 B-5 Restoring to Initial Condition .......................................................................................................2-25 C STANDARD REPLACEMENTS ..............................................................................................................2-27 C-1 Thermal Printhead Module ..........................................................................................................2-27 C-2 Actuator Lever .............................................................................................................................2-31

N00272A Page 2-4 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization

N00272A Page 2-5 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization A TOOLS AND TEST SOFTWARE A-1 List of Standard and Specific Tools/Consumable Supplies 1) Standard Tools – Cleaning brush – Size 10 Torx head screwdriver 2) Cleaning Agents – IER standard cleaning kit (IER Part # S32129A) SHEET A-1 IER 567 PRINTER

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N00272A Page 2-7 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization TOOLS AND TEST SOFTWARE A-2 Test Software 1) General The level 1 maintenance operations required on the IER 567 Printer are simplified to the utmost by the built-in test and configuration software accessed by menus (menu scrolling mode). The menus of this sheet essentially concern the main tests to be run during level 1 maintenance. For further information on using the menus in scrolling mode, refer to Chapter 2 of the Technical Manual. 2) Accessing the Main Menu a) Check that the printer is connected to line power and turn it on. The following message is displayed: 5 6 7 R E A D Y R e v i s i o n 1 . 0 0 S / N : X X X X X X X Where the x’s are the printer serial number b) Press the On/Off line Menu key on the keypad to access the main menu (menu scrolling mode). The following message is displayed: M a i n m e n u Æ P r i n t s t a t u s c o u p o n P r i n t A T B c o u p o n G e n e r a l p a r a m e t e r s The cursor Æ is on the Print status line. 3) Printing the Status Coupon This coupon shows the printer configuration. Note: Fill beforehand the appropriate bin with coupon stock. a) When the main menu is displayed, hit Enter to confirm selection of Print status coupon. The following message is displayed: M a i n m e n u P r i n t s t a t u s c o u p o n f r o m b i n x Where X is the bin number (1 or 2 or 3) b) Use the two arrow keys ▲ ▼ to enter the required bin number X. c) Hit Enter to confirm. The following message is displayed: M a i n m e n u P r i n t s t a t u s c o u p o n f r o m b i n x P R I N T I N G . . . SHEET A-2 IER 567 PRINTER

N00272A Page 2-8 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization d) The status coupon is printed and the message “PRINTING . . .” remains displayed during printing. e) Retrieve the printed coupon either from the front stacker or the internal reject bin, depending on the application. 4) Printing the Configuration Coupon The configuration coupon shown in Chapter 1 is printed from the General parameters submenu. IMPORTANT: You must enter a password to access the General parameters submenu. You can obtain it from IER’s technical department. Ask us. Note: Fill beforehand the appropriate bin with coupon stock. a) Select the General parameters item using the two arrow keys ▲ ▼. M a i n m e n u P r i n t s t a t u s c o u p o n P r i n t A T B c o u p o n Æ G e n e r a l p a r a m e t e r s b) Hit Enter to confirm. The following message is displayed: G e n e r a l P a r a m e t e r s E n t e r p a s s w o r d 0 0 0 0 0 c) Enter your password using the arrow keys ◄ ►to select a digit and ▲ ▼to change a digit. d) Hit Enter to confirm. The following message is displayed: G e n e r a l P a r a m e t e r s Æ P r i n t c o n f i g c o u p o n P r i n t p a r a m e t e r s B i n p a r a m e t e r s e) Hit Enter to confirm. The following message is displayed: G e n e r a l p a r a m e t e r s Æ P r i n t c o n f i g c o u p o n f r o m b i n x f) Use the two arrow keys ▲ ▼ to enter the required bin number X. g) Hit Enter to confirm. The following message is displayed: G e n e r a l p a r a m e t e r s P r i n t c o n f i g c o u p o n f r o m b i n x P R I N T I N G . . . h) The configuration coupon is printed and the message “PRINTING . . .” remains displayed during printing. i) Retrieve the printed coupon either from the front stacker or the internal reject bin, depending on the application.

N00272A Page 2-9 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 5) Printing the Statistics Coupon The statistics coupon shown in Chapter 1 is printed from the Counters submenu. IMPORTANT: You must enter a password to access the Counters submenu. You can obtain it from IER’s technical department. Ask us. Note: Fill beforehand the appropriate bin with coupon stock. a) Select the Counters item using the two arrow keys ▲ ▼. M a i n m e n u C o m m u n i c a t i o n F a c t o r y s e t t i n g s Æ C o u n t e r s b) Hit Enter to confirm. The following message is displayed: C o u n t e r s E n t e r p a s s w o r d 0 0 0 0 0 c) Enter your password using the arrow keys ◄ ► to select a digit and ▲ ▼ to change a digit. d) Hit Enter to confirm. The following message is displayed: C o u n t e r s Æ P r i n t s t a t i s t i c s M a i n C o u n t e r s P a r t i a l C o u n t e r s e) Hit Enter to confirm. The following message is displayed: C o u n t e r s P r i n t s t a t i s t i c s f r o m b i n x f) Use the two arrow keys ▲ ▼ to enter the required bin number X. g) Hit Enter to confirm. The following message is displayed: C o u n t e r s P r i n t s t a t i s t i c s f r o m b i n x P R I N T I N G . . . h) The statistics coupon is printed and the message “PRINTING . . .” remains displayed during printing. i) Retrieve the printed coupon either from the front stacker or the internal reject bin, depending on the application.

