DataCard CD800 Operation & User’s Manual

ii Notice Please do not attempt to operate or repair this equipment without adequate training. Any use, operation, or repair you perform that is not in accordance with the information contained in this documentation is at your own risk. Proprietary Notice All drawings and information herein are the property of DataCard Corporation. All unauthorized use and reproduction is prohibited. Trademark Acknowledgments Datacard is a registered trademark and service mark of DataCard Corporation in the United States and other countries. CD800 is a trademark of DataCard Corporation. Windows is a registered trademark of Microsoft Corporation. All other product names are the property of their respective owners. Datacard Group 11111 Bren Road West Minnetonka, MN 55343‐9015 Phone: 952‐933‐1223 Fax: 952‐933‐7971 www.datacard.com ©2014 DataCard Corporation. All rights reserved. Printed in the United States of America.

iii Compliance Statements Liability Statement The WARNING and CAUTION labels have been placed on the equipment for your safety. Please do not attempt to operate or repair this equipment without adequate training. Any use, operation or repair in contravention of this document is at your own risk. Safety All Datacard® products are built to strict safety specifications in accordance with CSA/ UL60950‐1 requirements and the Low Voltage Directive 2006/95/EC. Therefore, safety issues pertaining to operation and repair of Datacard® equipment are primarily environmental and human interface. The following basic safety tips are given to ensure safe installation, operation and maintenance of Datacard® equipment. • Connect equipment to a grounded power source. Do not defeat or bypass the ground lead. • Place the equipment on a stable surface (table) and ensure floors in the work area are dry and non‐slip. • Know the location of equipment branch circuit interrupters or circuit breakers and how to turn them on and off in case of emergency. • Know the location of fire extinguishers and how to use them. ABC type extinguishers may be used on electrical fires. • Know local procedures for first aid and emergency assistance at the customer facility. • Use adequate lighting at the equipment location. • Maintain the recommended temperature and humidity range in the equipment area.

This device complies with Industry Canada licence‐exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

To meet the FCC and Industry Canada host device labeling requirements, any host equipment incorporating the 506241 module must include the FCC ID/IC number on the host label as follows: Contains transmitter module IC: 889B‐506241001 where 889B‐506241001 is the module's IC certification number. Contains transmitter module FCC ID: GDI‐506241001 where GDI‐506241001 is the module's FCC ID number. Notice for Europe The EU Declaration of Conformity can be found on Datacard.com We hereby certify that this printer complies with EMC Directive2004/108/EC , R&TTE Directive 1999/5/EC, and the EU RoHS Directive EU Directive 2011/65/EC. This printer conforms to Class A of EN 55022 and to EN 301 489‐5. Operation of this equipment in a residential environment may possibly cause interference. In the event of interference, the users, at their own expense, will be required to take whatever measures are necessary to correct the problem. Notice for China (Simplified Chinese) 警告 此为A 级产品，在生活环境中， 该产品可能会造成无线电干扰。 在这种情况下，可能需要用户 对干扰采取切实可行的措施。 Notice for Taiwan (Traditional Chinese)

Japanese Voluntary Control Council for Interference (VCCI) class A statement Korea Communications Commission (KCC) statement California Proposition 65 Compliance WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.

Revision Date Description of Changes A March 2014 First release of this document (formerly Part No. 527248-001). Updated for CLM laminator and XPS Card Printer Driver 5.0.

About this Manual______________________________________________________________ 1 Intended Audience ____________________________________________________________ 1 Technical Support______________________________________________________________ 1 Chapter 2: About the Printer ________________________________________________________ 3 About the CD800 Card Printer___________________________________________________ 3 Printer Components ____________________________________________________________ 3 Printer Left Side _____________________________________________________________ 4 Printer Right Side ___________________________________________________________ 5 Printer with Single Input Hopper _____________________________________________ 6 Printer with Optional Multi-Hopper ___________________________________________ 7 Print Ribbon Cartridge ______________________________________________________ 8 Printer with Optional CLM Laminator_________________________________________ 9 System Label ______________________________________________________________ 10 Chapter 3: Using the System_______________________________________________________ 13 How the Card Travels__________________________________________________________ 13 Card Printer System Overview__________________________________________________ 14 Equipment ________________________________________________________________ 14 Tasks and Users ____________________________________________________________ 14 Printer Controls________________________________________________________________ 15 Power Button______________________________________________________________ 15 LCD Panel Menus__________________________________________________________ 16 User Button and Light ______________________________________________________ 17 Down Arrow, Up Arrow, and Enter Key ______________________________________ 18 Ribbon Light ______________________________________________________________ 18 Card Light ________________________________________________________________ 18 Retrieve the Printer IP Address _________________________________________________ 19 Print a Test Card_______________________________________________________________ 20 Load and Replace Supplies____________________________________________________ 21 Load Cards _______________________________________________________________ 21 Single Hopper _________________________________________________________ 21 Optional Multi-Hopper _________________________________________________ 22 Load the Print Ribbon______________________________________________________ 22 Load the Cleaning Sleeve _________________________________________________ 23 Install the Ribbon Cartridge ________________________________________________ 24 Chapter 4: Printing Cards__________________________________________________________ 25 Before Starting to Print _________________________________________________________ 25 Print Cards____________________________________________________________________ 26 Print from ID Software ______________________________________________________ 26 Print from Other Software __________________________________________________ 26

Clean the Printer ______________________________________________________________ 29 Clean the Printhead ___________________________________________________________ 30 Run a Cleaning Card __________________________________________________________ 32 Single Hopper _____________________________________________________________ 32 Optional Multi-Hopper _____________________________________________________ 35 Prepare the Printer for Cleaning ________________________________________ 35 Clean the Printer_______________________________________________________ 36 Clean the Hopper Rollers_______________________________________________ 37 Prepare the Printer for Use ______________________________________________ 38 Chapter 6: Troubleshooting _______________________________________________________ 41 Locate a Problem Within the Card Production System ___________________________ 42 Locate a Problem with Basic Printer Functions___________________________________ 43 Installation Problems __________________________________________________________ 44 USB Installation Troubleshooting ____________________________________________ 45 Network Installation Troubleshooting________________________________________ 46 Card Printer Driver Problems ___________________________________________________ 46 The Card Printer Driver does not detect the network-connected printer ______ 47 The Card Printer Driver does not detect the USB-connected printer___________ 47 Driver status or Windows print queue does not provide expected data _______ 48 Card Appearance ____________________________________________________________ 48 Something did not print ____________________________________________________ 49 Printing includes unexpected data _________________________________________ 50 The color printing has flaws_________________________________________________ 50 The printing is too light _____________________________________________________ 52 The printing is too dark _____________________________________________________ 52 The monochrome printing has flaws ________________________________________ 53 Magnetic Stripe Problems _____________________________________________________ 54 Laminator Problems ___________________________________________________________ 56 Patch Appearance Problems ______________________________________________ 56 Topcoat Appearance Problems____________________________________________ 58 Use Advanced Troubleshooting Tools___________________________________________ 60 Card Jams____________________________________________________________________ 61 Messages and Conditions _____________________________________________________ 62 Messages on the Printer LCD _______________________________________________ 62 Messages from the XPS Card Printer Driver on the PC ________________________ 66 Messages from Printer Manager ____________________________________________ 66 Other Messages ___________________________________________________________ 66 Respond to Messages _____________________________________________________ 67 Printer Messages __________________________________________________________ 67 100: Request not supported ____________________________________________ 67 101: Job could not complete ___________________________________________ 67 102: Card not in position________________________________________________ 67 103: Printer problem____________________________________________________ 68

105: Magstripe data error ______________________________________________ 68 106: Magstripe data not found _________________________________________ 69 107: Magstripe read data error _________________________________________ 69 108: Magstripe read no data ___________________________________________ 70 109: Print ribbon problem_______________________________________________ 70 110: Print ribbon out or missing __________________________________________ 70 111: Card not picked __________________________________________________ 71 112: Card hopper empty _______________________________________________ 71 113: Close cover to continue ___________________________________________ 71 114: Cover opened during job__________________________________________ 71 116: Magstripe not available ___________________________________________ 72 117: Reader not available ______________________________________________ 72 118: Print ribbon type problem __________________________________________ 73 119: Print ribbon not supported _________________________________________ 73 120: User paused the printer ____________________________________________ 73 121: Print ribbon not identified __________________________________________ 74 122: Magstripe format problem _________________________________________ 74 123: Insert new card side 1 up __________________________________________ 74 124: Insert same card side 2 up _________________________________________ 74 149: Option not installed________________________________________________ 75 150: Print while unlocked _______________________________________________ 75 151: Failed to lock______________________________________________________ 75 152: Insert new card side 2 up __________________________________________ 75 153: Insert same card side 2 up _________________________________________ 76 170: Insert new card side 1 up __________________________________________ 76 171: Insert same card side 1 up _________________________________________ 76 172: Insert cleaning card _______________________________________________ 76 173: Improper shutdown________________________________________________ 76 Laminator Messages_______________________________________________________ 77 177: Laminator not available ___________________________________________ 77 196: Laminator error critical_____________________________________________ 77 197: Laminator entry card problem _____________________________________ 77 198: L1 area card problem _____________________________________________ 77 199: L2 area card problem _____________________________________________ 78 200: Laminator exit card problem _______________________________________ 78 201: L1 supply problem _________________________________________________ 78 202: L1 supply out or missing ____________________________________________ 78 203: L1 supply type problem ____________________________________________ 78 204: L1 supply not supported ___________________________________________ 78 205: L1 supply not identified ____________________________________________ 79 206: L2 supply problem _________________________________________________ 79 207: L2 supply out or missing ____________________________________________ 79

