Digi TransPort WR31 Technical Support
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1.1 Outline .......................................................................................................................................... 3 1.2 Assumptions ............................................................................................................................... ...
Page | 3 1 INTRODUCTION 1.1 Outline Should it happen that the boot loader becomes corrupted on a WR31 product, it is possible for an end user to re-load the boot loader by following this guide. The symptoms of a corrupted boot loader are usually as follows. When applying the power, the only LED to illuminates is the power LED. It is also possible that other “unusual” LED patterns may occur depending upon how “d ...
Page | 4 2 PHYSICAL CONFIGURATION 2.1 Equipment Required A PC running a Microsoft Windows TM based operating system. 1. A PC connected to the Internet running a Microsoft Windows TM operating system with a built in serial comm. port. (USB to serial adaptors do not work well.) 2. A 9-way “straight through” serial cable to connect the PC directly to the WR31. 3. A “USB A to USB A” cable to connect the PC direct ...
Page | 5 2.1.1 Diagram The following diagram represents how the equipment will be connected during the repair process: The internet connection is not essential but may be useful during troubleshooting. It is essential that the PC’s Ethernet communication interface is configured correctly (e.g. it has an IP address) Also note that the Ethernet switch/hub used must have spanning tree protocol disabled. ...
Page | 6 3 STEP BY STEP INSTRUCTIONS 3.1 Install FlashWriter Install the latest version of FlashWriter from the following link: http://ftp1.digi.com/support/firmware/FlashWriter.msi 3.2 Download the .ALL file: Download the following zip file to your PC and extract all the contents to a single folder http://ftp1.digi.com/support/firmware/transport/flashwriter/latest/wr31-flashwriter-x.x.x.x.zip Click: http://ftp1.digi ...
Page | 7 3.4 Launch FlashWriter Launch Flashwriter from the start menu. Select the communications port number (PC comm. port number) to which the WR31 is connected. (On most PC’s with a built in serial port, this will be “1” OR “2”. Leave the other settings at their default values (TFTP and Event driven mode ONLY ticked): Click Load If your PC has more than one network adapter, be sure to select the one tha ...
Page | 8 In the file dialogue, select the “ALL” file you extracted from the ZIP earlier: And click “Open”. The following message will appear: It is critical that the correct selection is made at this point. Note characters 6 and 7 of the part number (SKU) on the approval label. In the example below these are “L1”: ...
Page | 9 Refer to the following table to determine which selection to make: ...
Page | 10 Characters 6 & 7 Flashwriter Selection 00 100 No module G1 5 Cinterion/Siemens MC75i/TC63i/MC75/Triorail E1 5 Cinterion/Siemens MC75i/TC63i/MC75/Triorail H0 9 Option HSDPA/HSUPA modules H1 9 Option HSDPA/HSUPA modules H2 9 Option HSDPA/HSUPA modules C0 10 CMotech CDMA module C1 11 Sierra Wireless CDMA module C2 11 Sierra Wireless CDMA module C3 10 CMotech CDMA module C4 10 CMotech CDMA module ...
Page | 11 1. Using a thin screwdriver or a paperclip, keep the reset button pressed. Be careful to press soft, but firm. 2. Insert the power lead – note that this is a locking barrel connector. It needs to be aligned carefully and then twisted to prevent it from coming detached. 3. Keep the reset button held in for 10 full seconds. (When you let go of the reset button there should be no change of the LED status – ...
Page | 12 Click OK 7. If successful, you should be prompted to enter the hardware revision number. (Refer to the label under the WR31 to find the correct hardware revision.) Click OK ...
Page | 13 8. You should see the .sbios file start to load: After programming in the W-WAN counter and other options, next the .ALL file will start to load: 9. After reboot and checks, the following message should be displayed: ...
Page | 14 This means the WR31 has been successfully recovered. 10. Please remove the USB Cable when you have finished FlashWriter as it might disturb the further testing procedure! At this stage the following hardware components (and more) have been successfully tested: FLASH SDRAM SRAM ETHERNET 0 Serial port 0 Interface to radio module (if fitted) ...
Page | 15 3.5 Reviewing Flashwriter error messages If during the previous session an error occurred, please check the table below for the recommended course of action: Error Message Recommendation Failed to establish contact via the serial port, please try again. This procedure is quite tricky so it is quite possible you did not get the timing quit correct. However if you can get passed this stage repeatedly on a kno ...
Page | 16 4 CHECK LEDS Connect both Ethernet ports to a switch. Access the CLI (Command Line Interface) – this can be achieved: Through the serial port @115200 bps Via a telnet or SSH connection Via the “execute a command” page of the web user interface. Issue the “flashleds” command and check that all LEDs are illuminated. If there is an LED fault please request an RMA with code: “x LED failu ...
Page | 17 5 CHECK W-WAN CONNECTIVITY 5.1 Test SIM detection switch With the router powered off, insert a SIM card into BOTH SIM slots of the WR31 and open the CLI interface. Access to the CLI (Command Line Interface) – this can be achieved: Through the serial port @115200 bps Via a telnet or SSH connection Via the “execute a command” page of the web user interface. Issue the following command: simco ...
Page | 18 5.2 Test SIM 1 Ensure that an antenna (or both if using an LTE unit) is connected and the router is located in an area with good signal strength. Navigate to: Configuration - Network > Interfaces > Advanced > PPP 1 > Mobile Change W-WAN SIM: from “Any” to “SIM 1” Click Apply. Next navigate to Configuration - Network > Interfaces > Mobile And select SIM 1 Under “Mobile Settings” Enter the correct ...
Page | 19 Navigate to: Management - Connections > PPP Connections > PPP 1 Wait for up to 5 minutes and check for a valid IP address You may need to refresh the page for the new address to appear (click on >PPP 1) If a valid IP address is NOT found, please download the debug.txt and email this to Digi Technical Support ([email protected]) or open a case at http://www.digi.com/support/eservice/ for assistance. Inst ...
Page | 20 5.3 Test SIM 2 Navigate to: Configuration - Network > Interfaces > Advanced > PPP 1 > Mobile Change “W-WAN SIM: from “SIM 1” to “SIM 2” Click Apply. Next navigate to Configuration - Network > Interfaces > Mobile And select SIM 2 And under “Mobile Settings” Enter the correct APN for the SIM card installed in slot 2 Click Apply ...
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