EVBox Elvi Installation And User Manual

1.1. Scope of the document 3 1.2. Symbols used in this manual 3 1.3. Certification and compliance 4 1.4. Product classification 4 2. Safety 5 2.1. Safety precautions 5 2.2. Moving and storage precautions 7 3. Product features 8 3.1. Description 8 3.2. Technical specifications 9 3.3. Delivered components 10 4. Installation instructions 12 4.1. Prepare for installation 12 4.1.1. Plan for installation 12 4.1.2. Tools and material required 13 4.1.3. Power supply requirements 13 4.1.4. Phase rotation 15 4.1.5. Hub-Satellite installations (optional) 16 4.1.6. Smart Charging (optional) 16 4.1.7. EV Ready certified connection (optional) 17 4.1.8. Implementation of VDE-AR-N 4100: 2019-04 (only for Germany) 17 4.1.9. Install isolation switch (only for Singapore) 18 4.2. Unpacking 18 4.3. Install the wall dock 19 4.4. Install the charging cable 20 4.5. Install the station 21 4.6. Commissioning 21 4.6.1. Register the charging station with CMP (optional) 21 4.6.2. EVBox Connect app 21 4.6.3. Pairing 22 4.6.4. Configure the installer mode settings 22 4.6.5. Configure the user settings 23 EN 1

5. Operation instructions 25 5.1. Charge with the charging station 25 5.1.1. Start and stop a charging session 25 5.1.2. LED indicator ring 25 5.2. Troubleshooting 26 6. Maintenance instructions 29 6.1. Maintenance by user 29 6.2. Maintenance by qualified electrician 29 6.2.1. Remove the station 29 6.2.2. Replace the charging cable 29 7. Decommissioning 31 8. Appendix 32 8.1. Glossary 32 8.2. Disclaimer 32 EN 2

use the station. You must carefully read the safety information before you start. 1.1. Scope of the document Keep this manual for the entire life cycle of the EVBox Elvi. This manual is intended exclusively for qualified personnel who can assess the work and identify potential danger. This manual comprises two parts: • Manual Part A - This part contains the instructions. • Manual Part B - This part contains the illustrations for the instructions. You must read both parts of the manual. All EVBox manuals can be downloaded from www.evbox.com/manuals. © 2021 EVBox Manufacturing B.V. - all rights reserved. No part of this document may be modified, reproduced, processed, or distributed in any form or by any means, without the prior written permission of EVBox. 1.2. Symbols used in this manual Symbol Explanation DANGER: Indicates an imminently hazardous situation with a high risk level which, if the danger is not avoided, will cause death or serious injury. WARNING: Indicates a potentially hazardous situation with moderate risk level which, if the warning is not obeyed, can cause death or serious injury. CAUTION: Indicates a potentially hazardous situation with a medium risk level which, if the caution is not obeyed, may cause minor or moderate injury or damage to the equipment. Note: Notes contain helpful suggestions or references to information not contained in this manual. This symbol indicates that the illustrations corresponding to the indicated chapter are to be found in Manual Part B. 1., a. or i. Action to be followed in the stated order. 1. Introduction EN 3

The charging station has been CE-certified by the manufacturer and bears the CE logo. The relevant declaration of conformity may be obtained from the manufacturer. The charging station complies with the RoHS Directive (RL 2011/65/EU). The relevant declaration of conformity may be obtained from the manufacturer. Electrical and electronic appliances, including accessories, must be disposed of separately from the general municipal solid waste. Recycling of materials saves raw materials and energy and makes a major contribution to conserving the environment. 1.4. Product classification Power supply input EV supply equipment permanently connected to AC supply network. Power supply output AC EV supply equipment. Normal environmental conditions Outdoor use. Access Equipment for locations with unrestricted access. Mounting method Stationary equipment, wall-mounted or pole-mounted. Protection against electric shock Class 1 equipment. Charging modes Mode 3. EN 1. Introduction 4