209: L2 supply not supported ___________________________________________ 79 210: L2 supply not identified ____________________________________________ 79 211: L1 heater problem_________________________________________________ 79 212: L2 heater problem_________________________________________________ 80 213: L1 heater sensor problem __________________________________________ 80 214: L2 heater sensor problem __________________________________________ 80 215: L1 heater roller problem ___________________________________________ 80 216: L2 heater roller problem ___________________________________________ 80 217: Debow problem___________________________________________________ 80 218: Impresser problem_________________________________________________ 81 219: Impresser sensor problem __________________________________________ 81 220: Impresser heater problem__________________________________________ 81 221: Bar code scanner problem ________________________________________ 81 222: Firmware version mismatch ________________________________________ 81 223: Laminator system mismatch________________________________________ 81 Driver-Only Messages ______________________________________________________ 82 500: The printer is not available _________________________________________ 82 501: The printer connection was lost ____________________________________ 82 502: The card data is missing or is not usable_____________________________ 82 504: The card data is missing or is not usable_____________________________ 82 505: USB communication issue __________________________________________ 83 506: A card is currently processing ______________________________________ 83 507: The printer is unlocked _____________________________________________ 83 508: The printer is shutting down ________________________________________ 83 509: The printer is offline or suspended __________________________________ 83 510: The printer is unlocked _____________________________________________ 84 Driver SDK Messages_______________________________________________________ 84 511: Cannot lock or unlock the printer. Locks are not installed.____________ 84 512: Cannot lock or unlock the printer. The password is incorrect or invalid. 84 513: Cannot lock or unlock the printer. The printer is busy. ________________ 84 514: Cannot lock or unlock the printer. The cover is open. ________________ 84 515: Failed to lock or unlock the printer. The locks did not function. _______ 84 516: Timeout expired before bar code could be read. ___________________ 84 517: Wrong printer job ID._______________________________________________ 84 Appendix A: CLM Laminator_____________________________________________________ A-1 About the Laminator System _________________________________________________ A-1 Outside the Laminator ____________________________________________________ A-2 Laminator Back and Left Side _________________________________________ A-2 Laminator Status Light ________________________________________________ A-3 Laminator Front and Right Side ________________________________________ A-3 Inside the Laminator ______________________________________________________ A-4 Laminator Configuration Label ____________________________________________ A-5

Laminator Overlay Materials ______________________________________________ A-6 Serialized Overlay with Bar Code __________________________________________ A-8 Load Laminator Overlay Material__________________________________________ A-9 Card Design ___________________________________________________________ A-11 Verify Setup ____________________________________________________________ A-11 Clear Laminator Card Jam __________________________________________________A-12 Clean the Laminator ________________________________________________________A-13

1 Chapter 1: Introduction About this Manual This manual provides user information for the CD800 Card Printer. The manual includes: • An overview of printer components and options, and a description of the system label. • How to use the printer, including how to power the printer on and off, how to use the front panel and LCD menus, card processing basics, how to print a test card, and how to load and replace supplies. • How to perform routine maintenance and troubleshooting tasks. An additional Installation and Administrator’s Guide is available for use by administrators or other professionals responsible for printing cards. Refer to the Owner’s Library CD. Intended Audience The manual is intended for the printer operator who prints cards, loads and replaces supplies, maintains the printer, and performs troubleshooting. Technical Support Contact Datacard Technical Phone Support at 1‐800‐328‐3996.

3 Chapter 2: About the Printer About the CD800 Card Printer The card printer applies images, text, and encoded data to plastic cards. It prints full‐color and monochrome images, depending on the print ribbon installed. A busy issuance site might issue up to 10,000 cards a month. During these busy times, the site might use more than one printer to keep up with demand. The printer issues cards either one at a time or in batches—up to 100 cards at a time. A 200‐card input hopper is available and can be installed without tools. In addition, an optional multi‐hopper with six input hoppers, each with a 100‐card capacity, is available. Other options available for the card printer include magnetic stripe, smart card, and automatic duplex modules, and a reject hopper. The configuration label on the printer shows the options installed. Refer to “System Label” on page 10 for more information about recognizing the factory‐installed options on your card printer. An optional laminator also is available when you purchase your printer or as a field upgrade (refer to "CLM Laminator" on page A‐1.) Printer Components Refer to the following to view the printer components and the different options: • Printer Left Side on page 4 • Printer Right Side on page 5 • Printer with Single Input Hopper on page 6 • Printer with Optional Multi‐Hopper on page 7 • Print Ribbon Cartridge on page 8 • Printer with Optional CLM Laminator on page 9 • System Label on page 10

Printer Left Side Configuration Label The label shows the location and date of manufacture, and lists the options installed. Manual Advance Knob The knob moves a card in the track to clear a card jam. Cable Lock Receptacle The receptacle allows you to insert the security plate before attaching the optional Kensington® lock. Printer Connections Printer connections include: • Power receptacle • USB connection • Network connection Printer Access Cover Lock The lock provides secure access to the printer. A lock is available as an option on the CD800 single- hopper printer. Configuration Label Manual Advance Knob Printer Connections Printer Connections Cable Lock Receptacle Printer Access Cover Lock Single Hopper Optional Multi-Hopper

5 Printer Right Side Printhead The printhead transfers images to cards using the print ribbon. Printer Supplies Access Door The door provides access to the printhead and ribbon on the optional multi-hopper printer. Reject Card Tray Unfinished cards or cards not processed properly are placed in the reject card tray. Reject card tray Printhead Printer Supplies Access Door

Printer with Single Input Hopper Cover Open the cover to access the printhead and ribbon. Latch Button Push the latch button to release the cover and open the printer. Cover Ridges Press down on the ridges when closing the cover to make sure that it latches properly on both sides. Ribbon Cartridge Handle Use the handle to remove the print ribbon cartridge from the printer. Card Input Hopper The input hopper loads cards to print. The hopper holds up to 100 cards (0.030 in. or 0.762 mm thickness). Front Panel The front panel lets you work with the printer. It includes the USER button, the status lights, the power button, and the LCD panel with navigation keys. Output Hopper The output hopper holds up to 25 completed cards. Cover Latch Button Card Input Hopper Front Panel Output Hopper Ribbon Cartridge Handle Cover Ridges

7 Printer with Optional Multi-Hopper Cover Open the cover to access the printhead and ribbon. Latch Button Push the latch button on top of the cover to release it and access the printhead and ribbon. Cover Ridges Press down on the ridges when closing the cover to make sure that it latches properly on both sides. Print Ribbon Cartridge The print ribbon cartridge is accessible when the cover is open. Use the cartridge handle to remove it from the printer. Multi-Hopper Cover Unlock the printer and open the multi-hopper cover to load card stock. Card Hoppers H1 through H6 The H1 through H6 hoppers hold up to 100 cards each. Cover Ridges Front Panel Output Hopper Latch Button Cover Print Ribbon Cartridge Multi-Hopper Cover Card Hoppers H1 through H6

Print Ribbon Cartridge Print Ribbon Cartridge The cartridge holds the ribbon for printing. Print Ribbon The ribbon applies images to cards. Replaceable Cleaning Sleeve The cleaning sleeve removes dust and other particles from cards to maintain print quality. Ribbon Cartridge Handle Use the handle to remove and replace the ribbon cartridge in the printer. Print Ribbon Cartridge Print Ribbon Replaceable Cleaning Sleeve Ribbon Cartridge Handle

9 Printer with Optional CLM Laminator Refer to Appendix A, "CLM Laminator" on page A‐1 for complete information about using a laminating system. Laminator The optional laminator attaches to the printer and applies patch or topcoat overlay material to the card. Laminator Access Door Open the door to access the laminator cartridges. Printer Laminator Access Door Laminator

System Label The printer configuration label on the side of the cover swingarm shows the components installed. It provides information that is useful when requesting service. The label shows the following information: • Printer name • Configuration, which includes options installed in the printer • Date and country of assembly • MAC address to use when the printer is connected via an Ethernet network Information for components installed by the dealer or sales group is handwritten on the label. Configuration Label

13 Chapter 3: Using the System This section provides information about how a card travels through the printer, printer controls, printing a test card, loading and replacing supplies, and cleaning the printer. How the Card Travels The card is verified and sent to print from the PC. The hopper pick mechanism picks a card and moves the card into the printer for processing. Optionally, the card moves to the magnetic stripe encoding area or to the smart card park station, depending on the type of card selected. Encrypted data is decrypted and written to the card. If the printer includes a laminator, the card then moves into the laminator where the overlay material is applied to the front and back of the card. The finished card exits the printer through the card output hopper.

Card Printer System Overview The card printer is used with other equipment and software to create a card production system. The system produces cards for a specific purpose, and the cards must meet requirements. Equipment The system can include: 1. A PC, with software to support the printer, such as: • The XPS Card Printer Driver for Windows. • ID software designed specifically to capture, format, and save the data for cards. • A retail application such as Microsoft® Word or Adobe® Photoshop®. 2. Capture devices, such as: • A digital camera connected to the PC to take photos for ID badges and other cards. • A signature capture pad or fingerprint reader. 3. The printer with supplies and a facility power source. 4. A data connection between the printer and PC, which can be a USB connection or a network connection. (Do not use both with one printer.) Tasks and Users Typical roles in a card production system include: • The operator, who makes cards, loads supplies, and handles minor problems such as card jams. • The system administrator, who sets up the card printer and other hardware, sets up card designs, configures card production software, and identifies the best use of the card printer in the organization.

15 Printer Controls The front panel of the printer provides the controls for operating the printer. The front panel controls are described in the following sections. Power Button Use the POWER button to power off and power on the printer. All lights show steady amber while the printer powers on. To power off the printer, press the button for 1 to 2 seconds until the printer begins to shut down. To power off the printer while it is processing cards, press the button for 2 seconds or more. Card jobs in the printer are not completed. LCD Panel Status Lights Ribbon Cards User Light & User Button Up Arrow Enter Down Arrow Power Button

LCD Panel Menus The LCD panel shows the printer’s menus and displays printer messages or conditions. Refer to “Respond to Messages” on page 67 for more information. The menu system has four major branches: • Use the Maintenance menu to run a cleaning card or print a test card. • Use the Status menu to see settings and data about the printer. • Use the Configuration menu to change settings. • Use the Activate menu to enable or disable secure features of the printer. HINTS & TIPS • You can access the menu system when Ready displays on line 1 of the LCD panel. • The printer returns to the Ready status after 2 minutes of no activity. Changes not applied are lost. • To leave a selection without changing the value, press the up or down arrow key until Exit displays, and then press the ENTER key. Use the Activate menu only during installation or removal of systems that require activation.

17 User Button and Light The printer’s USER button displays with a border of light that indicates the system status. Use the USER button to: • Suspend printer activity—press the USER button when the LCD panel displays Ready. • Clear a message—press the USER button once. • Clear all messages—press the USER button for 2 seconds or more. • Clear all cards currently printing—press and hold the USER button for 2 seconds or more. (Make sure that this action is allowed in your card system.) • Determine whether the printer is ready, busy printing, or not available. Indicators include the following: Off The printer is off or suspended. Green The printer is ready. Blinking green The printer is busy. Amber The printer is not ready. The POWER button was pressed to turn the printer off. Blinking amber The printer has an error. Color Cycle: Amber, Green, Light Green, Off The system is not ready or a door on the system is open. The colors cycle quickly. Close and Lock Doors displays on the LCD panel if no other message is present.