N00272A Page 2-10 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 6) Printing the Network Information Coupon The network information coupon shown in Chapter 1 is printed from the Communication submenu. IMPORTANT: You must enter a password to access the Communication submenu. You can obtain it from IER’s technical department. Ask us. a) Select the Communication item using the two arrow keys ▲ ▼. M a i n m e n u P r i n t A T B c o u p o n G e n e r a l p a r a m e t e r s Æ C o m m u n i c a t i o n b) Hit Enter to confirm. The following message is displayed: C o m m u n i c a t i o n E n t e r p a s s w o r d 0 0 0 0 0 c) Enter your password using the arrow keys ◄ ► and ▲ ▼. The following message is displayed: C o m m u n i c a t i o n Æ N e t w o r k s e t t i n g s R s 2 3 2 C O M 1 S e t t i n g s H o s t p r o t o c o l d) Hit Enter to confirm. The following message is displayed: N e t w o r k s e t t i n g s Æ P r i n t n e t w o r k c p n I P A d d r e s s S u b n e t m a s k e) Hit Enter to confirm. The following message is displayed: N e t w o r k s e t t i n g s P r i n t n e t w o r k c p n f r o m b i n x f) Use the two arrow keys ▲ ▼ to enter the required bin number X. g) Hit Enter to confirm. The following message is displayed: N e t w o r k s e t t i n g s P r i n t n e t w o r k c p n f r o m b i n x P R I N T I N G . . . h) The network information coupon is printed and the message “PRINTING . . .” remains displayed during printing. i) Retrieve the printed coupon either from the front stacker or the internal reject bin, depending on the application.

N00272A Page 2-11 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 7) Accessing the Test Submenu The Test submenu is accessed from the main menu (see Sec. 2). IMPORTANT: You must enter a password to access the Test submenu. You can obtain it from IER’s technical department. Ask us. a) Select the Tests item using the two arrow keys ▲ ▼. M a i n m e n u F a c t o r y s e t t i n g s C o u n t e r s Æ T e s t s b) Hit Enter to confirm. The following message is displayed: T e s t s E n t e r p a s s w o r d 0 0 0 0 0 c) Enter your password using the arrow keys ◄ ►. d) Hit Enter to confirm. The following message is displayed: T e s t s Æ P r i n t A T B c o u p o n F o n t t e s t c o u p o n R a m d i s k l i s t i n g e) Scroll through the items using the arrow keys ▲ ▼ to select an item (refer to the IER 567 Printer Technical Manual, Chapter 2). T e s t s Æ T e s t d e t e c t o r s T e s t m o n i t o r H e a d t e m p e r a t u r e T e s t s T e s t d e t e c t o r s Æ T e s t m o n i t o r H e a d t e m p e r a t u r e T e s t s T e s t m o n i t o r Æ H e a d t e m p e r a t u r e B a d h e a d d o t s T e s t s T e s t m o n i t o r H e a d t e m p e r a t u r e Æ B a d h e a d d o t s f) Hit Enter to confirm.

N00272A Page 2-12 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 8) Testing the Microswitches and Sensors a) Select the Test detectors item using the two arrow keys ▲ ▼ to test the printer microswitches and sensors. T e s t s Æ T e s t d e t e c t o r s T e s t m o n i t o r H e a d t e m p e r a t u r e b) Hit Enter to confirm. The following message is displayed: T e s t d e t e c t o r s c) Manually operate the selected switch (e.g. actuating the bin 3 microswitch displays the following message): T e s t d e t e c t o r s B i n 3 s w i t c h o n NOTE: The switch name and state remain displayed until you actuate another switch. The name of the last switch actuated and its state remain displayed until you exit from this menu. 9) Testing the Motors a) Select the Test monitor item using the two arrow keys ▲ ▼. T e s t s T e s t d e t e c t o r s Æ T e s t m o n i t o r H e a d t e m p e r a t u r e b) Hit Enter to confirm. The following message is displayed: T e s t m o n i t o r Æ T e s t m a g m o t o r T e s t b i n 1 & 2 m o t o r T e s t b i n 3 m o t o r c) Select the Test mag motor item as in the example above using the two arrow keys ▲ ▼. The following message is displayed: T e s t m o n i t o r T e s t m a g m o t o r Æ F o r w a r d s p e e d 2 4 “ / s B a c k w r d s p e e d 2 4 “ / s d) Hit Enter to confirm. The following message is displayed: T e s t m a g m o t o r F o r w a r d s p e e d 2 4 “ / s R U N N I N G . . . e) The magnetic motor runs and the message “RUNNING . . .” remains displayed while the motor is running.

N00272A Page 2-13 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization f) Hit Esc to stop the motor. NOTE: The test procedure is the same for the solenoids, LEDs and buzzer. 10) Testing the Thermal Printhead a) Select the Head temperature item using the two arrow keys ▲ ▼. T e s t s T e s t m o n i t o r Æ H e a d t e m p e r a t u r e B a d h e a d d o t s b) Hit Enter to confirm. The following message is displayed: H e a d t e m p e r a t u r e x x x o C where XXX is the temperature in °C c) Hit Esc to stop the test. 11) Testing the Number of Failed Printhead Heating Elements a) Select the Bad head dots item using the two arrow keys ▲ ▼. T e s t s T e s t m o n i t o r H e a d t e m p e r a t u r e Æ B a d h e a d d o t s b) Hit Enter to confirm. The following message is displayed: B a d h e a d d o t s x x x where XXX is the number of failed heating elements c) Hit Enter to stop the test.

N00272A Page 2-14 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization

N00272A Page 2-15 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization B PROCEDURES B-1 General Dusting Estimated time: 10 min. 1) Tools Required – Cleaning brush – Size 10 Torx head screwdriver 2) Cleaning Agents Refer to Sheet A-1. 3) Related Maintenance Sheets Sheet A-1, Sheet B-3 and Sheet B-5 4) Procedure IMPORTANT: The printer must be disconnected from AC line power and host computer before beginning this procedure. a) Open the operator access door (1) and unlock the electronics module (3) using the size 10 Torx head screwdriver (2). b) Remove the ribbon cartridge if the printer is of the thermal transfer type (refer to the IER 567 Printer User Guide, N00212A). c) Remove the blank coupons from the rear feed mechanisms. d) Remove any documents from the stacker (4) and reject bin (5). SHEET B-1 IER 567 PRINTER 3 1 2 2 4 5

N00272A Page 2-16 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization e) Close the operator access door (1). f) Press down the cover retainer (direction of arrow A) (6) and rotate the electronics module (3) very carefully in the direction of arrow B. 3 6 1