DANGER: Not following the installation and user instructions given in this manual will result in the risk of electric shock, which will cause severe injury or death. • Read this manual before installing or using the charging station. DANGER: Installation, servicing, repair and relocation of this charging station by a non-qualified person will result in the risk of electric shock, which will cause severe injury or death. • Only a qualified electrician is permitted to install, service, repair and relocate the charging station. • The user must not attempt to service or repair the charging station as it does not contain user-serviceable parts. • Local regulations may be applicable and may vary depending on your region / country of use. The qualified electrician must always ensure that the charging station is installed according to the local regulations. DANGER: Working on electric installations without proper precautions will result in the risk of electric shock, which will cause severe injury or death. • Switch off input power before installing the charging station. Keep the power off until the charging station is fully installed and secure. • Do not switch on the charging station if it is not fully installed or not secure. • Do not install a the charging station that is faulty or has a noticeable issue. DANGER: Operating the charging station when it indicates an error state, or when the charging station or the charging cable have cracks, show extensive wear, or other physical damage, will result in the risk of electric shock, which will cause severe injury or death. • Do not operate the charging station if the enclosure or an EV connector is broken, cracked, open, or shows any other indication of damage. • Do not operate the charging station if a charging cable is frayed, has broken insulation, or shows any other indication of damage. • In the event of danger and/or an accident, a qualified electrician must immediately disconnect the electrical supply from the charging station. • Contact your installer if you suspect that the charging station is damaged. DANGER: Some electric vehicles release hazardous or explosive gasses when charging which will result in the risk of explosion, which will cause severe injury or death. • Refer to your vehicle user manual to check if your vehicle releases hazardous or explosive gases when charging. • Follow the instructions given in the vehicle user manual before choosing the location of the 2. Safety EN 5

hands will result in the risk of electric shock, which will cause severe injury or death. • Do not direct powerful jets of water toward or onto the charging station. • Never operate the charging station with wet hands. • Do not put the charging plug into any liquid. WARNING: Installing the charging station during wet environmental conditions (for example rain or fog) can result in the risk of electric shock and damage to the product, which can cause severe injuries or death. • Do not install or open the charging station during wet environmental conditions (for example rain or fog). WARNING: Using a damaged charging station or a damaged charging cable may expose the user to electric components and result in the risk of electric shock, which may cause injury or death. • Make sure that the charging station, the charging cable, and the charging plug are free of damage before starting a charging session. • Make sure that the contact area of the charging plug is free from dirt and moisture before starting a charging session. • Make sure that the charging cable is positioned so that it will not be stepped on, tripped over, driven over or otherwise subjected to excessive force or damage. Where applicable, make sure that the charging cable is correctly stowed when it is not in use, making sure that the charging plug does not touch the ground. • Only pull on the charging plug hand grip and never on the charging cable itself. • Keep the charge plug away from heat sources, dirt or water. WARNING: Using adapters, conversion adapters or cord extensions with the charging station may result in technical incompatibilities and can result in damage to the charging station, which will cause injury or death. • Use this charging station to charge compatible electric vehicles only. Refer to the charging station specifications in this manual for details. • Refer to your vehicle user manual to check if your vehicle is compatible. WARNING: Exposure of the charging station or the charging cable to heat or flammable substances can result in damage to the charging station, which will cause injury or death. • Make sure that the charging station or the charging cable never come into contact with heat. • Do not use explosive or readily flammable substances near the charging station. EN 2. Safety 6

the charging station, which may cause injury or death. • Only use the charging station under the specified operating conditions in this manual. WARNING: Fire safety (Only for Poland): • When safe to do so, switch off power to the equipment that is burning or endangered by fire. • Do not use water to extinguish electrical installations and equipment that have a live power supply. • To extinguish a charging station, use an extinguisher that is specified for use on electrical equipment with a rating of up to 1 kV. CAUTION: Charging a vehicle with the charging cable not completely unwound may result in overheating of the cable, which can damage the charging station. • Before you charge the vehicle make sure that the charging cable is completely unwound and has no overlapping loops. CAUTION: Putting fingers into or leaving other objects inside the plug port (for example, during cleaning) may cause injury or can damage the charging station. • Do not put your fingers into the plug port. • Do not leave objects inside the plug port. CAUTION: The use of devices with (electro) magnetic properties in the vicinity of the charging station may damage the charging station and affect its operation. • Keep and use (electro) magnetic devices at a safe distance from the charging station. CAUTION: Not taking precautions against ESD (Electrostatic discharge) can damage electronic components in the charging station. • Take the necessary precautions against ESD before touching electronic components. 2.2. Moving and storage precautions Obey the following guidelines when moving and storing Elvi: • Never lift the charging station using its charging cable. • Disconnect input power before removing the charging station for storage or relocation. • Only transport and store the charging station in its original packaging. No liability can be accepted for damage incurred when the product is transported in non-standard packaging. • Store the charging station in a dry environment in the temperature and humidity ranges given in the specifications. 2. Safety EN 7

