Fillmaster Systems Fillmaster PRO Operation & User’s Manual

2 Efficiency, quality, and a better customer experience. The Fillmaster Pro™ dispenser combines the best features of FLAVORx® and Fillmaster® to bring you a powerful, integrated reconstitution and flavoring system. The Fillmaster Pro™ streamlines the reconstitution and flavoring process saving you and your pharmacy staff time. Whether this is an upgrade to your present Fillmaster®/ FLAVORx® system or a completely new reconstitution & flavoring system, the Fillmaster Pro will change the way you dispense and flavor forever. Fillmaster® Systems, LLC 9475 Gerwig Lane, Columbia, MD 21046 1-800-884-5771 • www.fiillmastersystems.com

3 Table of Contents Introduction 4 Parts 5 Keypad & Display 5 Operation Getting Started 6 How to Calibrate 6 Reconstitution & Flavoring 7 Flavoring Only 7 Helpful Tips 8 Menu Guide 9 Troubleshooting 10 Maintenance 10 Fillmaster Pro™ Total Care Plan 11 FLAVORx® 12-13 FLAVORx® Promotional Tools 14 Key Takeaways 15 Fillmaster® Systems, LLC 9475 Gerwig Lane, Columbia, MD 21046 1-800-884-5771 • www.fiillmastersystems.com

4 Introduction The user-friendly Fillmaster Pro™ will allow you to reconstitute and flavor medications in less than a minute. Scan from over 7,000 NDC numbers to queue up how much water you need to dispense. The Fillmaster Pro™ will also let you know what flavors are recommended for a particular medication and provide flavoring instructions on the screen. Now that you have a Fillmaster Pro™ in your pharmacy you can dispense and flavor medications faster, easier, and more accurately making your pharmacy more efficient. Maximizing productivity can mean greater profit, the potential to fill more prescriptions and minimizing errors. Now let’s get started! Fillmaster® Systems, LLC 9475 Gerwig Lane, Columbia, MD 21046 1-800-884-5771 • www.fiillmastersystems.com

5 Parts, Digital Touch Screen & Display All of the following pieces should be included in your Fillmaster Pro™ package. If anything is missing, please contact us at 1-888-284-7873. (1) Fillmaster Pro™ Dispenser (1) NDC Database (SD Card) (1) Power Supply (1) Installation Hardware (1) FLAVORx® Marketing Materials (1) 50’ ¼ White Tubing Touch “Scan” to turn on the scanner on the left side of the machine. Once activated, scan NDC on medication Touch “NDC” to manually type in the NDC number Touch “Menu” to find more screens to help you learn more about the Fillmaster Pro™ Fillmaster® Systems, LLC 9475 Gerwig Lane, Columbia, MD 21046 1-800-884-5771 • www.fiillmastersystems.com

6 Operation 1. Flush filters before first use. For Reverse Osmosis systems: Flush the first tank of water. See install guide for complete instructions. 2. Install SD card before powering on device. Secure SD card in the slot. Slot is located under the top cover towards the back (machine will come with SD partially inserted but only operates if SD card pushed in completely). 3. Plug in machine for power, turn on/off switch to “ON” position. Both located under the top cover. 4. Be sure that the water supply is turned on at all valves. 5. Attach the dispensing tip. 6. Purge the dispenser. To begin purge, press “Menu” on the touch screen, then select “Dispense Water” which allows you to enter 100mL. Collect water and repeat until water runs clear. Repeating is common. 7. Calibrate the unit. See instructions on how to calibrate the unit. Getting Started 1. Press “Menu” on the touch screen. 2. Select “Calibration.” 3. Place a graduated cylinder under dispensing tip and follow directions shown on screen. How to Calibrate Getting started with your Fillmaster Pro™ Fillmaster® Systems, LLC 9475 Gerwig Lane, Columbia, MD 21046 1-800-884-5771 • www.fiillmastersystems.com

