Tunstall iVi Programming And Installation Manual

with auto fall detection Programming and installation Guide

Wearing Options ................................................................................................................................... 4 Alert Types ............................................................................................................................................ 4 Getting Started ...................................................................................................................................... 5 Default iVi settings ................................................................................................................................ 6 Programming the iVi ............................................................................................................................. 7 Programming Menu .......................................................................................................................... 8 iVi Quick Programming Guide ......................................................................................................... 9 Full Programming Guide ................................................................................................................ 10 Menu 1 - Adjustable Sensitivity .................................................................................................. 10 Menu 2 – Equipment Type ......................................................................................................... 10 Menu 3 - Wearing Option ........................................................................................................... 11 Menu 4 - Disable Cancel Button ................................................................................................ 11 Menu 5 – Not Worn Period ......................................................................................................... 12 Menu 6 – Sleep Mode (for transportation) ................................................................................ 12 Programming the iVi to a Tunstall home unit ................................................................................... 13 Using the iVi to answer an incoming call ...................................................................................... 13 Using with the pendant test reminder (Tunstall Vi/Vi+ only) ....................................................... 13 Using Not Worn Alerts (Tunstall Vi/Vi+ only) ................................................................................ 14 Testing the iVi ..................................................................................................................................... 15 Testing the Help button .................................................................................................................. 15 Testing/Demonstrating fall detection ............................................................................................. 15 Spares and Accessories .................................................................................................................... 15 Troubleshooting .................................................................................................................................. 16

used to raise manual alarms by using the integral help button. The device can also detect falls and raise an automatic alarm using an integrated accelerometer and a barometer. The device is sealed to a rating of IP67, which means the device can be used in the bath/shower without causing an issue. The fall algorithm is designed to make use of changes in barometric pressure, acceleration and static orientation in order to assess whether a fall event has taken place. When the iVi detects an event which is assessed to be like a fall (this takes up to 20 seconds) then it will alert the user by emitting tones from the sounder and lighting the green LED. The user then has 10 seconds to cancel the alert by pressing the cancel button. The iVi can send an alert to the monitoring centre if it hasn’t been worn for a period of time. This period of time is configurable (3, 5 or 7 days). This feature is turned off by default and only turned on in advanced mode. The device is battery powered by a CR2450 and has an approximate battery life of 12 months. Both this guide and the user guide should be read carefully before providing the iVi to a user. NOTE: The iVi is supplied in a sleep mode to preserve battery power. To wake the iVi press the help button once. The second press of the help button will send a radio signal to the connected Tunstall home unit.

Cord. The neck cord (inc brooch/shirt clip) wearing option provides the most optimal position in terms of overall performance however should the user be unable to wear the pendant using this option the belt clip can be used. For details on how each of the wearing options is fitted, refer to the User guide that is included in the iVi packaging. Alert Types The following table explains what alarms will be presented at a PNC and what caused that particular alarm. Alert Description Note Ademco Protocol (USA Only) Fall Detector Button User has pressed the Help button Call presented to an operator at PNC Code 101 Fall Detector Fall A fall has been detected Call presented to an operator at PNC Code 572 Fall Detector Activation Cancelled (Tunstall Vi/Vi+ only) The user has pressed the cancel button during a fall alert Tunstall Vi/Vi+ (TT21 only), Background call in PNC, alert turned off in normal mode Code 573 Fall Detector Not Worn (Tunstall Vi/Vi+ only) The iVi has not moved for 7 days indicating the user is not wearing the device Tunstall Vi/Vi+ (TT21 only), Call presented to an operator at PNC, alert turned off in normal mode Code 571

need to performed • How is the device going to be worn? • How tall is the person who will be wearing the iVi? • What model of home units is the iVi going to be programmed to e.g. Tunstall 400, 4000, Caresse+, CEL450, CEL500, Vi and Vi+? • Is the user capable of using the cancel button correctly? Once the above points are known, it is possible to program the iVi correctly and then program the iVi to the Tunstall. In many circumstances the default settings will meet the requirements therefore only programming the iVi to the Tunstall home unit will be necessary. Identify Wearing method Identify Tunstall type Identify the required sensitivity Program iVi Program iVi to the Tunstall

