3Com 3101 Operation & User’s Manual

NBX 100 Communications System , 3Com VCX V7000 IP Telephony Solution, 3Com VCX V7000 IP Telephony Solutions, IP Telephony, NBX, NBX 100 Communications System, NBX 100 Communications System , NBX 100 Communications System , NBX Hardware, SS3 NBX, SuperStack 3 NBX Networked Telephony Solution, SuperStack 3 NBX Networked Telephony Solution , VCX Family/Keyword: Telephone Systems and Applications, NBX, PBX, VCX, Voice, Voice products, IP PBX 3C Number: 3C10401A, 3C10401SPKRA, 3C10411 Distribution: Worldwide Summary: 3Com is proud to introduce two new telephones to our IP worktop lineup. The 3Com 3101 Basic Phone and 3101 Basic Speaker Phone are full-featured yet easy-to-use telephones that are well suited to a busy office. Part of the 3100 series phone family, they share the same appearance and many of the same capabilities as the new 3102 Business Phone and 3105 Attendant Console. The addition of a 3101 speaker phone model also provides a new option for customers that require a full speaker phone in a compact form factor. ----------------------------------------------------------------------------------------------------------------- New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone 3Com Product Information Database BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone Author: Mike Leo/US/3Com Date: 07/30/2004 Updated:08/04/2004 Internal & Suitable for Partners Page 1 of 10 BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone 8/5/2004 http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...

August 16, 2004 for NBX platforms running Release 4.3 software or higher! Deployments on 3Com®VCX platforms are tied to the General Availability of VCX Release 5.0 3Com is proud to introduce two new telephones to our IP worktop lineup. The 3Com 3101 Basic Phone and 3101 Basic Speaker Phone are full-featured yet easy- to-use telephones that are well suited to a busy office. Part of the 3100 series phone family, they share the same appearance and many of the same capabilities as the new 3102 Business Phone and 3105 Attendant Console. The addition of a 3101 speaker phone model also provides a new option for customers that require a full speaker phone in a compact form factor. Both the 3101 Basic Phone and 3101SP Basic Speaker Phone require NBX Release 4.3 software or higher and a “Group 1” PER DEVICE license is also required. The Group 1 license is 3Com SKU 3C10411. The 3101 Basic Phone and 3101 Basic Speaker Phone requires VCX Release 5.0 software or higher. Products, Pricing, Key Dates and Ordering Product Information: Packaging Information: 3C# Description $US List (NTE) Category Books Open FCS Public Announcement 3C10401A 3Com 3101 Basic Phone $155 F August 4, 2004 Aug 15, 2004 Aug 16, 2004 3C10401SPKRA 3Com 3101SP Basic Spkr-Phone $180 F August 4, 2004 Aug 15, 2004 Aug 16, 2004 3C10411 3Com Group 1 Phone License $85 F August 4, 2004 Aug 15, 2004 Aug 16, 2004 3C# Description Package Length (mm) Package Breadth (mm) Package Height (mm) Package Weight Service Category UPC Codes 3C10401A 3Com 3101 Basic Phone 31.75cm (12.50 in) 27.94cm (11.00 in) 8.89cm (3.50 in) 1.44 kg (3.18 lb) A 662705479958 3C10401SPKRA 3Com 3101SP Basic Spkr-Phone 31.75cm (12.50 in) 27.94cm (11.00 in) 8.89cm (3.50 in) 1.44 kg (3.18 lb) A 662705479965 Page 2 of 10 BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone 8/5/2004 http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...