N00272A Page 2-17 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization g) Open again the operator access door (3). h) Open the hinged top part (7) of left paper guide. i) Pull the rotating flange (8) up to the raised position (see Sheet C-1). j) Hold the magnetic module (9) in the raised position (see Sheet B-3). k) Use the air duster from the IER cleaning kit (IER P/N S32129A) to remove dust from the entire paper path. Pay particular attention to the area around the burster (10). l) Using a vacuum cleaner adapted to printer cleaning, remove the dust from the electronics module (3) (module and central mounting plate). m) Return the magnetic module (9) to its initial position, snapping it in place on the support (11). n) Close the hinged top part (7) of the left paper guide. o) Return the rotating flange to its initial position (8). p) Swing the electronics module (3) back to its closed position and lock it. 5) Final Checks Refer to Sheet B-5. 7 9 8 3 11 10

N00272A Page 2-18 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization

N00272A Page 2-19 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization PROCEDURES B-2 Cleaning the Printhead, Platen and Spring Guide Estimated Time: 10 min. 1) Tools Refer to Sheet B-1. 2) Cleaning Agents – IER cleaning kit (IER Part # S32129A). 3) Procedure IMPORTANT: The printer must be disconnected from AC line power and host computer before beginning this procedure. a) Open the operator access door and raise the thermal printhead module (see Sheet C-1). b) Clean the printhead with a cleaner tube (1) from the IER cleaning kit (IER Part # S32129A). c) Clean the entire surface of platen (2) with a damp cloth moistened with cleaning agent from the cleaning kit. d) Return the thermal printhead module to its initial position (see Sheet C-1). e) Remove the actuator lever (3) (the thermal printhead module goes to lowered position) (see Sheet C-1). f) Clean the entire surface of spring guide (4) with a damp cloth moistened with cleaning agent from the cleaning kit. g) Return the actuator lever to its initial position (see Sheet C-1). 4) Final Checks Refer to Sheet B-5. Crush at dot SHEET B-2 IER 567 PRINTER 2 3 1 5 4

N00272A Page 2-20 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization

N00272A Page 2-21 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization PROCEDURES B-3 Cleaning the Magnetic Head Estimated time: 5 min. 1) Tools Refer to Sheet B-1. 2) Cleaning Agents – The products contained in the IER cleaning kit (IER Part # S32129A). 3) Procedure IMPORTANT: The printer must be disconnected from AC line power and host computer before beginning this procedure. a) Open the operator access door. b) Grip the locking tab (1) and tilt up the magnetic module (2). c) Hold the magnetic module (2) in raised position. d) Clean the entire surface of the magnetic head (3) with a cleaning kit swab moistened with cleaning agent also from the cleaning kit. e) Clean the entire surface of the magnetic head pad (4) with a cleaning kit swab moistened with cleaning agent also from the cleaning kit. f) Snap the magnetic module back in place on the fixed guide (5). 4) Final Checks Refer to Sheet B-5. SHEET B-3 IER 567 PRINTER 2 4 3 1 5

N00272A Page 2-22 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization

N00272A Page 2-23 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization PROCEDURES B-4 Cleaning the Trailing Edge Sensor Estimated time: 5 min. 1) Tools Refer to Sheet B-1. – Size 10 Torx head screwdriver 2) Cleaning Agents – The products are contained in the cleaning kit IER P/N S32129A. 3) Procedure IMPORTANT: The printer must be disconnected from AC line power and host computer before beginning this procedure. a) Open the operator access door. b) Loosen the trailing edge sensor (2) mounting screw (1). c) Remove the sensor (2) from its support without disconnecting it. d) Remove the two protective sensor covers (3) from their respective seats and clean them with compressed air form the dust remover can and, if necessary, with a swab from the cleaning kit, slightly dampened with cleaning solution also contained in the cleaning kit. e) Replace the two protective sensor covers (3) in their respective seats (4) and (5) of the left guide (6). f) Insert the trailing edge sensor (2) in its seat (7) in the left paper guide (6). g) Fasten sensor (2) using screw (1). h) Make sure the sensor (2) is correctly connected and that the wires are properly attached. 4) Final Checks Refer to Sheet B-5. SHEET B-4 IER 567 1 2 6 5 4 7 3 3

N00272A Page 2-24 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization

N00272A Page 2-25 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization PROCEDURES B-5 Restoring to Initial Condition Estimated time: 10 min. 1) Procedure After the scheduled maintenance operations: a) Check that the magnetic module (1) is correctly snapped in its housing. b) Check that the hinged top part (2) is correctly locked in lowered position. c) Check that the rotating flange (3) is correctly positioned on the central mounting plate. d) Check that the printhead (4) is snapped on the front and in place in its support (see Sheet C-1). e) Reconnect the printer to the host computer and AC line power. f) Install the ribbon cartridge (5) if you are servicing a thermal transfer printer. g) Close the operator access door (6). h) Reload the blank coupons. i) Print the status coupon (see page 2-7) to perform an operational check of the printer. SHEET B-5 IER 567 PRINTER 2 4 6 3 1 5

N00272A Page 2-26 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization

N00272A Page 2-27 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization C STANDARD REPLACEMENTS C-1 Thermal Printhead Module Estimated Time: 5 min. 1) Tools Required – None 2) Removal IMPORTANT: The printer must be disconnected from AC line power and host computer before beginning this procedure. a) Open the operator door and place the rotating flange in raised position (phase 1, phase 2 and phase 3). b) Hold onto the rotating flange during phase 3 and do not release it until it is in place against the central mounting plate. c) Disconnect the thermal printhead cable (1) from the thermal printhead module (2). Phase 1 Phase 2 Phase 3 1 2 SHEET C-1 IER 567 PRINTER

N00272A Page 2-28 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization d) Push the thermal printhead module (2) back in the direction of arrow A up to the rear stop in the direction of arrow B. e) Then tilt the thermal printhead module (2) upwards in the direction of arrow C. f) Then remove it from its support (3) in the direction of arrow D and set it aside. 2 2 2 3 2