The default settings are as follows: Menu Setting Note Sensitivity Medium Medium sensitivity should be suitable for the majority of users however very active or very inactive users may require an adjustment to the sensitivity to suit their levels of activity. Equipment type Normal mode ‘Not worn’ and ‘Activation cancelled’ events are turned off. Wearing option Neck and Brooch (users 5ft 2in or above) Waist Worn (users 5ft 10in or above) If the height of the user falls outside of these settings then the wearing option will need to be changed for optimum performance. Cancel button Enabled The user can cancel an automated fall alert when the iVi is beeping. Not worn period 7 days The Not Worn alert is disabled

The iVi needs to be placed into program mode to configure the following parameters: • Adjusting Sensitivity • Equipment type connected to • Wearing Option Setting • Disable cancel button • Not worn period • Sleep mode The programming mode is accessed by pressing the buttons in the following sequence: • Press and hold the Cancel button for more than 3 seconds. • Release the Cancel button (the green status LED will light) • Press and hold the Help button and then the Cancel key and hold both for 3 seconds. • After more than 3 seconds release the Alarm key then release the Cancel key (iVi beeps and the green status LED lights up) • The iVi is now in programming mode

and help buttons. A press of the Cancel button will move to the next menu item and is indicated by the color of the status LED. A press of the Help button within each menu will cycle between the options within that menu and is indicated by different tones played by the iVi. The settings are automatically saved when the programming menu is exited (after 20 seconds of no button presses). The next time the menu is entered the beeps within each menu option will help to indicate the settings that had previously been saved in the unit. There are 6 menus; the currently selected menu is indicated by the state of the LEDs. For more details on each menu please refer to the following pages. Menu Number Operation LED Indication Menu options Press alarm button to scroll to next menu option High Tone Medium Tone Low Tone Press Cancel button to scroll to next menu 1 Adjusting Sensitivity Green High Medium (Default setting) Low 2 Equipment Type Red Advanced Mode (Vi/Vi+ only) N/A Normal Mode (Default setting) 3 Wearing Option Orange Neck and Brooch (users 5ft 2in or above) Waist Worn (users 5ft 10 in or above) (Default setting) N/A Neck and Brooch (users 4ft 6 in to 5ft 2 in) Waist Worn (users 5ft to 5ft 10 in) 4 Disable cancel button Flashing Green Cancel Button Enabled (Default setting) N/A Cancel Button Disabled 5 Not worn period Flashing Red 7 Days (Default setting) 5 Days 3 Days 6 Sleep mode Flashing Orange Pressing alarm button in this menu puts iVi immediately into sleep mode

2 Medium Medium Tone Default setting 3 Low Low Tone Active user less susceptible to falls Option Setting Indicator Tone Note 1 Advanced Mode High Tone To be used with Tunstall Vi/VI+ and Caresse+ (firmware version 231V1R9.15 or later) Only 2 Normal Mode Low Tone Default setting Supports Tunstall 400, 4000, Caresse, CEL450, CEL500, Option Setting Indicator Tone Note 1 Neck and Brooch (5ft 2in or above) Waist worn (5ft 10in or above) High Tone Default setting 2 Neck and Brooch (4ft 6in to 5ft 2in) Waist Worn (users 5ft to 5ft 10in) Low Tone Option Setting Indicator Tone Note 1 Cancel Button Enabled High Tone Default setting 2 Cancel Button Disabled Low Tone Option Setting Indicator Tone Note 1 7 Days High Tone Default setting 2 5 Days Medium Tone 3 3 Days Low Tone iVi Quick Programming Guide Menu 1 - Adjustable Sensitivity - Green LED on Menu 2 – Equipment Type - Red LED on Menu 3 - Wearing Option - Orange LED on Menu 4 - Disable Cancel Button - Flashing Green LED Menu 5 – Not Worn Period – Flashing Red LED Menu 6 – Sleep Mode (for transportation) - Flashing Orange LED Help button press = enters sleep mode immediately Cancel button press = move to next menu (menu 1)