Country of Origin Information: Manufactured in Mexico Stocking Recommendations: New product will likely replace most existing volumes of the 2101 Basic Phones (3C10248B & 3C10248 PE) over the next 90 to 120 day period Region: Where is this product sold? Where is this product sold? Where is this product sold? 3Com 3101 Basic Phone (3C10401A) 3Com 3101SP Basic Spkr-Phone (3C10401SPKRA) 3Com Group 1 Phone License (3C10411) Americas Americas (All) Americas (All) Americas (All) EUR Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbajan, Bahrain, Belgium, Bulgaria, Croatia, Czech, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Kuwait, Latvia, Lichtenstein, Lithuania, Luxembourg, Morocco, Netherlands, Norway, Portugal, Saudi Arabia, Slovakia, South Africa, Spain, Sweden, Switzerland, Turkey, Turkmenistan, United Arab Emirates, U.K., Vatican City, Yugoslavia, Zimbabwe Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbajan, Bahrain, Belgium, Bulgaria, Croatia, Czech, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Kuwait, Latvia, Lichtenstein, Lithuania, Luxembourg, Morocco, Netherlands, Norway, Portugal, Saudi Arabia, Slovakia, South Africa, Spain, Sweden, Switzerland, Turkey, Turkmenistan, United Arab Emirates, U.K., Vatican City, Yugoslavia, Zimbabwe Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbajan, Bahrain, Belgium, Bulgaria, Croatia, Czech, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Kuwait, Latvia, Lichtenstein, Lithuania, Luxembourg, Morocco, Netherlands, Norway, Portugal, Saudi Arabia, Slovakia, South Africa, Spain, Sweden, Switzerland, Turkey, Turkmenistan, United Arab Emirates, U.K., Vatican City, Yugoslavia, Zimbabwe APR American Samoa, Australia, Brunei Darussalam, Fiji, French Polynesia, Guam, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand American Samoa, Australia, Brunei Darussalam, Fiji, French Polynesia, Guam, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand American Samoa, Australia, Brunei Darussalam, Fiji, French Polynesia, Guam, Hong Kong, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand Product Information New 3Com 3101SP Basic Speakerphone (3C10401SPKRA) device support Requires R4.3 system software or higher, and a Group 1 software user license (3C10411) to activate. Offering big phone features in a compact form factor, the 3Com 3101 Basic Speakerphone is an affordable alternative for users who don't need all the capabilities of the 3102 Business Phone. It delivers practical, easy-to- use capabilities such as four programmable buttons for call management and access to frequently used functions, and clearly distinguished Hold and Message buttons to help users handle calls professionally. An intuitive, pixel-based, multi- line display with three softkeys and a four-way cursor controller provides instant Page 3 of 10 BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone 8/5/2004 http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...

and detail that 3Com offers in all its phones, this basic model is also equipped with a half-duplex speakerphone for hands-free and two-way speaker communications. Two switched 10/100 Ethernet ports simplify connecting a computer or other networked device. Support for IEEE 802.3af PoE provides organizations additional networking flexibility. New 3Com 3101 Basic phone (3C10401A) device support Requires R4.3 system software or higher, and a Group 1 software user license (3C10411) to activate. The 3101 Basic Phone delivers all the rich capabilities of the 3101 Basic Speakerphone but with a listen-only speaker, similar to the functionality provided in the 3Com 2101 Basic Phone. Enhancements over the 2101 Basic Phone New Dial Pad and Programmable Buttons with Lights The new dial pad buttons are shared with the 3102 Business Phone, they are concaved and made of hard plastic. As with the 3102, all of the keypad forces have been reduced to provide better tactile feel. Customer should feel very comfortable using the 3101 and have an even better perception of the phone’s quality. The 3101 Basic phones now have 4 programmable buttons with lights, making it easier for customers to choose the features they need. By default, the 3101 comes out of the box with two System Line Appearances (SLA) and two buttons available for features. The new button layout allows the 3101 phones to function more like the 3102 phones, simplify a customer’s experience if they move from phone to phone. The phone could now accommodate up to four system line appearances, if desired. This change also makes the user interface simpler by eliminating restrictions on what features are supported on buttons with or without lights. New left and right cursor controls have been added along with a select button to provide options for future user interface enhancements via the display. A Mute button is available on both models of the 3101. It mutes the handset on both models and the microphone for the speaker on the 3101SP. Side-by-side comparison - 2101 Vs 3101 Page 4 of 10 BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone 8/5/2004 http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...