N00272A Page 2-29 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization 3) Installation a) Position the thermal printhead module with the two pins (4) opposite the two holes (5) in the support. b) Fit the two pins all the way into their housings in the direction of the two arrows E. c) Tilt the thermal printhead module forward in its support in the direction of arrow F. d) Push the thermal printhead module forward in the direction of the two arrows G until it snaps into place (the two clicks should be heard). e) Reconnect the thermal printhead cable to the receptacle on the thermal printhead module (1). 4) Check a) Carry out the checks described on Sheet B-5 b) Perform an operational test. 5 4 4 4

N00272A Page 2-30 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization

N00272A Page 2-31 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization STANDARD REPLACEMENTS C-2 Actuator Lever Estimated time: 2 min. 1) Tools Required – None 2) Removal IMPORTANT: The printer must be disconnected from AC line power and host computer before beginning this procedure. a) Raise the small tab (1) and remove the actuator lever (2) from the printhead support (3). 3) Installation a) Position the actuator lever (2) in front of the printhead support (3) and fit the two actuator lever slots (4) onto the corresponding ridges (5) on the printhead support. b) Push in the actuator lever until it snaps onto the printhead support, being careful to position the cam ramp (6) under actuator lever lip (7). 4) Final Checks Carry out the checks described on Sheet B-5 and perform an operational test. 2 1 3 4 5 5 3 6 7 4 SHEET C-2 IER 567 PRINTER

N00272A Page 2-32 Revision Level 2 Nov. 28, 2005 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization

N00272A Page 3-1 Revision level: 1 October 28, 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization CHAPTER 3 TROUBLESHOOTING Revision level: 1 October 28, 2003

N00272A Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-2 Revision level: 1 October 28, 2003 TABLE OF CONTENTS Title Page TROUBLESHOOTING......................................................................................................................................... 3-5 3-1 Introduction................................................................................................................................................ 3-5 3-1-1 Test Keypad ......................................................................................................................................... 3-5 3-1-2 Printer LEDs ......................................................................................................................................... 3-5 3-1-3 Failures during Operation..................................................................................................................... 3-5 3-2 General Organization ................................................................................................................................ 3-6 3-2-1 General................................................................................................................................................. 3-6 3-2-2 Troubleshooting Method....................................................................................................................... 3-6

N00272A Page 3-3 Revision level: 1 October 28, 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization TABLE OF ILLUSTRATIONS Figure Title Page Figure 3-1 Paper jam in zones A1, A2, A3 – Message displayed: COUPON JAM [A]...................................3-8 Figure 3-2 Paper jam in zone B (coupon not cut) – Message displayed: COUPON JAM [B] ........................3-9 Figure 3-3 Paper jam in zone B (coupon cut) – Message displayed: COUPON JAM [B] ............................3-10 Figure 3-4 Paper jam in zone C – Message displayed: COUPON JAM [C].................................................3-11 Figure 3-5 Paper jam in zone D (coupon not cut) – Message displayed: COUPON JAM [D]......................3-12 Figure 3-6 Paper jam in zone D (coupon cut or front feed) – Message displayed: COUPON JAM [D]........................................................................................................................................3-13 Figure 3-7 Paper jam in zone E – Message displayed: COUPON JAM [E] .................................................3-14 Figure 3-8 Magnetic problem – Message displayed: WARNING MAG ENCODE ERROR 123 123 123........................................................................................................................................3-15 Figure 3-9 Magnetic problem – Message displayed: WARNING MAG READING ERROR 123 123 123........................................................................................................................................3-16 Figure 3-10 Rear paper feed problem – Message displayed: No message displayed...................................3-17 Figure 3-11 Front feed problem – Message displayed: No message displayed ............................................3-18 Figure 3-12 Burster problem (burster blade stuck in cutting zone) – Message displayed: CUTTER JAM..............................................................................................................................3-19 Figure 3-13 Printhead position problem – Message displayed: HEAD POSITION JAM................................3-20 Figure 3-14 Poor print quality (badly printed coupon in front stacker) – Message displayed: No message displayed......................................................................................................................3-21 Figure 3-15 Unprinted coupon in front stacker – Message displayed: No message displayed .....................3-22 Figure 3-16 Thermal transfer ribbon problem (coupon stopped under printhead, printing stopped) – Message displayed: OUT OF RIBBON.....................................................................3-23 Figure 3-17 Thermal transfer ribbon problem (coupon stopped under printhead) – Message displayed: RIBBON JAM .............................................................................................................3-24 Figure 3-18 Thermal transfer problem (ribbon controller PCB) – Message displayed: HARDWARE ERROR..................................................................................................................3-25 Figure 3-19 Printhead overheated – Message displayed: 567 BUSY Print hd overheating..........................3-26 Figure 3-20 Power supply problem (Voltage VTh) – Message displayed: HARDWARE ERROR .................3-27

N00272A Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-4 Revision level: 1 October 28, 2003

N00272A Page 3-5 Revision level: 1 October 28, 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization TROUBLESHOOTING 3-1 INTRODUCTION Chapter 3 is designed to guide the maintenance agent in troubleshooting and correcting any failures as rapidly as possible to reduce printer downtime to a minimum for level 1 maintenance. It describes a range of failures that may occur during operation, but does not claim to be exhaustive. IER 567 printer maintenance is faciltated by use of the test keypad and observation of the two LEDs inside the printer. 3-1-1 Test Keypad The test keypad is used to configure and perform maintenance (run maintenance tests) of IER 567 printers when the printer keypad is unavailable. The test keypad is powered by the printer. Refer to the IER 567 Printer technical manual for use of the two keypads. 3-1-2 Printer LEDs Refer to the IER 567 Printer technical manual for details about the meaning of the printer LEDs. 3-1-3 Failures during Operation Such failures make the printer totally or partially unable to print documents.