Menu 1 - Adjustable Sensitivity Green LED on This menu item is used to set the shock level that will initiate the algorithm into determining whether a fall has taken place. There are 3 sensitivity settings. Pressing the Help button will cycle between High/Medium/low levels. After each press a different tone will sound to indicate the setting selected. When the correct setting is selected, either press the cancel button to move to Menu 2 or press no further buttons and after 20 seconds the iVi will exit the programming menu. Option Sensitivity Indicator Tone Note 1 High High Tone Inactive user susceptible to falls 2 Medium Medium Tone Default setting 3 Low Low Tone Active user less susceptible to falls Menu 2 – Equipment Type Red LED on Normal Mode The normal mode is for use with all Tunstall home units and radio systems. It prevents the ‘Activation Cancelled’ and ‘Not Worn’ alerts from being sent by iVi as these alerts are not supported by all systems. Advanced Mode Must only be used with Tunstall Vi/Vi+ and Caresse + (firmware version 231V1R9.15 or later) and when ‘Activation Cancelled’ and ‘Not Worn’ alerts are also required. Pressing the Help button will cycle between Advanced/Normal mode. After each press a different tone will sound to indicate the setting selected. When the correct setting is selected, either press the cancel button to move to Menu 3 or press no further buttons and after 20 seconds the iVi will exit the programming menu. Option Setting Indicator Tone Note 1 Advanced Mode High Tone To be used with Tunstall Vi/VI+ and Caresse + (firmware version 231V1R9.15 or later) Only Activates cancelled and not worn alarms 2 Normal Mode Low Tone Default setting Supports Tunstall 400, 4000, Connect, Caresse, CEL450, CEL500, Vi, Vi+ Press Help button Press Help button

Orange LED on The iVi can be worn in multiple positions. Menu option 1 and 2 is selected depending upon the height of the user and the wearing position of the iVi. Users below the minimum height threshold may still wear the device but they may experience a lower performance. When the iVi is worn at a lower height (i.e. smaller users) the fall detection algorithm is modified to take into account the different pressure detection criteria used by the barometer. Pressing the Help button will cycle between the wearing options. After each press a different tone will sound to indicate the setting selected. When the correct setting is selected, either press the cancel button to move to Menu 4 or press no further buttons and after 20 seconds the iVi will exit the programming menu. Option Setting Indicator Tone Note 1 Neck and Brooch (users 5ft 2in or above) Waist worn (users 5ft 10in or above) High Tone Default setting 2 Neck and Brooch (users 4ft 6in to 5ft 2in) Waist Worn (users 5ft to 5ft 10in) Low Tone Menu 4 - Disable Cancel Button Flashing Green LED The iVi’s cancel button can be disabled for users. For example those who may press the button inappropriately i.e. person with dementia. This can be achieved through this menu. Please note that disabling the cancel button may increase the number of calls to the monitoring centre. Pressing the Help button will cycle between enabling/disabling the button. After each press a different tone will sound to indicate the setting selected. When the correct setting is selected, either press the cancel button to move to Menu 1 or press no further buttons and after 20 seconds the iVi will exit the programming menu. Option Setting Indicator Tone Note 1 Cancel Button Enabled High Tone Default setting 2 Cancel Button disabled Low Tone Press Help button Press Help button

Flashing Red LED When the Not Worn alert is active (See Menu 2 – Advanced Mode), the number of days before the iVi will send a Not Worn event can be changed using this menu. Pressing the Help button will cycle between enabling/disabling the button. After each press a different tone will sound to indicate the setting selected. When the correct setting is selected, either press the cancel button to move to Menu 6 or press no further buttons and after 20 seconds the iVi will exit the programming menu. Option Setting Indicator Tone Note 1 7 Days High Tone Default setting 2 5 Days Medium Tone 3 3 Days Low Tone Menu 6 – Sleep Mode (for transportation) Flashing Orange LED To stop the iVi from generating radio transmissions (and beeps etc.) during delivery and for storage, the unit is supplied in a sleep mode. When in sleep mode, a press of the Help button will exit sleep mode and return it to normal operation. A subsequent press of the Help button will generate an alarm call. Sleep mode can be entered again using this menu to allow shipment of the device after configuration. Pressing and releasing the Help button puts the iVi into sleep mode and turns off the LEDs. If you don’t want to enter sleep mode, press the cancel button to move to Menu 1 or press no further buttons and after 20 seconds the iVi will exit the programming menu. Help button press = sleep mode Cancel button press = move to next menu (menu 1) Press Help button