3.1. Description 1. Wall dock The wall dock connects to the power supply and it contains the electrical components. 2. Station The station can either be a Hub station or a Satellite station, and in any installation there must be one Hub charging station (see Hub-Satellite installations (optional) on page 16). Up to 10 Satellite charging stations can connect to the Hub charging station. ◦ A Hub station includes the charge card reader, LED ring, Wi-Fi module, RF module, Bluetooth module, optional cellular modem, optional smart charging module, and charging cable connection. ◦ A Satellite station includes the charge card reader, LED ring, RF module and charging cable connection. The station clips onto the wall dock. 3. Charge card reader This is the area where you scan your charge card or key fob. Depending on the configuration settings, Elvi reads the data from your card to start or stop a charging session. 4. LED ring The LED ring indicates the status of Elvi. 5. Charging cable Elvi has a fixed charging cable. 6. Cable dock (optional) A cable dock with a plug holder can be used to stow the cable. EN 3. Product features 8

Feature Description Electrical properties Maximum charge rate Up to 22 kW (3 phase - 32 A). Charging mode Mode 3 EVSE (IEC 61851-1). Fixed charging cable Type 2 plug (IEC 62196-2). Charging cable length 6 m. Connection capacity 1-phase, 230 V, 16 A or 32 A, 50 Hz. 3-phase, 400 V, 16 A or 32 A, 50 Hz. Metering * 3-phase S-Bus MID-certified kWh meter. Environment and safety class Upstream installation protection See Power supply requirements on page 13. Operating temperature range -25° C to +45 °C. Storage temperature range -25 °C to +60 °C. Maximum installation altitude 2000 m. Enclosure ratings IP55 (IEC 60529), IK10 (IEC 62262). Safety class Safety Class I and overvoltage Category III. Connectivity Authorization RFID reader (Mifrare 13.56 MHz). Communication standard Wi-Fi 2.4/5 GHz and Bluetooth 4.0 (Hub only). Cellular communication * 4G / 2G (Hub only). Hub-Satellite RF communication 869 MHz Physical properties Dimensions (W x H x D) 184 x 328 x 161 mm. Dimensions cable dock (W x H x D) 122 x 197 x 94 mm. 3. Product features EN 9

* Dependent on the model. 3.3. Delivered components Components in the packaging 1. Wall dock. 6. Rubber seal and strain relief kit. 2. Station. 7. Installation and user manuals. 3. Charging cable. 8. Connector cap. 4. Charging cable bolt. 9. Drilling template. 5. Installation kit for wall dock. 10. Accessories folder. Components in the kits 1 Installation kit for wall dock. 1.5 Torx bit T30. 1.1 Torx screws T25 5 x 70 mm. 2 Rubber seal and strain relief kit. 1.2 Wall plugs 8 mm x 65 mm. 2.1 Rubber seal. 1.3 Torx bit T20. 2.2 Strain relief. 1.4 Torx bit T25. EN 3. Product features 10

5. Key fob. 3. Charge card. Note: Keep the accessories folder in a safe place as it contains the Chargepoint ID and the security code. 3. Product features EN 11

4.1. Prepare for installation 4.1.1. Plan for installation The following recommendations are a guide to help you plan the installation of the charging station. Choose location • Position the charging station, where possible, in a location where it is not exposed to sunlight and vulnerable to external damage. • The wall must have a flat structure and must be able to hold a load of at least 100 kg. • The minimum free space around the charging station is 300 mm. • The location must allow the charging cable to remain within its bending tolerance. Note: The above illustration indicates a standard installation height. Observe and comply with the local accessibility regulations. Pre-installation checklist • The local installation regulations are identified and are followed. • All necessary permits are obtained from the local authority that has jurisdiction. • The existing electrical load has been calculated to find the maximum operating current for the charging station installation. • A miniature circuit breaker (MCB) and residual current device (RCD) are installed upstream and have ratings that correspond to the local power supply as well as to the required charging power. • All cables match the specifications for the charging station that you are going to install. • The correct specification of power supply cable has been routed to the installation area, and there EN 4. Installation instructions 12

• The power supply cable remains within its bending tolerance during and after installation. • The recommended tools are available on site. See chapter Tools and material required on page 13. • The plugs, screws, and drill bit used for installing the charging station are suitable for the wall structure. • The power supply cable, the optional Smart Charging network cable and the optional EV Ready cable comply with the specifications for the charging station that you are going to install. 4.1.2. Tools and material required 1. Drill. 5. Wire stripper (power cable). 2. Drill bit 8 mm. 6. Spirit level. 3. Screwdriver (slotted). 7. Pencil. 4. Screwdriver with adapter for Torx bit. 8. Wire stripper (network cable) (only required for a Smart Charging connection). 4.1.3. Power supply requirements DANGER: Connecting Elvi to the power supply other than as specified in this section can result in incompatibility of the installation as well as the risk of electric shock, and thus cause damage to Elvi, and injury or death. • Only connect Elvi to a power supply in a configuration that is specified in this section. Earthing system TN-system PE-cable TT-system IT-system Earth electrode installed separately (self- installed) Power input (phase) 1-phase 230 V ±10% 50/60 Hz 3-phase 400 V ± 10% 50/60 Hz 4. Installation instructions EN 13

