Sharp MX-2640N Technical Manual

FEBRUARY 2016 (AU/NZ) CONTENT Product Specification 2 Updated EEPROM Handling Procedure 35 Peripheral Specification 4 HDD Replacement Procedure 36 Product Options 5 MX-EB12N Mirroring Kit 38 Consumables 7 SD Card Replacement Procedure 42 Initial Setup 9 CF Card Replacement Procedure 43 Colour Calibration 12 Firmware & Print Driver Revision 44 Updated Maintenance 14 Test Simulation 45 Updated Operating System Support 18 Updated Trouble Codes 52 Electrical 19 Image Send Comm. Error Codes 55 Wireless LAN Setup 20 Sensor Location 61 Firmware Upgrade 25 Jam Cause Codes 63 Firmware Recovery 29 Repair Hints 65 Updated E-Manual Update 31 Document Reference 70 Watermark Update 33 Notes 71

Max. A3 Printed Paper Size: Tray : A3-A5R, Bypass : A3W-A5R; Long Paper (Max. 1200mm x 320mm) Standard Paper Capacity: 600 (500-sheet x 1, 100-sheet Multi bypass) Maximum Paper Capacity: 6600 (100-sheet Multi bypass, 500-sheet x 1, 1150 + 850 tandem, 3500 LCC) Paper Weight: Tray : 60g/m2-220g/m2 Bypass : 55g/m2-300g/m2 Output Capacity: 400-sheet (centre: STD) Opt: MX-TR13N 100-sheet right tray Warm-up Time: 18sec or less Operation Panel: 10.1” Colour WVGA Resolution: 9,600 (equivalent) x 600 dpi (Copy), 9,600 (equivalent) x 600 dpi or 1200x1200dpi (Printer) Memory: SD Card: 4 GB (STD), CF Card 8GB (STD), HDD Capacity: 320GB Duplex: STD (60g/m2-220g/m2) Dimensions (WDH): 608 x 659 x 834 mm 608 x 681 x 834 mm Weight: Approx. 76 kg Average Monthly Volume: 15-30K, Max 50K 15-45K, Max 60K 20-50K, Max 75K ENVIRONMENTAL: Power Consumption: Max. 1.84kW TEC Value (Measured): 1.96 kWh 2.17 kWh 3.17 kWh Noise (Measured): Operating: 54db, (Max 68db), Operating: 55db, (Max 69db), Operating: 56db, (Max 70db), COPIER SPECIFICATION: Copy Speed (Max.): 26 ppm (A4), 14 ppm (A3) 31 ppm (A4), 15 ppm (A3) 36 ppm (A4), 17 ppm (A3) E-Sort / SOPM: Yes / Yes (Colour and B/W) First Copy Time (OC): B/W: 5.9sec, Col 8.1sec B/W: 5.8sec, Col 7.9sec B/W: 5.2sec, Col 6.8sec First Copy Time (RSPF): B/W: 9.1sec, Col 11.6sec B/W: 9.1sec, Col 11.6sec B/W: 8.1sec, Col 10.6sec Continuous Copy: Max 999 Scan Resolution: Colour: 600 x 600 dpi, B/W: 600 x 300 dpi (Original Cover only) 600 x 400 dpi / 600 x 600 dpi Zoom Range: 25 - 400% (RSPF 25 - 200%) Tandem Copy: Supported (with MX-2640/3140/3640N series only) DOCUMENT FEEDER: Type: STD: RSPF Original Capacity: Max 100 sheets (80 g/m2) Max Replacement Speed: Copy Mode: 50 opm (B/W), 36 opm (Colour) Image Send Mode: 50 opm (B/W), 50 opm (Colour) DOCUMENT FILING: Capacity: Up to 10GB (Quick Folder) + 95GB (Main/Custom Folder) Quick/Main Folder: Quick Folder: Max: 10,000 pages or 1000 files Main/Custom: Max. 20,000 pages or 3,000 files User Registrations: 1000 Preview Thumbnails: Supported (includes Advanced Edit Mode)

26 ppm (A4), 14 ppm (A3) 31 ppm (A4), 15 ppm (A3) 36 ppm (A4), 17 ppm (A3) PDL (Emulation): STD: PCL6, Adobe® PostScript®3, Opt: XPS [MX-PUX1]] Interface: USB2.0, 10Base-T / 100Base-TX / 1000BaseT, Wireless LAN Protocol: TCP/IP (IPv4, IPv6), IPX/SPX (Netware), Ether Talk Supported OS: Windows® XP*/ Vista*, Windows® 7*, Windows® 8*/8.1*, Windows® 10* Windows® Server 2003* / 2008* / 2008R2 / 2012 / 2012R2 (*32/64bit). Mac OSX 10.4.x, 10.5.x, 10.6.x, 10.7.x, 10.8.x, 10.9.x, 10.10.x, 10.11.x XPS - Windows Vista only (Opt: MX-PUX1) Bundled Utility Software Status Monitor USB Direct Print (Pull): STD: JPEG, TIFF, PRN, PCL.PDF, Encrypted PDF & PS: XPS: MX-PUX1 is required. Tandem Print: Supported (with MX-2640/3140/3640N series only) Pantone Colour (LUT):: Supported Airprint Support: Yes (from July 2013 R/C firmware) Google Cloud Print: Supported (Special ROM only) Sharpdesk Mobile: Supported SCANNER [IMAGE SEND]: Type: STD: Colour Resolution: 100, 150, 200, 300, 400, 600 dpi Format: Mono: TIFF, XPS, PDF, PDF/A & Encrypted PDF, Colour: TIFF, JPEG, XPS, PDF, PDF/A & Encrypted PDF, Opt: MX-EB11 Compact PDF Destination: Desktop (Sharpdesk), FTP, E-Mail, SMB Folder, USB Memory, HDD, TWAIN / WIA compliant, I-Fax (SMTP) User Registrations: Max 500 (one touch), 500 (group) Bundled Utility Software: Network Scan Tool, Sharpdesk v3.3 (1 license) WIRELESS LAN: Requirement: STD Compliant Regulation: IEEE802.11n/g/b Transmission Method: IEEE802.11n/g: OFDM, IEEE802.11b: DSSS Access Mode: Infrastructure mode, Software AP mode Security: WEP, WPA Personal, WPA Enterprise*, WPA2 Personal, WPA2 Enterprise* * Not applicable to Software AP mode Center Frequency/ Channel: IEEE802.11 n/g/b: 2.4 GHz / 1-13ch Transmission Rate: IEEE802.11n max 150M bps, IEEE802.11g max. 54M bps, IEEE802.11b max 11 M bps FACSIMILE: Requirement: Opt: MX-FX11 Communication Formula: Super G3 Transmission Speed: 2sec.range(Super G3/JBIG) 6sec.range(G3/ECM) Communication Line: PSTN Dial Registration: Max 2000 Compression: MH,MR,MMR,JBIG Inbound Routing: Yes (TIFF, XPS & PDF Format) PC Fax: Yes (For Windows only)

Paper capacity (80 g/m2): 3500 sheets Paper size: A4, B5 Paper weight: 60-105 g/m2 MXFN10 – SADDLE FINISHER Paper size:- Non offset Offset/Staple Saddle A3W to A5 A3 to B5 A3, A4R, B4 Paper capacity (80 g/m2): Upper Tray Saddle Tray 1,000 sheets (up to A4), 500 sheets (up to A3W) 1–5 sheets: 20 sets, 6–10 sheets: 15 sets, 11–15 sheets: 10 sets Stapling capacity: Upper Tray Saddle Stitch 50 sheets (up to A4), 25 sheets (up to A3) 15 sheets - (Booklet Front cover up to 256gsm) Staple position: 3 locations (front, rear, or both) Punch Unit: Opt: MX-PNX5A/B/C/D Power requirements: Supplied by main unit MXFN17 – INNER FINISHER Paper size:- Non offset Offset/Staple A3W to A5 A3 to B5 *2 Paper capacity (80 g/m2): 500 sheets (up to A4), 250 sheets (up to A3W) Stapling capacity: 50 sheets (up to A4), 30 sheets (up to A3) Staple position: 3 locations (front, rear, or both) Punch Unit: Opt: MX-PN11A/B/C/D Power requirements: Supplied by main unit Note: The above specification details are for guidance only -Please refer to the Peripheral Service Manual for detailed paper type and weight specifications.

(R) MX-LC11 LCC (3500 sheet A4) MX-PF10 Barcode Font MX-DE13 2 x 500 sheet Desk MX-DE14 3 x 500 sheet Desk MX-DE12 1 x 500 sheet Desk MX-KB11N Keyboard MX-LT10 Long Paper Feed Tray MX-DE20 1 x 500, 1 x 2000 sheet Tandem Desk MX-AMX1 Application Integration Module MX-AMX2 Application Communication Module MX-AMX3 External Account Module MX-UN01A / UN05A Sharp OSA-Network Scanner Tool (1 or 5 license kit) MX-UN10A / UN50A Sharp OSA-Network Scanner Tool (10 or 50 license kit) MX-UNHA Sharp OSA-Network Scanner Tool (100 license kit) MX-FR41U Data Security Kit MX-FX11 Fax Expansion MX-FWX1 Internet Fax Kit MX-EB11 PDF Compression Kit MX-AM10 Web Browsing Kit MX-EB12N Mirroring Kit (HDD) MX-RB10N Paper Pass Unit MX-FN10 Saddle Finisher MX-PNX5A/B/C/D Hole Punch

Cannot install with MXDE13/14/20 MX-DE13 Stand/500x2 sheet paper drawer Cannot install with MXDE12/14/20 MX-DE14 Stand/500x3 sheet paper drawer Cannot install with MXDE12/13/20 MX-DE20 Stand/500x1 & 2000 tandem sheet paper drawer Cannot install with MXDE12/13/14 MX-LC11 3,500 sheets large capacity tray MX-TR13N Exit tray unit MX-LT10 Long paper feeding tray For Main Unit Bypass Tray only MX-RB10N Paper pass unit N MX-FN10 Saddle finisher Requires MXRB10N MX-PNX5 Punch module (A: 2, B: 3, C: 4, D: 4 wide) For MXFN10 MX-FN17 Inner finisher MX-PN11 Punch module (A: 2, B: 3, C: 4, D: 4 wide) For MXFN17 MX-PUX1 XPS expansion kit MX-PF10 Barcode font kit MX-FX11 Facsimile expansion kit MX-FWX1 Internet-Fax expansion kit AR-SU1 Stamp unit MX-EB11 PDF compression kit MX-EB12N Mirroring kit N MX-AM10 Web browsing kit MX-KB11N Keyboard unit N MX-AMX1 Application integration module MX-AMX2 Application communication module MX-AMX3 External account module MX-FR41U Data security kit (Commercial version) MX-USX1 Sharpdesk Additional license kit (1 license) MX-USX5 Sharpdesk Additional license kit (5 licenses) MX-US10 Sharpdesk Additional license kit (10 licenses) MX-US50 Sharpdesk Additional license kit (50 licenses) MX-USA0 Sharpdesk Additional license kit (100 licenses) MX-UN01A Sharp OSA-Network Scanner Tool (1 license) ** Discontinued; MX-AMX2 is required: MX-UN05A Sharp OSA-Network Scanner Tool (5 licenses) MX-UN10A Sharp OSA-Network Scanner Tool (10 licenses) MX-UN50A Sharp OSA-Network Scanner Tool (50 licenses) MX-UN1HA Sharp OSA-Network Scanner Tool (100 licenses)

(A4 @ 5%) 24k MX-36GTCA Cyan Toner Cartridge (A4 @ 5%) 15k MX-36GTMA Magenta Toner Cartridge (A4 @ 5%) 15k MX-36GTYA Yellow Toner Cartridge (A4 @ 5%) 15k PROCESS UNIT: MX-36GVBA Black Developer 120k* 135k* 150k* MX-36GVSA Colour Developer Kit (CMY) 120k* 120k* 120k* MX-36GUSA Drum Unit (Complete):- BK:120k* CL: 120k* BK:135k* CL: 120k* BK:150k* CL: 120k* MX-36GRSA OPC Drum MX-230MK Main Charge Kit:-  Main charge unit  Cleaning blade AR  Cleaning gum AS MX-230CU PTC Kit:-  PTC unit. 200k 200k 200k MX-230HB Waste Toner Collector:-  Includes LSU cleaner x 2 50k 50k 50k MX-361FL Ozone Filter Kit  Ozone filter. 300k 300k 360k FUSING UNIT: MX-361FB Fusing Belt Kit:-  Fusing belt.  Meandering Suppress collar x 2. 300k 300k 360k MX-230LH Pressure Roller Kit:-  Fusing roller.  Pressure roller. 200k 200k 240k MX-360WB Web Cleaning Kit:-  Web roller.  Web guide axis x 2.  Web pressure roller.  Web pressure roller bearing x 2. 200k 200k 200k TRANSFER UNIT: MX-230B1 Primary Transfer Belt Kit 200k 200k 240k MX-230TL Primary Transfer Blade Kit 200k 200k 240k MX-230B2 Secondary Transfer Belt Kit 300k 300k 360k

5000 staples (x 3) AR-SC3 Saddle Staple Cartridge (for MXFN10 Saddle Finisher) 2000 staples (x 3) AR-SV1 Stamp Cartridge (for AR-SU1 Stamp Unit) 2 cartridges SERVICE ROTATION: MX-230U1 Primary Transfer Belt Unit For Service Rotation MX-230U2 Secondary Transfer Belt Unit MX-361FU Fusing Unit 230V Notes: * The consumable life is specified by 840K rotations therefore, the page count life indicated above is for approx. guidance only. Also, the consumable life may vary, depending on the document density, temperature, humidity and machine operation.

