Cassida 5510 Operation & User’s Manual

USER MANUAL Designed by Cassida Corporation, USA Assembled in China ©Copyright 2017 Cassida Corporation. All rights reserved. Specifications subject to change without notice. Cassida is a registered trademark of Cassida Corporation. ver: 221216 USA

This manual contains important information on safety measures and operational features, please read it carefully before operating your currency counter and keep it for future reference.

1. Introduction 1.1. About the Cassida 5510 1.2. Box contents 1.3. Front and rear view 1.4. Control panel 1.5. Specifications 1.6. Important safety notes 2. Getting started 2.1. Powering up 2.2. Loading the hopper 2.3. Counting mode 2.4. Adding mode 2.5. Batching mode 3. Maintenance and Troubleshooting 3.1. Maintenance 3.2. Troubleshooting 4. Warranty and contact information 4.1 Warranty 4.2 Contacts • Cassida 5510 Currency Counter • Power cord • User manual • External display • Unit box 1.1 About the Cassida 5510 Thank you for choosing the Cassida 5510 series currency counter. We hope you enjoy using it with reliable detection performance and user freindly operation. Cassida's 5510 series currency counters are sophisticated yet simple to operate money processing machines. Cassida 5510 series currency counter makes an invaluable aid in banks, retail stores, groceries, car washes, gas stations, bars, nightclubs, restaurants, movie theaters and any other cash intensive environment. 5 5 6 9 10 10 11 11 12 12 12 12 14 15 15 moving money forward Table of contents INTRODUCTION 1.2 Box contents

moving money forward Rear view 3 4 2 1 1 2 4 5 3 1. Feeding gap adjustment screw 2. Power switch 3. External display connection port 4. Power outlet & fuse 5. Backsticker 1. Hopper 2. Retractable handle 3. Control panel 4. Stacker 1.3 Front and rear views Front view

1.4 Control panel moving money forward 1. UV - Counterfeit detection activation key. When suspicious bill is detected display will inform user about the error. 2. BATCH - Batch mode activation key. Once the Batch is activated the corresponding indicator is on display. Default Batch number is set 100 pcs, to change the Batch number user can use + and - keys on control panel 3. ADD Activates add mode. Once the ADD is activated the corresponding indicator is on display. 4. Counting - activates simple counting mode (without detections). Once the Count is activated the corresponding indicator is on display. 5. Clear - Clear counting results 6. Error - Once the counting error appears indicator on error is on display Display Sensors location 1 2 23 4 5 1. Hopper sensor 2. Stacker sensor 3. UV sensor 4. Counting sensor (left) 5. Counting sensor (right) 1 2 Display 1 - indicates number of counted notes Display 2 - indicates Batch number

1.5 Specifications Counting speed Detections Hopper/stacker capacity Display Power consumption Power source Dimensions Weight 1.6 Important safety notes When using this product, basic safety precautions should always be taken, including the following: 1.Do not use this product in areas where it may be exposed to water or any metal parts. 2. Unplug this product from the wall outlet before cleaning. Use a damp cloth and dont take it out with wet hands. 3. Put out the power cord taking it form the plug. 4. Only use the power cord supplied with the unit. 5. Carry out the unit only after powering it off. 6. If the unit was kept extended period of time in low temperatures, keep it in normal temperature conditions at least 2 hour prior powering on. In order to use the unit without technical support of engineers please follow below rules: moving money forward 1300 bills/min UV, DD, SD (from 6 mm), HLF, CH 100/100 bills LED, red (4 digits for number of notes) and 3 (for batch number) <80 Watts 220+/-10% V /50 Hz 295 õ 240 õ 175 mm 5 kgs 1. Make sure the device is installed on a flat surface. 2. This product is designed for indoor use in a ventilated environment. Keep the unit away from direct sunlight and strong magnetic fields which could interfere with the counterfeit detection sensor. 3. Do not operate the unit in areas with high dust humidity. High dust level may prevent it proper operation. 2. GETTING STARTED 2.1 Powering up Please make sure the hopper is empty and turn the power switch on. The unit will conduct a self-check by spinning the counting wheels several times. The screen will display "0" when the unit is ready. 2.2 Loading the hopper Loading the hopper correctly is important in order to avoid jams and speed up the operation of the counter. Proper hopper loading is shown in the following diagrams. Adjust the gap with feeding gap adjustment screw based on thickness and condition of bills.

