ShoreTel 530 Operation & User’s Manual

Copyright © 1998–2007 by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel, Inc. ShoreTel, Inc. reserves the right to make changes without notice to the specifications and material ...

Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Your Phone's Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Guide to Status Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 PHONE OPERATION . . . . . . . . . ...

Rebooting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 QUICK REFERENCE OF COMMON TASKS . . . . . . . . . . . . . . . . . . . . . . . . . .30 ...

including an intuitive visual interface, custom keys, quick dialer directory, call handling modes for when you do not want to be disturbed, intercom, conferencing up to six lines, and much more. Handset with Finger Rest Scroll Button Select options in interface. LCD Display 160 x 80 pixel, 2-bit grayscale Soft Keys Context-sensitive functions defined on display. In ...

likely read "Available," which means you can place calls but not receive them. You need to log in and assign this phone as your permanent extension. To log in: Step 1 Press . Step 2 Dial the extension number assigned to you. Step 3 If your administrator assigned you a password, enter it now (otherwise enter a default password of 1234), and press . Step 4 Enter a new ...

Your ShoreTel IP phone's display shows information about name and extension, call handling mode, call lines, monitored extensions, calls, duration of call, voice messages, date and time, soft key functions, and your phone’s operating status. Guide to Status Icons Main Display Custom Keys - Monitored Extension Unheard Voice Messages Idle Missed Calls Inactive / Do Not Disturb Logged Into Workgroup Unheard Voice Messages Logged Into ...

Your custom keys can be configured based on the way you use your phone. Call - The default function of a custom key is a call key, which shows the status of any incoming or outgoing calls from extensions you are not monitoring. At least one key on your phone must be configured this way, but your administrator can set a higher minimum in Director's User's Personal Options page. The label for this kind of key is blan ...

If you have a monitored extension or a speed dial configured, you can also press that custom key to dial the corresponding phone number. The call is displayed next to the first available call key, and on the ShoreTel 560, the key is lit green. If you dialed on hook, you'll also see displayed the number of calls that are on the recipient's phone (extensions only), and you’ll s ...

You can use the Directory to find phone numbers on your network by pressing , then: • Press the keys that correspond with the first few letters of the extension's owner's first or last name to have the Directory narrow the number of entries for you. Press for a space in a person's name and press for any character. If you press an incorrect key, press the Back soft key to delete the character. • Press and on the Scroll button ...

possible ways to use the speed dial feature: • Assign a speed dial entry to a custom key on your phone (assuming there are enough free custom keys) • Assign a speed dial entry to any number on your keypad. Note that this must be performed with Personal Call Manager or via the web client. To speed dial the configured number, do one of the following: • Press and h ...

To conference an extension (or an external party) into a connected call: Step 1 Press to put the call on hold. Step 2 A the prompt, dial the third party’s extension, or press the extension's custom key, or use the Directory to find the right party. Step 3 Press the Confrn soft key to ring the party directly. or Dial the number and press the Conslt soft key to speak with the recipient before ringing him or her into the confere ...

press the Intcom soft key; press the HangUp soft key to hang up. NOTE An intercom call overrides all other call handling modes on the dialed extension. Redialing and Checking Missed Calls You can use the Redial function to dial not only the last number you called, but the last several calls you made and received, including those you missed (denoted by the icon). The date and time information appea ...

Rerecord Send message, transfer to assistant Send message, forward to recipient’s Find Me destination, if enabled Send message, transfer to auto-attendant NOTE Hanging up sends the message. Paging If your phone and other phones at your site are configured for paging, you can speak a message that will be heard on a connected speaker, usually overhead. If you have access to the paging function (set by your administrator in Dir ...

can also press or . Regardless of how you answer a call, you can't accidentally hang up a call that is on hold. Sending a Call to Voice Mail When an incoming call arrives, a To VM soft key becomes available. Press the To VM soft key to send the caller directly to your voice mailbox. Diverting a Call You can send an incoming call to another extension, to another extension's ...

Pressing and on the Volume button adjusts: • The volume of your phone’s ring while the handset is on hook, and the speakerphone and headset are off. By pressing the repeatedly, you can turn the ringer volume off. • The listening volume while the handset is off hook, or the speakerphone or headset are on. Answering Call Waiting If you receive an incoming call while you are on another line, you’ll hear a ...

monitored extension's label area to help you determine the operational status of your monitored extension. See page -7 for a guide to these icons. LED Color Guide for ShoreTel 560 Custom Keys Your ShoreTel 560 phone also provides color cues to help you determine the operational status as follows: Steady Green - in use by you Blinking Green - on hold or call parked Steady Red - in use ...

call is parked on the owner's phone, so that either of you may pick up the call again. If your phone is being monitored, the call appears on your phone as if you had put it on hold yourself, as follows: The call will stay on the owner's phone for the length of time specified by the system administrator for Park Timeout before ringing back to your phone. (The administrator can c ...

Muting a Call To mute the phone so the caller doesn’t hear you, press . The LED in the Mute button lights red. Placing a Call On or Off Hold To place a call on hold, press , or press the call's custom key, if available. On the ShoreTel 560 phone, the custom key blinks green. To take the call off hold, press the Unhold soft key or press the custom key again. If you are not on another call while a call is on hold, you will hear a ...

With the appropriate permissions (set by your administrator in Director's Telephony Class of Service), you can park a connected call on another extension by doing the following: Step 1 Press the Park soft key. Step 2 Dial the extension, press its custom key, or use the Directory to find the party. Step 3 Press the Park soft key again. To unpark the call, press Unpark, repeat step 2, and press Unpark again. Silently Monitoring ...