VeriFone evolution series Quick Reference Manual

CREDIT SALE Note: For EMV transactions, the chip card must be removed and re-inserted between the Service Fee transaction and Payment Due (Base) transaction. • Select SALE • If applicable, use PREV and NEXT to scroll through available merchant account options. When desired account is displayed, select SLCT • Input amount and press ENTER • If prompted, select YES to confirm amount or NO to cancel transaction • If NO is selected, press CANCEL to end transaction • Swipe, insert, or tap card, or manually input account number and press ENTER • If prompted, select CREDIT • Select YES to indicate fee acceptance or NO to cancel transaction • If NO is selected, terminal returns to idle menu • If prompted, input last 4 digits of account # and press ENTER • If prompted “Enter PIN or press Enter”, cardholder enters PIN or presses ENTER to bypass (The service fee transaction processes) • If prompted, cardholder removes card • If prompted, press ENTER to clear Return Terminal to Clerk prompt (A Merchant copy of the service fee transaction receipt prints) • Select YES to print Customer copy of the service fee transaction receipt • Select YES to continue or NO to cancel transaction • If NO is selected, the service fee transaction is voided •  If prompted, cardholder re-inserts card • If prompted “Enter PIN or press Enter”, cardholder enters PIN or presses ENTER to bypass (The base transaction processes) • If prompted, cardholder removes card • If prompted, press ENTER to clear Return Terminal to Clerk prompt (A Merchant copy of the base transaction receipt prints) • Select YES to print Customer copy of the base transac- tion receipt • If prompted “Amt Exceeds Bal – Amt Authorized $xx. xx, Balance Due $xx.xx, Continue?” select YES and collect remaining amount due with another form of pay- ment or NO to reverse the authorizations and cancel the transaction CREDIT REFUND If desired selection is not displayed, press MORE until option appears • Select REFUND • If applicable, use PREV and NEXT to scroll through available merchant account options. When desired account is displayed, select SLCT • If prompted, input password and press ENTER • Input amount and press ENTER • If prompted, select YES to confirm amount or NO to cancel transaction • If NO is selected, press CANCEL to end transaction • Swipe, insert, or tap card, or manually input account number, press ENTER • If prompted, select CREDIT • If prompted, input last 4 digits of account # and press ENTER • If prompted, input expiration date and press ENTER • If prompted “Enter PIN or press Enter”, cardholder enters PIN or presses ENTER to bypass (The refund transaction processes) • If prompted, cardholder removes card • If prompted, press ENTER to clear Return Terminal to Clerk prompt (A Merchant copy of the refund receipt prints) • Select YES to print Customer copy of the refund receipt MAIL/TELEPHONE ORDER If desired selection is not displayed, press MORE until option appears • Select PHONE ORDER © 2017 Elavon Inc. Elavon is a registered trademark in the United States and other countries. All rights reserved. Apple Pay and Touch ID are trademarks of Apple Inc. This document is prepared by Elavon as a service for its customers. The information presented is general in nature and may not apply to your specific situation. RTL-QRG-1729-US-0617 Service Fee Application VeriFone® Evolution Series