Toner Installation must be performed after Auto Developer Adjustment is completed. **For optimum image quality & performance, it is recommended to setup & install developer at the customer site. Clean LSU Dust Proof Glass. TONER INSTALLATION & REPLENISHMENT Install CMYK Toner Cartridges Caution: DO NOT open any Exterior Cover, Power OFF/ON or enter Simulation Mode during Initial Toner Replenishment. PRODUCT ACTIVATION & FIRMWARE UPGRADE Activation of Optional Product(s):- System Settings – Administrator Mode – Product Key. Sim 22-05 Check Firmware version(s):- Upgrade to latest version. INITIAL SETUP Sim 26-01 Right Tray Installation Yes/No. Sim 26-02 LCC Installation (Paper Size):- A4. Sim 26-06 Machine Destination. Sim 26-35 Set Multi Error Counter Set to 1 (Multi Count). Sim 26-50 Long Paper Support (up to 1200mm), 0 = Disable, 1 = Enable. Sim 26-52 Non Printed Paper Counter Set-up. Sim 55-03 Process Mixed Size Pages (orientation) when Printing in Duplex:- SSW 3-6, 0 = Disable, 1 = Enable. Sim 55-03 Toner Remain Status Display: SSW 22-5, 0 = Disable, 1 = Enable. System Settings: Adjust Date/Time (Inc. Daylight Saving setting). Keyboard Language Setting (For Embedded & Optional Keyboards):- System Settings – Default Settings – Keyboard Select: Set English(US) Network Settings – Print Port Settings: Disable WSD. Set cassette size by adjusting the guides in the cassette. Paper Size & Type Setting:- System Settings – Paper Tray Settings.

Automatic Adjustment:- Sim 50-28 BK MAG ADJ (Main Scan Mag). SETUP/PRINT ADJ (Lead, Offset or All). Manual Adjustment:- Sim 50-10 BK MAG (inside dimension) to 240mm. Sim 50-10 Image Off Centre Adjustment. Sim 50-05 Printer Lead Edge & Void Adjust. IMAGE SKEW & COLOUR REGISTRATION Sim 61-04 Image Skew Adjustment (Black) Select A3 Paper. Sim 50-22 Colour Registration/Skew & OPC Drum Phase Adjustment Check/Adjust SKEW (CMY) so value is Close to 0 as possible (Result=OK). HALF TONE COLOUR CALIBRATION Sim 46-74 Engine & Printer Colour Calibration Select FACTORY Mode. COPY IMAGE QUALITY Check Image Quality (Copy Mode) – Density, Magnification, Lead Edge & Void. If NG, perform the following adjustments as required:- Sim 46-01 Copy Density Adjust. (Colour). Sim 46-02 Copy Density Adjust. (B/W). Sim 46-09 SPF Copy Density Adjust. Sim 50-28 OC ADJUST (Lead, Offset & Mag). SPF ADJ:(Lead, Offset & Sub scan). Manual Adjustment (Magnification, Lead Edge, Void, Off Centre etc).: Sim 48-01 Magnification Adjustment (OC & SPF). Sim 50-01 Lead/Rear Edge, Loss & Void Adjust. Sim 50-12 OC & SPF Off Centre Adjust. PRINT IMAGE QUALITY Check Image Quality (Print Mode) – Density. Sim 64-05 PCL Density Test Page Sim 64-06 PS Density Test Page

FAX OPTION – MX-FX11 Sim 66-02 Fax SW Setting (Destination). Sim 66-10 Fax Memory Clear (For Extended Memory). Sim 66-39 Fax Destination Set. FINISHER OPTION – MX-FN10, MX-FN17 Sim 03-10 Saddle Fold/Staple Position Adjustment [MX-FN10 only] Sim 26-65 Finisher Alarm Mode:- Limit number of Copies in staple mode (ON/OFF). EXTERNAL ACCOUNTING MODULE – MX-AMX3 Sim 55-03 Auto clear function before Copy job execution:- SSW 1-5 0 = Disable, 1 = Enable. Sim 55-03 USB Card Reader detection control:- SSW 6-8 0 = Disable, 1 = Enable. Sim 55-03 Continuous print mode (job queuing for OSA):- SSW 24-7 0 = Disable, 1 = Enable. MFP DATA BACKUP Sim 22-06 Data Simulation Print. Device Clone & Storage Backup. Sim 56-01 Backup EEPROM Data to HDD.

Note: When adjusting colour balance before or after routine maintenance, always use the recommended paper (Mondi 90gsm or equivalent) for optimum image quality. DEFAULT COLOUR BALANCE SETTING: Sim 63-11 [for Engine] Sim 67-26 [for Printer] Def 1 Standard Colour Balance setting (Default). Def 2 Colour balance with slightly strong cyan. Def 3 Colour balance with the emphasis on Cyan. COLOUR BALANCE ADJUSTMENT: Sim 46-74 [Engine & Printer] FACTORY MODE Place printed test pattern onto glass for both Copy & Printer modes. Manual Colour Calibration – SERVICE MODE HIGH DENSITY PROCESS CONTROL: [Execute] Sim 44-06 COLOUR BALANCE ADJUSTMENT: Sim 46-74 [Engine & Printer] SERVICE MODE Place printed test pattern onto glass for both Copy & Printer modes. MANUAL COLOUR DENSITY ADJUSTMENT: Sim 46-21 [for Engine] Sim 67-25 [for Printer] Adjust CMYK (17 points) for Copy & Printer Modes.

Sim 64-05 [PCL Printer] Sim 64-06 [PS Printer] SERVICE COLOUR TARGET SETTING: Sim 63-07 [for Engine] Sim 67-27 [for Printer] Scan Test Pattern to Register Custom Service Target DEFAULT SETTING (Service Mode): To return machine to “Standard” setting:- STANDARD SERVICE TARGET SETTING: [Execute] Sim 63-08 [for Engine] Sim 67-28 [for Printer] COLOUR BALANCE ADJUSTMENT: Sim 46-74 [Engine & Printer] SERVICE MODE Place printed test pattern onto glass for both Copy & Printer modes.

the specified life. Replace Black Drum Process Section (Drum) DC Cyan Drum (Counter) has reached the specified life. Replace Cyan Drum DM Magenta Drum (Counter) has reached the specified life. Replace Magenta Drum. DY Yellow Drum (Counter) has reached the specified life. Replace Yellow Drum. VK Black Developer (Counter) has reached the specified life. Replace Black Developer. Process Section (Developer) VC Cyan Developer (Counter) has reached the specified life. Replace Colour Developer Kit. VM Magenta Developer (Counter) has reached the specified life. VY Yellow Developer (Counter) has reached the specified life. FK1 Fusing Belt Print Counter has reached the specified limit. Replace the Fusing Belt Kit. Fuser Section FK2 Fuser Pressure Roller Print Counter has reached the specified limit. Replace the Pressure Roller Kit. FK3 Fuser Web Cleaner (Counter) has reached the specified limit (Pop Up FK3 Error – Web End Detected) Replace the Web Cleaning Kit TK1 Primary Transfer Unit Counter has reached the specified limit. Replace Primary Transfer Belt and Blade kits. Transfer Section TK2 Secondary Transfer Unit Counter has reached the specified limit. Replace the Secondary Transfer Belt Kit. TA Maintenance [All] Counter has reached specified limit CA Maintenance [Colour] Counter has reached specified limit AA Maintenance [All] & [Colour] Counters have reached the specified limits Starting Powder: The following starting powder should be applied to the relevant consumable item during maintenance:- Starting Powder OPC Drum Primary Transfer Belt MX-2640N MX-3140N MX-3640N UKOG-0312FCZZ [Stearic Acid] CKOG-0345DS51 [Yellow Toner] Note: The Yellow Toner used for Start Powder (Primary Transfer Belt only) is the same as MX-31GTYA. CAUTION: Do not apply Stearic Acid (UKOG-0312FCZZ), Strontium Titanium (UKOG-0316FCZZ) or Titanium Hydroxide (UKOG-0322FCZZ) starting powder to the Primary Transfer Belt.

(When the Colour maintenance counter has reached the life specified). Replace Cyan, Magenta & Yellow Drum Units (MX-36GUSA x 3) or  OPC Drum (MX-36GRSA x 3)  Main Charge Unit (MX-230MK x 3) Replace C, M, Y Developer (MX-36GVSA). Sim 24-04 Clear Drum CTRG C, M, Y (Colour) Counters. Clear Main Charger C, M, Y (Colour) Counters. Clear Drum Blade C, M, Y (Colour) Counters. Clear Maintenance [Colour] Counter. Sim 25-02 Toner Concentration Auto Adjustment - Select C, M, Y. Notes:  If ALL developer is replaced at the same time, select CMYK.  When Sim 25-02 is executed, the Developer Counter (Sim 24-05) is also cleared automatically. Caution: Ensure ALL toner cartridges are removed, prior to executing Sim 25-02. Sim 44-27 Clear Half Tone Process Correction. Every 120K Every 135K Every 150K Process Section -MONOCHROME: (When the Total / K maintenance counter has reached the life specified). Replace Black Developer (MX-36GVBA). Replace Black Drum Unit (MX-36GUSA) or  OPC Drum (MX-36GRSA).  Main Charge Unit (MX-230MK). Check/Replace Waste Toner Collector (MX-230HB). Sim 24-05 Clear Developer K (Black) Counter. Sim 24-04 Clear Drum CTRG K (Black) Counter. Clear Main Charger K (Black) Counter. Clear Drum Blade K (Black) Counter. Clear Maintenance [ALL] Counter. Sim 25-02 Toner Concentration Auto Adjustment - Select K. Notes:  If ALL developer is replaced at the same time, select CMYK.  When Sim 25-02 is executed, the Developer Counter (Sim 24-05) is also cleared automatically. Caution: Ensure ALL toner cartridges are removed, prior to executing Sim 25-02. Image Quality Adjustments - ALL (After Replacement Described Above): Sim 44-02 Image Density & Registration Sensor Adjustment. Sim 50-22 Drum Position & Registration Adjustment - select ALL. Sim 44-06 Process Control execution. Sim 46-74 Automatic Colour Balance Adjustment (Copy & Printer). Sim 46-01 Adjust Copy Exposure Density (Colour). Sim 46-02 Adjust Copy Exposure Density (B/W).

MX2640N MX3140N MX3640N Description Every 200K Every 200K Every 200K Process Section: In addition to Total/Colour/Fuser/Transfer maintenance if indicated:- Replace PTC unit (MX-230CU). Sim 24-04 Clear PTC Counter. Paper Feed & Transport: Check/Clean Paper Dust Removal Unit. Check/Clean all Paper Path Sensors (including Duplex unit). Check/Clean/Replace PF Rollers (check tray counter using Sim 22-09). Sim 24-04 Clear PS Paper Counter. General: Clean all optics, CCD, and white reference plate. Clean all RSPF sensors. Fuser Section: Replace Web Cleaning Kit (MX-360WB).  Web Roller  Web Guide Axis x2  Web Pressure Roller  Web Pressure Roller Bearing x2 Check & Clean Upper and Lower Thermistors. Check & Clean Fuser Separator Pawls. Sim 24-04 Clear Fusing Web Counter. Every 200K Every 200K Every 240K Transfer Section: In addition to Total/Colour/Fuser maintenance if indicated:- Replace Primary (Image) Transfer Belt Kit (MX-230B1). Replace Primary Transfer Cleaning Blade Kit (MX-230TL). Clean ID & Registration Sensors. Sim 24-04 Clear TC1 Belt Counter. Clear Trans Blade Counter. Sim 50-22 Drum Position & Registration Adjustment - select ALL. 300/360K MAINTENANCE SCHEDULE: Every 300K Every 300K Every 360K Process Section: In addition to Total/Colour/Fuser/Transfer maintenance if indicated:- Replace Ozone Filter Kit (MX-361FL). Sim 24-04 Clear Ozone Filter Counter.

MX2640N MX3140N MX3640N Description Every 300K Every 300K Every 360K Fuser Section: In addition to Total/Colour/Fuser/Transfer maintenance if indicated:- Replace Fusing Belt Kit (MX-361FB)  Fusing Belt  Meandering Suppress Collar x 2 Replace Pressure Roller Kit (MX-230LH)  Pressure Roller  Fusing Roller Check & Clean Upper and Lower Thermistors. Check/Clean/Replace Fuser Separator Pawls. Sim 24-04 Clear Fusing Belt Counter. Clear Fusing Roller Counter. Clear Press Roller Counter. Clear Fusing Load Counter. Clear Separation Pawl Counter. Clear Separation Plate Counter. Clear Fusing Web Counter. Transfer Section: Replace Secondary Transfer Belt Kit (MX-230B2). Sim 24-04 Clear TC2 Belt Counter.

SHARP 18 MX-2640N MX-3640N WINDOWS OS WINDOWS SERVER APPLE OSX 10 32/64 8, 8.1 32/64 7, Vista 32/64 2008(R2) 32/64 2012 64 2012R2 64 10.4 to 10.10.x 10.11.x PRINTER DRIVER: SHARP ADVANCED PRINTER LANGUAGE   PCL6  WHQL  WHQL  WHQL  WHQL  WHQL  WHQL PS  WHQL  WHQL  WHQL  WHQL  WHQL  WHQL PPD  WHQL  WHQL  WHQL  WHQL  WHQL  WHQL   UPD2  WHQL  WHQL  WHQL  WHQL  WHQL  WHQL XPS *V WHQL PC-FAX *1 *1 *1 *1 *1 *1 SAP Use SH1DN040 (PCL) or SH1HN040 (PS) Device Type AIRPRINT [NATIVE]   IMAGE SEND: TWAIN SCAN  WHQL  WHQL  WHQL  WHQL  WHQL  WHQL SCAN TO FOLDER       *2 *2 SCAN TO FTP         SHARPDESK V3.3: SCAN TO DESKTOP    COMPOSER    UTILITY: SRDM 04/16      Notes: *1 MX-FX11 is required. *2 Supported on Mac OSX 10.4 to 10.8 therefore, operation is not guaranteed. *V XPS Driver is only supported on Windows Vista (32/64bit) - MX-PUX1 is required.

