Cisco 7962 Manuals

September 2013 Page 1 CISCO IP PHONE SERIES REFERENCE GUIDE PHONE BASICS Beyond picking up and putting down the handset, IP phones allow alternative ways to place, answer, end, and manage calls. PLACING A CALL ▪ Press LINE, SPEAKER, or HANDSET buttons > dial ▪ Press the NEWCALL soft key > dial ▪ Press a SPEED DIAL button ▪ Select a number from a directory > press the DIAL soft key or lift the handset. ANSWERING A CALL ▪ Headset: press the LINE button of the incoming call ▪ Speakerphone: press the ANSWER soft key or the SPEAKER button ENDING A CALL Headset: press the HEADSET button or the END CALL soft key. Speaker: press the SPEAKER button or the END CALL soft key. REDIALING A NUMBER Press the REDIAL soft key. CALL PICKUP 1. Lift the handset, and press PICKUP soft key. 2. Press ANSWER soft key. SPEED DIAL/ABBREVIATED DIAL 1. With handset down, dial the abbreviated number. 2. Press the ABBRDIAL soft key. CALLS ON HOLD ▪ To put a call on hold, press the HOLD soft key. ▪ Press the RESUME soft key to pick it up again. ▪ To place multiple calls on hold, use the NAVIGATION button to select the desired call>RESUME. TRANSFERRING A CALL 1. Press the TRNSFER soft key to put call on hold. 2. Dial the number you want to transfer to. 3. Unannounced: Once ringing, skip to step 4. Announced: Announce the call. 4. Press TRNSFER to complete. If it fails, press the RESUME soft key to return to the original call. TRANSFERRING TO VOICEMAIL ▪ To transfer a call to someone’s voicemail, dial #8 + their number. ▪ To transfer a call to your voicemail, press the IDIVERT soft key while the phone is ringing. PARKING A CALL 1. Press the MORE soft key. 2. Press the PARK soft key, and make note of the park number. ANSWERING A PARKED CALL Press # + the park number. FORWARDING YOUR CALLS 1. To forward all calls to another number, press the CFWDALL soft key. 2. Dial the number to forward calls to exactly as you would if you were placing a call to that number. FORWARD CALLS TO VOICEMAIL 1. Press the CFWDALL soft key. 2. Press the MESSAGES button. NOTE: To cancel call forwards, press CFWDALL. CONFERENCE CALLING 1. During a call, press the MORE soft key. 2. Quickly press the CONFRN soft key. This puts the first party on hold. 3. Dial the number. 4. When the call connects, press CONFRN again to add the new party to the call. 5. Follow steps 2, 3, 4 to add up to a total of six lines. CONFERENCE CALLING 1. During a call, press the MORE soft key. 2. Quickly press the CONFRN soft key. This puts the first party on hold. 3. Dial the number. 4. When the call connects, press CONFRN again to add the new party to the call. 5. Follow steps 2, 3, 4 to add up to a total of six lines. VOICEMAIL Press the MESSAGES button and follow the voice instructions. ADJUSTING THE VOLUME To adjust the ringer volume when the handset is in the cradle, press the volume button [+] up or [-] down. This setting is automatically saved.

Handset, Headset, and Speakerphone • Headset, Handset, and Speaker Overview, page 1 • Handset, page 1 • Headset, page 2 • Speakerphone, page 3 • AutoAnswer with Headset or Speakerphone, page 3 Headset, Handset, and Speaker Overview You can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device is in use. The phone is on-hook when the handset is in its cradle and other audio devices are not in use. Handset The following table describes how to use the handset. Then... If you want to... Lift it to go off-hook; replace it to go on-hook. The ringing line is automatically selected. Contact your system administrator about options to always select the primary line. Use the handset Press or ( ), then hang up the handset. Switch to the speakerphone or a headset during a call Press the Volume button during a call or after invoking a dial tone. Press Save to preserve the volume level for future calls. Adjust the volume level for a call Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 1

Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) First Published: June 19, 2012 Last Modified: February 03, 2014 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883