design of the recently released 3102 Business Phone. It is the culmination of customer focus groups, research and design reviews, and most importantly, over ½ million customer experiences with IP phones. The new console is more compact, more symmetrical and easier to use. Colors have been toned down to create a sleeker, more contemporary look. New Wideband Audio Platform (Handset only) The handsets on the 3101 Basic Phone and 3101 Basic Speaker Phone are designed to support emerging wideband audio standards. Over the coming months we plan to add software support to enable this capability on the handsets (The speaker phone on the 3101SP will always remain narrow band.) Wideband is a common reference to the ability to reproduce speech at 7 kHz or greater. The existing PSTN can only reproduce speech to about 3.3 kHz, a legacy of the Alexander Graham Bell, it simply isn’t able to reproduce high frequency. The PSTN cannot support the bandwidth required for wideband but an IP network can! The practical result of today’s PSTN limitation is that we often have a hard time 2101 Basic Phone 3101/SP Basic Phone 3 Programmable buttons without lights 4 Programmable buttons with lights Convex buttons Concave buttons Rubber dial pad buttons Hard dial pad Character display Pixel display Wideband audio (handset only) New cursor controls Mute button Speaker Phone option (3101 SP) Page 5 of 10 BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone 8/5/2004 http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...

the vowels that are part of the lower frequencies and we guess at the rest of the word. Our brain is forced to use context to decipher the rest of the word. Sometimes we guess right and sometimes we get confused. A common proof point can be found when someone says their name on the phone. Obviously, there is no context when someone says their name so we are most apt to guess wrong. Don may sound like Tom. Try this yourself and see how often people mistake one word for another when both have the same basic sound but not the same consonants. This problem is exacerbated when a caller is not speaking their native language. So who cares if you guess wrong and Tom and Don get confused? Well the answer is you, if you pay people to get work done over the phone. Wideband adds back the high frequencies of speech and can dramatically improve the intelligibility of conversations. Anyone that has ever experienced a conference call that sounds like one rambling mumble can appreciate that this was not productive use of time. Consider what a business with 100, 1,000 or 10,000 employees spends to have employees discussing plans over the phone. Not the long distance time but the people time. Then imagine what 1%, 2% or 5% of that time might be worth? Better conversations equal greater productivity. Wideband is also fundamentally better technology. Bottom line is that all IP phones will support wideband one day soon. Many vendors have discussed future support and component suppliers are modifying products to support it so it is just a matter of time before wideband is a standard requirement. So, why would you invest thousands of dollars in a high quality speakerphone that DIDN’T support wideband? These would soon be wasted dollars. Would you buy a new car without airbags when your other choices included them at no cost? If a customer believes that IP is the next generation of telephony technology why would they buy the last generation of audio quality? New Stand The 3101 Basic Phone and 3101SP Basic Speaker Phone include a new one-piece, multi-position stand that articulates from 15 to 45 degrees. This is the same stand that is used on the 3102 Business Phone and the 3105 Attendant Console .The phone can be adjusted easily for a variety of desktop positions, or the stand can be collapsed to mate with a standard wall mount plate. No additional wall mount bracket is required. Please note that the existing NBX Wall Mount Bracket (3C1027) is not supported on the 3101 Basic Phone and 3101 Basic Speaker Phone. The stand comes pre-attached to the phone for faster on-site installations. New Message Waiting & Ring Call Indicator Hard to miss at the top of the new 3101 phone is an oversized message waiting indicator light bar. Bright enough to be seen across a room it alerts users to new Page 6 of 10 BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone 8/5/2004 http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...

