Cisco 8841 Operation & User’s Manual

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© Gamma 2015. All rights reserved. Confidential. Page 3 of 29 Contents Contents ........................................................................................................................................... 3 Setting Up Your Phone ..................................................................................................................... 6 What you’ll need ..................... ...

Horizon | Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2015. All rights reserved. Confidential Swap Between Calls Before You Complete a Conference ........................................................ 19 View and Remove Conference Participants .............................................................................. 19 Record a Call ............................................................................................... ...

© Gamma 2016. All rights reserved. Confidential. Page 5 of 29 Introduction Welcome to your new, fully integrated Cisco IP phone on the Horizon service. As an administrator, the Cisco 8800 series IP phones gives you everything you need to help your organisation make better and more cost-effective use of its communications. Connected to Horizon's single, easy-to-use web portal and feature-rich interface ...

Horizon | Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential Setting Up Your Phone What you’ll need Before you begin installing your service, please make sure you have the following equipment: • A Cisco 8841/8851 and 8861 phone body. • A handset and cord. • A desk stand. • A CAT 5 Ethernet computer cable, to connect the phone to your router. • A power supply unit, including a plug lead and ...

© Gamma 2016. All rights reserved. Confidential. Page 7 of 29 80 TCP 10000 to 60000 UDP 443 TCP ICMP 53 UDP SIP ALG disabled 123 UDP 5060 &5062 TCP/UDP If any of these ports are not open - i.e. a network based or company firewall is blocking them - Horizon will not work. Access to the Horizon platform also needs unrestricted phone access to the following Internet Protocols within the Gamma network. Th ...

Horizon | Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential Key Features Feature Table Features 8841 8851 8861 Screen Color Color Color USB Ports 0 1 2 Built-in Camera No No No Wi-Fi No No Yes Bluetooth No Yes Yes Cisco 8841 The Cisco 8841 is an easy to use IP phone with a colour display and 5 programmable keys. 8 programmable keys can be configured to support features such as speed dial or multiple ...

© Gamma 2016. All rights reserved. Confidential. Page 9 of 29 Cisco 8861 The Cisco 8861 is an IP business telephone that offers easy to use, highly secure VoIP communications and integration with your personal mobile device. Flexible Deployment Options - The Cisco 8800 series can be deployed on Cisco on premises, hosted, Spark Cloud, & third party hosted call control servers*. Connect and take calls f ...

Horizon | Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential Your phone's display and buttons 1 Handset and Handset light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red). 2 Programmable feature buttons and line buttons Access your phone lines, features, and call sessions. When adding features to the phone line keys, you are limited by the number ...

© Gamma 2016. All rights reserved. Confidential. Page 11 of 29 6 Speakerphone, Mute, and Headset Speakerphone Toggle the speakerphone on or off. When the speakerphone is on, the button is lit. Mute Toggle the microphone on or off. When the microphone is muted, the button is lit. Headset Toggle the headset on. When the headset is on, the button is lit. To leave headset mode, you pick up the handset or ...

Horizon | Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential Using Your Phone Using Line Keys You can interact with the features on your phone in several ways: Softkeys, located below the screen, give you access to the function displayed on the screen above the softkey. The softkeys change depending on what you are doing at the time. The More ... softkey shows you that more functions are available. F ...

© Gamma 2016. All rights reserved. Confidential. Page 13 of 29 Phone Screen Features The phone screen shows information about your phone such as directory number, active call and line status, softkeys, speed dials, placed calls, and phone menu listings. The screen is made up of three sections: the header row, the middle section, and the footer row. The following table describes the Cisco IP Phone scre ...

Horizon | Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential Making Calls Audio Path Selection When you make or receive a call, the audio path goes to the last device used by you, either the handset, the headset, or the speakerphone. The following list describes each scenario: Pick up the handset when you make or answer a call, and all of your calls are routed to your handset until you select Headset ...

© Gamma 2016. All rights reserved. Confidential. Page 15 of 29 Procedure Step 1 Plug in a headset. Step 2 Enter a number using the keypad. Step 3 Press Headset . Redial a Number You can call the most recently dialed phone number. Procedure Step 1 (Optional) Select a line. Step 2 Press Redial. ...

Horizon | Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential Answering Calls Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls. Answer a Call Procedure When your phone rings, press the flashing line button to answer the call. Answer Call Waiting When you are on an active call, you know that a call is waiting when you hear a single beep and see the line ...

© Gamma 2016. All rights reserved. Confidential. Page 17 of 29 If multilevel precedence and preemption (MLPP) is set up for your phone, priority calls will ring your phone with a special ringtone, even when DND is turned on. Procedure Step 1 Press Do not disturb to turn on DND. Step 2 Press Do not disturb again to turn off DND. Call Park You can use your phone to park a call. You can then retrieve the ...

Horizon | Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential You need the number that was used to park the call. Procedure Enter the number where the call is parked to retrieve the call. Forward Calls You can forward calls from any line on your phone to another number. Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual. T ...

© Gamma 2016. All rights reserved. Confidential. Page 19 of 29 Conference Calls and Meetings You can talk with several people in a single call. You can dial another person and add them to the call. If you have multiple phone lines, you can join two calls across two lines. When you add more than one person to a conference call, wait a few seconds between adding participants. As the conference host, you ...

Horizon | Cisco IP Phone 8841/8851 and 8861 User Guide © Gamma 2016. All rights reserved. Confidential Step 1 While you are in a conference, press Show Details to view a list of participants. Step 2 (Optional) Highlight a participant and press Remove to drop the participant from the conference. ...