Call Logs and Directories • Call Logs and Directories Overview, page 1 • Call Logs, page 1 • Directory Features, page 6 Call Logs and Directories Overview This section describes how you can use call logs and directories. To access both features, use the Directories button . Call Logs Your phone maintains call logs that contain records of your missed, placed, and received calls. Your system administrator determines if missed calls are logged on your phone in the missed calls directory for a given line appearance on your phone. Tips • (SCCP and SIP phones) Your phone may be set up for international call logging, which is indicated by a plus (+) symbol on the call logs, redial, or call directory entries. Contact your system administrator for more information. • (SCCP phones only) To view the complete call record of a multiparty call (for example, of a call that has been forwarded or transferred to you), highlight the call record and press Details. The Details record shows two entries with the name and number for each missed or received multiparty call: ◦First entry—Last completed multiparty call ◦Second entry—First completed multiparty call • To see if the line in the call log is busy before placing a call to that line, look for Busy Lamp Field indicators. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 1

Phone Features • Phone Overview, page 1 • Buttons and Hardware, page 1 • Line and Call Definitions, page 5 • Phone Screen Features, page 7 • Feature Buttons and Menus, page 8 • Feature Availability, page 9 • SIP and SCCP Signaling Protocols, page 10 • Energy Savings, page 11 Phone Overview Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports: • Access to network data, XML applications, and web-based services. • Online customizing of call features and services from your Cisco Unified Communications Manager User Options web pages. • A comprehensive online help system that displays information on the phone screen. Buttons and Hardware This section describes the phone buttons and hardware. Cisco Unified IP Phone 7941G, 7941G-GE, 7942, 7961G, 7961G-GE, and 7962 User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) 1

Page 1 of 6 11/13/2012 Cisco IP Phone 7941/7942/7961/7962 Users Guide Name Description 1 Cisco phone model Shows the Cisco Unified IP phone model number. 2 LCD screen Displays information such as call status, phone number, and soft key tabs. 3 Line / speed-dial button Opens a new line, speed-dials a phone number, or ends a call. 4 Foot stand adjustment Allows you to adjust the angle of the phone base. 5 Directories button Provides access to phone directories. 6 Question button Get help about button by pressing this button and then press the button you want help with. The help information will appear in the LCD screen. 7 Settings button Provides access to phone settings such as display contrast and ring type. 8 Speaker button Toggles the speaker on and off. 9 Mute button Toggles mute on and off. 10 Headset button Toggles the headset on and off. 11 Volume button Increases or decreases handset, headset, ringer, or speakerphone volume depending upon which feature is currently active. 12 Services button Provides access to phone services. 13 Messages button Provides access to the voice mail system. 14 Navigation button Scrolls through text and selects features that are displayed on the LCD screen. 15 Keypad Functions like a traditional telephone keypad. 16 Soft keys buttons Engages the functions displayed on the corresponding LCD tabs. 17 Handset with indicator light The light blinks when the phone rings and remains lit to announce the arrival of a new voice-mail message.