your phone is ringing, even in a crowded office or cube environment. It also aids users that are hearing impaired. This is the same indicator light that is on the 3102 Business Phone. New Pixel Display Just like the 3102 Business Phone, a 160 x 33 pixel display is now standard on both models of the 3101 phone. Moving to a pixel display allows for future localization options. The variable font size in the new display also makes it easier to display longer pieces of information on a single line SIP or NBX Call Control The 3101 Basic Phone and 3101 Basic Speaker Phone are capable of running either the standards-based SIP or native 3Com NBX call control protocols. Once a phone finds a 3Com phone system, be it NBX or VCX, it will download the appropriate call control and off you go. Dealers need only stock and service 1 part number for the NBX and VCX systems. NBX System License Requirements z 3C10411 NBX Group 1 Phone license The 3101 Basic Phone and 3101 Basic Speaker Phone requires a “Group 1” PER DEVICE license to operate on an NBX system. This is 3Com SKU 3C10411. This license must be present or the phone will not operate. One License is required per unit. This license can be ordered in any quantity and is tied directly to the system it is used on. Regardless of the quantity ordered, you need only enter a single key code to activate this quantity. You must provide the system ID to order this license. The number of available licenses will be is shown on the NetSet License page. This change does NOT impact older 1100 and 2100 series NBX phones. They will operate exactly the same as they have since day 1. The NBX system itself requires a license in order to run NBX System Software R4.3. This is 3Com SKU 3C10501. This SKU has a list price of $300.00. More details about this license information can be found in the NBX R4.3 System Software Books Open Message. NBX System and VCX System Software Requirements The 3101 Basic Phone and 3101 Basic Speaker Phone is a new device and requires minimum levels of system software: Page 7 of 10 BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone 8/5/2004 http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...

z VCX - System Software Release 5.0 or later (Books Open scheduled for August 4, 2004) This information is printed on the outside of the packaging as a reminder to installers. Support for IEEE 802.3af Power over Ethernet (PoE) The 3101 Basic Phone and 3101 Basic Speaker Phone complies with the IEEE 802.3af standard for Power over Ethernet (PoE). This means that the 3105 can be easily powered by the 3Com SuperStack 3 Switch 4400PWR as well as 3Com’s family of IntelliJack products. Power over Ethernet eliminates the cost for additional electrical cabling and cuts the total installation time and cost significantly, which helps to reduce the Total Cost of Ownership (TCO), especially when paired with voice over IP solutions. Power over Ethernet also provides a secure and reliable power solution that can be centrally backed up by UPS or generators. This capability is often critical for education or health care verticals that cannot be impacted by a commercial power failure. A customer might ask, “Why use a 3Com powered switch when I can buy brand X?” Once again, the answer is that the 3Com brand provides better value and ease of use. 3Com designed the Switch 4400 PWR so that resellers and customers could easily deploy powered devices. Customers that purchase 3Com phones or access points or Network Jack will find them already listed in the configuration menus, which means there is no need to calculate power use or read manuals to find power consumption. Of course, because 3Com Corporation’s products are standards-based they can also support any other 802.3af-powered device. Support for 3Com Ethernet Power Source z 3C10220 & 3C10222 The 3101 Basic Phone and 3101 Basic Speaker Phone still uses the same local power supply or "brick" (3C10224) and can also still be powered with a 3Com Ethernet Power Source. They are fully backwards compatible! To support EPS power, the existing grey EPS splitter (3C10223) must still be used Local Power Supply - Not Included z 3C10224-XX The new 3100 series of phones/console will no longer ship with a local power Page 8 of 10 BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone 8/5/2004 http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...

confusion in the field. This decision was made based on feedback from resellers (along with our own calculations) that a majority of all phones are now installed with centralized power. Eliminating the power supply also reduces the packaging size, weight, and the packing materials needed to protect the phone, which reduces freight costs, install time, and waste disposal at the customer site. To avoid confusion and issues with mixed inventory, all 1105, 2102 and 2101 phones will continue to ship with local power. Only the 31XX series phones/console will ship without local power. The same local power supply is used on ALL 3Com phones, regardless of model number or age. Local power supplies for the 3101 phones may be ordered separately. To order a local power supply use 3Com part number 3C10224-XX, where XX is the country code: US US/Canada UK UK ME European AA Australia-New Zealand SA South Africa CN China Further Information Further information can be found in the 3Com NBX100, SS3 NBX and VCX V7000 Product Sales Toolkits Please look here for complete photography and collateral: http://paweb12.3com.com/secure/global/mkt-toolkit.nsf/index2? OpenView&Start=1&Count=1000&Expand=3#3 Product Contacts Contacts Product Manager, Terminals Greg Zweig 978.247.7645 Product Marketing, Michael Leo 508.323.1081 Page 9 of 10 BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone 8/5/2004 http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...

Solutions Provider Program, Joe Musto 847.262.7213 GSO Service Contracts, Rich Elsea 508.323.1106 Page 10 of 10 BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone 8/5/2004 http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...