Note: The adjustment value of each colour mode is specified on the information label attached to the MC/DV High Voltage Power PWB. Using Simulation 8-01 (DV Bias Setting) & Sim 8-02 (MC Grid Bias Setting), enter the values specified, especially after replacing the PCU PWB, EEPROM or following U2 trouble. DV BIAS VOLTAGE – SIMULATION 08-01 Item Mode Adjustment Range Actual Voltage MX2640/3140N MX3640N Middle Speed DV Bias Voltage K 0-600 -450 +/- 5V -450 +/- 5V C M Y Low Speed DV Bias Voltage K -450 +/- 5V -450 +/- 5V C -430 +/- 5V -430 +/- 5V M -430 +/- 5V -430 +/- 5V Y -430 +/- 5V -430 +/- 5V MAIN CHARGE GRID VOLTAGE – SIMULATION 08-02 Item Mode Adjustment Range Actual Voltage MX2640/3140N MX3640N Middle Speed MC Grid Voltage K 150-850 -620V +/- 5V -625V +/- 5V C M Y Low Speed MC Grid Voltage K -610V +/- 5V -610V +/- 5V C -590V +/- 5V -590V +/- 5V M -590V +/- 5V -590V +/- 5V Y -590V +/- 5V -590V +/- 5V

SHARP 20 For MX-2640/3140/3640N series, two connection methods are available for Wireless LAN:- Infrastructure Mode: Infrastructure mode allows for wireless communication between two client devices via a host (access point). The MFP connects to an access point to obtain an IP address. Simultaneous usage of Infrastructure mode and wired connection is prohibited. Access Point Mode: Access Point (Ad-Hoc) mode allows for direct wireless communication between two client devices. Wireless devices acquire an IP address from the MFP directly, allowing Print/Scan features to be available from mobile devices. Simultaneous usage of Access Point mode and wired connection is allowed however, mobile devices will not be able to connect to the intranet/internet when connected to the MFP Wireless LAN. Wireless LAN Support: For Wireless LAN specification information, please refer to the Machine Specification section [Wireless LAN] within this guide. Wireless LAN Supported Connections: Type Wired LAN Wireless LAN Infrastructure Mode Wireless LAN Access Point Mode Description 1  X X Connections are only available using the conventional wired LAN connection. 2 X  X Connections are only available using Infrastructure Mode [Wireless LAN]. 3  X  Connections are available either using wired LAN or Access Point Mode [Wireless LAN]. When only Access Point Mode is required and no wired LAN is used, please select this connection type. MFP Functionality - Access Point Mode: Viewing of the MFP webpage (HTTP/HTTPS). Printing (LPD / Raw / IPP / IPP-SSL / FTP push). Scanning (Scan to FTP / SMB). Remote Operation Panel. Access to the SMB server. mDNS communication.

21 Configuring Wireless LAN: Before configuring the MFP device onto a customer network (using Infrastructure Mode), the following information from the customer’s network will be required:- SSID [Name of Wireless network]. Security Type [WEP, WPA, WPA2 etc]. Level of Encryption (if necessary) [AES or TKIP]. Wireless Password. Procedure: 1. Press the Settings button on the Operation Panel to open System Settings menu:- 2. Select Administrator Login and enter the Administrator password:-. 3. Expand Network Settings and select the required connection type under Quick Settings menu. Click Submit and reboot the MFP:-

SHARP 22 4. Reopen the Settings menu and expand the Network Settings – Wireless Settings menu:- Note: Administrator login will be required. 5. The current Wireless Settings will be displayed - select Setup to configure the Wireless Settings. Note: To return the Wireless Settings back to factory default (prior to setup), select Initialize. 6. Configure the required Wireless Settings for Access Point Mode or Infrastructure Mode by selecting the Access Point Mode or Infrastructure Mode tab:- Note: Detailed information regarding Wireless Settings can be found on the following page. Once configured, click Submit and reboot the MFP device for the new settings to be applied.

23 Wireless Settings:- Name Infrastructure Mode Setting Access Point Mode Setting SSID: Enter the SSID of the access point of the MFP. Enter the SSID to connect from client devices. Security Type: Select the security type that is set for the access point:- 1. None (Default). 2. WEP. 3. WPA-Personal. 4. WPA-Enterprise. 5. WPA2-Personal. 6. WPA2-Enterprise Select the security type to use between mobile devices and MFP:- 1. None (Default). 2. WEP. 3. WPA-Personal. 4. WPA2-Personal Encryption: Select an Encryption Type:- When the security type is set to [WEP], this setting is greyed out. When the security type is set to [None], either [WEP] or [None] can be selected for encryption. When [WPA-Personal], [WPA- Enterprise], [WPA2-Personal] or [WPA2- Enterprise] are set, either [TKIP] or [AES] encryption types can be selected. Select an Encryption Type:- When the security type is set to [WEP], this setting is greyed out. When the security type is set to [None], either [WEP] or [None] can be selected for encryption. When [WPA-Personal] or [WPA2- Personal] are set, either [TKIP] or [AES] encryption types can be selected. Security Key: Enter the security key. WEP 64 bit: 5 characters or a 10-digit hex number. WEP 128 bit: 13 characters or a 26-digit hex number. WPA/WPA2: 8～63 characters or a 64-digit hex number. Show Security Key: Change this setting to [ON] show the security key. The factory default is [OFF] Device IP Address: Not Shown. Set the IP address of the MFP. (Set a different segment from the IP address for a wired LAN connection). Channel: Not Shown. Note: The channel used by the Access Point is automatically selected. Set a channel for the usage of wireless LAN automatically or manually within the channel 1 to 14. (The number of channel available varies depending on the regulation for each country). Factory default is [6] Transmission Level: Not shown. Select a transmission level:- 1 (Low), 2 (Mid), 3 (High -Default). Bandwidth: Not shown. This should be used if communication mode is set to [11n]. Either 20MHz (Default) or 40MHz can be selected. IP Address Distribution Range: Not shown. Set the range of IP addresses to be assigned to mobile devices. The values in the first three ranges of the device IP address are automatically shown in the first three ranges of the IP addresses to be assigned to mobile devices. Leasing Period: Not shown Set the time to automatically release each of the IP address assigned to mobile devices. Select 1 to 60 min (default is [15] min).

SHARP 24 7. Once the Wireless LAN is enabled, a Wireless LAN connection status icon will appear on the upper screen system bar (as shown):- Wireless LAN Status Indication:- Currently Connected Access Point Not Connected Access Point Standby Not Connected* * Not connected due to connection failure of USB wireless module or operation failure. (incorrect wireless LAN settings for example). To View Wireless LAN Settings:- In addition to viewing the Wireless LAN settings via System Settings (Network Settings – Wireless Settings menu), the current Wireless LAN settings can also be displayed when the [▼] key in the system bar is clicked. Select Check Wireless LAN Settings to view the current settings for the Wireless LAN.

2. Enter Simulation 49-01. Note: “If no USB device is detected, an error message will be displayed. 3. Using the LCD screen, browse and select the updated engine firmware file (*.sfu):- 4. The current and the updated firmware versions will be shown within the display:- 5. Select the required firmware that requires updating - Press Execute & Yes to commence the update. Note: If all firmware (including peripherals) require updating, select ALL (as shown):-

7. Once the firmware update has completed successfully, select OK (MFP should reboot). Firmware update is complete.

1. Open a web browser and enter the following URL :- http://ipaddress/service_login.html or http://ipaddress/service_account.html Example: http://192.168.0.124/service_login.html Note: If User Authentication (username & password) is enabled, open the device webpage and “login” using the service username and password (as below):- 2. Select/Enter the “Service” Username and Password to access the Service Webpage and click Login:- Default Username: service Password: service 3. When the service webpage opens, click Update of Firmware:-

5. Press Execute to start the firmware update. Note: Once the machine has entered “service download mode”, the update will commence and the progress will be displayed. 6. When the firmware upgrade is complete, click Reboot to execute a remote restart of the machine. Firmware Upgrade is complete.

corrupted firmware. Using the CN Update procedure described below, this function is used to update/recover the firmware by transferring data to the MFP PWB, SCU PWB, PCU PWB, FAX PWB, and various options by means of a USB memory. MENU KEY REFERENCE: The following five keys are used to perform firmware recovery mode. For MX-2640/3140/3640N series, touch the LCD panel within the area shown below to select the desired key:- [UP] [BACK] [DOWN] [OK] [MENU] CN UPDATE - Firmware Recovery Procedure:- 1. Power off the MFP and remove the cabinet & MFP PWB cover. 2. Set the MFP PWB UPDATE DIP-SW to ON:- Note: If a Boot failure has occurred, replace the SD Card. 3. Install the USB Memory containing the MX-2640/3140/3640N firmware into the USB slot:- 4. Power ON the MFP device - the UPDATE PROGRAM INIT PLEASE WAIT boot menu should appear after approx 10 seconds, followed by VERSION CHECK CONFIG: information:-. Version Check Conf: 00050000 Update Prog Init Please wait

navigate and select the required firmware SFU. Note: Use the [OK] key when a directory name is selected to browse through to the sub folder(s) or the [BACK] key to return to the parent folder(s). 6. Press [OK] to commence Firmware Update. – It may take approx. 1-2 minutes to read the SFU file. After reading is completed, the firmware update (writing) will commence automatically. Note: The abbreviated name/location of the firmware that is being updated will appear in the upper right corner. 7. If the firmware upgrade completes successfully, RESULT OK will be displayed:- 8. Power off the MFP and return the MFP PWB UPDATE DIP-SW to OFF (Default):- 9. Power ON the MFP, and confirm that the machine boots up normally. 10. Power OFF the MFP and refit the cabinet & MFP PWB cover. CN UPDATE - Firmware Recovery Procedure is now complete. Firm Update > 0500A200.sfu Firm Update Reading Data Firm Update IcuM Writing Data Firm Update IcuM Result : OK Firm Update From USB Memory

Note: The E-Manual firmware for MX-2640/3140/3640N series consists of 1 file (*.UAR). 2. Insert the USB memory device into a USB port on the machine and execute Simulation 49-03 [E-MANUAL UPDATE]:- 3. Select the Directory containing the update file - example shown = MANUAL. (filename = manual_0110A200.uar):-

5. Press Execute to commence upgrade. Update File Checking and a progress of the update will be displayed:- 6. Once the update is complete, press OK to exit simulation mode:- E-Manual update is complete.

Caution: When copying the Watermark firmware/directories onto the USB drive, do not change the folder hierarchy or files. 2. Insert the USB memory device into a USB port on the machine and execute Simulation 49-05 [WATER MARK UPDATE]:- Note: “If no USB device is detected, an error message will be displayed. 3. Select the Directory containing the Watermark update files:-

upgrade:- 5. Update File Checking and a progress of the update will be displayed:- 6. Once the update is complete, press OK to exit simulation mode. Watermark Update is complete.

35 WARNING: Never execute Sim16 to clear U2 trouble WITHOUT investigating the root cause of U2 trouble by using the following procedure:- 1. Ensure to follow ESD procedures (using an earth strap) while handling the PWBs as EEPROM data may become corrupted due to static charge. 2. Never insert the EEPROM to the socket in reverse. 3. U2 trouble occurs 100% if the machine is turned on after inserting the EEPROM in reverse. Execution of Sim16 to clear this U2 trouble will lead to corrupted data which cannot be fully recovered in the field. 4. Make sure that PCU, MFP & SCAN EEPROMs are not switched - label each EEPROM for identification purposes before removing from the PWB. 5. Please handle EEPROMs with care to prevent bending or damage of pins. They will be broken if bent several of times. (This type of trouble has been reported many times.). 6. Do not use foamed styrol etc. for packing during the transportation of EEPROM. Foamed styrol easily generates static charge. In some cases, EEPROM is damaged just by placing it into foamed styrol. 7. Make sure to use black sponge (anti-static) for packing during transportation. The black sponge is also used to pack EEPROM provided as service parts. CAUTION: Please note that counter data and machine adjustment values are recorded in the EEPROM. If the data in EEPROM is corrupted, it is impossible to recover. In such cases, the only solution will be to initialise the EEPROM therefore, counter data and adjustment values will be reset to “0” or “default”. Once all the adjustment values are set to default, it will be necessary to readjust all the adjustment values (ie. perform a complete run-up procedure). Caution to prevent damage on EEPROM: In case any trouble other than U2 occurs to the machine and the PWB has been replaced (eg. remove and reinstall the EEPROM onto the replacement PWB for example) and U2 trouble occurs right after power on, never execute Sim16 under this condition. As previously mentioned, the data in EEPROM will be corrupted after Sim 16 execution therefore:-  In such cases, EEPROM may have been inserted in reverse or MFP and PCU EEPROM may have been switched.  Turn off the machine without execution of Sim16, install the correct EEPROM into the proper position (on the PWB), power on the machine again and then execute Sim16. This way, U2 trouble should be cleared.  Sim16 should only be executed to clear U2 trouble if it occurred without performing any repair or maintenance as such. As previously mentioned, execution of Sim16 won’t clear artificially-generated U2 errors. Instead, it may actually damage the EEPROM, HDD storage and backup data.