100 Annerley Road, Wollongabba QLD 4102 Ph:07 3320 1500 Fax:07 3320 1555 For Support, please email [email protected] Cisco IP Phone 7942/7962 for Standard Users Basic phone Features, Transferring a Call, Making Conference Calls, Using Speed Dial, Using Call Forward, Viewing and Dialling Calls, Adjusting the Volume, Changing the Ring Type Feature Description 1 Programmable buttons—Depending on configuration, programming buttons provide access to • Phone lines (line buttons) • Speed-dial numbers (Speed-dial buttons, including the BLF speed-dial feature) • Web-based services (for example, a personal Address Book (PAB button) • Phone features (for example, a privacy button) The buttons illuminate to indicate status Green, Steady-Active call Green, flashing-Held call Amber, Steady-Privacy in use Amber, flashing-Incoming call Red, Steady-Remote line in use (Shared line or BLF status) 2 Phone Screen—Shows phone features 3 Foot stand button—Allows you to adjust the angle of the phone base. 4 Message button—Auto-dials your voice message service (varies by service). 5 Directories button—Opens/closes the directories menu. Use it to access call logs and directories. 6 Help button—Activates the help menu. 7 Settings button— Opens/closes the settings menu. Use it to control phone screen contrast and ring sounds. 8 Service button—Opens/closes the services menu. 9 Volume button—Controls the handset, headset, and speaker phone volume (Off hook) and the ringer volume (On hook). 10 Speaker button—Toggles the speaker on and off. When the speaker phone is on, the button is lit. 11 Mute button— Toggles the mute button on or off. When Mute button is on, the button is lit. 12 Headset button— Toggles the headset button on or off. When the headset is on, the button is lit. 13 Navigation button—Allows you to scroll through menus and highlighted items. When phone is on-hook, displays phone numbers from your placed call logs. 14 Keypad—Allows you to dial phone numbers, enter letters, and choose menu items. 15 Softkey buttons—Each activates a softkey option (displayed on your phone screen). 16.Handset light strip-Indicates an incoming call or new voice message. BASIC PHONE FEATURES To Place a Call:
Lift handset and dial number OR
Press the Line button for your extension, then dial OR
If you are using a headset, press Headset button, then dial To Answer a Call:
Lift handset OR
If you are using a headset, press Headset button. If necessary, press the Line button of the incoming call To End a Call:
Hang up handset OR
If you are using the speakerphone, press End Call soft key
If you are using a headset, press Headset button or End Call soft key To transfer a call: 1. During a call, press Transfer soft key. This puts the call on hold 2. Dial the number you require 3. If you wish to announce the call wait for the third party to answer, then press Transfer soft key. 4. If not, press Transfer soft key and hang up the handset If a transfer fails (extn doesn’t answer or is busy, or diverts to voicemail): 1. Press End Call soft key to disconnect the extn you just dialled 2. Press Resume soft key to return to the original call To put a call on hold: 1. Press Hold soft key 2. To return to the call, press Resume soft key

8 DoE— Kahuku HIS 7/2014 1 DoE— Kahuku HIS 7/2014 Cisco 7942* / 7962 IP Phone Quick Reference V 1.4 1. Phone Screen 2. Programmable Buttons 3. Footstand Button 4. Messages Button 5. Directory Button 6. Help Button 7. Settings Button 8. Services Button 9. Volume Control 10. Speaker Button 11. Mute Button 12. Headset Button 13. Navigation Button 14. Keypad 15. Softkey Buttons ** 16. Handset Light Strip * 7942 has 2 programmable buttons ** Softkey labels change with different phone states.

        Cisco7942/7962IPPhone QuickReferenceGuide

Cisco 7942/7962 IP Phone Quick Reference Guide

Page 1 of 3 Mexico Academy and Central School Voice over IP - Phone Training Guide Cisco 7942 / 7962 VoIP Phone System Quick Reference Guide Updated: 8/17/09 System Overview – To view a demonstration of phone features; please go to the following web address: http://www.cisco.com/comm/applications/CCNP/qlm/7941/index.htm New Features Include: • Out of District calling from classrooms - Dial 9 then the outside number • …and much more! To personalize your phone LCD Contrast Control & Ring Settings To adjust display contrast while set is idle • Press Setting Button • Press User Preference (1 Key or Select Softkey) • Press 3(Contrast) or 1 (Ring Settings) • Press Up or Down Soft Keys (+, - ) • Press OK Soft Key to accept changes • Press Save Soft Key Handset & Speaker Phone To adjust when using Handset or Speaker phone • Press UP or Down Volume Key • Press Save Soft Key Ringer Volume Control • Press Up & Down Volume Keys (your phone will start ringing) • Press Up & Down Volume Keys to desired volume Placing a Call • Lift Handset or Press Speaker or Press New Call Soft Key • Dial 4-digit extension number OR 9 plus the outside number • Press Dial Softkey Redial • Press Redial Softkey (Internal or External) Answer a Call – Line Button will be flashing (amber color) Lift Handset or Press Speaker Button or Flashing Line Button or Answer Softkey. Answering Multiple Calls While active on the first call, you will hear a call waiting tone from the handset or speaker if on a hands free call. • Press Answer Softkey OR if the call is ringing on a different Line Button • Press Amber Flashing Line Button The 1st caller is automatically placed on Hold The active call will be high lighted Switching between active calls on one line • Use the Navigation Button to highlight the caller you wish to speak with • Press Resume Softkey Any active call is placed on hold and the selected call is resumed. Switching between active calls using two or more lines • Press Desired Line Button Any active call is placed on hold and the selected call is resumed. A 3rd internal caller will receive a busy and will have the option to set a CallBack on the called extension phone (similar to your current feature Camp On). Hold • Press Hold Softkey To make another call Press NewCall Softkey Hold Retrieve • Press Resume Softkey OR Line Button • If multiple calls are on hold, use the Navigation Button to select line • Press Resume Softkey Join – To join two calls While one caller is on hold and another call is active • Press Navigation Button to highlight the held call • Press More Softkey • Press Join Softkey