32 A installation: use a 40 A MCB, C-characteristic. Note: • The MCB should match the amperage settings of the charging station and the maximum current available for the station, considering MCB manufacturer specifications. • Consider the availability of additional sources of power (for example solar) together with a dynamic load balancing system (optional). RCD (Residual Current Device) 40 A, 30 mA AC type A+, high immunity type (for example: HPi, SI, HI, KV, etc.). Elvi has a 6 mA DC leakage detection internally. Note: For a TT or IT electric grid with 230 V from line to line, the charging station must be installed with one phase being connected to terminal L1 and the other phase being connected to terminal N. Power supply wiring The table below shows how to connect the power supply to Elvi, depending on the specifications of the power supply cabinet and the version of Elvi. Option 1: 400 V 3-phase with neutral For 3-phase use of a Wye-connected secondary, all three phases (L1, L2 and L3) and neutral must be connected. Each phase voltage must measure 230 V to neutral. EN 4. Installation instructions 14

For 1-phase use of a Wye-connected secondary, only a single phase (L1 or L2 or L3) and neutral on the grid must be connected to the L1 and N on the terminal block of the charging station. This phase voltage must measure 230 V between line and neutral. Option 3: 230 V 1-phase without neutral In this configuration (without neutral and 230 V from line to line), connect any two lines (L1, L2 or L3) of the grid to L1 and N on the terminal block of the charging station. WARNING: In this configuration, the charging station operates only from a single phase (L1). Do not connect the remaining phases L2 and L3. Option 4: 230 V 3-phase without neutral In this configuration (without a neutral and 230 V from line to line), connect two lines (L1 and L2) to L1 and L2 positions on the terminal block. Connect L3 to the neutral position on the terminal block. CAUTION: This option is not compatible with all vehicles. 4.1.4. Phase rotation For charging stations that connect to a 3 phase supply in a Hub-Satellite installation, to avoid overloading the first phase with one-phase electric vehicles we recommend rotating the phases as shown below. Note: If phase rotation is used you must inform EVBox at www.evbox.com/support so the support team can update the backend system data. 4. Installation instructions EN 15

4.1.5. Hub-Satellite installations (optional) A Hub-Satellite charging station installation can consist of up to 10 Satellite charging stations connected to the Hub station. In any installation there must be one Hub station, and all Satellite stations connect to that Hub station using wireless RF communication. The Hub-Satellite installation is set-up using the EVBox Connect app. See Configure a Hub-Satellite installation on page 24. A Hub-Satellite installation is used for the following functions: • To distribute available power over the charging stations that are being used. For correct load balancing, a Hub-Satellite configuration must be connected from a single power supply cabinet. If a group of charging stations is powered from a different power supply cabinet then that group of stations must be a separate Hub-Satellite configuration. • Sharing a common Internet connection using either a Wi-Fi connection to a local Wi-Fi router or an optional SIM to connect through a cellular network. Note the following when choosing locations for Satellite charging stations: • All Satellites must be within 100 m (328 ft) of the Hub. • Obstructions such as walls and floors can decrease the strength of the communication signal. • If the Satellite is not within range of the Hub, or if the signal strength is too low, then the Satellite will not appear in the EVBox Connect app. 4.1.6. Smart Charging (optional) A Smart Charging system to optimize load balancing can be connected to the Hub charging station. Route a SFTP Category 5 or 6 network cable from the Smart Charging system to the installation area of the Hub charging station. For outdoor installations, use a UV stabilized network cable. Make sure that EN 4. Installation instructions 16

on page 19 for cable connection instructions. 4.1.7. EV Ready certified connection (optional) When an EV Ready certified connection is required, a shunt trip (for example, ABB type F2C-A2) must be installed in the power supply cabinet. Use cable with a wire diameter of between 1.5 and 2.5 mm2. Route the EV Ready cable from the MCB and shunt trip in the power supply cabinet to the installation area of the charging station. Make sure that there is sufficient cable length to strip and connect the cable to the charging station. See Install the wall dock on page 19 for cable connection instructions. EV Ready wiring diagram Note: A 3 phase installation is shown. A 1 phase installation is similar. 4.1.8. Implementation of VDE-AR-N 4100: 2019-04 (only for Germany) All EVBox charging stations can be controlled directly by a distribution network operator (DSO). Charging stations with a total rated power of more than 12 kVA must be controlled in accordance with Technical Connection Rules VDE-AR-N 4100: 2019-04. A radio ripple control receiver enables the charging station, which is located behind the specific DSO-controlled contactor, to be switched off directly. The contactor must have the following technical specifications: 230 V AC, 40 A, 4 S and nominal short-circuit current "Iq" 10 kA. Registration with the local distribution network operator is required. Example of a 4-pole contactor: 4. Installation instructions EN 17