Down Arrow, Up Arrow, and Enter Key Use the arrow keys to move through the printer menu system, and the ENTER key to make a selection. Press the up or down arrow key while the LCD panel displays Ready to display additional information about the printer on line 2, including the firmware version, printer model, serial number, and network IP address or USB IP address. If your system includes a laminator, the laminator firmware version and laminator serial number also display. If you don’t press a key for 30 seconds, the LCD panel returns to the default Ready message. Ribbon Light The ribbon indicates the status of the print ribbon in the printer. Indicators include the following: Card Light The card light indicates the status of cards in the printer. Indicators include the following:  Off The print ribbon is okay. Blinking amber A blinking light indicates one of the following: • The printer problem applies to the print ribbon. • The print ribbon is low. • The print ribbon is out. Off Cards are okay. Blinking amber A blinking light indicates either of the following: • No card is detected for the print job. Insert a card to continue printing. • Scheduled printer cleaning is due. Insert a cleaning card now, or set aside time to run a cleaning card.

19 Retrieve the Printer IP Address The printer can display the network IP address it uses when connected to the network. It also displays the subnet mask, gateway address, and MAC address. Begin with the printer power connected, and the printer connected to the network. 1. Press the POWER button (if needed) to power on the printer. 2. Access the Network Status menu in the LCD menu: A. Press the USER button to suspend the printer. B. Press the ENTER key to enter the menu system. C. Press the down arrow to display Status on line 2. D. Press ENTER to enter the Status menu. Press the down arrow key until Network Status displays on line 2. E. Press ENTER to display the Network Status menu. 3. Press the down arrow key until IP Address displays on line 2. 4. Press ENTER to display the IP address. Record the IP address. 5. Press ENTER to return to the Network Status menu. Subnet Mask displays on line 2. 6. Press ENTER to display the subnet mask. Record it, if necessary. To see just the printer IP address, press the up or down arrow key while the printer displays Ready. Refer to “Down Arrow, Up Arrow, and Enter Key” on page 18.

7. Press ENTER to return to the Network Status menu. Gateway Address displays on line 2. 8. Press ENTER to display the gateway address. Record it, if necessary. 9. Press ENTER to return to the Network menu. 10. Press the down arrow key to scroll to Exit on line 2. 11. Press ENTER. Then, press the USER button to return the printer to Ready. The USER button glows green. Print a Test Card The printer includes a test card that runs without using a driver or other source of card data. Use it to verify that the printer is working. 1. Begin with the printer Ready. The USER button shows steady green. 2. Press the USER button to display Suspended on line 1 of the LCD panel. 3. Press ENTER to enter the menu system. 4. Press ENTER to enter the Maintenance menu. 5. Press the down arrow until Test Card displays on line 2. 6. With Test Card displayed on line 2, press ENTER to display Start on line 2. 7. Press ENTER to print the test card. After the card prints, the printer returns to Ready.

21 Load and Replace Supplies To prepare the printer to print cards, load blank card stock into the input hopper, and load print ribbon and a cleaning sleeve onto the print cartridge. Load Cards Do the following to load cards in the printer. Single Hopper 1. Unlock the printer, if necessary, and open the input hopper. 2. Load the cards into the input hopper. (Cards can stick together. Slide or fan the cards to separate the edges before placing them in the input hopper.) • Insert ISO magnetic stripe cards with the stripe (back side) facing down and toward the right. • Insert smart cards with the smart card chip facing up and toward the back of the hopper. 3. Close the input hopper and lock the printer, if necessary. If your system includes the optional laminator, also load overlay material into the L1 and L2 (if equipped) laminators. Refer to "Load Laminator Overlay Material" on page A‐9, for information about loading the laminator cartridges.

Optional Multi-Hopper 1. Unlock the printer and open the multi‐hopper. 2. Load the cards into the hoppers. The input hoppers are labeled H1 through H6. You can load up to 100 cards into each hopper. (Cards can stick together. Slide or fan the cards to separate the edges before placing them in the input hoppers.) • Insert ISO magnetic stripe cards with the stripe (back side) facing down and toward the right side. • Insert smart cards with the smart card chip facing up and toward the back of the hopper. 3. Close the multi‐hopper and lock the printer when you finish loading cards. Load the Print Ribbon Load the print ribbon when you install the printer and when the ribbon runs out. 1. Unlock the printer, if necessary, and open the printer supplies access door on the optional multi‐hopper. 2. Open the printer cover. 3. Remove the print ribbon cartridge.

23 4. Load a full roll of print ribbon (the blue spool) onto the spindle closest to the cartridge handle. 5. Place the silver take‐up spool on the spindle with the black gear. 6. Wind the take‐up spool counterclockwise one full turn. Load the Cleaning Sleeve Load a new cleaning sleeve when you load a new roll of print ribbon, when you notice debris on the printed cards, or when the cleaning sleeve is no longer sticky. The printer ships with the cleaning roller spindle installed on the print ribbon cartridge. 1. Remove the cleaning roller spindle from the ribbon cartridge and slide the spindle into the continuous cleaning sleeve (a). 2. Place the spindle with the cleaning sleeve onto the ribbon cartridge (b). 3. Remove the protective wrapper from the cleaning sleeve (c).

Install the Ribbon Cartridge Install the assembled print ribbon cartridge into the printer. 1. Open the printer cover. 2. Hold the print ribbon cartridge by the handle and lower it into the printer with the handle toward the front of the printer. 3. Make sure that the ribbon cartridge is positioned correctly in the guides. 4. Close the printer cover. Press down on the ridges on the front of the cover to make sure that it latches properly on both sides. 5. Close the supplies access door on the optional multi‐ hopper. Lock the printer, if necessary.

25 Chapter 4: Printing Cards Before Starting to Print This section explains how to print a card. Make sure that: • Cards are loaded in the printer or available to insert. • Ribbon is loaded in the printer. For the steps to follow, refer to “Load the Print Ribbon” on page 22. If your system includes the optional laminator, refer to Appendix A, "CLM Laminator" on page A‐1, for information about preparing the laminator. • The card design is set up. If you need to set up or modify the design, refer to “Elements of Card Design” in your printer’s Installation and Administrator’s Guide. HINTS & TIPS Make sure that magnetic stripe cards are loaded correctly. The printer shows the correct position. You also can: • Print a test card directly from the printer. Refer to “Print a Test Card” on page 20. • Print a driver sample card. Refer to “Print a Driver Sample Card” in your printer’s Driver Guide.

1. From the ID software, use the template or design for the card. 2. Select the printer if you use more than one printer. 3. Enter the data for the card. Follow the instructions for your software. 4. Capture the photo for the card, if necessary. 5. Click the Print button to send the card to the printer. 6. At the printer, insert a card in the single‐feed slot, if necessary. Print from Other Software 1. Open the software application and select the card printer as the current printer. 2. Use the applications setup page to select the ISO ID‐1 page size, or set the page size to 2.13 x 3.38 in. 3. Set the margins to 0 (zero). 4. Select an orientation—portrait or landscape. 5. Create the card design: A. Add graphics, such as a company logo or background. B. Add a photo. C. Add text information, such as name, address, or employee number. For information about additional card features, refer to “Elements of Card Design” in your printer’s Installation and Administrator’s Guide.

27 6. Click Print to send the card to the printer. 7. At the printer, insert a card into the printer, if necessary. HINTS & TIPS • The printer can receive card jobs from more than one PC. It prints cards in the order they are received. • Orient all cards the same way. • Do not touch the card surface to be printed. Handle cards by their edges or wear gloves.

29 Chapter 5: System Maintenance Clean the Printer The printer performs best when it is cleaned on a regular basis. Follow the cleaning guidelines for your site to keep the printer in good working condition. Clean the printer when: • The printer displays a message for which cleaning is a solution. • There is debris on completed cards. • A new roll of print ribbon is installed. You can perform the following cleaning tasks: • Clean the Printhead on page 30 • Run a Cleaning Card on page 32 • Clean the Laminator on page A‐13

Clean the printhead when: • The printhead is replaced. • There are unprinted lines on the finished card. This usually indicates dirt or contaminants on the printhead. • The printhead is touched accidentally. Oils from hands can affect print quality and damage the printhead. Do the following to clean the printhead: 1. Power off the printer. 2. Unlock the printer, if necessary, and open the printer supplies access door on the optional multi‐hopper. 3. Open the printer cover and remove the print ribbon cartridge. 4. Open and remove a cleaning swab from its package.

31 5. Use gentle pressure to move the cleaning swab back and forth along the full length of the printhead edge until it is completely clean. 6. Replace the print ribbon cartridge. Avoid bumping the printhead when you install the print ribbon cartridge. 7. Close the printer cover. Press down on the ridges on the front of the cover to make sure that it latches properly on both sides. Close the supplies access door on the optional multi‐hopper and lock the printer, if necessary. 8. Power on the printer. 9. Print a sample card to verify the quality of printing. Refer to “Print a Test Card” on page 20 for more information. HINTS & TIPS • Avoid touching the printhead edge with your fingers. Contamination due to skin oils eventually can damage the printhead. • Avoid touching the printing edge of the printhead cartridge with any sharp objects that can permanently damage the printhead. • Use only the cleaning swab to clean the printhead. Other materials can stick to the printhead and cause damage. • Use a cleaning swab one time only. Discard it after you clean the printhead.

Run a cleaning card to clean debris from the inside of the printer and from the hopper rollers. The cleaning card can remove most contaminants from the printer. Run a cleaning card after every 250 cards processed by the printer, or every 6 months. Single Hopper 1. Prepare the printer for cleaning. A. Power on the printer. B. Unlock the printer, if necessary. C. Open the printer cover and remove the print ribbon cartridge. D. Close the cover. E. Open the input hopper and remove any unprinted cards. F. Open the cleaning card package and remove the cleaning card. G. Load the cleaning card in the input hopper. (Plan to clean the printer immediately. The cleaning card dries out if it is out of its package for more than a few minutes.) H. Close the input hopper and lock the printer, if necessary.

33 2. Use the LCD menu system to start the cleaning cycle. A. Begin when the printer displays Ready and the USER button shows steady green. Press the USER button. Suspended displays on line 1 of the LCD panel. B. Press the ENTER key to enter the menu system. C. Maintenance displays on line 2 of the LCD panel. Press the ENTER key to enter the Maintenance menu. D. Cleaning Card displays on line 2 of the LCD panel. Press the ENTER key to enter the Cleaning Card menu. E. Start displays on line 2 of the LCD panel. Press the ENTER key to start the cleaning process. F. Insert cleaning card displays on the LCD panel. Press the USER button to start the cleaning cycle.