Pg. 1 Cisco IP Phone 7942 and 7962 User Guide 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons) The buttons illuminate to indicate phone line status: Green, steady – Active call on this line (off-hook) Green, blinking – Call on hold on this line Amber, steady – Privacy feature enabled (Default, All Phones have Privacy) Amber, blinking – Incoming call ringing on this line Red – Shared line, currently in use ○ No color – No call activity on this line (on-hook) 2 Phone Screen Shows phone features. See the “Phone Screen Features” on next page. 3 Foot stand button Allows you to adjust the angle of the phone base. 4 Messages button Typically auto-dials your voice message service 5 Directories button Opens/closes the Directories Menu. Use it to access call logs and Corporate Directory. 6 Help button Activates the Help menu. 7 Settings button Opens/closes the Settings menu. Use it to control phone screen contrast and ring sounds. 8 Services button Opens/closes the Services menu. Provides access to IP Phone Services 9 Volume button Controls the volume and other settings. 10 Speaker button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Mute button Toggles the mute feature on or off. When mute is on, the button is lit. 12 Headset button Toggles the headset on or off. When the headset is on, the button is lit. 13 Navigation button Allows you to scroll through menus and highlight items. Use in conjunction with softkeys to activate highlighted items. 14 Keypad Allows you to dial phone numbers, enter letters, and choose menu items. 15 Softkey buttons Each button activates a softkey option, displayed on your phone screen. 16 Handset light strip Indicates an incoming call or new voice message.

FLIPCO ECT Better . Connected TM Cisco 7942 User Guide Telephone: 020 3056 5060 Flip Solutions Ltd t/a Flip Connect, Unit 5/6, 29 Mill Lane, Welwyn, Hertfordshire, AL6 9EU