SHARP 36 Most data that is stored on the HDD can be backed up and reinstalled following replacement or HDD failure. If the HDD is operating normally before replacement, backup the data and then reinstall the data onto the replacement HDD. The HDD contains the following data:- No. Data Backup Method Data Reinstall Method Reinstall Operator 1 e-Manual Cannot be backed up Sim49-03 Service 2 Address book Sim56-02 / Device cloning / Storage backup Sim56-02 / Device cloning / Storage backup Service 3 Image Send registration data (Sender’s information, meta data, etc.) Sim56-02 / Device cloning / Storage backup Sim56-02 / Device cloning / Storage backup Service 4 User authentication Account management Sim56-02 Sim56-02 Service 5 Japanese FEP dictionary Not available — 6 Chinese FEP dictionary Not available — 7 JOB LOG Perform via WEB PAGE — 8 JOB completion list Not available — 9 New N/A (FSS) information Not available — 10 User font (Added) Not available Perform via WEB PAGE. Service or User 11 User macro Not available Perform via WEB PAGE 12 Document filing Perform via WEB PAGE or Sim56-03 Perform via WEB PAGE 13 System setting data Sim56-02 / Device cloning / Storage backup Sim56-02 / Device cloning / Storage backup Service 14 Watermark Cannot be backed up Sim49-5 Service 15 User colour profile Not available Perform via WEB PAGE Service 16 Mirroring information (When the mirroring kit is installed, the mirroring information is written.) Not available Forcible rebuilding is performed. Service 17 Individual setting information for direct WEB browsing Service 18 Cookie file for OSA application Service 19 eOSA application file Reinstallation of application Service 20 User file saved in the SMB server (NAS) Service

37 HDD Replacement Procedure 1. Back up the HDD storage data before replacement:-  Use SIM56-02 or device cloning/storage backup function to backup the Address book, Image Send registration data and User authentication data to USB memory.  When using the MFP Web Page, back up the Document Filing data, Font, Macro and JOB LOG data to PC Note: Document Filing data can also be backed up using SIM56-03 2. When there is FAX/Internet Fax received data present, use SIM66-62 to backup the image data to USB memory (PDF file), and then provide the PDF data to the user. (This data cannot be restored to the machine). 3. Replace the HDD. 4. Power on / Boot the MFP Device:-  For new HDD (from service parts) only, Formatting is automatically performed.  When using an HDD from another MFP Device, U2-05 trouble will be displayed. Use SIM16 to cancel U2-05 trouble and then format the HDD using SIM62-01. 5. Clear the FAX/SCANNER image memory by executing SIM66-10:- This memory must be cleared for all models equipped with FAX/I-FAX and Network Scanner in order to keep compliance between the HDD data and the image related memory. 6. Install the E-Manual Data onto the HDD using SIM49-03. 7. Install Watermark data onto the HDD using SIM49-05:- U2-60 trouble will be displayed when no Watermark data is present . After installing the Watermark data, reboot the MFP and cancel U2-60 trouble by executing SIM16. 8. Import the storage data backed up in Step 1.  Use SIM56-02 or device cloning/storage backup function to import the Address book, Image Send registration data and User authentication data etc.  Import the Document Filing data, User font and macro data - (The JOB LOG data can be backed up but cannot be imported).

SHARP 38 When the mirroring kit is installed, the two HDD units are named HDD1 (RAID/Mirroring Kit HDD) and HDD2 (Standard Machine HDD). The status of the Mirroring Kit is displayed by one of the following UI Icons within the operation panel:- Mirroring Kit is installed. Mirroring Kit / HDD Trouble. Mirroring Kit / Rebuilding - Copying the whole contents of one HDD to the other HDD. Troubleshooting: Use SIM62-20 to check the HDD status, and refer to the following tables to confirm the relation between the HDD status and possible remedy :- Status & Trouble when is displayed:- SIM 62-20 HDD2 OK NONE REBUILDING ERROR TROUBLE HDD1 OK – A – A A NONE A – – – – REBUILDING – – – – – ERROR A – – – – TROUBLE A – – – – Status & Trouble when E7-03 error message is displayed:- SIM 62-20 HDD2 OK NONE REBUILDING ERROR TROUBLE HDD1 OK B B or C B B B NONE B or C C C C C REBUILDING B C F F F ERROR B C F F F TROUBLE B C F F D or E Cont’d

39 Troubleshooting: Case Trouble Cause Advice A One HDD status is OK. One HDD status is NG Connection failure of the connectors and harness of the mirroring kit  Replace the HDD & perform the replacement procedure of the mirroring kit HDD.  Replace the mirroring kit and perform the replacement procedure of the mirroring kit HDD. B When at least one HDD is OK.  Communication trouble through the SATA harness of HDD.  Trouble of HDD which indicates the status other than OK.  Broken data in HDD.  RAID PWB trouble.  Replace the cable. Remove and connect.  Replace the HDD which indicates other than OK and perform the replacement procedure of the mirroring kit HDD or standard machine HDD.  Replace both of the HDD of the mirroring kit and that of the machine. Perform the replacement procedure of the mirroring kit HDD and standard machine HDD. C When at least one HDD is NONE.  Communication trouble through the SATA harness of HDD.  Connection failure between the mirroring kit and the HDD.  HDD trouble.  HDD SATA harness & connector trouble.  RAID PWB trouble.  Replace the cable. Remove and connect.  Check connection between the mirroring kit and the HDD.  Replace the HDD which indicates NONE. Perform the replacement procedure of the mirroring kit HDD or standard machine HDD.  Replace the mirroring kit. Perform the replacement procedure of the mirroring kit HDD or standard machine HDD.  Replace both of the HDD of the mirroring kit and that of the machine. D When in TROUBLE- TROUBLE.  RAID PWB trouble  (Both or one) HDD trouble  Replace the mirroring kit. Perform the replacement procedure of the mirroring kit HDD or standard machine HDD.  Replace both of the HDD of the mirroring kit and that of the machine. Perform the replacement procedure of the mirroring kit HDD and standard machine HDD. E When in TROUBLE- TROUBLE. (Occurring when replacing the HDD)  The mirroring kit is composed of HDD's that have different mirroring information. (eg. A HDD which has been used in the mirroring kit of another machine is installed.)  Replace both of the HDD of the mirroring kit and that of the machine. Perform the replacement procedure of the mirroring kit HDD and standard machine HDD. F Other than cases B, C, D, and E  RAID PWB trouble.  Both HDD’s trouble.  Replace the mirroring kit. Perform the replacement procedure of the mirroring kit HDD or standard machine HDD.  Replace both of the HDD of the mirroring kit and that of the machine. Perform the replacement procedure of the mirroring kit HDD and standard machine HDD.

SHARP 40 HDD Replacement Procedure: Where possible, backup the HDD storage data before replacement:- • Use SIM56-02 or device cloning/storage backup function to backup the Address book, Image Send registration data and User authentication data to USB memory. • When using the MFP Web Page, back up the Document Filing data, Font, Macro and JOB LOG data to PC When there is FAX/Internet Fax received data present, use SIM66-62 to backup the image data to USB memory (PDF file), and then provide the PDF data to the user. (This data cannot be restored to the machine). Confirm that the UI icon which indicates “HDD trouble” is displayed. Use SIM62-20 to confirm the HDD status to determine which HDD is in trouble:- If HDD1 is in trouble, replace the HDD of the mirroring kit. If HDD2 is in trouble, replace the HDD of the machine. Power off the MFP device (Primary power switch). WHEN REPLACING THE MIRRORING KIT HDD ONLY:- 1. Using a new HDD unit from Service Spare Parts, replace the Mirroring Kit HDD. 2. Power on / Boot the MFP device:- Rebuilding is automatically executed. 3. Check that E7-03 trouble does not occur, and the UI icon which indicates rebuilding of the mirroring kit is displayed. Use SIM 62-20 to confirm the status of the replaced HDD is displayed as REBUILDING. Note: It may take approx. three hours to complete HDD “rebuilding”. 4. Once REBUILDING is complete, use SIM62-20 to confirm that the HDD status is displayed as HDD1/HDD2=OK/OK. WHEN REPLACING BOTH THE MIRRORING KIT AND MACHINE HDDs TOGETHER:- 1. Using a new HDD units from Service Spare Parts, replace both HDD's (and RAID PWB if required). 2. Set DIPSW1 of the mirroring kit to ON:- 3. Power on the MFP device - Forcible rebuilding is executed.

41 4. Check that E7-03 trouble does not occur, and the UI icon which indicates rebuilding of the mirroring kit is displayed. 5. Execute SIM62-20 to confirm that the HDD status is displayed as HDD1/HDD2=OK/OK. 6. Power OFF the MFP device (Primary power switch) and set DIPSW1 to OFF. 7. Power ON the MFP Device 8. Clear the FAX/SCANNER image memory by executing SIM66-10:- This memory must be cleared for all models equipped with FAX/I-FAX and Network Scanner in order to keep compliance between the HDD data and the image related memory. 9. Install the E-Manual Data onto the HDD using SIM49-03. 10. Install Watermark data onto the HDD using SIM49-05:- U2-60 trouble will be displayed when no Watermark data is present . After installing the Watermark data, reboot the MFP and cancel U2-60 trouble by executing SIM16. 11. Import the storage data backed up in Step 1.  Use SIM56-02 or device cloning/storage backup function to import the Address book, Image Send registration data and User authentication data etc.  Import the Document Filing data, User font and macro data - (The JOB LOG data can be backed up but cannot be imported). Caution: • When replacing the HDD for the mirroring kit, ensure to use a new HDD unit. • If an HDD that has been previously used for a mirroring kit is used to replace a HDD, the operations and the data cannot be assured and E7-A5 trouble may occur. • If an HDD that has been previously used for a mirroring kit is installed, the original data may be erased. • When removing the HDD after installing the mirroring kit, be sure to remove both HDD's together. • If only one HDD is removed and then reinstalled, the data of both HDD's may not be identical, causing an error. • When removing the HDD for maintenance reasons only, disconnect the HDD SATA connector of the MFP PWB first, and then perform the required maintenance. With this procedure, both HDD's are disconnected from the machine.

SHARP 42 Only limited data that is stored on the SD Card can be backed up and reinstalled following replacement or SD card failure. If the SD Card is operating normally before replacement, backup the data (prior to replacing). The SD Card includes the following data:- Partition Number Stored Data Backup Method Data Reinstall Method L-201 ICU firmware data ICU firmware - SIM49-01 (BOOT cannot be installed again.) I-201 FAX reception data FAX/Internet Fax reception image data SIM66-62 - Replacement Procedure: When replacing the SD card, be sure to use the specified SD card supplied as a service part only. The firmware required for booting the MFP device must be included on the SD card that is used in this machine - Commercially available SD cards do not have this firmware data. 1. Use SIM56-02 to backup the SD card data to a USB memory device. 2. If the operation panel has HOME screen has been customised, backup the SD card data by using the Device Clone function. 3. When there is FAX/Internet Fax data received, use SIM66-62 to back up the image data to the USB memory (PDF file type), and then provide the PDF data to the user. (The data cannot be restored to the machine.) 4. Replace the SD card with a new one. 5. Upgrade the firmware to the latest version. 6. Use SIM66-10 to clear the image send memory. (This is in order to obtain consistency between the HDD data and the image related memory.) 7. Use SIM56-02 to restore the data backed up in step 1. 8. Restore the data backed up in step 2 by using Device Clone function. Notes:  If U2-40 or E7-07 trouble occurs and the error cannot be cancelled using SIM16, this may indicate an issue or failure of the SD Card – replace the SD Card by following the procedure detailed above. Caution: Data backed up using SIM56-02 must not be installed to another machine otherwise, the adjustment data will be overwritten and trouble may be generated.

43 Only limited data that is stored on the CF Card can be backed up and reinstalled following replacement or CF card failure. If the CF Card is operating normally before replacement, backup the data and then reinstall the data onto the replacement CF Card. Partition Number Stored Data Backup Method Data Reinstall Method L-101 ICU firmware data ICU firmware (Including OS section) - SIM49-01 (BOOT cannot be installed again.) S-101 ICU firmware fixed data (Pre- install) Font - SIM49-01 Web help - SIM49-01 SPDL - SIM49-01 Option Font ROM - SIM49-01 UI Action Script main program - SIM49-01 UI screen information (XML) - SIM49-01 Flash image - SIM49-01 Flash language data - SIM49-01 Flash guidance animation - SIM49-01 S-102 System Data Setting value data file (System setting/SIM setting data (Image quality adjustment)/FAX Soft SW) SIM56-02 SIM56-02 Replacement Procedure: When replacing the CF card, be sure to use the specified CF card supplied as a service part only. The firmware required for booting the MFP device must be included on the CF card that is used in this machine - Commercially available CF cards do not have this firmware data. 1. Use SIM56-02 to backup the CF card data to the USB memory. 2. When the operation panel home screen has been customised, backup the CF card data by using the device cloning function. 3. Replace the CF card with a new one. 4. Upgrade the firmware to the latest version. 5. Use SIM56-02 to restore the data backed up in procedure 1. 6. Restore the data backed up in procedure 2 by using the device cloning function. Notes:  If E7-A6 trouble occurs and the error cannot be cancelled, this may indicate an issue or failure of the CF Card – replace the CF Card by following the procedure detailed above.