N00272A Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-6 Revision level: 1 October 28, 2003 3-2 GENERAL ORGANIZATION 3-2-1 General When a failure causes a voluntary or involuntary stopping of document processing, audio and visual signals usually indicate where the document was located on occurrence of the failure (see table below). Printer failure Visual and audio signals Document location LCD display Buzzer LEDs Input (bins, rear feeders) In the paper path (magnetic and print modules) Output (ejection, front stacker, reject bin) Such failures mainly concern: • Paper feed (bins, rear feeders, straight and curved paper path, front stacker, reject bin, front feeder) • Magnetic processing (encoding and reading) • Thermal printing • Read of the stock control number (SCN option). 3-2-2 Troubleshooting Method After identification of the cause of a failure and the items involved, each item is checked in three stages: Physical check: drive (wear), sensor (dirt), connector (bad contacts), etc. Functional test: actuator (solenoid or motor) movement, sensor state (detection level), LED state, etc. The printer keypad is used for the functional tests. If it is unavailable, the test keypad is used (for use of the keypad, refer to the printer technical manual). The following printer components can be tested: • Magnetic module • Sensors • Motors • Solenoids • LCD display • Buzzer • LEDs • Counters. Use the procedures described in Chapter 2 of this manual and the submenus described in Chapter 2, sheet A-2 to test the printer components.

N00272A Page 3-7 Revision level: 1 October 28, 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization The terms “top” and “bottom” refer to a printer set on its baseplate The printer is repaired by: • Cleaning any soiled components (refer to Chapter 2 of this manual) • Standard replacement of any defective components (refer to Chapter 2 of this manual) • Adjustment of the failed component or functional system (refer to Chapter 2 of this manual) For troubleshooting and repair, refer to Figure 3-1 to Figure 3-20.

N00272A Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-8 Revision level: 1 October 28, 2003 Message displayed Paper jam in triple rear feeder mechanism 1, 2 or 3 Symptoms Probable causes Drive Magnetic sensor Coupons Corrective actions ‰ Perform an operational check on motor(s) 1, 2 and/or 3 using the Tests submenu (see Chapter 2 of this manual). ‰ Perform an operational check on the magnetic motor using the Tests submenu (see Chapter 2 of this manual). ‰ Perform an operational check on the feeder 1/feeder 2 actuator lever solenoid using the Tests submenu (see Chapter 2 of this manual). ‰ Check the condition of the drive assemblies and pressure rollers. ‰ Clean the drive assemblies. ‰ Replace the printer. ‰ Test the magnetic sensor using the Tests submenu (see Chapter 2 of this manual). ‰ Check that nothing blocks the magnetic sensor. ‰ Clean the sensor. ‰ Replace the printer. ‰ Check the physical condition of the coupons. ‰ Check that the coupons can move freely (especially in their boxes). ‰ Check that the physical characteristics of the coupons conform to IATA specifications. ‰ Replace the coupon bin(s). Paper jam in zones A1, A2, A3 Paper path ‰ Check that the rotating flange is closed. ‰ Open the rotating flange and inspect/clean the feeder module up to the magnetic sensor. ‰ Replace the printer. C O U P O N J A M [ A ] P l e a s e c o r r e c t a n d t h e n p r e s s " E S C " S N : X X X X X X X Figure 3-1 Paper jam in zones A1, A2, A3 – Message displayed: COUPON JAM [A]

N00272A Page 3-9 Revision level: 1 October 28, 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Paper jam under magnetic head - Coupon not cut Paper jam in zone B ‰ Perform an operational check on the rear feed and magnetic motor(s) using the Tests submenu (see Chapter 2 of this manual). ‰ Check the motor connections. ‰ Check the condition of the drive assemblies and pressure rollers. ‰ Clean the drive assemblies. ‰ Replace the printer. ‰ Clean the sensors. ‰ Test the sensors using the Tests submenu (see Chapter 2 of this manual). ‰ Replace the printer. ‰ Check the physical condition of the coupons. ‰ Check that the coupons can move freely (especially in their boxes). ‰ Check that the physical characteristics of the coupons conform to IATA specifications. ‰ Replace the faulty coupon bin. ‰ Check that the hinged top part is closed. ‰ Open the hinged top part and if necessary the rotating flange and inspect/clean the paper path. ‰ Replace the printer. ‰ Check that the burster module is operational (see figure page 3-19). Drive Magnetic and rear edge sensors Coupons Paper path Burster Message displayed Symptoms Probable causes Corrective actions C O U P O N J A M [ B ] P l e a s e c o r r e c t a n d t h e n p r e s s " E S C " S N : X X X X X X X Figure 3-2 Paper jam in zone B (coupon not cut) – Message displayed: COUPON JAM [B] (See figure page 3-19)

N00272A Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-10 Revision level: 1 October 28, 2003 Message displayed Symptoms Probable causes Corrective actions Paper jam in zone B Paper jam under magnetic head - Coupon cut Drive Magnetic and rear edge sensors Coupons ‰ Perform an operational check on the feed motor and magnetic motor using the Tests submenu (see Chapter 2 of this manual). ‰ Check the condition of the drive assemblies and pressure rollers. ‰ Clean the drive assemblies. ‰ Replace the printer. ‰ Check the physical condition of the coupons. ‰ Check that the physical characteristics of the coupons conform to IATA specifications. ‰ Replace the faulty coupon bin(s). Paper path ‰ Check that the hinged top part is closed. ‰ Open the hinged top part and inspect/clean the paper path. ‰ Check that the rear feed routing system is free and moves up correctly. ‰ Open the rotating flange of the rear feeder module and inspect/clean the paper path. ‰ Perform an operational test of the releasable pressure roller clutch (solenoid) using the Tests submenu (see Chapter 2 of this manual). ‰ Replace the printer. ‰ Clean the sensors. ‰ Test the sensors using the Tests submenu (see Chapter 2 of this manual). ‰ Replace the printer. C O U P O N J A M [ B ] P l e a s e c o r r e c t a n d t h e n p r e s s " E S C " S N : X X X X X X X Figure 3-3 Paper jam in zone B (coupon cut) – Message displayed: COUPON JAM [B]