DIFFERENCES between the Cisco Phones 7942 / 7962 and the 7945 / 7965 are: The 7945 / 7965 phones have a color display, a display button and a round navigation button. The 7942 and 7945 phones have two line buttons and the 7962 and 7965 phones have six line buttons. How to use the basic features of your IP phone.  You can dial internal extensions by dialing the 5 digit extension number you wish to reach.  You must dial “9” for an outside line. Different ways to place a call: 1. Lift the Handset (14) and dial the number. 2. Press the Line button (1) and dial the number. 3. Press the Speaker button (7) and dial a number. 4. Press the New Call soft key (13) and dial a number. Redialing a number: 1. Lift the Handset (14) and press the Redial soft key (13). 2. You can also press the Redial soft key (13) without lifting the handset to place the call from the speakerphone. Placing a call on hold: 1. During a call press the Hold soft key (13). 2. To return to the call, Press the Resume soft key (13). Placing a call on park: 1. During a call press the More soft key (13) then the Park soft key (13). 2. Note the call park number displayed on the display. Retrieve a parked call: 1. From a Cisco phone enter the park retrieval number. Paging: 1. To page all phones at your location dial #10, then press the Dial soft key (13). 2. Make announcement, when finished press End Call soft key (13). Muting a call: 1. Press the Mute button (8). 2. To disengage mute, press the Mute button (8) again. 3. Note: If you are using mute along with your speakerphone, lifting the Handset (14) will disengage mute. Different ways to answering a call: 1. Lift the Handset (14). 2. Press the Answer soft key (13). 3. Press the Speaker button (7). Different ways to end a call: 1. Hang up the handset (14). 2. Press the End Call soft key (13). 3. Press the Speaker button (7). Forwarding all calls: You can set up call forwarding to send all your incoming calls to a different number or directly to voicemail. 1. Press the CFwdAll soft key (13). You should hear 2 beeps. 2. Enter the 9+10 digit phone number or 5 digit extension number that you wish to forward your phone to. 3. Or dial 57798 to forward calls directly to your voicemail.. 4. You will hear one beep to confirm your entry. 5. To cancel call forwarding, press the CFwdAll soft key (13) again. You will hear one beep to confirm your entry. Transferring a call: 1. To transfer an active call to another phone number, press the Transfer soft key (13).This automatically puts call on hold, providing you with a dial tone. 2. Dial the number you wish to transfer the call to. 3. You can transfer when the phone begins to ring, or you can wait for the re- cipient to answer in order to announce the call to them before transferring. Press the Transfer soft key (13) again to complete the transfer. 4. Hang up the receiver when the transfer is complete. Note: If the party refuses the call, press the Resume soft key (13) to return to the original call. Transfer a call directly to voicemail: 1. Select the Transfer soft key (13) and, using the Keypad (12), dial * and the desired extension. 2. Press the Transfer soft key (13) again to complete the transfer. Note: To dial straight into an extension’s voicemail, dial *and the extension Using Call History: 1. Press the Directory button (4). 2. Press the Navigation button (11) and highlight Missed Calls, Received Calls, or Placed Calls. 3. Press the Select soft key (13) to open the directory menu option of your choice. Personal and corporate directories do not work. 4. To place a call from the directory, highlight the desired number using the Navigation button (11), and press the Dial soft key (13). Note:  If you choose to exit the directory without placing a call, press the Exit soft key (13) twice.  To clear your call history, select the Clear soft key (13). Conference Calls:  You can either place or join a conference call.  For instructions please go to the Help Desk Blog: http://tech.svvsd.org/helpdesk/telecom Pick Up Group:  If you would like to have a group of phones that the calls can be picked up by other phones in the group, please submit a work order: http://tech.svvsd.org/helpdesk/telecom Directories:  The corporate and personal directories are not functional at this time. Do Not Disturb: 1. Press the DND soft key (13), the ringer will be silenced. 2. To deactivate press the DND soft key (13) again. To access voicemail from your phone: 1. Press the Messages button (3) on your phone. 2. Enter your PIN followed by the # key. 3. If this is the first time you are accessing your voicemail box, the system will then walk you through the setup process. To access voicemail from an outside line: 1. Call 303-702-7798. 2. When the voicemail picks up push * 3. Enter your I.D. (extension) number. 4. Enter your PIN, followed by the # key. Note: Your voicemail can also be accessed via email, however the handset light will not reflect that you listened through email. Adjusting the handset, speakerphone, and headset volume: 1. During an active call, press the Volume button (10) to increase or de- crease the volume of your handset, speakerphone, or headset. 2. To save the volume setting, press the Save soft key (13).NOTE: Adjusting and saving the volume level during a call only affects the currently active voice receiver. For example, if you press the Volume button (10) when you are using the Handset (14), only the handset volume will change, not speaker or headset volumes. Adjusting the ringer volume: 1. While the phone is idle, press the Volume button (10) once to hear a sample of the volume level. 2. Continue to press the Volume button (10) to adjust volume level. Note: The ringer volume level is automatically saved. Changing the ring: 1. Press the Settings Button (6). 2. Press “1” for User Preferences or press the Select soft key (13) when User Preferences is highlighted. 3. Press “1” for Rings or press the Select soft key (13) when Rings is highlighted. 4. With Default Ring highlighted, press the Select soft key (13). 5. Use the Navigation button (11) to highlight any ring listed. 6. Press the Play soft key (13) to sample a ring tone. 7. Press the Select soft key (13) once desired ring tone is chosen. Adjusting the LCD Contrast: 1. Press the Settings button (6). 2. Use Navigation button (11) to highlight User Preferences moving cursor and choosing Select soft key, or press “1” on Key Pad (12). 3. Select Contrast by moving the cursor and choosing the Select soft key, or press “4” on the key pad (12). 4. Press the Up or Down soft key (13) to adjust the contrast. 5. Press Save soft key (13) when the desired Contrast is achieved. 6. When finished press Settings button (6) to return to main screen.