34 System Maintenance The printer moves the card through the printer several times and ejects it into the output hopper. 3. Remove the used cleaning card. Wait a few minutes for the rollers to dry. 4. Prepare the printer for use. A. Unlock the printer, if necessary. B. Replace the cards in the input hopper. C. Install a new cleaning sleeve on the ribbon cartridge and remove the protective cover. Refer to “Load the Cleaning Sleeve” on page 23 for the steps to follow. D. Replace the ribbon cartridge and close the printer cover. Press down on the ridges on the front of the cover to latch it properly. Press the User button to return the printer to Ready. The printer is available to print cards again. E. Discard the used cleaning card and cleaning sleeve. HINTS & TIPS • Use the cleaning card and cleaning sleeve one time only. • Change the cleaning sleeve each time you clean the printer or change the print ribbon. If you are cleaning a system with a laminator, the cleaning card moves into the laminator after cleaning the printer and cleans the laminator rollers and card entry area. The cleaning card is ejected into the laminator output hopper. If the card light is blinking amber and there are cards in the input hopper, the printer’s configured cleaning count has been reached and it is time to clean the printer. The cleaning count is set in Printer Manager. Refer to the printer’s Installation and Administrator’s Guide for complete information about using Printer Manager.

35 Optional Multi-Hopper Cleaning a printer equipped with the optional multi‐hopper involves two steps: cleaning the printer and cleaning the hopper rollers. To start the cleaning process, refer to Prepare the Printer for Cleaning. Prepare the Printer for Cleaning 1. Power on the printer. 2. Unlock the printer and open the printer supplies access door. 3. Open the printer cover and remove the print ribbon cartridge. 4. Remove the cleaning sleeve from the ribbon cartridge. (The ribbon must remain installed on the ribbon cartridge.) 5. Replace the ribbon cartridge in the printer and close the cover. 6. Open the multi‐hopper door and remove any unprinted cards. 7. Open the cleaning card package, remove the cards, and insert the cleaning cards into the hoppers. (Plan to run the cleaning cards immediately. The cleaning cards dry out if they are out of the package for more than a few minutes.) 8. Close the multi‐hopper door and lock the printer. The front panel displays Ready and the USER light shows steady green. Continue with “Clean the Printer” on page 36.

1. Make sure that you have prepared the printer for cleaning. Refer to “Prepare the Printer for Cleaning” on page 35. 2. Press the USER button. Suspended displays on line 1 of the LCD panel. 3. Press the ENTER key. 4. Maintenance displays on line 2 of the LCD panel. Press the ENTER key to enter the Maintenance menu. 5. Cleaning Card displays on line 2 of the LCD panel. Press the ENTER key to enter the Cleaning Card menu. 6. Printer displays on line 2 of the LCD panel. Press the ENTER key.

37 7. Start displays on line 2 of the LCD panel. Press the ENTER key to start the cleaning process. 8. Insert cleaning card displays on the LCD panel. Press the USER button to start the cleaning cycle. The printer picks the cleaning card from hopper 2 (H2) and moves it through the printer several times. The used cleaning card is placed in the reject card tray. The printer returns to Ready when the cleaning cycle completes. Continue with Clean the Hopper Rollers. Clean the Hopper Rollers 1. Access the LCD menu system and enter the Cleaning Card menu. 2. Select the hoppers for cleaning. A. Press the down arrow key until Hopper displays on line 2 of the LCD panel. B. Press the ENTER key to enter the Hopper menu.

and H6. (Or, continue pressing down to select hoppers 1 through 6 to clean a hopper individually.) 3. Press the ENTER key to start the cleaning process. The printer moves the cleaning cards back and forth across the hopper rollers several times and then ejects the cleaning cards back into the hoppers. The printer returns to Ready when the cleaning cycle completes. To complete the cleaning process, refer to Prepare the Printer for Use. Prepare the Printer for Use 1. Unlock the printer and open the multi‐hopper door. 2. Remove the used cleaning cards from the hoppers. 3. Replace the unprinted cards in the input hoppers. 4. Open the printer supplies access door and the printer cover. Remove the print ribbon cartridge. 5. Install a new cleaning sleeve on the ribbon cartridge and remove the protective cover. Refer to “Load the Cleaning Sleeve” on page 23 for the steps to follow. 6. Replace the ribbon cartridge. 7. Close the printer cover. Press down on the ridges on the front of the cover to latch it properly. 8. Close the printer supplies access door. 9. Open the reject card tray and remove the used cleaning card.

39 10. Lock the printer. The printer returns to Ready and is available to print cards again. 11. Discard the used cleaning cards and cleaning sleeve. HINTS & TIPS • Use the cleaning cards one time only. • Change the cleaning sleeve each time you clean the printer or change the print ribbon.

41 Chapter 6: Troubleshooting This section helps you identify and fix basic issues that can occur during printing. Also refer to your printer’s Driver Guide or OpenCard manual for additional troubleshooting information. The section starts with an overview of card production and printer issues you may encounter: • Locate a Problem Within the Card Production System on page 42 • Locate a Problem with Basic Printer Functions on page 43 This section also describes troubleshooting for the following: • Installation Problems on page 44 • Card Printer Driver Problems on page 46 • Card Appearance on page 48 • Magnetic Stripe Problems on page 54 • Laminator Problems on page 56 • Card Jams on page 61 • Messages and Conditions on page 62

System For typical components of the system, refer to “Card Printer System Overview” on page 14. If any one of the following components does not work properly, printing cards can be affected. • The XPS Card Printer Driver Should you need to reinstall the Card Printer Driver to fix a problem, we recommend you download the latest version of the driver from http:// www.datacard.com. Select Support > Drivers & Downloads from the menu. Enter your printer model in the Enter Product Name or Number area, and click Go. • Card production software Card production software formats the types of data used to print cards. Make sure that the card production software features you use work with your printer. If you do not use card production software, make sure that the software you use supports the requirements for creating cards. If you use magnetic stripe data, use an application that saves text as text and not as a graphic. (For example, Microsoft Paint only saves graphic data, while Adobe Photoshop saves both graphic and text data.) Fonts and escapes require that text is sent from the application as text. • Printer plug‐in Card production software might require a printer plug‐in, which makes the data in the card production software available in the form the Card Printer Driver can use. • Other components of the system An ID or badge system usually includes a camera to take photos, and may include other capture devices for biometric data. The proper use and maintenance of these components is important to the quality of cards you produce.

43 Locate a Problem with Basic Printer Functions If the system is not working as expected, follow these steps in the order listed to isolate the source of the problem before you contact your service provider. 1. Make sure that the power cord is plugged in and the printer is powered on. 2. Does the printer power on and display Ready on the front panel within 1 minute? • If the printer powers on correctly, continue to step 3. • If the printer powers on but does not display Ready, the printer is not working properly. Request service for the printer. • If the printer does not power on, make sure that the power source is functioning by doing one of the following: • Remove the printer power cord from the outlet and connect it to another outlet. • Remove the power cord from the printer and connect it to another device, such as a light, and then connect it to the same outlet. If the power source is functioning, there is a problem with the printer. Request service for the printer. If the power source isn’t functioning, replace it and then begin with step 1. 3. Print a test card. Refer to “Print a Test Card” on page 20 for more information. • If the test card prints, the printer is working correctly. Continue to step 4. • If the test card does not print, the printer is not working correctly. Request service for the printer. 4. Connect the printer data cable, if necessary. Make sure that you use the same type of cable (USB or network) used when the printer was installed.

44 Troubleshooting 5. If you use the XPS Card Printer Driver, print a driver sample card. For the steps to follow, refer to your printer’s Driver Guide. • If the sample card prints, the printer and driver are working correctly. Continue to step 6. • If the sample card does not print, the printer and driver have a communication problem. Determine the cause of the problem and try the sample card again. If you are not using the Card Printer Driver, ask your service provider or software provider for assistance. 6. Print a card using your card production software. • If the card prints, your software is working successfully with the printer. Troubleshoot the card design. • If the card does not print, check the following: • In the application, is the correct printer selected in the Print Setup or Print dialog? • If the printer produced a blank card, review the page size or driver settings. If the card causes an error, the card might have a type of data the printer does not support. Installation Problems This section describes issues that prevent a successful installation and provides recommended solutions to those issues. Choose from the following topics: • USB Installation Troubleshooting on page 45 • Network Installation Troubleshooting on page 46

45 USB Installation Troubleshooting Problem Solution The cable is loose. Reconnect the USB cable to the ports on the PC and the printer. Power the printer off, and then back on. If the PC and printer still do not communicate, restart the PC. The data cable is damaged or frayed. Power off the printer. Replace the cable if you have a spare. Contact your service provider to order a new data cable. The system has a temporary communication problem. Check for the following: • USB extension cables can cause communication problems. The recommended USB cable is 6-ft. (2 meters) long. Make sure that the cable is rated for USB 2.0 data transmission. • If you are using a USB hub, a self-powered hub is recommended. The PC USB port does not communicate with the printer USB port. Power management on the PC has shut down USB communication. Open the Device Manager and the list of USB devices. Disable shutdown for each hub in the list. Restart the PC to make the changes take effect, if necessary. Hibernation on a laptop PC requires several moments to enable USB communication. Unplug the USB printer port and then connect it again. Replace the PC port or the PC. Contact your PC or port vendor if you need assistance.

Card Printer Driver Problems The Card Printer Driver and printer can have the following communication problems: • The Card Printer Driver does not detect the network‐connected printer on page 47. • The Card Printer Driver does not detect the USB‐connected printer on page 47. • Driver status or Windows print queue does not provide expected data on page 48. Problem Solution The network cable is loose. Reconnect the data cable to the network port and the printer. Restart the printer. The Status page of Printer Properties shows the printer is not available, but the printer shows Ready on the LCD panel. Follow your network troubleshooting procedures to isolate and test each component of the computer- to-printer communication link. Suggestions: • Verify the computer-to-network connection by accessing a network resource, such as a network drive. • The network administrator can test communication between a server and the printer. • Make sure that the user is logged on to the network. The printer is not configured with the correct network address Make sure that the server name or IP address is entered in the Port Settings or Configure Port dialog box on the computer. For more information about retrieving the printer’s IP address, refer to “Retrieve the Printer IP Address” on page 19. Make sure that Ready displays on the printer's LCD panel.