moving money forward After the machine is turned on, it defaults to counting mode. To count bills, place them in the hopper (follow the procedure described in 2.2 Loading the hopper). The machine will start counting automatically and will move the bills from the hopper to the stacker as it counts them. The machine will stop counting when the hopper is completely emptied and will emit a confirmation beep. The counted number of the bills will be displayed. 2.3 Counting mode To switch to adding mode, press the ADD button until the ADD indicator is on. Place the bills in the hopper and start count. The unit will continue counting after adding new batch, and the next counting result will be added to previous. 2.4. Adding Mode To switch to adding mode, press the BAT button until the BAT indicator is on. Default butch number is 100 pcs of bills. To change the batch number press "+" or "-" on the control panel. 2.5.Batching mode 3. MAINTENANCE AND TROUBLESHOOTING 3.1. Maintenance ERROR ADD BATCH COUNT UV ADD COUNT + BATCH UV CLEAR 5510 UV Taking regular care of your currency counter will allow you to avoid 80% of the problems arising during operation.

moving money forward 3.2 Troubleshooting Error Code Å01 Å02 Å03 Å04 E05 E10 Å11 ÅÅ1 ÅÅ4 ÅÅ5 Description Left counting sensor has collected dust or broken Right counting sensor has collected dust or broken Encoding sensor error Hopper sensor has collected dust or broken Stacker sensor has collected dust or broken 1. The unit is under direct sun light 2. UV sensitivity is too high Control papel cord is not connected well Suspicious bill detected by UV 1) Half bill detected 2) Left/right counting sensor is broken Double bill detected Solution 1) Clean the left sensor from dust 2) Replace left counting sensor 1) Clean the left sensor with a soft bristle brush 2) Replace left counting sensor Contact the service center 1) Clean the hopper sensor from dust 2) Replace the hopper sensor 1) Clean the stacker sensor from dust 2) Replace the stacker sensor 1) Put the unit away from direct sun light 2) Adjust UV sensitivity level (Contact the service center). Connect control panel cord properly Remove suspictious bill, press Clear to erase the error and press Clear again to continue counting. 1) Remove suspictious bill, press Clear to erase the error and press Cleear again to continue counting. 2) Replace left/right counting sencors Check gap adjustments using adjustment screw 4.1 Warranty 4. WARRANTY AND CONTACT INFORMATION Warranty is effective for a period of one year from the date of purchase. In most cases, the malfunction of the machine can be resolved by cleaning the unit. • Customer should allow Cassida the time and opportunity to test and diagnose the machine to determine warranty and non-warranty claims. • After receiving and unpacking the units, Customer shall keep the package and its user manual. Warranties are canceled in the event the device is transported in a non- original packaging or operation/maintenance conditions are not met. • Company is not responsible for unit malfunction due to improper maintenance, storage and transportation including mechanical damage. • Manufacturer is entitled to introduce updated software, not described in the current user manual. Non-warranty service: Cassida can perform maintenance and cleaning for an extra fee. For a non-warranty repair or maintenance quotation, contact Cassida Technical Support. Warranty service is not available in the following cases: • Cleaning of the unit from dust and mud • Absence of a warranty card or an incorrectly filed warranty card • Operation or maintenance rules requirements set in the user manual are not met • There is mechanical damage to the unit or the seal portions of the unit have been opened or tampered with • There are foreign objects or liquid inside of the unit. Shipping: The warranty does not cover shipping cost to or from Cassida's Technical Service Center. Before shipping the unit to the Cassida’s Technical Service Center the warranty card must be filled out with model full name and number, serial number, cause for service, errors occurred.

moving money forward 4.2 Contacts Technical Support contact information: e-mail: [email protected] tel: 042 739 328 www.cassida.me, www.cassidausa.com When contacting Cassida Technical Support, please have the following: • Product model – Located on the back side of your currency counter • Serial number – Located on the back side of your currency counter • Nature of the problem – What happens, and when did it happen? Did the machine display an error message? • Steps already taken to resolve the problem, and the results. Office # 101, Biyat Complex (Landmarks: Emirates Billiard Centre) Hor Al Anz East, Behind Al Mamzar Centre Dubai - United Arab Emirates PO box 454867