Ingenico Link 2500 Operation & User’s Manual

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Copyright© 2019 Ingenico Table of contents Introduction ....................................................................................................................................... 3 Contents of box................................................................................................................................. 3 Overview of Link/2500 .................................................................... ...

Copyright© 2019 Ingenico Introduction Thank you for choosing an Ingenico payment terminal. We recommend that you carefully read this user guide: It gives you the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal. This symbol indicates an important warning This symbol indicates a piece of advice Contents of box Link2500 terminal User Guide Battery ...

Copyright© 2019 Ingenico Overview of Link/2500 Weight (without battery) 155g Dimensions (L x w x h) 129x70x17 mm Electrical mains network 100-240VAC / 50-60 Hz - Class II equipment Terminal Connections USB C connector Keyboard details and functionality Some keys can have other functions depending on the applications on the terminal. Contactless card reader Magnetic card reader Chip card reader Red key cancels the procedure ...

Copyright© 2019 Ingenico Switching ON / OFF terminal  To switch ON the terminal press on the keyboard.  To switch OFF the terminal press and for one second. Installation Location of the Link/2500 The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen, anti- theft barrier etc.). Operating Condition Ambient temperature 0°C to +50° ...

Copyright© 2019 Ingenico Terminal connections  There is an USB connector (USB type C) on the right side of the terminal. (see picture below). This connector manages Host and Slave connections as well as charging the battery.  The terminal supports USB keys with FAT16 or FAT32 file systems  The USB key has to be used with an USB adapter Battery Main characteristics Operating Condition Characteristics Li-ion 1200 mAh Ch ...

Copyright© 2019 Ingenico Opening the back cover Switch off the terminal before opening the back cover Turn the terminal over and unclip the back cover by pushing on the clip as shown with the arrows in the picture Installing the battery Remove the charging cable before exposing the battery  Turn the terminal over and unclip the back cover by pushing on the button as shown above  Take the battery pack included in the box � ...

Copyright© 2019 Ingenico Charging the battery When does the battery need to be charged?  On initial startup, charge the battery for 4 hours under the environmental conditions stated earlier in this guide  When used with a USB socket power supply: connect the Link/2500 charging cable (USB Type C connector)  The environment in which the charge takes place influences battery lifetime and autonomy (number of transactions ...

Copyright© 2019 Ingenico Card reading Magnetic Stripe Card The card can be read either from bottom to top or from top to bottom, with the stripe facing the terminal. Use a regular movement in order to ensure a reliable card reading. Chip Card Insert the card horizontally into the terminal with the chip facing upwards. Leave the card in position throughout the transaction. Contactless Card Bring the card firmly up to the active ...

Copyright© 2019 Ingenico Using the terminal keyboard & display To enter numbers press the relevant keys. If you make a mistake you can correct this using the correction keys. Press the yellow button once to delete one character at a time. Press the red button once to delete the entire line; pressing the red button again will cancel the transaction or exit the menu. When typing in an authorisation code, for example, you may nee ...

Copyright© 2019 Ingenico Display/Icons Please note the terminal is uses the following colour scheme: No icon means the function is not present in the terminal or it is switched off. Grey icon represents an active feature but not connected. Orange icon represents connection in progress Green icon is used during connection when the terminal is ready to exchange data. Following power icons will be displayed, depending on the batt ...

Copyright© 2019 Ingenico Bluetooth Terminal No icons Network card not yet activated / Bluetooth not yet activated Bluetooth present but not activated. Bluetooth connection is in progress. Terminal connected to at least one base. Wi-Fi Terminal No icons Network card not yet activated / Wi-Fi not yet activated Not connected to the Wi-Fi network Wi-Fi connection is in progress. . No IP address set/received from the network Wi-Fi ...

Copyright© 2019 Ingenico Transactions In order to perform a transaction, enter the required details onto your Point Of Sale (POS) and send the transaction to the terminal. This will initiate the Sale process on the Link 2500 terminal. Contactless card transactions are performed when the transaction value is under the contactless card limit (e.g. £30.00). Your terminal will only prompt for a card to be presented when a contact ...

Copyright© 2019 Ingenico Contactless High Value Payment (HVP) – Wallet Payments High Value Payments are contactless payments that are above the limit for contactless cards (e.g. £30.00) but are protected by the cardholder verifying themselves to the mobile phone either by the use of a scanned thumb/fingerprint in the case of Apple Pay, or by the entry of a pass code for other mobile phone manufacturers. This process is know ...

Copyright© 2019 Ingenico £1.23 TRY AGAIN If the card is removed too soon the card read will fail. An alert tone will sound and the customer will be prompted to re-present the card. If more than one contactless card is presented to the contactless card read zone together then the card read will fail. This may occur if the card is presented in a wallet with other contactless payment cards, or other contactless cards such as pu ...

Copyright© 2019 Ingenico Sale – contactless Initiate a SALE from the POS Terminal connects to the acquirer using the selected communication type Insert / Swipe / Present screen is shown. Present the contactless card Terminal receives from the acquirer using the selected communication type Contactless read is successful when all four status lights are lit and confirmation tone is heard Transaction is approved and receipt prin ...

Copyright© 2019 Ingenico Sale – swiped card Initiate a Sale on the POS Auth code is returned by the acquirer Insert / Swipe / Present screen is shown If signature is a match press the button Terminal will check the card POS will print a receipt ...

Copyright© 2019 Ingenico Refund Initiate a Refund on the POS Refund is accepted by the acquirer Insert / Swipe / Present screen is shown POS will print the merchant receipt Tear off and press the button. Ask the customer to sign the receipt Terminal will check the card Check the customer signature and press the button Enter the supervisor code and press the button POS will print the customer receipt, tear off and press the b ...

Copyright© 2019 Ingenico Mailorder Transactions (Customer Not Present) You must ensure that this option is enabled on your acquirers Merchant Account. Your terminal is pre-configured for Mailorder (Customer Not Present) transactions. Mailorder transactions are performed without the customer or the card being present. All card details must be manually entered so please take note of what information will be asked for by your ter ...

Copyright© 2019 Ingenico Mailorder Transaction Initiate a Mail Order transaction on the POS If you see this prompt, enter the numbers from the card’s billing address (e.g. 221 for 221b Baker Street) and press the button. Enter the Card details, CSC and AVS info as required. Enter the sale amount in pence (e.g. 2134 for £21.34) and press the button. The terminal will connect to the acquirer for authorisation. When you see ...