available merchant account options. When desired account is displayed, select SLCT • Manually input account # and press ENTER • Input expiration date and press ENTER • Input amount and press ENTER • Select YES to indicate fee acceptance or NO to cancel transaction • If NO is selected, terminal returns to idle menu • Input V-Code and press ENTER • If V-Code entry is bypassed, select NO if the V-Code is not present OR • X READ if V-Code is present but cannot be read • Input Street Address and press ENTER • Input Zip Code and press ENTER (The service fee transaction processes and a Merchant copy of the service fee transaction receipt prints) • Select YES to print Customer copy of the service fee transaction receipt • Select YES to continue or NO to cancel transaction • If NO is selected, the service fee transaction is voided (The base transaction processes and a Merchant copy of the base transaction receipt prints) • Select YES to print Customer copy of the base transaction receipt VOID If desired selection is not displayed, press MORE until option appears • Select VOID • If prompted, input password and press ENTER • If applicable, use PREV and NEXT to scroll through available merchant account options. When desired account is displayed, select SLCT • Select YES to void last transaction or NO to void a different transaction • If YES is selected: • If desired transaction is displayed, select YES • If desired transaction is not displayed, select NEXT to review other transactions or NO to exit Void menu • If NO is selected: • Select INV# or ACCT# to search transactions • Input Invoice # or last 4 digits of Account # and press ENTER • If desired transaction is displayed, select YES • If desired transaction is not displayed, select NEXT to review other transactions or NO to exit Void menu • Select YES to print Customer copy of the base transac- tion receipt • Select YES to print Customer copy of the service fee transaction receipt SETTLEMENT If desired selection is not displayed, press MORE until option appears • Select SETTLEMENT • If prompted, input password and press ENTER • Select ALL to settle all merchant accounts simultaneously or ONE to settle a specific merchant account by itself • If ALL is selected: • Totals for each merchant account (up to ten) will display and/or print • Confirm totals and press ENTER • Settlement report for each merchant account (up to ten) prints • If ONE is selected: • Use PREV and NEXT to scroll through available merchant account options. When desired ac- count is displayed, select SLCT • Totals for selected merchant account will display and/or print • Confirm totals and press ENTER • Settlement report for selected merchant account prints RECEIPT REPRINT • Press REPRINT • Select LAST or ANY • If LAST is selected: • Use PREV and NEXT to scroll through available merchant account options. When desired ac- count is displayed, select SLCT (A Merchant copy of the last receipt prints) • If ANY is selected: • Use PREV and NEXT to scroll through available merchant account options. When desired account is displayed, select SLCT • Input Invoice # and press ENTER (Requested Merchant receipt copy prints) • Select YES to print Customer receipt copy

• Select from displayed reports or press MORE until option appears • Select the desired report • Select ALL or ONE • If applicable, use PREV and NEXT to scroll through available merchant account options. When desired account is displayed, select SLCT • If displayed, respond to additional prompts • Selected report will print BALANCE INQUIRY If desired selection is not displayed, press MORE until option appears • Select BALANCE INQ • If applicable, use PREV and NEXT to scroll through available merchant account options. When desired account is displayed, select SLCT • Select CURR for current batch detail or PREV for pre- vious batch detail • Report for selected batch inquiry prints BATCH TOTALS If desired selection is not displayed, press MORE until option appears • Select BATCH TOTALS • If applicable, use PREV and NEXT to scroll through available merchant account options. When desired account is displayed, select SLCT • Batch totals will display • Select CANCEL to exit BATCH REVIEW If desired selection is not displayed, press MORE until option appears • Select BATCH REVIEW • If applicable, use PREV and NEXT to scroll through available merchant account options. When desired account is displayed, select SLCT • If prompted, input password and press ENTER • Select CLRK, AMT, ACCT, or INV# to search batch • Input selected search criteria (Clerk ID, Amount, last 4 digits of Account #, or Invoice #) and press ENTER • Select ADJ to adjust transaction displayed and follow additional prompts • Select VOID to void transaction displayed • Select PREV to go to the previous transaction in the batch • Select NEXT to go to the next transaction in the batch • Select CANCEL twice to exit TIPS FOR PROCESSING • ENTER or YES • BACKSPACE • CANCEL or NO • To scroll through the menu, press MORE • Press 3 multiple times until the paper advances to desired length The following prompts may appear depending on terminal setup, card type, and/or entry method. Clerk ID Prompt: • Input Clerk ID and press ENTER Invoice Prompt: • Input Invoice # and press ENTER Language Prompt: • If prompted, select language Manually-Keyed Security Prompts: • Select YES or NO to indicate card presence • If YES is selected, imprint card and press ENTER • Input V-Code and press ENTER • If V-Code entry is bypassed, select NO if the V-Code is not present OR • X READ if V-Code is present but cannot be read • If prompted, input Street Address and press ENTER • If prompted, input Zip Code and press ENTER Purchasing, Business or Commercial Prompts: • Input Customer # and press ENTER • Input Tax Amount and press ENTER