SHARP 44 Engine Firmware [February 16]: Firmware ROM ICUM MAIN 05.00.A2.s0 ICUM SUB 05.00.A2.00 ICU MAIN 05.00.A2.00 ICU BOOT 01.01.A2.00 PCU 04.05.G2.00 SCU 02.00.A2.00 DESK 03.00.G1.00 DESK TANDEM [MX-DE20] 01.00.A2.00 UI CONTENTS 05.00.A2.00 LCC [MX-LC11] 01.00.A1.00 SADDLE FINISHER [MX-FN10] 01.15.02.00 INNER FINISHER [MX-FN17] 02.02.03.00 PUNCH 01.03.02.00 FAX MAIN [MX-FX11] 01.01.G1.00 DATA SECURITY KIT [MX-FR41U] 05.00.Ad.00 ACU [MX-EB11] 02.00.A2.00 WATERMARK 01.00.00.00 E-MANUAL 01.50.A2.00 Print Driver [February 16]: Driver Windows OS (32Bit) 2008, 7, 8, 8.1, 10 Windows OS (64Bit) 2008(R2), 2012(R2), 7, 8, 8.1, 10 PCL6 10.01.06.50 [WHQL] 10.01.06.50 [WHQL] PS 10.01.05.50 [WHQL] 10.01.05.50 [WHQL] PPD 1.5.0.13 [WHQL] 1.5.0.13 [WHQL] PC-Fax 3.8.17.23 3.8.17.23 TWAIN 3.01.024.000 [WHQL] 3.01.024.000 [WHQL] XPS ** 01.04.42.01 [WHQL] 01.04.42.01 [WHQL] Sharp UD2 02.05.13.06 [WHQL] 02.05.13.06 [WHQL] Note: ** XPS driver supports Windows Vista only. For the latest Firmware and Print Driver version(s), please refer to the SHARP Support Website.

test simulation, please refer to the MX-2640/3140/3640N Service Manual. Simulation Entry Method: 1. Double-click the [HOME] key. (Total use quantity/Toner remaining quantity display mode screen will appear):- 2. Touch the VER display section (as indicated below):- 3. Touch    keys:- 4. Enter a main SIM code with the 10-key pad then touch the START (MONO or COLOR) key or select a main code from the SIM key list on the touch panel. # C * *

1 Scanner operations test 2 Scanner sensor check 5 Scanner unit and control circuit check 2 RSPF Self Test 1 SPF ageing test. 2 SPF sensor check 3 SPF output check (motor, clutch, solenoid) 3 Finisher Operation & Test 2 Finisher sensor check 3 Finisher output / load check 10 Finisher adjustment 4 LCC / Desk Operation & Test 2 LCC sensor check 3 LCC output / load check 5 DTRC clutch operation check 5 Lamp Operation & Test 1 LCD/LED operation panel test 2 Heater lamp load check 3 Scanner lamp control circuit check 4 Discharge lamp control circuit check 6 System Load Operation & Test 1 Paper Feed output / load check 2 Fan control circuit check 3 Transport unit control circuit check 6 Fuser pressure release operation check 90 Reset machine to factory setting (scanner mirror unit lock position execute). 7 Device Aging Operation & Test 1 Ageing test setting 6 Interval ageing cycle timer set up 8 Warm up time display setting 9 Printing colour select mode (colour) 12 Document reading setting (aging) 8 High Voltage Operation & Test 1 Developer bias setting and output 2 MHV/Grid setting and output 6 Transfer setting and output 9 Duplex Operation & Test 2 ADU sensor check 9 Duplex Operation & Test 3 ADU load & output check 10 Toner Motor Operation & Test 1 Toner motor operation check 13 U1 Clear / Cancel -- Trouble cancel (U1 trouble). 14 Clear / Cancel -- Trouble cancel (excluding U2/PF trouble). 15 U6 Clear / Cancel -- Trouble cancel (excluding U2/PF trouble). 16 U2 Clear / Cancel -- U2 trouble cancel 21 Maintenance Cycle Configuration 1 Maintenance cycle setting 22 Data Output & Check 1 Counter data display 2 Jam/trouble counter display 3 Jam history data display 4 Trouble code history data display 5 ROM version display 6 Data print mode 8 RSPF & Scanner output counter display 9 Paper feed counter display 10 Machine system display 11 Fax counter display 12 RSPF jam history display 13 Process cartridge counter display 14 Toner cartridge use status 18 User data delete history 19 Image Send counter display 25 Toner usage estimator data display 40 Error code list display 42 JAM/Trouble data check 43 JAM data details display 60 Utility counter mode history data display 90 System setting list print 23 Data Print Mode & Check 2 Print jam/Trouble data print mode 80 Data print mode (paper feed)

1 Jam/trouble counter clear 2 Paper feed counter clear 3 Document feed & output counter clear 4 Maintenance counter clear 5 Developer counter clear 6 Copy Counter clear 9 Print & other counter clear 10 Fax counter clear 12 Document filing counter clear 15 Network scanner counter clear 25 Toner usage estimator counter clear 35 Toner cartridge use status clear 60 Utility counter mode history data clear 25 DV Auto Adjustment & Monitor 1 Toner sensor monitor (Process drive) 2 Auto developer adjustment setting 4 Toner supply quantity data display 5 Toner density correction data display 26 Device Configuration 1 Right Tray setup 2 LCC paper size setup 3 Auditor setup 5 A3 Total/Maintenance counter set-up 6 Destination set-up 7 Machine ID setting 8 Long paper mode counter setting 10 Network scan trial mode set-up (MX-AMX1) 18 Toner save operation 30 CE mark control setup 32 Fusing cleaning operation setting 35 Trouble memory mode setting 38 Engine life over setting (Maintenance) 41 Pamphlet mode AMS operation 49 Copy speed mode setup (Postcard) 50 Function setting: (B/W reverse, Colour mode, Finisher, Long Size print etc). 51 Serial port operation setting (for PCI) 52 Blank paper count mode setting (non printed paper – insert/cover page) 53 Enable/Disable auto colour calibration 60 Utility counter mode setup 61 Coverage counter threshold setup 65 Finisher staple alarm mode set-up 69 Toner near end setting 71 Web browsing trial mode setup 26 Device Configuration 73 Poster enlargement image loss adjustment 74 OSA trial mode setting 78 Remote operation (VNC) password setting. 79 User data delete pop up display enable/disable 30 Sensor Operation & Test 1 Main unit sensor check 2 Paper feed sensor check (main body) 40 Bypass Operation & Adjustment 2 Bypass tray width adjustment 7 Bypass tray width detection manual setting 41 OSS Operation & Adjustment 1 Document sensor operation check 2 Document sensor output setup 3 Document sensor output display 43 Fuser Setting & Adjustment 1 Fuser temperature setup for each mode 2 Fusing operation and preheating setup 20 Fuser temperature. correction for low temperature & humidity (L/L) 21 Fuser temp correction for high temperature & humidity (H/H) 24 Fuser temperature correction setting 31 Fuser web operation check 32 Force operation of web cleaning (job end) 34 Fusing lower web cleaning motor operation check. 35 Fusing NIP operation check 44 Process Control Data 1 Process control mode setting 2 Process control sensitivity adjustment 4 Process control initial density setup 6 High density process control correction 9 Process control data display 12 DM data, patch/base data display 14 Fuser temp.& humidity output data 15 OPC drum idle rotation setting 17 Process refresh execution 21 Half tone process control registration 22 Half tone process control patch result 24 Half tone correction data result display

25 Initial half tone correction data display 26 Half tone process control execution 27 Half tone process control correction clear 28 Process control timing (On/Off) setting 29 Enable/disable half tone correction during each job 31 OPC drum deflection adjustment/check 37 DV bias correction level setting for continuous print mode. 43 DV unit installation identification check 62 Process control execution condition setting 46 Copy & Image Density Adjustment 1 Colour copy density adjustment 2 B/W copy density adjustment 4 Colour scanner density adjustment 5 B/W scanner density adjustment 8 Colour scanner balance adjustment RGB 9 Scan image density adjustment 10 Copy colour balance & gamma manual adjustment 16 Monochrome copy density & gamma adjustment 19 B/W auto exposure mode setup 21 Engine colour balance adjustment (All) 23 Enable/disable maximum density adjust. 24 Engine half tone auto adjustment 25 Single colour mode colour balance set-up 26 Single colour mode colour balance reset 27 Coefficient (Black edge) gamma set-up 30 Resolution adjust (sub-scan – copy mode) 32 Document background density adjust. 36 2-colour mode adjustment (Red, Black) 37 B/W image reproduction adjustment 38 Black component adjustment (Copy mode) 39 Fax Image send sharpness adjustment 40 Fax mode exposure adjust (All modes) 41 Fax mode exposure adjust (Normal) 42 Fax mode exposure adjust (Fine Text) 43 Fax mode exposure adjust (Super Fine) 44 Fax mode exposure adjust (Ultra Fine) 45 Fax mode exposure adjustment (600dpi) 46 Fax mode exposure adjustment (RGP RIP) 47 JPEG compression rate setting 51 Heavy paper mode gamma adjustment 52 Heavy paper mode gamma default set 54 Half tone density adjustment (dither). 46 Copy & Image Density Adjustment 55 Drop out colour mode adjustment for Image Send mode. 58 Copy mode pseudo resolution setting (smoothing process). 59 Copy mode pseudo resolution image process adjustment. 60 Sharpness adjustment (colour auto mode) 61 Area separation recognition setting 62 ACS operating condition setting 63 Copy low density adjustment 65 Colour correction table setting. 66 Watermark adjustment for Copy/Printer 74 Copy colour balance adjustment 90 Set process operation of high compression PDF images 91 Adjust reproduction of black text. 48 Magnification & Motor Adjustment 1 Scan image magnification ratio adjust (Main scan) 5 Scan image magnification ratio adjust (Sub scan) 6 Motor rotation speed adjustment 49 Firmware & E-Manual Upgrade 1 Firmware Upgrade Program 3 E Manual Update Program 5 Watermark Update Program 10 ACU Firmware Update Program 50 Image Position Adjustment 1 Lead edge/copy position adjustment 5 Printer lead edge adjustment (sub scan) 6 DSPF Lead edge/copy position adjustment 10 Print off-centre deviation adjustment. 12 Original centre deviation adjustment. 20 Manual colour registration adjust. 22 Auto colour registration & drum adjust. 24 Auto registration & drum data display 27 Image loss adjustment (Fax/Scanner) 28 Service adjustment (OC/SPF position) 51 Resist Roller Adjustment 1 Secondary transfer voltage ON timing adjustment 2 Resist roller adjustment

6 RSPF document tray size adjustment 7 RSPF document tray size adjust value set. 8 RSPF scanning position adjustment 9 RSPF dirt detection setting 10 RSPF dirt detection execution 55 MFP Data Setting 1 Engine soft switch setting SW9-2 Laser power adjustment control for Colour:- 0 =Off, 1 = On (Default) SW9-3 Laser power adjustment control for Monochrome:- 0 =Off, 1 = On (Default) 2 Scanner soft switch setting 3 Controller soft switch setting:- SW1-5 Auto clear function before copy job execution:- 0 =Disabled, 1 = Enabled SW3-6 Process mixed original size printing for duplex mode:- 0 =Disabled, 1 = Enabled SW3-7 HP Compatibility Mode:- 0 =Disabled, 1 = Enabled SW4-5 Paper type simplification selection:- 0 =Disabled, 1 = Enabled SW4-7 Paper feed size entry:- 0 =Disabled, 1 = Enabled SW6-1 Ethernet Speed Auto negotiation:- 0 = Enabled, 1 = Disabled SW6-2 Ethernet Link Speed:- 0 = 100Base TX, 1 = 10Base T SW6-3 Ethernet Duplex Mode:- 0 = Full, 1 = Half SW6-4 Ethernet 100/1000 Link Speed:- 0 = 100Base TX, 1 = 1000Base T SW6-8 USB Card Reader detection control 0 =Disabled, 1 = Enabled SW9-5 Maintenance notification setting by Printer MIB:- 0 = Enabled, 1 = Disabled SW17-3 A3 / Postcard Counter Mode 0 = Disabled, 1 = Enabled 55 MFP Data Setting 3 Controller soft switch setting:- SW22-5 Display toner remaining (MFP Status):- 0= Disabled, 1 = Enabled/Display SW24-7 Continuous print mode for OSA (job queuing for external accounting):- 0 = Job Queue Disabled 1 = Job Queue Enabled SW24-8 OSA Offline Mode (for external accounting):- 0 = Disabled, 1 = Enabled SW25-7 Custom Envelope size (Printer). 0 = Disabled, 1 = Enabled SW26-1 Notification sound of finished Copy job. 0 = Disabled, 1 = Enabled SW26-2 Notification sound for Stop copy when no original is present 0 = Disabled, 1 = Enabled SW27-8 Retain Scan to Desktop destination for a certain period after a scan operation. 0 = Disabled (Default) 1 = Enabled SW28-3 Single Email alert notification for customer. 0 = Disabled (Default) 1 = Enabled SW28-4 Envelop mode – automatically change to size tab screen. 0 = Disabled (Default) 1 = Enabled SW28-6 Disable Multi Shot & Pamphlet function when reprinting retention data. 0 = Disabled (Default) 1 = Enabled SW28-7 The [X] keys indicating determination of setting can be changed to [OK] keys 0 = Disabled, 1 = Enabled (Default)

3 Controller soft switch setting:- SW29-7 Disable Pop Up Message for Data is being cleared (DSK) & Settings of machine changed by Web page:- 0 = Displayed (Default) 1 = Not displayed SW30-3 Hold Image Send destination address function. 0 = Disabled, 1 = Enabled (Default) SW33-4 90 degrees rotate from the Bypass Tray when Size Input is set to "X=148 / Y=210 0 = Disabled, 1 = Enabled 10 Special Stamp setting (Taiwan only) 56 MFP Data Import & Export 1 Transfer data execute (MFP/SD Card/SRAM & EEPROM) 2 Export/Import EEPROM/SD Card/HDD data 3 Document filing data backup to USB 4 Job log data backup to USB 5 Export Adjustment & Settings data to USB 6 Output Jam/Trouble data 7 Export Syslog data to USB 60 Memory Operation & Test 1 SDRAM read/write test (MFP PWB) 61 LSU Writing Adjustment/Test 1 LSU test (Polygon & BD detection check) 3 LSU power auto setup 4 LSU position adjustment (CMYK) 11 LSU power correction (automatic) 12 LSU power manual correction 13 LSU power correction value reset/clear 62 HDD Operation & Test 1 HDD/SD Card format 2 HDD partial read/write check 3 HDD read/write check (all areas) 6 Smart (HDD) self diagnostic test 7 Smart (HDD) self diagnostic error log 8 HDD/SD Card format (excluding system & operation manual area) 10 Job completion list deletion (with job log) 62 HDD Operation & Test 11 Document filing data deletion 12 Enable/disable auto format for HDD trouble. 13 HDD format (manual area only) 14 Delete document filing management data 20 Check operation of mirroring hard disk 63 CCD Operation & Adjustment 1 Shading correction data display 2 Shading correction execution (force) 3 CCD gamma & colour correction adjust. 4 SIT chart patch density list display 5 CCD gamma & colour correction reset. 6 Print engine colour balance 7 Standard target colour calibration set-up 8 Standard scanner target reset (Service) 11 Colour Balance setting (Factory Mode). 64 Self Test Print 1 Test print (Colour mode) 2 Test print (B/W mode) 4 Printer self print test 5 Printer self print test (PCL) 6 Printer self pint test (PS) 7 Adjustment pattern print (Sim46-21) 65 LCD Operation & Adjustment 1 LCD touch panel adjustment 2 LCD touch panel adjustment result display 5 Operation panel key input test 66 Fax Control Settings & Adjustments 1 Fax Soft SW setting:- SW24 Communication Signal sending level (bits 1-8):- Default Value (Australia/NZ) 00001011 SW27-4 V.34 mode function (call arrival):- 0 = V.34 valid. 1 = V.34 invalid. SW27-5 V.34 mode function (polling when calling):- 0 = V.34 valid. 1 = V.34 invalid.