N00272A Page 3-11 Revision level: 1 October 28, 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Paper jam in curved part of paper path Drive Magnetic and print sensors Coupons Paper path Paper jam in zone C ‰ Perform an operational check on the drive assemblies and pressure rollers. ‰ Clean the drive assemblies. ‰ Check the magnetic drive motor using the Tests submenus (see Chapter 2 of this manual). ‰ Perform an operational check on the clutch solenoid using the Tests submenu (see Chapter 2 of this manual). ‰ Replace the printer. ‰ Check the physical condition of the coupons. ‰ Check that the coupons can move freely (especially in their boxes). ‰ Check that the physical characteristics of the coupons conform to IATA specifications. ‰ Replace the faulty coupon bin(s). ‰ Check that the rotating flange is closed. ‰ Open the rotating flange and inspect/clean the paper path between the magnetic sensor and the print sensor. ‰ Replace the printer. ‰ Clean the sensors. ‰ Test the sensors using the Tests submenu (see Chapter 2 of this manual). ‰ Replace the printer. Message displayed Symptoms Probable causes Corrective actions C O U P O N J A M [ C ] P l e a s e c o r r e c t a n d t h e n p r e s s " E S C " S N : X X X X X X X Figure 3-4 Paper jam in zone C – Message displayed: COUPON JAM [C]

N00272A Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-12 Revision level: 1 October 28, 2003 Paper jam in straight part of paper path - Coupon not cut Paper jam in zone D ‰ Perform an operational check on the magnetic motor using the Tests submenu (see Chapter 2 of this manual). ‰ Check the condition of the drive assemblies and pressure rollers. ‰ Clean the drive assemblies and pressure rollers. ‰ Replace the printer. ‰ Clean the two sensors. ‰ Test the sensors using the Tests submenu (see Chapter 2 of this manual). ‰ Replace the printer. ‰ Check the physical condition of the coupons. ‰ Check that the coupons can move freely (especially in their boxes). ‰ Check that the physical characteristics of the coupons conform to IATA specifications. ‰ Replace the faulty coupon bin. ‰ Check that the hinged top part is closed. ‰ Open the hinged top part and inspect/clean the paper path. ‰ Replace the printer. ‰ Check that the burster is operational and not jammed. ‰ If this is not the case, see figure, page 3-19. Drive Front edge and length sensors Coupons Paper path Burster Message displayed Symptoms Probable causes Corrective actions C O U P O N J A M [ D ] P l e a s e c o r r e c t a n d t h e n p r e s s " E S C " S N : X X X X X X X Figure 3-5 Paper jam in zone D (coupon not cut) – Message displayed: COUPON JAM [D] page 3-19.

N00272A Page 3-13 Revision level: 1 October 28, 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Paper jam in zone D Paper jam in straight part of paper path - Coupon cut or front feed Message displayed Symptoms Probable causes Corrective actions ‰ Check the condition of the drive assemblies and pressure rollers. ‰ Clean the drive assemblies. ‰ Perform an operational check on the magnetic motor using the Tests submenu (see Chapter 2 of this manual). ‰ Replace the printer. ‰ Clean the two sensors. ‰ Test the sensors using the Tests submenu (see Chapter 2 of this manual). ‰ Replace the printer. ‰ Check the physical condition of the coupons. ‰ Check that the physical characteristics of the coupons conform to IATA specifications. ‰ Replace the faulty coupon bin(s). ‰ Make sure the burster blade is raised. ‰ If this is not the case, see figure, page 3-19. ‰ Check that the hinged top part is closed. ‰ Open the hinged top part and inspect/clean the paper path. ‰ Replace the printer. Drive Front edge and length sensors Coupons Paper path Burster C O U P O N J A M [ D ] P l e a s e c o r r e c t a n d t h e n p r e s s " E S C " S N : X X X X X X X Figure 3-6 Paper jam in zone D (coupon cut or front feed) – Message displayed: COUPON JAM [D] page 3-19.

N00272A Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-14 Revision level: 1 October 28, 2003 Paper jam in zone E Paper jam at printhead Message displayed Symptoms Probable causes Corrective actions ‰ Perform an operational test on the magnetic and print motors using the Tests submenu (see Chapter 2 of this manual). ‰ Check the platen condition. ‰ Check the condition of the drive assemblies and pressure rollers. ‰ Clean the drive assemblies and platen. ‰ Perform an operational check on the clutch solenoid using the Tests submenu (see Chapter 2 of this manual). ‰ Check that the printhead is correctly lowered using the Tests submenu (see Chapter 2 of this manual) . ‰ If the printhead cam is displaced when lowered, check the printhead support spring guide for fouling or replace the printer. ‰ In case of thermal transfer, check the condition of the transfer ribbon (see figures pp. 3-22 and 3-25). ‰ Clean the print sensor. ‰ Check that the protective film tape is in place. ‰ Test the sensor using the Tests submenu (see Chapter 2 of this manual). ‰ Replace the printer. ‰ Check that the front stacker is not full. ‰ Check the stacker full sensor using the Tests submenu (see Chapter 2 of this manual). ‰ Check that the front stacker deflector wire rotates freely. ‰ Replace the printer. ‰ Open the hinged top part and inspect/ clean the paper path between the magnetic sensor and front stacker. ‰ Replace the printer. ‰ Check the physical condition of the coupons. ‰ Check that the physical characteristics of the coupons conform to IATA specifications. ‰ Replace the faulty coupon bin(s). Drive Coupons Paper path Stacker Print sensor C O U P O N J A M [ E ] P l e a s e c o r r e c t a n d t h e n p r e s s " E S C " S N : X X X X X X X Figure 3-7 Paper jam in zone E – Message displayed: COUPON JAM [E] transfer ribbon (see figures pp. 3-22 et 3-25).