CISCO TELEPHONE 7961/62 Series QUICK REFERENCE GUIDE Common In-Call Phone Tasks Dialing and Answering Make an outside call Make an internal call Answering/ Ending a call - Press the “NewCall” softkey or lift handset. - Dial 9 + the number - Press “Dial” softkey - Press the “NewCall” softkey or lift handset. - Dial extension - Press “Dial” softkey - To answer, lift the handset. - To end, press “EndCall” softkey or hang up. Make or Accept a Call Without Lifting Handset - To make or accept a call using speakerphone, press the or “Speaker” key. - To make or accept a call using a headset, press the or “Headset” key. - To mute the mic in the handset or headset, press the or “Mute” key. Redial To redial your last call, - Lift handset and press the “Redial” softkey To redial your last call w/out using the handset, - Press the “Redial” softkey Transfer To transfer a call to another extension: - Press “Trnsfer” softkey - At dial tone, dial the other extension. - Announce the call - Press “Trnsfer” softkey again to complete the transfer. If no one answers: - Press “End Call” softkey - Press “Resume” softkey To return to original call: - Press “Resume” softkey Hold To place a call on hold, press “Hold” softkey and hang up. To reconnect with the call, lift the handset and press “Resume” softkey. Conference To conference up to 6 parties, while in conversation: - Press “More” softkey - Press “Confrn” softkey - At the dial tone, dial another extension or number - Announce the call - Press “Confrn” softkey again to join the calls. If a party doesn’t answer or doesn’t want to join: - Press “EndCall” softkey - Press “Resume” softkey To remove yourself from the conference: - Press “Hold” softkey Forwarding To forward calls to another extension Cancel forwarding Forward calls to your voicemail When not in a call, press the “CFwdALL” softkey and dial the destination extension To cancel, simply press “CFwdALL” softkey. When not in a call, press the “CFwdALL” softkey and press the “Messages” key.

Cisco IP Phone Cheat Sheet 1 Handset with indicator light Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and remains lit to indicate a new voice mail message. 2 LCD screen Displays features such as the time, date, phone number, caller ID, line/call status and soft key tabs. 3 Cisco IP Phone model type Indicates Cisco IP Phone model. 4 Line or speed dial button Opens a new line, speed dials the number on the LCD screen, or ends a call. The Cisco IP Phone 7962 has six line or speed dial buttons and the 7942 has two. 5 Footstand adjustment Allows you to adjust the angle of the phone base. 6 Directories button Provides access to call histories and directories. 7 i button Displays help on LCD screen for a phone button or function. 8 Settings button Provides access to phone settings such as contrast and ring sound, network configuration, and status information. 9 Speaker button Toggles the speaker on or off. 10 Mute button Toggles the mute on or off. 11 Headset button Toggles the headset on or off. 12 Volume button Increases or decreases volume for the handset, headset, or speakerphone (depending upon which is currently active). Also controls the ringer volume (if on- hook), and the LCD contrast. 13 Services button Provides access to phone services (if available). 14 Messages button Provides access to a message system (if available). 15 Navigation button Enables you to scroll through text and select features displayed on the LCD screen. 16 Dial pad Works exactly like the dial pad on a traditional telephone. 17 Soft keys Enable you to engage any of the functions displayed on the corresponding LCD tabs. Soft keys point to feature options displayed along the bottom of the LCD screen. Soft keys change depending on the status of the phone. Cisco 7962 IP Phone