1 Fax Soft SW setting:- SW27-6 V.34 mode function (manual communication):- 0 = V.34 valid. 1 = V.34 invalid. SW33-6,7 Transmission cable amplitude equaliser:- 00 = 0dB 01 = 4dB 10 = 8dB 11 = 12dB 2 Country code default set (Fax) 3 Fax PWB controller memory check 4 Fax signal line check (Max level) 5 Fax signal line check (Soft SW setting level) 6 Fax list print (confidential registration) 7 Fax memory printout (all data) 8 Fax sound message setup 9 Fax signal line check (Soft SW setting) 10 Fax all memory clear 11 Voice signal check (line/speaker 300bps) 12 Voice signal check (line/speaker 300bps) 13 Register dial number for Sim 66-14/15/16 14 Adjust/check the time dial pulse (10bps) 15 Adjust/check the time dial pulse (20bps) 16 Adjust/check the send level DTFM signal 17 DTFM signal to send to line (Max level) 18 DTFM signal to send to line (Soft Sw level) 21 Print various registration information 22 Set the sound volume of the handset 24 Fast memory data clear 29 Fax address book clear 30 Tel/LIU sensor status check 31 ON/OFF setting of output port (Tel/LIU) 32 Received data check (comparison) 33 Busy Tone/CNG/CED/FNET detect check 34 Display time required for sending test data 36 Check Send/Receive from modem. 39 Check Destination saved in Fax EEPROM 42 Rewrite PIC program installed on Fax box 43 Write program & adjustment values to PIC installed on Fax 61 Display FAX related soft switch (151-250) 62 FAX receive data export in PDF format. 67 Printer Settings & Adjustments 17 Printer NVRAM clear 24 Printer half tone auto adjustment 25 Printer half tone colour adjustment 26 Standard target select of printer half tone auto adjustment 27 Scanner target of printer calibration setup (Service) 28 Standard target of printer colour calibration (Service) 31 Printer calibration data clear 33 Printer screen gamma adjust. (PCL/PS) 34 Engine maximum adjustment mode for printer 36 Adjust low density section 41 Threshold value setting for printing judgement of the black colour in B/W printing or selected colour. 42 Gradation setting amount for the black colour in B/W printing or selected colour. 43 Colour balance adjustment of fine B/W printing. 45 Printer image filter and trapping adjustment. 52 Printer default gamma check (PCL/PS) 54 Printer colour balance adjustment

02 SCU ROM abnormality 04 ACU/ACRE expansion ROM error 10 Colour profile error 11 Firmware discrepancy (MFP-PCU) 14 MFP-CPU firmware inconsistency 15 Incompatible DSK Boot and program firmware version 16 Data error of Energy Saving NIC firmware on SD card. 17 UI data & CPU firmware inconsistency. 20 Firmware & EEPROM conflict (MFP) 21 Firmware & EEPROM conflict (PCU) 22 Firmware & EEPROM conflict (SCU) C1 10 Main charger trouble (Monochrome) 14 Main charger trouble (Colour) C4 00 PTC trouble (TC high voltage) CE 00 Network communication error 01 Network card is not installed or defective 02 FTP or Mail server is not found 03 Specified server does not correspond during transmission 04 Invalid account/password (FTP server) 05 Invalid directory entered (FTP server) 06 Specified mail server (POP3) is not found 07 Invalid server account or password 08 The specified mail server (POP3) suspends response E7 01 MFP image data trouble. 02 HDD trouble when the mirroring kit is installed. 03 HDD trouble. 04 HDD-ASIC error. 07 SD Card error 10 Shading trouble (Black correction). 11 Shading trouble (White correction). 14 CCD-ASIC communication error. 20 LSU laser detection error (K). E7 20 LSU laser detection error (K). 21 LSU laser detection error (C). 22 LSU laser detection error (M). 23 LSU laser detection error (Y). 24 LSU LD driver error (K) 25 LSU LD driver error (C) 26 LSU LD driver error (M) 27 LSU LD driver error (Y) 28 LSU-PCU connection trouble 29 LSU-ASIC frequency abnormality. 42 Image data trouble (ACRE - ASIC) 46 Image data decode error ( ACRE) 47 MFP & ACRE firmware inconsistency 48 Scanner expansion PWB (ACRE) memory error 49 Watermark data error 50 Firmware & PWB combination error 55 PCU PWB information sum error 60 MFP combination error (Firmware/PWB) 61 MFP-PCU combination error 65 MFP EEPROM sum check error 80 MFP-SCU communication trouble. 89 Communication error between MFP PWB & Energy Saving NIC controllers. 90 MFP-PCU communication trouble. 91 Fax reception image data error 92 Copy image data error 93 Image data process error. 94 Image data process error (import data) 95 Printer PWB DIMM memory check error. 96 MFP PWB DIMM memory check error. A0 LSU LD PWB EEPROM R/W error (K) A1 LSU LD PWB EEPROM R/W error (C) A2 LSU LD PWB EEPROM R/W error (M) A3 LSU LD PWB EEPROM R/W error (Y) A5 Mirror kit HDD installation error A6 Compact Flash memory trouble EE EC Auto DV adjustment trouble. EL Auto DV adjustment trouble (over toned). EU Auto DV adjustment trouble (under toned). F1 00 Finisher-PCU PWB communication error. 03 Finisher exit roller lifting operation trouble

10 Finisher staple operation trouble. 11 Finisher grip operation trouble. 15 Finisher exit tray lift operation trouble. 19 Finisher alignment operation trouble F. 20 Finisher alignment operation trouble R 21 Finisher interface fan motor trouble. 31 Saddle Finisher folding sensor trouble. 32 Finisher/Punch unit communication error. 33 Punch unit shift operation trouble. 34 Punch operation trouble. 36 Punch paper edge detection error 37 Finisher data backup RAM error. 38 Punch data backup RAM trouble. 39 Punch paper dust sensor trouble. 41 Saddle paper positioning trouble 43 Saddle alignment operation trouble. 45 Saddle staple trouble. 47 Saddle paper transport motor trouble. 50 Finisher incompatibility trouble. F2 22 Discharge lamp trouble (K) 23 Discharge lamp trouble (C) 24 Discharge lamp trouble (M) 25 Discharge lamp trouble (Y) 39 Process temperature sensor trouble 40 Toner density sensor trouble (K) 41 Toner density sensor trouble (C) 42 Toner density sensor trouble (M) 43 Toner density sensor trouble (Y) 45 Colour image density sensor trouble 49 LSU thermistor trouble 50 K drum phase sensor trouble 51 CL drum phase sensor trouble 58 Temperature/humidity sensor trouble (HUD_M/TH_M) 64 Toner supply operation trouble (K) 65 Toner supply operation trouble (C) 66 Toner supply operation trouble (M) 67 Toner supply operation trouble (Y) 70 Improper toner cartridge detection (K) 71 Improper toner cartridge detection (C) 72 Improper toner cartridge detection (M) 73 Improper toner cartridge detection (Y) 74 Toner cartridge CRUM error (K) 75 Toner cartridge CRUM error (C) F2 76 Toner cartridge CRUM error (M) 77 Toner cartridge CRUM error (Y) 78 Image density registration sensor trouble 91 High density process control high voltage error (K) 92 High density process control high voltage error (C) 93 High density process control high voltage error (M) 94 High density process control high voltage error (Y) F3 12 Paper feed tray 1 lift up trouble 22 Paper feed tray 2 lift up trouble F6 00 ICU-Fax communication trouble (ICU) 01 Fax EEPROM read/write error. 04 Fax modem operation trouble. 21 LIU & Fax soft switch error (combination) 30 Access error to 1-chip on Fax board. 97 Fax Pwb compatibility trouble. 98 Improper Fax & Destination information. H2 00 Thermistor open trouble (TH_UM_AD2). 01 Lower thermistor open trouble (TH_LM). 02 Thermistor open trouble (TH_US). 03 Thermistor open trouble (TH_UM_AD1) H3 00 Fuser high temperature trouble (TH_UM). 01 Fuser high temperature trouble (TH_LM). 02 Sub thermistor fusing section high temperature (TH_US). H4 00 Fuser low temperature (TH_UM_AD2) 01 Fuser low temperature (TH_LM) 02 Sub thermistor fusing section low temperature (TH_US) H5 01 5 continuous (POD1 not reach) jams

(TH_UM_AD2) 11 Fuser low temperature recovery error (TH_LM) L1 00 Scanner feed trouble. L3 00 Scanner return trouble. L4 02 Paper feed motor trouble 03 Fusing motor trouble 04 DV motor trouble K 05 DV motor trouble CMY 06 Transfer unit lift trouble 07 Transfer belt motor trouble 11 Shift motor trouble 12 Secondary transfer separation trouble 16 Fusing pressure release trouble 30 Controller fan motor 31 Paper exit cooling fan trouble 32 Power source cooling fan 1 trouble 35 Fusing cooling fan trouble 43 Paper exit cooling fan 2 trouble 50 Process fan trouble 51 Process fan 2 trouble L6 10 Polygon motor trouble (LSU) L8 01 No Full wave signal 02 Full wave signal error 20 MFP PWB/LSU mother board communication trouble PC -- Personal counter not installed U1 01 Battery trouble. U2 00 MFP EEPROM read/write error 05 Erroneous detection of account management data 11 MFP PWB EEPROM check sum error. 30 Serial number discrepancy (MFP – PCU) 40 SD card system storage data error 41 HDD system storage data area error 42 Machine adjustment data (system storage area) error 50 HDD user authentication data sum error 60 Watermark check error. 80 SCU PWB EEPROM read/write error. 81 SCU PWB EEPROM check sum error. 90 PCU PWB EEPROM read/write error. 91 PCU PWB EEPROM check sum error U6 00 PCU-Desk communication trouble 01 Desk Unit Tray 1 lift motor trouble 02 Desk Unit Tray 2 lift motor trouble 03 Desk Unit Tray 3 lift motor trouble 09 LCC lift motor trouble 10 Desk transport motor trouble 20 LCC communication trouble 21 LCC transport motor trouble 22 LCC 24v power abnormality 50 Desk incompatibility trouble 51 LCC – Main unit combination trouble 52 PCU PWB – Paper feed desk communication trouble. U7 50 Communication trouble between main unit and vendor control 51 Vendor machine error U9 01 Touch panel trouble UC 02 CPT - ASIC error 20 DOCC ASIC error

55 COMMUNICATION REPORT MAIN CODE: The communication report code is composed of the following: Communication Report: XX (XXXX); The Upper 2 digits of the Communication Report Code:- Communication report code of 00 - 99 (Refer to communication report main code). The Lower 4 digits of the Communication Report Code:- Refer to communication report sub code 1. The Upper 2 digits:- Communication report sub code 1 (Refer to Communication report sub code 1). The Lower 2 digits:- Communication report sub code 2 (Refer to Communication report sub code 2). Notes: 1. The communication report sub code 1 and sub code 2 are in hexadecimal notation. (The others are in decimal notation.) 2. The communication report sub code 1 is not used in these models. Report Code Final Receive Signal (Send side) Final Receive Signal (Receive side) 0 Abnormal signal Abnormal signal 1 NSF, DIS (SID), (SUB), NSS, DCS 2 CFR (PWD), (SEP), NSC, DTC 3 FTT EOP 4 MCF EOM 5 PIP, PIN MPS 6 RTN, RTP PRI-Q 7 No signal, DCN DCN 8 PPR PPS-EOP 9 PPS-EOM 10 PPS-MPS, PPS-NULL 11 RNR RR 12 CTR CTC 13 ERR EOR-Q 14 PPS-PRI-Q 16 Abnormal signal Abnormal signal 17 NSF, DIS SID, SUB, NSS, DCS 18 CFR PWD, SEP, NSC, DTC 19 FTT PPS-EOP 20 MCF PPS-EOM 21 PIP, PIN PPS-MPS, PPS-NULL 22 RTN, RTP PRI-Q 23 No signal, DCN DCN 24 PPR 25 RNR RR 26 CTR CTC 27 ERR EOR-Q 28 PPS-PRI-Q 29 V.8 Phase-1 V.8 Phase-1 30 V.8 Phase-2 V.8 Phase-2 31 V.8 Phase-3 V.8 Phase-3

SHARP 56 Report Code (Result) Result Displayed Communication Interruption Content 0 - 31 Refer to “previous table”. Depends on the point of communication interruption. For 16 or later, V.34 mode communication. 33 BUSY The calling side cannot establish connection with the remote party. 34 CANCEL A communication interruption command is made during sending/receiving. The interruption key is pressed for interruption of input. 35 NG35 XXXX Power is failed during sending/receiving. 36 No record paper 37 Record paper jam 38 MEM. FULL Memory over during reception. Print is not made during reception in acting reception inhibit. 39 No. of paper unmatched 40 Relay not received 41 LENGTH OVER The send data length of one page exceeds the limit (2m) in sending. 42 LENGTH OVER The receive data length of one page exceeds the limit. 43 Communication (OK) Speaking before data transmission 44 ORIGINAL ERROR A document jam occurs in direct sending. 45 Picture quality error 46 NO RESPONSE The FAX signal from the remote party is not detected within T1 time. (When in recall, however, the recall setting in case of a communication error is valid.) 47 TX DECODE ERROR A decode error occurs in the FAX board. 48 OK Normal end of communication OK REPLY RECEIVE OK in Internet FAX send with reception confirmation. 49 NO RX POLL The called side does not have polling function in polling reception. The called side has no data to send. 50 RX POLL FAIL In polling reception, DCN is received for DTC. In polling sending, there is no send data. 51 PASS # NG In poling sending, the allow number is not matched. In polling sending, the system number is not matched. 52 No confidential function in remote party In confidential sending, the remote party does not have confidential function. (Including other company's machines) 1) The NSF signal has not "Confidential function" bit. 2) The NSF is not a Sharp machine. 53 Confidential not received In confidential sending, DCN is received for NSS. 54 Confidential BOX NO NG In confidential reception, a confidential box number which is not registered is specified. 55 No relay function in remote party In relay command sending, the remote machine has no relay function. (Including other company's machine) 1) The NSF signal has not "Confidential function" bit. 2) The NSF is not a Sharp machine. 56 NO REL RX 1) In relay command sending, DCN is received for NSS. 2) In relay command reception, a remote station number which is not registered is specified. 3) In F code relay broadcasting, an F code relay command is received. 57 Relay ID unmatched In relay command reception, the relay ID does not match.