N00272A Page 3-15 Revision level: 1 October 28, 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Message displayed Symptoms Probable causes Corrective actions Drive Magnetic sensor Coupons ‰ Clean the drive assemblies. ‰ Especially check the pressure roller. ‰ Replace the printer. ‰ Test the magnetic sensor using the Tests submenu (see Chapter 2 of this manual). ‰ Clean the sensor. ‰ Replace the printer. ‰ Check that the coupons have a magnetic stripe. ‰ Check the coupon feed direction. ‰ Check the physical condition of the coupons. ‰ Check that the physical characteristics of the coupons conform to IATA specifications. ‰ Replace the faulty coupon bin(s). Paper path ‰ Check that the hinged top part and rotating flange are closed. ‰ Open the hinged top part and rotating flange and inspect/clean the paper path. ‰ Replace the printer. Magnetic head ‰ Clean the magnetic head and the magnetic head pad. ‰ Check its connection. ‰ Check the condition of the magnetic head support box (especially the attachment hook). ‰ Check the condition of the pressure roller (surface + spring). ‰ Replace the printer. Coupon canceled Magnetic problem W A R N I N G M A G E N C O D E E R R O R 1 2 3 1 2 3 1 2 3 1 2 3 Figure 3-8 Magnetic problem – Message displayed: WARNING MAG ENCODE ERROR 123 123 123

N00272A Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-16 Revision level: 1 October 28, 2003 Message displayed Magnetic code reading retries during front feed Symptoms Probable causes Drive Magnetic sensor Coupons Corrective actions ‰ Clean the drive assemblies. ‰ Especially check the pressure roller. ‰ Replace the printer. ‰ Test the magnetic sensor using the Tests submenu (see Chapter 2 of this manual). ‰ Clean the sensor. ‰ Replace the printer. ‰ Check that the coupon has a magnetic stripe. ‰ Check the physical condition of the coupons. ‰ Check that the physical characteristics of the coupons conform to IATA specifications. ‰ Replace the faulty coupon bin(s). Magnetic problem Paper path ‰ Check that the hinged top part and rotating flange are closed. ‰ Open the hinged top part and rotating flange and inspect/ clean the paper path. ‰ Replace the printer. Magnetic head ‰ Clean the magnetic head. ‰ Check its connection. ‰ Check the condition of the magnetic head support box (especially the attachment hook). ‰ Check the condition of the pressure roller (surface + spring). ‰ Replace the printer. W A R N I N G M A G R E A D I N G E R R O R 1 2 3 1 2 3 1 2 3 1 2 3 Figure 3-9 Magnetic problem – Message displayed: WARNING MAG READING ERROR 123 123 123

N00272A Page 3-17 Revision level: 1 October 28, 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Message displayed Rear feed motors not running Symptoms Probable causes Drive Paper presence detection Corrective actions ‰ Perform an operational test on motor 1-2 or motor 3 using the Tests submenu (see Chapter 2 of this manual). ‰ Perform an operational test on the feeder 1 / feeder 2 actuator lever solenoid using the Tests submenu (see Chapter 2 of this manual). ‰ Replace the printer. ‰ Test the feed sensor(s) using the Tests submenu (see Chapter 2 of this manual). ‰ Check that the sensor(s) is(are) retained by the central mounting plate (retaining pins not broken). ‰ Replace the printer. Rear paper feed problem NO MESSAGE DISPLAYED Rear feed motors in ejection mode Magnetic sensor ‰ Check that nothing blocks the magnetic sensor. ‰ Test the magnetic sensor using the Tests submenu (see Chapter 2 of this manual). ‰ Replace the printer. Figure 3-10 Rear paper feed problem – Message displayed: No message displayed

N00272A Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-18 Revision level: 1 October 28, 2003 Message displayed Symptoms Probable causes Corrective actions Drive not operational Front paper feed problem NO MESSAGE DISPLAYED Drive Paper presence detection ‰ Perform an operational test on the magnetic motor using the Tests submenu (see Chapter 2 of this manual). ‰ Replace the printer. ‰ Test the front feed sensor using the Tests submenu (see Chapter 2 of this manual). ‰ Check the condition of the sensor support. ‰ Replace the printer. Drive operational Front feed solenoid ‰ Test the solenoid using the Tests submenu (see Chapter 2 of this manual). ‰ Replace the printer. Figure 3-11 Front feed problem – Message displayed: No message displayed

N00272A Page 3-19 Revision level: 1 October 28, 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Burster jam Blade jammed in cutting zone ‰ Perform an operational check on the feed and magnetic motors using the Tests submenu (see Chapter 2 of this manual). ‰ Check the condition of the drive assemblies and pressure rollers. ‰ Clean the drive assemblies and platen. ‰ Replace the printer. ‰ Clean the front edge sensor. ‰ Test the sensor using the Tests submenu (see Chapter 2 of this manual). ‰ Replace the printer. ‰ Check the physical condition of the coupons. ‰ Check that the physical characteristics of the coupons conform to IATA specifications (especially cutting forces and dimensions). ‰ Replace the faulty coupon bin(s). Paper path ‰ Check that the hinged top part is closed. ‰ Open the hinged top part and if necessary the rotating flange and inspect/clean the paper path. ‰ Replace the printer. ‰ Check that the hinged top part and burster safety microswitch are closed. ‰ Check the burster blade up microswitches using the Tests submenu (see Chapter 2 of this manual). ‰ Check the burster motor using the Tests submenu (see Chapter 2 of this manual). ‰ Replace the printer. Coupons Burster module Drive Front edge sensor Message displayed Symptoms Probable causes Corrective actions C U T T E R J A M P l e a s e c o r r e c t a n d t h e n p r e s s " E S C " S N : X X X X X X X Figure 3-12 Burster problem (burster blade stuck in cutting zone) – Message displayed: CUTTER JAM

N00272A Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-20 Revision level: 1 October 28, 2003 Printhead jam Printhead stuck in lowered, raised or intermediate position Printhead raising control Printhead raised/lowered sensors ‰ Perform an operational test on the cam motor using the Tests submenu (see Chapter 2 of this manual). ‰ Check for hard spots. ‰ Clean the spring-loaded disk and the cylindrical cam ‰ Replace the printer. ‰ Test the sensors using the Tests submenu (see Chapter 2 of this manual). ‰ Replace the printer. Message displayed Symptoms Probable causes Corrective actions H E A D P O S I T I O N J A M P l e a s e c o r r e c t a n d t h e n p r e s s " E S C " S N : X X X X X X X Figure 3-13 Printhead position problem – Message displayed: HEAD POSITION JAM