When the charging station is installed in Singapore, an isolation switch must be installed in the power supply wiring to ensure compliance with Singapore SS CP 5 Clause 463 rules. The isolation switch must have the following characteristics: • A utilisation category of at least AC22A in accordance with IEC 60947-3. • An IP54 or better enclosure rating. • A 16 A or 32 A rating to match the charging station connection capacity. • The switch knob must be red. • All phases and neutral must be switched. • The PE/G connection can use a terminal block connection. The isolation switch must be installed in a location that is easily accessible when using the charging station. The following wiring diagrams are examples of the wiring connections to the isolation switch. 1 phase connection 3 phase connection 4.2. Unpacking See the corresponding illustrations in manual B. 1. Open the package marked with the charging station then remove the packaging holding the accessories folder. 2. Remove the accessories folder from the packaging. Note: Keep the packaging to use as the drilling template when installing the wall dock. 3. Lift out the station. 4. Lift out the wall dock. 5. Remove the cardboard filler from the wall dock. EN 4. Installation instructions 18

7. Open the package marked with the cable. To prevent damage, leave the cable in the package until you are ready to install it. 4.3. Install the wall dock See the corresponding illustrations in manual B. 1. Prepare the installation area as follows:. a. Hold the drilling template on the wall and level it using a spirit level. b. Mark four screw points on the wall then remove the drilling template. c. Drill four 8 mm holes to a depth of 70 mm. d. Install four 8 mm diameter wall plugs. e. Partially install four Torx 5 x 70 mm screws using the Torx T25 bit, allowing sufficient length for the wall dock to be installed. 2. Install the wall dock as follows: a. Place the wall dock onto the four Torx 5 x 70 mm screws then slide it downwards to engage the screws. b. Tighten the four Torx 5 x 70 mm screws using the Torx T25 bit. 3. If installed, remove the connector cap. 4. Remove three Torx T20 screws and one slotted screw, then remove the transparent cover. 5. Prepare the rubber seal for cable feed-through as follows: a. Measure the diameters of the power supply cable and the optional Smart Charging and EV Ready certified connection cables. b. Cut out the corresponding feed-through diameters from the rubber seal. c. Feed the cables through the rubber seal. 6. Cut the power supply cable and the optional Smart Charging and EV Ready certified connection cables so they extend a minimum of 180 mm above the rubber seal when they are installed in the station. 7. Secure the cables in the wall dock as follows: a. Choose the side of the strain relief that will be the best fit on the cables. Note: The strain relief is reversible. b. Install one part of the strain relief in the wall dock. c. Slide the rubber seal carefully into the wall dock. Make sure that the cables are correctly seated in the strain relief. d. Install the second part of the strain relief and the two Torx M4 x 40 screws using the Torx T20 bit. 8. Prepare and connect the power supply cable as follows: 4. Installation instructions EN 19

When stranded wires are used, install wire end sleeves and apply a square crimp for optimal fit into the terminal blocks b. Push the wires into the terminal blocks. Connect the wires in accordance with the power supply wiring schematics in Power supply requirements on page 13. Note: The connections L1, L2, L3, PE and N are shown on the terminal blocks. Note: The Illustration shows a 230 V 1-phase with neutral connection. 9. For the optional EV Ready certified connection: Connect the wires as follows: a. Strip the cable blue and brown wires. With stranded (flexible) wiring, use wire end sleeves and apply a square crimp for optimal fit into the terminal blocks. b. Push the wires into the terminal blocks. Wire Terminal block Blue 1 Brown 2 10. For the optional Smart Charging: Connect the network cable as follows: a. Strip the network cable green and green/white wires. Install wire end sleeves with a ferrule length of 12-15 mm (0.47-0.60 in) and apply a square crimp for optimal fit into the terminal blocks. b. Push the wires into the terminal blocks. Wire Terminal block Green 3 Green/white 4 11. Pull on each wire to make sure it is correctly connected. The indicators on the terminal blocks must be in the locked position. 12. Install the transparent cover as follows: a. Make sure that the rubber seal is correctly installed on the transparent cover. b. Install the transparent cover on the wall dock. Make sure no wiring is trapped between the transparent cover and the wall dock. c. Install the three Torx bolts M4 x 40 using the T20 bit. d. Install the slotted screw with a flat-head screwdriver. A tamper-evident seal can be installed on this screw. e. If the station will not be installed immediately, install the connector cap on the transparent cover to protect the electrical contacts. 4.4. Install the charging cable See the corresponding illustrations in manual B. EN 4. Installation instructions 20