47 The Card Printer Driver does not detect the network- connected printer The Card Printer Driver does not detect the USB-connected printer Problem Solution The Printer Properties > Status tab shows the printer is not available. Make sure that you use the same type of data cable—USB or network—that was used when the printer was installed. You cannot switch the type of data cable after installation. Make sure that the current printer IP address is the same as the IP address on the Printer Properties > Ports tab. For more information about retrieving the printer’s IP address, refer to “Retrieve the Printer IP Address” on page 19. Message 500 displays after you send a card to print. If this happens often, consider switching from DHCP network addressing to static IP addressing. For more information about setting the Card Printer Driver network communication value, refer to the “Printer Manager” section of the card printer’s Installation and Administrator’s Guide. The network is not operating properly. Test the network using another device and fix or report network problems. To test the network, print to a different (paper) printer or verify the availability of network drives. The printer is not connected to the network, or the PC is not connected to the network. Make sure that both ends of the data cable are connected. Replace defective cables if needed. Problem Solution The Printer Properties > Status tab shows the printer is available, but Message 500 displays after you send a card to print. Make sure that you use the same type of data cable—USB or network—that was used when the printer was installed. You cannot switch the type of data cable after installation. Make sure that both ends of the data cable are connected. Replace a defective USB cable if needed.

expected data Card Appearance Card appearance problems can be caused by many different factors. Click the link below that best describes the card appearance issue on the printed card. • Something did not print on page 49 • Printing includes unexpected data on page 50 • The color printing has flaws on page 50 • The printing is too light on page 52 • The printing is too dark on page 52 • The monochrome printing has flaws on page 53 Problem Solution The Card Printer Driver sample card or magnetic stripe test cards do not print. Check the following: • Enable bidirectional support must be selected on Printer Properties > Ports tab to allow printing from the Card Printer Driver. • If Print directly to printer is selected in the Printer Properties > Advanced tab, clear the selection to allow printing of the Card Printer Driver sample cards. The Ribbon Low light on the printer and the Card Printer Driver status do not match. The percentage of ribbon remaining that causes the printer Ribbon Low light can be set using the Printer Manager FrontPanel printer setting. The driver displays the actual percentage of ribbon remaining and cannot be changed. As a result, the indicators may not be in agreement. A print job disappears from the print queue but does not print. The printer USB cable was disconnected after the application sent the job. Reconnect the cable and try the job again.

49 Something did not print Problem Probable Cause Solution Nothing is printed on the card. The Disable Printing option in the Card Printer Driver is set to All, Front, or Back. Open the Preferences > Layout > Advanced tab and change Disable Printing to Off. The print ribbon is loaded incorrectly. Remove the print ribbon and install it correctly. The page size was not set to ISO ID-1. Use your card production application to access the printer’s print setup and select ISO ID-1 for the page size. The correct page size is available after you select the printer. Color printing on top of a black background does not print on the card. The black panel of the ribbon is printing over the color panels. The printer uses the print ribbon panels in sequence; the Y panel prints first, then M, and so on. The black panel of the print ribbon is used last and prints over the color panels. For best results, change the 100% black background to a color near black, so that it prints using the YMC (color) panels of the print ribbon. Refer to “Elements of Card Design” in the printer’s Installation and Administrator’s Guide for more information about color printing.

The color printing has flaws Problem Probable Cause Solution Text that was intended for the magnetic stripe printed on the card instead. The magnetic stripe font was not applied to the text. Refer to “Magnetic Stripe Fonts” in the printer’s Driver Guide. The escape code was typed incorrectly. Refer to “Magnetic Stripe Escapes” in the printer’s Driver Guide. The text to encode was longer than one line. Reduce the font size to keep all text on one line. Several blank cards are ejected before the full card prints. The application uses the page size that is in effect when a card design document is created. Setting the page size after creating the document can cause errors. Use the page setup feature of the application to set the page size before creating the document. Consider creating a template for cards that opens at the correct page size. Problem Probable Cause Solution One or more lines appear on the card. The printhead is dirty or damaged. Clean the printhead. Refer to “Clean the Printhead” on page 30. One color panel is not aligned correctly with other color panels. The cards are slipping in the track. Run a cleaning card. Refer to “Run a Cleaning Card” on page 32. The cards are not the correct size for the printer. Use cards that meet the size requirement for the printer. Refer to “Cards” in your printer’s Installation and Administrator’s Guide for specifications. If you must use the cards you have, ask your system administrator for help.

51 Printing is blurred. The cards have a matte, not glossy, finish. Use cards that meet the requirements for the printer. Refer to “Cards” in your printer’s Installation and Administrator’s Guide for specifications. The rollers are dirty. Run a cleaning card. Refer to “Run a Cleaning Card” on page 32. The printhead is dirty. Clean the printhead. Refer to “Clean the Printhead” on page 30. The printed card has small unprinted areas. Unprinted cards have scratches. Handle cards carefully. Refer to “Card Quality Guidelines” in your printer’s Installation and Administrator’s Guide. Cards have embedded particles, an uneven surface, or the card edge has burrs. Use cards that meet the requirements for the printer. Refer to “Cards” in your printer’s Installation and Administrator’s Guide. The rollers are dirty or the card packaging contains debris. Run a cleaning card. Refer to “Run a Cleaning Card” on page 32. Part of the printed image is discolored. Cards have fingerprints or other dirt on them. Handle cards carefully. Refer to “Card Quality Guidelines” in your printer’s Installation and Administrator’s Guide. A signature panel is located on the other side of the card. Design the card to avoid printing photos over signature panel residue. The rollers are dirty or the card packaging contains debris. Run a cleaning card. Refer to “Run a Cleaning Card” on page 32. Use cards that meet the requirements for the printer. Refer to “Cards” in your printer’s Installation and Administrator’s Guide. Problem Probable Cause Solution

The printing is too dark Problem Probable Cause Solution Photos look faded. The image capture system needs adjustment. Color settings might not be optimal. Adjust color settings. Refer to the documentation for the image capture system, “Color Printing” in your printer’s Installation and Administrator’s Guide, and “Color Adjustment Tab” in your printer’s Driver Guide. The printing is very light. The ribbon is loaded incorrectly. Load the print ribbon correctly. Refer to “Load the Print Ribbon” on page 22. The card was previously printed and has topcoat on it. Print only new cards. Refer to “Cards” in your printer’s Installation and Administrator’s Guide. The printhead is not installed correctly. Contact your service provider for instructions to install the printhead correctly. The printhead power is too low. Log on to the Printer Manager as a WebAdmin. Open the Printer Settings > Print menu. Increase the YMCPower setting, and press the Set Current button to save your changes. Problem Probable Cause Solution The card shows wrinkles in darkly colored areas. The card includes very dark areas. Change the design to use smaller areas of dark color. The printhead is not aligned correctly. Contact your service provider. All color printing is darker than intended. Color adjustment is too dark. A change in the card stock you use can alter the appearance of printed cards. Change the color adjustment settings. Refer to “Color Printing” in your printer’s Installation and Administrator’s Guide, and “Color Adjustment Tab” in your printer’s Driver Guide.

53 The monochrome printing has flaws Problem Probable Cause Solution Text has broken (partly printed) characters. The monochrome (K) power setting is balanced to print both fine text and bar codes. If the card does not include a bar code, increase the monochrome intensity. If the card includes fine text and bar codes, change the text to improve printing. Refer to “Monochrome Printing” in the printer’s Installation and Administrator’s Guide. The text is formatted to print with color, and the card is being printed with monochrome ribbon. Contact your service provider. Format text to print black so that the text is not dithered. Printing is uneven or is missing in some areas. The monochrome (K) power setting is too low. The cards require a different setting. Increase the monochrome intensity. Find a balance between printing all card data and causing wrinkles. A black-and-white image prints using the color panels. The Windows Picture Print Wizard or Picture and Fax Viewer is printing the file. Many applications use the Windows tool to preview and print graphics. The tool does not render to true black and white. Use another application, such as ID software or Microsoft Word, to create the card.

To begin troubleshooting a magnetic stripe problem, first print a magnetic stripe test card from Printer Manager or the Card Printer Driver. For the steps to follow, refer to the “Printer Manager” section of the printer’s Installation and Administrator’s Guide or “Printing a Driver Sample Card” in the card printer’s Driver Guide. The printer uses the coercivity set using the LCD panel or in Printer Manager, and the data format set using Printer Manager. Problem Solution Cards are not loaded correctly. Load ISO cards with the magnetic stripe (back side) facing down and toward the right. Refer to “Load Cards” on page 21. Cards do not have a magnetic stripe. Load magnetic stripe cards in the input hopper. If the cards have a magnetic stripe, check the quality of the cards. Change card stock, if needed. The card has dirt or damage on the magnetic stripe. Encode and send a new card to print. If an error message displays indicating a magnetic stripe problem, run a cleaning card to clean the magnetic stripe head. Refer to “Run a Cleaning Card” on page 32. The magnetic stripe on the card is low- coercivity material and the High Coercivity setting is selected. To use the cards you have, select low-coercivity encoding. Refer to the Printer Manager “Printer Setting Menu” in the Installation and Administrator’s Guide for more information. To encode with high coercivity, obtain cards manufactured for high- coercivity encoding. Refer to “Print a Test Card” on page 20. Message 105 displays. The magnetic stripe on the card is high- coercivity material and the Low Coercivity setting is selected. To use the cards you have, select high-coercivity encoding. Refer to the Printer Manager “Printer Setting Menu” in the Installation and Administrator’s Guide for more information. To encode with low coercivity, obtain cards manufactured for low- coercivity encoding. The data for this job includes characters not allowed by the magnetic stripe format selected for the track. Cancel the current print job. Make sure that you know which characters are allowed on the track. Change the data to be encoded, and resend the print job. Refer to “Magnetic Stripe Design” in the printer’s Installation and Administrator’s Guide for more information.