7 Daily Operation Steps Note: Please do not cover the barcode with the prescription label. 1. Press “Scan” on the touch screen. 2. Scan the UPC barcode on the medication bottle and confirm the drug name, strength & volume (the scanner is found to the left of the keypad and only lights up when the scan function is activated). 3. Press “Recon + Flavor” on the touchscreen to reconstitute and flavor. 4. Select the flavor of choice and confirm the selection. 5. Press “OK” to begin reconstitution, the first half will dispense. 6. Press “Dispense” again to add the second half of water. 7. Once water is added, follow directions on screen to customize the taste of the medication. Reconstitution & Flavoring Operation 1. Press ‘Scan’ on touch screen. 2. Scan the UPC barcode on the medication bottle and confirm the drug name, strength & volume. 3. Press ‘Flavor Only’ on the display for flavoring instructions. 4. Select the flavor of choice and confirm the selection. 5. Enter the volume of medication being dispensed. 6. Recipe will appear on touch screen, follow directions. Flavoring Only 1. Press “Scan” on the touch screen. 2. Scan the UPC barcode on the medication bottle and confirm the drug name, strength & volume. 3. Press “Recon only” on the display to reconstitute. 4. Press “OK” to begin the reconstitution process. Reconstitution Only Note: To enter water amounts manually for reconstitution, Press “Menu” on the home screen, select “Manual Operation, and manually enter in the amount of water in mLs. Fillmaster® Systems, LLC 9475 Gerwig Lane, Columbia, MD 21046 1-800-884-5771 • www.fiillmastersystems.com

8 Helpful Tips • When dispensing, Do NOT insert the dispensing tip directly into the bottle of medication. • To select a flavor, press the picture of the flavor desired. Flavors that are recommended as “best matches” will be indicated (only the illuminated flavors will work for that medication). • You can flavor commercially prepared medications or OTCs. • If a medication has already been flavored with FLAVORx®, in most cases you can reflavor it with another flavor if the customer requests it. Please contact FLAVORx® Technical Support for specific reflavoring instructions, Flavoring • Hold the barcode about 3 inches away and parallel to the window on the scanner and move it side to side. • Do NOT cover the barcode on the stock bottle with the prescription label. • Check the display screen to confirm the drug. • To enter NDC numbers directly without scanning, press “NDC” on the touch screen and enter all 11 digits of the NDC. Scanning Fillmaster® Systems, LLC 9475 Gerwig Lane, Columbia, MD 21046 1-800-884-5771 • www.fiillmastersystems.com

9 Menu Guide Learn more about the machine and go through demos. Set a screensaver to appear when machine is not in use. Turns simulation mode on or off. Set a reminder to tell you when to change tips or calibrate machine. Allows you to calibrate the machine to dispense to the tenth of an mL. Turns audio on or off. Dispense water in mLs. Fillmaster Tech Support: 1-800-284-7873 Web Support: [email protected] Returns all settings back to factory specifications. Indicates which software and database version the machine is currently running. DISPENSE WATER Fillmaster® Systems, LLC 9475 Gerwig Lane, Columbia, MD 21046 1-800-884-5771 • www.fiillmastersystems.com

10 Troubleshooting & Maintenance Error Solution: The NDC for this drug is not in our database. Call FLAVORx® for immediate assistance at 1-800-884-5771. Medication NDC not found. Call FLAVORx® at 800-884-5771. Error Solution: Water is not reaching the machine. Check the supply line for kinks and make sure that all the valves are turned on. No water detected. Processed canceled. Call Fillmaster® technician at 888-284-7873. Maintenance Care • Calibrate the Fillmaster Pro™ monthly. • The Fillmaster Pro™ should be cleaned regularly with mild soap and a damp cloth. • Rinse the removable dispensing tip daily. • Replace dispensing tip monthly. Fillmaster® Systems, LLC 9475 Gerwig Lane, Columbia, MD 21046 1-800-884-5771 • www.fiillmastersystems.com