careful not to damage the locking tabs on the station. 1. Remove the cardboard cover from the socket. 2. On the charging cable, make sure that the rubber seal is in place and not twisted. The rubber seal must fit correctly to ensure that the enclosure rating is met. 3. Push the charging cable firmly into the station. 4. Turn the charging station over. 5. Install the Torx M6 x 45 bolt using the Torx T30 bit. 4.5. Install the station See the corresponding illustrations in manual B. No tools or materials are required to install the station. Note: The wall dock must be installed before the station can be installed. Note: When a wall dock cover has been installed, first remove the wall dock cover using the unlock tools. 1. Align the station with the wall dock. 2. Press the station evenly onto the wall dock until you hear a 'CLICK'. Press on each corner of the station to make sure that it is fully engaged with the wall dock. Make sure that there is no gap between the station and the wall dock. 4.6. Commissioning You can configure the operation of Elvi using the EVBox Connect app. Charging stations can be connected to a Charging Management Platform (CMP) or they can be configured as not-connected installations. Online charging stations connect to the CMP using Wi-Fi or optional cellular data connection, depending on the model. The charging station Chargepoint ID and Security code are required for configuration, and these are located on the accessories folder. 4.6.1. Register the charging station with CMP (optional) For an online charging station, activate the charging station with the CMP on the CMP website or by using the CMP-specific app. Contact the Charging Point Operator (CPO) for details about the charging station activation procedure. 4.6.2. EVBox Connect app Download and install the EVBox Connect app on your smartphone or tablet: 4. Installation instructions EN 21

1. Switch on electrical power to Elvi. Elvi powers up and runs the start-up sequence. Bluetooth is now activated. 2. Open the EVBox Connect app on your smartphone or tablet, then select START PAIRING in the app. 3. Select the Chargepoint ID of Elvi, then select PAIR. The LED ring on Elvi flashes purple during pairing (Bluetooth is active). 4. Confirm the Chargepoint ID of Elvi. 5. Enter the security code. The app configuration menu opens. You can now configure the charging station. 4.6.4. Configure the installer mode settings The installer mode settings must be configured before the charging station is activated. WARNING: Risk of electric shock, which can cause severe injuries or death. Only a qualified electrician is permitted to access the installer mode. 1. Make sure that your smartphone or tablet is paired with the charging station. 2. In the EVBox Connect app, select Installer mode and then enter the security code. 3. Select Charge current, then set the minimum and maximum charging current. DANGER: The maximum charging current setting must match the capacity of the power supply. EN 4. Installation instructions 22

For a charging station set to offline: • The charging cards and key fobs which are added to the EVBox Connect app are used to start and stop a charge session. For a charging station set to online: • A charging session uses the Charging Management Platform. • The charging cards and key fobs used must be registered with the Charging Management Platform to be able to start and stop a charging session. 5. Select Charging Management Platform, then select a platform from the list. 6. While paired, you can also configure the user settings for the charging station. See Configure the user settings on page 23. 7. Reboot your charging station to save the settings. The settings are saved and the charging station reboots. 4.6.5. Configure the user settings Note: A qualified electrician must first configure the installer settings before the user can set the user settings. Note: The user settings configured for a Hub charging station are also applied to Satellite charging stations in the same installation. 1. Make sure that your smartphone or tablet is paired with the charging station. 2. In the EVBox Connect app, select Charging Station Setting then select Wi-Fi Connection. Connect the charging station to your local Wi-Fi connection. 3. Select Cards and add a charge card or key fob to use every time you start charging. 4. Select Charger Access Control and set how you want to start a charge session: For a charging station set to offline: • Activate using card/key fob: the charging cards and key fobs which are saved in the EVBox Connect app are used to start and stop a charge session • Autostart: the charging session starts and stops when the charging cable is connected and disconnected. For a charging station set to online: • Activate using card/key fob: the charging card/key fob used will authenticate the session on the Charging Management Platform. • Autostart: the charging card or key fob which is saved and selected in the EVBox Connect app will authenticate the session on the Charging Management Platform. 5. If required, select LED settings and set the brightness of the LED ring. 6. Select reset. The settings are saved and the charging station reboots. 4. Installation instructions EN 23