57 Report Code (Result) Result Displayed Communication Interruption Content 58 REJECTED In reception, data are sent from a remote machine of receive inhibit number. (Not rejected in the bulletin board send or the F code bulletin board send.) 59 RX NO F-CODE POLL In F code polling (calling), the remote machine has no DIS bit 47 (polling function). In F code polling (calling), the called side has no send data. (DIS bit 9 is 0.) 60 NO F-CODE POLL In F code polling (calling), DCN is received for SEP. In bulletin board, there is no send data for SEP. 61 RX POLL # NG In bulletin board, the sub address (bulletin board number (SEP)) is not matched. 62 F POLL PASS # NG In bulletin board, the pass code (PWD) is not matched. 63 NO F FUNC In F code sending, the remote machine has no DIS bit 49 (sub address function). (Check that the remote machine conforms to F code.) 64 NO F-CODE In F code sending : 1) DCN is received for SUB. --- Check the box number. 2) DCN is received for SID. --- Check the box number and pass code. In F code receiving : "F code relay broadcasting" or "F code confidential reception" is "Inhibited with soft SW." 67 F PASS # NG In F code receiving, the pass code (SID) is not matched. 68 BOX NO. NG In F code reception, a box number which is not registered is specified. (SUB is not matched.) 69 MEMORY OVER Memory over in quick online sending 70 JOB MEMORY OVER In PC-FAX reservation, the number of remote parties is exceeded. 71 NG71 XXXX *1 In PC-FAX reservation, data sent from PC includes some errors. 72 NG72 XXXX *1 In department management setting on the machine side:  In reservation from PC-FAX or PC-Internet FAX, a department number which is not registered on the machine side is specified.  In reservation from PC-FAX or PC-Internet FAX, the department number is not specified. 73 NG73 XXXX *1 In reservation from PC-FAX or PC-Internet FAX, the use quantity limit is exceeded. 74 NG74 XXXX *1 When reserving specified filing in document filing in PC-FAX or PC-Internet FAX;  The pass-code for the folder is set on the machine side and the pass-code from PC-XXX does not match with it.  The pass-code for the folder is set on the machine side and no pass-code is specified by PC-XXX. 75 NG75 XXXX *1  Reservation cannot be made due to machine busy. (Reservation of PC-FAX cannot be accepted.)  When "PC-FAX or PC-internet FAX send inhibit" is set on the machine side. 76 NG76 XXXX *1 Reserved with receive confirmation request in PC-Internet FAX, but the Internet FAX sender is not registered on the machine side. 77 NG77 XXXX *1 In reserving specified filing in PC-FAX or PC-Internet FAX, the machine has no filing function. 78 NG78 XXXX *1 The filing function is inhibited on the machine side when filing specification is reserved by PC-FAX or PC- Internet FAX. 79 NG79 XXXX *1 An authentication error occurs when PC-FAX or PC-Internet FAX is reserved.

SHARP 58 Report Code (Result) Result Displayed Communication Interruption Content 80 NG80 XXXX *1 NIC connect failure (network abnormality)  Check for disconnection of cables.  A network trouble (CE-XX) occurs.  The port is set to DISABLE.  Authentication of the POP server is failed when POP before SMTP is enabled.  When an error other than the communication result code 93 or 94 in D- SMTP send (including error response of 5XX) 81 NG REPORT In Internet FAX send, reply of receive confirmation of the remote machine is not normal. (Including PC-Internet FAX).  Error of the disposition-modifier.  The disposition modifier is not in an error, and the disposition type is other than displayed, dispatched, or processed. 82 NO REPORT In Internet FAX send, time-out occurs in waiting for receive confirmation from the remote machine. (Including PC-Internet FAX).  In a case where send confirmation wait time-out time is other than 0, when send confirmation reply from an Internet FAX destination is not received.  Recalls of the set number of recalls are performed, but send confirmation reply from an internet FAX destination is not received. 83 NG LIMIT In E-mail/FTP, Internet FAX send, the send data size exceeds the upper limit of send data. 84 REJECTED In e-mail receive, a sender is registered in receive reject address/domain. 85 NG85 XXXX *1 In e-mail receive, an error occurs in communication with POP3 server.  Header acquisition error.  Time-out during mail receive 86 RECEIVED In e-mail receive, an unsupported attached file is received. Only the TIFF-F type is supported for attached files.  The TIFF-F type of the attached file cannot be recognized.  There is no attached file. 87 NG87 XXXX *1 In e-mail receive, an attached file cannot be stored in memory. * Memory over 88 NG88 XXXX *1 In SMTP e-mail receive, an attached file cannot be stored in memory.  Cannot be stored in memory.  The number of items of acting receive data is the maximum, and an additional data cannot be stored. 89 NG89 XXXX *1 In SMTP e-mail receive, an error occurs in communication with the mail server.  Time-out occurs during e-mail receive. 90 NG90 XXXX *1 After reservation by re-operation of document filing, conversion for image send cannot be made. 91 NG91 XXXX *1 *2 Data cannot be written to the memory device when Scan To USB is executed.  The memory device is disconnected during writing to the memory device.  An error occurs due to a memory device trouble. 92 NG92 XXXX *1 *2 The USB device memory overflows during writing data into the memory device when "Scan to USB" is executed. 93 NG93 XXXX *1 When error in D-SMTP send (with recall):-  An error response of 4XX occurs during communication with the SMTP server.  Time out occurs after establishment of connection with the SMTP server. 94 NG94 XXXX *1 When busy in D-SMTP send Time out occurs during establishment of connection with the SMTP server.

59 Report Code (Result) Result Displayed Communication Interruption Content 95 NG95 XXXX *1 When the path is too long in execution of Scan To USB. 96 NG96 XXXX *1 When the normal process is not executed in the secure mail sending. 98 NG98 XXXX *1 The copy inhibit pattern is detected when scanning a document. 99 NG99 XXXX *1 A document which is inhibited to be copied such as a banknote is scanned. *1 For a job status result in "Display in the column of result, NG XXXX is displayed, is the code number. For a communication result, Communication error (XXXX) is displayed. *2 The error code of Scan To USB is specified only in the job log. * When the communication result is OK, the communication sub code 1 and the communication sub code 2 are 0000. Errors in ( ) are not used. COMMUNICATION REPORT SUB CODE 1: The communication report sub code 1 (upper 2 digits) are always indicated as 00. COMMUNICATION REPORT SUB CODE 2:- Report Code 2 Communication Interruption Content Send / Receive 00 When the conditions after 01 do not apply. Send/Receive 01 Send length over Send 02 EOL time up Receive 03 Carrier detection time up Receive 04 Time up of the communication start command from the machine side Receive 05 Time up in phase C (8 min) Send 06 Memory image decode error Receive 07 Memory image decode error Send 08 Time up between frames in phase C (Report code is 0 or 16.) Send/Receive 09 Not used — 10 Not used — 11 Polarity reversion detection Receive 12 Invalid command reception Receive 13 Time up (1-minute timer/6-second time) Receive 14 PUT error Receive 15 In V.34 mode, time up is generated when shifting from Primary to Control. Receive 16 In V.34 mode, time up is generated when shifting from Control to Primary. Receive 17 Command receive time-up from MFP controller Receive 18 Not used — 19 Not used — 20 Polarity reversion detection Send 21 Invalid command reception Send 22 Fall-back retry number over Send 23 Command retry number resend over Send 24 Time up (T5 timer) Send 25 Time up (T5 timer) in V.34 mode Send 26 In V.34 mode, time up is generated when shifting from Primary to Control. Send 27 In V.34 mode, time up is generated when shifting from Control to Primary. Send 28 When sending the FSK signal, no response of send completion is sent back from the MODEM chip within a certain time. (V.34, other than V.34) Send

SHARP 60 Report Code 2 Communication Interruption Content Send / Receive 29 Not used — 30 A communication error is generated between MFP controller and Modem controller. (Report code is 0 or 16.) — 31 DC current not detected (busy) Send 32 Dial tone not detected (busy) Send 33 Busy tone detection (busy) Send 34 T0 time up (Remote machine not responding) Send 35 T1 time up (Remote machine not responding) Send 36 In dialling, polarity reversion detection (Remote machine not responding) Send 37 Calling is not made (busy) Send 38 Not used — 60 In resend of document filed data, an error occurs in decoding or coding. Resend 61 In resend of document filed data, setting to inhibit resolution conversion is made. (The resolution after resend is set to be Enlarged.) Resend 62 In resend of document filed data, rotation setting is made for data which cannot be rotated. Resend 63 In resend of document filed data, data cannot be stored in HD after conversion of resolution for resend. Resend 64 In resending data of document file, during conversion for resending, the number of IMS management pages exceeds the upper limit (999). (IT occurs in OSA Scan to FTP also, resulting in memory over.) Resend OSA Scan To FTP 70 E-mail header acquisition error E-mail receive 71 Time out occurs during e-mail receive. E-mail receive 72 Receive reject occurs during e-mail receive. E-mail receive 73 Network communication cannot be made due to port disable. Network send 74 An authentication of the POP server is failed when POP before SMTP is enabled. Network send 75 In the setting of SSL communication, when SSL communication is tried but the server side does not support SSL. Network send 76 There is no image in network communication (transfer). Network send 80 There is no attached file in received e-mail. E-mail receive 81 The attached file of received e-mail is not of TIFF type which is supported. E-mail receive 82 The TIFF type of the attached file in received e-mail cannot be recognized. ID error E-mail receive 83 The TIFF type of the attached file in received e-mail cannot be recognized. E-mail receive 84 The TIFF type of the attached file in received e-mail cannot be recognized. Version error E-mail receive 85 The TIFF type of the attached file in received e-mail cannot be recognized. Tag data error E-mail receive 86 The TIFF type of the attached file in received e-mail cannot be recognized. Tag parameter error E-mail receive 87 The TIFF type of the attached file in received e-mail cannot be recognized. Header size error E-mail receive 88 The TIFF type of the attached file in received e-mail cannot be recognized. Data error E-mail receive 90 In e-mail receive; an attached file cannot be stored in memory. Memory over. Cannot be stored in memory. E-mail receive 91 In e-mail receive, an attached file cannot be stored in memory. The file size is too great to be stored in memory. E-mail receive 92 In SMTP e-mail receive; an attached file cannot be stored in memory. Cannot be stored in memory. E-mail receive When sub code 2 is 08 or 30 and the communication report is OK, the report code is 00 or 16.

63 ENGINE & DESK Code Description Code Description APPD1_N APPD1 not-reached JAM POD3_S POD3 remaining JAM APPD1_S APPD1 remaining JAM PPD1_LCC PPD1 not-reached JAM (LCC communication abnormality) APPD2_N APPD2 not-reached JAM PPD1_N1 PPD1 not-reached JAM (Cassette 1 paper feed) APPD2_S APPD2 remaining JAM PPD1_N2 PPD1 not-reached JAM (Cassette 2 paper feed) CPFD1_N2 CPFD1 not-reached JAM (Cassette 2 feed paper) PPD1_N3 PPD1 not-reached JAM (Desk 1 paper feed) CPFD1_N3 CPFD1 not-reached JAM (Desk 1 paper feed) PPD1_N4 PPD1 not-reached JAM (Desk 2 paper feed) CPFD1_N4 CPFD1 not-reached JAM (Desk 2 paper feed) PPD1_NA PPD1 not-reached JAM (ADU paper feed) CPFD1_S1 CPFD1 remaining JAM (Cassette 1 paper feed) PPD1_S1 PPD1 remaining JAM (Cassette 1 paper feed) CPFD1_S2 CPFD1 remaining JAM (Desk 2 paper feed) PPD1_S2 PPD1 remaining JAM (Cassette 2 paper feed) CPFD1_S3 CPFD1 remaining JAM (Desk 1 paper feed) PPD1_S3 PPD1 remaining JAM (Desk 1 paper feed) CPFD1_S4 CPFD1 remaining JAM (Desk 2 paper feed) PPD1_S4 PPD1 remaining JAM (Desk 2 paper feed) CPFD2_DESK CPFD2 JAM (Desk communication trouble) PPD1_SA PPD1 remaining JAM (ADU paper feed) CPFD2_N3 CPFD2 not-reached JAM (Desk 1 paper feed) PPD1_SM PPD1 remaining JAM (Manual 2 paper feed) CPFD2_N4 CPFD2 Not-reached JAM (Desk 2 paper feed) PPD2_DRUM PPD2 JAM (Detect DRUM Lock) CPFD2_S2 CPFD2 remaining JAM (Cassette 2 paper feed) PPD2_FIN PPD2 JAM (Finisher communication error) CPFD2_S3 CPFD2 remaining JAM (Desk 1 feed paper) PPD2_N1 PPD2 not-reached JAM (Cassette 1 paper feed) CPFD2_S4 CPFD2 remaining JAM (Desk 2 feed paper) PPD2_N2 PPD2 not-reached JAM (Cassette 2 paper feed) DPFD1_N4 DPFD1 not-reached JAM (Desk 2 paper feed) PPD2_N3 PPD2 not-reached JAM (Desk 1 paper feed) DPFD1_S3 DPFD1 remaining JAM (Desk 1 paper feed) PPD2_N4 PPD2 not-reached JAM (Desk 2 paper feed) DPFD1_S4 DPFD1 remaining JAM (Desk 2 paper feed) PPD2_NM PPD2 not-reached JAM (Manual feed tray paper feed) DPFD2_S4 DPFD2 remaining JAM (Desk 2 paper feed) PPD2_NA PPD2 not-reached JAM (ADU paper feed) MFT Manual feed paper feed JAM (MPFD not-reached) PPD2_PRI PPD2 JAM (Image preparation wait timeout) POD1_N POD1 not-reached JAM PPD2_S1 PPD2 remaining JAM (Cassette 1 paper feed) POD1_S POD1 remaining JAM PPD2_S2 PPD2 remaining JAM (Cassette 2 paper feed) POD2_N POD2 not-reached JAM PPD2_S3 PPD2 remaining JAM (Desk 1 paper feed) POD2_S POD2 remaining JAM PPD2_S4 PPD2 remaining JAM (Desk 2 paper feed) POD3_N POD3 not-reached JAM PPD2_SA PPD2 remaining JAM (ADU paper feed)