Press and hold the cancel key on the Tunstall home unit until a bleep is heard, release the cancel key. The Red Help button should be flashing slowly and the unit may announce ‘programming mode’. Press and hold the green cancel key again until a bleep is heard then release it. The red Help button on the unit should be flashing rapidly and the unit may announce ‘registration mode’. Press the Help button on the iVi, the Tunstall home unit should acknowledge it has been programmed by a high pitched bleep or a spoken message. Press the green cancel key on the Tunstall home unit to exit programming mode. Programming of the iVi to the Telecom 400, 4000 and Caresse+ can also be completed using the keypad. Using the iVi to answer an incoming call The iVi, like a standard pendant, can be used to answer an incoming call by simply pressing the alarm button when the connected telephone or Tunstall is ringing. Once the iVi is programmed to the Tunstall Vi, open PC Connect then click on ‘Radio Triggers & Events’ and for the Fall Detector ‘Manual Press’ event ensure the ‘answering incoming call’ box is ticked. Then click ‘OK’ and write the changes to the Tunstall Vi. Using with the pendant test reminder (Tunstall Vi/Vi+ only) If you would like the iVi to work with the Tunstall Vi/Vi+ pendant test reminder feature, once the iVi has been programmed to the Tunstall Vi, open PC Connect then click on ‘Radio Triggers & Events’ and for the Fall Detector ‘Manual Press’ event ensure the ‘Enable Pendant Test Reminder’ box is ticked.

The iVi can also assess whether it is being worn. The period before this raises an alarm is configurable (3, 5 or 7 days). This feature is turned off by default and only turned on in advanced mode. The not worn alert is calculated from the last movement of the iVi therefore subsequent alerts can occur at night. PC Connect* can be used to inhibit not worn alerts between specific times. In PC Connect go to ‘Time Windows’ and use ‘inhibit selected alarms’. *Requires PC Connect version 1.46 or above and Tunstall Vi or Caresse+ firmware 231V1R9.15 or later. This feature is not a measure of the user’s well-being and must only be used to indicate that the user has not been wearing their iVi to help service providers and family members to encourage the user to wear it. In order to achieve this, the not worn alert can be used in two ways: • Either – Provide an alert to the monitoring center for an operator to understand the reasons and if required encourage the user to wear the iVi • Or – Using the new Voice Announcer feature on Tunstall Vi+, provide a local reminder to the user by recording a message in a familiar voice encouraging them to wear the iVi

Testing the Help button Press the Help button on the iVi and ensure an alarm call is generated to the monitoring centre. Testing/Demonstrating fall detection The iVi is designed to avoid false activations therefore when testing or demonstrating you must follow the below steps to reliably test/demonstrate the fall detection element of the iVi. On occasions the iVi may still not activate, if this occurs start the process again. • Hold the iVi at shoulder height for 15 seconds. • Whilst holding the iVi, allow your hand to drop rapidly to floor level and come to a very sudden stop. Place the iVi on the floor. (Do not drop the iVi onto the floor. Where possible the iVi will not activate in this situation). • The iVi will take 20 seconds to assess whether a fall event is likely to have occurred before alerting the user via the sounder/LEDs. • Once the sounder/LEDs have activated, the user will then have 10 seconds within which to press the cancel button if they do not want an alarm to be generated. • At any point pressing the Help button will generate an alarm. Spares and Accessories The following replacement parts are available. Description Battery (CR2450)* Belt clip Brooch/Shirt clip Neck cord Battery cover *When not purchasing batteries from Tunstall, only use batteries manufactured by Sony, Panasonic or Varta.

detect a problem. The user should be made aware of the LED and in particular the error status indication (flashing orange). If the error status is observed they should immediately contact their service provider. It is also good practice, once an incoming call has been determined not to be a fall or emergency, for the monitoring center operator to ask the user to check the iVi’s LED status. By adding this to the procedures for all incoming calls from users with the iVi you can be assured of picking up this error message at the earliest possible opportunity. Should the LED be flashing orange, the iVi must be replaced immediately and returned to Tunstall via the normal product returns process. americas.tunstall.com canada.tunstall.com Our policy of continual development means that product specification and appearance may change without notice. Tunstall does not accept any responsibility for any errors or omissions contained in this document. © 2013 Tunstall Group Ltd. ™ TUNSTALL and iVi are trade marks. Tunstall Canada, 111 Zenway Blvd, Unit 6A Woodbridge, Ontario Canada L4H 3H9 Tel: 1-800-892-2205 Email: [email protected] Tunstall Group Ltd., 36-36 33rd St., Suite 103 Long Island City, NY 11106USA Tel: 1-800-286-2622 Email: [email protected] Issue 1.3US