WARNING: Risk of electric shock, which can cause severe injuries or death. Only a qualified electrician is permitted to access the installer mode. 1. Make sure the Hub station is on. 2. Switch on electrical power to the Satellite charging stations. The Satellite charging stations power up and run the start-up sequence. RF communication is now activated and the Satellite charging stations are ready to pair. 3. Make sure that your smartphone or tablet is paired with the Hub charging station. 4. In the EVBox Connect app, select Installer mode and then enter the Security code. 5. Select Pair RF satellites then select PAIRING MODE. The app searches for Satellite charging stations. 6. Select the Satellite charging stations you want to pair with the Hub charging station. The LED rings on the selected satellite charging stations flash purple. 7. Select PAIR TO HUB. The app pairs the Satellite charging stations with the Hub charging station. The paired Satellite charging stations are shown in the app. The Hub-Satellite charging station installation can now use Smart Charging dynamic load balancing and share a common Internet connection using either a Wi-Fi connection or a cellular network. EN 4. Installation instructions 24

5.1. Charge with the charging station 5.1.1. Start and stop a charging session 1. Start charging • Plug the charging cable into your car. • If you use a charge card or key fob, hold it in front of the reader on the charging station to start charging.* 2. Your car is charging. 3. Stop charging. • If you use a charge card or key fob **, hold it in front of the reader on the charging station to stop charging.* • Unplug the charging cable from your car. * When the charging station is configured to only accept charge cards or key fobs. See Commissioning on page 21. ** You must use the same charge card or key fob that you used to start the charging session. 5.1.2. LED indicator ring LED ring color What it means What to do LED ring off or green. The charging station is ready for use. • Connect the charging cable. • Select the authorization method (for example, charge card, or key fob). LED ring flashing green. The charge card or key fob is being authorized. Wait until the LED ring shows blue. LED ring blue. The charging station is charging the vehicle. • Wait until the vehicle has charged. • Stop charging at any time. 5. Operation instructions EN 25

What it means What to do LED ring yellow. The car is fully charged. • Stop the charging session using the authorization method used for activation (for example, charge card or key fob). • Unplug the charging cable. LED ring flashing yellow. Charging session is in queue (applicable for Smart Charging only). When power becomes available, charging will start or resume and the LED ring will show blue. LED ring red. An error has occurred. Check Troubleshooting on page 26 for a solution. LED ring flashing red. The charge card or key fob is not authorized. • Authorize the user. See Configure the user settings on page 23. • Contact the charge card service operator if necessary. • A Satellite charging station has become disconnected from the Hub charging station. A Satellite charging station has become disconnected from the Hub charging station. Check the Hub-Satellite pairing. See Configure a Hub-Satellite installation on page 24. LED ring flashing purple. The Hub charging station is in Bluetooth pairing mode and ready to pair with the EVBox Connect app. See Pairing on page 22. A Satellite charging station is selected in the the EVBox Connect app for pairing to the Hub charging station. See Configure a Hub-Satellite installation on page 24. 5.2. Troubleshooting Troubleshooting must only be done by a qualified electrician unless otherwise stated. Incorrect installation, repairs or modification can result in danger to the user and may void the warranty and EN 5. Operation instructions 26

issue, visit www.evbox.com/support for further help from our service pages and support team. Problem Possible cause Solution LED ring is off. The charging station is in idle mode and the LED ring idle state is set to off or timer. (The LED ring comes on when the charging station is used.) Use the EVBox Connect app to set the LED ring idle state to on or timer. The LED ring will stay on continuously. No power to the charging station. • Disconnect the charging plug from the vehicle. • Check that the residual-current device and circuit breaker on the main power supply panel are on (check by user). • Switch off the charging station at the circuit breaker in the power supply cabinet. Wait 20 seconds then switch on the charging station. • If the LED ring does not show green within 20 minutes, verify that the station is configured and registered correctly. See Commissioning on page 21. • Check that the supply cable entering Elvi is live (check by qualified electrician). LED ring flashes red 10x. RCD prevents charging. • Ground connection error in Elvi. • Special ground resistance needed for the vehicle. • Fault in the vehicle or defective charging cable. If the vehicle does not have a fault, check the following items (check by qualified electrician): • The ground connection on Elvi. • The charging cable. LED ring shows red continuously. Ground fault. Check the ground connection on the electrical installation (check by qualified electrician). 5. Operation instructions EN 27

yellow continuously • Vehicle is on a timer. • Vehicle is fully charged. • Ground resistance is too high (with specific vehicles, this must be approximately 50 Ohms). • Check that the charging plug is fully inserted into the vehicle (check by user). • Change the setting of the timer in the vehicle (check by user). • Check the ground connection on the electrical installation (check by qualified electrician). • Replace the charging cable (check by qualified electrician). Red LED starts flashing immediately after the card is held against the reader. Charge card is not authorized for charging at Elvi. • Check that the charge card is registered (check by user). • Check the settings of the charging station in the EVBox Connect app, and the Charging Management Platform app if available. For more information, contact your operator or service provider. • Switch off the charging station at the circuit breaker in the power supply cabinet then switch on, and check the Wi-Fi reception (check by user). • Check in the EVBox Connect app that the Wi-Fi network is connected to the charging station (check by user). • If the charging station has a cellular module, check that the charging station has reception (check by CPO). EN 5. Operation instructions 28