55 The magnetic stripe data was sent in an encoding format not supported by the track. Review the encoding format setting for the tracks in Printer Manager. Refer to the Printer Manager “Printer Setting Menu” in the Installation and Administrator’s Guide. Make sure that the application is using the selected encoding format for the track. If the application and track are set to the same format, and the error message displays repeatedly, contact the application provider for assistance. The application sent track data for a track not supported by the magnetic stripe module. Verify the type of magnetic stripe option in the printer. If the printer label indicates a 3-track ISO module, you can send data for tracks 1, 2, and 3. If the printer label indicates a single-track JIS module, you can send data for track 1. The magnetic stripe option and cards must be capable of accepting and encoding each track of data sent by the card production software. Problem Solution

Problem Probable Cause Solution Smart cards don’t work after the overlay is applied. The Debow card option is selected. Make sure that the Debow card option in the Card Printer Driver is not selected. Refer to the printer’s Driver Guide for information about specifying the debow option. Cards are bowed too much. The Debow card option is not selected. Select the Debow card option in the Card Printer Driver. Refer to the printer’s Driver Guide. Debow time is not set correctly. Change the card debow time. Refer to the Printer Manager “Laminator” section of the printer’s Installation and Administrator’s Guide. The temperature is too high for the card stock used. Lower the laminator temperature for the overlay material. Refer to the Printer Manager “Laminate Type” section of the printer’s Installation and Administrator’s Guide. The card stock doesn’t work with the overlay. Switch to a different card stock. The patch comes off when the card is flexed. The temperature is too low for the overlay material. Increase the laminator temperature for the overlay material. Refer to the Printer Manager “Laminate Type” section of the printer’s Installation and Administrator’s Guide. A patch is stuck to the heated roller. Clean the laminator. Refer to "Clean the Laminator" on page A-13. If the problem continues to occur, contact your service provider.

57 There are scratches or particles under the patch. The inside of the printer is dirty. Clean the printer. Refer to “Run a Cleaning Card” on page 32. The supplies have debris on them. Store and handle supplies carefully. Keep supplies in the original packaging until you are ready to use them. There are repeating marks on the patch. The heated roller is dirty. Clean the laminator. Refer to "Clean the Laminator" on page A-13. If the problem continues to occur, contact your service provider. The patch doesn’t adhere to the trailing edge of the card. The overlay is wound incorrectly on the take- up spool. Process another card to allow the overlay material to reset itself. If it doesn’t, remove the cartridge and turn the take- up spool clockwise several turns. The patch is not centered between the long edges of the card. The overlay is not loaded correctly in the cartridge. Load the overlay material correctly. Refer to "Load Laminator Overlay Material" on page A-9. The laminator cartridge is not fully seated in the laminator. Make sure that the cartridge is seated in the laminator properly. The overlay material is wound unevenly on the supply roll. Process several cards to allow the overlay material to center itself. Align the edges of the overlay on the take-up spool. The laminator cartridge is damaged. Replace the laminator cartridge. The patch has wavy lines along the length of the card. The temperature for applying the overlay is set too high. Decrease the laminator temperature setting. Refer to the Printer Manager “Laminate Type” section of the printer’s Installation and Administrator’s Guide. The heated roller is damaged. Power down the system. Contact your service provider for assistance. The card has features, such as a smart card chip, that interfere with application of the overlay. Use the correct patch material for your card type. Refer to "Laminator Overlay Materials" on page A-6 for a description of overlay types. Problem Probable Cause Solution

The patch shows opaque areas at the leading edge of the card. The temperature for applying the overlay is too high. Decrease the laminator temperature setting. Refer to the Printer Manager “Laminate Type” section of the printer’s Installation and Administrator’s Guide. If the problem continues to occur, contact your service provider for assistance. The patch extends beyond one of the short edges of the card. There is slack in the overlay material. Process another card to allow the overlay material to reset itself. The overlay material is wound incorrectly on the take-up spool. Remove the laminator cartridge and turn the take-up spool clockwise several turns. The card or overlay registration settings are not correct. Contact your service provider for assistance. The patch is missing from the finished card. The supply spool is not positioned correctly in the cartridge. Make sure that the overlay is loaded correctly. Refer to "Load Laminator Overlay Material" on page A-9. The overlay was moved on the spool and the patch was used previously. Advance the overlay past the used area. If the problem continues to occur, contact your service provider. The Card Printer Driver Laminate card setting was set to Do not apply. Change the Laminate card setting to apply the overlay. Refer to the printer’s Driver Guide for information about specifying lamination settings. Problem Probable Cause Solution There are scratches in the topcoat. The inside of the printer is dirty. Clean the printer. Refer to “Run a Cleaning Card” on page 32. The supplies have debris on them. Store and handle supplies carefully. Keep supplies in the original packaging until you are ready to use them. Problem Probable Cause Solution

59 There are repeating marks in the topcoat. The heated roller is dirty. Clean the laminator. Refer to "Clean the Laminator" on page A-13. If the problem continues to occur, contact your service provider. The holographic topcoat shows irregular darker areas. The temperature for applying the holographic topcoat is too high. Decrease the laminator temperature for the overlay material. Refer to the Printer Manager “Laminate Type” section of the printer’s Installation and Administrator’s Guide. There are particles of holographic topcoat beyond the trailing edge of the card. The temperature for applying the holographic topcoat is too high. • Topcoat particles, or flash, can become attached to the card. Try to brush off the particles. • Clean the laminator. Refer to "Clean the Laminator" on page A-13. • Decrease the laminator temperature for the overlay material. Refer to the Printer Manager “Laminate Type” section of the printer’s Installation and Administrator’s Guide. Note: Reducing the temperature can reduce the number of particles, but does not eliminate them. The topcoat shows wavy lines along the length of the card. The temperature for applying the topcoat is too high. Decrease the laminator temperature for the overlay material. Refer to the Printer Manager “Laminate Type” section of the printer’s Installation and Administrator’s Guide. The topcoat shows opaque areas along a short edge of the card. The temperature for applying the topcoat is too high. Decrease the laminator temperature for the overlay material. Refer to the Printer Manager “Laminate Type” section of the printer’s Installation and Administrator’s Guide. If the problem continues to occur, contact your service provider for assistance. The topcoat is spotty, especially on the leading edge of the card. The overlay material is wound in the wrong direction on the take- up spool. Process another card to allow the overlay material to reset itself. If it doesn’t, remove the cartridge and turn the take-up spool clockwise several turns. Problem Probable Cause Solution

Printer Manager provides access to card design settings and additional troubleshooting tools. Printer Manager also allows you to perform advanced troubleshooting with the guidance of your service provider. Refer to “Printer Manager” in the printer’s Installation and Administrator’s Guide for more information. The hologram of the topcoat doesn’t appear on the card. The Card Printer Driver Laminate card setting is set to Do not apply. Change the Laminate card setting to apply the overlay. Refer to the printer’s Driver Guide for information about specifying lamination settings. Clear topcoat is installed in the cartridge. Remove the cartridge and change the overlay to the correct type. The overlay material is wound in the wrong direction on the take- up spool. Process another card to allow the overlay material to reset itself. If it doesn’t, remove the cartridge and turn the take-up spool clockwise several turns. The overlay is not loaded correctly in the cartridge. Remove the cartridge and reload the overlay. Refer to "Load Laminator Overlay Material" on page A-9. A long edge of the topcoat doesn’t stick to the card. The temperature of the heated roller is too low Increase the laminator temperature for the overlay. Refer to the Printer Manager “Laminate Type” section of the printer’s Installation and Administrator’s Guide. Print ribbon that includes a topcoat (T) panel is loaded in the printer. Change the print ribbon to one that doesn’t include a T panel. The cards do not meet specifications. Use a different supply of cards. The overlay material was wound in the wrong direction on the take-up spool. Process another card to allow the overlay material to reset itself. If it doesn’t, remove the cartridge and turn the take-up spool clockwise several turns. There is debris on the heated roller. Process several cards to see if the problem corrects itself. If it doesn’t, clean the laminator. Refer to "Clean the Laminator" on page A-13. Problem Probable Cause Solution

61 Card Jams The card did not reach the position for the next action, such as printing or ejecting the card. You usually can resolve the error by pressing the USER button so that the printer displays Ready. If the error persists, do the following to remove the card from the printer. 1. Unlock the printer, if necessary, and open the printer cover. 2. Remove the print ribbon cartridge.Turn the manual advance knob to move the jammed card until it is accessible from the rollers. 3. Remove the card. 4. Replace the ribbon cartridge and close the printer cover. Lock the printer, if necessary. 5. Press the USER button on the printer or click Retry in the message box. HINTS & TIPS Check the ribbon to make sure that it is not torn. Refer to “109: Print ribbon problem” on page 70 to repair or replace the ribbon, if needed. For laminator card jams, refer to "Clear Laminator Card Jam" on page A‐12.

When the printer cannot process the card sent, it issues a condition. The LCD panel on the front panel shows these conditions. If you use the XPS Card Printer Driver, the printer driver also displays the condition as a message on the PC. In a shared printer environment, messages can differ slightly from the messages and conditions described in this section. • Messages on the Printer LCD • Messages from the XPS Card Printer Driver on the PC on page 66 • Messages from Printer Manager on page 66 • Other Messages on page 66 Messages on the Printer LCD All messages are associated with a print job. The printer issues messages that focus on recovering from problems. • The printer displays a message number and a short description for each message. • If more than one message was issued, the next message displays after you correct the problem and press the USER button. • The lights on the front panel flash while messages display on the LCD panel. No. LCD Message User Light Supply Light Card Light Sound – Close and lock doors Color Cycle Off Off Error 100 Request not supported Amber Flash Off Off Error 101 Job could not complete Amber Flash Off Off Error 102 Card not in position Amber Flash Off Amber Flash Error 103 Printer problem Amber Flash Off Off Error 104 Critical problem Amber Flash Amber Flash Amber Flash Error 105 Magstripe data error Amber Flash Off Off Error 106 Magstripe data not found Amber Flash Off Amber Flash Error 107 Magstripe read data error Amber Flash Off Off Error

63 108 Magstripe read no data Amber Flash Off Amber Flash Error 109 Print ribbon problem Amber Flash Off Off None 110 Print ribbon out or missing Amber Flash Off Off Warning 111 Card not picked Amber Flash Off Amber Flash Warning 112 Card hopper empty Amber Flash Off Amber Flash Warning 113 Close cover to continue Amber Flash Off Amber Flash Attention 114 Cover opened during job Amber Flash Off Off Error 116 Magstripe not available Amber Flash Off Off Error 117 Reader not available Amber Flash Off Off Error 118 Print ribbon type problem Amber Flash Off Off None 119 Print ribbon not supported Amber Flash Off Off None 120 User paused the printer Amber Flash Off Off Warning 121 Print ribbon not identified Amber Flash Off Off None 122 Magstripe format problem Amber Flash Off Off Error 123 Insert new card side 1 up Amber Flash Off Amber Flash None 124 Insert same card side 2 up Amber Flash Off Amber Flash None 149 Option not installed Amber Flash Off Off Error 150 Print while unlocked Amber Flash Off Off Error 151 Failed to lock Amber Flash Off Off Error 152 Insert new card side 2 up Amber Flash Off Off Warning 153 Insert same card side 2 up Amber Flash Off Off Warning 170 Insert new card side 1 up Amber Flash Off Off Warning 171 Insert same card side 1 up Amber Flash Off Off Warning 172 Insert cleaning card Amber Flash Off Off Warning 173 Improper shutdown Amber Flash Off Off Warning No. LCD Message User Light Supply Light Card Light Sound