11 Fillmaster Pro™ Total Care Plan Our Total Care Plan has you covered. If something goes wrong with your device, we’ll send a replacement part or the whole unit at no additional cost. We automatically send filters for water purification or you can sign up for our FillPure™ program and we will come do it for you! And, since new medications come on the market all the time, we provide updated data cards on an annual basis. You will get all of this, plus everything that comes with being a FLAVORx® Certified Pharmacy. Fillmaster Pro™ Total care Plan includes: • Full System Repair/ Replacement Warranty • Filters for Water Purification • Updated Reconstitution and Flavoring Data Cards • All the Benefits of FLAVORx® Certification: - License to use FLAVORx® Proprietary Formulations - 24/7 Technical Support - Online Pharmacy Locator Listing - Marketing Support -Seasonal Promotions Support - Pediatrician Detailing Materials - New Replacement Dispensing Tips Important Phone Numbers Maintenance & Repair: 1-888-284-7873 Flavoring Support: 1-800-884-5771 x452 Missing NDC Data: 1-800-884-5771 x452 Flavoring Supplies: 1-800-884-5771 x453 You can also email: [email protected] Fillmaster® Systems, LLC 9475 Gerwig Lane, Columbia, MD 21046 1-800-884-5771 • www.fiillmastersystems.com

12 FLAVORx® Because You Care FLAVORx® helps you provide a customer experience that goes above and beyond the customer’s expectations. Use FLAVORx® as a tool to help you better engage with parents, and make medicine-time a lot easier. FLAVORx® helps improve adherence and allows you to give your customers a superior service that keeps them coming back to your store for all their health care needs. Fillmaster® Systems, LLC 9475 Gerwig Lane, Columbia, MD 21046 1-800-884-5771 • www.fiillmastersystems.com

13 • Pediatric adherence rates are typically around 60%. When medications are custom-flavored using FLAVORx®, adherence rates improve to 90%. • Custom flavoring provides a unique way to engage with customers and promotes extraordinary customer experiences at the pharmacy, especially with parents of young children. • Many children struggle with taking liquid medications and you may not even know it. Be sure every member of your team is offering a choice of taste each time they interact with a customer who is having a liquid prescription filled, or is purchasing an over-the-counter liquid medication. FLAVORx® 79% of children complained about bad tasting medication or taste that is “too yucky.” 7 in 10 parents report a moderate to severe struggle giving a child medicine because of how it tastes. Studies show... Just ask... The best way to start the conversation about flavoring is to ask: “How would you like your medicine to taste?” Fillmaster® Systems, LLC 9475 Gerwig Lane, Columbia, MD 21046 1-800-884-5771 • www.fiillmastersystems.com

14 FLAVORx® Promotional Tools Customizing the taste of medication is another opportunity to engage with your customers. It is a great way to build customer loyalty and satisfaction. Use these marketing tools to help you connect with your pharmacy customers. The Flavor Wheel is a fun and interactive tool to share with your customers. Simply find the medication and spin the wheel to show the recommended flavors a customer can pick from. The wheel can make the process of choosing a customized taste faster and easier for the customer and you. Menu Pads list available flavors on this easy to tear pad. Let the customer choose a custom flavor and attach the sheet to the prescription. This is a great reminder to flavor the medication when it is time to reconstitute. Alternatively, you can place a blank menu tear sheet in all bags for liquids or recons to be picked up so that the associate working the pick-up is reminded to offer FLAVORx®. FLAVORx® Lollipops are sugar-free and are a great way to “sample” the flavors available with FLAVORx®. When you are in the front-end of the store, offer a lollipop to customers to start a conversation about the flavoring service you offer. Fillmaster® Systems, LLC 9475 Gerwig Lane, Columbia, MD 21046 1-800-884-5771 • www.fiillmastersystems.com

15 Key Takeaway The Fillmaster Pro™ can... Scan the NDC/UPC barcode on the medication bottle instead of requiring you to manually type it in. Push the “SCAN” button on the front of the machine to begin. Provide a flavoring recipe to over 7,000 medications. Reconstitute medications whether you are flavoring them or not. Reflavor Medications even if you have already flavored the medication or it is an OTC. In most cases, FLAVORx® recipes allow you to reflavor medications to ensure your customers leave happy and satisfied. Fillmaster® Systems, LLC 9475 Gerwig Lane, Columbia, MD 21046 1-800-884-5771 • www.fiillmastersystems.com