Panasonic BB-HCS301A - Network Camera Server Troubleshooting Manual

Model No. BB-HCS301A IN DC IN IN IN AUDIO UDIO VIDEO VIDEO PO POWER WER Table of Contents Trademarks .......................................................................... 2 Abbreviations....................................................................... 2 Troubleshooting......................................... ...

trademarks of Microsoft Corporation in the United States and/or other countries. • SD mark is a trademark of the SD Card Association. • All other trademarks identified herein are the property of their respective owners. • This software is based in part o ...

3 Troubleshooting The Panasonic support website "http://panasonic.net/pcc/support/netwkcam/" includes various technical information other than the contents in this troubleshooting section. Access it if problems occur. Indicator Error Codes Problem Cause and Remedy Indicator lights or blinks orange ...

temporarily disable all firewall, pop-up killer, and virus detection software. Once the problem is identified and corrected, you can restart the Setup Program. Indicator does not light up. • Indicator display is disabled. Check if the indicator contro ...

5 DynamicDNS registration fails using Setup Program. • The router-connected PC has failed to access the Internet. Refer to the router's manual and try to connect to the Internet through your PC. Once Internet connection has been confirmed, you can register to DynamicDNS. Setup Program does not l ...

and port number of this product have been forgotten. • Clicking [Camera Setup] on the Setup Program displays the list of this product. The list shows the MAC address labeled on the bottom of this product. The IP address and port number of this product are shown next to the MAC address. The password has been forgotten. • P ...

7 Image/Page Display Problem Cause and Remedy The Top page is not displayed. • The IP address of this product has changed. Enter the correct IP address in the address bar of the web browser. • You entered IPv6 address in the Internet Explorer. Internet Explorer does not support IPv6 address ac ...

not displayed on the LAN. • The connected router does not have a loopback feature. Access this product with the local network IP address. • The wrong IP address class is assigned to this product. If you access this product on the LAN, the PC IP address and the IP address of this product must be set in the same class. Set ...

9 The Top page is displayed on the LAN, but not displayed from the Internet. • The default gateway address may be wrong. Set the correct default gateway address (see page 37 or page 41 of the Operating Instructions on the Setup CD- ROM). • UPnPTM is disabled on the router. Enable UPnPTM on the ...

displayed. • ActiveX® Controls are not installed in Internet Explorer. ActiveX Controls should be installed to display video (Motion JPEG). For the ActiveX Controls installation method, see page 19 of the Operating Instructions on the Setup CD-ROM when using Microsoft® Windows® XP Service Pack 2, or see page 18 of the ...