Green Flash Off Off Error 196 Laminator error critical Green Flash Amber Flash Green Flash Red Flash Error 197 Laminator entry card problem Green Flash Off Off Red Flash Error 198 L1 area card problem Green Flash Off Off Red Flash Error 199 L2 area card problem Green Flash Off Off Red Flash Error 200 Laminator exit card problem Green Flash Off Off Red Flash Error 201 L1 supply problem Off Amber Flash Off Red Flash Error 202 L1 supply out or missing Off Amber Flash Off Red Flash Warning 203 L1 supply type problem Off Amber Flash Off Red Flash Error 204 L1 supply not supported Off Amber Flash Off Red Flash Error 205 L1 supply not identified Off Amber Flash Off Red Flash Error 206 L2 supply problem Off Amber Flash Off Red Flash Error 207 L2 supply out or missing Off Amber Flash Off Red Flash Error 208 L2 supply type problem Off Amber Flash Off Red Flash Error 209 L2 supply not supported Off Amber Flash Off Red Flash Error 210 L2 supply not identified Off Amber Flash Off Red Flash Error

65 211 L1 heater problem Green Flash Off Off Red Flash Error 212 L2 heater problem Green Flash Off Off Red Flash Error 213 L1 heater sensor problem Green Flash Off Off Red Flash Error 214 L2 heater sensor problem Green Flash Off Off Red Flash Error 215 L1 heater roller problem Green Flash Off Off Red Flash Error 216 L2 heater roller problem Green Flash Off Off Red Flash Error 217 Debow problem Green Flash Off Off Red Flash Error 218 Impresser problem Green Flash Off Off Red Flash Error 219 Impresser sensor problem Green Flash Off Off Red Flash Error 220 Impresser heater problem Green Flash Off Off Red Flash Error 221 Bar code scanner problem Green Flash Off Off Red Flash Error 222 Firmware version mismatch Green Flash Off Off Red Flash Error 223 Laminator system mismatch Green Flash Off Off Red Flash Error No. LCD Message User Light Supply Light Card Light Laminator Light Sound

• The Card Printer Driver displays the same messages as those on the printer LCD panel. The messages that display on the PC provide additional information about the condition that caused the message and contain recovery instructions. Click the appropriate button in the message box to clear the message. • Messages display on the PC that sent the card print job. • If you cancel a job at the printer, the message is removed from the PC. Any additional messages for the canceled job (for example, for a broken ribbon) do not display on the PC. • Messages can display in the background, behind the application sending the card. On some operating systems, the message displays in the status bar. Click the blinking Explorer (folder) icon in the status bar to open the message. • If more than one message was issued, the next message displays after you close the current message. • If there is more than one card printer installed on the PC, messages display one at a time. The title bar of each message shows the printer name. • If there is more than one card printer installed on the PC and each has issued errors, the printer driver displays the messages received, even if you cleared the error at the printer. • The Card Printer Driver can issue messages that do not display on the printer LCD panel. Refer to “Driver‐Only Messages” on page 82 and “Driver SDK Messages” on page 84 for a list of these messages. Messages from Printer Manager Printer Manager issues messages that display in a web browser window. Click Continue in Printer Manager to continue working with the printer. Refer to “Printer Manager” in your printer’s Installation and Administrator’s Guide. Other Messages • The card production application you use also may display messages. • Other printers can cause messages if more than one model of card printer is installed.

67 Respond to Messages You can respond to printer messages using the printer front panel buttons or by clicking the appropriate response in the message box displayed by the Card Printer Driver on the PC. Printer Messages The following messages display on the printer LCD panel and in a message box on the PC that issued the card print job when you use the Card Printer Driver. 100: Request not supported The printer does not support the personalization being requested for the card. The card will be canceled. Change the card data to match the printer’s options and settings, or print to a printer that is configured to support the personalization being requested. Press the USER button on the printer, or click OK in the message box to clear the message. 101: Job could not complete The card took too much time to complete. The card will be canceled. Press the USER button on the printer, or click OK in the message box to clear the message. 102: Card not in position The card is not positioned in the printer correctly. 1. Open the printer and remove the ribbon cartridge. 2. Turn the knob to remove the card. 3. Replace the ribbon cartridge and close the printer. Press the USER button on the printer. In the message box, click Retry, or click Cancel to cancel the card.

The printer had an error. The card will be canceled. 1. Press the printer POWER button to power off the printer. 2. Press the POWER button again to power on the printer. Click OK in the message box to clear the message. 104: Critical problem The printer had a serious error. The card will be canceled. 1. Press the printer POWER button to power off the printer. 2. Request service. The system must remain powered off. Click OK in the message box to clear the message. 105: Magstripe data error The printer failed to verify that the correct magnetic stripe data was written on the card. 1. Make sure that you are using magnetic stripe cards that match the printer settings. 2. Make sure that the cards are placed in the printer correctly. Press the USER button on the printer. In the message box, click Retry, or click Cancel to cancel the card. HINTS & TIPS • The card might have been turned the wrong way. • The card might not have a magnetic stripe.

69 106: Magstripe data not found The printer did not find magnetic stripe data on card. 1. Make sure that you are using magnetic stripe cards that match the printer settings. 2. Make sure that the cards are placed in the printer correctly. Press the USER button on the printer. In the message box, click Retry, or click Cancel to cancel the card. HINTS & TIPS • The card might not match printer settings or the data sent. • Ask the system administrator to verify that the card, the data, and the printer settings match. 107: Magstripe read data error The printer failed to read the magnetic stripe data from the card. The card will be canceled. 1. Make sure that you are using magnetic stripe cards that match the printer settings. 2. Make sure that the cards are placed in the printer correctly. Press the USER button on the printer, or click OK in the message box to clear the message. HINTS & TIPS • The data might use a different format than the current printer setting. • Ask the system administrator to verify that the card, data, and printer settings match.

The printer did not find any magnetic stripe data on card. The card will be canceled. 1. Make sure that you are using magnetic stripe cards that match the printer settings. 2. Make sure that the cards are placed in the printer correctly. Press the USER button on the printer, or click OK in the message box to clear the message. HINTS & TIPS • The card might have been turned the wrong way. • The card might not have a magnetic stripe. 109: Print ribbon problem The print ribbon is not moving properly. 1. Open the printer and remove the ribbon cartridge. 2. Reposition, repair, or replace the ribbon and advance the repaired area one full turn. 3. Replace the ribbon cartridge and close the printer. Press the USER button on the printer. In the message box, click Retry, or click Cancel to cancel the card. 110: Print ribbon out or missing The printer does not have usable ribbon. To complete the current card: 1. Open the printer and remove the ribbon cartridge. 2. Install a new ribbon and cleaning roller. 3. Replace the cartridge and close the printer. Press the USER button on the printer. In the message box, click OK, or click Cancel to cancel the card. HINTS & TIPS Used ribbon has negative images of printed data. To keep the data confidential, follow your company policy to discard used ribbon.

71 111: Card not picked The printer did not pick a card. To complete the current card: For printers with an input hopper, open the input hopper, add or reposition cards, and close the hopper. For printers with single card feed, push the card in until the printer picks it. Press the USER button on the printer. In the message box, click OK, or click Cancel to cancel the card. 112: Card hopper empty The printer did not detect cards in the input hopper. Add cards to the input hopper. Press the USER button on the printer. In the message box, click OK, or click Cancel to cancel the card. 113: Close cover to continue The printer cover must be closed to print. Push down on the cover to latch it. Press the USER button on the printer. In the message box, click OK, or click Cancel to cancel the card. HINTS & TIPS Make sure that the ribbon cartridge is installed properly with the cartridge handle even with the edges of the printer. 114: Cover opened during job The printer cover was opened while printing. Push down on the cover to latch it. Press the USER button on the printer. In the message box, click Retry, or click Cancel to cancel the card. HINTS & TIPS Make sure that the ribbon cartridge is installed properly with the handle even with the edges of the printer.

The printer does not have a magnetic stripe option. The card will be canceled. Remove magnetic stripe data from the card or use a printer that has a magnetic stripe option installed. Press the USER button on the printer, or click OK in the message box to clear the message. HINTS & TIPS To remove magnetic stripe data, you or your system administrator may need to: • Clear a check box in the card production application. • Change the font from Mag Track x XPS Card Printer to a printable font such as Arial, Verdana, or Calibri. Refer to “Magnetic Stripe Fonts” in your printer’s Driver Guide. 117: Reader not available The printer does not support the personalization being requested for the card. The card will be canceled. Change the card data to match the printer’s options and settings or print to a printer that is configured to support the personalization being requested. Press the USER button on the printer, or click OK in the message box to clear the message. HINTS & TIPS To remove the reader request, you or your system administrator may need to clear a check box in the card production application.

73 118: Print ribbon type problem The printer cannot use the ribbon installed. The card will be canceled. Use ribbon designed for this printer. Press the USER button on the printer, or click OK in the message box to clear the message. HINTS & TIPS • Purchase ribbon from your dealer or authorized reseller. • Check the Datacard website for newer firmware that supports new ribbon types. 119: Print ribbon not supported The printer cannot use the ribbon installed. The card will be canceled. Use ribbon designed for this printer. Press the USER button on the printer, or click OK in the message box to clear the message. HINTS & TIPS • Purchase ribbon from your dealer or authorized reseller. • Check the Datacard website for newer firmware that supports new ribbon types. 120: User paused the printer The printer was paused while printing. To complete the current card press the printer’s USER button. In the message box, click OK to clear the message and complete the current card, or click Cancel to cancel the card. HINTS & TIPS • If the user pressed the USER button for several seconds, the card has been canceled. • If this message occurs often, ask your system administrator to set the button sensitivity to a lower value.

