Polycom VVX500 Operation & User’s Manual

• How to place a call ? • How to answer a call ? • How to terminate a call ? • How to redial a number ? • How to mute a call ? • How to set a call on hold? • How to transfer a call ? • How to make conference calls ? • Phone preferences • How to change the ring tone • How to set the language • How to adjust the volume • How to adjust the backlight • Voicemail & Call history • How to listen to your voicemail • How to consult the Call history • How to clear the Call history • Contacts management • Local telephone directory • Speed dials • Corporate dir ...

and Lines View (the default) • For Home View press • From Home View, press to display either Lines, Calls or Active Call View • To switch between Lines View and either Calls or Active Call View, swipe the screen Phone views ...

• Using the handset: 1. Type the number on keypad 2. Press the “DIAL” green icon on screen 3. Pick-up the handset • Using the speaker: 1. Type the number on keypad 2. Press the speaker button Basic telephony features 1. Pick-up the handset 2. Type the number 3. Push the “DIAL” green icon on screen 1. Press the speaker button 2. Type the number 3. Push the “DIAL” green icon on screen OR OR Note : You must add a « 0 » before any external number Emergency numbers can be dialed without any preceeding « 0 » (100, 110,…) ...

• Using the handset: 1. Pick-up the handset • Using the speaker: 1. Press the “speaker” button 2. Press the “Answer” softkey* • Using the touch screen Tap “answer” in the incoming call window Basic telephony features (2) OR Note : These steps apply when the called party is NOT in another call *A softkey is a phone “button” which has a different function depending on the phone’s state Incoming call indicator ...

How to end a call ? • Press the “End call” softkey • Replace the handset • Press “handsfree” button if in handsfree mode OR OR How to redial a call ? • Press “Home” button • Press “New call” icon on screen • Select first number on top of the list *A softkey is a phone “button” which has a different function depending on the phone’s state ...

• Press the “Mute” key. The microphone is muted (with the handset and in hand free state) Basic telephony features (4) How to set a call on hold ? • From an active call, tap “Hold” softkey on screen. If you are in calls view and the active call isn’t highlighted, tap it to select it • To take back, tap “Resume” on screen • To end call, tap “End call” on screen ...

Basic telephony features (5) Blind transfer (1) You transfer the call without speaking to the third person and you “forget” the call Attended transfer (2) You first speak to the third person before transferring the call. 2 options ...

From active call view, tap “Transfer” The active call is set on hold Select “Blind” softkey on top of the screen. If you don’t see it, tap “More”, select “blind” Enter extension to transfer to Call is directly transferred to the 3rd party What the 3rd party sees : • when you have not hung up yet : 3rd party sees your extension • when you have hung up : 3rd party sees initial caller ID Basic telephony features (6) ...

From active call view, press “Transfer” The active call is set on hold Enter extension to transfer to What the 3rd party sees : • when you have not hung up yet : 3rd party sees your extension • when you have hung up : 3rd party sees your extension Tap DIAL green icon on screen to call 3rd party When 3rd party picks up and accepts transfer, tap “Transfer” on screen to confirm Basic telephony features (7) ...

Basic telephony features (8) • Initiate a 3-party conference call directly via your phone. 1. Call the first person 2. During the call, press the “Confrnc” softkey (the current call is on hold) 3. Using the dialer, call the second person 4. When 3rd person answers, press “Confrnc” to join all parties in the conference • To hold the conference call, press “Hold” during conference, the other parties hear waiting music • To end the conference (= to quit the conference), click on the “EndCall” softkey. The other participants remain connected. ...

• Tap “Settings” from the menu • Tap” basic” from the menu • Select “4.Ring Type” • With the touch screen, navigate through the different ring types and play/select the ringtones • Select ring type to play Phone preferences How to change the ringtone ? ...

How to change the language ? If you want to change the language of your phone please contact your administrator so that he can modify the language of your phone resource on the SMP. ...

• Ring tone : click on « + » or « - » when ringing • Voice : click on « + » or « - » when speaking Phone preferences (3) How to adjust the volume ? ...

? 3 types of Intensity : • Backlight on : brightness of the screen when there is phone activity • Backlight idle : brightness of the screen when there is no phone activity • Backlight maximum : brightness scale that applies to Backlight On & Backlight Idle intensities Change intensity • Home key > Settings > Basic > Backlight Intensity. • From the Backlight Intensity screen, tap Backlight On Intensity. • From the Backlight On Intensity screen, select type to define (default = High) • From the Backlight Idle Intensity screen, select type to define (default = Low) • From the Backlight Intensity s ...

backlight dims to its Backlight Idle intensity. Timeout period begins after last key press or last phone event, such as an incoming call.) • Home key > Settings > Basic > Backlight Timeout • Select number of seconds (default = 40seconds) Phone preferences (5) ...

• Everyone has its own voicemail service * • Works like the voicemail on your mobile phone • Red light flashing ? New voicemail is in ! • Little envelope on screen? New voicemail is in ! • If configured, voice mail also sent via email • From the home screen, press “V.Mail” softkey (1st softkey) OR press the envelope on top left corner, select “1.Message center” > voicemail category OR from home menu, select “Message” > “1. Message center” > voicemail category * Feature availability dependent of configuration Voicemails & Call history ...

• Filter based on call type • Missed calls • Received calls • Placed calls • OR from Home screen, press the « New call » icon and « Recent » Voicemails et Call history (2) How to consult your call history ? How to clear your call history ? • From Recent calls list, press • Select category to clear ...