Basic Call Features Note: ** New feature on IP Phone 1. To place a call: (any of the following method). • Lift the handset and dial the number. • Press a line button and dial the number. • Press a speed-dial button (if your phone is configured with speed-dial buttons). • Press the SPEAKER button and dial the number. • Press the NewCall soft key and dial the number. 2. To answer a call: (any of the following method). • Lift the handset. • Press the line button associated with the call. • Press the Answer soft key. • Press the SPEAKER button. 3. To end a call: (any of the following method). • Hang up the handset. • Press the SPEAKER button. • Press the EndCall soft key. 4. ** To place a call on hold: • During an active call, press the Hold soft key. • To return to the call, press the Resume soft key. 5. ** To redial the most recently dialed number: • Lift the handset and press the Redial soft key, or simply press the Redial soft key to activate the speakerphone. 6. ** To change between handset and speakerphone during a call: • Handset to speakerphone: Press the SPEAKER button and hang up the handset. • Speakerphone to handset: Lift the handset. 7. ** To mute a call: • Press the MUTE button. The MUTE button automatically lights, indicating that the calling party cannot hear you. • To turn off mute, press MUTE again (or lift the handset). 8. ** To transfer a call: • During an active call, press the Transfer soft key. This places the call on hold. • Place a call to another person by dialing the number. When you hear the ringing tone, press Transfer again and hang uo. The call is transferred. • Or you can press Transfer and enter the target number. Consult with the recipient. Press Transfer again to connect the call. Otherwise, press the Resume button to return to the original call. Cisco IP Phone 7962/7942 Quick Reference Guide 1. Handset with indicator light 2. LCD screen 3. Cisco IP Phone model type 4. Line or speed dial button 5. Foot-stand adjustment 6. Directories button 7. Help button 8. Settings button 9. Speaker button 10. Mute button 11. Headset button 12. Volume button 13. Services button 14. Messages button 15. Navigation button 16. Dial pad 17. Soft keys Cisco IP Phone 7962/7942 – Quick Reference Guide

Cisco  7962  IP  Phone Quick  Reference  Guide

For Technical Support, Dial Helpdesk At 4100 Telephone and Voicemail Quick User Guide for Cisco 7962 Phones Changing phone ring type To change the phone’s ring type, press the Settings button on the phone and then go to User Prefer- ences > Ring Type. Select the default ring type and then choose from the list of ring tones. Press the Play soft key to sample the ring type. Press the Select soft key if satisfied and then press OK and then Exit to acknowledge selection. Brightness To adjust the LCD display brightness, press the Set- tings button, then go to User Preferences > Bright- ness. Press the Up and Down arrow to adjust the brightness. Press Save or Exit soft keys. To access voicemail Lift the handset or press the speaker (or the headset button) and then press the Messages button. Enter your PIN when prompted. (your temporary PIN which is 12345 then follow the prompts) To access your voicemail message remotely, dial 1- 516-434-4999 from your cell phone or home phone. Follow the voice prompts for instructions in retriev- ing your voicemail. When prompted for an “ID”, enter your phone’s 4 digit extension number. When prompted for a pass- word, enter your PIN number. To send a call directly to someone’s voicemail While on a call, locate and press the Transfer soft key. Dial * + Extension, then press the Transfer soft key again to transfer the call. Dial 911 for Emergency Main Menu During The Message Accessing Voicemail Voicemail Menu Key Action 1 Pause 2 Reply To Message 3 Delete Message 4 Forward Message 5 Save Message 6 Mark New 7 Repeat Message 8 Go To Next Message 8* Go To Previous Message * Rewind # Fast-Forward 0 Help Key Action 3 Play Old Messages 5 Find A Message 6 Send A Message 7 Play New Messages 8 Preferences/Setup Options 0 Help * Exit # Repeat The Menu