The printer cannot use the ribbon installed. The card will be canceled. Use ribbon designed for this printer. Press the USER button on the printer, or click OK in the message box to clear the message. HINTS & TIPS Ask your dealer or authorized reseller for a replacement ribbon. 122: Magstripe format problem The magnetic stripe data sent does not match the format set in the printer. The card will be canceled. Press the USER button on the printer, or click OK in the message box to clear the message. 123: Insert new card side 1 up 1. Insert a new card in the printer with side 1 facing up. 2. If the card is not immediately picked, press the printer’s USER button or click OK. Click Cancel in the message box if you want to cancel the card. 124: Insert same card side 2 up 1. Take the card from the printer. 2. Turn the card over end to end so side 2 is facing up. 3. Insert the card in the printer. 4. If the card is not immediately picked, press the printer’s USER button or click OK. Click Cancel in the message box if you want to cancel the card.

75 149: Option not installed The printer does not support the personalization being requested for the card. The card will be canceled. Change the card data to match the printer’s options and settings, or print to a printer that is configured to support the personalization being requested. Press the USER button on the printer, or click OK in the message box to clear the message. HINTS & TIPS In the card format, don’t include references to hardware that cannot be accessed by the system. For more information, refer to your ID software documentation or ask your system administrator. 150: Print while unlocked The printer is unlocked. The card will be canceled. Make sure that all access doors are closed securely and locked. Click OK in the message box to clear the message. 151: Failed to lock An attempt to lock the printer failed. The card will be canceled. 1. Make sure that all access doors are closed securely. 2. Try locking the printer again. Click OK in the message box to clear the message. 152: Insert new card side 2 up 1. Turn a new card over end to end so side 2 is facing up. 2. Insert the card in the printer. 3. If the card is not immediately picked, press the printer’s USER button or click OK. Click Cancel in the message box if you want to cancel the card.

1. Take the card from the printer and turn it over end to end so side 2 is facing up. 2. Insert the card in the printer. 3. If the card is not immediately picked, press the printer’s USER button or click OK. Click Cancel in the message box if you want to cancel the card. 170: Insert new card side 1 up 1. Insert a new card in the printer with side 1 facing up. 2. If the card is not immediately picked, press the printer’s USER button or click OK. Click Cancel in the message box if you want to cancel the card. 171: Insert same card side 1 up 1. Take the card from the printer and turn it over end to end so side 1 is facing up. 2. Insert the card in the printer. 3. If the card is not immediately picked, press the printer’s USER button or click OK. Click Cancel in the message box if you want to cancel the card. 172: Insert cleaning card 1. Insert cleaning card. 2. If the card is not immediately picked, press the printer’s USER button or click OK. Click Cancel in the message box if you want to cancel the cleaning card. 173: Improper shutdown Always use the power button to power off the printer. Click OK in the message box to clear the message.

77 Laminator Messages The following messages display on the printer LCD panel when you are using a laminating system. They also display in a message box on the PC that issued the card print job. 177: Laminator not available The printer and laminator cannot communicate. The card will be canceled. 1. Make sure the data cable from the laminator to the printer is securely plugged in. 2. Press the printer Power button to power off the system. 3. Press the Power button again to power on the system. 196: Laminator error critical The laminator has encountered a critical error. The card will be canceled. 1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off. 197: Laminator entry card problem The card is not where it should be in the laminator. 1. Open the laminator. 2. Turn the knob to remove the card. 3. Close the laminator. 198: L1 area card problem The card is not where it should be in the laminator. 1. Open the laminator and remove the L1 supply cartridge. 2. Turn the knob to remove the card. 3. Replace the supply cartridge and close the laminator.

The card is not where it should be in the laminator. 1. Open the laminator and remove the L2 supply cartridge. 2. Turn the knob to remove the card. 3. Replace the supply cartridge and close the laminator. 200: Laminator exit card problem The card is not where it should be in the laminator. 1. Open the laminator. 2. Turn the knob to remove the card. 3. Close the laminator. 201: L1 supply problem The L1 supply is not moving properly. To try another card: 1. Open the laminator and remove the L1 cartridge. 2. Reposition, repair, or replace the supply and advance the repaired area one full turn. 3. Replace the cartridge and close the laminator. 202: L1 supply out or missing The laminator does not have usable supplies. 1. Open the laminator. 2. Replace the supply. 3. Close the laminator. 203: L1 supply type problem The laminator cannot use the supply installed. Use supplies designed for this laminator. 204: L1 supply not supported The laminator cannot use the supply installed. Use supplies designed for this laminator.

79 205: L1 supply not identified The laminator cannot use the supply installed. Use supplies designed for this laminator. 206: L2 supply problem The L2 supply is not moving properly. To try another card: 1. Open the laminator and remove the L2 cartridge. 2. Reposition, repair, or replace the supply and advance the repaired area one full turn. 3. Replace the cartridge and close the laminator. 207: L2 supply out or missing The laminator does not have usable supplies. 1. Open the laminator. 2. Replace the supply. 3. Close the laminator. 208: L2 supply type problem The laminator cannot use the supply installed. Use supplies designed for this laminator. 209: L2 supply not supported The laminator cannot use the supply installed. Use supplies designed for this laminator. 210: L2 supply not identified The laminator cannot use the supply installed. Use supplies designed for this laminator. 211: L1 heater problem The laminator has encountered a critical error. The card will be canceled. 1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off.

The laminator has encountered a critical error. The card will be canceled. 1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off. 213: L1 heater sensor problem The laminator has encountered a critical error. The card will be canceled. 1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off. 214: L2 heater sensor problem The laminator has encountered a critical error. The card will be canceled. 1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off. 215: L1 heater roller problem The laminator has encountered a critical error. The card will be canceled. 1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off. 216: L2 heater roller problem The laminator has encountered a critical error. The card will be canceled. 1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off. 217: Debow problem The laminator has encountered an error in the debow area. 1. Remove the card. 2. Press the printer Power button to power off the system. 3. Press the printer Power button again to power on the system. 4. If the problem occurs again, request service.

81 218: Impresser problem The laminator has encountered a critical error. The card will be canceled. 1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off. 219: Impresser sensor problem The laminator has encountered a critical error. The card will be canceled. 1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off. 220: Impresser heater problem The laminator has encountered a critical error. The card will be canceled. 1. Press the printer Power button to power off the system. 2. Request service. The system must remain powered off. 221: Bar code scanner problem 1. Open the laminator and remove the L1 cartridge. 2. Verify the supply has bar codes printed on it. 3. Replace the cartridge and close the laminator. 4. Try the card again. 5. If the problem occurs again, request service. 222: Firmware version mismatch The printer and laminator firmware versions are not compatible. The system cannot laminate cards until the firmware has been updated. Update both the printer and laminator to the latest firmware versions. 223: Laminator system mismatch The printer and laminator are not compatible. The laminator is not supported by your printer model. Contact your service provider for the correct laminator model.

The computer cannot communicate with the printer. To complete the current card: 1.  Make sure that the printer is powered on and in the Ready state. 2. Make sure the printer is connected to the computer using a USB or network cable, but not both. When the printer is ready, click OK. Click Cancel if you want to cancel the card 501: The printer connection was lost The computer lost communications with the printer during printing. The card will be canceled. 1. Make sure the printer is powered on. 2. Make sure the printer connection to the computer is secure. Click OK to clear the message. 502: The card data is missing or is not usable The printer driver has detected invalid or missing data. The card will be canceled. Make sure the data being sent is formatted properly and matches the options and settings in the printer. Click OK to clear the message. 504: The card data is missing or is not usable The printer driver has detected invalid or missing data. The card will be canceled. Make sure the data being sent is formatted properly and matches the options and settings in the printer. Click OK to clear the message.

83 505: USB communication issue An important driver component is not running. The card will be canceled. 1. Restart the computer. The component should start automatically. 2. If this message is displayed after restarting, notify your printer support contact. Click OK to clear the message. 506: A card is currently processing The printer is busy processing an interactive job. The card will be canceled. Wait until the current card is complete and then try again. Click OK to clear the message. 507: The printer is unlocked The printer must be locked to print. To complete the current card make sure that all access doors are closed securely and locked. Click OK to clear the message, or click Cancel to cancel the card. 508: The printer is shutting down The printer is shutting down or resetting. The card will be canceled. When printer is powered back on, try again. Click OK to clear the message. 509: The printer is offline or suspended The printer must be online to print. To complete the current card press the printer’s USER button until the printer returns to the Ready state. Click OK to clear the message, or click Cancel to cancel the card.

The printer must be locked to resume printing. Make sure that all access doors are closed securely and locked. Click OK to clear the message, or click Cancel to cancel the card. Driver SDK Messages The following messages are issued when you use the Card Printer Driver Software Development Kit (SDK) to define your card printing. The messages are returned by the SDK to the application that sent the print job. These messages do not display on the printer LCD panel or in a message box on the PC that sent the job. 511: Cannot lock or unlock the printer. Locks are not installed. Severity: Critical 512: Cannot lock or unlock the printer. The password is incorrect or invalid. Severity: Critical 513: Cannot lock or unlock the printer. The printer is busy. Severity: Notice 514: Cannot lock or unlock the printer. The cover is open. Severity: Notice 515: Failed to lock or unlock the printer. The locks did not function. Severity: Critical 516: Timeout expired before bar code could be read. Severity: Notice 517: Wrong printer job ID. Severity: Critical

A-1 Appendix A: CLM Laminator This appendix provides information about the optional CLM laminator that you can add to your system at the time of purchase or later, as a field upgrade. About the Laminator System A laminator system consists of a CD series card printer and a CLM laminator. The system can print cards and apply an overlay material on the front and back of the card for increased durability and security. Using an overlay material with holographic or other transparent images also improves the security of the card. These materials are tamper evident, making it difficult to reproduce or modify a card. Your laminator may look different from the one shown in the illustrations, based on the options installed. The information described in this appendix applies to all CLM laminators. Laminator Printer

Use the following information to become familiar with the laminator. Laminator Back and Left Side Printer Mounting Pins Align the printer with the laminator. Printer Mounting Lock Secures the printer to the laminator. Laminator Status Light Shows the status of the laminator. Refer to "Laminator Status Light" on page A-3. Card Entry Area Receives the card from the printer and places it into position for laminating. Reject Card Tray Unfinished cards or cards not processed properly are placed in the reject card tray. Laminator Power Connection Provides a plug-in connector for the laminator power supply. Card Entry Area Laminator Power Connection Printer Mounting Lock Reject Card Tray Printer Mounting Pins Laminator Status Light Printer Mounting Pin