N00272A Page 3-21 Revision level: 1 October 28, 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Badly printed coupon in front stacker Drive Printer components ‰ Clean the platen. ‰ Check that nothing blocks coupon feed into the front stacker. ‰ Replace the printer. ‰ Clean the thermal printhead. ‰ Check the thermal printhead connections. ‰ Check that the thermal printhead and its support are snapped in place (especially on the central mounting plate side). ‰ Check that the printhead is correctly lowered using the Tests submenu (see Chapter 2 of this manual). ‰ If the printhead cam is displaced when lowered, check the printhead support spring guide for fouling. ‰ Replace the thermal printhead. ‰ Replace the printer. ‰ In case of thermal transfer, if the ribbon is wrinkled, feed the ribbon by hand and tauten it before reinstalling the cartridge. ‰ Install a new ink ribbon. Printing problem (poor print quality) NO MESSAGE DISPLAYED Coupons ‰ Check the physical condition of the coupons. ‰ Check that the physical characteristics of the coupons conform to IATA specifications. ‰ Replace the faulty coupon bin(s). Message displayed Symptoms Probable causes Corrective actions Figure 3-14 Poor print quality (badly printed coupon in front stacker) – Message displayed: No message displayed

N00272A Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-22 Revision level: 1 October 28, 2003 Message displayed Symptoms Probable causes Corrective actions Unprinted coupon problem NO MESSAGE DISPLAYED Unprinted coupon in front stacker ‰ Perform the checks and operations described for paper jams C and E. ‰ (see figures, pp. 3-11 and 3-14). ‰ Clean the thermal printhead. ‰ Perform the checks and operations described under Printhead position jam (see figure, page 3-19). ‰ Check the thermal printhead connections. ‰ Check that the thermal printhead is snapped in place (especially on the central mounting plate side). ‰ Check that the printhead is correctly lowered using the Tests submenu (see Chapter 2 of this manual). ‰ If the printhead cam is displaced when lowered, check the printhead support spring guide for fouling. ‰ Replace the thermal printhead. ‰ Replace the printer. ‰ If the printer is in thermal transfer mode, refer to the diagrams relative to thermal transfer (see figures pp. 3-23 and 3-25). ‰ If the printer is in direct thermal mode, check that the coupons used have a heat- sensitive film and are right side up. ‰ Check that the physical characteristics of the coupons conform to IATA specifications. ‰ Replace the faulty coupon bin(s). Drive Printer components Coupons Figure 3-15 Unprinted coupon in front stacker – Message displayed: No message displayed (see figures, pp. 3-11 et 3-14) pp. 3-23 et 3-25).

N00272A Page 3-23 Revision level: 1 October 28, 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Coupon stopped under printhead (printing stopped) Out of ribbon ‰ Install a new ink ribbon. Thermal transfer ribbon problem Message displayed Symptoms Probable causes Corrective actions O U T O F R I B B O N P l e a s e c h a n g e r i b b o n c a r t r i d g e a n d t h e n p r e s s " E S C " Figure 3-16 Thermal transfer ribbon problem (coupon stopped under printhead, printing stopped) – Message displayed: OUT OF RIBBON

N00272A Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-24 Revision level: 1 October 28, 2003 Message displayed Symptoms Probable causes Corrective actions Thermal transfer ribbon problem Coupon stopped under printhead ‰ Perform an operational test on the ribbon rewind and unwind motors using the Tests submenu (see Chapter 2 of this manual). ‰ Perform an operational test on the print motor using the Tests submenu (see Chapter 2 of this manual). ‰ Check the platen condition. ‰ Clean the drive assemblies and platen. ‰ Clean the thermal printhead. ‰ Check that the printhead is correctly lowered using the Tests submenu (see Chapter 2 of this manual) . ‰ If the printhead cam is displaced when lowered or offcentered, check the printhead support spring guide for fouling. ‰ Replace the printer. ‰ Open the rotating flange and inspect/ clean the paper path between the magnetic sensor and front stacker. ‰ Replace the printer. ‰ Install a new ink ribbon or repair the existing one. ‰ Check the physical condition of the coupons. ‰ Check that the physical characteristics of the coupons conform to IATA specifications. ‰ Replace the faulty coupon bin(s). Drives Coupons Paper path Ribbon jammed or broken R I B B O N J A M P l e a s e c o r r e c t a n d t h e n p r e s s " E S C " S N : X X X X X X X Figure 3-17 Thermal transfer ribbon problem (coupon stopped under printhead) – Message displayed: RIBBON JAM

N00272A Page 3-25 Revision level: 1 October 28, 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Message displayed Symptoms Probable causes Corrective actions Thermal transfer problem Thermal transfer module inoperative Ribbon controller failure ‰ Replace the printer. H A R D W A R E E R R O R c o n n e c t i o n S N : X X X X X X X B a d r b b o n c o n t r o l i Figure 3-18 Thermal transfer problem (ribbon controller PCB) – Message displayed: HARDWARE ERROR

N00272A Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-26 Revision level: 1 October 28, 2003 Message displayed Printer switched to fault state Symptoms Probable causes Printer control Corrective actions ‰ Clean the printhead. ‰ Check the printhead connection. ‰ Decrease the contrast (see Manual N00212A, Chapter 2, Bin parameters submenu). ‰ Replace the printhead. ‰ Replace the printer. Printhead overheating Power supply ‰ Replace the printer. Environment ‰ Check that the external environment conforms to IER temperature and relative humidity specifications. 5 6 7 B U S Y P r i n t h d o v e r h e a t i n g P l e a s e w a i t S N : X X X X X X X Figure 3-19 Printhead overheated – Message displayed: 567 BUSY Print hd overheating

N00272A Page 3-27 Revision level: 1 October 28, 2003 Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Message displayed Printer power supply switched to fault state Symptoms Probable causes Voltage VTh not cut off when testing the heating elements Corrective actions ‰ Replace the printer. Power supply problem H A R D W A R E E R R O R P o w e r s u p p l y o u t o f o r d e r S N : X X X X X X X Figure 3-20 Power supply problem (Voltage VTh) – Message displayed: HARDWARE ERROR

N00272A Ce document est la propriété de IER et ne doit pas être reproduit ou communiqué sans autorisation écrite This document is the property of IER and may not be reproduced or communicated without prior written authorization Page 3-28 Revision level: 1 October 28, 2003