6.1. Maintenance by user The user of Elvi is responsible for the condition of the charging station, whereby both the law regarding the safety of persons, animals, and property must be observed, as well as the installation regulations in force in the country of use. Have Elvi and its installation inspected by a qualified electrician on a regular basis and in compliance with installation regulations applicable in your country. CAUTION: Do not use a hose or a high pressure spray to clean Elvi. CAUTION: Do not use aggressive chemical cleaners or solvents to clean Elvi. 1. Remove dirt and natural organic matter on the outside of Elvi using a damp soft cloth. 2. Check the charging plug for dirt. Clean if necessary. 3. Check the charging plug for damage. A qualified electrician must replace the charging cable if the charging plug is damaged. 6.2. Maintenance by qualified electrician Only a qualified electrician is permitted to do the following maintenance procedures. 6.2.1. Remove the station See the corresponding illustrations in manual B. 1. Switch off power to the charging station at the power supply cabinet. 2. Push the two unlock tools, slot first, fully upwards into the holes on the bottom of the station until you hear a click. 3. With both hands, pull the station from the wall dock in a straight line to disengage the station electrical connector from the wall dock. Note: To prevent damage to the locking tabs or the electrical connector, do not twist or skew the station. 4. Remove the two unlock tools from the wall dock. 6.2.2. Replace the charging cable See the corresponding illustrations in manual B. Note: When working on the station, place the station on a soft surface to protect it from damage. Be careful not to damage the locking tabs on the station. 1. Remove the station. 6. Maintenance instructions EN 29

3. Turn the station over and remove the charging cable from the station. 4. If the rubber seal is not on the charging cable plug, remove the rubber seal from the station socket. 5. On the new charging cable, make sure that the rubber seal is in place and not twisted. The rubber seal must fit correctly to ensure that the enclosure rating is met. 6. Push the charging cable firmly into the station. 7. Turn over the charging station and place it on a soft surface. 8. Install the Torx M6 x 45 bolt using a Torx T30 bit. 9. Install the station. EN 6. Maintenance instructions 30

Removal is the reverse of the installation procedure (see Installation instructions on page 12). Do not dispose of this charging station in household waste. Instead, dispose of this charging station at a local collection point for electric/ electronic devices in order to enable recycling and thus avoid negative and hazardous impacts on the environment. Ask your city or local authorities for respective addresses. Recycling of materials saves raw materials and energy and makes a major contribution to conserving the environment. 7. Decommissioning EN 31

station to the CPO. CPO Charging Point Operator. The owner and/or operator of the the charging station installation. ESD Electrostatic discharge. EV Electric vehicle. RF Radio frequency communication. LED Light Emitting Diode. MCB Miniature Circuit Breaker. OCPP Open Charge Point Protocol. RCD Residual Current Device. 8.2. Disclaimer The present document is drawn up by way of information only and does not constitute an offer binding upon EVBox. EVBox has compiled the contents of this document to the best of its knowledge. No express or implied warranty is given for the completeness, accuracy, reliability or fitness for particular purpose of its content and the products and services presented therein. Specifications and performance data contain average values within existing specification tolerances and are subject to change without prior notice. Prior to ordering, always contact EVBox for the latest information and specification. EVBox explicitly rejects any liability for any direct or indirect damage, in the broadest sense, arising from or related to the use and/or interpretation of this document. EVBIM_022021 © EVBox Manufacturing B.V. EVBox strives to manufacture products of the highest quality. EVBox products are fully CE certified and compliant with the essential requirements of EMC Directive 2014/30/EU, Low Voltage Directive 2014/35/EU, Radio Equipment Directive 2014/53/EU and Restrictions of Hazardous Substances Directive 2011/65/EU (as amended by 2015/863/EU). More details can be found at evbox.com or in this installation manual. EVBox products are sold with a limited warranty described at evbox.com/general-terms- conditions. © 2021 EVBox Manufacturing B.V. All rights reserved. Elvi, EVBox® and the EVBox logo are trademarks or registered trademarks. EVBox Manufacturing B.V. Kabelweg 47 1014 BA Amsterdam The Netherlands www.evbox.com/support EN 8. Appendix 32