SHARP 64 ENGINE & DESK Code Description Code Description PPD2_SM PPD2 remaining JAM (Manual feed tray paper feed) TRAY3 Cassette 3 paper feed JAM TRAY1 Cassette 1 (CPFD1 not reached JAM) TRAY4 Cassette 4 paper feed JAM TRAY2 Cassette 2 paper feed JAM (CPFD2 not reached JAM) LARGE CAPACITY CASSETTE LCC LCC paper feed JAM (LPFD not-reached) LPFD_SL LCC remaining JAM (Side LCC paper feed) DOCUMENT FEEDER ICU_REQ ICU factor stop JAM SPPD3_S SPPD3 remaining JAM P_SHORT Short size paper JAM SPPD4_N SPPD4 not-reached JAM SDFS_S Paper JAM (light quantity correction error) SPPD4_S SPPD4 remaining JAM SPPD1_N SPPD1 not-reached JAM SPSD_SCN Exposure start wait timeout SPPD1_S SPPD1 remaining JAM SPPD2_NR SPPD2 reverse not-reached JAM SPPD2_N SPPD2 not-reached JAM SPPD2_SR SPPD2 reverse remaining JAM SPPD2_S SPPD2 remaining JAM STOP_JAM Emergency stop request JAM (Controller request) SPPD3_N SPPD3 not-reached JAM INNER FINISHER FIN_TIME Finisher paper early JAM FPPD1_S Finisher inlet port remaining JAM FPDD_S Bundle exit remaining JAM FSTPD_S Paper exit remaining JAM FPPD1_N Finisher inlet port not reached JAM FSTPLJ Staple JAM SADDLE FINISHER FDRLMJ Paper exit roller lift motor JAM FPPD3_N Saddle paper exit not- reached JAM FGMJ Gripper motor JAM FPPD3_S Saddle paper exit remaining JAM FIN_PAOF Paper attribute data reception overflow (16 sheets) FSDMJ Saddle motor JAM FIN_TIME Finisher paper early reaching JAM FSPTMJ Saddle paper transport motor JAM FPATPD_S Saddle transport remaining JAM FSSMJ Stapler shift motor JAM FPDD_S Bundle exit remaining JAM FSTPLJ Staple JAM FPNCHJ Punch JAM PDPPD1_N Interface inlet port not- reached JAM FPPD1_N Finisher inlet port not- reached JAM PDPPD1_S Interface inlet port remaining JAM FPPD1_S Finisher inlet port remaining JAM PDPPD2_N Interface outlet port not- reached JAM FPPD2_N Saddle section not- reached JAM PDPPD2_S Interface outlet port remaining JAM FPPD2_S Saddle section remaining JAM

MX-2640/3640N series with another MX colour device? Tandem operation is only supported with MX-2640/3140/3640N series only. Is it possible to retain the Destination Address (Image Send Mode), once the current Scan operation is complete? To enable this function, change, SIM55-03 SW30-3 from 0 (default) to 1. Once enabled, go to System Settings-Image Send Settings-Operation Settings menu and enable the “Hold Address for a while after scanning is completed” option for the relevant Image Send mode. TROUBLE CODES ALL C4-00 To prevent static discharge (change of bias voltages), upgrade the PCU firmware to 04.04.G2.00 (or higher). Also check the operation of the Drum Phase sensors and the clutches that change the position of the Primary Transfer Belt . The belt may not be locking securely into the colour or BW position. PG Section 51, item 20 (x2). PCLC-0373FCZ1 U2-00 The latest Running Change firmware now supports U2-00 cancellation therefore:- 1. Upgrade the MFP Firmware to 03.00.A2 (or higher). 2. Clear U2-00 trouble by executing SIM16. MX-EB11 E7-47 trouble To support MX-2640/3140/3640N series, the ACU firmware version must be upgraded to 01.00.A2. Use SIM49-10 to perform the ACRE firmware upgrade. GENERAL / MISC ALL Error K, C, M, Y in Sim44-26 and/or machine hangs in Sim46-74 when trying to print the calibration sheet. Check/replace CF card on the MFP PWB. MFP fails to boot (or keeps rebooting) Please ensure the CF Card is installed correctly. Make sure it is seated all the way and "clicks" into place. No Output Tray Is Allowed error message The above message can be displayed if the machine power is turned OFF just before the lift up of Tray 3 or 4 is completed. To work around this issue, open & close Tray 3 or 4 when the message appears or upgrade the PCU firmware to 04.01.G1 (or higher). MX-DE13 MX-DE14 The MXDE13 or MXDE14 desk unit is not recognised correctly (1 or 2 drawers missing from the configuration) after installation. To support future models, the Transfer Motor SB installed on the MXDE13 & MXDE14 desk unit has been changed since June 2013 production therefore, when the current desk unit is installed onto an earlier machine for example, both PCU & Desk firmware must be upgraded to the latest version to ensure compatibility.

ALL Machine indicates Paper Out condition (especially after recovering from Pre Heat or Auto Shut Off modes), even though paper is still available in the cassette. When experiencing the above phenomenon, upgrade the PCU firmware to Special ROM version 04.02.G2.a0 ALL APPD1_N Duplex jams or Corner of paper folding. To increase the operating tolerance in duplex mode if paper curl is present:- 1. Adjust the fusing temperature (SIM43-1) to reduce paper curl. 2. Replace the ADU Gate Plate (PG 41-67) with a modified type LPLTP8560FCZ1 so that the Delivery Gate is open to maximum position. 3. For a temporary workaround, remove the ADU right upper cabinet and fix a paper clip onto the ADU Base Plate to open the Right Delivery Gate to Maximum position. PRINT CONTROLLER ALL The MFP may intermittently hang (stops printing) with Rendering displayed within the job status, only when printing from a Windows environment. Update the MFP firmware to 05.00.A2 (or higher). Also, there is a Microsoft Hotfix available that may address this issue:- http://support.microsoft.com/kb/2996207/en-us In addition, disabling mDNS within Network Settings- Services menu and WSD under Network Settings-Print Port Settings has also resolved this issue in some cases. Unable to print using AirPrint Upgrade the MFP Firmware to 03.00.A2 (or higher) and ensure AirPrint is enabled:- Settings-Network Settings- Printer Port Settings-AirPrint Settings After upgrading from Windows 8 to 8.1 or 2012 to 2012R2, “Features” information on the printer properties is not displayed. This is caused by the OS upgrade. If you change the Printer Name or change/reset the Port properties of the queue, the Features information will return. Using PC-Fax Preview function on Windows 8.1 or 2012R2, the preview image and sending result is incorrect When using PC-Fax driver on Windows 8.1 or 2012R2, set the FAX resolution setting to 200x200dpi, 400x400dpi or 600x600dpi. Unable to install OSX10.8 Drivers - Cannot be opened because it was not downloaded from the Mac APP Store error message For additional security, OSX 10.8 Mountain Lion implemented “Gatekeeper”, which can be set to restrict the installation of applications/drivers from a specific source (eg Mac App Store). From the Security & Privacy menu (System Preferences), change the "Allow Applications Downloaded From" setting to Mac App Store and identified developers or Anywhere. Printing multiple page reports from different paper trays as separate files, is it possible to stop the MFP device from bypassing jobs held when a paper out condition occurs, to prevent an out of sequence output/report? Enable (check) the following setting change on the MFP device:- System Settings - Operation Settings - Disabling of Bypass Printing

ALL When using the Address Book Forward function from Settings-Data Backup menu via the Operation Panel, the Address Book does not appear on the target machine. The Address Book Forward function is only supported with models from the same model series:- Examples:- MX2640/3140/3640N to MX2640/3140/3640N = OK. MX2640/3140/3640N to MXM365/465/565N = NG. Please Wait message appears when scanning multiple page jobs when using the document feeder. To prevent lines occurring due to optical contamination when copying or scanning, shading correction is now performed as default in-between each scan job (hence Please Wait appears and the start button is greyed out for a very short period). However, you can disable this function (so that shading correction is only performed at the beginning of the Image Send or Copy mode) by changing following setting Sim 53-09 - Change Item B (SIDEA SCAN POSITION ET_JOB) from 1 to 0. How to scan to Office 365 email from Sharp MFP? Check the following settings under Network Settings -> Service Settings -> SMTP Primary Server: smtp.office365.com Port Number: 587 Reply Email Address: ****@onmicrosoft.com SSL: ON SMTP Authentication: ON User Name should be same as the Reply Email Address. Note: IMAP is not supported on the current Sharp MFPs therefore only SMTP protocol can be used. The correct port for SMTP with SSL enabled is 587 for Office 365 email. Scan to Email fails when using hotmail.com or outlook.com As Microsoft will not accept any email that is not RFC5322 compliant, the sending email must have a name and valid email address in the header therefore, when configuring SMTP settings on the MFP, make sure to add a Name & Email Address in the Default Send Set menu (under System Settings\Image Send Settings\Scan Settings). Scan resolution is locked at 300dpi When BK Letter Emphasis is ticked in the destination settings of the Address Book or in the Scan Settings under System Settings\Image Send Settings, the scan resolution on the operation panel will be locked at 300dpi and cannot be changed. Similar to the situation above, when using the PDF compression kit and the scan file type is selected as Compact PDF, the scan resolution will also be locked at 300dpi.

MX-FX11 Unable to send Fax as the machine indicates extension phone off hook when using PABX. On some PABX, the line voltage may be low enough for the machine to think that an extension phone is off hook - this is usually indicated with the telephone symbol appearing on the display . Change Fax Soft Switch 114 , Bit 8 from 1 to 0 to disable this detection. DOCUMENT FILING / PUBLIC FOLDER ALL Unable to browse the NAS/Public Folder, even though the Public Folder/NAS settings are enabled within the Network Settings menu. The NBT/WINS Port (Security setting) must be enabled to use NAS/Public storage. For security measures, this port setting is disabled as default. Can you use Domain User Accounts to browse the NAS/Public Folders? NAS/Public Folders support local accounts only (programmed on MFP) EMAIL STATUS ALERTS ALL Is it possible to configure the MFP to send only a single email alert for each alert condition? To enable single email alert notification for Customer Email address only, configure the following soft switch:- SIM 55-03 SW28-3 (change from 0 to 1). Note: For dealer email address, multiple email notifications will still be received. Configuring Toner Low Email alerts to be sent at a specific toner remaining level If you wish to receive toner low emails at a specific toner remaining level, configure the MFP as follows:- 1. Enter Simulation 26-69. 2. Change Item F (Toner E-Mail Alert) from 1 to 0. 3. Set Item B (Remaining Toner Level) to the specified level when the Email alert is sent:- Examples: 0= 5%, 1=10%, 2=15%, 3=20%, 4 = 25% (Default), 5=30%. Note: Depending on Model, the details within Simulation 26-69 may differ therefore please refer to the Service Manual for the relevant model series. SHARPDESK MOBILE ALL Which additional options are required for full functionality when using Sharpdesk Mobile via the wireless access point? None Unable to connect to Office 365 email account when using Sharpdesk Mobile v2.0 When using Office 365, you need to specify the following information within Email Server Settings on Sharpdesk Mobile:- Hostname: m.outlook.com Port Number: 993 SSL: ON

MX-FR41U When printing to a specific folder without PIN, Error 421 occurs - only when DSK is installed. To print to a specific folder without PIN, perform the following setting changes:- 1. Settings - Security Settings - Other Settings - Disabling of Document Filing menu:- Un tick Sharing Mode for Printer. 2. User Control - Authority Group List - Add Authority group Registration - Job Setting - Security - Document Filing Approval Setting menu:- Enable Sharing Mode. SHARP OSA ALL When switching from Internal User Control to External Accounting Mode (eg. Papercut), Unable to Communicate with Authentication Server error message occurs. Under User Control - Card Type / Card Reader Settings menu, uncheck "Use IC Card for Authentication" and power cycle the device. Under External Account control (OSA), is it possible to lower the Automatic Log Out (User) timer from 60 seconds? Under User Control - Default Settings menu, enable Automatic Logout Setting and change to the required time (eg. 30 seconds).

GDI Graphic Display Interface. SPLC Sharp Printer Language Control (GDI). - Sharp Advanced Printing Language (GDI). PCL Printer Command Language. PS Postscript 3. PPD Postscript Printer Description. UPD2 Sharp Universal Printer Driver v2. XPS XML Paper Specification (Page Description Language). SRDM Sharp Remote Device Manager.  Print Driver / Application / Operation are available and supported. Print Driver / Application / Operation are not available or supported under Windows OS. Print Driver / Application / Operation are not available or supported under Apple OSX. Print Driver / Application / Operation are not available or supported under Linux. Application / Operation are not available or supported under Apple iOS. WHQL WHQL (Windows Hardware Quality Lab) Digitally Certified Print Driver for specified Windows Operating System is supported. 06/16 Current Release/Support Schedule - Month/Year [English only]. Note: Release schedule is subject to change without prior notice. Useful Links (Web Addresses): Website: http://www.sharp.net.au/ Technical Support Website:- (Bulletins/Firmware) http://support.sharp.net.au/isgsupport/ Printer Drivers (Download): http://support.sharp.net.au/drivers/ Product Information: (Document Solution Centre): - http://training.sharp.net.au/dsc/ Product Key Registration:- https://dse-pub.sharp.co.jp/key/ User Name: keyuser Password: key000323 Information contained within this guide is subject to change without prior notice. This Handy Guide is not a substitute for the official Sharp Service manuals. It is for use by Sharp qualified service technicians with the intention of improving the efficiency of Sharp MFP Devices. All the latest fault finding information, firmware and printer drivers can be found on the SHARP Support Website.